Windows Support Forum

Dell XPS 13 9350: Shutting down completely when laptop lid is closed.

Q: Dell XPS 13 9350: Shutting down completely when laptop lid is closed.

Hi i have an otherwise working laptop that seems to shutdown completely (closes browser, shuts off programs) when the lid merely closes. I updated everything I could fine on Dell's website but to no relief. What can I do to fix this issue?

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Preferred Solution: Dell XPS 13 9350: Shutting down completely when laptop lid is closed.

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A: Dell XPS 13 9350: Shutting down completely when laptop lid is closed.

Hi dsafwe,
Shutdown/ Sleep/ Hibernate is completely based on the video card drivers installed correctly and the Operating system on the system.
I would suggest you to uninstall and reinstall the video card driver from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.

Open the search box, Start typing devmgmt.msc and then press enter.
Select the Display adapters listed and right click on it.
Now select properties.
In the properties window, under Driver tab, click on Uninstall button.
Check “Delete the driver software for this device.”
You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the Intel video card driver first and then NVidia/AMD card driver (If system is configured with discrete video card) on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the video card drivers from Video section onto the system and install it.
Please let me know if this helps.
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When I close the laptop, often the computer does not sleep and I reach in my bag and the laptop is red hot.
Battery is almost always dead when I take the computer out.

This is very frustrating as I bought this item a few months ago.
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Hello all,
My Dell XPS 13 9350 has been shutting down instead of sleeping (when lid closed or power button pressed) since the last update from the Dell Update app.
Prior to this, I was also getting the laptop going into flight mode when it went to sleep.
Any suggestions regarding each of the above issues?
Thanks, Ben
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Basically every time i search something on google and click a result, i get redirected to a page full of ads
My laptop also shuts off when i close the screen even though i have it set not to

Operating system: windows 7
Have not gotten any error messeges other than when my computer boots it says "Windows shut done unexpectedly" "find solution" "close"

A:Google results re-direct to spam pages, and my laptop keeps shutting down when lid is closed

Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform quick scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. * Post the log back here.Be sure to restart the computer.The log can also be found here:C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txtOr at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt=============================================================================Please download GMER from one of the following locations and save it to your desktop:Main Mirror
This version will download a randomly named file (Recommended)Zipped Mirror
This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.Disconnect from the Internet and close all running programs.Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)If you receive a WARNING!!! about rootkit activity and are asked to fully scan your NO.Now click the Scan button. If you see a rootkit warning window, click OK.When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.Click the Copy button and paste the results into your next reply.Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.IMPORTANT! If for some reason GMER refuses to run, try again.If it still fails, try to UN-check "Devices" in right pane.If still no joy, try to run it from Safe Mode.
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This is similar to the issue in this thread.
Laptop doesn't sleep when lid is closed

I have a Dell laptop that always went to sleep reliably when I closed the lid. Now it does not. I am able to get the laptop to sleep with the Start --> Sleep option but not with the lid closing and not with the power button.

On the power options interface screen, in the section that says "Power Buttons and Lid" there is no way to set a lid action - there is no choice or link available. It's like someone completely removed the computer's knowledge that it has a lid - maybe it somehow got tricked into thinking it was a desktop?

Thanks in advance for your help - I appreciate it!

Windows 7 Professional x64 running...


A:Dell Laptop no longer sleeps when lid is closed

Now that I'm thinking about it, it may be in some "desktop" mode instead of a laptop mode. Here are other data points:
- It no longer shows the battery indicator in the lower right status bar
- The power options no longer show different options for when the system is "plugged in" vs "on battery power", it's just one setting.
- No more "lid" settings as I said above.

Hmmm - does anyone know how to check this or what a possible fix might be?
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Hello everyone I have my xps for a few months now but still I haven t found any solutions for my problems st Problem Whenever I boot windows or sometimes after energy-saving mode the keyboard just doesn t work at all I already tried waiting for a few minutes and smashing every button on it nothing made the keyboard working again To solve this I have to restart the (keyboard closed Problems and XPS15 laptop) Dell 9550 computer after that it works nd Problem Whenever I close it while running it just won t quot wake up quot again The power-button-light lights after opening the laptop but the screen stays black rd Dell XPS15 9550 Problems (keyboard and closed laptop) Problem Sometimes when I want to boot windows it just won t I see the quot DELL quot -logo then the few blinks at the top-left corner of the screen A white blinks times and after that nothing happens So these are my problems I hope somebody can help Dell XPS15 9550 Problems (keyboard and closed laptop) me with these because it s very anoying if I have to start the computer twice so that it works like it should If you have any more detailed questions please ask them sincerely SgtDomo P S I have most of the quot recommended quot drivers installed but if you think I am missing one please also tell me nbsp nbsp
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So I recently noticed that when I close the lid completely, the monitor doesn't turn off, I can still see light coming from the gap. I've done a fresh install of windows xp recently, but I didn't notice whether it was from the start, or did I do something to fault it.

I have a Dell inspiron 1520. Well worth noting here that when I choose standy when lid is closed it works, so that means the lever mechanism works. That's why I put this in the software section.

Don't know what else to add. Help would be appreciated. Thanks

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I turned the computer on and it was fine. I hit FN+F8 to turn on CRT. Then I switched it back to the LCD. The screen turned on then shut off after a few seconds. This keeps happening, even when I close the lid and open it. Could the inverter be bad?

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Hey I recently got a new Dell Laptop It s nearly a month old and I ve been having issues with the system randomly shutting down on me and automatically rebooting up again after its shut down Which I suppose is more like a restart Anyone have any idea why it s New laptop is for obvious shutting down no Dell reason? doing this up to a few times a day since my laptop is on for at least hours It could be overheating but it doesn t feel that hot at the time it restarts New Dell laptop is shutting down for no obvious reason? Is there a possible setting that may be turned on or something that makes it automatically restart every now and then that I should look for or change I wouldn t be surprised since it s new that there may be automatic settings that need changing or something It doesn t put up a warning or anything before it restarts it just does it at anytime which is particularly annoying if i m in the middle of something and it dies so I m constantly having to save work I ve got a few years warranty on it if I need to take it back for repairs But it d be much easier if i can figure it out here and now rather than wait for it to be put in for repairs for a few weeks and then get it back S New Dell laptop is shutting down for no obvious reason? nbsp

A:New Dell laptop is shutting down for no obvious reason?

It sounds like a heat issue. heat will make a system shut down fast. Make sure you are running this on a hard surface; not on the carpet, on the bed, or other soft surfaces. Get a cooling pad and tell us if the issue persists. Check the vents to make sure there is no dust build-up.
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I bought my Dell 1555 laptop around 14 months ago, and around 3 months ago I started having this problem. The laptop will shut down randomly without warning, like the power cable has been pulled out or something. It has never happened when the computer is idle, it only happens when using Java applications, and most recently when playing games, e.g Counter Strike: Source. I was told that this problem was due to overheating, so I have tried to clean out any dust that may be in the fan section with a can of air spray a couple of times, but still the laptop shuts down randomly. I have installed the latest BIOS, but that had no effect. Does anyone know of a fix? My warranty/guarantee has run out, so I want to try and hold and sending it in to Dell if possible. Any help is appreciated.

A:Dell Studio 1555 Laptop shutting down without notice

Ok I WAS WRONG, This random shutting down problem was due to the Video Thermal Sensor going off....
So in my earlier post I was talking about how everything worked fine when I was on battery but it would randomly turn off the moment I plug in my AC adapter.... Well this is the reason... 
When you plug in the AC adapter, power settings change, so to modify this--> Click the battery icon,then click on "more power options"--> Here you have your power plans --> Click "Change Plan settings" for which ever plan you are using now--> Then click "Change advanced power settings" --> Ok sooo in here, U'll see a lot of sub headings click on each of them, then make all the "plugged in:" settings equal to "Battery On:" settings(This worked for me) If you are having the shutting down problem even when you are on battery , try turning down all these options, You MUST TURN DOWN all areas connected with your Graphics Card(The name tags are pretty self-explanatory,You'll understand when you have a look at them) ... Leave the CPU stuff alone, unless it still doesn't work after you turn down the graphics part....
So why do all this? well you are effectively tuning down your laptop performance = in turn less processing is done in a given period of time = which means less heat is produced = Laptop want turn off at awkward times :) (i.e In the middle of a presentation, at the very moment you were going to submit that VERY important assignment Or when you have just written code 500 lines long on Matlab and everything crashes,and all the files associated with it gets corrupted  etc... incidentally, all these things did happen to me)... And why did this all start happening after 2 blissful years(In my case that is, might have being sooner for some of you out there)well the thermal glue on your graphics card wears off with time, hence it doesn't remove heat from the GPU as it used to... therefor your GPU will always run at a very high temperature, around 101C,in my case, when it's doing absolutely nothing!!![ I found this out when I ran Dell Diagnostics... If you guys are interested, check it out, it does a really thorough check, and lets you pin point which hardware part is malfunctioning]...Sooo , How does this relate to the AC adaptor, Well if u check in the power setting as I have said before, When you plug the AC adaptor,the laptop switches from GPU,Powersave mode to--> GPU Maximise performance mode, therefore the idle temperature goes up, so when you start using your laptop, like moving your mouse around or opening up a web browser, a tiny bit of your GPU will be used, which might make it a bit more hot and making it pass the max-temperature, effectively triggering the safety mechanism which turns off your computer...
This method may not work for you if the thermal glue is completely gone... In which case you may have to change it... Just to make sure that the, thermal glue/heat sink/clogged fan is the real problem run the Dell Diagnostics.. do the "extended version", it takes awhile, but it checks everything.
So did lowering my laptop performance help me? YES, 100%... I can't play any games on my laptop, but I can still browse the net,play some music,watch movies and use office + some of my engineering programs(Matlab etc)...This should get me through another 8-10 months, "Hopefully, fingers crossed :)"
So what does this say about DELL Laptops! They SUCK BIG TIME!!! I MAY HAVE BEING A FAN 2 years ago, BUT NOT NOW!... People, spend a bit more money and BUY APPLE!!!, I have couple of friends who's being using them for over 3 years, and they don't SLOW DOWN,OVER HEAT or Randomly TURN OFF!!!... So if you want your laptop to last at least 3-4 years Go APPLE!!!(Mac Book Pro)... I hated there overpriced systems with low specs, 2 years ago,but now its seems they ain't that expensive, plus all there specs are really go... Read more
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My son's computer had virus issues, and wouldn't connect to the internet, uninstall unwanted programs, etc.  Went into safe mode and deleted temporary files and unwanted programs. Connected to internet and installed Malwarebytes. Ran scan and found several viruses that were quarantined.  Restarted and got a message saying the computer was logging off due to Dell Management Agent Services. This continues over and over.  How do I get rid of this doom loop? Thanks

A:Laptop shutting down, Dell Management Agent Service message

Welcome to BC !
If you can boot into safe mode with networking...then install and run the programs below.
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
CCleaner - PC Optimization and Cleaning - Free Download
Download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Scan button.
When the scan has finished click on Clean button.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
Download Junkware Removal Tool to your desktop.
Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.
Hold down Control and click on this link to open ESET OnlineScan in a new window. (Eset can take more than an hour to run so plan accordingly)
Click the button.
For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
Double click on the icon on your desktop.
Check "YES, I accept the Terms of Use."
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.
NOTE:Sometimes if ESET finds no infections it will not create a log.
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Hey Guys I've had my Dell Studio Laptop Windows for around years and months Iv'e been having a fair few problems with it ever since I bought it This time it's been playing up mostly when Iv'e been facebook gaming within the last few weeks more often anyway Where it will Shutting-Down Freezing and Dell or Laptop Re-Starting Studio 1558 Randomly just decide to freeze and becomes un-responsive Dell Studio 1558 Laptop Freezing and Randomly Shutting-Down or Re-Starting where pressing even Ctrl Alt Dell Studio 1558 Laptop Freezing and Randomly Shutting-Down or Re-Starting Del doesn't work I'm forced to Dell Studio 1558 Laptop Freezing and Randomly Shutting-Down or Re-Starting hold down the power button to force a shut-down and then start it up again If my facebook game isn't open generally at the moment I don't tend to get problems Although prior to this over the last approx month my laptop was shutting down or restarting without warning Sometimes it will still do this after freezing it will just shut itself down and stay turned off until I power it back on or restart itself instead Twice within the last week or so it wasn't able to start up properly and attempted to do a 'system restore' but failed But after that it was able to start up again A few times when it shut down and I had to press the power button a few times because it kept powering down instantly each time I pressed the button I've had to send it away twice already once for a dead Hard Disk Drive needing replacing and the other time for the fan heat sink needing replacing Both times before I had trouble with this laptop randomly shutting down or restarting rarely freezing though When my HDD failed my computer was unusable and wouldn't start at all and when my fan heat sink was failing my laptop would be boiling hot to the touch and would often shutdown before even reaching the log-in screen and the CPU usage would be through the roof Both problems were fixed so I have both a new HDD and fan heat sink so my computer doesn't heat up and can turn on properly so these should no longer be a problem Any ideas what it could be this time Idea's on how to try and fix the problem myself or figure out what it is If you can help me thanks heaps

A:Dell Studio 1558 Laptop Freezing and Randomly Shutting-Down or Re-Starting

Hello lilkimmy2468

How many other programs/browser tabs do you have open when you are playing these Facebook games? It seems possible that you are trying to get your laptop to do too much. From what I can see the Dell Studio 1558 laptop comes with 4GB of memory, which may sounds a lot, but once you are running a few programs and resource heavy programs (especially on the memory such as Facebook games), it can slow down your laptop, possibly creating the issues you have.

If you are only running your browser with one tab open, you may have a memory issue, so you may have to run a memory test/diagnostic, depending on your answer to the above.

I will say that it sounds like your laptop needs some general care and attention, when was the last time you run a disk defrag or disk cleanup? How do you normally use your laptop, does it sit on a flat side where air can circulate easy? We may need to run some extra repairs/checks to make sure everything is working correctly, the last thing you need is to do a system restore but then find that fails for some reason, disastrous.
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A:Dell XPS 13 9350

Thank you for writing to Dell Community Forum.
Please try the steps mentioned in the below link:
Please private message us the service tag of the system along with your email id with the results from the above steps.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).
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I'm about to pull the trigger on a dell xps 13. Can anyone tell me if I order the 8gb model with the i5 6200u FHD screen which comes with a 256gb SSD, can someone tell me what model of SSD this is? Is it a Samsung SM951 (uk model)? I understand it is PCIE based, but does the controller run in AHCI or NVME? I am thinking of putting a 950 pro in there (I understand these drives are nearly identical in terms of performance but I'd like to be able to use the Samsung magician software and turn on rapid mode and overprovisioning. has anyone used the samsung magician software with a 950 pro drive? is there any difference in real world performance between an ahci drive and a nvme drive under normal usage?

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I have formatted times complete harddrive and one time using DBAN and when i install XP SP as soon as i open explorer even without connecting internet cable at the back it gets closed and other windoes also applications freezes DDS Ver - - - NTFSx NETWORK Internet Explorer Run by Venkatesh at on - - Microsoft Windows XP Professional GMT AV McAfee VirusScan Enterprise Enabled Outdated A B B- C - -A AB-E DEABF F Running Processes C WINDOWS system svchost -k DcomLaunch svchost exe C WINDOWS system svchost exe -k netsvcs after hard even formatting completely closed with gets open windows and ie DBAN drive other svchost exe svchost exe C WINDOWS Explorer EXE C Program Files Internet Explorer iexplore exe Pseudo HJT Report BHO scriptproxy db d a - - e -b d- f c - c program files mcafee virusscan enterprise scriptsn dll mRun McAfeeUpdaterUI quot c program files mcafee common framework udaterui exe quot StartedFromRunKey mRun ShStatEXE quot c program files mcafee virusscan enterprise SHSTAT EXE quot STANDALONE IE ie and other open windows gets closed even after completely formatting hard drive with DBAN e e dd -d - - b -f ba - windir Network Diagnostic xpnetdiag exe IE FB F -F - d -BB E- C F - c program files messenger msmsgs exe TCP DhcpNameServer TCP Interfaces - CE- F -AAE -E D ie and other open windows gets closed even after completely formatting hard drive with DBAN B DhcpNameServer SERVICES DRIVERS S mfehidk McAfee Inc mfehidk c windows system drivers mfehidk sys - - S McAfeeEngineService McAfee Engine Service c program files mcafee virusscan enterprise EngineServer exe - - S McAfeeFramework McAfee Framework Service c program files mcafee common framework FrameworkService exe - - S McShield McAfee McShield c program files mcafee virusscan enterprise Mcshield exe - - S McTaskManager McAfee Task Manager c program files mcafee virusscan enterprise VsTskMgr exe - - S mfevtp McAfee Validation Trust Protection Service c windows system mfevtps exe - - S mfeavfk McAfee Inc mfeavfk c windows system drivers mfeavfk sys - - S mfebopk McAfee Inc mfebopk c windows system drivers mfebopk sys - - S mferkdet McAfee Inc mferkdet c windows system drivers mferkdet sys - - Created Last Find M FINISH

A:ie and other open windows gets closed even after completely formatting hard drive with DBAN

Hello, I highly doubt malware is involved here. However, I recommend completely uninstalling McAfee and see if that makes a difference.Dowload and save McAfee Removal Tool to your desktop. Run it to remove McAfee. After this, please restart your computer.
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Any ideas how I could get a readable driver that I could browse to during the Windows 7 installer?


A:Windows 7 on Dell XPS 9350

I don't see anything on the Dell downloads for this model for Win 7. They have Win 10 and Win 8.1 drivers. Even if you get Win 7 installed I doubt that all the devices on the laptop are going to work.

I've seen other try to install Win 7 on a new system that is not designed for Win 7 and of the ones I've seen none have been successful and give up and keep their original OS.

Best option, if you can return the Dell, is to buy one that has Win 7 or that you can backward install Win 7 on it (and all devices work).
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Thanks for your help,
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How do I know that the fan is working?
Thanks in advance.
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After a lackluster week with TB15, I have a problem with my Dell 9350 (early 2016).
I noticed that the battery drained faster than it's supposed to be.
Generated battery report

55,997 mWh

53,291 mWh

I saw on some posts that the design capacity was around 57mWh with 55mWh of full chage capacity.
Battery life estimates
Battery life estimates based on observed drains







Above is the estimated battery life, but I have never got up until 7 hours.
Latest BIOS is installed:

1.3.3 03/01/2016

Current setting is Power Saver with 0% brightness.
Any other settings that can be recommended are welcome.
Otherwise I might need to ring DELL again.
Thank you

A:Dell 9350 Battery Performance

I forgot to mention that the battery drained by 10% even on shut down mode (I have never put the laptop on sleep).
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-Description of problem-I recently purchased a Dell XPS Windows laptop Often the touchpad completely ceases to function This happens randomly - minutes after using the machine normally Sometimes disabling the touchpad in Device Manager and re-enabling XPS Touchpad not working 9350 Dell it will fix the issue temporarily Sometimes this is not sufficient Dell XPS 9350 Touchpad not working but Dell XPS 9350 Touchpad not working a restart of the machine will fix the issue temporarily Sometimes this is not sufficient and or restarts are required to get the touchpad to function again -Attempted resolutions- Ensuring that all device drivers are up to date and that the latest updates from Windows Update are installed Installing the generic Synaptics touchpad drivers instead of the Microsoft Precision ones as suggest in various other forums describing issues with the XPS touchpad The synaptics driver functions but the same issue remains Resetting Windows - clean reset choosing to remove all programs but keep personal files Running the Windows Hardware Troubleshooter - this detects that there is an issue reinstalls the touchpad drivers Sometimes this also temporarily fixes the issue after restarting but sometimes the troubleshooter says that it cannot fix the problem -Further details-There are various items that show up in device manager Under quot Human Interface Devices quot there is both quot HID-Compliant touch pad quot and quot I C HID Device quot nbsp Under quot Mice and other pointing devices quot there exist both quot HID-compliant mouse quot and quot PS Compatible Mouse quot Sometimes when the touchpad ceases to function the entire quot Mice and other pointing devices quot section disappears from Device Manager Sometimes quot HID-Compliant touch pad quot also disappears quot Sometimes quot I C HID Device quot gets a warning yellow triangle icon and under properties lists quot Code - Device failed to start quot None of these symptoms are consistent At the moment all four devices are listed under device manager with no warnings present and all report quot this device is working properly quot and yet the touchpad is not currently functioning I suspect a physical hardware or firmware issue Does anyone have any experience with similar issues and or how to fix this Thanks Gareth
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hours on end on a cold boot, but as soon as I wake it from sleep or hibernation, I receive a BSOD on wake 80~90% of the time, sometimes instantly and sometimes after 3-4 minutes of use.

I've already done a fresh install of Windows 10, ran memtest86 5 times with no errors returning and also manually
uninstalled/reinstalled all the latest drivers for my laptop and even ran Driver Sweeper in safe mode but the problem
persists. There were even more errors before, but after doing all my driver updates, WhoCrashed points me to ntkrnlmp.exe as the most frequent cause of BSODs.

I've attached the dump files to the thread, any help would be greatly appreciated.

Thank You!
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I am busy finding my way with a new Dell XPS 13 (9350). Many of the programmes I have display very well, but sometimes they programmes that load are so small that you need a magnifying glass to navigate your way around the screen.
Microsoft Office, for example, has no issues,
When I load my Adobe Photoshop Elements, the display is so small that I can hardly see anything.

How do I go about setting up the display so that it is easily readable? The attached screenshots hopefully illustrate the problem I'm having.
Sometimes - even in my browser - one section of the browser will display legibly, but another section of the screen (possibly linked to a java application) will display incredibly small.

Example of a website that displays inconsistently.

A:Dell XPS 13 (9350) Screen Resolution

I have the same problem. Auto cad tool bars are unreadable. Google Earth has same issues and very large text for state names. The drag icon is very small. Maps program will not show roads when zoomed in. i have heard this is a windows 10 issue, but I don'r believe it. I have two desk tops running windows 10 and all works well.
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Was really looking forward to this laptop, but received it late last week and the touchpad appears to be defective on arrival.  Lags and freezes intermittently and two finger scroll barely ever works.  Already called in to tech support and they advised the same given we tried for an hour to resolve.
Seems I received a lemon given that it has a great build and monitor, but researching this issue seems there are many threads and youtube posts with the same exact issues so this seems unfortunately common.  Will be returning it tomorrow (for a full refund) as I can't wait another few weeks for this machine and as I travel a lot I don't intend to use a mouse very often.  Even though I'm more than willing to pay for a decent notebook, it is frustrating it is so difficult to come by.

A:Dell 13 9350 XPS touchpad issues

I am having the same issue. The touchpad keeps freezing and is not able to catch small motions. Does anyone no what is the solution other then returning the laptop.
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Just received the XPS 13 (9350) last week and I've been having some intermittent black screen flickering that normally occurs in short bursts of 4-5 short black outs within a span of two or three seconds. Tech support updated all the drivers and such, but I'm still experiencing the issues. Has anyone had similar issues and possible solutions?
I looked at previous posts and the screen flickering is not where it actually distorts things on screen, it literally just looks like it flashes on and off. Any help is appreciated!

A:Dell XPS 13 (9350) Screen Flicker

I have that problem and when it starts happening randomly, whenever I click on the Wireless Icon in windows 10, it suddenly happens again. I turned of wireless adapter in settings and to my surprise, the problem stopped!!
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I have had a XPS XPS Dell audio problem 13 9350 and love it except one thing When i Dell XPS 13 9350 audio problem plug in headphones to the laptop I get really bad static on the audio that only goes away when I mute this condition does Dell XPS 13 9350 audio problem not happen with the built in speakers I have tried to update drivers and all Dell XPS 13 9350 audio problem of that and every time i update to the new realtek drivers or any realtek drivers for that matter my laptop will freeze when booting into windows It freezes as soon as I try to use the notification center or start menu and I have to restart and then role back the audio driver to the stock high definition windows driver to get things to work For the short time I get teh realtek driver to work the audio on both the headphones and speakers is fine but the computer locks up and I am forced to role back the driver to the High definition windows driver which causes the headphone static to come back I have had this problem from the beginning but have forgot about it since I really don t use headphones with it much but I forsee me using them more I have even considered buynig a AudioQuest Dragonfly Dac in order to bypass the stock headphone jack to keep this from happening nbsp

A:Dell XPS 13 9350 audio problem

Hello. Did the laptop come with Win10 pre-installed at the factory? If so it would have had a working Realtek audio driver in it when you took it out of the box. You can return it to that state by performing a system recovery -- return to the original factory configuration.
If you installed Win10, you might consider returning to the operating system in which the audio worked properly. There are a lot of audio problems with Win10.
harleyguy07I have even considered buynig a AudioQuest Dragonfly Dac in order to bypass the stock headphone jack to keep this from happening. 
You can get a usb audio jack from Amazon for about 5 bucks or so.
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Hi I have a new Dell XPS only a few months - XPS 13 not Microphone Dell 9350 working old I noticed that the Microphone is not working in any applications nbsp I try nbsp I have gone through the Dell diagnostic as well as the Windows diagnostics but nothing seems to fix the issue I am running the latest drivers from the Dell Dell XPS 13 9350 - Microphone not working support web site nbsp nbsp I have tried to remove the Realtek drivers and go with the native Windows HD nbsp Audio Drivers nbsp nbsp This did appear to fix the issue but then I updated the BIOS to and now it doesn t work again nbsp Not sure if the BIOS update broke it or it was just a coincidence and it would have failed after a reboot anyway nbsp I may attempt to role back the bios and see what happens I don t believe it is a hardware issue as I have seen the mic working fine with the Windows drivers Has anyone else seen this problem or have a solution The problem is I don t know if the MIc was working from the beginning nbsp The day I got the laptop I update the drivers from the website right away nbsp I work in IT and always like to have the latest drivers nbsp
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Hi I ve got an 9350 13 Touchpad Dell Issues XPS XPS with a clean install of Windows on it on Bios nbsp The touchpad has a couple of issues Bouncy when scrolling nbsp In a web browser when using two fingers to scroll down upon releasing the screen jumps back up a bit - occasionally jumps to the top Dell XPS 13 9350 Touchpad Issues of the page again Dell XPS 13 9350 Touchpad Issues nbsp This is best Dell XPS 13 9350 Touchpad Issues described is this post but with no resolution nbsp Tap to click sometimes stops working nbsp When this happens if I wiggle a finger on the pad a bit and try again it starts working again Click drag releases by itself nbsp More often than not if I click and hold the button on the touchpad to move a file it releases before the button is released nbsp Its almost impossible to move emails between folders in outlook due to this behaviour Are these common issues nbsp Could I have faulty hardware nbsp I ve run the Dell update utility but apparently my system is up to date Any pointers appreciated Thanks Ben

A:Dell XPS 13 9350 Touchpad Issues

Hi, I had scrolling issues specifically in Chrome when the XPS13 9350 came out In November. The Windows 10 TH2 update fixed that however. I would assume you have already updated Windows? 
Yours sounds as though you have faulty hardware and should be an easy diagnosis for Dell support.
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When the laptop is charging and being used, its temperature goes up higher than when not charging around 15 Celsius. I have tried monitoring the temperature during charging while playing games, the laptop is overheating and it went up to 94 Celsius then I tried to plug a laptop power adapter out, it went down to around 83 Celsius. It would always be like this. Another problem is the power adapter gets very hot during charging even in sleeping mode or playing games. I can't touch it!. Moreover, my screen is flicker sometimes while I'm playing games and displays that "display driver stop responding and has recovered"
My drivers are up to date. BIOS: 1.3.3
Thank you for any advice or recommendation. 

A:Dell XPS 13 QHD+ 9350 Heat Problem

Download and reinstall the video drivers from the support site -
If you still encounter the video driver crashes, then restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. If there are no errors, then restart the system and within windows - run a stress test on the system -
Restart the system and press f2 to enter BIOS - check the adapter status in BIOS.
Test the system with another adapter if possible. For the screen flickering issue, after updates and tests, if the issue still persists, then connect an external monitor and check for flickering on the LCD and the external monitor - this will help isolate if the source of the issue.
If the system is under warranty, then contact us via Twitter - @dellcarespro - for faster communication.
Keep us updated.
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I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?
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My Dell XPS 13 was working fine for about 9 months. Recently, I have to go through a lot of trouble just to get it charging. When I plug in the adapter, the light on the end of the plug turns on, but to get the charge to work, I have to push the cord extremely hard into the laptop. Even when I do this, the laptop usually only stays charging for about 5 seconds. After about 20 tries, I got it to stay charging. The warranty is still (thankfully) active, so worst case, I can just get it replaced. But before that, what can I do to try to fix it? 

A:Dell XPS 13 9350 having trouble charging?

Thank you for writing to us!
We would request you try a known good charger on this system and also try this adapter on a different system and check if the same issue occurs .
We would also request you private message the service tag to the system and the charger port and also the pin of the adapter .
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Hi all A pretty nasty situation given that this is supposedly a quot premium quot laptop I have here a one day old XPS MS signature edition from Amazon bought new Core i GB RAM GB storage current BIOS and drivers updated right away windows Everything looked fine until I disabled power-saving features of the graphics panel self-refresh and power saving mode for games and then tried to reboot while on battery it gets stuck right on the Dell logo Sometimes the rotating Windows thingy appears but then freezes immediately Holding the power button and then cold-starting works Rebooting does (9350) 13 logo Dell XPS on stuck not Loading BIOS defaults helped reboot once after which I decided to re-enable the power-saving stuff thinking that it XPS 13 (9350) stuck on Dell logo is what caused it The reboot after that did not take place either -- nbsp got stuck again I don t know if there s any relationship between these power saving features and what s happening could be a coincidence The problem does not seem to occur while on AC power nbsp Any thoughts As I said before this is an Amazon purchase so I can return exchange it within days Thanks
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Kind of an info post amp a question My new Dell XPS touchscreen started to intermittently fail amp within a day or it completely fault touchscreen 9350 XPS Dell 13 gave up I Dell XPS 13 9350 touchscreen fault also noticed that there was no touchscreen device in Device Manager under HID section nor any mystery USB devices there an Internet search Dell XPS 13 9350 touchscreen fault reckoned it could be a power problem I did notice though that under USB Devices section there was a mystery device that said quot Unknown USB Device Device Descriptor Request Failed Called Dell Support who informed me that since it was purchased from a UK retailer I wasn t eligible for Dell support So I called PC World They took me through a step which I d already tried uninstall amp reinstall mystery USB devcie but this time it worked - touchscreen appeared in HID section amp mystery USB device vanished Hung up the phone moved laptop then the touchscreen failed again This time on loading Device Manager it was unusable Device Manager kept refreshing over amp over again but I did have time to see that again touchscreen had vanished from HID amp the mystery USB with same message appeared in USB Devices This time though the USB device would vanish amp then the screen refresh nbsp A bit more Google searching revealed that a touchscreen is effectively a mini USB device amp I wondered if the issue I was having was due to an intermittent connection It would explain the constant refreshing of Device Manager since it was like something being connected amp disconnected constantly A final recovery to factory settings amp problem still persisted so I concluded it was a hardware issue As it was only weeks old I was offered a refund since no more stock amp I m now awaiting delivery of the new XPS from Dell I m a bit concerned that this happened amp curious if this is a common feature of touchscreens amp if it was to happen again to my new model is there an easy fix once out of warranty Hope the above helps somebody with a similar problem

A:Dell XPS 13 9350 touchscreen fault

Rather unfortunate you had to face issues with a new system.
Even if the system was purchased from PC World, if the order was shipped with Dell warranty, then it does hold good with Dell to get a service call on the system. 
Regarding the LCD issue - I suppose it might have been a loose LCD cable issue that was causing the intermittent touchscreen functionality and even more that it would work / stop working when the LCD is moved.
Reseating / replacing the LCD cable (unless part of the assembly in certain models) should ideally resolve such issues. 
Hope the 9360 model brings you good experience.
Should you need any info / help, contact us anytime.
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I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?
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I just bought a Dell XPS 13 9350 QHD. I am trying to disable Adaptive brightness with this patch i downloaded from dell website APP_QHDFW_DBC_W81X64_W10X64_A00_Setup-PWD5K_ZPE
However after I unzip and run the exe file there is no reaction.

Can someone please assist.

Thank you.

A:Dell XPS 13 9350 QHD - Adaptive brightness

Is that a driver update you are downloading? That will not change any settings for your GPU.
Follow the steps below to turn off adaptive brightness:
1) Go to your power settings by left-clicking the battery symbol at the bottom right of your desktop
2) click power and sleep settings
3) click additional power settings then click "change plan settings" next to the power profile you are using
4) then, click "change advanced power settings"
5) Scroll down to Display (click the plus icon) --> Enable adaptive brightness --> then turn it off using the pull down menus.

Let me know if this works,
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I purchased a new dell XPS from BestBuy August and have several sound problems nbsp First all Static XPS - 13 from Dell noise 9350 sound stopped working about a month after purchasing the laptop but using the Dell com support site I discovered that Intel drivers had been disabled Once I reinstalled the drivers the audio began working again but another issue has continued A periodic static noise nbsp The laptop periodically emits a static noise anytime you press a key When the noise starts it happens anytime you press a key regardless of what program is running and thus far there is no apparent trigger that causes it to start emitting the static noise Twice I ve run the diagnostic quot Full Test quot on the dell com support site but the test does not find any problems Considering the price of this laptop I am surprised and even more shocked to see that other people are also having issues with static sounds nbsp I purchased an HP laptop last year for half the price of this laptop and have not had a single issues with that computer nbsp nbsp

A:Static noise from - Dell XPS 13 9350

Hello. Look in the Recent Issues FAQ and see if the solution in the XPS 9350 & 9550 section helps.
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New XPS been using it for about a month Except the Thunderbolt connecting to a K display issue sorted out with keeping the lappy in airplane mode Dell Blank XPS 9350 screen issue and having internet access though USB -LAN cable everything seemed very good Until yesterday when on an important meeting the screen while working on battery power the screen went blank Tried to reset with holding the power button down for about sec The button LED and the keyboard lights cycled but the screen remained blank no DELL logo on boot as well I connected the power adapter the screen came on Few moments later it went black again Cycled the power no response from the screen this time I did a quick browse for solution and found a guy claiming that disabling C-State in the BIOS has fixed similar issue The problem is that this time no matter how many times I reset though the power button the screen remains blank Eventually after min the screen appeared and I managed to get the BIOS changed disabled C-State The rest of the day the XPS was working fine and I tough the issue is gone Until this morning when I opened the lid and the screen was black again So back to square After few minutes fighting with the power button and connecting the power adapter the screen is on again Obviously this is not sustainable as I won t know whether on my next meeting the lappy won t let me down again I m slowly getting fed up by this Dell product and although I really like it issues like this are just not acceptable I would like to hear your suggestions if possible how to sort that out
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I very recently purchased a xps I unboxed it last night and out of box nbsp I noticed that it would make a buzzing noise seemingly randomly So I will list all the symptoms here and the troubleshooting I have done and maybe perhaps someone with more electrical knowledge than myself will be able to help Symptoms As I said there is an electrical buzzing noise coming from the top left part of the chassis it is most audible near the escape key but it is in that general area Escape key the key the R key and around the tab key If I were to describe the noise I would say it sounds like an electrical buzz similar to when something is shorting out or an buzzing 9350 Electrical 13 XPS noise Dell -- arc is made I would also say it is very similar to coil whine or the noise a mechanical hard drive Dell XPS 13 9350 -- Electrical buzzing noise makes when the read write heads are moving It is also vaguely similar to the noise Dell XPS 13 9350 -- Electrical buzzing noise a cicada makes The noise also seems to happen randomly sometimes it is present and sometimes it is not The same is to be said for its intensity sometimes the noise is VERY audible can be heard no matter where you are in Dell XPS 13 9350 -- Electrical buzzing noise the room or sometimes it is very quiet and can only be heard if you but your ear right next to the places I listed earlier Furthermore the noise seems to intensify when there is a lot of movement on the screen If I scroll up and down quickly on a page the noise will become more present and get louder In fact as I type this it seems to act up randomly when I press keys or it will occur even when I am not touching the laptop Troubleshooting Now since I discovered this problem last night I have read probably every thread I can find using google on xps buzzing issues so I am going to get some things out of the way early This laptop does not have an optical drive My model has a nvme SSD which has no moving parts and would not be making noise I doubt it is related to the electrical of the SSD as it is located more towards the center of the chassis I highly doubt it is the fan considering the location of the noise as well as how it sounds The noise of the fan is very distinguishable and different I can hear the fan the same time the buzzing is happening and they are very different sounds It is not my AC power adapter as the noise occurs regardless of the laptop being plugged in or not People in other forums have suggested that it is related to the Intel display drivers I have tried disabling the drivers and the noise is present regardless no change Other people have suggested changing some power saving settings in the integrated graphics control panel the noise is present regardless of what those settings are set to Other forums have also suggested that brightness settings have a role to play no matter what my brightness is set to the noise does not change This is a VERY long post but I want to be as detailed as possible for the people who might be able to help me with this issue and for anyone else who might find this post later on ANY help is greatly appreciated and I will keep a close eye on this forum to reply back as quickly as possible Also this video is not mine but the sound is VERY similar to the noise my laptop is making hopefully this will help as well www youtube com watch
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I've had an 10.2 Mb update waiting since I bought my XPS 13 9350 about 8 months ago. I've tried to install the update dozens of times but it just doesn't work. Is here anyone else who has had the same problem?

A:10.2 MB Recommended update that can't be installed - Dell XPS 13 9350

Which update? Updates have KB numbers or titles. Uncheck "Give me other updates..." in Update Settings, Advanced Options.
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Hey guys, I got a new Dell XPS 13 9350, did a clean install of windows 10 pro. windows update installed all drivers for me. Computer is working well, but the boot time is on the slow side. It takes about 23 seconds to get to windows login screen from clicking the power button.
After clicking the power button the screen remains black for about 8-9 seconds, then the DELL logo shows up. After which is starts loading windows. I've seen some videos like: There it boots up insanely fast. It will show the Dell logo after only a second or 2.
I've updated my BIOS to the latest version. Fast Boot in bios is set to "minimum", so it loads the least amount of checks. What could be causing the long wait before showing the Dell logo?

A:Dell XPS 13 9350 boot time slow

Thank you for writing to us!
There are a few steps that you have to try to isolate the issues.
Step 1 – First of all, double-check that your version of Windows is not infected with any viruses.
Step 2 – If you are given the all-clear by your anti-virus software of choice, its worth having a look through the Windows Task Manager.
Step 3 - The Windows key and R as soon as your desktop appears.Type in services.msc in the Run box and hit the Enter key.f one of the processes is dragging its feet, simply Right-Click the item, Open them and then change their Settings from Default – to Delayed Start. Then save and reboot the system.
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I have just installed a clean UEFI Windows 10 on my almost brand-new XPS 13 the touchscreen does not seem to work at all.
I have gone to the support website to auto-detect and download drivers. Went through Dell's diagnostic tool for touch screen, which said it could not detect any touchscreen device. There are no unknown/driverless devices in my Device Manager.
After scouring through many forum posts, I am baffled. Any advice on this issue would be greatly appreciated!

A:Dell XPS 13 9350: Touchscreen not Working on Windows 10

This model is available both with and without touchscreen - check the specifications at to verify your unit does have the touch option.
If it does, and you don't see it upon clean install of WIndows 10, call Dell - the touchscreen is faulty.
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So I just recently noticed this problem. Every time I startup my system, that's when it occurs. It seems that I'm not the only one experiencing this issue since I've researched the issue and others are experiencing a similar situation. I tried playing some audio, but speakers seem to be fine. 
Anyone know a resolution?

A:Dell XPS 13 9350 sound crackling issue

Thank you for writing to us. I would ask you to provide us with some more information so that I can assist you  better ,
*Check if  the problem completely goes away when the computer goes to sleep and comes back.
*Is the noise heard when you try to boot into safemode with networking.
*Have any recent changes ( software/hardware) made to the system.
*Which is the operating system installed on the system and have you tried using a headphones to hear if the same issue is seen during system startup.
Awaiting your response to proceed.
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Hi I ve had a recent problem with my dell xps since I ve updated to the anniversary version of windows So once Sound Video Problems. and XPS Dell 9350 13 I start the laptop sound does not work even though I still here the buzz of the earbuds when I connect them to the laptop Videos on the web don t work either I ve tried going on youtube and cnet browsing through videos and they don t work Interestingly I can still browse other sites like normal If Dell XPS 13 9350 Video and Sound Problems. I m just reading or so nbsp If I restart the computer everything is back to normal However the problem occurs if I fully shutdown the laptop and then start it up again nbsp I ve been constantly restarting the laptop every time I start it up it s getting a tad bit annoying nbsp I have the latest drivers for the laptop and I do not want to try to reset it without going through any other possible solutions nbsp

A:Dell XPS 13 9350 Video and Sound Problems.

I would suggest you to update BIOS, uninstall and reinstall the video card driver and audio from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.

Open the  search box, Start typing devmgmt.msc and then press enter.
Select the Display adapters listed and right click on it.
Now select properties.
In the properties window, under Driver tab, click on Uninstall button.
Check “Delete the driver software for this device.”
Do the same for Audio also which you will find under 'Sound, video and game controllers'
You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the Intel video card driver first and then Nvidia/AMD card driver (If system is configured with discrete video card) on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section, video card drivers from Video section onto the system and install it.
Please let me know if this helps.
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I am completely at a loss I just purchased a used XPS and am trying to do a fresh install of Windows in UEFI mode The BIOS is causing me all sorts of problems and frustrations nbsp I ve tried to create a bootable USB using Rufus and cannot get the laptop to boot off of it nbsp First I can t even successfully add a boot option in UEFI mode to enable USB boot nbsp I have been successful in getting the laptop to boot off the drive when I create a MBR Legacy bootable USB and set it in Legacy mode and it will install Windows nbsp I want to do it in UEFI nbsp Can someone please provide me instructions on how to set up a bootable USB in UEFI mode in case Drive 10 - USB XPS 9350 Windows Help 13 Bootable Dell Please the Rufus method I ve been trying GPT partition for UEFI isn t right and instructions on how to set up the USB option in the BIOS that will actually work nbsp Research indicates that I add a Dell XPS 13 9350 USB Bootable Windows 10 Drive - Please Help new bootable option and select a file somewhere I ve tried everything with EFI extension and nothing works nbsp Everything I ve tried results in a quot bootable device not found quot error and a shutdown box nbsp Any help would be greatly appreciated

A:Dell XPS 13 9350 USB Bootable Windows 10 Drive - Please Help


If you have found a solution, please let me know... I'm also XPS 13 (9350) new owner,  and have the same problem...
Amities from France
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Seen a few people seem to have almost similar problems. Rather than the whole screen flickering though, it is just the lower third of the screen and its flickering aswell as not updating - i.e. totally useless.
Tried updating the drivers, restoring to before the last system update and no change. Seems like it is not a screen hardware thing since it will briefly stop if I tax the system more.
Any fixes or will I be returning it?
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Hi got a Dell XPS i iris QHD and was pretty excited Installed all updates driver BIOS and even did in right noise Dell XPS 9350 at light 13 fan tasks even order for WD dock Only Chrome and Steam installed There still seems to be a weird fan control issue with this device - Fan Dell XPS 13 9350 fan noise even at light tasks stays quiet off when doing nothing or only browsing the web - deg C - Watching Youtube even p only and the fan kicks in after the device gets heats up When unplugged the temps are about deg C when the fan starts Noise is very annoying even at lowest speed I don t Dell XPS 13 9350 fan noise even at light tasks know why a high end device like this isn t capable of doing basic tasks cooled passively Even a FireTV Stick every phone or Raspberry Pi can do this So very disappointed - When plugging Dell WD USB-C dock into the XPS external monitor GBe USB Charging via USB-C the temps raise from deg C to deg C immediately Fan starts earlier at - deg C Why The fan cools the device to deg C and then stops for a while starting again at or deg C I can t see a pattern When doing light tasks Youtube p the fans run constantly and may raise to gt deg C XPS is in this case always loud and my main complaint nbsp - When playing games with attached WD dock the fans are at full speed very loud This is expected as the heat must go away somehow - Already tried many different energy settings balanced quiet but the fan control stays always the same Read about a BIOS update for Dell XPS nbsp at quot WD FAQs quot where the fan control seems to be optimized with WD dock use nbsp I m hoping for a XPS BIOS fix to optimize fan control with WD dock and even fan hysteresis My suggestions - XPS fan should start at a later temperature measurement to be able to do light tasks without fan noise - XPS fan should start at a later temperature measurement when connected to WD dock Seems the fans start more often when the device is charged so when using USB-C dock it s always the case and not user avoidable Dell please disable this behaviour - XPS fan should stop earlier again eg colling down to deg C and not lt deg C Dell Command Power Manager quot Quiet quot setting doesn t change fan control in comparison to quot Optimized quot setting So why call it quot Quiet quot I really like my XPS but the fan noise is making me angry after weeks of use It s not useable for continuous work nbsp Already reset BIOS to defauts did a Windows recovery and ran Dell diagnostics witout errors Don t know further helpful steps Please help Pappl
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I recently bought a Dell XPS 13 9350 because i wanted a small form laptop to use on my lap while sitting in my couch. It sits perfect however gets too warm at the bottom so on my legs. I'm thinking about returning it. Really disappointed. I really wish Dell had placed airholes on the side or also used carbon fiber at the bottom to keep it cool.
Are there any good chill mats for this device too hold it stable on my lap that aren't too bulky. I found the vid below about the Targus 15" chill mat but won't my 13" slide off while typing? Any better solutions? They mats all seem to give an angle but i don't need an angle. The angle i have it on my lap right now is just fine. I just need a cool surface that holds it in place when typing.
Thanks for all good feedback.  

A:Good chill mat for Dell XPS 13 9350 to use it on lap. Gets hot on my legs!

There are several available.  From what I can tell, your 13 inch should be okay on a cooling pad made for 15 inches. Here's what a Google search found.
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Hello everybody,
I have an external USB 3.1 enclosure (Vantec Nexstar USB 3.1, model # NST-270A31-BK) that I am connecting to the USB-C (Thunderbird 3) port of my XPS 13 9350 laptop.  The drive does not start even after using two different USB 3.1 cables.  I have installed all the USB and Thunderbird drivers from Dell's website and activated the port in BIOS, but still have no luck getting the drive to run.
Thing is, when I plug the drive into one of the standard USB ports using a USB 3.0 cable, the drive boots up and is recognised by the laptop with no problem.  So if my troubleshooting was done correctly, the USB enclosure and cabling is not faulty, so the problem must lie with the USB-C port.  Has anybody successfully used the USB-C port to access external storage with any luck?


A:Dell XPS 13 9350 USB-C port and external storage

I am using XPS 13 9350. I have a Kingston Duo Flash Drive which has both USB C and USB 3.0 connectors. When I first bought the notebook, it was able to detect the flash drive, however transfer was very slow. After a series of driver updates, it can no longer detect the drive. However, the drive works when I use the USB 3.0 connector to plug it in the USB 3.0 drive. So I suspect it is the USB C port of my computer which is not working.
I have restored the computer to factory image and redownloaded the drivers, no luck getting it to work. Right now I am intending to send the laptop to Dell to check out.
Do you have any luck making the USB C port work?
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So I seem to have a similar problem to other users on the site My XPS updated overnight Dell problems and Driver Audio Installation a 9350 on and lost all ability to play audio red X next Audio and Driver Installation problems on a Dell 9350 to the speaker icon After following the instructions from quot Some Audio and Driver Installation problems on a Dell 9350 Recent Issues and Solution quot I downloaded nbsp Realtek driver from the Dell However the driver is not installing Here is the error message I get Update Package Execution Started Original command line quot C Users Dave Raymond Downloads Audio Driver FFMX WN A EXE quot nbsp DUP Framework EXE Version DUP Release FFMX A Initializing framework Data in smbios table is hex value Chasis type hex value System type is Client nbsp logo png User Command attended DUP Capabilities Value x FFFFFF DUP Vendor Software Version Local System Model Compatible with this Package Yes Local System OS Version OS Compatible with this Package Yes Local System OS Language EN Language Compatible with this Package Yes Extraction-miniunz path C PROGRA dell drivers AUDIO miniunz exe Extraction-arguments -x C Users ROBBYB DOWNLO AUDIO EXE -o -d C PROGRA dell drivers AUDIO Extraction-GetExitCode Identified Behavior attended Temporary payload log file name C ProgramData dell drivers Audio Driver FFMX WN A DUP BEA tmp Translated Command Line DELLMUP exe v quot LOGFILE quot C ProgramData dell drivers Audio Driver FFMX WN A DUP BEA tmp quot quot Path C ProgramData dell drivers Audio Driver FFMX WN A Identified Behavior attended DupAPI Execute Shell Execute Error System error text The system cannot find the file specified DupAPI ExecutePayload An unexpected error occured executing DELLMUP exe FileUtility DeleteDirectoryTree DeleteFile has reported failure The error message reported by the system is The process cannot access the file because it is being used by another process logo png Name of Exit Code ERROR Exit Code set to x Result FAILURE Open file C ProgramData Dell UpdatePackage Log Audio Driver FFMX WN A txt User Command attended DUP Capabilities Value x FFFFFF DUP Vendor Software Version Local System Model Compatible with this Package Yes Local System OS Version OS Compatible with this Package Yes Local System OS Language EN Language Compatible with this Package Yes User Parameter logfile User Parameter logfile changed to C ProgramData Dell UpdatePackage Log Audio Driver FFMX WN A txt Extraction-miniunz path C PROGRA dell drivers AUDIO miniunz exe Extraction-arguments -x C Users ROBBYB DOWNLO AUDIO EXE -o -d C PROGRA dell drivers AUDIO Extraction-GetExitCode Identified Behavior attended Temporary payload log file name C ProgramData dell drivers Audio Driver FFMX WN A DUPCC C tmp Translated Command Line DELLMUP exe v quot LOGFILE quot C ProgramData dell drivers Audio Driver FFMX WN A DUPCC C tmp quot quot Path C ProgramData dell drivers Audio Driver FFMX WN A Identified Behavior attended DupAPI Execute Shell Execute Error System error text The system cannot find the file specified DupAPI ExecutePayload An unexpected error occured executing DELLMUP exe FileUtility DeleteDirectoryTree DeleteFile has reported failure The error message reported by the system is The process cannot access the file because it is being used by another process logo png Name of Exit Code ERROR Exit Code set to x Result FAILURE Open file C ProgramData Dell UpdatePackage Log Audio Driver FFMX WN A txt Name of Exit Code ERROR Execution terminated at date-time Update Package Execution Started Original command line quot C Users Robby Benton Downloads Audio Driver FFMX WN A EXE quot nbsp DUP Framework EXE Version DUP Release FFMX A Initializing framework Data in smbios table is hex value Chasis type hex value System type is Client nbsp logo png User Command attended DUP Capabilities Value x FFFFFF DUP Vendor Software Version Local System Model Compatible with this Package Yes Local System OS Version OS Compatible with this Package Y... Read more
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i've got a brand new dell xps 13 9350 (2016 model) and i reainstalled clean windows 10 pro on it. All drivers are good and i've got this weird problem.
When AC is plugged in, everything works perfectly, no weird sounds. However as soon as i plug out the power, there is that buzzing sound when i scroll or do some acitons. I changed all three power plans (balanced, saver, performance), it's still the same, and i turned off c-states and intel speedstep in BIOS, still the same.
What could cause this issue, any option/driver? I really think it has something to do with the software, because when on AC it doesn't happen.
Any help would be appreaciated.

A:Dell XPS 13 9350 (2016) buzz when scrolling but only on battery. Any help?

Update: Hmmm as soon as my battery got full, it started buzzing on ac well. Now when i unplug ac it stops. This is driving me insane. Any hint?
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Hi, I bought Dell xps 13 9350 two weeks ago from Microsoft store. I read that I am not the only one who is having this issue.
I have no option going to dell tech support, because I live in Kyrgyzstan. Laptop was delivered to me from California by relatives.
Can you say what parts inside should be replaced or isolated, so I can go to local master and solve this issue. Thanks

A:Static noise from audio speakers - Dell XPS 13 9350

We would need more info about the issue.
When does the static occur? What application are you using when the static occurs?  Is this issue while playing audio or video or both on the machine? Does this happen on both online and offline files - files from your HDD? Do the headphones work fine?
Update the BIOS -
Turn off the speaker enhancement and check -
Run the audio test and headphone test in pccheckup -
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.
Keep us updated.
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Does Dell offer a factory restore option with just the Dell drivers installed and no extras? HP offers this with their factory restore option. Hoping Dell offers it as well? If not. Doing a clean install of just Windows 10 seems a bit tricky? Dell lists a ton of drivers to install.

Finally. I bought a 16GB usb flash drive and made a backup of the factory recovery partition. I suppose it is now safe to remove and give me some extra space? The laptop was ordered with a 256GB ssd. Currently have 199GB of space left.  

A:New Dell XPS 13 9350 Windows 10 clean install question....

You could download the factory partition online - enter the service tag - - and download the media. This will contain the OS and the required drivers for your machine.
Let us know if you have any other queries.
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Now that the latest anniversary update has hit from MS. Will Dell be providing updated system images for current customers? It is not feasible for what ever reason if we have to reload Windows 10 from the factory image currently installed. Then turn around and go through windows update for this all new anniversary updated version. Just purchased this laptop 2-3 months ago.
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I installed Ubuntu 16.04 on my XPS 13 9350.  It does have the Broadcom wifi/bt adapter.
My wifi issue is the computer will not connect to my 5GHZ network. Every time I try it just fails to connect and asks me for the password even though it's correct.  I can connect to my 2.4ghz but not the 5ghz

My BT issue is I have always have to repair my BT mouse when the computer restarts.
I previously had a 9343 and I had no issues like this.  I was able to connect to my 5ghz network and using Bluetooth manager as a trusted device my mouse always reconnected at a reboot.  
I know there are some issues with Broadcom adapters but my 9343 had one and I did not have this issue at all.  Is it just because the 9350 has a newer broadcom chip so it's not fully supported?
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The 9550 and 9350 are still stuck on firmware that is 2 major releases behind (NVM16).
The newly released XPS 13 9360 has the latest firmware (NVM18).
All three machines have the exact same Thunderbolt 3 Controller (1575).
When will Dell update our machines with the latest firmware? We've been through absolute *** trying to use the TB15 and other TB3 items. A software update could greatly increase stability for us.
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This happens randomly.  I can't seem to reproduce it on call.  Basically I close the lid to put it to sleep but the computer doesn't go to sleep. Airplane mode just turns on but the laptop stays on. 

A:Dell XPS 13 9350 Airplane mode sleep issues

Hi Viper2ko,
Thanks for writing to us. 
When did the issue start?
Please update the BIOS and video drivers, also check the advanced power option settings ensure nothing is hindering the sleep mode from working. 
Also do let us know what windows the system is running on, do PM us the system tag# by clicking on my name in blue and select send a private message .
Meanwhile you can go through the below steps to check more on the issue
Open the Start menu and then enter cmd into the search box. Hit enter and the command prompt window should open for you. If not, click it in the search result list.
Note: it is possible that you will need administrative privileges to complete the next part successfully. If you are having trouble, you can attempt to run cmd as Administrator. To do this, search for cmd again, and then right-click it and select Run as administrator.
Now that you have the command prompt window open, enter the following at the command prompt: 

powercfg -requests
There is a space after powercfg
Hit enter . 
If any process or device is preventing your system from going into sleep mode, information about it will be displayed here. The program will attempt to give you precise information on the disturbance
Though we can always rely  on this method, but good to give it a try.


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Is there any way to lower the threshold temp for when the fan comes on? I've downloaded Dell Power Command and set it to "cool" - but it does not change the fan.
Are all 9350's set this way? Is there any way to change it? I'd much prefer if the fan kicked on when it hit 60.
(I have the most recent BIOS.)

A:Dell XPS 9350 - Fan does not turn on unless it hits 83 degrees Celsius.

The fans are designed to run automatically when the system temperature reaches a specific point. 
If you wish to change the fan settings, you could download and configure SpeedFan and that should serve the purpose -
This blog might help you with the configuration -
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.
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Hi everyone,
I bought a Dell XPS 13 2016 (9350) FHD, i5, 8GB, 256GB and two weeks ago i received it. It has a great hardware but software is not very optimized and I have a frustrating issue with the display: it flickers everytime i turn the Bluetooth on and stays on. I cannot figure why but I really hope it's a software issue because is very sporadic, at the moment it never happened today, I really don't know what to do.

A:Dell XPS 13 9350 screen flickering issues with Bluetooth on

Did you ever get this resolved? I'm experiencing the same issue with my Dell XPS 13. It's associated with the Bluetooth being on.
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Hi This is my second post regarding my XPS in one week as it seems to be having lot of issues I was previously facing issue with sleep mode it wasnt going to sleep at all But after updating BIOS to it sort of recovered from that problem Now yesterday night I closed the lid with battery life expecting it to go to sleep issue drainage 9350 bug and battery 13 !!! Dell severe XPS Set to go to sleep when lid off In morning when I reached the bag I felt like the laptop was literally burning It was so hot to touch and the led light in front was giving orange yellow in color When I opened the lid the lock screen appeared which shouldnt be the case as it should have been in hibernation which indicates the machine was not off at all The battery life was indicating From to that too when was put to be off This are some serious concerns for a premium product like XPS I am expecting a proper solution to this malfunction issue of the product nbsp

A:Dell XPS 13 9350 severe bug and battery drainage issue !!!

UPDATE : Ok , now the battery life has dropped down to 4 Hours 30 Minutes !! Also the device is really heating up while using, I can feel the heat at the edge of the display and keyboard. The bottom part is even more heated !  Please give a solution to this !
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I have a Dell XPS 13 (9350) connected to an external Dell U3415W display via the Dell USB Type-C to HDMI/VGA/Ethernet/USB adapter (470-ABQN) using an HDMI cable.
When I power on the laptop and let it boot with the laptop lid open, all is fine. Both the external display and the laptop screen show the desktop.
However, when I immediately close the laptop lid after pressing the Power button, it also boots up OK with the external display showing the login screen, but the laptop front LED starts flashing 7x white, 2x amber (and repeats that pattern). That seems like an error code to me.
The Dell tech support line seems to have NO information on this LED flashing behavior. The otherwise helpful tech support girl tried her best telling me about battery charging and discharging status, but that's not what this is. 
Does anyone have any information on front LED error codes? Thx!

A:Dell XPS 13 (9350) front LED flashing error codes?


The front LED indicates the battery charge state.

Battery is getting charged.

Battery is low or critical.

Computer is plugged in and the battery is fully charged.

I am assuming you heard about all of this directly from the phone technician.  I checked to see if there was further diagnostic indicators and I didn't find any listed anywhere.

There where a number of diagnostic beep codes for the notebook


Possible system board failure - BIOS ROM checksum failure


No RAM detected.


Possible system board failure - Chipset error


RAM read/write failure


Real Time Clock failure


Video card or chip failure


Processor failure


Display failure

Did you notice any beep codes when this happens or only the LED flashing?

I don't think that there is anything wrong with the system but I will be shooting you a friend request incase something further happens.


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Hi. I have a new Dell XPS 13 9350. When I connect external monitors via the Dell Adaptor (VGA connection), the monitors remain blank. The adaptor seems to be working, well at least the USB output is. I know that the monitors and VGA cable are working fine. I've updated the Video Drivers and the BIOS.
Any ideas?

A:External monitors not working when connected to Dell XPS 13 9350

This sort of sounds like my problem!
Does yours work if you completely power down the unit, then attach all cables and turn monitor on. Then turn on your laptop? This works for me but is very annoying to have to power down and up just to connect. Wonder if anyone has a solution that works for us both...
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Hi all, after a lot of troubles and lookung for more solutions here some findings:
- Gfx performance - install GfX drivers from 14th April and it will perform as it should (also avail through Msft Win10 Update)
- flicker in screen - install GfX drivers from 14th April and it will perform as it should (also avail through Msft Win10 Update) & latest TB drivers
- coil whines - no solution found yet
- battery live - is the worst. I get 3-4h doing only eMail with 25-50% screen brighness. I ran some check tools and noticed that I have a constant voltage in the GPU (0,7V) which should actually go back down to 0 (at least all other 6th gen devices I have do that)
- fan is always spinning (balanced power setting) when plugged while only doing eMail (no streaming of music or similar)
- standby power issue - so solution found yet

A:Dell XPS 13 9350, i7 6560 with iris 540, issue thread

Sad that you have to do this amount of beta testing on a very expensive laptop.  Unfortunately, as  business purchaser of many laptops for my company, I cannot spend this amount of time to figure out whey a brand new laptop, 10 minutes out of the box is flickering and crashing to a black screen multiple times.
Not only am I not going to make a third mistake by ordering a replacement, I'm looking at other vendors.
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When I connect my Dell XPS laptop with QHD display to an external monitor through the DA USB-C to HDMI connector the external monitors on - monitor XPS 9350 flicker 13 Dell display external QHD Screen flicker constantly laptop is fine-no flickering Sometimes it Screen flicker on external monitor - Dell XPS 13 9350 QHD display works for like an hour then starts to flicker or longer so its not consistent Below are the troubleshooting steps Dell has walked me through including sending me a new DA part to no avail - Dell has sent me a new DA USB C to HDMI part - They have upgraded the Thunderbolt drivers and all other relevant drivers to latest ones as of June - I have tried on different monitors - and tried different HDMI cables Dell doesnt seem to know what to do now THey have refunded my DA part purchase and told me to buy a separate HDMI to USB-C cable to test If that fails it seems they will replace the motherboard They say it could be an issue with the external monitors not being compatible with QHD but this is not documented anywhere they admit and I havent heard anyone else having this problem on the internet and surprised every single person using this setup has QHD external monitors This is an unworkable situation for me as I work in PC labs all day connected to external monitors Any advice nbsp
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Hello All,

My XPS 13 9350 has been BSODing again after a few months of relative stability.

I've ran memtest86, 20 runs without errors, chkdsk, sfc/scannow, and DISM scanhealth all returning without errors or integrity violations. I've also used Whocrashed to analyze the dump files, but it cannot tell me which drivers are bad or have gone wrong.The only common factor is that the errors are consistently associated to ntoskrnl.sys and ndis.sys (also ntkrnlmp sometime before).

Also to note, the most recent dump was a driver verifier BSOD if that helps.

I have attached the dump files to the thread, and would appreciate your assistance again.

Thank you!
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Dear all Wonder monitor working XPS13-9350 Dell not via USB-C in when external plugged if you can help me solve a problem I have just received an XPS - from the Outlet last week It was certified refurbished I ve tried to connect a VGA monitor to it via a USB-C Dell XPS13-9350 external monitor not working when plugged in via USB-C to HDMI then HDMI to VGA cable The HDMI to VGA cable works perfectly on my Inspiron The setup also works if I full power down the XPS attach USB-C to HDMI to VGA to monitor and then boot up The external monitor then works almost perfectly with the exception of Netflix s video player which makes it flicker blue - Youtube and local video are completely fine What I cannot do is plug in this monitor whilst the XPS is on already - which is inconvenient as I move on and off desk a lot and powering down the computer every time is unhelpful Oddly the monitor will also not be recognised if I simply Restart from Windows I have to fully power down and plug everything in before switching the computer on again I have updated BIOS video card and Thunderbolt drivers since and none of these has solved the problem My system info is DELL XPS - Windows Core i - U Intel Iris graphics GB RAM GB SSD
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I have a new XPS 13 (Service tag 64K2KC2 ePSA Build 4304.07) that I have only had since the 16th of this month.
All has been fine until a couple of hours ago. A Dell message popped on the lower right hand corner to of the screen to tell me there was a Dell bios update. I selected to install the bios update and now the laptop will not boot.
I get the Dell logo and then a plain blue screen. 
Any ideas how to recover the system?


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I bought a Dell XPS 13 9350 in December and I wanted to connect it to an external monitor via the thunderbolt port. I bought an type c to hdmi adapter off amazon and it connects. (Actually bought 2 and the problem persists). But occasionally both my screen and laptop will turn black then back on again. This causes my video that i'm playing to either freeze/crash (netflix/youtube) which is SUPER annoying. It goes from occasional to quite often. It's really random.

My drivers are up to date, cable is new and the monitor is new from boxing day. 

Any help is appreciated :)

A:Dell XPS 13 9350 Connecting external monitor via thunderbolt port

There are several posts on this forum about this issue.
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I have removed the original Win and reinstalled from scratch Win Pro on my Dell xps I have downloaded all the possible drivers from the official quot Dell driver download quot page and run them all in the order suggested Also the BIOS is updated However there are still several devices not recognized There is no Win driver for the trackpad The one of Win is not compatible with Win so the trackpad is currently recognized Dell 9350 8.1, other and not working trackpad downgrade xps 13 windows issues. in the device manager as PS -compatible Moral the scroll function does NOT Dell xps 13 9350 downgrade windows 8.1, trackpad not working and other issues. work Under quot other devices quot I get two quot PCI data acquisition and signal processing controller quot icons and one quot unknown device quot flagging quot there are no compatible drivers for this device quot After installing the latest drivers February updates -not sure which one in particular created the problem I Dell xps 13 9350 downgrade windows 8.1, trackpad not working and other issues. now get also under quot IDE ATA ATAPI controllers quot and icon with quot Standard SATA AHCI Controller quot flagging quot this device cannot start Code quot While I can live with and the issue with the trackpad is VERY annoying and it would be great if Dell would provide a driver for it btw this model is now more than months on the market PS the February update seems has fixed part of the problems with the WiFi and with mouse I could solve them temporarily in January by installing other drivers of another model Dell xps in particular these two Communications Driver G X WN A exe Input Driver Y Y K WN A exe

A:Dell xps 13 9350 downgrade windows 8.1, trackpad not working and other issues.

Hope this helps for items 1 and 2, not sure about item 3...
For item 1, have you tried using the Windows 7 touchpad driver?  Download link below.  When you run the downloaded Dell Update Package, choose Extract (not Install), and create a folder to extract the files.  Then right click Setup.exe, choose Properties, then click the Compatibility tab, and then check the Compatibility box and choose Windows 7.  This should allow the driver to install successfully.
For item 2, you'll need to install the Serial I/O driver, which isn't listed for Windows 8.1, but you can find it in the Dell Driver Pack for Windows 8.1, link below also.  You'll need something like 7zip to extract the CAB file, but you'll find the driver buried in there.  Once you have the driver pack extracted to a folder, you can go into Device Manager, then right click the PCI Data Acquisition device, then choose Update Driver. Then choose Browse, and point it to the extracted folder and make sure include subfolders is checked.  The driver should then install.
Windows 7 Touchpad driver:

Windows 8.1 Driver Pack:
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HI EVERYONE! ive got this problem!..when i reboot the audio doesnt work , and same for the video  ..seems like i miss some driver but is not!
i've tried several times to remove and reinstall the video and audio driver ..without any success,, 
Any one is experiencing the same issue ??
thanks in advance !
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I first noticed this happening with winamp and utorrent.. I press the close button and the program 'closes'... but if i look in task manager the process is still running, still taking up resources.. And it's not just the programs- although those two are the main culprits and do it every single time other programs occsssionally do the same thing... Is this a software issue or a win 7 issue?

A:programs not completely shutting down

With an unexplained change, start with a full antivirus scan. Download and run malwarebytes, full scan after update

If you are clean, I will give you a clean boot to help diagnose.
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I have been setting up a laptop that my brother bought. It is an Acer Aspire 3623 that we got cheap at a local computer store, with no OS. He set it up, and among a few other problems, the laptop would not completely shut down. The LED under the power button would remain lit about half the time it was shut down. I tried reinstalling windows and the correct drivers, but the problem still remained. Any things to try? I wondered if some of the BIOS options might help, but there aren't many things I can change. Any suggestions?

Acer Aspire 3623WXMi
Intel Celeron M370 1.5GHz
14.1" LCD
256MB memory
802.11b/g WLAN
(Operating System not included)

A:notebook not shutting down completely

No ideas? Would updating the Bios help? I can't seem to find a way to do that on Acer's website. Any suggestions?
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Dear all, 
I recently purchased Dell XPS 13 9350 i7 RAM 16GB 512SSD, 13.3″ QHD touch, Windows 10
 On this morning, I started the PC, I saw on scree
"Boot Guard verified DXE that is fail.Press any button to shut down"
And then shut down, not woking Power off.
Can you understand what the problem is, and suggest a solution?
Thanks a lot!
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I have exactly the same issue. Can you please advice me. I have the latest xps 13 9350 with qhd screen. Laptop's screen works just fine, but the external screen looks very ugly. Basically the same problem as described by the topic starter.

A:RE: Dell XPS 13 9350 improper contrast / colors via HDMI on external display

Please reply with the brand and model of LCDs that you have tested with the notebook and please include what resolutions that you are trying with the notebook and I may be able to help. 

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I have a Dell XPS model released Fall with the matte p display non-touch nbsp It has the new USB-C Thunderbolt port to connect to external monitors nbsp It requires an adapter to connect the USB-C port to HDMI inputs on external monitors I have purchased two different USB-C to HDMI adapters and have tried connecting both to my relatively new LG LA p HDTV on improper via Dell / XPS display colors external contrast 13 9350 HDMI as well as an older p computer monitor both with HDMI inputs nbsp Regardless of which adapter or external display I use the colors come out washed out with very poor contrast when I Dell XPS 13 9350 improper contrast / colors via HDMI on external display export to the displays nbsp Regular greens and blues become neon the whites are so bright they wash out all detail browns are a light yellow etc nbsp In general the contrast and colors are so off that the external displays are pretty much unusable I have used both of these monitors as external displays for several other laptops with no problems nbsp I never have to adjust Dell XPS 13 9350 improper contrast / colors via HDMI on external display the monitors rsquo settings or the computers rsquo settings Dell XPS 13 9350 improper contrast / colors via HDMI on external display nbsp With the Dell I have tried every imaginable adjustment on the monitors nbsp I have also used Windows rsquo s color calibration tool nbsp I have also played around with the display driver rsquo s settings I also tried using several different HDMI cables NOTHING fixes the bad contrast and washed out colors By process of elimination I know therefore that the problem lies in the Dell nbsp I have spent hours on the phone with Dell tech support nbsp They reinstalled and updated the relevant drivers but to no avail Has anyone else expereinced this or have any suggestions nbsp I would really appreciate the help My XPS rsquo specs are as follows Dell XPS model Matte x non-touch display Intel HD Graphics gigs of ram gig solid state hard drive th Generation Intel Core i - U M Cache up to GHz Windows Home -bit

A:Dell XPS 13 9350 improper contrast / colors via HDMI on external display

Regarding the notebook, am I correct in understanding that the color problem only appears on your two external monitors and not on the LCD of the notebook itself? If this is correct then I don’t suggest reinstalling video drivers, if the LCD has a good display the drivers aren’t going to be the problem.
Have you tried other connections than thunderbolt to HDMI? Does the TV and monitor have Display port, standard VGA or DVI connections that you can try different Adapters with?  I certainly understand how you may not have these extra adapters lying around but if possible, this may be a way to see if it’s a problem with the type of adapters you are using, or a problem with any type of adapters.  You mentioned you have tested both displays on other notebooks, where you using thunderbolt to HDMI adapters on these other notebooks?
I mention power options on a lot of my posts but with notebooks you can’t emphasize it enough, I certainly suggest testing with the AC adapter connected to the notebook, and the Windows Power options plan set to High Performance and check to see if that makes a difference.
I don’t know if I suggest a service right now, especially if I am correct in understanding that the image on the LCD is fine but it may eventually be something to try. I will shoot you a DM to get your information if this turns out to be a suitable option.
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I m not sure whether this is a hardware issue driver issue or possibly a windows s bug causes conflict with A I got this laptop exaclt a month ago it is windows preinstalled Everthing nbsp works fine except nbsp update always 9350 solution? my on wifi 1820A), XPS break Windows any 13 (Dell my nbsp wifi nbsp is giving me some trouble Whenever there nbsp comes a windows update that requires reboot wifi got disabled as if the wireless card is not detected from PC It would just show a red X mark on the wifi icon and if I nbsp click on Windows update always break wifi on my XPS 13 9350 (Dell 1820A), any solution? it there s nbsp no Windows update always break wifi on my XPS 13 9350 (Dell 1820A), any solution? enable disable option same happens in the settings wifi submenu is nowhere to be found Then I head into nbsp device manager and nbsp believe it or not there is nbsp no wireless adapter at all At first I thought the wireless card is dead but after some long research on the web nbsp it seems more likely to be nbsp just driver-related issue Turns out that I would have to delete the driver nbsp unhide devices nbsp appears wireless adapter restart the PC and reinstall driver manually from device manager Wifi is temporarily functional again using this workaround but nbsp it is nbsp also getting very frustrating that I have to repeat all these steps once in a while and I can t enjoy using it like a normal laptop This doesn t occur on any of my previous laptop which have windows too so I m really suspecting it must either be broadcom not providing a proper driver or dell using faulty hardware If anyone here has the same issue knows a permanent solution please reply to nbsp this post Your help is greatly appreciated
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today i received my new Dell XPS 13 9350. After Upgrading my BIOS to 1.19 and setting up my System I backup my Drive and restored it on the Samsung 950 Pro. But it doesn't boot!
Hour after hour i tested, tried in BIOS etc. and almost gave up. Even Booting from USB to reinstall or Booting Dell Diagnosis didn't worked. But the PM951 SSD worked fine. So lastly I downgraded to 1.0.5 and the 950 Pro worked.....
Question: Where can I find a newer BIOS than 1.0.5 but older than 1.19? I can't find any downloads.

A:[WARNING] Dell XPS 13 9350 BIOS 1.19 Upgrade won't Boot with Samsung 950 Pro anymore


Replacing the motherboard did not resolve the issue; however, I now have a better understanding as to what's happening:

(tested with 2 SSD's, and 2 HDD's)
(tested with original and replaced motherboard)
(tested with both legacy and uefi boot modes)
(tested with secure boot enabled/disabled)
(tested with original BIOS firmware version, and latest --JAN 5th)
SCENARIO #1 (SATA1 as boot drive, m.2 as secondary) :

-BIOS randomly does not detect SATA1 drive (does not show in System Configuration). 
-"No boot device found"' error, followed by dell system check.

SCENARIO #2 (m.2 as boot drive, SATA1 as secondary):

-BIOS randomly does not detect SATA1 drive (does not show in System Configuration). 
-Post BIOS, Dell logo with spinner animation will show for more than a minute, and then boot into windows.
-SATA1 drive will almost always show in Windows (even though BIOS does not report it).

SCENARIO #3 (m.2 as boot drive, SATA1 disabled in BIOS):

-Windows boots fast (less than 10-15 seconds)


The SATA1 drive is not always detected/initialized early on in the boot process (BIOS); it is often detected/initialized later on in the process (POST BIOS), but this causes a significant startup delay. 
Disable SATA1 in BIOS.

The problem described above makes the SATA1 drive unusable (given its poor stability) as a primary boot device, and impractical as a secondary drive.
Note: Most XPS users do not have a SATA1 drive (the larger battery takes its place), and/or are using RAID mode (I have not tested this configuration); therefore, this is not likely to be a well known issue...  PLEASE FIX ASAP!!!!
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