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Wierdest malware ever - windows password changed by evil fake phone tech support

Q: Wierdest malware ever - windows password changed by evil fake phone tech support

I am helping a friend with a nasty infection He received evil phone windows changed password support ever - tech Wierdest by malware fake the phone calls from the scam MS support people claiming he had viruses Eventually he gave in and let them have control of his computer He cut them off before paying but not Wierdest malware ever - windows password changed by evil fake phone tech support before they had control I took Wierdest malware ever - windows password changed by evil fake phone tech support a look at his computer later and found no evidence that there was any lingering problem on his computer so I assumed that it was just a Teamviewer type tool that they had him download that gave them access After removing and running a few malware removal scanning tools I pronounced him clean An hour later he called and said his computer spontaneously logged him out and put a password on his user profile the password hint is Your computer is infected call this phone number to unlock I went back to his place and bypassed the very real Windows password lock Scanned again ran TDSSKiller and a few other malware removers again but suspected that he MUST have done something because this was a clean computer Didn't have time to do anything else in the past couple days but went back over yesterday Spent an hour on the phone with the number that the scammer gave us trying to figure out if they had a secret back door into the computer They did not and kept trying to get me to install various teamviewer clones to which I gave them the wrong ID once installed which totally threw them for a loop I never actually did allow them into the computer though since I felt confident that they didnt have some secret back door that didn't require the user to give them access I removed some startup items that were causing the pop-ups but again didn't find any remote access tool One hour later the user again called me saying his computer had been locked out I picked up the computer and took it home with me to reformat ready to admit defeat But I still just have to know what's causing this to recur so here I am DDS log below EDIT Forgot to mention that before the last reinfection when I was at the house for hours I installed Kaspersky IS figuring it was worth upgrading security with the best at least as far as PCworld and PCMag thought -- DDS Ver - - - NTFS AMD Internet Explorer BrowserJavaVersion Run by dfan at on - - Microsoft Windows Home Premium GMT - AV Kaspersky Internet Security Enabled Updated E - D-D E- - E SP Kaspersky Internet Security Enabled Updated ACF C- -DEC - FF - EF B SP Windows Defender Enabled Outdated D DDC A- F- fae- E -DA C ACF FW Kaspersky Internet Security Enabled FA F CD- D -D - E C- ADD FFD Running Processes C Windows system lsm exe C Windows system svchost exe -k DcomLaunch C Windows system nvvsvc exe C Windows system svchost exe -k RPCSS C Windows System svchost exe -k LocalServiceNetworkRestricted C Windows System svchost exe -k LocalSystemNetworkRestricted C Windows system svchost exe -k LocalService C Windows system svchost exe -k netsvcs C Windows system svchost exe -k GPSvcGroup C Windows system svchost exe -k NetworkService C Windows system nvvsvc exe C Windows System spoolsv exe C Windows system svchost exe -k LocalServiceNoNetwork C Windows system taskhost exe C Program Files SUPERAntiSpyware SASCORE EXE C Program Files x Common Files Adobe ARM armsvc exe C Program Files x Common Files Apple Mobile Device Support AppleMobileDeviceService exe C Program Files x Kaspersky Lab Kaspersky Internet Security avp exe C Windows system Dwm exe C Program Files Bonjour mDNSResponder exe C Windows Explorer EXE C Program Files x Common Files Nuance dgnsvc exe C Windows system svchost exe -k LocalServiceAndNoImpersonation c Program Files x Common Files LightScribe LSSrvc exe C Program Files Lytro lytroservice exe C Program Files x Kaspersky Lab Kaspersky Internet Security avpui exe C Windows system svchost exe -k imgsvc C Program Files x TeamViewer Version TeamViewer Service exe C Program Files x Microsoft Office Office MSOSYNC EXE C Program Files HP HP Officejet Pro Bin ScanToPCActivationApp exe C Program Files x Hewlett-Packard HP Odometer hpsysdrv exe C Program Files x Hewlett-Packard HP Remote Solution HP Remote Solution exe C Program Files x hp HP Software Update hpwuschd exe C Program Files x Carbonite Carbonite Backup CarboniteUI exe C Program Files x Common Files Java Java Update jusched exe C Program Files x iTunes iTunesHelper exe C Windows System svchost exe -k secsvcs C Program Files Common Files Microsoft Shared Windows Live WLIDSVC EXE C Windows system taskeng exe C Program Files Common Files Microsoft Shared Windows Live WLIDSvcM exe c Program Files x Hewlett-Packard TouchSmart Media Kernel CLML CLMLSvc exe C Program Files iPod bin iPodService exe C Windows system SearchIndexer exe C Program Files x TeamViewer Version TeamViewer exe C Windows system svchost exe -k NetworkServiceNetworkRestricted C Windows System WUDFHost exe C Program Files x TeamViewer Version tv w exe C Program Files x TeamViewer Version tv x exe C Program Files Windows Media Player wmpnetwk exe C Windows system svchost exe -k SDRSVC C Windows system xcopy exe C Users dfan AppData Local Google Update GoogleUpdate exe C Windows system taskmgr exe C Program Files Carbonite Carbonite Backup carboniteservice exe C Windows system msfeedssync exe C Program Files x Kaspersky Lab Kaspersky Internet Security avp exe C Windows servicing TrustedInstaller exe C Program Files x Mozilla Firefox firefox exe C Windows system wbem wmiprvse exe C Program Files x Internet Explorer IELowutil exe C Windows system SearchProtocolHost exe C Windows system SearchFilterHost exe C Windows system wuauclt exe C Windows System cscript exe Pseudo HJT Report uStart Page hxxp google com uDefault Search URL hxxp www google com ie uSearchAssistant hxxp www google com ie uSearchURL Default hxxp www google com search q s dURLSearchHooks A BC A - F - -AA - D C - lt orphaned gt BHO AVG Safe Search CA F - F E- B -A E- E E C C - BHO Content Blocker Plugin CC -EFA - CBF- A- CF FBBFFF F - C Program Files x Kaspersky Lab Kaspersky Internet Security IEExt ContentBlocker ie content blocker plugin dll BHO Virtual Keyboard Plugin -E C- C- -C DC - C Program Files x Kaspersky Lab Kaspersky Internet Security IEExt VirtualKeyboard ie virtual keyboard plugin dll BHO Java Plug-In SSV Helper BB-D F - C-B EB-D DAF D D - C Program Files x Java jre bin ssv dll BHO Windows Live ID Sign-in Helper D - C - ABF- ECC- C - C Program Files x Common Files Microsoft Shared Windows Live WindowsLiveLogin dll BHO Safe Money Plugin E D D - D - A -AE F- D E D - C Program Files x Kaspersky Lab Kaspersky Internet Security IEExt OnlineBanking online banking bho dll BHO Google Toolbar Helper AA ED - DD- d - -CF F - C Program Files x Google Google Toolbar GoogleToolbar dll BHO Logitech SetPoint AF - - - EC-D C - C Program Files Logitech SetPointP -bit SetPointSmooth dll BHO Office Document Cache Handler B F A - E - -BA - B E FF - C Program Files x Microsoft Office Office URLREDIR DLL BHO Java Plug-In SSV Helper DBC -A - b-BC - C C C A - C Program Files x Java jre bin jp ssv dll BHO URL Advisor Plugin E CF -D - A- F - F A F - C Program Files x Kaspersky Lab Kaspersky Internet Security IEExt UrlAdvisor klwtbbho dll TB Google Toolbar C B - - D - B - A CD F - C Program Files x Google Google Toolbar GoogleToolbar dll TB Microsoft Live Search Toolbar E ED C- CB - d -B E -AB C C - c Program Files x MSN Toolbar msneshellx dll TB Google Toolbar C B - - d - B - A CD F - C Program Files x Google Google Toolbar GoogleToolbar dll uRun OfficeSyncProcess C Program Files x Microsoft Office Office MSOSYNC EXE uRun swg C Program Files x Google GoogleToolbarNotifier GoogleToolbarNotifier exe uRun HP Officejet Pro NET C Program Files HP HP Officejet Pro Bin ScanToPCActivationApp exe -deviceID CN BGB HD KD NW -scfn HP Officejet Pro NET -AutoStart mRun hpsysdrv c program files x hewlett-packard HP odometer hpsysdrv exe mRun HP Remote Solution C Program Files x Hewlett-Packard HP Remote Solution HP Remote Solution exe mRun NortonOnlineBackupReminder C Program Files x Symantec Norton Online Backup Activation NobuActivation exe UNATTENDED mRun BCSSync C Program Files x Microsoft Office Office BCSSync exe DelayServices mRun DNS reminder C Program Files x Nuance NaturallySpeaking Ereg Ereg exe -r C ProgramData Nuance NaturallySpeaking Ereg ini mRun APSDaemon C Program Files x Common Files Apple Apple Application Support APSDaemon exe mRun Adobe ARM C Program Files x Common Files Adobe ARM AdobeARM exe mRun HP Software Update C Program Files x HP HP Software Update HPWuSchd exe mRun Carbonite Backup C Program Files x Carbonite Carbonite Backup CarboniteUI exe mRun SunJavaUpdateSched C Program Files x Common Files Java Java Update jusched exe mRun QuickTime Task C Program Files x QuickTime QTTask exe -atboottime mRun iTunesHelper C Program Files x iTunes iTunesHelper exe uPolicies-Explorer NoDriveTypeAutoRun dword uPolicies-Explorer NoDrives dword mPolicies-Explorer NoDriveTypeAutoRun dword mPolicies-Explorer NoDrives dword mPolicies-System ConsentPromptBehaviorAdmin dword mPolicies-System ConsentPromptBehaviorUser dword mPolicies-System EnableUIADesktopToggle dword mPolicies-System PromptOnSecureDesktop dword IE Add to Anti-Banner - C Program Files x Kaspersky Lab Kaspersky Internet Security ie banner deny htm IE Add to Google Photos Screensa amp ver - C Windows System GPhotos scr IE E amp xport to Microsoft Excel - C PROGRA MICROS Office EXCEL EXE IE Se amp nd to OneNote - C PROGRA MICROS Office ONBttnIE dll IE C CC -D - D- - E F - BA - - CE -B F -B C A F E - C Program Files x Kaspersky Lab Kaspersky Internet Security IEExt VirtualKeyboard ie virtual keyboard plugin dll IE C - CB - a-A C -D FCDDC D - F B - A - F - DB-E F AEC - C Program Files x Windows Live Writer WriterBrowserExtension dll IE CC EBD-C - aa-B E - B F - C Program Files x Hewlett-Packard SmartPrint smartprintsetup exe IE A- - f c- - EE C C - E -E D - - C-F F E C - C Program Files x Microsoft Office Office ONBttnIE dll IE FE F- FC - A - -EDE DB C CA - FFFDC -B - AE -AB - D B - C Program Files x Microsoft Office Office ONBttnIELinkedNotes dll IE CCF D -D - F-A A -D F F - CCF D -D - F-A A -D F F - C Program Files x Kaspersky Lab Kaspersky Internet Security IEExt UrlAdvisor klwtbbho dll DPF AB C - - D A-B D - BBCEB - hxxps remote abtassoc com CSCOL csvrloader cab DPF AD C - E- D -B E - F D - hxxp java sun com update jinstall- -windows-i cab DPF CAFEEFAC- - - -ABCDEFFEDCBA - hxxp java sun com update jinstall- -windows-i cab DPF CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA - hxxp java sun com update jinstall- -windows-i cab DPF E E F- F- FB - -AC BF A - hxxp platformdl adobe com NOS getPlusPlus gp cab DPF F D - C - C -AC E-D B A F - hxxps wormhole brandeis edu dana-cached sc JuniperSetupClient cab TCP NameServer TCP Interfaces AEEA-B CE- A - C-AEE E FBA B DHCPNameServer Filter text xml - E - - D -A - B D E - C Program Files x Common Files Microsoft Shared OFFICE MSOXMLMF DLL Handler linkscanner - F C- F - D -A D -FBDDE F D - Handler viprotocol - B C-F E- EF -AB - C C A - C Program Files x Common Files AVG Secure Search ViProtocolInstaller ViProtocol dll Handler wlpg - E EF CD-A A- A B- E F- F B E - C Program Files x Windows Live Photo Gallery AlbumDownloadProtocolHandler dll SSODL WebCheck - lt orphaned gt x -BHO AVG Safe Search CA F - F E- B -A E- E E C C - x -BHO Content Blocker Plugin CC -EFA - CBF- A- CF FBBFFF F - C Program Files x Kaspersky Lab Kaspersky Internet Security x IEExt ContentBlocker ie content blocker plugin dll x -BHO Virtual Keyboard Plugin -E C- C- -C DC - C Program Files x Kaspersky Lab Kaspersky Internet Security x IEExt VirtualKeyboard ie virtual keyboard plugin dll x -BHO Java Plug-In SSV Helper BB-D F - C-B EB-D DAF D D - C Program Files Java jre bin ssv dll x -BHO Windows Live ID Sign-in Helper D - C - ABF- ECC- C - C Program Files Common Files Microsoft Shared Windows Live WindowsLiveLogin dll x -BHO Safe Money Plugin E D D - D - A -AE F- D E D - C Program Files x Kaspersky Lab Kaspersky Internet Security x IEExt OnlineBanking online banking bho dll x -BHO Google Toolbar Helper AA ED - DD- d - -CF F - C Program Files x Google Google Toolbar GoogleToolbar dll x -BHO Logitech SetPoint AF - - - EC-D C - C Program Files Logitech SetPointP SetPointSmooth dll x -BHO Office Document Cache Handler B F A - E - -BA - B E FF - C Program Files Microsoft Office Office URLREDIR DLL x -BHO Java Plug-In SSV Helper DBC -A - b-BC - C C C A - C Program Files Java jre bin jp ssv dll x -BHO URL Advisor Plugin E CF -D - A- F - F A F - C Program Files x Kaspersky Lab Kaspersky Internet Security x IEExt UrlAdvisor klwtbbho dll x -TB Google Toolbar C B - - d - B - A CD F - C Program Files x Google Google Toolbar GoogleToolbar dll x -Run LogMeIn GUI C Program Files x LogMeIn x LogMeInSystray exe x -Run Logitech Download Assistant C Windows System rundll exe C Windows System LogiLDA dll LogiFetch x -IE C CC -D - D- - E F - BA - - CE -B F -B C A F E - C Program Files x Kaspersky Lab Kaspersky Internet Security x IEExt VirtualKeyboard ie virtual keyboard plugin dll x -IE A- - f c- - EE C C - E -E D - - C-F F E C - C Program Files Microsoft Office Office ONBttnIE dll x -IE FE F- FC - A - -EDE DB C CA - FFFDC -B - AE -AB - D B - C Program Files Microsoft Office Office ONBttnIELinkedNotes dll x -IE CCF D -D - F-A A -D F F - CCF D -D - F-A A -D F F - C Program Files x Kaspersky Lab Kaspersky Internet Security x IEExt UrlAdvisor klwtbbho dll x -Filter text xml - E - - D -A - B D E - C Program Files Common Files Microsoft Shared OFFICE MSOXMLMF DLL x -Handler linkscanner - F C- F - D -A D -FBDDE F D - x -Handler viprotocol - B C-F E- EF -AB - C C A - lt orphaned gt x -Handler wlpg - E EF CD-A A- A B- E F- F B E - lt orphaned gt x -Notify LBTWlgn - c program files common files logishrd bluetooth LBTWlgn dll x -SSODL WebCheck - lt orphaned gt FIREFOX FF - ProfilePath - C Users dfan AppData Roaming Mozilla Firefox Profiles wlik jey default FF - prefs js browser search defaulturl - hxxp search conduit com ResultsExt aspx ctid CT amp SearchSource amp q searchTerms FF - prefs js browser search selectedEngine - Inbox Search FF - prefs js browser startup homepage - hxxps blu mail live com FF - prefs js keyword URL - hxxp search tb ask com search GGmain jhtml st kwd amp ptb F - BA - D -AB C-C B A D amp n fd amp ind amp p XN xdm YYA us amp si CLyvnJax bkCFY Y Aod-kEASQ amp searchfor FF - prefs js network proxy type - FF - plugin C PROGRA MICROS Office NPAUTHZ DLL FF - plugin C PROGRA MICROS Office NPSPWRAP DLL FF - plugin C Program Files x Adobe Reader Reader AIR nppdf dll FF - plugin C Program Files x Common Files AVG Secure Search SiteSafetyInstaller npsitesafety dll FF - plugin C Program Files x Google Picasa npPicasa dll FF - plugin C Program Files x Google Update npGoogleUpdate dll FF - plugin C Program Files x Java jre bin dtplugin npdeployJava dll FF - plugin C Program Files x Java jre bin plugin npjp dll FF - plugin c Program Files x Microsoft Silverlight npctrlui dll FF - plugin C Program Files x Windows Live Photo Gallery NPWLPG dll FF - plugin C Users dfan AppData Local Citrix Plugins npappdetector dll FF - plugin C Users dfan AppData Local Google Update npGoogleUpdate dll FF - plugin C Users dfan AppData Local HuluDesktop instances nphdplg dll FF - plugin C Users dfan AppData Roaming Mozilla Firefox Profiles wlik jey default extensions A - BD - e -AE -BA C AFD E plugins npGarmin dll FF - plugin C Windows SysWOW Adobe Director np dsw dll FF - plugin C Windows SysWOW Macromed Flash NPSWF dll ---- FIREFOX POLICIES ---- FF - user js yahoo homepage dontask - true SERVICES DRIVERS R avgtp avgtp C Windows System drivers avgtpx sys - - R KLIM Kaspersky Anti-Virus NDIS Filter C Windows System drivers klim sys - - R klpd klpd C Windows System drivers klpd sys - - R kltdi kltdi C Windows System drivers kltdi sys - - R kneps kneps C Windows System drivers kneps sys - - R SASDIFSV SASDIFSV C Program Files SUPERAntiSpyware sasdifsv sys - - R SASKUTIL SASKUTIL C Program Files SUPERAntiSpyware saskutil sys - - R SASCORE SAS Core Service C Program Files SUPERAntiSpyware SASCore exe - - R AVP Kaspersky Anti-Virus Service C Program Files x Kaspersky Lab Kaspersky Internet Security avp exe - - R DragonSvc Dragon Service C Program Files x Common Files Nuance dgnsvc exe - - R LMIRfsDriver LogMeIn Remote File System Driver C Windows System drivers LMIRfsDriver sys - - R LytroService Lytro Desktop Application Service C Program Files Lytro LytroService exe - - R TeamViewer TeamViewer C Program Files x TeamViewer Version TeamViewer Service exe - - R klkbdflt Kaspersky Lab KLKBDFLT C Windows System drivers klkbdflt sys - - R klmouflt Kaspersky Lab KLMOUFLT C Windows System drivers klmouflt sys - - R LEqdUsb Logitech SetPoint Unifying KMDF USB Filter C Windows System drivers LEqdUsb sys - - R LHidEqd Logitech SetPoint Unifying KMDF HID Filter C Windows System drivers LHidEqd sys - - S BringMeSports cService BringMeSportsService C PROGRA BRINGM bar bin cbarsvc exe -- gt C PROGRA BRINGM bar bin cbarsvc exe S clr optimization v Microsoft NET Framework NGEN v X C Windows Microsoft NET Framework v mscorsvw exe - - S clr optimization v Microsoft NET Framework NGEN v X C Windows Microsoft NET Framework v mscorsvw exe - - S LMIGuardianSvc LMIGuardianSvc C Program Files x LogMeIn x LMIGuardianSvc exe -- gt C Program Files x LogMeIn x LMIGuardianSvc exe S IEEtwCollectorService Internet Explorer ETW Collector Service C Windows System ieetwcollector exe - - S RdpVideoMiniport Remote Desktop Video Miniport Driver C Windows System drivers rdpvideominiport sys - - S TsUsbFlt TsUsbFlt C Windows System drivers TsUsbFlt sys - - S USBAAPL Apple Mobile USB Driver C Windows System drivers usbaapl sys - - S WatAdminSvc Windows Activation Technologies Service C Windows System Wat WatAdminSvc exe - - S klflt klflt C Windows System drivers klflt sys - - S vToolbarUpdater vToolbarUpdater C Program Files x Common Files AVG Secure Search vToolbarUpdater ToolbarUpdater exe - - File Associations FileExt txt textfile C Program Files x Windows NT Accessories WORDPAD EXE UserChoice Created Last - - ----a-w- C ProgramData Microsoft Windows Defender Definition Updates C A - - - - AD D F offreg dll - - ----a-w- C Windows System klfphc dll - - -------- d-----w- C Windows ELAMBKUP - - -------- d-----w- C ProgramData Kaspersky Lab - - -------- d-----w- C Program Files x Kaspersky Lab - - ----a-w- C Windows System drivers klflt sys - - -------- d-sh--w- C RECYCLE BIN - - -------- d-----w- C ProgramData Sophos - - ----a-r- C Users dfan AppData Roaming Microsoft Installer B E -D - EA- - A D C SVRTgui exe EDD E F A E BACF C D F exe - - ----a-r- C Users dfan AppData Roaming Microsoft Installer B E -D - EA- - A D C SVRTgui exe EDD E F A E BACF C D F exe - - ----a-r- C Users dfan AppData Roaming Microsoft Installer B E -D - EA- - A D C ARPPRODUCTICON exe - - -------- d-----w- C Program Files x Sophos - - -------- d-----w- C Users dfan Pavark - - -------- d-----w- C Users dfan AppData Local Alpemix - - -------- d-----w- C Windows pss - - -------- d-----w- C Program Files x EaseUS - - ----a-w- C Windows sed exe - - ----a-w- C Windows PEV exe - - ----a-w- C Windows MBR exe - - -------- d-----w- C Program Files iPod - - -------- d-----w- C ProgramData BE C -E - e -A - C EBF - - -------- d-----w- C Program Files iTunes - - -------- d-----w- C Program Files x iTunes - - -------- d-----w- C Users dfan AppData Local F B -EAAB- DD-A - F A - - ----a-w- C Windows System drivers kl sys - - ----a-w- C Windows System drivers klim sys - - ----a-w- C Windows System drivers klmouflt sys - - ----a-w- C Windows System drivers klkbdflt sys - - ----a-w- C Windows System drivers kneps sys - - -------- d-----w- C Users dfan AppData Local CFB B-A A- FCC-BAC - DA E - - ----a-w- C Windows System win k sys - - ----a-w- C Windows System wwansvc dll - - ----a-w- C Windows System wer dll - - ----a-w- C Windows SysWow wer dll - - ----a-w- C Program Files Internet Explorer Plugins npqtplugin dll - - ----a-w- C Program Files Internet Explorer Plugins npqtplugin dll - - ----a-w- C Program Files Internet Explorer Plugins npqtplugin dll - - ----a-w- C Program Files Internet Explorer Plugins npqtplugin dll - - ----a-w- C Program Files Internet Explorer Plugins npqtplugin dll - - ----a-w- C Windows SysWow GPhotos scr Find M - - ----a-w- C Windows SysWow FlashPlayerCPLApp cpl - - ----a-w- C Windows SysWow FlashPlayerApp exe - - ----a-w- C Windows System mshtml tlb - - ----a-w- C Windows System ieetwcollectorres dll - - ----a-w- C Windows System iesetup dll - - ----a-w- C Windows System ieetwproxystub dll - - ----a-w- C Windows System ieUnatt exe - - ----a-w- C Windows System ieetwcollector exe - - ----a-w- C Windows System jscript diag dll - - ----a-w- C Windows System MsSpellCheckingFacility exe - - ----a-w- C Windows SysWow mshtml tlb - - ----a-w- C Windows System jscript dll - - ----a-w- C Windows SysWow iesetup dll - - ----a-w- C Windows SysWow ieetwproxystub dll - - ----a-w- C Windows SysWow ieUnatt exe - - ----a-w- C Windows SysWow jscript diag dll - - ----a-w- C Windows System inetcpl cpl - - ----a-w- C Windows SysWow jscript dll - - ----a-w- C Windows System wininet dll - - ----a-w- C Windows SysWow inetcpl cpl - - ----a-w- C Windows SysWow wininet dll - - ----a-w- C Windows System WindowsAccessBridge- dll - - ----a-w- C Windows SysWow WindowsAccessBridge- dll - - ----a-w- C Windows System WindowsCodecs dll - - ----a-w- C Windows System qedit dll - - ----a-w- C Windows SysWow WindowsCodecs dll - - ----a-w- C Windows SysWow qedit dll - - ----a-w- C Windows System LMIinit dll - - ----a-w- C Windows System LMIport dll - - ----a-w- C Windows System LMIRfsClientNP dll - - ------w- C Windows System MpSigStub exe - - ----a-w- C Windows SysWow QuickTimeVR qtx - - ----a-w- C Windows SysWow QuickTime qts - - ----a-w- C SecurityScanner dll FINISH

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A: Wierdest malware ever - windows password changed by evil fake phone tech support

Well, I ran out of patience  I left the computer offline for 24 hours and the infection did not return.  I then connected it for another 24 and by the time I checked in, it had been locked down again.  So it'll be a mystery I'm afraid.

http://www.bleepingcomputer.com/forums/t/530095/wierdest-malware-ever-windows-password-changed-by-evil-fake-phone-tech-support/
Relevancy 108.36%

In my E-Mail this morning:
Microsoft: Beware this fake Windows BSOD from tech support scammers' malware | ZDNet

A:Beware this fake Windows BSOD from tech support scammers' malware

Microsoft has sounded the alarm over a fake installer for its Security Essentials, which attempts to trick victims into contacting bogus help centers.

Tech-support scammers have stepped up their technical game, prompting a "severe" warning from Microsoft over new Windows malware that mimics Microsoft's free Security Essentials antivirus, and then displays a fake blue screen of death, or BSoD, with an error message and a suggestion to call a 1800 number that is not a Microsoft support center.








"Real error messages from Microsoft do not include support contact details," Microsoft said on its Malware Protection Center blog, warning of the new threat. It also never asks for payment for delivering tech support.



Microsoft: Beware this fake Windows BSOD from tech support scammers' malware | ZDNet

http://www.tenforums.com/antivirus-firewalls-system-security/67838-beware-fake-windows-bsod-tech-support-scammers-malware.html
Relevancy 92.88%

http windowsupporthelp com Tech 10 Number Support >1-800-723-4210< Phone Windows window- -support Dial - - - Microsoft Windows Technical Support Phone Number Microsoft Windows nbsp Customer Service Phone Number Microsoft Windows Technical Support Phone Number Toll Free Call Work will be done by remotely Third Party Technical Support USA Toll Free - - - Microsoft Windows nbsp Customer Service Phone Number Microsoft Windows Help Desk Number - - - Microsoft Windows Customer Support Phone Number Microsoft Windows Helpline Number - - - Microsoft Windows 10 Tech Support Phone Number >1-800-723-4210< Windows Tech Support Phone Number Windows 10 Tech Support Phone Number >1-800-723-4210< Microsoft Windows Tech Support Phone Number - - - Microsoft Windows Technical Support Number - - - Microsoft Windows Help Desk Phone Number - - - DISCLAIMER - WE are an independent organization working as online third party technical support company for business and personal computer software printers and email support We are not in partnership with any brand or any trademark term mentioned in the blog We solely provide technical support to users of the brands mentioned in the blog We do not claim to be a part of any of the organization brand names mentioned on the blog Microsoft Windows Microsoft Windows vista Microsoft Windows Password Recovery Microsoft Windows Microsoft Windows Technical Support Phone Number Microsoft Windows Password Recovery Technical Support Phone Number Microsoft Windows Technical Support Phone Number - - - Microsoft Windows Tech Support Phone Number Microsoft Windows Password Recovery Tech Support Phone Number Microsoft Windows Tech Support Phone Number - - - Microsoft Windows Customer Service Phone Number Microsoft Windows Password Recovery Customer Service Phone Number Microsoft Windows Customer Service Phone Number - - - Microsoft Windows Customer Support Phone Number Microsoft Windows Password Recovery Customer Support Phone Number Microsoft Windows Customer Support Phone Number - - - Microsoft Windows Customer Care Phone Number Microsoft Windows Password Recovery Customer Care Phone Number Microsoft Windows Customer Care Phone Number - - - Phone Number for Microsoft Windows Technical Support Number Phone Number for Microsoft Windows Password Recovery Technical Support Number Phone Number for Microsoft Windows Technical Support Number - - - Phone Number for Microsoft Windows Tech Support Number Phone Number for Microsoft Windows Password Recovery Tech Support Number Phone Number for Microsoft Windows Tech Support Number - - - Phone Number for Microsoft Windows Customer Service Number Phone Number for Microsoft Windows Password Recovery Customer Service Number Phone Number for Microsoft Windows Customer Service Number - - - Phone Number for Microsoft Windows Customer Support Number Phone Number for Microsoft Windows Password Recovery Customer Support Number Phone Number for Microsoft Windows Customer Support Number - - - Phone Number for Microsoft Windows Customer Care Number Phone Number for Microsoft Windows Password Recovery Customer Care Number Phone Number for Microsoft Windows Customer Care Number - - - Phone Number for Microsoft Windows Helpline Number Phone Number for Microsoft Windows Password Recovery Helpline Number Phone Number for Microsoft Windows Helpline Number - - - Phone Number for Microsoft Windows Help desk Number Phone Number for Microsoft Windows Password Recovery Help desk Number Phone Number for Microsoft Windows Help desk Number - - -

http://www.computerhope.com/forum/index.php/topic,158203.0.html
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Received fraudulent phone call from 18883113841 claiming to be a dell tech support who later started verbally abusing and cursing. Seems like info has been stolen from Dell. Dell is not taking responsibility and leaving it's customer vulnerable that undermines the trust on the entire Dell company. Who would like to buy from Dell knowing that privacy will be compromised? On behalf of all affected customers, I request Dell to provide the affected customer necessary safeguards to help rebuild the customers trust on Dell by acknowledging their sufferings. Thank you very much.

http://en.community.dell.com/support-forums/laptop/f/3518/t/19988903
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Microsoft Warns Of Tech Support Phone Scam
I know this has been circulating for a while but my mother received a phone call while i was there .
I took the phone away from her and talked with the man to find out what was going on .

He would not take no for an answer
even when i told him that there was no computer at this address he insisted on retelling me he was from microsoft tech support and that the ip had been flashing red at their end and that it was a virus problem .
Even after i had repeated that there was no computer to get infected he said when i read my emails all lights were flashing at their end

Now if this post stops one pc user from falling for this scam then i will be happy
 

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I don't know how many people have had an issue with Scam Phone Tech Support the phone call from tech support and they want access to your computer and then they essentially lock it and you need a password to get access again and the only way to get the password is to pay them A friend called tonight Tech Support Phone Scam and she was taken in by the scam Her immediate concern was to get her pictures and other personal documents off of the computer I have no idea what these people do or if it is just a matter of getting the password and once input everything is okay Anyway I took her drive out and connected it to my computer and copied off all of her personal data to a flash drive I ran Malwarebytes and selected only drive E which is her drive but the only problems it showed were on Drive C I have no idea how it detected issues on Drive C as I had unselected Drive C and only selected Drive E for a scan So the first question is is there a way around the password and to be able to remove it without reinstalling the OS or recovering from a set of recovery Tech Support Phone Scam disks Second is there a way to access the control panel on her drive with it still being connected to my computer to make a recovery disk for her drive as like most people she didn't bother making a recovery disk set so if it has to be reformatted and the OS reinstalled she has no disks It has a partition on the drive which I assume may the recovery information but the only visible folders are system volume information and recycle bin and I do have the appropriate boxes checked so I can see hidden files and operating system files The computer is an ASUS Where is the start menu stored on her computer so I can find the actual shortcut for creating the recovery disk to see what it runs and try to run it that way to make a recovery disk in case it is the only way to recover her computer I have found more than one start menu folder but they all have the arrow inside which I assume means it is actually in a different folder elsewhere on the drive but have been unable to find a start menu that I can open as they all say access denied Thank you

A:Tech Support Phone Scam

you are not going to find a way to make the recovery's on a non working computer. the best fix is a reinstall,its likely that here recovery partition is still good ,you just need to save what you can, and run the recovery, check ASUS site for info on what key to hit on bootup to activate the recovery .
It sure is a small world when we are so gullible to think that Microsoft or someone that cares , is going to call us/little old me, and tell me my computer is sick and offer to fix it ,good luck

like the calls telling me they can offer me better interest rates on my credit cards ,and I don't even have a credit card

http://www.eightforums.com/system-security/53317-tech-support-phone-scam.html
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I don't know how many people have had an issue with the phone call from tech support and they Tech Phone Scam Support want access to your computer and then they essentially lock it and you need a password to get access again and the only way to get the password is to pay them A friend called tonight and she was taken Tech Support Phone Scam in by the scam Her immediate concern was to get her pictures and other personal documents off of the computer I have no idea what these people Tech Support Phone Scam do or if it is just a matter of getting the password and once input everything is okay Anyway I took her drive out and connected it to my computer and copied off all of her personal data to a flash drive I ran Malwarebytes and selected only drive E which is her drive but the only problems it showed were on Drive C I have no idea how it detected issues on Drive C as I had unselected Drive C and only selected Drive E for a scan So the first question is is there a way around the password and Tech Support Phone Scam to be able to remove it without reinstalling the OS or recovering from a set of recovery disks Second is there a way to access the control panel on her drive with it still being connected to my computer to make a recovery disk for her drive as like most people she didn't bother making a recovery disk set so if it has to be reformatted and the OS reinstalled she has no disks It has a partition on the drive which I assume may the recovery information but the only visible folders are system volume information and recycle bin and I do have the appropriate boxes checked so I can see hidden files and operating system files The computer is an ASUS Where is the start menu stored on her computer so I can find the actual shortcut for creating the recovery disk to see what it runs and try to run it that way to make a recovery disk in case it is the only way to recover her computer I have found more than one start menu folder but they all have the arrow inside which I assume means it is actually in a different folder elsewhere on the drive but have been unable to find a start menu that I can open as they all say access denied Thank you This was also posted here http www bleepingcomputer com forums t tech-support-phone-scam

A:Tech Support Phone Scam

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/547265 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.Please do this even if you have previously posted logs for us.If you were unable to produce the logs originally please try once more.If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available. Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.
Thank you for your patience, and again sorry for the delay.
***************************************************
We need to see some information about what is happening in your machine. Please perform the following scan again: Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.DDS.com Download LinkDouble click on the DDS icon, allow it to run. A small box will open, with an explanation about the tool. No input is needed, the scan is running. Notepad will open with the results. Follow the instructions that pop up for posting the results. Close the program window, and delete the program from your desktop.Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control can be found HERE.As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

http://www.bleepingcomputer.com/forums/t/547265/tech-support-phone-scam/
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I don't know how many people have had an issue with the Phone Tech Scam Support phone call from Tech Support Phone Scam tech support and they want access to your computer and Tech Support Phone Scam then they essentially lock it and you need a password to get access again and the only way to get the password is to pay them A friend called tonight and she was taken in by the scam Her immediate concern was to get her pictures and other personal documents off of the computer I have no idea what these people do or if it is just a matter of getting the password and once input everything is okay Anyway I took her drive out and connected it to my computer and copied off all of her personal data to a flash drive I ran Malwarebytes and selected only drive E which is her drive but the only problems it showed were on Drive C I have no idea how it detected issues on Drive C as I had unselected Drive C and only selected Drive E for a scan So the first question is is there a way around the password and to be able to remove it without reinstalling the OS or recovering from a set of recovery disks Second is there a way to access the control panel on her drive with it still being connected to my computer to make a recovery disk for her drive as like most people she didn't bother making a recovery disk set so if it has to be reformatted and the OS reinstalled she has no disks It has a partition on the drive which I assume may the recovery information but the only visible folders are system volume information and recycle bin and I do have the appropriate boxes checked so I can see hidden files and operating system files The computer is an ASUS Where is the start menu stored on her computer so I can find the actual shortcut for creating the recovery disk to see what it runs and try to run it that way to make a recovery disk in case it is the only way to recover her computer I have found more than one start menu folder but they all have the arrow inside which I assume means it is actually in a different folder elsewhere on the drive but have been unable to find a start menu that I can open as they all say access denied Thank you

A:Tech Support Phone Scam

You'll probably need to look for your self because getting around passwords is frowned around here, I think I can guide you to a safer place to look, rather than searching questionable places on the net and ending up worse off than you are, but the rest is up to you
http://www.ultimatebootcd.com/

http://www.bleepingcomputer.com/forums/t/547185/tech-support-phone-scam/
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Almost every single customer of mine has had a few of these calls, some even while I was with them. I was wondering, has anyone created a printable paper that one could give to a person to warn them about these scams? Or should I create one of my own?
 
 

A:Infographic/handout for tech support phone scams?

Thank you for asking rsakuma -
 
We host some topics like : beware of Phone Scamming.

Cybercriminals don't just send fraudulent email messages and set up fake websites. They might also call you on the telephone and claim to be from Microsoft. They might offer to help solve your computer problems or sell you a software license...Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes...Do not trust unsolicited calls. Do not provide any personal information.

 
Avoid tech support phone scams: What you need to know
Don’t fall for phony phone tech support
Avoid scams that use the Microsoft name fraudulently
 
I hope that some of these are on the topic that you have requested .........
 
Regards -

http://www.bleepingcomputer.com/forums/t/546310/infographichandout-for-tech-support-phone-scams/
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A:1 888 811 4532 Twitter Tech Support Phone Number

Reported to FE.

http://www.pcadvisor.co.uk/forum/helproom-1/1-888-811-4532-twitter-tech-support-phone-number-4597962/
Relevancy 83.42%

So I stumbled upon these guys http www digitaltoast co uk supportonclick-systemrecure-scam They seemed to be fishy right away but they kept calling and calling so I eventually let them use this seemingly legitimate logmein program thingy The guys claimed to be MS employees and they said Windows Live had detected some stuff on my computer They had some trouble because my fake A support stumbling some upon problem after tech scammers computer s regional configuration is set to Spanish and everything is in that language He tried to change it to US English then A problem after stumbling upon some fake tech support scammers UK English then Afghanistanian Indian by then he tried to open IE and I manually shut off my modem so they didn t get do anything I called MS and checked online Their phone number is supposed to be a Michigan one but A problem after stumbling upon some fake tech support scammers I m guessing they re doing some kinda wiring Anyway I ran a few scans and cleaned my computer but I wanna see if anything else is missing so here s my log Logfile of Trend Micro HijackThis v BETA Scan saved at PM on Platform A problem after stumbling upon some fake tech support scammers Windows Vista SP WinNT MSIE Internet Explorer v Boot mode Normal Running processes C Windows System smss exe C Windows system csrss exe C Windows system wininit exe C Windows system csrss exe C Windows system services exe C Windows system lsass exe C Windows system lsm exe C Windows system winlogon exe C Windows system svchost exe C Windows Microsoft Net Framework v WPF PresentationFontCache exe C Windows system svchost exe C Windows System svchost exe C Windows System svchost exe C Windows system svchost exe C Windows system svchost exe C Windows system SLsvc exe C Windows system svchost exe C Windows system svchost exe C Windows System spoolsv exe C Windows system svchost exe C Windows system Dwm exe C Windows system taskeng exe C Windows system taskeng exe C Windows Explorer EXE C Program Files Google Update GoogleCrashHandler exe C Windows system svchost exe C Program Files Common Files Microsoft Shared VS DEBUG mdm exe C Windows System svchost exe C Windows System svchost exe C Windows system svchost exe C Program Files Microsoft Search Enhancement Pack SeaPort SeaPort exe C Windows system svchost exe C Windows System svchost exe C Windows system SearchIndexer exe C Windows system svchost exe C Windows explorer exe C PROGRA MOZILLA ORG SEAMON SEAMON EXE C Windows system wbem unsecapp exe C Windows system wbem wmiprvse exe C Windows system conime exe C Windows system taskmgr exe C Program Files Mozilla Firefox firefox exe C Program Files Sengoku Rance English System exe C Program Files Windows Live Messenger msnmsgr exe C Program Files Windows Live Contacts wlcomm exe C Windows system msiexec exe C Windows system vssvc exe C Windows System svchost exe C Windows system taskeng exe C Program Files TrendMicro HiJackThis HiJackThis exe C Windows system SearchProtocolHost exe C Windows system SearchFilterHost exe C Windows system wbem wmiprvse exe R - HKCU Software Microsoft Internet Explorer Main Default Page URL http www toshibadirect com dpdlastart R - HKCU Software Microsoft Internet Explorer Main Search Page http go microsoft com fwlink LinkId R - HKCU Software Microsoft Internet Explorer Main Start Page http search conduit com SearchSource amp ctid CT R - HKLM Software Microsoft Internet Explorer Main Default Page URL http www toshibadirect com dpdlastart R - HKLM Software Microsoft Internet Explorer Main Default Search URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Search Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Start Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Search SearchAssistant R - HKLM Software Microsoft Internet Explorer Search CustomizeSearch R - HKCU Software Microsoft Internet Explorer Toolbar LinksFold... Read more

A:A problem after stumbling upon some fake tech support scammers

Would it be better to copy a log while I'm doing safe mode?
 

https://forums.techguy.org/threads/a-problem-after-stumbling-upon-some-fake-tech-support-scammers.908084/
Relevancy 83.42%

Interested in finding out how fake telephone tech support scams work Well grab a cup or glass of your favorite beverage and prepare to be educated entertained and horrified Chances are that you or someone you know has gotten a call from someone claiming to be from quot Windows technical support quot phoning up to tell you that you quot computer has a virus quot and offering to remove it for you - for a fee See also What s the best and worst browser for Windows Now I don t know about work how Here's tech support scams fake telephone you but I ve never had the time or patience to play along so I ve Here's how fake telephone tech support scams work always been curious to find out how the conversation pans out Well if you re interested in finding out what happens grab a cup or glass of your favorite beverage fire up YouTube and prepare to be educated entertained and horrified Troy Hunt security expert Microsoft Regional Director and MVP and the brains behind the Have I been pwned data breach service takes the time to show us exactly what happens Full Article Here s how fake telephone tech support scams work ZDNet nbsp

A:Here's how fake telephone tech support scams work

Great article and I hate how these people do this kind of thing to innocent civilians by taking advantages of their knowledge. But the main question is how are they able to get the victim phone number? I been received numerous of phone called from these kind of people and the first thing they said is this: " Hi my name is blah blah blah, and we're from Microsoft Technical Department. Our server have received several reports from your computer and based on your reports it show signs your computer been infected with a virus." But good thing is I able to keep them on the phone for 30 minutes and at the end the scammer curse me with profanity words and I replied this: " Thank you for compliment, and you know? I able to keep you on the phone for 30 minutes so you can't scam other 30 innocent people."
 

https://malwaretips.com/threads/heres-how-fake-telephone-tech-support-scams-work.61265/
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http://www.bleepingcomputer.com/forums/t/626154/call-1800-723-4210-avg-anti-virus-tech-support-phone-number/
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How do I password protect my file folders with important files on windows 8.

A:Password Protection Tech Support

if you setup different users AS users and NOT as administrator on the PC and do not give out your password

This has worked on windows 8 for a different user
XOSLAB.COM

just dont forget the password - Make sure you have a backup of all your data ,

http://www.techsupportforum.com/forums/f320/password-protection-tech-support-688423.html
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I was given one but I want to change it to something I can remembert
 

A:How do I change my password on tech support guy

Click on your username near the top-right of the screen, and then choose Password. From there, enter your old password and then enter the new one.
 

https://forums.techguy.org/threads/how-do-i-change-my-password-on-tech-support-guy.1155156/
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I read through takes popup fake Chrome phone over support the list of malwares and didn't see this exact one In Chrome it pops up a new popup fake phone support takes over Chrome tab and freezes the browser two windows and multiple tabs completely unusable but in Firefox it opened a new window that was easily closed It appears that if I don't use Chrome it doesn't run but I am not sure I am not seeing computer slowdowns or any other issues There are no recent software installs no odd programs etc The page that comes up says it's Adwareblocker com It has a background that's grey and with a sort of DOS popup fake phone support takes over Chrome looking text and a large sidebar with a scroll bar The text says various things and includes a phone number It plays a repeating voice message that the computer may be infected and to call that number I didn't write that down but it's a long number out of country something like - -xxxx which I think is another country I am somewhat experienced and have run AdwCleaner Malwarebytes and Win Security Essentials and no cure AdwCleaner log shows 'yourtango com' which I know nothing about Malwarebytes quarantined 'hijack host'

A:popup fake phone support takes over Chrome

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===If Firefox and or Internet Explorer are running well I suggest you remove Chrome.Clear your Chrome cache and cookieshttps://support.google.com/chromebook/answer/183083?hl=en---Remove Chrome using the the instructions on this page.https://support.google.com/chrome/answer/95319?hl=enBefore you do Export your BookmarksChrome will export your bookmarks as a HTML file, which you can then import into another browser.If you want to save your passwords as well see here: http://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/Re-install Chrome and the Bookmarks.If you want to save all your settings refer to this page.Follow the instructions before removing Chrome.http://juan2geek.com/how-to-backup-and-restore-entire-google-chrome-setting/<<<>>>Download the version of this tool for your operating system.Farbar Recovery Scan Tool (64 bit)Farbar Recovery Scan Tool (32 bit)and save it to a folder on your computer's Desktop.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.===Wait for further instructions.

http://www.bleepingcomputer.com/forums/t/586280/popup-fake-phone-support-takes-over-chrome/
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Hello Everyone I have came across something that has been getting on my nerves the past month I work at a small IT store and we have been getting a lot of calls about this pop-up What it does is it pops up a block saying computer is infected and you have to call this random number to Microsoft Number Phone Fake Pop-up Certified Support get it fixed The number is never the same I have found there are a lot of junk programs that are installed For example Optimzer Pro Cross Browse PC Tuner to name a few I have also noticed that most of the computers DNS servers get set static Current computer i am Fake Certified Microsoft Support Phone Number Pop-up working on is set to and I have done some research Fake Certified Microsoft Support Phone Number Pop-up and find that every DNS i see goes to Israel I have been removing the infection by running multiple tools Malwarebytes Hitman Pro Adwcleaner Superantispyware Fake Certified Microsoft Support Phone Number Pop-up and resetting all the Browsers but it has been coming back on occasion I also have been uninstalling the LAN and reinstalling with a newer driver because seeing a DNS get set static by a bug is something i have never seen before Wondering if you guys have any suggestions It has happened on windows and windows computers Thanks

A:Fake Certified Microsoft Support Phone Number Pop-up

Similar ransomware has been around a while. Maybe there is new onslaught of it at the moment.

http://www.sevenforums.com/system-security/372428-fake-certified-microsoft-support-phone-number-pop-up.html
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Hi there Hope someone can help with this situation tech on chat from support Malware hp activex I got malware from the hp tech support chat when I clicked allow activex It hijacked my desktop my avg and disabled all my services I was able to use Malwarebytes to get rid of most of Malware from activex on hp tech support chat it but I am still having some issues When I use Google or Bing my results come up right but when I click on a link it is redirected Also for some reason my AVG won t let me open my Family Tree Maker as it says there is a Trojan vundo jd attached to it I have a Hijackthis log I am running Windows XP Home Edition Service Pack Also have Spybot S amp D loaded Thanks in advance for any help with this annoyance Cindy PS this is a repost from the Intro forum as I didn t read the big blue note at the top of the page that said don t post problems here Thanks againEDIT I moved your topic to a more appropriate forum and deleted the topic in Introductions Elise

A:Malware from activex on hp tech support chat

Hello cindymsg,First,Please update Malwarebytes' Anti-Malware by clicking the Check for Updates button on the Update tabOn the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the main Scanner screen:Click on the Show Results button to see a list of any malware that was found.Make sure that everything is checked, and click Remove Selected.When removal is completed, a log report will open in Notepad.The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.Exit MBAM when done.Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.Next,Please download GMER from one of the following locations and save it to your desktop:Main Mirror
This version will download a randomly named file (Recommended)Zipped Mirror
This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.Disconnect from the Internet and close all running programs.Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.Now click the Scan button. If you see a rootkit warning window, click OK.When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.Click the Copy button and paste the results into your next reply.Exit GMER and re-enable all active protection when done.-- If you encounter any problems, try running GMER in Safe Mode.In your next reply, please include the following logs:MBAMGMERRegardsswaggerEDIT: User already has MBAM

http://www.bleepingcomputer.com/forums/t/281922/malware-from-activex-on-hp-tech-support-chat/
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I have a Precision M4400 and somehow the BIOS admin password is locked and I cannot access the BIOS settings anymore.I called Dell Support twice, spent a lot a time waiting on the phone, also waited weeks for a resolution to my request, and finally they won't provide a password even if I am willing to pay the fee for that.
Does anyone know an alternative solution?
Thanks.

A:Dell Tech Support won't provide BIOS unlock password for Precision M4400

If you can't verify your ownership of the machine, they won't  unlock it -- if that's the case, you have just one option:  replace the mainboard.  If you do that, be ABSOLUTELY sure the seller guarantees there's no password on the replacement you buy.

http://en.community.dell.com/support-forums/laptop/f/3518/t/19974188
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Hey everybody So because I've assembled my own computer friends and family have lately been trusting me to help out with their computer trouble which is usually malware and speed issues I really like being able to help but I'm still very much a novice at this stuff so I pretty much check around Bleeping Computer and whatever I can find online up know should tech malware I support? What do to basic removal/tune to figure out what's going on I follow http malwaretips com blogs malware-removal-guide-for-windows to the letter which more or less involves running the usual scans like MalwareBytes and ADW Cleaner in safe mode I also have been using MSCONFIG alongside Bleeping's database of startup programs to try and speed up their boot What should I know to do basic malware removal/tune up tech support? along What should I know to do basic malware removal/tune up tech support? with defragging their drives and replacing their antiviruses like Norton and McAfee with Avast I've had some success so far -- I was able to completely clean a neighbor's computer that was full of serious malware that was keeping him from even logging in -- but I'd like to feel confident that I have a consistent system to do rudimentary tech support stuff like this What should I do and know

A:What should I know to do basic malware removal/tune up tech support?

Hello TheJBizz:
 
If you intend to make malware removal a full-time career, this forum's training program is amongst the best anywhere. Following the threads of others while their computers are undergoing a clean-up may show you proper sequential methodology rather than using random shotgun techniques of doing whatever it was you did the last time. Are you aware of the passive diagnostic applications on this forum?
 
BTW - Neither Xplodes' AdwCleaner nor Malwarebytes Anti-Malware are intended to be used in the safe mode unless all else has failed. Of course that re-establishes the need for proper procedures. Although unmentioned above, I would close with a caution against using sUBs' ComboFix without proper supervision.
 
When all else fails, this forum's quiteman7 will always direct you to the right path.

http://www.bleepingcomputer.com/forums/t/539580/what-should-i-know-to-do-basic-malware-removaltune-up-tech-support/
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I just got this new Toshiba and when I turned it on the first thing that popped out was a black screen with a blue square in the middle asking me for a password, and the person that I got it from said she doesn't knoe the password that goes in there, that she used the laptop for like 4 times and this screen showed up and doesn't knoe how to unlock it so im trying to help her unlock it but I need help I don't knoe what to do either if anyone has any ides how to unlock it let me knoe.

A:Toshiba Laptop Model L735D S3102 Bios Password Tech Support Needed

Sorry, we cant really help with Circumventing passwords.

Your best bet would be to get a hold of Toshiba Support

Official Toshiba Support | Toshiba

http://www.techsupportforum.com/forums/f217/toshiba-laptop-model-l735d-s3102-bios-password-tech-support-needed-693339.html
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Is there a way to over ride their password? He said he was with Microsoft but it was an antivirus sales gimmick.

A:fake Microsoft person changed admin password computer now lo...

@savhvip? If the login screen looks like this then try to restore to a date before they did this.  REO

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/fake-Microsoft-person-changed-admin-password-computer-now/td-p/5737847
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I had a Window 8 phone that got an error and stop working. However, when I check my Microsoft account I can see it backup. So now I'm wanting to get the backup on my new Window 8 phone.

http://forums.windowscentral.com/windows-8/408305-there-windows-8-phone-tech-murfreesboro-tn.html
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have you facing windows 10 Activation problems contact our windows 10 tech support number . windows 10 experienced certified tech support team provide you complete instant and fast windows 10 support. microsoft's free upgrade windows 10 Anniversary update offer is now over. Later Microsoft windows 10 also allowed people to directly active and install windows 10 their original windows 8.1/7 product key. we have received a lot of feedbacks from insider on making it easiers to activate windows 10 on device that take advantages of the free upgrade offer to genuine windows by using existing windows 8.1, windows 8 or windows 7 product keys. contact our windows 10 tech support phone number to get these facilities. on this windows 10 technical support number our experienced windows 10 tech support team provide you complete windows 10 technical support.

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Over this past weekend I have been getting calls from Windows Tech Support The first time the tech said my computer was sending out warning messages to them I asked him how it was doing that I cannot remember what he said he asked you are using windows OS correct I said so Support Tech Windows I use a Mac he hung up when I said that I just laughed and let it past A few hours they call back They have called several times and today they call claiming they are Dell tech support I do have a Dell laptop How they know that They said my Dell was sending them warnings bla bla bla I told them I was running Linux they hung up I laughed again and let it pass Then an hour later they call back Frustrated I told them I was not home and asked if they could call back I am waiting on them to call back I have made a whole drive backup with True Image I am Windows Tech Support going to let them log in and I will be watching what they do I got a text document on my desktop named credit card info don't worry all that is in it is idiot typed all over it I cannot wait for them to call I am going to be very careful with this Windows Tech Support I will be watching to make sure they don't harm my system I could set up a VM and do this but don't really have time

A:Windows Tech Support

If you're not going to use a VM do NOT let them access the computer. I don't care how carefully you monitor them, they could still do something to a PC on your network.

http://www.bleepingcomputer.com/forums/t/604878/windows-tech-support/
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i m unable to open add/remove programs in the control panel.i tried out appwiz.cpl to open ,but there wasn't any response.
i even tried the following one,

Click Start => Run and type in "regedit" {without the quotes}
Navigate to the following key:

HKEY_CURRENT_USER\Control Panel\don't load

In the right-hand pane, delete all the Values whose data value is set
to "no".

but nothing works . plz any of the tech geeks out there help me 2 sort out tis problem.!!!!!!
 

A:tech support for windows xp!

hello,

Check any one from below three ,
1.have you tried in safe mode...?

or

2. This happens if your user account does not have Write access to the following registry key:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Setup \ Oc Manager \ TemporaryData

Type regedit.exe in Start, Run dialog

Navigate to the above registry key

Choose Permissions from Edit menu

Click Advanced, and click Add.

Type your username in the Select User or Group Box

Allow Set Value permissions to your user account

Click OK and close the dialog
If above registry not help...
3. Check with Malwarebytes,

http://www.filescrunch.com/techspot/0825/mbam-setup-1.46.exe

Install Malware and update it.. and do full scan.

remove infected registry and do reboot.

hope it will works fine.
 

https://forums.techguy.org/threads/tech-support-for-windows-xp.945782/
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I bought Windows 7 from Amazon.com and when I called up Microsoft for support they told me that they don't support open windows 7 what ever that means. So I paid the same price but no support because I didn't buy it from Microsoft. I'm just confused. Can someone explain this to me or was the tech person just full of crap?

A:No Tech Support for Windows 7?

Yes, MS supports any retail copy with the best funded Tech Support in the business.

I also bought Amazon (for the free shipping) pre-order Upgrade and have gotten MS support already.

They are required by policy to troubleshoot to completion any issue, even elevating to a research team that communicates with the developer teams, as long as customer is cooperative.

As with any tech support you may get a bad agent or someone having a bad day. I always politely hang up and call back.

In the past by being appreciative and eager to learn, I have gotten a full education in clean reinstalls w/o bloatware, virus hunting, optimization, etc. - worth far more than the price of the product.

http://www.sevenforums.com/general-discussion/44623-no-tech-support-windows-7-a.html
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please help

fresh install win xp

everything fine till i get to mb drivers

infdrv.dll
agpdrvnt.dll
viastor.dll

failed to load

please tell me what these are as i can find no information on them and/or any reason i should have this problem
 

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Yesterday I was called by a Windows Tech Support Scam. I am not very tech-savvy and I was gullible and allowed them to remotely access my computer. When they asked for money that is when I wised up, but that was too late. I already gave them access to my computer.

I changed my bank account passwords. I loaded my files onto an external hard drive. I plan to return my computer to its original state, but I first wanted to find out what is to stop the scammers from just accessing my computer again?

Any help

A:Windows Tech Support Scam

Hi:

Yes, it is a busy season for such scammers.
I got such a call on my mobile phone a week ago, spoofing a "legit" number in PA on caller ID.
I strung the caller along for a while.
He hung up when I volunteered to give him my credit card info so that he could "remote in" to fix my "viruses".

Anyway:
I hope you changed all your confidential info from a different, known-clean computer?

Also:
Here are a few resources:

I Just Fell For a PC Support Scam, Now What?
Tech support scams costing computer users
FTC cracks down on tech support scams
Beware of US-based Tech Support Scams

You might want to head over to one of several, busy, reputable computer disinfection fora for a guided, expert look at the system.
The trained malware helpers will know which tools to use, in which order, to check the system for hidden malware.

Thanks,

MM

http://www.sevenforums.com/system-security/387999-windows-tech-support-scam.html
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Wondering if anyone else is getting calls from a Windows 8 Tech support person?  They called me 2 days in a row.  I heard her out for a while to see what the scam was, and when she told me that "a critical error had occurred on my computer and she wanted me to turn on my Windows 8 so she could help fix it" and that's when I hung up.
 
I wonder how many people do turn on their Windows 8 and follow her instructions....................
 
 

A:Calls from Windows 8 Tech Support?

The creeps have been calling on 7&8, I give them a dash of non repeatable words!

http://www.bleepingcomputer.com/forums/t/551532/calls-from-windows-8-tech-support/
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Hi I was recently duped and need to find out if my PC will have any issues as a result One of the programs on my computer crashed and I agreed to send in a Windows Error report A few days after this not sure if it was coincidental or not I received a telephone call pertaining to be from Windows Technical Support They told me I had a problem with my PC and gave me directions on how to access the event viewer I did this and they showed me that there were a lot of quot errors quot within my PC They told Windows Tech Support - Advice me that they could help Windows Tech Support - Advice sort this out They never asked for any money They told me they needed access to my computer They asked me to download a program AA-V exe from Ammyy I did this but it would not let the person connect They then asked me to go to a website ShowMyPC Which again I did believing they were from Windows We connected through this site - the site said that it was connected anyway The guy on the phone said that there was a problem and he couldn t access the PC - it must be running really slow He then asked me for my passwords At Windows Tech Support - Advice this point I was concerned and told him I did not believe he was from Windows and did not give him my passwords I put the phone down and closed down the PC Windows Tech Support - Advice Since then they have rung me back times and I have put the phone straight down I have had remote access before for support reasons at work and during these sessions I have been able to see the cursor move During my experience with the fake Windows Technical Support the cursor did not move at all so I m not sure whether they actually did manage to access the PC or not - so advice on this would be appreciated If they did manage to access it how can I check whether they have not left an entry back into my PC or left any bad things in there For info I do have Norton Internet Security Thanks for any help advice you can give nbsp

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http://www.computerhope.com/forum/index.php/topic,158201.0.html
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Only one of my emails started sending out spam emails this morning at about am pst and has continued to do Emails changed being password Sent Being out Malware even after so until the time of this post I have changed the password on the email account to no avail DDS Ver - - - NTFS AMD Internet Explorer BrowserJavaVersion Run by CAM at on - - Microsoft Windows Home Premium GMT - AV Malware Emails Being Sent out even after password being changed avast Internet Security Enabled Updated B D - B-D C - E- FE FC C SP avast Internet Security Enabled Updated CF - -DA - FCE-A D DFB SP Windows Defender Enabled Updated D DDC A- F- fae- E -DA C ACF FW avast Internet Security Enabled B - -D - E - A A D BBB Running Processes C Windows system lsm exe C Windows system svchost exe -k DcomLaunch C Windows system nvvsvc exe C Windows system svchost exe -k RPCSS C Windows System svchost exe -k LocalServiceNetworkRestricted C Windows System svchost exe -k LocalSystemNetworkRestricted C Windows system svchost exe -k LocalService C Windows system svchost exe -k netsvcs C Windows system svchost exe -k GPSvcGroup C Windows system svchost exe -k NetworkService C Program Files x ASUS ATK Package ATK Hotkey ASLDRSrv exe C Program Files x ASUS ATK Package ATKGFNEX GFNEXSrv exe C Program Files AVAST Software Avast AvastSvc exe C Program Files AVAST Software Avast afwServ exe C Windows System spoolsv exe C Windows system svchost exe -k LocalServiceAndNoImpersonation C Windows system svchost exe -k LocalServiceNoNetwork C Program Files x Common Files Adobe ARM armsvc exe C Program Files x Common Files Apple Mobile Device Support AppleMobileDeviceService exe C Program Files x ASUS InstantOn for NB InsOnSrv exe C Program Files Bonjour mDNSResponder exe C Program Files Intel iCLS Client HeciServer exe C Program Files x Intel Intel reg Management Engine Components FWService IntelMeFWService exe C Program Files x Intel Intel reg Management Engine Components DAL jhi service exe C Windows system viakaraokesrv exe C Program Files Common Files Microsoft Shared Windows Live WLIDSVC EXE C Program Files Common Files Microsoft Shared Windows Live WLIDSvcM exe C Windows system svchost exe -k NetworkServiceNetworkRestricted C Windows system SearchIndexer exe C Program Files NVIDIA Corporation Display nvxdsync exe C Windows system nvvsvc exe C Windows SYSTEM WISPTIS EXE C Program Files x Intel Intel reg Management Engine Components LMS LMS exe C Windows System svchost exe -k secsvcs C Program Files Windows Media Player wmpnetwk exe C Program Files x Intel Intel reg Management Engine Components UNS UNS exe C Windows system taskhost exe C Windows system Dwm exe C Program Files x ASUS ATK Package ATK Hotkey HControl exe C Windows Explorer EXE C Program Files x ASUS InstantOn for NB InsOnWMI exe C Windows SYSTEM WISPTIS EXE C Windows system taskeng exe C Program Files Common Files microsoft shared ink TabTip exe C Program Files x Common Files Microsoft Shared Ink TabTip exe C Program Files x ASUS ATK Package ATK Hotkey ATKOSD exe C Program Files x ASUS ASUS Virtual Touch QuickGesture x QuickGesture exe C Program Files ASUS P G BatteryLife exe C Program Files x ASUS USBChargerPlus USBChargerPlus exe C Program Files x ASUS ASUS Virtual Touch QuickGesture x QuickGesture exe C Program Files x ASUS FaceLogon sensorsrv exe C Program Files x ASUS ATK Package ATKOSD ATKOSD exe C Program Files x ASUS ATK Package ATK Hotkey WDC exe C Windows System igfxtray exe C Windows System hkcmd exe C Program Files Elantech ETDCtrl exe C Program Files x AmIcoSingLun AmIcoSinglun exe C Program Files x ASUS Splendid ACMON exe C Program Files Common Files Microsoft Shared ink InputPersonalization exe C Program Files x Intel Intel reg USB eXtensible Host Controller Driver Application iusb mon exe C Windows system igfxpers exe C Program Files x VIA VIAudioi VDeck VDeck exe C Windows SysWOW ACEngSvr exe C Program Files x ASUS Wireless Console wcourier exe C Program Files x CyberLink Power Go CLMLSvc exe C ... Read more

A:Malware Emails Being Sent out even after password being changed

Hi there,my name is Marius and I will be assisting you with your Malware related problems.Before we move on, please read the following points carefully. First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem. Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me. Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean. My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.    Scan with Gmer rootkit scannerPlease download Gmer from here by clicking on the "Download EXE" Button.Double click on the randomly named GMER.exe. If asked to allow gmer.sys driver to load, please consent.If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.In the right panel, you will see several boxes that have been checked. Uncheck the following ...
SectionsIAT/EATShow All ( should be unchecked by default )Leave everything else as it is.Close all other running programs as well as your Browser.Click the Scan button & wait for it to finish.Once done click on the Save.. button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.Save it where you can easily find it, such as your desktop.Please post the content of the ark.txt here.**Caution**Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

http://www.bleepingcomputer.com/forums/t/502256/malware-emails-being-sent-out-even-after-password-being-changed/
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I just received a phone call from a person purporting to be from the Windows Technical Center, Jacksonvill, FL (888-970-4250) who said that they have noted a security issue with my computer.  This person asked me to open the run command line and bring
up the windows event viewer (eventvwr).  Prior to opening up windows event viewer I asked for verification of this person's credentials and he gave me the information above, and a name that I did not write down.
The process appeared to be somewhat suspicious and I said that I would need to verify this person and organization and call back the toll free number before I went any further.
I was wondering if anyone has had a similar experience and can offer any advice....

https://social.technet.microsoft.com/Forums/en-US/71a830c3-215b-4560-ac0d-5d801c94467e/suspicious-phone-call-supposedly-from-windows-tech-center-jacksonville-fl?forum=mata
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I keep wondering why I keep getting a message after I close a windows internet page, it says ''Internet has stopped working'' and it also says '' A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.'' I keep getting this message not all the time but like 6 of the times I open an close a webpage from the internet. If any one has a solution for this let me knoe.

A:Windows 8 Internet Explorer Tech Support Needed

Did you have any luck resolving your IE problem yet?

If not:
1) Check in Event Viewer to see details about the IE errors. There should be some details in the Applications log.
2) If you are behind in your Windows Updates, manually visit Windows Updates & install any important, recommended, or critical updates. IE tends to get patched a lot.
3) Run some malware scans.

If the problem occurred suddenly after IE had worked fine for a long time, you can also consider using System Restore, choosing a restore point from before the IE errors. Programs added since the restore point might need to be reinstalled afterwards.

. . . Gary

http://www.techsupportforum.com/forums/f320/windows-8-internet-explorer-tech-support-needed-689653.html
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I got rid of viruses and deleted about that were in the quarantine restarted computer and now my main password has changed somehow and I can t login I can login to the secondary account that doesn t have administrator rights I don t have a quot lost password recovery disc quot I can t run login malware deleting after (password Can't changed) DDS because I m on the account that doesn t have administrator rights I can t run GMR because I have a bit os Computer Specs Can't login after deleting malware (password changed) Windows sp Dell Inspiron Processor Pentium R Dual-Core CPU T GHz GHz GB RAM bit os Any help is appreciated Thanks in advance Logfile of Trend Micro HijackThis v Scan saved at AM on Platform Windows SP WinNT MSIE Internet Explorer v Boot mode Normal Running processes C Program Files x Intel Intel Matrix Storage Manager IAAnotif exe C Program Files x CyberLink PowerDVD DX PDVDDXSrv exe C Program Files x Roxio Roxio Burn RoxioBurnLauncher exe C Program Files x Dell Support Center bin sprtcmd exe C Program Files x Avira AntiVir Desktop avgnt exe C Program Files x MSN Toolbar Platform mswinext exe C Program Files x Epson Software Event Manager EEventManager exe C Program Files x iTunes iTunesHelper exe C Program Files x Common Files Java Java Update jusched exe C Program Files x Roxio Roxio Burn Roxio Burn exe C Program Files x Mozilla Firefox firefox exe C Program Files x Avira AntiVir Desktop avcenter exe C Program Files x Mozilla Firefox plugin-container exe C Users Michael Downloads HijackThis exe R - HKCU Can't login after deleting malware (password changed) Software Microsoft Internet Explorer Main Default Page URL http g msn com USCON R - HKCU Software Microsoft Internet Explorer Main Search Page http go microsoft com fwlink LinkId R - HKCU Software Microsoft Internet Explorer Main Start Page http g msn com USCON R - HKLM Software Microsoft Internet Explorer Main Default Page URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Default Search URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Search Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Start Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Search SearchAssistant R - HKLM Software Microsoft Internet Explorer Search CustomizeSearch R - HKLM Software Microsoft Internet Explorer Main Local Page C Windows SysWOW blank htm R - HKCU Software Microsoft Windows CurrentVersion Internet Settings ProxyServer http R - HKCU Software Microsoft Internet Explorer Toolbar LinksFolderName F - REG win ini load C Users Michael AppData Local Temp csrss exe F - REG system ini UserInit userinit exe O - BHO no name - D -C F - efb- B - ECA - no file O - BHO AcroIEHelperStub - DF C-E AD- -A -FA C EBDC - C Program Files x Common Files Adobe Acrobat ActiveX AcroIEHelperShim dll O - BHO Search Helper - EBF - F- bff-A F-B E AAC B - C Program Files x Microsoft Search Enhancement Pack Search Helper SEPsearchhelperie dll O - BHO Java tm Plug-In SSV Helper - BB-D F - C-B EB-D DAF D D - C Program Files x Java jre bin ssv dll O - BHO Windows Live ID Sign-in Helper - D - C - ABF- ECC- C - C Program Files x Common Files Microsoft Shared Windows Live WindowsLiveLogin dll O - BHO SkypeIEPluginBHO - AE - E C- ED - F B-F F A - C Program Files x Skype Toolbars Internet Explorer skypeieplugin dll O - BHO Bing Bar BHO - d ce e -f a- - e- dc f c f - C Program Files x MSN Toolbar Platform npwinext dll O - BHO Java tm Plug-In SSV Helper - DBC -A - b-BC - C C C A - C Program Files x Java jre bin jp ssv dll O - Toolbar C Program Files x MSN Toolbar Platform npwinext dll - - dcb -df - - - fa b f - C Program Files x MSN Toolbar Platform npwinext dll O - HKLM Run PDVDDXSrv quot C Program Files x CyberLink PowerDVD DX PDVDDXSrv exe quot O - HKLM Run Desktop Disc Tool quot c Program Files x Roxio Roxio Burn RoxioBurnLauncher exe quot O - HKLM Run De... Read more

https://forums.techguy.org/threads/cant-login-after-deleting-malware-password-changed.1043352/
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When I installed Win on one computer I need a H P printer driver So I went to H P support download did not find the needed driver so I called their Tech support A friendly support guy looked at my system and told me my copy of Microsoft Win bought at Best Buy was not India from support Scam Tech. bases. Support a legit Tech. Support Scam from India support bases. copy also my system Tech. Support Scam from India support bases. had been infected and they needed to remove my Win clean my system and reinstall Win made me a deal of a reduced price of US I knew this was not Tech. Support Scam from India support bases. right so I begged them good buy went to Best Buy where I have good friends in the Geek Squad they got the needed driver and printer works fine Today my Netgear routher died called Netgear to get my lifetime warranty This also was a support in India guy said it would cost US to make sure it was the router I said thanks but no thanks Took my old Netgear router back to Best Bye where I bought it three years ago and they gave me a new Netgear router I needed setup help so called Netger as new user also in India guy was friendly looked at my system and helped me get it setup Then he informed me my computer was under attack and my files were being read he could fix my system and protect my files for the small sum of just US Well I was using a small backup H P computer on the Net hardwired and it was almost never used So I knew it was a India Tech support scam again I think these guys in India do support for many Mfg s and software makers and it's an easy way to gleen a lot of fast cash from people who trust the brand name and don't understand a lot about their computers I just wonder how many new to computers and older people who know nothing are being ripped off by these East India robbers

A:Tech. Support Scam from India support bases.

Are you sure you were using legitimate HP/Netgear phone numbers? Where did you get the numbers from?

Are you sure it wasn't just a variation of the scams the FTC are starting to crack down on?
How Windows tech support scammers walked right into a trap set by the feds | Ars Technica

http://www.eightforums.com/network-sharing/15118-tech-support-scam-india-support-bases.html
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I just bought a SX Series Gateway PC and I had it for about two months, and Im getting a lot of blue screens that says that the PC ran into a problem and it restarts the computer, I don't know what is going wrong with it or what to do about it. Should I go to the store and get a replacement one or is there anything I can do to fix it, it does this mostly when I have a couple of programs opened at once.

A:Windows 8 PC Tech Support Needed/Blue screens popping up

If it is only a couple of months old, Yes, I would take it back or at least call the company you bought it from for support. It should have at least a 1 year warranty

http://www.techsupportforum.com/forums/f10/windows-8-pc-tech-support-needed-blue-screens-popping-up-687239.html
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By browsing without Alerts: Tech Scam Indian Support Windows Firewall my ad blocker on some less-reputable website I got this popup that simulates a blue screen and asks me to call some number to get assistance fixing a security issue recent capture from a VM the text changed a bit recently Windows Firewall Alerts: Indian Tech Support Scam My first reaction was LOL nice try I'll just close this But then I remembered I could have some fun by creating a VM and letting them fix it So I set up a VM and call the number I start explaining how I was browsing the web when I got this message They say not a problem and ask me to press Windows R and go to www teamviewer com and start a remote session When they're already in my VM they connect me to the Microsoft server using ping www microsoft com LOL After that they run some directory scan OMFG network has been hacked virus detected what will happen to my PC now Don't worry Windows Alerts got yo' back For a very reasonable price just US I can have lots of stuff like security software new and a year warrenty D If instead of visiting that link you visit matchmakerwin biz you'll see they're Microsoft Certified Professionals totally legit and you even get another toll free number to call in case the other one doesn't work How nice I mean they got a sticker it's gotta be legit right D Jokes aside I've sent the link to several security vendors but on VirusTotal only Bitdefender is detecting it and F-Secure although not on VirusTotal replied saying they'd add it to the database It's been days since I messed with them in the VM you'd expect a lot of vendors to have blacklisted that site by now Also to my surprise they don't seem to be interested in personal info I called them several times and they ignored that I had a folder on my VM desktop saying work docs with a blank text file called login data txt They just want your money Take care and don't trust your antivirus antiphishing anticyberterrorism trust yourself

A:Windows Firewall Alerts: Indian Tech Support Scam

We have seen this before.This is a scam which involves cyber-criminals creating a message or pop-up on a web page which looks like a BSOD, and not an actual system BSOD. It has also been reported as the result of an ad-supported browser extension (PUP) typically bundled with other free software you download and install.Tech Support Scams Help & Resource PageThese are some other examples of scam BSOD messages....

http://www.bleepingcomputer.com/forums/t/586323/windows-firewall-alerts-indian-tech-support-scam/
Relevancy 65.36%

Talk about turning the tables!

http://www.geek.com/microsoft/guy-t...-scammers-into-installing-ransomware-1665967/



He?d already noticed that the remote control software the scammer was using allowed him to send and receive files. So he turned to his inbox, where he had several samples of Locky ransomware variants. He grabbed one, renamed it to look like a digital photo, and fired it over.

Kwiatkowski feigned vision trouble and suggested that Dileep just have a look at a picture of the credit card instead. It certainly sounds like he did, though, strangely, the picture must?ve been corrupted? because nothing came up on his screen when he double-clicked it.Click to expand...


Needless to say, this should not be seen as a recommended course of action for the general public!
 

http://www.pcreview.co.uk/threads/guy-tricks-windows-tech-support-scammers-into-installing-ransomware.4070979/
Relevancy 65.36%

Here's a few examples of the windows popping up hxxttp avcomand com av virusremoval php url hxxttp trackjumpclicks com search paypercall scan steps php sid Bsubid D hxxttp trackjumpclicks com search paypercall scan steps php sid Bsubid D hxxttps www draftkings com contest draftteam showPrizePop True amp showFppEntryPop True Sometimes dialogue boxes popup that will not go away and cause me to end program in task manager I'm running Windows It does not seem to be affecting IE Also at one point I updated Chrome It went away and then spontaneously returned while I was browsing very Chrome me call to etc. popup get support, windows to tech random trying in ordinary non-shady websites This is a continuation of a previous thread http www bleepingcomputer com forums t windows- -browser-hijacked-maybe-other-stuff-too entry DDS log DDS Ver - - - NTFS AMD Internet Explorer BrowserJavaVersion Run by John at on - - Microsoft Windows GMT - AV Windows random windows popup in Chrome trying to get me to call tech support, etc. Defender Enabled Updated D DDC A- F- fae- E -DA C ACF SP Windows Defender Enabled Updated D DDC A- F- fae- E -DA C ACF Running Processes C Windows system svchost exe -k DcomLaunch C Windows system svchost exe -k RPCSS C Windows System svchost exe -k LocalServiceNetworkRestricted C Windows system svchost exe -k netsvcs C Windows system svchost exe -k LocalService C Windows System svchost exe -k LocalSystemNetworkRestricted C Program Files IDT WDM STacSV exe C Windows system Hpservice exe C Windows system svchost exe -k NetworkService C Windows system dwm exe C Windows System spoolsv exe C Windows system svchost exe -k LocalServiceAndNoImpersonation C Windows system svchost exe -k LocalServiceNoNetwork C Program Files x Common Files Adobe ARM armsvc exe C Windows system svchost exe -k apphost C Program Files x Common Files Apple Mobile Device Support AppleMobileDeviceService exe C Program Files Bonjour mDNSResponder exe C Program Files x Hewlett-Packard HP Quick Launch HPWMISVC exe C Windows system dashost exe C Program Files Intel iCLS Client HeciServer exe C Program Files x Intel Intel reg Management Engine Components DAL jhi service exe C Program Files x Secunia PSI PSIA exe C Windows system svchost exe -k imgsvc C Program Files x Wondershare Wondershare Application Center WACService exe C Program Files Windows Defender MsMpEng exe C Windows system svchost exe -k NetworkServiceNetworkRestricted C Program Files x Secunia PSI sua exe C Program Files x Google Update GoogleUpdate exe C Program Files x Hewlett-Packard HP Support Framework hpsa service exe C Program Files x Realtek Realtek PCIE Card Reader RIconMan exe C Program Files x Intel Intel reg Management Engine Components FWService IntelMeFWService exe C Program Files x Intel Intel reg Management Engine Components LMS LMS exe C Windows system SearchIndexer exe C Program Files x Intel Intel reg Management Engine Components UNS UNS exe C Program Files Windows Media Player wmpnetwk exe C Windows system taskhost exe C Windows system taskhostex exe C Program Files Synaptics SynTP SynTPEnh exe C Windows Explorer EXE C Program Files WindowsApps microsoft windowscommunicationsapps x wekyb d bbwe LiveComm exe C Windows System RuntimeBroker exe C PROGRAM FILES SYNAPTICS SYNTP SYNTPHELPER EXE C Windows System hkcmd exe C Program Files IDT WDM sttray exe C Program Files x Secunia PSI psi tray exe C Program Files x Common Files Java Java Update jusched exe C Program Files x CyberLink Power Go CLMLSvc P G exe C Program Files x CyberLink YouCam YCMMirage exe C Program Files Internet Explorer iexplore exe C Windows System Macromed Flash FlashUtil ActiveX exe C Program Files x Internet Explorer IEXPLORE EXE C Windows system wbem wmiprvse exe C Windows Microsoft Net Framework v WPF PresentationFontCache exe C Program Files x Hewlett-Packard Shared hpqWmiEx exe C Program Files x Internet Explorer IEXPLORE EXE C Program Files x Common Files Adobe ARM AdobeARM exe C Program Files x Inter... Read more

A:random windows popup in Chrome trying to get me to call tech support, etc.

And the attach file.

http://www.bleepingcomputer.com/forums/t/549344/random-windows-popup-in-chrome-trying-to-get-me-to-call-tech-support-etc/
Relevancy 64.5%

I have recorded some videos on my EasyCap DC60 from my Xbox 360 gameplays, but when I upload the video into the movie maker for editing I don't get any images, I just get the sound, I don't knoe whats wrong. If theres help out there let me kno.

A:EasyCap DC60/Windows Movie Maker Tech Support Needed

If I had to guess, I'd think that it's a codec issue. Windows 8 doesn't support DVD playback in Windows Media Player ("out of the box" -- it has to be added), and likely some support is lacking for full Windows Movie Maker functionality as well. Microsoft did not include the codec support in Windows 8 at least partly because for each license of Windows 8, it had to pay a fee to include the codecs.

You can probably solve your issue either by installing a third-party DVD player (like the free VLC, or like a CyberLink program like PowerDVD), or a package of codecs. If you've purchased a DVD drive in the last year or two, it should have come with a third party optical recording program that should have all the necessary codecs included.

I find that cnet's download.com is my most trusted site for downloads, so that if you want to try the codec method, here's a link that might do --- Windows 8 Codecs - CNET Download.com
--- and if you want to try installing the free VLC player, here's a link for that --- VLC Media Player - CNET Download.com

Best of luck
. . . Gary

http://www.techsupportforum.com/forums/f320/easycap-dc60-windows-movie-maker-tech-support-needed-687153.html
Relevancy 63.21%

XP Question

I noticed the other day when I was reading through the forum that there is a Windows 8 site. I checked it out and it is nice to see that when the betas come out people will be able to help each other there. I also have notice that there are some great people on this site and have resolved many problems with Windows 7.

My question is: Is there a sister site to this one for Windows XP? And do the same smart users here read and reply in it? I have a Windows XP problem that no one has been able to solve and I would like to post it in these forums and see if someone is smarter than Microsoft at resolving a problem. – Thanks in advance.

A:Windows 7 User - Windows XP Support Tech

Hi

Ask the question,& see you if get a reply.

Sister site:

http://www.sevenforums.com/general-discussion/51124-windows-7-user-windows-xp-support-tech.html
Relevancy 62.78%

I received a phone call today which the caller said was from Windows support He told me that there were thousands of problems with my computer that would result in it crashing any day now This isn't the first such call I have had He asked me to open my computer so that he could check it As I have a problem with my monitor on which I have asked a question elsewhere I told him that I was unable to get in He said he would ring back in a week I Phone Windows from support calls have had error reports rom time to time and I have always reported them But they usually occur because I am too fast and press the same button twice rather than waiting for the first one to take affect Does anyone know if these kind of calls may be from people either trying to access my computer or to sell me something I don't need Orlikelymto be from the bond file Windows people How would I check please Sorry to sound a bit thick Best wishes to all Anthony

A:Phone calls from Windows support

Ps. I said I was stupid, and immediately proved it. Bond file should have been bona fidd!!!!!

http://www.techsupportforum.com/forums/f10/phone-calls-from-windows-support-644429.html
Relevancy 62.35%

Hello,

Just to brief you about the assignment we are working on.

We are planning to develop a Window app for windows
Phone 8.1  ,which must be able to communicate to a external/Third party control board(ELEVATOR CONTROL BOARD)
using USB serial port communication.

we just wanted to know whether USB serial port communication is possible in the windows
Phone 8.1 .

If the USB serial port communication is possible, we wanted have a sample app code for the same.


To be more specific , Our requirement is very specifically to windows 8.1 smartphone(
NOT FOR STORE APPS)

NOTE:
(The above explained scenario is working well with windows
desktop 8.1 version of the Application Using the Vendor( ST Microcontroller ) Provided Windows Driver. Which is installed
in a windows desktop machine).

Kindly let us know your thoughts on the same.

Best Regards,
Gaurav Shukla
[email protected]

Gaurav shukla

https://social.technet.microsoft.com/Forums/en-US/78cf927b-0082-4e87-b816-be72dbfdf0af/windows-81-smart-phone-support-for-usb-communication?forum=w8itprogeneral
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I just got a call from someone claiming to be with Windows Global Support. They are calling because I have a Windows product that has been sending out errors. They feel I have an online infection and want to help me. Really?

They are right in that there are Errors and Warnings listed in the Computer Management Windows logs. I really don't know what to think.

Anyone else run into this?

A:Global Windows Support Phone Call?

That would be called a scam.

http://www.bleepingcomputer.com/forums/t/448103/global-windows-support-phone-call/
Relevancy 61.92%

hello to everyone im working as a tech support agent for one extra support in support of need tech of the biggest ISP in the US its a good paying job and also very challenging i use to troubleshoot internet connection issues for residential accounts pc only and for all other issues that i get i browse for similar issues on the forums of this site well most of them came pretty handy esp for the security forums tech support in need of extra support now i got transferred to the networking department and im in a total loss i can do simple troubleshooting and install assists for new networking users but i really need help in issues like remote access port forwarding invalid IP addresses on the wireless devices file and printer sharing i was browsing through all the topics but i cant find any if there is someone out there who can help me with this issue and give me some pointers on how i am going to do this in an easier way i would really appreciate any assistance thanks in advance foxxy nbsp

Relevancy 61.49%

Okay this is just weird phone rings call display shows up as UNKNOWN I was expecting another phone survey or something but before I hang up I figure I d at least see wgo it is He asks for me by name then says he s from the quot Windows Support Center quot or something like that I can tell he s at a call center in India or something poor phone connection I can hear other people in the phone Support call Windows Center? from Weird back ground He says our computer is sending out error messages every time we re on the web or something like that might be from a virus or some kinda windows errors We have computers I think I m clever by asking him which one he s talking about and he replies Weird phone call from Windows Support Center? quot the one running Windows quot Okay so I m skeptical but figure I ll see where this foes So he asks me to run EVENTVWR on that computer which brings up a quot even viewer window he asks me to look under WINDOWS LOGS - APPLICATIONS and read to him what the sources are he asks me how many there is etc I tell them there are hundreds he asks for the sources and gives me some kinda techno talk as to what s causing that error Then he asks what the sources are for the ones marked in yellow as a warning get more techno talk Next he asks me to run WWW SUPPORT ME which brings up a quot support connection quot window quot powered byLogMeIn quot It asks for a digit code which he gives me Now I don t know what to expect for all I know this will open something up and I tell him I don t know if I can believe him He says quot up to you quot so I hang up So what the hell was this Here s the link to the LogMeIn website anyone heard of them https secure logmein com nbsp

Relevancy 61.49%

From time Update/ Support Windows Icons Center I Help Fake Have And Help to time I get these exaggerated error messages that my system is critically in danger and that I need to go to this website called storageprotector com to download these setup programs And I have these fake Windows Update Help and Support center icons on my desktop I try to delete them but they come back Logfile of Trend Micro HijackThis v Scan saved at PM on Platform Windows XP SP WinNT MSIE Internet Explorer v Boot mode NormalRunning processes C WINDOWS System smss exeC WINDOWS system winlogon exeC WINDOWS system services exeC WINDOWS system lsass exeC WINDOWS Help I Have Fake Windows Update/ Help And Support Center Icons system svchost exeC WINDOWS system svchost exeC Program Files Lavasoft Ad-Aware aawservice exeC WINDOWS system spoolsv exeC Program Files a-squared Anti-Malware a service exeC Program Files Common Files Apple Mobile Device Support bin AppleMobileDeviceService exeC Program Files Common Files Microsoft Shared VS Debug mdm exeC WINDOWS system nvsvc exeC Program Files Comcast Desktop Help I Have Fake Windows Update/ Help And Support Center Icons Doctor bin sprtsvc exeC WINDOWS system MsPMSPSv exeC WINDOWS system wscntfy exeC WINDOWS system RunDLL exeC Program Files a-squared Anti-Malware a start exeC PROGRA Lavasoft AD-AWA Ad-Watch exeC Program Files Internet Explorer IEXPLORE EXEC Program Files Mozilla Firefox firefox exeC Program Files CCleaner CCleaner exeC WINDOWS system msiexec exeC Program Files Internet Explorer IEXPLORE EXEC WINDOWS explorer exeC Program Files HijackThis HijackThis exeR - HKCU Software Microsoft Internet Explorer Main Search Page http us rd yahoo com customize ie defaul www yahoo comR - HKCU Software Microsoft Internet Explorer Main Start Page http www yahoo com R - HKLM Software Microsoft Internet Explorer Main Default Page URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Default Search URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Search Bar http us rd yahoo com customize ie defaul rch search htmlR - HKLM Software Microsoft Internet Explorer Main Search Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Start Page http go microsoft com fwlink LinkId R - HKCU Software Microsoft Internet Explorer SearchURL Default http us rd yahoo com customize ie defaul www yahoo comR - HKCU Software Microsoft Internet Connection Wizard ShellNext http www search com R - HKCU Software Microsoft Windows CurrentVersion Internet Settings ProxyServer R - URLSearchHook Yahoo Toolbar - EF BD -C FB- D - F- D F - C PROGRA Yahoo Companion Installs cpn yt dllO - Toolbar Yahoo Toolbar - EF BD -C FB- D - F- D F - C PROGRA Yahoo Companion Installs cpn yt dllO - HKLM Run NvCplDaemon RUNDLL EXE C WINDOWS system NvCpl dll NvStartupO - HKLM Run nwiz nwiz exe installO - HKLM Run NvMediaCenter RunDLL exe NvMCTray dll NvTaskbarInitO - HKLM RunOnce Spybot - Search amp Destroy quot C Program Files Spybot - Search amp Destroy SpybotSD exe quot autocheckO - HKLM RunOnce SpybotDeletingA command c del quot C WINDOWS system vtutu dll tobedeleted quot O - HKLM RunOnce SpybotDeletingC cmd c del quot C WINDOWS system vtutu dll tobedeleted quot O - Startup Adobe Gamma lnk C Program Files Common Files Adobe Calibration Adobe Gamma Loader exeO - Global Startup Microsoft Office lnk C Program Files Microsoft Office Office OSA EXEO - Extra context menu item E amp xport to Microsoft Excel - res C PROGRA MICROS Office EXCEL EXE O - Extra button no name - B E C - FCB- CF-AAA - C - C Program Files Java jre bin ssv dllO - Extra 'Tools' menuitem Sun Java Console - B E C - FCB- CF-AAA - C - C Program Files Java jre bin ssv dllO - Extra button AIM - AC E - - d -BC D- B D A DE - C Program Files AIM aim exeO - Extra button no name - e e dd -d - - b -f ba - C WINDOWS Network Diagnostic xpnetdiag exeO - Extra 'Tools' menuitem xpsp res dll - - e e dd -d ... Read more

A:Help I Have Fake Windows Update/ Help And Support Center Icons

Welcome to the BleepingComputer HijackThis Logs and Analysis forum EsTiLOMy name is Richie and i'll be helping you to fix your problems.It appears you've no virus protection installed,which is somewhat suicidal.Please download/install Avira AntiVir Personal Edition Classic[Free]: http://www.free-av.com/Perform a full scan with Avira and allow it to delete everything it detects.Restart your pc when you've done.After restart,open Avira Antivirus and select "Reports".Then double click the report from the full scan you have just completed. Click the "Report File" button,then copy and paste the report into your next reply.Your version of Sun Java is out of date.Older versions have vulnerabilities that malware can use to infect your system.Please follow these steps to remove older versions of Sun Java,and then update.1. Download the latest version of Java Runtime Environment (JRE)2. Scroll down to where it says 'Java Runtime Environment (JRE) 6 update 4'.3. Click the "Download" button to the right.4. Check the box that says: "Accept License Agreement".5. The page will refresh.6. Click on the link to download 'Windows Offline Installation jre-6u4-windows-i586-p.exe' [15.12 MB] and save to your desktop.7. Close any programs you may have running - especially your web browser.8. Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.9. Check any item with Java Runtime Environment (JRE or J2SE) in the name.10. Click the Change/Remove button.11. Repeat as many times as necessary to remove each Java version.12. Reboot your computer once all Java components are removed.13. Then from your desktop double-click on jre-6u4-windows-i586-p.exe to install the newest version.If you have previously downloaded ComboFix,please delete that version now.WarningYou should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert. It is intended by its creator to be used under the guidance and supervision of an expert,NOT for private use. Using this tool incorrectly could render your system/pc inoperable.Now download Combofix by sUBs and save to your desktop.Alternative Combofix download link HERE.Note It is important that it is saved directly to your desktop Close any open browsers.Double click on combofix.exe and follow the prompts. When it's finished it will produce a log. Post the entire contents of C:\ComboFix.txt into your next reply. Note Do not mouseclick combofix's window while it's running. That may cause the program to freeze/hang. Do NOT post the ComboFix-quarantined-files.txt unless I ask.NoteIn case your Antivirus or any other realtime scanner is displaying an alert after you downloaded Combofix or while you use Combofix,please disable your scanner and redownload Combofix again.Some scanners may see some combofix related components as suspicious and block or delete them while there's nothing wrong with them.Also post a new Hijackthis log please.

http://www.bleepingcomputer.com/forums/t/128131/help-i-have-fake-windows-update-help-and-support-center-icons/
Relevancy 60.63%

I am using Windows 8 Release Preview on my desktop. At present the Windows marketplace has a very limited quantity of apps. I also saw the Windows phone marketplace and it has a lot of apps. I read in the news that it has more than 100000 apps presently. I think it a possibility that when the final version of Windows 8 releases we could also have the opportunity of using Windows Phone apps from the Windows marketplace. Since they too are metro so there is some possibility. What you think about that? Is that a possibility?

A:Would Windows 8 (final) support Windows Phone apps?

I hope so but I heard that the phone apps and the metro apps are in different coding language so that might not work out. Someone else might know better. I really wish that windows phone apps will work on windows 8 though for metro since that would mean a much easier transition if their marketplace is already growing.

http://www.eightforums.com/general-support/7057-would-windows-8-final-support-windows-phone-apps.html
Relevancy 59.34%

Hi,
I have just deleted @BIOS because I just read where it has no known benefit, I did this because my system is running is slow .

In Facebook the settings have altered so I cannot access the title part of frames to click on or the bottom of friends list to see the content,

Also the pages in general have this stupid advertising called Discovery that keeps coming up across the bottom of page

Also there is advertising that keeps coming up over the images of items for sale, this is adverting similar items
Can you please advise how best to get rid of this unwanted advertising and correct other issues please.
Thank you
 

A:Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7

https://forums.techguy.org/threads/tech-support-guy-system-info-utility-version-1-0-0-2-os-version-microsoft-windows-7.1108953/
Relevancy 59.34%

I have an HP Pavilion Laptop, Windows 7-64bit.
My WMP11 does the following:
1. It clones music titles...even in front of my eyes.
2. Music files disappear.
3. Titles are now assuming wrong names even though content remains.
4. My music files come from my Music Library. Those have not changed or cloned..

5. I deleted WMP11 and re-installed...but all the above errors returned.
6. My Library files are skewed. Music is mixed with Video and with Documents and all around. Why? I dunno.
7. My music library is around 25GB; but it changes with the losses mentioned in #2 above.
8. I tried RealPlayer but their format leaves a lot to be desired by me. Also, it keeps requiring Flashplayer and no matter how many time I download it, it asks for it again.
9. I am 80 years old, not very computer savvy and I'm blessed with Parkinsons. Music is my hobby.
10. HELP.....PLEASE!
 

A:Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7

https://forums.techguy.org/threads/tech-support-guy-system-info-utility-version-1-0-0-2-os-version-microsoft-windows-7.1089240/
Relevancy 58.91%

Hi, does anyone have an HP US phone number where I can contact HP customer satisfaction department. I would like to file a complaint against tech support for continuing to lie to me for 2 weeks now? I already have the 800-474-6836 number and that is where I have the problem. I called to get help with my non-working printer and it was diagnosed that it needs a new printhead 2 weeks ago and since they are shipping the printhead overnight. I spoke to 5 supervisors since so far and every day I am promissed that the printhead is being shipped that day. So far there is no change on the status on HP website and there is no tracking number. Thanks AL  











Solved!
View Solution.

A:Need HP phone number to file a complaint against HP tech sup...

alrahhal,This maybe of help.Forums are a venue for consumers to ask questions, and hopefully receive an answer. Nothing is guaranteed in a public Peer-to-Peer venue. Although HP employee's will drop-by to lend their expertise, they are acting as a private citizen, and are not representing HP. 

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Need-HP-phone-number-to-file-a-complaint-against-HP-tech/td-p/2731273
Relevancy 58.91%

To protect yourself from Ransomware and Phone Tech Scams use CryptoPrevent v Released https www foolishit com cryptoprevent-v - -released Phone Tech Scams are using the SYSKEY EXE to password Tech Scam Phone Protection and Ransomware the OS boot up How to use the SysKey utility to secure the Windows Security Accounts Manager database http support microsoft com kb How to Set a Startup Ransomware and Phone Tech Scam Protection Password to Lock or Unlock Windows http www sevenforums com tutorials -syskey-set-startup-password-lock-unlock-windows html CryptoPrevent v https www foolishit com cryptoprevent-v - - -released New option to block the execution of SYSKEY EXE as recently being exploited by malware SYSKEY EXE - Prevent from running http www foolishtech com viewtopic php f amp t Apart from SYSKEY EXE are there any other standard or common OS level executables which should be prevented from running in this way to prevent malicious abuse CIPHER EXE is ripe with possibilities for abuse in a similar sort of way Disabling Syskey startup password http blogs msmvps com sp disabling-syskey-startup-password http www pcworld com article regain-your-pcs-administrator-rights-even-if-you-dont-have-the-password html

A:Ransomware and Phone Tech Scam Protection

CryptoPrevent v7.1 was released Aug 23rd 2014.

http://www.bleepingcomputer.com/forums/t/547311/ransomware-and-phone-tech-scam-protection/
Relevancy 58.91%

my mcafee says i have 2PWS-LegMir(trojans)that cannot be removed why is that.and how do i remove them?

A:tech support

Have you tried to remove them manually?

http://www.techsupportforum.com/forums/f217/tech-support-305077.html
Relevancy 58.91%

For greyknight17:

The greyknight quests in troubled lands
Where truth is hid in shifting sands;
Elusive demons there do dwell
Of deadly might and visage fell,
Wresting power from local lords
With blue screen shields and pop up swords,
They lay waste to all they see,
Leaving nothing as it used to be;
But with bright sword and favored lance,
Our champion makes the devils dance
To a tune they hear and can’t resist,
Something like: “Stop and desist”,
And in the end, their fate is writ
With mighty scans and combo script
And so with bow and courtly praise
A toast to you, greyknight, I raise:
“Thank you sir for work well done,
Evil slain and battle won;
The blue screen of death is banished here,
And we’re computing now without fear.”



I didn't get to drag a notepad file on top of Combofix like so many others.

http://www.techsupportforum.com/forums/f284/tech-support-thank-you-277345.html
Relevancy 58.91%

I wanted to make this my special post, as its my 1000, and encourage all members to use their System Restore more, I keep a system restore icon on
my desktop and make a restore point everyday, I know the computer is suppose to do it, but it makes me feel better, evertime I make drastic changes or questionable downloads I make a restore point, I simply type call it rp it only takes less than 10 seconds, if everyone did this we really could cut down on our
Tech Support. Have a good day.
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx
 

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How many pins are there on a standard SCSI-2 connector?

------------------
TeChYgIrLl
 

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My computer has become very slow in loading programs such as Firefox Once it is loaded it doesn't work smoothly as before Not Responding message appears and everything stops working for a while Scrolling also doesn't SUPPORT TECH always work Sometimes the arrow changes to the TECH SUPPORT hourglass and stops working After a while it changes back to the arrow again and so it continues Quite regularly I get TECH SUPPORT the quot script not working quot message window in the middle of the screen with quot continue quot or quot cancel quot options Sometimes it is the Shockwave plugin and at other times it is Google or other script And often the end program command doesn't work For the last few days script error message for Internet Explorer comes on at powering up I have been thinking of reloading Windows but with no more Microsoft support for XP I don't know how I am going to get the updates I know the laptop is very old but I really use it mainly to check emails Any help in resolving the above issues would be highly appreciated Thank you Sincerely shafiahmed

A:TECH SUPPORT

First off, All updates are available for Windows XP and will continue to be available till the end of time. There will just not be any NEW updates for XP. I just installed XP on an old computer 2 days ago and ran all of 142 Windows Updates.
As for your current installation, try running a Clean Boot. If this works then add one startup item at a time, restarting each time till the computer becomes unresponsive, then you know what the problematic program is.
Also, go to Start/Run and type chkdsk C: /R and press enter, in the command prompt type a Y for Yes and reboot the computer. Check Disk will go thorough 5 stages and takes some time. It will check your HDD for integirty.

http://www.techsupportforum.com/forums/f10/tech-support-854970.html
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I bought a new PSU that came in the mail today Once I started up the computer I discovered that my USB ports don PSU? Need and Does New Old Tech both Support t work Last Friday when my video card died my year old broke the two front USB ports The computer s manufacturer Does Tech Support Need both Old and New PSU? surmises this shorted out the back ports and now wants to replace the motherboard and case Both are under warranty thank goodness So now my conundrum I didn t buy the new PSU from the manufacturer but it is the same brand as my old one Do I just send the box back with the new one which lets them organize the cables ten times better than I can or do I put the old one back in Or do I send both There is nothing wrong with the old PSU it s just not powerful enough for my new graphics card which is NOT leaving my possession I m sure I m over thinking this I just don t want to be screwed over Thank you for any help or advice nbsp

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I have a LG X120 notebook with windows XP, will it be able to be viewed threw an HAIER LCD Television.
 

A:Tech support

Hi Debbie, and welcome to TSG.

If this is your computer (http://www.lg.com/hk_en/notebooks/lg-X120-L), it has a VGA video output connector.

Your TV would need to have a VGA, DVI-A, or DVI-I video input jack. The TV would also need to support at least one of the video resolutions and refresh rates that the computer can feed to the VGA connector.
 

https://forums.techguy.org/threads/tech-support.1112373/
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Hi
Here is the problem I can't even get to this forum on my main computer to get help. I was gone out of town on a fishing trip and let some people stay at my house now my main computer is screwed up. web pages keep redirecting and any web page that i try to go to like this one just comes up web page not found or it redirects you. one of the idiots that stayed removed avg and installed avira which i know is good but it wont pick up anything wrong i would like some help but like i said i can't get to this forum to get help any ideas????

skid

A:can't even get to tech support

Please follow the instructs from this webpage (sticky):

http://www.techsupportforum.com/secu...oval-help.html

You shall have a proper set of logs for us after that. Someone shall be along shortly

* Kindly note that threads without the proper logs shall likely be ignored.

http://www.techsupportforum.com/forums/f284/cant-even-get-to-tech-support-320272.html
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I know I know… Wrong posting BUT!

This is a scream! If you are in tech support I bet you had a day like this. Or you’re having one right now! I know that I did some years back.

A Day In The Life Of A Tech Support Guy Click Sales Guy vs. Web Dude
I know a Mod is going to move this but before you do, watch it then move it!
 

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What do I use to remove mall where from my Windows 8 PC. ?
 

A:Tech Support

would you read the following
http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html
and post the logs required

I will then move to the virus / malware forum for assistance from a virus/malware expert
Note it can take up to 48 hours to get a reply as they are very busy in that forum and only authorised members are allowed to reply
 

https://forums.techguy.org/threads/tech-support.1128623/
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Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) XP 2600+, x86 Family 6 Model 8 Stepping 1
Processor Count: 1
RAM: 767 Mb
Graphics Card: NVIDIA GeForce FX 5500, 256 Mb
Hard Drives: C: Total - 109915 MB, Free - 42983 MB; D: Total - 4538 MB, Free - 690 MB;
Motherboard: ASUSTeK Computer INC., A7N8X-LA, Rev 1.xx, X312345678
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated: Yes, On-Demand Scanner: Enabled
 

A:Tech Support

thank you. I understand!
 

https://forums.techguy.org/threads/tech-support.1104274/
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I use Firefox and Safari and when I'm on Myspace,some pages wont load all the way,right after,I get a error message and I opens another page and says Download Adobe9. I tried to download it but I can't find the download or install it
 

A:Tech Support,please!

two steps
for windows ask about mac or linux

1. make sure you have the newest version of firefox and or Safari

2. http://www.adobe.com/products/acrobat/readstep2.html and download

3 make sure to check the right plugin checkboxes when in stalling
 

https://forums.techguy.org/threads/tech-support-please.746561/
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To: Tech Support Guy Staff & All Other Dignitaries

I just wanna say that I LOVE Tech Support Guy. My first encounter was a few months ago, when I woke up one morning and found that my homepage had been hijacked by Searchv. I couldn't get rid of it. So I googled until I got to Tech Support Guy, and found that somebody else had the same problem. I followed the instructions and was rid of searchv. Via HijackThis. Jeez, I like that name.....HijackThis. And then came Ad-aware, and Spybot, and a whole new world was opened up to me. To top it off, it's all free. Not quite. I'm sending you guys a donation. You earned it.

pjblevin
 

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I have some type of virus on my computer. I keep getting pop up and unwanted icons on my desk top. I try to clear them out but everytime I go back on the internet they come back. Please give me some advise.
 

https://forums.techguy.org/threads/tech-support-guy-please-help.692331/
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i trust you all will know what to do with this i m short of new to this so directions would greatly help Logfile of HijackThis v Scan saved at AM on Platform Windows XP SP WinNT MSIE Internet Explorer v SP Running processes C WINDOWS System smss exe C WINDOWS system winlogon exe C WINDOWS system services exe C WINDOWS system lsass exe C WINDOWS system svchost exe C WINDOWS HELP! Support Tech - System svchost exe C WINDOWS system spoolsv exe C Program Files Network Associates Common Framework FrameworkService exe C Program Files Network Associates VirusScan mcshield exe C WINDOWS System nvsvc exe C WINDOWS Explorer EXE C Program Files Network Associates VirusScan SHSTAT EXE C Program Files Network Associates Common Framework UpdaterUI exe C Program Files Roxio Easy CD Creator DirectCD DirectCD exe C Program Files Viewpoint Viewpoint Manager ViewMgr exe C Program Files iTunes Tech Support - HELP! iTunesHelper exe C Program Files QuickTime qttask exe C Program Files CasinoOnline CsRemnd exe C WINDOWS system winproc exe C WINDOWS system kx kfwk exe C Program Files iPod bin iPodService exe C Program Files Microsoft Reference Bookshelf qshelf exe C WINDOWS system krbcc s exe C WINDOWS System devldr exe C Program Files Netscape Netscape Netscp exe C Documents and Settings Slik My Documents HijackThis exe C WINDOWS System taskmgr exe C WINDOWS system NOTEPAD EXE R - HKCU Software Microsoft Internet Explorer SearchURL http -counter com a amp b tut R Tech Support - HELP! - HKCU Software Microsoft Internet Explorer Main SearchURL C WINDOWS system searchbar html R - HKCU Software Microsoft Internet Explorer Main Search Bar http -counter com a amp b tut R - HKCU Software Microsoft Internet Explorer Main Search Page http -counter com a amp b tut R - HKCU Software Microsoft Internet Explorer Main Start Page http -counter com b tut R - HKCU Software Microsoft Internet Explorer Main Default Page URL http www microsoft com isapi redir dll prd ie amp pver amp ar msnhome R - HKCU Software Microsoft Internet Explorer Main Default Search URL http homepage com www e-finder cc search obfuscated R - HKCU Software Microsoft Internet Explorer Search SearchAssistant http -counter com a amp b tut R - HKCU Software Microsoft Internet Explorer Search CustomizeSearch http homepage com www e-finder cc search obfuscated R - HKLM Software Microsoft Internet Explorer SearchURL http -counter com a amp b tut R - HKLM Software Microsoft Internet Explorer Main Search Bar http -counter com a amp b tut R - HKLM Software Microsoft Internet Explorer Main Search Page http -counter com a amp b tut R - HKLM Software Microsoft Internet Explorer Main Default Page URL http www microsoft com isapi redir dll prd ie amp pver amp ar msnhome R - HKLM Software Microsoft Internet Explorer Main Default Search URL http homepage com www e-finder cc search obfuscated R - HKLM Software Microsoft Internet Explorer Search CustomizeSearch http homepage com www e-finder cc search obfuscated R - HKLM Software Microsoft Internet Explorer Search SearchAssistant http -counter com a amp b tut R - HKCU Software Microsoft Internet Explorer SearchURL Default http homepage com www e-finder cc search obfuscated R - HKCU Software Microsoft Internet Explorer Main HomeOldSP about blank R - HKCU Software Microsoft Internet Explorer Main SearchAssistant C WINDOWS system searchbar html R - HKLM Software Microsoft Internet Explorer Search Default http homepage com www e-finder cc search obfuscated N - Netscape user pref quot browser startup homepage quot quot http www umich edu quot C Documents and Settings Slik Application Data Mozilla Profiles default lxfmod slt prefs js N - Netscape user pref quot browser search defaultengine quot quot engine C A CProgram Files CNetscape CNetscape Csearchplugins CSBWeb src quot C Documents and Settings Slik Application Data Mozilla Profiles default lxfmod slt prefs js O - BHO no name - D C -BA D- - - CEADD E - C WINDOWS System dpcajia dll file missing O - BHO no name - C ... Read more

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okay so i decided to change my windows password, i changed it, and then i logged ot to make sure it worked, but it didn't let me log back in, neither the original or the new password work, and i could not hve mistyped the new one twice when i changed it :S

what can i do?

A:windows 7 changed its own password

okay so i decided to change my windows password, i changed it, and then i logged ot to make sure it worked, but it didn't let me log back in, neither the original or the new password work, and i could not hve mistyped the new one twice when i changed it :S

what can i do?

http://www.sevenforums.com/general-discussion/38368-windows-7-changed-its-own-password.html
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- - - Phone number for microsoft Office technical supportmicrosoft Office number Office number microsoft Office express 4895 800 1 385 care Office support number? phone customer phone number, number Office express tech support Office express tech support phone number Office express problem Office express windows xp Office express windows Office express error Office express not working microsoft word support number microsoft Office question Office Office support 1 800 385 4895 phone number, customer care phone number? customer support phone number Office customer service phone number - - - Microsoft Office customer support number - - - Microsoft Office tech support number - - - Microsoft Office tech support phone number Office email support phone number Office customer service phone number Office express phone number Office phone number change Office phone number format microsoft Office help phone number Office support Office support 1 800 385 4895 phone number, customer care phone number? forum microsoft Office help desk phone number microsoft Office question microsoft kb downloads microsoft Office phone number support microsoft Office customer service telephone number helpdesk microsoft Office Office express phone number microsoft Office address microsoft access phone number microsoft Office customer service telephone number Office tech support phone number microsoft Office support phone number microsoft server support number microsoft helpline phone number microsoft server technical support phone number microsoft technical support number for windows microsoft office technical support number microsoft Office technical support number microsoft office number microsoft kb downloads Office email customer service hotmail customer service phone number Office password recovery microsoft Office help desk microsoft Office help - - - Microsoft Office customer support phone number - - - Microsoft Office support number canada MicrosoftOffice email support phone number Microsoft office Office support phone number Microsoft Office tech support phone number Microsoft Office email support number Phone number for microsoft Office support Microsoft Office phone number support Office customer support phone number Microsoft Office customer service phone number Microsoft Office help phone number Microsoft Office customer service number Microsoft hotmail support phone number Office support 1 800 385 4895 phone number, customer care phone number? Hotmail technical support phone number Microsoft hotmail support contact number Microsoft hotmail contact number Hotmail support contact number Phone number for microsoft hotmail - - - MicrosoftOffice support number - - - Microsoft Office support phone number - - - Microsoft Office contact number - - - Contact number for microsoft Office - - - Office email support phone number - - - Office com support phone number microsoft Office customer service phone number Office email support phone number microsoft Office technical support phone number microsoft Office customer service phone number microsoft Office tech support phone number microsoft office support phone number microsoft office help line http support microsoft com officephone support microsoft helpline microsoft office contact microsoft office customer service hotmail customer service phone number microsoft Office question microsoft Office question windows customer care microsoft exchange support number windows customer service microsoft office contact microsoft office help line microsoft helpline windows support Office customer service phone number microsoft Office customer service phone number Office email customer service hotmail customer service phone number Office email customer service phone number microsoft Office customer service phone number Office phone number microsoft Office phone number Office express phone number Office phone number change Office phone number format Office phone book Office login Office help Office support phone number m... Read more

https://social.technet.microsoft.com/Forums/en-US/e4e0d7f9-a328-4da0-90c8-e53e39b7a8ff/office-support-1-800-385-4895-phone-number-customer-care-phone-number?forum=LCDS
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Has anyone heard of or had dealings with Procomsupport247 or Khamtechnologies. When My wife called the microsoft support number on two different occasions these are the people she got. They did help with the problem but they charge for service and want you to sign up for multi year contracts. Any help would be appreciated.

A:tech support scam?

Those are services offered by 3rd parties and are not affiliated with Microsoft. If you search for Microsoft support you'll usually get quite a few ads before seeing a real number. If you want actual Microsoft support go here:
Microsoft Support

http://www.techsupportforum.com/forums/f320/tech-support-scam-791906.html
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Hello It all began with a free space issue - after connecting numerous times to HP support tech i Support HP me Tech screwed was told to do a non destructive system restore which i did only to find my user profile gone and all the dlls that run my applications no longer working The space issues was from too many picture files which i discovered my husband had uploaded about pictures of a friends HP Tech Support screwed me wedding so once i got rid of those pictures the space issue was resolved After being completely frustrated and a lot of research I read to quot copy over quot my old user profile files from under quot documents and settings quot to the new profile i created which I did I also did a disk clean up and defrag and evidently have deleted a bunch of things i shouldn't have I never actually recovered the user profile the weird thing is is that the picture i had chosen associated with the old profile i'm trying to recover was recovered totally weird voo doo stuff going on in the background i guess so now i want to scream i guess i can delete everything i've backed up all the stuff that was under my documents so no big deal however it's the applications that i'm worried about when doing the non destructive restore it took me back to factory settings so my norton internet security was replaced with the day trial version of that came with the PC which was purchased in december and in march i got some freaky virus and the geek squad folks did a destructive recovery then june i got an other virus best buy fixed it and now i'm here i hate this computer - HP dv nr XP media oh yeah when talking to the hp tech and they asked me about my OS i told them that the sticker on the bottom of my notebook says XP media and when right clicking on my computer and going to information it shows xp media and even weirder in my help and support thingie it shows xp professional so i have no clue what OS i have i guess xp media professional i don't know the difference so longstory i'm currently running a scan to find what files i've deleted however also read that by quot undeleting quot these things can make my issue worse Is it possible to recover a quot reovery point quot that you cannot access through the reover manager I know that i had a recovery point at the end of october however its not there when going through the recovery manager and when doing the thing in safe mode when you quot return to a previous state quot or whatever it's called when the last time it worked right that didn't go back to the time when my old profile existed I can't believe that all of this stemmed from too many jpgs on my computer i seriously burst into tears yesterday trying to fix this and today i'm not even trying anymore looking for help please god someone help me I trust that these details may be somewhat helpful in attempts to resolve this I certainly appreciate all the help I can receive from those more technical experts than myself

A:HP Tech Support screwed me

DO you still have the recovery partition (hp uses that instead of discs now)

http://www.techsupportforum.com/forums/f10/hp-tech-support-screwed-me-193624.html
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Why is Google Chrome showing this:

I viewed my atatchment and for some reason it just shows code!m I took the pic with PrtScr and pasted to 'Paint', then uploaded, so what gives?

A:Tech Support is a Virus??

It appears to be a server issue at present.

http://www.techsupportforum.com/forums/f284/tech-support-is-a-virus-457074.html
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Hi, little glitch. When you good people notify me of a related post I duly open the email and normally right click on the link and "open in a new tab". This works fine. If however I LEFT click on it, I get an empty box, centre screen and the pc locks and I have to hack thru' task mang to get going again. Not really a prob but I would like some info if possible.

Many Thanks
Dave.

A:tech support cracks me up

What program is this for? Is it for Outlook Express or Microsoft Outlook??

http://www.techsupportforum.com/forums/f10/tech-support-cracks-me-up-140090.html
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I have the quot toolbar exe quot spy I posted my quot hijackthis quot log yesterday at pm but no one has replied Support Tech No Help Reply Guy Yet..Please yet Could someone please reply I am finding it very difficult to run my computer Here is a repost of my log Logfile of HijackThis v Scan saved at AM on Platform Windows XP SP WinNT MSIE Internet Explorer v No Tech Support Guy Reply Yet..Please Help SP Running processes C WINDOWS System smss exe C WINDOWS system winlogon exe C WINDOWS system services exe C WINDOWS system lsass exe C WINDOWS System Ati evxx exe C WINDOWS system svchost exe C WINDOWS System svchost exe C WINDOWS system spoolsv exe C WINDOWS system Ati evxx exe C WINDOWS TSI tsircusr exe C WINDOWS Explorer EXE C WINDOWS system TCAUDIAG exe C Program Files ATI Technologies ATI Control Panel atiptaxx exe C WINDOWS system sstray exe C Program Files ScanSoft PaperPort pptd nt exe C Program Files Common Files Symantec Shared ccApp exe C Program Files Common Files Logitech QCDriver LVCOMS EXE C Program Files No Tech Support Guy Reply Yet..Please Help Microsoft IntelliPoint point exe C Program Files Microsoft IntelliType Pro type exe C Program Files Zone Labs ZoneAlarm zlclient exe C Program Files PFU ScanSnap PfuSsSct exe C Program Files PFU ScanSnap CardMinder V CardLauncher exe C Program Files PFU ScanSnap PDF Thumbnail View pdfquickview exe C PROGRA Toolbar TBPS exe C Program Files PFU ScanSnap CardMinder V bcd file SbCRecE exe C WINDOWS system ctfmon exe C PROGRA Adobe ACROBA Acrobat Acrobat exe No Tech Support Guy Reply Yet..Please Help C PROGRA SecCopy SecCopy exe C Program Files Eraser eraser exe C Program Files Adobe Acrobat Distillr acrotray exe C WINDOWS System WISPTIS EXE C Program Files Silicon Image SiISATARaid SATARaid exe C PROGRA Toolbar PIB exe C Program Files PFU ScanSnap Driver PfuSsMon exe C Program Files Microsoft Office OFFICE ONENOTEM EXE C Program Files SpywareGuard sgmain exe C Program Files SpywareGuard sgbhp exe C WINDOWS System drivers CDAC BA EXE C Program Files Common Files Symantec Shared ccEvtMgr exe C PROGRA NORTON NORTON GHOSTS EXE C Program Files Common Files Microsoft Shared VS DEBUG MDM EXE C Program Files Norton SystemWorks Norton AntiVirus navapsvc exe C Program Files Norton SystemWorks Norton Utilities NPROTECT EXE C PROGRA NORTON SPEEDD nopdb exe C WINDOWS System svchost exe C PROGRA Toolbar TBPSSvc exe C WINDOWS System TSIRCSRV EXE C WINDOWS system ZoneLabs vsmon exe C Program Files Internet Explorer iexplore exe C Program Files Internet Explorer iexplore exe C Program Files Messenger msmsgs exe C PROGRA HEWLET HPSHAR hpgs wnf exe C DOCUME Richard LOCALS Temp Temporary Directory for hijackthis zip HijackThis exe R - HKLM Software Microsoft Internet Explorer Main CustomizeSearch res C PROGRA Toolbar toolbar dll sa R - HKLM Software Microsoft Internet Explorer Search SearchAssistant http www websearch com ie aspx tb id R - HKLM Software Microsoft Internet Explorer Search CustomizeSearch res C PROGRA Toolbar toolbar dll sa R - HKCU Software Microsoft Internet Explorer Toolbar LinksFolderName R - URLSearchHook no name - A - E E- -B D- DBE - C PROGRA Toolbar toolbar dll F - REG system ini UserInit C WINDOWS system userinit exe C WINDOWS TSI tsircusr exe O - BHO AcroIEHlprObj Class - E F-C D - D -B D- B D BE B - C Program Files Adobe Acrobat Acrobat ActiveX AcroIEHelper dll O - BHO SpywareGuard Download Protection - A E - F- - B - B DDD DB - C Program Files SpywareGuard dlprotect dll O - BHO Google Toolbar Helper - AA ED - DD- d - -CF F - c program files google googletoolbar dll O - BHO AcroIEToolbarHelper Class - AE CD -E - f- - EE - C Program Files Adobe Acrobat Acrobat AcroIEFavClient dll O - BHO NAV Helper - BDF E -B - AD-A -FADC B - C Program Files Norton SystemWorks Norton AntiVirus NavShExt dll O - Toolbar Adobe PDF - -D C - - FA - E EAAC - C Program Files Adobe Acrobat Acrobat AcroIEFavClient dll O - Toolbar Norton AntiVirus - CDD BF- FFB- - AD - DF B D - C Program Files No... Read more

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I have been trying to find out why my Win 7 mavhine decides to crash and then continues to do so . I really do not want to relist the same thread again, but this is getting frustrating

A:Are there any tech support people here?

My friend, you are going to have to give us a bit more information than just "My PC Crashes"

What occurs Just before the crash, During the crash, and when did it start to happen?

New software? Hardware? Removal of Software/Hardware?

We need more info on this, good sir. I'm sure we'd be glad to help.

Matt~

http://www.sevenforums.com/bsod-help-support/66379-there-any-tech-support-people-here.html
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I have been having a lot of trouble with my AVG internet security lately Seems like almost once a month I get a download that totally screws up AVG You get red warning messages everything shuts off cats and dogs moo cows fly etc Anyway you would think a company like AVG would have a better tech help section I have uninstalled and reinstalled my version of AVG at least times in the last three months The first time it took their support? tech Solved: AVG tech support weeks to answer my help question and it had nothing to do with the problem I finally fixed it myself by reinstalling it That seems like the only support advice you get from AVG as that is all they have told me to do I sent them my problem again as it just happened and they their tech site told me that Solved: AVG tech support? its a weekend and the reply might not be answered till monday I did the usual uninstall which by the way their uninstaller does not uninstall it freezes about half way through and I have tried several times in a row and it freezes no matter how many you do I had to remove it by using REVO then reinstalled it and it is working properly I am afraid to update as it might go again I have had Kaspersky for yrs and have never had a problem except for usage I have had AVG for a yr and a half and have had problems with it already and I have renewed it about months ago of the problems I have had since renewing Never again I am getting rid of AVG as soon as the renewal is up I am going to go with another internet security program as AVG is not exactly up to par as far as I am concerned If their program doesn t work they should give you a rebate after problems Very highly upset nbsp

A:Solved: AVG tech support?

Hi, Are you using two active security programs by any chance that have real time protection running? I see you also have Kaspersky.....did you mean on a different machine and not on this machine with the AVG issue? I realize it's a very basic question but we run into this quite often so just making sure. More than one antivirus / security suite type program running will usually cause weird issues like slowness and errors.

Why is your post marked "SOLVED"??
 

https://forums.techguy.org/threads/solved-avg-tech-support.1130003/
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I have a friend who had a problem on her computer and she called her ISP Comcast for help since she uses their Norton anti-virus program. To make a long story short, she had to provide them with both her log in & email passwords and then they wanted to charge her $215 to clean her computer.
That doesn't make sense to me - I'm not aware of any reliable ISP tech support asking for passwords. I know they ask for permission to take control of a computer and then supply a service number the computer user has to enter. Is this something new that an ISP tech support asks for passwords.
 
She has changed her email password and I recommended to her to also change her log on password.

A:Tech support asking for passwords

I'm not sure of ISP Comcast procedures but Remote Assistance opens with a Password the users needs to provide to the person they are requesting help from so that person can connect to the computer.Remote Assistance FAQsInvite Another User to Troubleshoot Your Windows 7 Machine with Remote AssistanceHow to Use Windows 7 Remote Assistance Easy Connect Asking for a log in and email passwords sometimes makes it easier for the Tech to do what they need to do especially when dealing with a novice user who knows little about computers. This is not something I would do but it does occur and some folks provide that information. $215 seems like a lot of money but again I don't know exactly what they had to do to clean this computer or how long it took. This sounds like an issue she should follow up by contacting ISP Comcast and speaking to a supervisor in their support division.

http://www.bleepingcomputer.com/forums/t/507503/tech-support-asking-for-passwords/