Windows Support Forum

Brand new laptop; faulty wifi process?

Q: Brand new laptop; faulty wifi process?

I got a new laptop recently (this past Sunday) and ever since I turned it on I've had horrible issues with WiFi. It's tothe point where I'm ready to return it to the store and just go without a computer. Keep in mind I'm not very tech savvy, so I might not know what you're talking about.

It's very slow and won't stay connected to the internet. 4/5 times it doesn't load the web page I'm trying to load and after about 5 minutes after powering on it disconnects from my Wi-Fi and refuses to reconnect. The troubleshooter says it's a router issue but resetting the router doesn't do anything at all and no other device in the house is having any issues. I haven't downloaded ANYTHING to it yet. In addition, when it /does/ connect to my Wi-Fi, trying to open any web page brings me to a "you are not connected to the internet" notice.

I have no idea what to do. I need a computer for work but I'm so sick of having problems with them.

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Preferred Solution: Brand new laptop; faulty wifi process?

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A: Brand new laptop; faulty wifi process?

Set up the laptop next to the router where the signal should be strongest. Are you sure that you are connecting to your own wi fi network and router? When you switch on the laptop it will search for in range networks and when you spot your own you are asked to give the password before you can use the internet for the first time. If that's not happening maybe its logging you on to a neighbouring unsecured network (no password set) where the signal is weak. If I click on the wireless icon bottom right in my taskbar it brings up a choice of available networks. My icon looks like a set of steps and so the icon shows how strong the signal is. Check that you are connecting to your own router and see how strong the signal is. You mention other devices that work OK but haven't given any details.
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Been Laptop Brand new this, to WiFi: Going HP btw using computers since s went out of style but am completely new to this quot wireless stuff quot Have an HP ze series ze wm actually laptop with which I want to go wireless Running XP Home Edition service pack but updating to Has an Intel Celeron or Mobile Pentium running at or GHz I believe Will be accessing a wireless router about feet distant HP Laptop Going WiFi: Brand new to this, btw I am HP Laptop Going WiFi: Brand new to this, btw pretty well convinced the HP has no wireless card installed reasons for my believing this are beneath my signature But the unit does have a PCMCIA card slot So my questions I just buy a quot wireless notebook adapter quot and install it Just out of curiosity why are they called quot adapters quot They are really quot Externally Installed Wifi Cards quot are they not Are there any discernable advantages one brand over the others Cisco-Linksys Belkin NETGEAR Am I going to need an external antenna and if so I d appreciate any suggestions as to brands specs or whatever The HP is about years old should I anticipate any BIOS issues I may have to deal with This computer was given to me so I may have trouble updating the BIOS if that is necessary Will not have access to this site till tomorrow so I won t be able to answer any questions till then Thank you folks Christopher Why I believe my notebook does not have a wifi card installed a the Mini PCI door on the bottom of the laptop has an open quot slot quot meant for a Wifi card I guess and I do not see any antenna connectors in said quot slot quot b I find no Wireless on off button on the front of the unit as shown in the users manual c I ve tried three or four methodologies -- found on the Web -- for determining if a wireless card is installed and they all seem to be indicating there is none d quot Start gt Control Panel gt Network Connections quot shows two monitor icons but says a connection is missing or is disconnected nbsp

A:HP Laptop Going WiFi: Brand new to this, btw

A network card would be under Network Adapters in Device Manager.

The adapter adapts the network card to the PCMIA interface. You may want to go USB instead if you have a port.

All major brands are good. No antenna is needed - it is built into the card.
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I just bought a HP Pavilion dv - nr notebook and wifi connect Brand not laptop will new to it has vista I have verizon dsl at home and that works perfectly fine internet works wirlessly I try to connect my laptop to the wifi i have at work and i get a message saying that Brand new laptop will not connect to wifi windows authentification has timed out I have a bunch of friends there who bring there laptops in and Brand new laptop will not connect to wifi they connect without a problem I also had the router turned off and turned back on and still no change One last thing everyonce in a while the little cpu screen in Brand new laptop will not connect to wifi the lower right hand side will go from having a red circle on it to flashing the bars as if its connected and then it just stops And also the internet light on the laptop is lit and is blue heres the Windows-Diagnostics-Networking Log Name System Source Microsoft-Windows-Diagnostics-Networking Date PM Event ID Task Category Level Information Keywords User LOCAL SERVICE Computer BadBoy-PC Description Helper Class L Sec Helper Class Event For complete information about this session see the Wireless Diagnostic Informational Event Helper Class Layer Security Initialize Status Success Result of diagnosis Problem found Root cause Windows cannot connect to quot CrownAcura quot Wireless authentication failed because of a timeout Detailed root cause Layer security key exchange did not generate multicast keys before timeout Repair option View available wireless networks You can then try connecting to quot CrownAcura quot again or try connecting to a different network If you own or set up this network reset your wireless router or access point and try connecting again Information for connection being diagnosed Interface GUID b ce-cd - dd - c - e bc Interface name Atheros AR b g WiFi Adapter Interface type Native WiFi Profile Discovery connection SSID CrownAcura SSID length Connection mode Infra Security enabled Yes Connection ID Security settings provided by hardware manufacturer IHV No Profile matches network requirements Yes Pre-Association and association status Success Security and Authentication Configured security type Wireless Protected Access with pre-shared keys WPA-PSK Configured Encryption type TKIP Security connect status Fail x Number of security packets received Number of security packets sent X protocol No Key exchange initiated Yes Unicast keys received Yes Multicast keys received No Event Verbosity Event Xml lt Event xmlns quot http schemas microsoft com win events event quot gt lt System gt lt Provider Name quot Microsoft-Windows-Diagnostics-Networking quot Guid quot c e - e - d -bbeb- quot gt lt EventID gt lt EventID gt lt Version gt lt Version gt lt Level gt lt Level gt lt Task gt lt Task gt lt Opcode gt lt Opcode gt lt Keywords gt x lt Keywords gt lt TimeCreated SystemTime quot - - T Z quot gt lt EventRecordID gt lt EventRecordID gt lt Correlation ActivityID quot BD - D - C - EF - A AB quot gt lt Execution ProcessID quot quot ThreadID quot quot gt lt Channel gt System lt Channel gt lt Computer gt BadBoy-PC lt Computer gt lt Security UserID quot S- - - quot gt lt System gt lt EventData gt lt Data Name quot HelperClassName quot gt L Sec Helper Class lt Data gt lt Data Name quot EventDescription quot gt For complete information about this session see the Wireless Diagnostic Informational Event Helper Class Layer Security Initialize Status Success Result of diagnosis Problem found Root cause Windows cannot connect to quot CrownAcura quot Wireless authentication failed because of a timeout Detailed root cause Layer security key exchange did not generate multicast keys before timeout Repair option View available wireless networks You can then try connecting to quot CrownAcura quot again or try connecting to a different network If you own or set up this network reset your wireless router or access point and try connecting again Information for connection being diagnosed In... Read more

A:Brand new laptop will not connect to wifi

From what I can tell at first look at the errors you are getting, it appears that it may be a security issue. The router you're trying to connect to has a WPA key associated with it. Make sure that when you try to connect, you are using the correct type of WPA and using TKIP as the encryption type. If you're not sure what type of WPA it is using, you can have them (assuming at least one of them is running vista as well) go to the network and sharing center, click on view status next to the network, then click on wireless properties, followed by the security tab and it will show it to you right there. Also make sure you are typing in the WPA key correctly.
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Ran Windows Updates
I disabled Windows firewall
I have MSE for anti-virus, I disabled that as well
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Booted into Safe Mode, problem exists there as well
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Time to just reinstall Windows?

A:Brand new laptop (7-HP) wifi gets IP but no LAN/WAN access

Comcast does not supply Routers. They only supply Modems and there is NO WiFi in any Cable Modem. At least that is how it is on my Comcast connection and I supplied my own modem and router.

You need a Real Router with WiFi as what you are doing now is getting a Public IP address from the Modem when the system is Wired to the modem.

So run out and buy a router. While you are out shut the modem down, power it off. When you get back with your WiFi Router connect your PC to it, without connecting it to the modem, and go into the setup system and assign a different Logon password to the main section of the router and then the WiFi section and put in a SSID and password for the WiFi. Once all that is done then connect the router to the modem and power the modem up. The WAN/Internet port of the router will get the Comcast assign Public IP and your PC will get a Private IP address from the routers DHCP server. Whether it is connected by wire or WiFi.
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A:Intermittent WiFi Connection on Brand New Laptop w/ Windows 8

After posting this I searched again and found a video that explained how to change the power management under configure under properties of the wifi connection that was showing limited connection (again). By unchecking the box that allows the computer to turn off the access point, the computer now leaves that function alone. But in order for it to work I needed to restart the computer (I know, an easy step that I totally forgot to do).
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A:Windows 7 suspected faulty installation media or process

Replace the AVG crapware, which is recommended by no one here, with Microsoft Security Essentials.

Did you follow closely the steps to get a perfect Clean Reinstall Windows 7 Factory OEM - which are the same for retail? Pay close attention to how drivers are handled in Win7 which is different than XP.

If that doesn't help then work through these Troubleshooting Steps for Windows 7
starting with a Clean Boot, hardware tests, logs, Solutions, drivers.
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A:Lenovo y50, Unstable wifi, Potential faulty hardwar Realtek RTL8723BE

I did some searching and came across other people having the same issue with that specific model wifi chip. Some of them have gotten it to work by either A: enabling their router's IPV6 or setting the IPV6 to auto, or B: checking that the antenna wire connected to the wifi chip in the computer isn't loose. By no means a guarantee, but worth a shot.
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A:Brand new HP WiFi does not work

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A:Very weak wifi on brand new Pavilion 15 bj000nh

No wireless card will work well with only a single antenna, and a dual band (2.4 and 5 ghz) will not work at all on one antenna... An antenna lead can be added but it takes almost complete disassembly. I doubt the Service Center would do it. I wish there were something I could tell you. A usb wireless dongle is actually your best option. 15 bucks on and you will have good reception at the cost of losing access to one usb port.
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A:Impossibly Slow Wifi Speed, Brand New Computer.

Did you try an ethernet cable instead of wireless? If that works normally, read on...

I had a problem like this many years ago, it turned out to be something wrong with the drivers for the network card I was using. To fix it, go into device manager and find the entry for the wireless network adapter (eg "xyz wireless network adapter"). Right click on the adapter and select "remove". Reboot the machine. It should detect the adapter as new hardware and reinstall the drivers for the network hardware. Of course you may need to supply the drivers at this point if they are not available on the machine.

This is somewhat techy and if you are not a level 2 nerd you may want to get a qualified friend to help...
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A:Wifi drops constantly on brand new HP Envy Notebook.

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A:My faulty Laptop

I share your doubts about the "resistors and capacitors".

With amost all components being surface mount, bery little on the motherboard is "serviceable" to that extent.

But if it is new, why are you paying for service? Revert to XP and if it still persists send it back under warranty. And don't use cracked software.

Defeating the activation is a breach of the forum rules, so expect the post to be closed at any stage.
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Kind regards
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This is what happens After a few hours of operation svchost exe crashes Doesn't matter what I'm doing Gaming surfing you name it Faulting module svchost exe version faulting module unknown version faulty address x A few seconds will pass as I accept and my theme will change from the start blue one to the old grey one in a few seconds and then reset to the standard XP one Here's what I know so far When this happens crashes it takes faulty randomly, Svchost.exe no address, faulty module crashes no Windows Audio and a few other services with it which I have to start again using Run services msc I know which instance contains the Windows Audio Svchost.exe crashes randomly, no faulty address, no faulty module service so the problem is Svchost.exe crashes randomly, no faulty address, no faulty module most likely with one of the services hosted within that particular instance of Svchost.exe crashes randomly, no faulty address, no faulty module svchost I'm a bit lost though I don't know what to do because it doesn't give me an address it doesn't tell me which service is messing up so I need some help I have the windows error log and a decent recollection of what has happened since that error started I got a new X-fi sound card a Sound Blaster X-Fi Platinum Fatal ty Champion The errors coincide with me installing that card but I can't see how that would mess up like this though http img imageshack us my php image errorspx jpg I don't know if I'm totally off the mark here but is it fair to assume that it is only ONE instance of svchost crashing The screenshot above shows the svchost hosting the services that go down after the crash I have a saved version of the program error log Right click on This Computer administrate System tools Log Program I have searched far and wide on the internet and tried all kinds of solutions Others have had this problem and it has been linked with the quot Automatic Updates quot service but that did nothing for me whether deleted the whole Windows Update service and re-registered the DLLs in short even though I replaced the Windows Update service and everything related to it with fresh copies generated by Windows itself Another related problem I found was the same message and the same symptom svchost crashing some time after a bootup There was a hotfix for this but I'm already using Windows XP Pro with Service Pack which contains this update and others addressing such issues And I have zero malware on this computer Am I looking at a faulty product here Damaged ram Lastly I have a copy of my error log containing about months before this error started http www megaupload com d DVZTRVWR Any help appreciated I'm going mad just from not knowing where exactly the problem lies
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Question is, will the external display still work if I reimage the laptop at all or will I have to use the half dead screen to reimage it until I get the graphics drivers reinstalled?

A:Re-image laptop with faulty screen??

Any laptop will work with an external monitor. Drivers won't be an issue.
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Thanks guys,

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I've had a search through the posts on the forum, and haven't really come up with anything to answer my question. I do apologise if I have missed it though!

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My question: will I be able to reinstall the Win 7 upgrade (once XP is installed again of course) on my new laptop?

I'd appreciate any help or advice, many thanks in advance!

A:Installing Win 7 on a replacement-for-faulty laptop

Quote: Originally Posted by marvelman

Hi everyone,

I've had a search through the posts on the forum, and haven't really come up with anything to answer my question. I do apologise if I have missed it though!

Basically, I have installed Win 7 Prof Upgrade (from XP) on my MacBook via Bootcamp. However, this MacBook has developed a fault and is being replaced by Apple, who are sending me a new laptop.

My question: will I be able to reinstall the Win 7 upgrade (once XP is installed again of course) on my new laptop?

I'd appreciate any help or advice, many thanks in advance!

Probably it's possible, if it's not a OEM version. I have r?install Windows 7 on a new HDD and I was able to reactivate with Winupdate.
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A:Faulty Laptop Video Card

The low level functions of the video card use a vga vesa driver
that does not activate the hardware accelleration.
The problems you ar e having when the driver loads indicates
bad hardware and not a driver problem.
Being as it is a 6800 go card,it is probably replacable.
It would need to be replaced with the exact same type of card,
but not necessarily the same model.
If you want to try a newer driver,you would need to uninstall the old
one from start/control panel/add remove programs.
Download a driver here.
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A:BSOD 116 faulty graphics card or faulty drivers?

Sorry thought I uploaded this but apparently not.
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Recently I've noticed that my battery stops charging earlier and earlier. At first it stopped at 87%, then 83%, then 80% all in one week. I've had the computer for about a year which seems a bit early for it to start degrading so fast, so could it be the power cord?

The Toshiba cord says Model: PA-1750-29, Input: 100-240V~ 50-60Hz 1.5A, Output: 19V[solid line above a dotted line]3.95A
The 3rd party cord says Model: PA-34671ACA, Input: 100-240V~1.5A 50/60Hz, Output: 19V[solid over dotted]3.95A

If the new cord is harmful to my battery, I can just solder its input plug onto the Toshiba charger (that's the only bit that was broken) but I'd rather not risk breaking two power cords if I don't need to.


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My sister dropped my laptop and I am worried I may have a faulty hard drive.

Is there any good tool out there which can thoroughly check my Hard Drive for ANY error at all?


A:Dropped my Laptop may have faulty Hard Drive

Use something like SeaTools to check condition of HDD, link to download here
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A:Starting Dell laptop when battery faulty

Remove the battery...
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I purchased a replacement with the same voltage and amperage that is supposed to work on a XPS 12. The laptop now powers on but will not charge. The BIOS states that the adapter is unknown and will not allow it to charge.
What can I do now? I find it really frustrating that I cannot get a direct replacement from Dell themselves so I'm stuck with a laptop that is not portable at all since the battery is at 0%

A:XPS 12 Power Adapter Faulty. Cannot charge laptop.

Third party adapters usually do not have required logic circuit to complete the batter charging loop.  It's easy to find genuine, OEM Dell adapters:
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A:Faulty DVD drive on high-grade laptop

I can't find W76S on Hi-Grade's site, so I don't know what extras the laptop has. And their FTP server for driver download appears to be offline. Do you still have the CD/DVD w/ device drivers that came with the laptop? Perhaps try reinstalling the drivers for the webcam, card-reader, etc. from that disc.

The other option is take a look at Device Manager. Look at the properties for those w/ exclamation marks. There should be a Details tab. Select Hardware Ids under Property, and you should get couple things in the Value box. Hopefully, the 1st one will help you identify the make and from there, the right driver. If not, try using the 2nd value.
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A:wifi installed but can't log online to finish the process

If I'm not mistaken that computer comes with an optional PCI wifi adapter, did you install it?
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A:Solved: Company Laptop Connects to Secure WiFi at office but not WiFi at home
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A:Solved: wifi laptop+wifi xbox360+USB modem--->not able to connect to live!!!
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A:Faulty laptop purchase - Legal rights comments?

You can check your rights to a replacement laptop or a refund from the Citizens Advice consumer help line found click here
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A:RE: Faulty Dell Laptop / Customer Service Feedback

Moderators: Please feel free move this post to a more appropriate section of the forum should you see fit.
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I m not sure whether to system restore or fight to try and issues Slow Faulty, laptop, Audio multiple fix my laptop but here are the problems that I am aware of - Recently the audio turns off randomly USUALLY Slow laptop, Audio Faulty, multiple issues it turns off if I turn up the volume on Slow laptop, Audio Faulty, multiple issues the computer - The laptop has been getting progressively slower over the years - Slow laptop, Audio Faulty, multiple issues The Icon Tray at the bottom near the clock is broken when I click the little arrow to expand it takes about seconds to load and then pops up as a huge white empty box It takes a good few minutes for the box to close if I click on another window and the whole computer freezes up during that time - When I go to quot Folder Options quot and then go to quot View quot the icon for quot Files and Folders quot is a black square and where quot Hidden files and folders quot is there is another black box next to that with the two options listed in caps lock quot NOHIDDEN quot and quot SHOWALL quot Both of which are un-ticked and cannot be ticked I can provide pictures for any of these claims if that helps I m not the best at articulation Over the years I ve tried various methods to fix problems that I just pick up from the internet when others get help I ve never actually sought help that applies directly to me Here are my FRST and Addition logs FRST Scan result of Farbar Recovery Scan Tool FRST x Version - - Ran by Hero administrator on KAPPELLAJ - - Running from C Users admin Desktop Loaded Profiles Hero Available Profiles Hero amp Administrator Platform Windows Enterprise Service Pack X Language English United States Internet Explorer Version Default browser Chrome Boot Mode Normal Tutorial for Farbar Recovery Scan Tool http www geekstogo com forum topic -frst-tutorial-how-to-use-farbar-recovery-scan-tool Processes Whitelisted If an entry is included in the fixlist the process will be closed The file will not be moved AuthenTec Inc C Program Files Fingerprint Sensor ATService exe Softex Inc C Program Files Softex OmniPass OmniServ exe Wacom Technology Corp C Program Files Tablet ISD ISD TouchService exe Wacom Technology Inc C Program Files Tablet CalibrationAssistant exe Microsoft Corporation C Windows System wlanext exe Apple Inc C Program Files x Common Files Apple Mobile Device Support AppleMobileDeviceService exe Apple Inc C Program Files Bonjour mDNSResponder exe Broadcom Corporation C Program Files WIDCOMM Bluetooth Software btwdins exe Microsoft Corporation C Program Files x Skype Toolbars AutoUpdate SkypeC CAutoUpdateSvc exe Microsoft Corporation C Program Files x Skype Toolbars PNRSvc SkypeC CPNRSvc exe Intel R Corporation C Program Files Intel WiFi bin EvtEng exe FUJITSU LIMITED C Program Files Fujitsu FUJ E FUJ E exe O Micro International C Windows System drivers o flash exe C Program Files x Razer Razer Services GSS GameScannerService exe Intel R Corporation C Program Files Common Files Intel WirelessCommon RegSrvc exe Wacom Technology Corp C Program Files Tablet ISD ISD Tablet exe Microsoft Corp C Program Files Common Files Microsoft Shared Windows Live WLIDSVC EXE Microsoft Corp C Program Files Common Files Microsoft Shared Windows Live WLIDSVCM EXE Microsoft Corporation C Windows System wisptis exe Intel Corporation C Program Files x Intel Intel R Management Engine Components LMS LMS exe Intel Corporation C Program Files x Intel Intel R Management Engine Components UNS UNS exe Microsoft Corporation C Windows System wisptis exe Wacom Technology Corp C Program Files Tablet ISD ISD TabletUser exe Wacom Technology Corp C Program Files Tablet ISD ISD Tablet exe FUJITSU LIMITED C Program Files Fujitsu SSUtility FJSSDMN exe C Windows snuvcdsm exe Sonix C Windows vsnp uvc exe Realtek Semiconductor C Program Files Realtek Audio HDA RAVCpl exe Intel Corporation C Windows System igfxpers exe Softex Inc C Program Files Softex OmniPass scureapp exe FUJITSU LIMITED C Program Files F... Read more

A:Slow laptop, Audio Faulty, multiple issues

==================== One Month Created files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2015-08-28 21:23 - 2015-08-28 21:24 - 00025617 _____ C:\Users\admin\Desktop\FRST.txt
2015-08-28 21:22 - 2015-08-28 21:23 - 00000000 ____D C:\FRST
2015-08-28 21:21 - 2015-08-28 21:21 - 02186752 _____ (Farbar) C:\Users\admin\Desktop\FRST64.exe
2015-08-28 18:52 - 2015-08-28 18:52 - 00001945 _____ C:\Windows\epplauncher.mif
2015-08-28 18:46 - 2015-08-28 18:46 - 00002123 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Security Essentials.lnk
2015-08-28 18:45 - 2015-08-28 18:46 - 00000000 ____D C:\Program Files\Microsoft Security Client
2015-08-28 18:45 - 2015-08-28 18:45 - 00000000 ____D C:\Program Files (x86)\Microsoft Security Client
2015-08-24 12:51 - 2015-08-24 12:51 - 00000000 ____D C:\Users\admin\AppData\Roaming\com.playsaurus.heroclicker
2015-08-24 12:49 - 2015-08-24 12:49 - 00000222 _____ C:\Users\admin\Desktop\Clicker Heroes.url
2015-08-24 12:49 - 2015-08-24 12:49 - 00000000 ____D C:\Users\admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Steam
2015-08-24 12:45 - 2015-08-24 12:45 - 00000000 ____D C:\Users\admin\AppData\Local\Steam
2015-08-24 12:45 - 2015-08-24 12:45 - 00000000 ____D C:\Users\admin\AppData\Local\CEF
2015-08-24 12:39 - 2015-08-24 15:39 - 00000000 ____D C:\Program Files (x86)\Steam
2015-08-24 12:39 - 2015-08-24 12:39 - 00000973 _____ C:\Users\Public\Desktop\Steam.lnk
2015-08-24 12:39 - 2015-08-24 12:39 - 00000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Steam
2015-08-20 07:54 - 2015-08-11 02:20 - 25191936 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
2015-08-20 07:54 - 2015-08-11 02:14 - 02724864 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb
2015-08-20 07:54 - 2015-08-11 01:33 - 02724864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
2015-08-20 07:54 - 2015-08-11 01:20 - 19871232 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2015-08-12 03:05 - 2015-07-30 14:13 - 00124624 _____ (Microsoft Corporation) C:\Windows\system32\PresentationCFFRasterizerNative_v0300.dll
2015-08-12 03:05 - 2015-07-30 14:13 - 00103120 _____ (Microsoft Corporation) C:\Windows\SysWOW64\PresentationCFFRasterizerNative_v0300.dll
2015-08-11 21:32 - 2015-07-21 01:39 - 00389840 _____ (Microsoft Corporation) C:\Windows\system32\iedkcs32.dll
2015-08-11 21:32 - 2015-07-21 01:12 - 00342736 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iedkcs32.dll
2015-08-11 21:32 - 2015-07-16 21:54 - 00004096 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollectorres.dll
2015-08-11 21:32 - 2015-07-16 21:37 - 00066560 _____ (Microsoft Corporation) C:\Windows\system32\iesetup.dll
2015-08-11 21:32 - 2015-07-16 21:36 - 00584192 _____ (Microsoft Corporation) C:\Windows\system32\vbscript.dll
2015-08-11 21:32 - 2015-07-16 21:36 - 00417792 _____ (Microsoft Corporation) C:\Windows\system32\html.iec
2015-08-11 21:32 - 2015-07-16 21:36 - 00048640 _____ (Microsoft Corporation) C:\Windows\system32\ieetwproxystub.dll
2015-08-11 21:32 - 2015-07-16 21:35 - 02885632 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll
2015-08-11 21:32 - 2015-07-16 21:35 - 00088064 _____ (Microsoft Corporation) C:\Windows\system32\MshtmlDac.dll
2015-08-11 21:32 - 2015-07-16 21:27 - 00054784 _____ (Microsoft Corporation) C:\Windows\system32\jsproxy.dll
2015-08-11 21:32 - 2015-07-16 21:26 - 05923328 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll
2015-08-11 21:32 - 2015-07-16 21:26 - 00034304 _____ (Microsoft Corporation) C:\Windows\system32\iernonce.dll
2015-08-11 21:32 - 2015-07-16 21:23 - 00615936 _____ (Microsoft Corporation) C:\Windows\system32\ieui.dll
2015-08-11 21:32 - 2015-07-16 21:21 - 00816640 _____ (Microsoft Corporation) C:\Windows\system32\jscript.dll
2015-08-11 21:32 - 2015-07-16 21:21 - 00814080 _____ (Microsoft Corporation) C:\Windows\system32\jscript9diag.dll
2015-08-11 21:32 - 2015-07-16 21:21 - 001... Read more
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i have also tried putting off my firewall but with no use....
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from device manager network controller is yellow
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A:wifi icon is red cross, also wifi light on laptop does not show up

Hi Welcome to Seven Forums ... Select the Network Controller Right click select Property's ...

Then the Details Tab and Post any Info it says there ...
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A:Weak WiFi detection of laptop: will an external wifi adapter...

Dear Customer, In case if your laptop is under warranty, You may call  HP and will replace the Wireless card.Contact HP However you may still use the External WIFI USB Adapters, I would like to share a document which helps how to choose the required Adapters. After trying you may search the model of the adapter online with Amazon for price details. Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee
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A:Network process freezes when switching from wifi to wired

bump ?
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A:Dell Inspiron 1525 laptop keyboard problem faulty or not?

Yes, I would say replace the keyboard too
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A:Dell laptop, onboard Wifi & USB Wifi nonfunctional

If wireless are enabled then perhaps check services.msc for WLAN AutoConfig (automatic - started). Your repair install should have taken care of this though so not very hopeful.

Edit: also try uninstalling McAfee
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A:Wifi issue specific to my laptop and home wifi

It all depends on location, location, location. Some Gateways are just garbage. If you are not getting a strong enough signal, get an Access Point. Also you need to make sure that you are not on a congested channel, which is usually Channels 6 & 11 for 2.4 Ghz units.
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Although I am connected to our but No 13 ... internet Wifi Wifi on via Folio laptop connection wireless network on the Folio there is no internet connection I can however connect to the internet via Wifi on two other household laptops both of them HP so I believe the problem is with the Folio itself I can also connect to other computers on the network on the Folio but something is preventing it from getting on the internet I can only get the internet via hardwired ethernet connection on the Folio I have tried the following fixes multiple times No internet connection on Folio 13 laptop via Wifi but Wifi ... without success nbsp -Run the Windows troubleshooter for Internet Network It says the connection between your access point router or cable modem and the internet is broken But not on other wifi computers here--works fine -Reboot Reset the modem -Disable Renable the wifi adapter Intel Centrino Wireless N -Update wifi No internet connection on Folio 13 laptop via Wifi but Wifi ... adapter driver it says driver is up to date -Uninstall reinstall wifi adapter-Remove Wifi Network from list of available networks reboot add this network back in-Roll back all No internet connection on Folio 13 laptop via Wifi but Wifi ... Windows updates from the past month-Searched self-help forums for a possible solution nbsp And yes the wifi keyboard light is blue not orange nbsp Can someone help please

A:No internet connection on Folio 13 laptop via Wifi but Wifi ...

Hi A visual reference point... From your description the fault is either with an app or hardware issue.  But if you follow the paths you may actually find the correct resolution. AAND I doubt I can can come up with anything new, but confirmation of the settings from your description, may help me to. So as an administrator, in a Command Prompt window (or copy and paste the whole netfixer.bat) short version... C:\WINDOWS\system32>getmacPhysical Address    Transport Name=================== ============================================48-E2-44-54-66-27   \Device\Tcpip_{F5FF31F1-C343-42B0-B6A9-BD17E49ED64C}B0-5A-DA-DE-84-28   Media disconnected48-E2-44-54-66-28   Media disconnected 1x Wi-FI, 1 x B/Tooth & 1 x Ethernet ----------------------------------------C:\WINDOWS\system32>netsh wlan show interfacesThere is 1 interface on the system:    Name                   : WiFi 2    Description            : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter    GUID                   : f5ff31f1-c343-42b0-b6a9-bd17e49ed64c    Physical address       : 48:e2:44:54:66:27    State                  : connected    SSID                   : XXXXXXXXXXXXXXXXXXXX    BSSID                  : 10:0d:7f:cf:2b:da    Network type           : Infrastructure    Radio type             : 802.11n    Authentication         : WPA2-Personal    Cipher                 : CCMP    Connection mode        : Auto Connect    Channel                : 11    Receive rate (Mbps)    : 72    Transmit rate (Mbps)   : 72    Signal                 : 87%    Profile                : XXXXXXXXXXXXXXXXX-----------------------------------------------------------You can swap interfaces for drivers and settings, if you so choose. ------------------------------------------------------------- :: NetFixer.bat, Copy, Paste & Save As...:: Use a text editor (Notepad). Then edit:: the file, EG-Remove the :: in front of:: ::ipconfig -all >>IP.txt to make a txt:: file called IP.txt to read thru later.:: Run as Administrator for best [email protected] THIS MAY HELP TO REPAIR / RECTIFY,@ECHO VERY, SIMPLE NETWORK [email protected]@ECHO THE RESULTS MAY VARY ACCORDING [email protected] YOUR CONFIGURATION AND USER [email protected] A RE-BOOT MUST BE DONE AFTER [email protected] SOME OF THE CHECKS OPTIONED [email protected]:[email protected] TYPE IN YOUR PREFERRED MENU [email protected]@[email protected] 0 - PING_LO Ping test to [email protected] 1 - PING_MS Ping test to [email protected] 2 - GET_MAC Obtain MAC address(es)@ECHO 3 - GET_IPs Lists all IP [email protected] 4 - IP... Read more
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A:Best Laptop Brand?

well, its going to be difficult to get an real answer on the Brand -
Compaq and HP are the same company - and I have various HPs and Compaqs machines around friends and family and all work well
I also have Toshiba, Acer and PackardBell and a sony machine

Very few have gone wrong,
I also have Dell in family

So I dont think you will get a definitive answer here on brand , because other people will have had BAD experiance with Dell, Toshiba etc etc also having issues with support - so I suspect on a POLL everyone would have had a bad experience with every manufacturer

No different to car brands really BMW, SAAB, Vauxhall - etc -

Windows 7 is an improvement on Vista - and your unlikely to get a new machine with vista on these days new , and if you did get offered vista I would be very suspect of the seller

and she is relying on me to come up with the goods information Click to expand...

I play that role for family and friends - So I tend to avoid the shop brands (which we have in the UK) and only look at the big names
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What does she want to do with the laptop - is she running any special programs that are only available on PCs Windows - that would be where i would look into before deciding on apple - also apples are quite expensive in UK - basic entry price £780 and windows laptops £350

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A:Brand New Xp Laptop

Non-windows bloatware - that's what id safe to remove if done properly.

Leave all Windows connected aps alone unless you are expert at what you are doing.
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A:Brand New Laptop

Hello,I know you thought you posted a RootRepeal log in your HiJack This topic here: but it isn't showing - anywhere. If you add a reply and post the log in the text body, I'll merge it to the original post there.Orange Blossom
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Our Sunday paper usually has ads for 6 sources of computers. Any suggestions on the one with the best prices, service and clerks with knowledge?

1. Best Buy
2. Comp USA
3. Circuit City
4. Office Max
5. Office Depot
6. Staples

For quality, reliability, support and 'bang for the buck', what say you?

A:What brand of laptop would you buy?

None of the above, they are list price stores except for closeouts you probably wouldn't want in a laptop.
Best laptops and best priced these days :
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A:Need Help, Brand New Laptop

Hello timbo222, and welcome to Bleeping Computer. My name is Charles and I will be helping you to clean up your computer.Please give me some time to look over your log and I will get back to you as soon as possible.Thanks,Charles
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Which brand of laptop do you recommend, and which would you stay away from?

I need a business laptop for QuickBooks, Microsoft RMS & POS, and general business apps.

It has to have Win XP Pro.

My budget: $800. Must be new.

Any thoughts on Lenovo, HP, Dell, Toshiba, and Acer?


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Picked up a laptop last night for my dad Is there anything in the HJT log that I Brand new laptop can remove Brand new laptop I don t want any resource hogs to be Brand new laptop running in the background Thanks so much Logfile of Trend Micro HijackThis v Scan saved at PM on Platform Windows Vista SP WinNT MSIE Internet Explorer v Boot mode Normal Running processes C Program Files x Adobe Acrobat Distillr acrotray exe C Program Files x Adobe Reader Reader reader sl exe C Program Files x Sony ISB Utility ISBMgr exe C Program Files x Java jre bin jusched exe C Program Files x iTunes iTunesHelper exe C Program Files Sony Corporation SmartWi Connection Utility CCP exe C Program Files Sony Corporation SmartWi Connection Utility PowerManager exe C Program Files Sony Corporation SmartWi Connection Utility ThirdPartyAppMgr exe C Program Files Sony Corporation SmartWi Connection Utility UIManager exe C Program Files x Mozilla Firefox firefox exe C Program Files Sony VAIO Reminder VAIOReminder exe C Program Files x Trend Micro HijackThis HijackThis exe R - HKCU Software Microsoft Internet Explorer Main Default Page URL http www sony com vaiopeople f R - HKCU Software Microsoft Internet Explorer Main Search Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Default Page URL http www sony com vaiopeople f R - HKLM Software Microsoft Internet Explorer Main Default Search URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Search Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Start Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Search SearchAssistant R - HKLM Software Microsoft Internet Explorer Search CustomizeSearch R - HKCU Software Microsoft Internet Explorer Toolbar LinksFolderName F - REG system ini UserInit userinit exe O - Hosts localhost O - BHO AcroIEHelperStub - DF C-E AD- -A -FA C EBDC - C Program Files x Common Files Adobe Acrobat ActiveX AcroIEHelperShim dll O - BHO Java tm Plug-In SSV Helper - BB-D F - C-B EB-D DAF D D - C Program Files x Java jre bin ssv dll O - BHO Java tm Plug-In SSV Helper - DBC -A - b-BC - C C C A - C Program Files x Java jre bin jp ssv dll O - HKLM Run Adobe Reader Speed Launcher quot C Program Files x Adobe Reader Reader Reader sl exe quot O - HKLM Run ISBMgr exe quot C Program Files x Sony ISB Utility ISBMgr exe quot O - HKLM Run SunJavaUpdateSched quot C Program Files x Java jre bin jusched exe quot O - HKLM Run SmartWiHelper quot C Program Files Sony Corporation SmartWi Connection Utility SmartWiHelper exe quot WindowsStartup O - HKLM Run QuickTime Task quot C Program Files x QuickTime QTTask exe quot -atboottime O - HKLM Run iTunesHelper quot C Program Files x iTunes iTunesHelper exe quot O - HKUS S- - - Run Sidebar ProgramFiles Windows Sidebar Sidebar exe detectMem User LOCAL SERVICE O - HKUS S- - - Run WindowsWelcomeCenter rundll exe oobefldr dll ShowWelcomeCenter User LOCAL SERVICE O - HKUS S- - - Run Sidebar ProgramFiles Windows Sidebar Sidebar exe detectMem User NETWORK SERVICE O - Global Startup Acrobat Assistant lnk C Program Files x Adobe Acrobat Distillr acrotray exe O - Global Startup Bluetooth lnk O - Extra context menu item E amp xport to Microsoft Excel - res C PROGRA MICROS Office EXCEL EXE O - Extra context menu item Send image to amp Bluetooth Device - C Program Files WIDCOMM Bluetooth Software btsendto ie ctx htm O - Extra context menu item Send page to amp Bluetooth Device - C Program Files WIDCOMM Bluetooth Software btsendto ie htm O - Extra button Send to OneNote - A- - f c- - EE C C - C PROGRA MICROS Office ONBttnIE dll O - Extra Tools menuitem S amp end to OneNote - A- - f c- - EE C C - C PROGRA MICROS Office ONBttnIE dll O - Extra button Research - B - CC- C -B BE- C C A - C PROGRA MICROS Office REFIEBAR DLL O - Extra button Send To Bluetooth - CCA CA-C - ef- - C D F - C Program Files WIDCOMM Bluetooth Software b... Read more

A:Brand new laptop

Can I not remove anything? Seems like there is a lot of stuff on here. What is the deal with the entries that say "(missing file)" at the end of them?
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My son has a brand new laptop I set it all up nicely for him with AVG Zonealarm firewall spy stuff too etc Off he went to uni I visited him last week and he wanted to show me stuff on his computer When the zonealarm popup came on he just clicked on allow Son's New Brand Laptop I was gobsmacked I tried to explain to him not to do this He's been away about a month and uses his computer for all the typical teen stuff Anyway tonight I got a text My computer won't let me log on I called him Apparently he gets to the log on screen and logs on But then he just gets a black screen I thought it sounded pretty horrible I told him to log on in safe mode and see if it Son's Brand New Laptop says at the bottom of the screen log on at the last successful log in or something like that I said if that doesn't Son's Brand New Laptop work he'll have to re format his hard drive Is this correct advice I'm almost as computer illiterate as him

A:Son's Brand New Laptop

It depends on what he gets in Safe Mode - if he can get in, the first thing to try would be updated video drivers. Also, have him look in the Event Viewer (Start...type in "eventvwr.msc" (without the quotes) and press Enter) - check in Windows Logs, then in Application and System.
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im looking into buying a laptop for a family member for christmas, he does alot of gaming and downloads alota stuff all the time so im wondering whats a good brand to get i know theres been some bad talk about toshiba, and im not a fan of the sony prices considering i dont think there name makes there 2nd hand parts more expensive... can any1 recommend a good brand or models, im open for opinion and prior experience comments, any help would be great thanks alot...

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Hi i have a hp probook 4530s. I recently installed a new norton security package upon restart the wifi icon amd every thing to do with wifi has dissapeared. There is a wifi on off button on the keypad area and when i press it, all that seems to happen is the Bluetooth turns on/off i have looked in the network adapters amd nothing is there. Its like wifi option has just got up and left my laptop. I recently upgraded to windows 10 and when i went to the hp support site they dont provide drivers for windows 10 as i was going to try install the drivers for wifi again. Im stumped can anyone help?

A:Wifi / Wifi icon has left my laptop

I remember seeing a post on the HP Forums about this, but just now, I can't find it. From what I remember, this was a known problem with the new Norton security package. You should check the Norton security forums to see about this as they probably have a fix for it.
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Hi, I just bought a new laptop to replace my old HP one, and after using it for half an hour I have become incredibly irritated at a gritty whirring noise of what sounds like a processor (it doesn't sound the same as the cooling fan imo), originating from the right side of my laptop underneath the keypad. I am wondering whether this is common for this particular model of laptop or whether I have a fault item. Any help would be greatly appreciated.
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I bought the laptop last night and its already infected Its a Toshiba and its fairly decent I ve been recieveing recurring IE Beta pop ups even though I v removed Brand Laptop, Infected New Already all my IE files and use FF as my default browser SpySweeper has been run and its helped with earlier problems but no good with these stubborn ones Log Logfile of HijackThis v Scan saved at PM on Platform Windows XP SP WinNT MSIE Internet Explorer v Running processes C WINDOWS System smss exe C WINDOWS system Brand New Laptop, Already Infected winlogon exe C WINDOWS system services exe C WINDOWS system lsass exe C WINDOWS system Ati evxx exe C WINDOWS system svchost exe C WINDOWS System svchost exe C WINDOWS system ACS exe C WINDOWS system rundll exe C Program Files Common Files Symantec Shared ccSetMgr exe C Program Files Common Files Symantec Shared SNDSrvc exe C Program Files Common Files Symantec Shared SPBBC SPBBCSvc exe C WINDOWS system Ati evxx exe C Program Files Common Files Symantec Shared ccEvtMgr exe C WINDOWS system spoolsv exe C Program Files TOSHIBA ConfigFree CFSvcs exe C WINDOWS system DVDRAMSV exe C Program Files Norton AntiVirus navapsvc Brand New Laptop, Already Infected exe C Program Files Norton AntiVirus IWP NPFMntor exe C Program Files Webroot Spy Sweeper WRSSSDK exe C Program Files ATI Technologies ATI Control Panel atiptaxx exe C Program Files Apoint K Apoint exe C Program Files TOSHIBA E-KEY CeEKey exe C Program Files TOSHIBA ConfigFree NDSTray exe C Program Files TOSHIBA TouchPad TPTray exe C WINDOWS system dla tfswctrl exe C Program Files TOSHIBA Touch and Launch PadExe exe C WINDOWS system ZoomingHook exe C Program Files TOSHIBA TOSHIBA Zooming Utility SmoothView exe C WINDOWS system TPSMain exe C Program Files Toshiba Tvs TvsTray exe C Program Files ltmoh Ltmoh exe C WINDOWS AGRSMMSG exe C Program Files TOSHIBA ConfigFree CFSServ exe C Program Files Common Files Symantec Shared ccApp exe C mousepad exe C WINDOWS SYSC exe C WINDOWS system TPSBattM exe C WINDOWS sys - exe C Program Files Apoint K Apntex exe C WINDOWS system p pnetworking exe C Program Files iTunes iTunesHelper exe C Program Files QuickTime qttask exe C Program Files Webroot Spy Sweeper SpySweeper exe C Program Files TOSHIBA TOSCDSPD toscdspd exe C WINDOWS system ctfmon exe C Program Files iPod bin iPodService exe C Program Files MSN Messenger MsnMsgr Exe C Program Files Common Files VCClient VCMain exe C Program Files Messenger msmsgs exe C WINDOWS system RAMASST exe C Documents and Settings All Users Start Menu Programs Startup wmplayer exe C Program Files Microsoft Office OFFICE ONENOTEM EXE C Program Files OpenOffice org program soffice exe C Program Files OpenOffice org program soffice BIN C Program Files limewire limewire exe C WINDOWS system wuauclt exe C WINDOWS system svchost exe C WINDOWS explorer exe C Program Files Mozilla Firefox firefox exe C Program Files Hijackthis HijackThis exe R - HKLM Software Microsoft Internet Explorer Main Default Page URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Default Search URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Search Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Start Page http go microsoft com fwlink LinkId amp clcid SUB CLCID R - HKLM Software Microsoft Internet Explorer Search SearchAssistant R - HKCU Software Microsoft Internet Connection Wizard ShellNext http www shoptoshiba ca welcome R - URLSearchHook no name - CFBFAE - A - D - CB- C FD - no file O - Toolbar Norton AntiVirus - CDD BF- FFB- - AD - DF B D - C Program Files Norton AntiVirus NavShExt dll O - HKLM Run ATIPTA quot C Program Files ATI Technologies ATI Control Panel atiptaxx exe quot O - HKLM Run Apoint C Program Files Apoint K Apoint exe O - HKLM Run CeEKEY C Program Files TOSHIBA E-KEY CeEKey exe O - HKLM Run NDSTray exe NDSTray exe O - HKLM Run TPNF C Program Files TOSHIBA TouchPad TP... Read more

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My parents just bought me a gaming laptop ASUS off amazon but i ended up putting on EBay for sell.
After the buyer received, he claimed that this was already used due to there was a update done on it like 5 months ago but I've never used it ever since i got it from my parents as a gift.
And I sent the laptop to him with the manufacturer case and seal both being unbroken in perfect condition.(I have picture as proof)
I've asked some friends and most of them claimed that it was mostly installed during test stage when the os was being install.
Can my laptop still be considered as brand new?


A:Can this still be considered as a brand new laptop?

It's still brand new if the original box is sealed and the seal itself is unbroken.
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I'm setting up an MSI CR for one of my staff and am having nothing but problems I removed some of the bloatware and installed avast plus a couple other programs and it seemed to be working She had to ship the laptop back to me because it had become unresponsive and she couldn't use it I restored the laptop to factory settings and left it running for a while The HDD LED was constantly on so I checked the performance monitor and disk activity was at The laptop was sluggish I eventually worked out it was the scheduled maintenance running but not doing anything I stopped it and tried installing updates manually but it stays at I ran the update troubleshooter and it said it fixed a problem but it was no better so I emptied the SoftwareDistribution folder I then ran DISM exe Online Cleanup-image Scanhealth which took over hours to complete When it finished I ran DISM exe Online Cleanup-image Restorehealth which finished quite quickly so I checked for new updates and only selected the optional updates hardware drivers which installed no problem I then selected all the recommended updates and nothing happened back to being stuck at I just ran Scanhealth again and it didn't take as long but said quot no corruption detected quot I haven't installed anything except a few updated drivers Any ideas or should I send the laptop back laptop problems new Brand

A:Brand new laptop problems

Personally in cases where you need to identify if it is soft or hardware related problem I like going with safeboot or using a live cd OS and take it from there.
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Hello,i recently(2 weeks ago) bought a new laptop:
Asus A52j
Processor: Intel® Core™ i3 Procesor 380M/2.53GHz 2.53GHz/3M
RAM:4GB DDR3 1066 MHz
Hdd:640GB ,5400rpm 5400rpm
GPU:ATI Mobility™ Radeon® HD 6370, 1G DDR3 VRAM

And everything was working fine(a little bit slower than i expected though) until 2 days ago when he started bluescreening....i did everything i could think about,restored the sistem,repaired the system,even did a clean installation of windows,but still no improvement....i am using bluescreenview,here's the screenshot:

Does anybody know the solution,and do i need to return the laptop under warranty(i don't know is it software or hardware related,as i know,it's mostly software,and i can't return it for that,cause i bought the os seperatly )

Thanks in advance

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I bought a new HP laptop at work right now and don t know the exact model number off the top of my head just about year ago and I have been having problems with it Brand from start laptop not right new the since I bought it The first month or so it was working great then it just started acting funny Any time I would click on anything to open it or right click it would just quot hang quot The hour glass would popup and stays like that unusable for minutes or so then the program would open or right click menu display but the next time I clicked anything the same problem would happen I did call HP tech support and after a long conversation the end result was that I Brand new laptop not right from the start just reformatted and used the recovery disks to restore it to factory settings I barley used it for a while then about another few months later the problem started again This time I just formatted and restored the os like I did before but after setup was complete this time the problem started again immediately I called tech support again and they wanted me to pay for a software diagnosis I refused to pay and find it very hard to believe that this is a software driver issue due to the problem happening right after reinstalling windows I have only about weeks left on my warranty The first time I talked to tech support they did not charge me and also told me Brand new laptop not right from the start that if it was determined Brand new laptop not right from the start that this is a hardware problem then they would fix replace it under warranty So I am asking Does anybody know of why this can be happening I don t want to but i can pay the for HP to diagnose my computer and they may quot fix quot it but I am sure that after a few months the problem will come back like it has twice already Then by that time my hardware warranty will be expired and i would be out the plus the costs to fix the hardware What should I do

A:Brand new laptop not right from the start

My first hunch is memory problems
Run memtest for 8 runs
and if problems are shown test each slot with a known good ram
Download memtest86 and test RAM

But even before the test try a clean boot.
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I just got a brand new laptop And when I say brand new New Brand Laptop? Infection on I don t mean I ve only had it for two days or a week - it s literally brand new Just out of the box It s an Acer Aspire running Win Home Premium I unpacked it ran through the setup process created restore discs downloaded AVG and updated the virus definition files and did a scan It picked up Win Heur virus and Win Heur dropper infections in files all in the c program files x acer games directory Bejewelled Dora s Carnival Adventure Virtual Villagers Plants vs Zombies Diner Dash All are infected This makes no sense to me I haven t installed any software on the system other than Infection on Brand New Laptop? AVG and the only internet activity I ve had is accessing the AVG site Is it possible that Acer has installed infected games on the systems they re shipping Or is AVG glitched up picking up false positives I ve been away from Windows for awhile after having switched to Mac and although I worked with Windows since the days of up to XP I gave up when Vista rolled around and am therefore unfamiliar with the Win OS I m just not sure if I m missing something or what Has anyone here had an out-of-the-box infection before This is just really frustrating

A:Infection on Brand New Laptop?

Welcome aboard Could be false positive.Download Malwarebytes' Anti-Malware (aka MBAM): to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform quick scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. * Post the log back here.Be sure to restart the computer.The log can also be found here:C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txtOr at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
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Hello! I would like to see the comments and reviews all of you guys can share about gaming laptops, since I'm planning to buy a Laptop for this purpose in the coming months I'll appreciate if you can say which is in your opinion one of the best brands (and not overpriced) for gaming.

I've keep my eye on the Dell XPS but I believe they are so expensive when you really add the customize good stuff to those. I've seen the ASUS have some good models for gaming, HP web site allows you to customize a decent gaming laptop without being so expensive, and there's also Fujitsu which some models include the ATI HD2600 which I believe is pretty good.

Please leave your comments about it. Thanks!

A:Best Brand for Gaming Laptop

Neither of the above brands. Check out for the best gaming laptops available.
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Hi! My sister has got a brand new Dell Vostro 1015. After unboxing it, I've put the battery in the laptop. Then I pressed the power button, but nothing happened. After that, I've charged it for more than 12 hours. After that, when I press on the power button, nothing happens! Please help us!!!!
PS: None of the lights is lighting!

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I just purchased a new laptop which is a Toshiba product. I used to have an Asus product which I have since returned. When I signed on to Microsoft account using my new lap top-Toshiba, I saw the asus screen saver appearing on my new Toshiba laptop. This
is annoying. How do I get rid of the asus screen saver on my Toshiba laptop please? My laptop is a Toshiba and NOT an ASUS
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Hey All I just bought a brand new ASUS G SW laptop Brand New BSOD Laptop - a couple weeks ago I have a question regarding BSOD s as I Brand New Laptop - BSOD have gotten of them since purchasing it The bluescreens seem to only happen when I close the lid of my laptop and the computer hibernates It says quot POWER DRIVER STATE FAILURE quot F I knew this was driver related but I did some research and found that people have said this is specific to the webcam driver for ASUS laptops I wasn t sure though so I thought I d post my minidump file here since I don t really know what I m looking for in it Also had a friend look at the dump Brand New Laptop - BSOD file and suggested I post it here If someone could take a look at it and help me out I d much appreciate it P S It also might be helpful to know that I m running Windows -bit nbsp
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Hi I recently bought a brand new laptop MSI GT OD Dragon Editon in August and even since I bought it I kept on getting lots of BSOD First I thought I was a driver issue so uninstall my Nvidia Drivers Back to stock drivers Then few days after I got another one so I decided to refresh the computer and days later I got another And this time I new a many 8) in laptop Way BSOD brand too (WIN decided to completely reset the computer formated both my SSD and HDD at first it looked like it fixed the problem but then yesterday I got another one and today also I got another BSOD In total I got like more than BSOD The errors that I kept on getting was quot IQRL NOT EQUAL OR LESS quot Way too many BSOD in a brand new laptop (WIN 8) quot REREFENCE BY POINTER quot quot KMODE EXCEPTION NOT HANDLED quot I already did quot sfc scannow quot quot dism online cleanup-image restorehealth quot ran Memtest No errors found run driververifier and none of that seems to fix the problem It came to a point where I might have to exchange the laptop for another one I uploaded my quot SF zip quot so I someone can tell me what's causing it I'd appreciate it

A:Way too many BSOD in a brand new laptop (WIN 8)

It's been my experience that IRQL_NOT_LESS_OR_EQUAL is almost always driver related, and therefore could indicate a hardware problem. It's highly unlikely, although not impossible, a laptop vendor rolled out an OOB build that is quite buggy. In that case, there could be a lot of very unhappy customers unpacking brand new shiny laptops that crash right out of the gate. Something tells me this is not the case.

KMODE_EXCEPTION_NOT_HANDLED is one I've seen with both faulty drivers as well as failing disks. There are a lot of good disk health tools out there. My favorite is WindowSMART 2013; there's also Crystal Disk Info and HD Sentinel. Any of those tools will give you a lot more detail about your disks than UEFI / BIOS disk diagnostics will give. The vendor's own diagnostics will usually only report back pass or fail (the latter will usually include a fault code), whereas WindowSMART, Crystal Disk and HD Sentinel will give more specifics, like bad sectors, read errors, cache corruption, etc.

In the end, I'm thinking you will likely be better off getting a warranty replacement. A brand new machine should not give you that kind of trouble right out of the gate. If you did the factory recovery that typically comes with most new PCs, and the problems persist, it's reasonable to believe there's a piece of malfunctioning hardware.
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Bought a HP laptop today, took it out of the box, put in the battery, connected the charger, it wouldn't turn on.
Charger is working because there is an orange-ish light indicating power to the machine.

Removed the battery and used only the charger. The power light was then white, but still no startup.

Removed charger, left the battery removed, and pressed the power button for 30 seconds. Connected everything again, still nothing. Power light is back its orange-ish colour.

Please tell me this is only because the battery is new and uncharged.

A:Brand new HP laptop will not start up

You must not turn on your new laptop until battery is fully charged! ( as told in manual you received )

This takes several hours ( in some cases more that 8 hours )
During that process laptop must not be turned on.
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Hi everyone Thanks for taking the time As a year Windows user I just am left disgusted and disappointed after finally getting an otherwise great new laptop and discovering that these updates that are all waiting for you once Brand New - Windows - POS Laptop 8.1 you get going do little more than throw your machine into a boot loop from which there is essentially no escape I ve researched this endlessly this morning and no one really has a definitive fix for this I m sure it s one or two specific updates in the pack thinking KB KB that are marring the installation but whatever the case I am unable to boot into safe mode yes I followed all the prompts and did it correctly it simply restarts back into the error message I e safe mode is not responsive to carry Brand New Laptop - POS Windows 8.1 - out any of the procceses stated online and am left with only a factory reset option to once again try my hand It s actually resetting now to Brand New Laptop - POS Windows 8.1 - factory from essentially factory settings and is taking ungodly long I based that previous statement on executing factory resets on many a device over many diff versions of windows over the better part of ten years I have chronic pain in my fingers Brand New Laptop - POS Windows 8.1 - and so I have to stop typing right there since this is on my smartphone and hurts tremendously to do If any good soul out there can assist me please Thank you for reading my querey Danny Machine Lenovo G - OS Purchase date at Best Buy Jan pc works fine otherwise once updates are Dl ed and then system is rebooted the installation freezes with this message We couldn amp t complete the updates Undoing changes Don amp t turn off your computer P S I will absolutely post the fix if I can find one on the forum to help anyone else who freshly buys a new laptop only to basically has the OS bug out and disable the functionality Unreal nbsp

A:Brand New Laptop - POS Windows 8.1 -

Hi Windows Hater, welcome to the TSG Forums....

It is easy to understand your frustration, annoyance and other less printable feelings towards everything computing... I've been there, got many a T-shirt with that logo on it.

There are two things that I can share with you right up front.

1. Lenovo

My experiences with Lenovo has mainly been positive. When I have had a less-than-positive experience, they have immediately and unreservedly "sorted the problem". 1st-line support is rather inexperienced, but once you move on to 2nd-line support the support personnel are knowledgeable and very helpful and respond promptly to email correspondence.

2. W8.1

I have supported Windows OS's since W95 and I can absolutely assure you that W8.1 is the best, most accomplished and most professional OS yet produced by Redmond.

So what should you do to fix your problem...? Contact Lenovo and let them sort it out for you - which they will do. As a customer of theirs, there is absolutely no reason why you should have to sort out a computer that is still under warranty.

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I just got a new laptop (see specs below) because my previous one, which I only had for two years burnt on the motherboard because the fan kept pulling its puddings out and going like the clappers, and overheating.

I only ever use my new one on a flat surface, yet the fan seems to be coming on a lot tonight. I only had the computer a week, and I only use it for surfing websites. My laptop sounds 'busy' in general.

Can anyone explain why the fan keeps coming on all the time pls?

Many thanks

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I got a laptop 2 days ago and it was working fine until today when I turned it on and went on Google Chrome. After about 5 minutes my computer screen went blue and it said "Your PC has encountered a problem- please wait while the computer restarts" and it has done this about 6 or 7 times though not in a row- I tried using internet explorer but it happened with that too though it seems to occur more frequently with Google Chrome. Also it is slower than it used to be but I don't think I have a virus already plus my stepdad installed Norton on my laptop! It is brand new and my parents will kill me if I ruin it! Please help!

A:My Brand New Laptop Keeps Restarting

win8 comes with windows defender

running 2 a/virus programs can cause problems

disable norton and see if it fixes

check what is listed in the event viewer at the time of the error
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Here's what I've done I removed now? Laptop, on what installed to my new Brand do SSD my old HDD from my laptop I will be buying Brand new SSD installed on my Laptop, what to do now? a nd caddy and replace the CD DVD drive later I put my SanDisk GB Ultra Plus SSD Installed a Brand new SSD installed on my Laptop, what to do now? clean Windows OS onto Disk Unallocated space I didn't create a partition I finished downloading amp installing Windows Updates What to do now - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - I want to use my old HDD that I replaced with my SSD and use it as storage Programs and Data I want to reduce writes to your SSD because I read that SSD's have limited amount of writes before they start to fail How do I change the location of the System Temp folder Internet Temp folder and all the other folders from saving onto a SSD to a HDD How do I change the USER folder file libraries documents music pictures videos to my HDD Do I move the Program Files and Program Files x to the HDD as well or create a new program files to separate which important programs to install on SSD and hdd

A:Brand new SSD installed on my Laptop, what to do now?

Hello WindowsOP,

Today's SSDs will last just as long if not longer than HDDs.

I would recommend to leave all that on your SSD to maintain performance.

Plus, you risk corrupting Windows and/or your user profile when moving system folders like this if a mistake is made.

Hope this helps,
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My brand new HP laptop keeps resetting itself. The most recent occasion caused me to lose work. There is no warning message or updates processing that I can see. There seems to be no consistency in terms of battery level (last time it was at 18%). I bought it less than 3 weeks ago for and rely on it to do work. Should I return it to the shop? I'm very unimpressed with this and need it resolved asap. I have 5 days left to return it to the shop and get a full refund and will not hesitate to do so.
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I just purchased a new notebook and when I turned it on there was no sound. Neither the speakers nor the headphone jack works. I tried using the troubleshooter, and it didn't find a problem. Initially, when I tried to select "test" for the speakers in the control panel it gave me an error message and said the device is already in use. After restarting, I am able to test the speakers, but no sound is emitted. During restart the speakers made a chime, so it doesn't seem to be a hardware issue.

A:Brand new laptop has no sound

Hi @KaliG,Thank you for visiting the HP Forums! I have looked into your issue about your HP Pavilion 17t-g100 Notebook and issues with the sound. Here is an excellent Youtube video on how to fix this issue.Please let me know how this goes.You can say thanks for trying to help by clicking the Thumbs Up below! Thanks.
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Hello All A friend asked me to take a look at a laptop computer that used to belong to his daughter and see what kind of shape it s in so he could sell it I did an initial startup using the power cable because the battery is dead and probably no good The unit has been pretty well cleaned out of data and seems to be operating normally All the OS needs are updates and some minor configuration changes Anyway my question relates to the brand of the unit It s Solved: Odd Laptop Brand labled quot Notebook Computer quot on the sticker on the back and a square logo on the front that also reads quot NOTEBOOK quot The model is shown as T DC input V A with a bar coded serial number It s Solved: Odd Brand Laptop made in Taiwan It also has the Windows XP Home Edition Midern Solved: Odd Brand Laptop sticker with the OS Product Key My friend asked me to remove the battery so he could try to find a new one There is only one access panel on the back of the unit Removed the single screw and found one RAM slot filled and one RAM slot empty No battery there No manual with the unit so I did a google search for quot Notebook Computer quot you wouldn t believe how many hits I got on THAT but nothing that I could discern related to the unit I then added quot Model T quot to the search and still found nothing relavent Looked on various sites for notebook and laptop batteries and could not find any brand named NOTEBOOK Anybody ever heard of this brand and can lead me to technical info Or even some hints about how to locate the battery There are screws on the back of the unit that appear to hold the face plate keyboard on That is just a guess There are no screws on the front keyboard side Just so everyone has as complete info the unit has a GB IDE HDD a DVD-ROM drive a floppy drive and another drive slot I do not recognize The slot has a dust flap like a floppy drive and is about quot long and about quot high There is a small plastic covered window about quot x quot next to the slot There is also a small wheel control with an arrow above it along with a push lever next to the slot that comes out when pushed then reseats when pushed in again It s possible this unit was purchased in Canada The previous owner lived in northern Idaho and there are statements on the sticker indicating the unit meets Canadian Interferance Causing Equipment Regulations It s also writen in French But then it also says it meets FCC regs too I can take pics in jpg or bmp format and post them if anyone thinks that would be of any value Apologies for the wordy post Just trying to be as complete as possible on this one Raybro nbsp