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HP Envy Phoenix 810-430qe bios update question.....

Q: HP Envy Phoenix 810-430qe bios update question.....

I have noticed HP providing newer bios update for systems using the same motherboard and specs. Why is the newer bios not posted for my said pc? And is it safe flashing to the newest bios even though they are listed for other systems with same specs? I am on version A0.08 and HP has updated them to A0.12 Example for this system here http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-750-100-Desktop-PC-series/8499646/model/8501... Also note. I am on and using Windows 10 myself. Those newer bios are for Windows 10. I personally think HP has just for got to list the new bios update for my pc. They need to update the driver page.

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Envy-Phoenix-810-430qe-bios-update-question/td-p/5609601
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Preferred Solution: HP Envy Phoenix 810-430qe bios update question.....

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I need to know if someone can assist over at HP and look into this. Does HP have a bios update for my said model Phoenix? Maybe never been posted? Currently my bios version is A0.08. That current version I have installed. When I installed it a few months ago. It was taken down shortly after from the support page for my pc. It has never been posted again. I would like to know if a newer version exist and maybe HP just never bothered to post the update for it? Why was it even pulled in the first place when HP posted it back then? I am on Windows 10 64 bit. And back then when this current version I am on was posted. It was posted under Windows 10 driver page.  

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Phoenix-810-430qe-BIOS-update-HELP/td-p/5788572
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I wonder if i can fit the new nvidia gtx 1070 , on this HP ENVY Phoenix 810-430QEand if i need to upgrade the power supply aswell i am looking for this cardhttps://www.amazon.com/gp/product/B01H0WU884  rigth now i have the version with the gtx745

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/can-i-fit-the-new-gtx-1070-on-a-HP-ENVY-Phoenix-810-430QE/td-p/5659102
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HP has enabled overclocking from the factory. I did not turn it on as it was already enabled. To verify this. I even reset bios to apply defaults and it was still enabled. This system also comes with a liquid cooling solution. The settings are limited. I will post a picture. But, I wanted to know where does one start with these settings. Doing a friendly overclock. I don't see why it could not easily hit 4.2 to 4.3GHz? Any thing past that I would consider it more of an aggressive oc?  I personally don't feel the want or need to oc atm. As 4.0GHz is plenty fast enough stock right now. But, it is there in the future if need be.  

A:HP Envy Phoenix 810-430qe 4790k overclocking?

@FattysGoneWild Good information! What speed are the dimms running?    

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Envy-Phoenix-810-430qe-4790k-overclocking/td-p/5036051
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When I bought my HP ENVY Phoenix 810-430qe, I had the option to get the GTX 980 card (which I should have done) but I opted for the 745 OEM. I want to upgrade my graphics card to the GTX 980 and noticed that some cards are made a little differently. My question is which card is fully compatible with my computer and which one do you all recommend? http://www.geforce.com/hardware/desktop-gpus/geforce-gtx-980/buy-gpu Thanks!




---------------------------------------------------------------------------------------HP ENVY Phoenix 810-430qe, i7 - 4790K @ 4.00GHz, Samsung 850 EVO SSD 500GB, 32GB, Nvidia GeForce GTX 745

A:HP ENVY Phoenix 810-430qe Graphic Card Hardware Upgrade

Greetings, We know your system will run a GTX 980. Two items to verify are Power Supply (PS) requirement and card dimensions. You'll also need a combination of 6 pin or 8 pin additional (PS) power connectors to run the card.  The manufacturer should provide an adapter to make it work. You can run a 980 on a 500 Watt PS. A 980Ti needs 600 W or better. Check clearance from the back input-output panel where the 745 is now. The 980 cards are usually 10+ inches in length. The 980 cards are double slot so you'll probably have to pop a backplate to install the card. Cheers!  

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-ENVY-Phoenix-810-430qe-Graphic-Card-Hardware-Upgrade/td-p/5610352
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Has anyone installed a GTX 1080 in their Phoenix yet? I ordered my new GTX 1080 yesterday directly from Nvidia and it will be here next week. I am upgrading from a 4GB EVGA GTX 960 FTW card that has currently been in my Phoenix for a bit over a year now.  

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Envy-Phoenix-810-430qe-and-Nvidia-GTX-1080-graphics-card/td-p/5653446
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Any advice on whether there is room to add a Firewire card/port on the 810 running windows 10? Any thoughts on an appropriate model 1394 card to best be compatible? I'm looking to digitize all my old camcorder tapes and my old rig with a firewire port is toast : ( Any guidance would be most appreciated! Thanks!

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Firewire-card-advice-for-HP-Desktop-Envy-Phoenix-810-430QE/td-p/5662915
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I am preparing to upgrade from Win to Win According to the HP Support site the BIOS should be upgraded before upgrading to HP ENVY 810-140ea Desktop update Unable on BIOS Phoenix to Win The BIOS currently installed as reported by msinfo is AMI nbsp According to the HP Support site page for my product the latest HP Consumer Desktop PC BIOS Update ROM Family SSID AF software available is sp exe Version Rev A Aug I temporarily disabled my Antivirus Norton Security and exited ZoneAlarm Firewall Free and then attempted to download and install this new BIOS version using HP Download and Install Assisstant Recommended The download part suceeded and a cmd window launched and all operations displayed within it appeared to proceed without error After the cmd window closed the remaining dialogue window indicated that the BIOS update was also successful No automatic reboot occurred so I then closed that dialogue and manually rebooted After logging in again and re-running msinfo the BIOS version reported is unchanged at AMI To double check I rebooted Unable to update BIOS on HP ENVY Phoenix 810-140ea Desktop and used F to enter the BIOS At that level in System Information the BIOS version is reported as KAI v so it seems that the BIOS update to the new v Rev A in fact did NOT succeed nbsp What do I need to do to successfully update the BIOS to Version Rev A nbsp nbsp

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/Unable-to-update-BIOS-on-HP-ENVY-Phoenix-810-140ea-Desktop/td-p/5631550
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So I was setting up a virtual machine using VirtualBox, but when I tried to start it I got an error message. Apperantly I will have to boot into BIOS and enable something, but I can't figure out how! I've tried all F-keys and DEL-key but nothing seems to work. Do anyone know how? Please help.

A:HP ENVY Phoenix 810-201no How do I boot into BIOS?

Press the power button and then immediately begin tapping the Esc key. That should invoke the Startup menu, where a number of options are available, including the F10 key for invoking the BIOS.   

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/HP-ENVY-Phoenix-810-201no-How-do-I-boot-into-BIOS/td-p/5601792
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Trying to run Virtualise environment, get the usual message that VT-x not enabled in Bios.Reboot, F10, find out Bios Password set - but no idea what it is.Try three attempts, no error message (as seen on other posts), PC simpy boots into WindowsPC bought some time ago (Costco special deal - last one in store) - assumed Bios was unlock.Any other ways of enabling VT-x and/or reseting Bios pwdmany thanksDavid

http://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Resetin-BIOS-passord-on-HP-Envy-Phoenix-H9-1430ea-need-to/td-p/5614820
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Hi,I have upgraded system BIOS for HP ENVY Phoenix 860-017ng to "HP Consumer Desktop PC BIOS Update (ROM Family SSID 2B4B)" - A0.27 Rev.A. (SP77323) Now I have the red OMEN logo instead of the HP logo even though I found this documentation where it says "FIXES: Fixes issue where the OMEN logo replaces the HP logo after updating the BIOS." = = = = = = = = = = = = =Software and drivers:http://support.hp.com/us-en/drivers/selfservice/hp-envy-phoenix-860-000-desktop-pc-series/8499708/mo...= = = = = = = = = = = = =HP Consumer Desktop PC BIOS Update (ROM Family SSID 2B4B)ftp://ftp.hp.com/pub/softpaq/sp77001-77500/sp77323.html= = = = = = = = = = = = =HP ENVY Phoenix 860-017ng:http://support.hp.com/us-en/document/c04834405http://h20565.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c04834405

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Upgrade-BIOS-for-HP-ENVY-Phoenix-860-017ng-Now-with-OMEN/td-p/5792298
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I have seen this question and I have seen answers, but nothing that helps, so here goes: 1. HP Envy Phoenix hard drive died with Windows 8 installed2. Ordered $25 restoration disks3. Put in new hard drive and restored computer4. Did upgrade to Windows 105. Have permanent watermark saying activate windows, go to settings to activate windows6. Need windows activation key and have error: "Activation failed because this device doesn't have a valid digital entitlement or product key. Error code 0x803F7001 I understand the key is in the bios. I reinstalled from HPs DVDRs which I purchased.  Is there any solution short of calling HP or paying for a key?    

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Product-Key-Question-for-HP-Envy-Phoenix/td-p/5700241
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Bought this PC from BestBuy Intel Core i - GB Ram GB SSD TB HDDNVIDIA GeForce ENVY Upgrade 860-019 HP Question GPU Phoenix GTX GB GPU nbsp I was curious to know if I can fit the Zotac GTX Mini GB in this PC nbsp the one marketed as HP ENVY Phoenix 860-019 GPU Upgrade Question being 'Super Compact' nbsp Specifically I wanted to know if nbsp The GTX mini would fit in terms of size AND If it is compatible with the case board I'm not too knowledgable in this area but I think there's ATX cases HP ENVY Phoenix 860-019 GPU Upgrade Question and some other types of cases nbsp Please feel free to add any other info you think could be crucial before HP ENVY Phoenix 860-019 GPU Upgrade Question I buy the card itself nbsp From my research into this the stock PSU W should be sufficient to accomodate this card so I probably won't have to change anything other than the card itself please advise if incorrect nbsp Based on the size dimensions provided on HP's website for this PC it seems that GTX Mini is also the same size more or less stock being x and the GTX mini being x from retailer's website nbsp Thank You

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-ENVY-Phoenix-860-019-GPU-Upgrade-Question/td-p/5789428
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So i just cam back form Best Buy a few hours ago and set up my NEW Envy Phoenix, and i noticed the LEDs didnt turn on "oh well" i thought a few hours and a few restarts later the LEDs wont turn on and HP Phoenix Control is not doing anything Please Help other wise no other probs with the computer

A:HP Envy Phoenix 860-019 LEDs wont turn on and HP Phoenix Con...

Hi @JakeRaines, I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/HP-Envy-Phoenix-860-019-LEDs-wont-turn-on-and-HP-Phoenix/td-p/5549050
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HP Envy 700-430qe
Windows 7 Ultimate x64
[email protected] 3.60Mhz
GPU: Nvidia Geforce GTX 660
RAM: 12.0 GB
It won't start. When I power on it hangs just before the BIOS screen. I get the flashing white line like you do when you're booting from Disc only it's lower down the screen. What's worse is that it won't allow me to change anything in the Boot Order Menu (F9) or the BIOS menu (F10). When I make a selection and click Enter it does nothing at all.
I haven't made any changes to the PC recently. I did do one thing after I clicked Restart that I've never done before. I closed the DVD tray with a blank DVD in it while the PC was shutting down. Wonder if that confused it somehow. Anyone had this problem before?

http://www.sevenforums.com/hardware-devices/396357-hp-envy-700-430qe-wont-start.html
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HP Envy 700-430qeWindows 7 Ultimate [email protected] 3.60MhzGPU: Nvidia Geforce GTX 660RAM: 12.0 GBIt won't start. When I power on it hangs just before the BIOS screen. I get the flashing white line like you do when you're booting from Disc only it's lower down the screen. What's worse is that it won't allow me to change anything in the Boot Order Menu (F9) or the BIOS menu (F10). When I make a selection and click Enter it does nothing at all.I haven't made any changes to the PC recently. I did do one thing after I clicked Restart that I've never done before. I closed the DVD tray with a blank DVD in it while the PC was shutting down. Wonder if that confused it somehow. Anyone had this problem before?

http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Envy-700-430qe-won-t-start/td-p/5629887
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Lost my DVI video....HDMI works fine..  Updated drivers, but no change.  Tried several inexpensive add-on cards but none worked.  Tried the secure boot changes, but never reached a point where I was asked to input a number string.Saw where a EVGA GeForce GT 730 2GB GDDR5 64bit DVI/HDMI/VGA was recommended.Thoughts and recommendations appreciated...I really need my second monitor back! Regards-Bob in WV

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/video-card-for-envy-700-430qe/td-p/5679110
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Try as I may, the installation fails right at the end. A blue screen, with lots of typing on it, flashes for just an instant and the everything stops. I would really appreciate any help with this. Thanks, Brad 

A:Trying to install Windows 7 on an HP Envy 700-430qe CTO (Kai...

Hi: See if this works... Download the drivers from this link below (first file listed --64 bit). https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver... Extract (copy) the files onto a usb flash drive without any folders. With the flash drive and W7 installation media in the machine, boot from the W7 installation media. After you select the install now option, select the Drive Options - Advanced menu, then select the Load Driver option. You should now see the storage driver files listed. If you check the box, it will only include the compatible driver. Follow the prompts and hopefully, W7 will install.

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Trying-to-install-Windows-7-on-an-HP-Envy-700-430qe-CTO/td-p/5656529
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Where can I find a BIOS update for Phoenix Industries? The system is a HP Pavilion 8490.
 

A:Bios Update for Phoenix

Don't know which bios date you have but here is the last one from hp for that machine

http://h20015.www2.hp.com/en/softwa...m=OS Independent&sw_lang=en&pagetype=software
 

https://forums.techguy.org/threads/bios-update-for-phoenix.205947/
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hey i have an advent 9115 with a Phoenix motherboard.

i cant seem to find an update anywhere not even on their site.... they say to contact the manufacturer and to contact mine i have to give them waranty details (no idea where they are) before i can even send them an email...... sucks hey

thanks for any help

A:Phoenix Bios update

hi there is no bios update for advent 9115 if u need the sound drivers for windows 7 go to this link http://support.pcworld.co.uk it says for win vista but it will work with win 7

http://www.sevenforums.com/drivers/37631-phoenix-bios-update.html
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Before I explain my dilemma let me say that I know i have an old cpu and motherboard, but I just need to keep it going for a bit longer.

Bios = Phoenix awards 6/2/2006
My current motherboard is an ecs c51gm-m am2 and the cpu is amd 64 x 2 3800+. I upgraded to Windows 7 and I didn't have any bios problems. According to the ecs documentation on their website the bios only supports up to windows xp amd 64 x 2.

I have an amd 64 x 2 6000+ am2 cpu lying around so I thought I could just swap out the cpu's, but before doing so I needed to update the bios. According to the documentation, the updated bios from 05/03/2008 would recognize the faster cpu. As far as os's were concerned windows 7 was not an option. So that's my dilemma. Am i just sol or is there a way to update the bios for windows 7?

A:How do I update my Phoenix bios now that I am using Windows 7?

If you must update the BIOS, I would use the DOS updater instead of Windows. see this

How to use flash utility

http://www.sevenforums.com/drivers/336257-how-do-i-update-my-phoenix-bios-now-i-am-using-windows-7-a.html
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Hi, I was looking to update my motherboard drivers and there i found update for
my BIOS. My mobo is MSi K8N NEO4 Platinum [MS-7125] 1.0. I downloaded update for BIOS, and i got 4 files: 7125 - Text document that says what is that update doing. it says: This BIOS fixes the following problem of the previous version:
- Improve compatibility problem with nVidia graphic card
- Improve stability problem when doing overclock behavior.
Im getting a new nVidia gpu, and + my system is unstable when oc so i really need this update. I also got a exe. file, and some 160. file. when i click that exe file nothing happens. Last file i got is called How To Flash the BIOS.doc. Do i have to read that file in order to update bios?? I dont understand English very well, is FLASHING bios updating BIOS?
 

A:How to update Phoenix AWARD BIOS v6.00PG

Unless you are having a problem that the BIOS update will solve, I recommend not flashing the BIOS. There is a risk. If something goes wrong with the flash whether it's your mistake or a power outage or something else, your motherboard could become useless. This is a risk especially if you are not sure how to read the instructions on how to do it.

Do you have a problem that you think updating the BIOS will fix?
 

http://www.techspot.com/community/topics/how-to-update-phoenix-award-bios-v6-00pg.143414/
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I wanted to upgrade my gpu from an AMD Radeon HD 7770 to a GeForce GTX 970. The problem occurs when the BIOs haven't been updated since 2012. Any idea when/if the BIOs will EVER be updated, or should I just buy a different computer that has regular BIO updates?

A:HP Pavilion HPE h9-1170 Phoenix BIOS Update?

Hi, Usually HP provides BIOS updates for a year after the product is released to the market.  I checked a few models with the same motherboard and didn't see a HP version 8 BIOS update which is need for the NVIDIA GTX 9xx series graphics cards. The HP OEM AMD Radeon 7950 should work in your PC with the correct power supply.  The 7950 is significantly faster than the 7770.   Thanks for posting on the forum.       

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/HP-Pavilion-HPE-h9-1170-Phoenix-BIOS-Update/td-p/5327121
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Hello. I need BIOS update for HP Phoenix 810 (293d) with (MS-7826 (Kaili)) Mainboard My current bios is 80.21 dated to 29.05.2014 










Solved!
View Solution.

A:BIOS update for HP Phoenix 810 (293d) with (MS-7826 (Kaili))...

You could try to extract the .exe for the files. Just more work though and not a guarantee it would even work. HP made the bios update mainly to run through the OS itself when updating. Or they would put out files for a usb stick as another choice. That is what I assume. 

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/BIOS-update-for-HP-Phoenix-810-293d-with-MS-7826-Kaili/td-p/5595227
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I have a Notebook SAMSUNG VM7000 Series which originally is using Windows Millennium and I would like to upgrade the BIOS PHOENIX 4.0.Release 6 06TE in order to change the actual operating system to WINDOWS XP. I’d be very grateful if you could give me the advice where to find the Flash BIOS Update . Please help me. Thanks a lot.
 

https://forums.techguy.org/threads/flash-bios-phoenix-4-0-release-6-06te-update.963444/
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I m helping someone with a machine that s not booting It has a Phoenix AwardBIOS v PC with an ECS RS- -M motherboard For some reason when the system is booted it gets past the POST and displays a quot Code E line quot message and stops I ve looked up code BIOS Award Phoenix POST Solved: Question about the quot E quot code as best as I can and it seems to mean quot Check force recovery boot quot scroll to near the bottom of the page That s cool but my question is what does quot Check force recovery boot quot actually mean and what action is needed to deal with it The system can t boot from the hard drive but CAN boot from a Linux liveCD I tested with The hard drive is a SATA hard drive maybe - GB in size and I connected it to another computer Windows XP system and ran a chkdsk on the drive and it found some corrupted files and kb in bad sectors I m Solved: Question about Phoenix Award BIOS POST code thinking the quot Code E quot message is relating to the hard drive which I think is suspect but I would like to know what the quot Check force recovery boot quot message actually means Any ideas Thanks Peace nbsp

A:Solved: Question about Phoenix Award BIOS POST code

No to sure but at a guess....it cannot find a Operating System and cannot find a recovery partition
 

https://forums.techguy.org/threads/solved-question-about-phoenix-award-bios-post-code.1015015/
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BIOS update using HP Support Assistant fails.I have HP Envy 15 j181-na with INTEL (not AMD) processor.Where can I download a BIOS update which will install correctly.

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Update-BIOS-on-HP-Envy-15/td-p/5708076
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HiLooking for the BIN & SIG files to be able to reflash BIOS using UEFI to F.25 as it seems to have been corrupted when upgrading to windows 10.  Can anyone poing me to where they can be downloaded from please? regardsReg

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/ENVY-Touchsmart-BIOS-update/td-p/5709644
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My HP Support Assistant insisted I do an upgrade for "BIOS (AMD Processor)," which it downloaded but wouldn't install. I waited an hour and gave up. Is there another way? Or should I just forget about it? Thanks, LD

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-BIOS-update-won-t-install/td-p/5847768
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After a Bios update through the HP Center the laptop HP Envy CTO notebook model t-j product C P AV running windows won't start fully with nothing displaying on the screen The power button lights HP start won't Envy update BIOS after up along with a quick blink of the caps lock and the wifi orange light on F lights up On the side of the laptop the power led is on and the storage light is on when used The cooling fan initially spins up then down and comes on again a little later There are no beeps that I hear Things seem fine except that nothing comes up on the screen at all It also doesn t work with an external monitor off HP Envy won't start after BIOS update of the HDMI port nbsp nbsp I have tried following the info at http support hp com HP Envy won't start after BIOS update us-en document c by making a recovery Bios USB drive with F Rev A I believe this is the version the HP Center was HP Envy won't start after BIOS update updating the machine to and holding down win-B at boot but there's been no change similar bios recover info is at http support hp com us-en document c nbsp I have also taken out the battery for a hard reset nbsp nbsp Any suggestions This machine was working fine before the update and I don t have any reason to think it is a HW issue I now have a windows machine working to make recovery drives or connect to it directly if that would help And I have other Unix Mac systems Thanks

A:HP Envy won't start after BIOS update

good u have tried the win+B option too , i guess u tried all the steps , it has to be repaired for bios corruption

http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Envy-won-t-start-after-BIOS-update/td-p/5737817
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Hi,My operating system is Windows 10 and BIOS version is Insyde F.03.On the Hp Software & Drivers Download website, there are no BIOS listed for my laptop for Windows 10. However, for Windows 8.1, BIOS version F.07 is listed for my laptop as the latest one.http://support.hp.com/us-en/drivers/selfservice/hp-envy-15-k000-notebook-pc/6936206/model/7185540?ss... Can I update it?  

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/BIOS-update-version-for-HP-Envy-15/td-p/5643010
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Am trying to use the BIOS update for windows 8.1 to my Envy (Windows 10) to F.36 Rev.A. Everytime I launch the executable downloaded from the site (SP66863.exe) it wants to backup the existing bios config to a flash drive and never gets to installing the bios upgrade. How do I get past this to install/flash the actual BIOS?

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/BIOS-update-F-36-Rev-A-for-HP-Envy-m6-1105dx/td-p/5729765
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I have been happily running two monitors since I got this computer in April one monitor connected to the HDMI port and the other to the DVI port on the NVIDIA third Envy on a HP monitor How run I Phoenix can 860-010 nbsp GTX card nbsp This card supports four monitors maximum nbsp It has nbsp HDMI DVI and DisplayPort connections nbsp Note that on model - you cannot nbsp use the two vertical HDMI ports nbsp marked How can I run a third monitor on HP Envy Phoenix 860-010 HDMI and HDMI nbsp They are not active in this model nbsp They only work with lesser models nbsp that use nbsp integrated graphics nbsp This model has the dedicated graphics card so nbsp only the ports on the card are active nbsp That's according to HP Support and I can confirm it from experience nbsp nbsp Now I need to connect a third monitor which only has DVI and VGA ports nbsp My only option is to nbsp connect it to one nbsp the DisplayPort ports on the card nbsp through nbsp an adapter nbsp I contacted NVIDIA support and they told me that either an active or passive adapter will work with this card nbsp So I bought a passive DisplayPort to DVI adapter cable and connected the third monitor to one of the DisplayPorts nbsp When I boot the boot screen shows up on my third monitor but it flags an unspecified nbsp error says it can't start Windows and offers to recover my system back to a restore point which I of course decline nbsp I tried various advanced troubleshooting nbsp options two different DisplayPort ports and two different DVI monitors with the same results each time nbsp When I disconnect the third monitor the computer is back to normal and boots fine nbsp My third monitor is obviously able to display stuff through this connection because the boot screen and various error and recovery screens nbsp show up there and I can use my mouse to interact with those screens nbsp The error message screen references log file C windows System Logfiles Srt SrtTrail txt nbsp That file flags the following error nbsp Root cause found ---------------------------Unknown Bugcheck Bugcheck b Parameters xc xfffff a b xffffd cc f b x nbsp I tried looking up this error online and got no helpful hits nbsp Does anybody know how to make a nbsp third DVI or HDMI monitor nbsp work on this model nbsp nbsp

A:How can I run a third monitor on HP Envy Phoenix 860-010

Update: When I run two monitors, one connected to the HDMI port and the other to a DisplayPort through the DisplayPort to DVI passive adapter cable, it works fine. So the cable itself is OK.  It's only when I attempt to run a third monitor through that cable that it fails. I suspect NVIDIA support was wrong when they said a passive adapter would work for a third monitor.  I've heard of a video card that works fine with a passive adapter for the first two monitors but requires an active adapter for the third.  I was hoping the NVIDIA GTX 960 was not like that.  Does anybody know for sure? Also, the precise sequence of boot messages with the third monitor is: 1. Preparing Automatic Repair screen.2. Diagnosing Your PC screen.3. Automatic Repair screen with message "Windows couldn't load correctly"

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/How-can-I-run-a-third-monitor-on-HP-Envy-Phoenix-860-010/td-p/5738476
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I want to upgrade my 960 card to a GTX 1060 3/6gb version. Will it fit into the HP envy phoenix case?

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Upgrading-the-HP-ENVY-Phoenix/td-p/5854694
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Unboxed it. Plugged everything in. Turned it on. The machine crashed several times within a few minutes. Take your pick from "System Thread Exception", "System Service Exception", "Kernel security check failure", "DPC Watchdog Violation", "Kmode exception not handled" and "Windows hasn't loaded correctly". It must have crashed 30 times within the first hour. I reinstalled Windows from the machine and... it all happened all over again. Clearly no one in the factory quality controlled this machine. Shameful from a brand like HP. Has anyone else experienced this problem?

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/HP-Envy-Phoenix-a-nighmare/td-p/5750611
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I have been regulary plauged with the following issue. Rebooting 1-2X usually fixes it. I go to power the system up and the fan starts up like a blowdryer and has a loud high pitched whine. at this point the PC refuses to boot. When I recognize this starting I force it to power down by holding the power button for 7-8 seconds.  The last attempt to boot the pc lead to the same symptoms but, rebooting did not fix it and it will not boot. By St. Boogar waiting at the backside door of purgatory, I have had way to many issues with this "gaming" PC. When I initially ordered this last november the mobo fried within 5 days of use. I don't even bother overclocking things. TLDR: I am frustrated by this recuring issue, Please help. 

A:hp envy phoenix 810 st won't boot

Hello @mosferatu333, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how your desktop computer is not able to boot, and I would be happy to assist you in this matter! To correct this issue, I recommend following the steps in this document on Computer Does Not Start (Windows 8). This should help to power on your computer again. If the issue continues, please contact our technical support by clicking the link below to get the support number for your region.www.hp.com/contacthp/I hope this helps!Regards

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/hp-envy-phoenix-810-st-won-t-boot/td-p/5119539
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I ordered a new HP Envy Phoenix 860st yesterday and was wondering if anyone else has taken the plunge on this same model? This will be my first HP after 15+ years of buying Dell computers. I actually looked at Dell but they offered almost zero customization to their XPS line. Anyhow, I'm just curious to hear from others who also purchased this model. Good, bad or indifferent. I should mention my current PC is a Dell XPS running Windows Vista and it has been 8 years since my last upgrade. However, I have upgraded my previous PC with a newer graphics card, SSD drive and maxed out the RAM. This was all in an attempt to squeeze as much life out of it as possible, but unfortunately the time has come to move on from it. Feel free to drop a note on your experience and any caveats.Thanks!

A:Envy Phoenix 860st

@Mr_Blue_860st? Welcome to the HP Forum. HP doesn?t have an official presence on this forum other than for administration and moderation. The assistance that you receive is mainly from volunteers. The HP 860st has some excellent specifications and configuration options.   I hope that you bought the model that is on sale. 

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Envy-Phoenix-860st/td-p/5355121
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Two days ago I received a notification from HP Support Assistant with an update of BIOS. I did the update with notebook plugged at AC but when it restarted, it showed the following error: Boot device not foundPlease install an operating system on your hard diskHar disk (3F0) Now anything is working. I tried all methods suggested on your website but nothing happens. I tried to restore the original BIOS downloaded from your website but it didn't work with any version.  Please, help.

A:HP Envy 15 k113nl dead after BIOS update

Hello pietro!Have you try to BIOS SETUP?If haven't, try to get in to the BIOS Setup, then Load Setup Defaults.First, turn on your notebook, push the esc button until you get in to the pc setting.Second, choose BIOS Setup then in exit tab, choose Load Setup Defaults.If this helps, please give me a kudos. Thankyou!

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Envy-15-k113nl-dead-after-BIOS-update/td-p/5808993
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Good afternoon,
 
It would appear that my BIOS update has stalled on the screen below...
 

 
I've gone to the drivers for my computer to download the newest version of BIOS for my computer.  When I download the files to a USB, the instruction manual indicated .exe file for install does not download. 
 
I'm stuck at this point in trying to find a way to give my computer the latest BIOS update.
 
Model: E1P05AV
[personal information removed]
BIOS Version: Insyde F.65, 11/20/2014
Processor: Intel Core i7
 
PLEASE SEND HELP!
 
Thanks!
 
Jake

http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/BIOS-Update-ISsue-ENVY-Notebook/td-p/5811370
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After updating to latest Bios my HP ENVY wont start up.My os is Windows 10After update all I get is a flashing capslock (twice) and a black screen.  Help me please as I need my computer every day. Thanks in anticipation

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/After-Bios-update-HP-ENVY-has-stopped-working-and-I-cant-get/td-p/5722002
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The firmware update proceeded as expected.  All programs were shut down.  Power plugged in.  Blue bar went all the way across.  It informed me that it would now reboot.  Screen went to shut-down type background and then black as it usually does when booting.  Then it doesn't boot.  Nothing on the screen.  Fan is runnning. Power light and amber light on the f12 key are on.  Left it sit that way for 10 minutes, just in case.  Won't respond to ctrl-alt-del or power button.  Had to hold down the power button to turn off.  Won't respond to any function keys held down during boot.

http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Bios-update-F-2D-Rev-A-bricked-my-ENVY-dv7-7243cl/td-p/5684078
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HP Support Assistant indicates my desktop has 2 BIOS update (ROM Family SSID 2B4B version A0.14Ap1 & SSID 8284 version F.04Ap1). My current BIOS is version A0.11 dated 24 Feb 2016.Questions:1) why does my Desktop ENVY 750-103D have 2 ROM Family SSID?2) my attempt to update BIOS through HP Support Assistant failed twice, is there another method to update?3) how do I download & save the driver and then update it through the BIOS Management?Thank you!

A:Envy 750-103d BIOS update failed

Hi, how do you do ? The correct bios is:http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76767.exeI hope that helps !I would give a great kindness ...If the question is clarified, mark my answer as "resolved" and click on the icon of the "hand" to provide "congratulations" in recognition.Have a nice week !  

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/Envy-750-103d-BIOS-update-failed/td-p/5737197
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Dear sirI am HP notebook holder .Today I restart my notebook ,there is an option for install BIOS update . I chick on the same .after some progress there is a black screen, power button led still on . i wait for four hours but notebook still in same condition . Notebook : HP ENVY 15 .please help me .Thanks

A:BIOS UPDATE crashed my computer -HP ENVY 15

Hello, I have exactly same problem !!! Black screen after bios update. HP ENVY 15 J-000eb PLEASE HELP!!!

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/BIOS-UPDATE-crashed-my-computer-HP-ENVY-15/td-p/3227083
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I turn on the defrag and Optimized my c drive as you advised me but my question is also are there other changes I might need to change to get more speed out of this SSD drive?  My PC had Windows 8.1 Pro when I first got it and here on the HP support Form I found a list of steps to change, but I have not found this list in my files yet. Are you saying that Windows 10 has been changed in this issue that it makes all changes from a standard drive to a SSD drive,so we don't need to do anything?Thank You for your Help...Dan

A:HP ENVY Phoenix Desktop - 860-180st CTO

Cranky_Eagle YES -- Win10 knows when the OS is running on an SSD and already has built-in the functions it needs to work effectively with an SSD.  There is nothing you need to do. I've been running Win10 on an SSD and never had to do anything to get it to work properly.Good Luck 

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/HP-ENVY-Phoenix-Desktop-860-180st-CTO/td-p/5768497
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Hello nbsp nbsp My custom built HP Envy Phoenix Desktop was shipped to me about three weeks ago nbsp All has been running smoothly however days ago a rattle started in the tower and continues most of the time the computer is on nbsp It kind of sounds like a CPU unit running loudly nbsp I'm not sure if it's the water cooled fan or something loose nbsp It is not being caused by the air fan towards the top of the computer the noise comes from the bottom portion of the new noise Phoenix Envy Rattling HP in tower I have not opened the tower to look for anything loose as I do not want to void the warranty nbsp nbsp nbsp I figure if I call HP they are going to tell me to nbsp box up the tower send it to them and I won't see it for Rattling noise in new HP Envy Phoenix a few weeks which is really irritating after transferring everything over to the new computer and using it daily now nbsp Does anyone think this could be a simple screw loose that I should open the tower nbsp I took a breif video of the noise but nbsp do not know how to embed it in this message or attach a link nbsp Thanks in advance for anyone's opinion out there nbsp nbsp nbsp

A:Rattling noise in new HP Envy Phoenix

Hi mate! If I was u I´ll send it back soo the can fix it dont open... its my opinon... Best regards Ozzy




Best regardsOzzy

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Rattling-noise-in-new-HP-Envy-Phoenix/td-p/5519269
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Hello I am considering an Hp Envy Phoenix 860-010 And would like to run Windows 7 ultimate and Linux mint on it and can't seem to find out if this is possible.
 
I would appreciate any input.
Thanks

A:Hp Envy Phoenix 860-010 runing win7

Well I answered my own Question. I went on the HP web site and found win 7 drivers for this machine.
 
How do I close this thread?

http://www.bleepingcomputer.com/forums/t/619736/hp-envy-phoenix-860-010-runing-win7/
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Hello all.  I recently bought an Nvida 1060 to replace my old GTX 680.  No problem knowning to to swap out the cards in general, but there was this metal support on the old graphics card as well as holding the wiring together on top of it.  I'm curious if any other 1440 owners have dealt with this.  Did you leave it in?  How do I take it out if I can? There is not a single youtube video or support video of anyone with this model number!  Appreciate all of your help.  To clarify; this isnt the bar that goes across some HP envy models that you can see in the tutorial videos.

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/hp-envy-phoenix-h9-1440-GPU-Swap/td-p/5754922
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Hello, I have some questions about this particular product. I'm interested in possibly ordering one however there are some things I'd like to know first. Does the computer have front installed case fans, what's the efficiency rating of the power supply unit & what other PCI slots other than the ones for the graphics card does the motherboard have?

A:ENVY Phoenix 860st Questions

Hi, There is not a lot on information posted on the HP Envy Phoenix 860st.  Is this the model that you are looking at? If yes, then use this link for the HP Support pages.  The sales site server does have a list of certified HP OEM graphics cards.  This particular model PC has a 600 watt power supply. HP is offering an extended return period during the holidays. Return & exchange informationWe have extended our return policy for the holidays. All purchases made between 11/1/15 ? 12/25/15 will have until January 15th, 2016 to return.    

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/ENVY-Phoenix-860st-Questions/td-p/5359683
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a few days ago i bought the hp envy phoenix 860-000nd.Within the shown specifications i saw it would contain a Nvidia geforce GTX 970 graphics-card. When i opened the desktop by unscrewing the tumbscrew i saw a graphics-card that looked nothing like the Nvidia i saw on the website of Nvidia. Since there is no other brand name or somthing like that visible i was wondering what card it is and why i don't have the card that was "promised" in the productinformation.i hope someone can help me with this question because i get the feeling i got scammed or something. (note; i bought the desktop from HPstore)  

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Nvidia-geforce-gtx-970-in-hp-envy-phoenix-860/td-p/5639348
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System HP ENVY Phoenix PCModel - seWindows bitVideo AMD Radeon R nbsp My PC has had a black screen reboot issue for the past days or so My son who plays the games on it believes that the above video card is causing the problem There was a recent set of Windows updates that included a driver for this hardware but after several attempts to install it including RESETS of Windows with an image CD via the update and or directly from the March AMD download the farthest that I get is a black screen after the driver software attempts to install I have done this with Windows Defender disabled I have tried in Safe Mode with Radeon R9 with 270 810 AMD problem ENVY Phoenix and without Networking but nbsp the AMD Crimson ENVY Phoenix 810 with AMD Radeon R9 270 problem software will not run there I did use the AMD removal utility as well nbsp The earliest problem before I started all the ENVY Phoenix 810 with AMD Radeon R9 270 problem diagnostics was a reboot loop nbsp Having said all this at one point I ran the HP BIOS utility than scans all the hardware for failures guess what video memory FAILED nbsp Failure ID LM HS- V-QFFV F-Q WM nbsp nbsp Is this an indication that the card is toast or that the driver and chipset is just missing messed up nbsp Another symptom is a weird set of vertical stripes on some graphical features nbsp So I guess my question is where do I go from here to get the PC back up nbsp Thanks Phil Solved View Solution

A:ENVY Phoenix 810 with AMD Radeon R9 270 problem

Hi @Tutescrew,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the  video memory FAILED. I will be glad to help you. This is a hardware issue, Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html 

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/ENVY-Phoenix-810-with-AMD-Radeon-R9-270-problem/td-p/5572506
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Hi, I have recently bought a HP Envy Phoenix 860-007ng (purchased in Germany as I am currently living here). My question is around whether the power supply is large enough. Here are the key specs: - Intel® Core? i7-4790K-16 GB DDR3 (2 x 8 GB) - NVIDIA® GeForce® GTX 980 Ti (6 GB)- 500 Watt Power Supply-128 GB SATA SSD-2 TB 7200 U/min SATA Having done some research online I understand the 980ti graphics card I have normally needs a larger PSU. My question is why does the computer comes with a 500 watt PSU? And is it worthwhile/possible for me to install a new psu manually? Many thanks for your help! Andy  

A:Power Supply on HP Envy Phoenix 860

Greetings, I don't work for HP. You are correct. A 500 W PS should not be able to power a retail version of that graphics card. My guess is Nvidia or a licensee of Nvidia ( EVGA, Gigabyte, Zotac, MSI ) modified the card for HP to work with a 500 W PS. You could replace the PS. I just upgraded to a Corsair RM650X PS in my Envy Phoenix 810-150. It was somewhat of a hassle. Very tight working conditions inside the case. You must measure the existing PS and purchase accordingly.  You would know if you have insufficient power on the 12V rail. It is also possible you are on a tight rope. Adding any additional components could push the power supply to it's limit. Cheers!          

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Power-Supply-on-HP-Envy-Phoenix-860/td-p/5599065
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I'd like to upgrade the firmware on my 800-089 hard disk (SSD) but I cannot make the computer boot from a USB key. I have tested the USB key on another computer and it is working fine. I did change the BIOS settings such as boot order, security and legacy but nothing worked so far. I'm out of ideas... 

A:Boot from USB on HP ENVY Phoenix 800-089 Desktop PC

Hey there  @SdeGat,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that you are having trouble trying to boot from a USB flash device needed to update your SSD firmware. I am happy to help with this. Please see the following document: How to Boot from a USB Flash Drive in Windows 10 - www.tenforums.com  It includes how to see up the boot process from within Windows 10. Give it a try and see if the flash device is shown there, and let me know, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.    

http://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Boot-from-USB-on-HP-ENVY-Phoenix-800-089-Desktop-PC/td-p/5558438
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I bought the HP phoenix 860-019 a couple of weeks ago and from day 1 it freezes up. There is no one particular thing I am doing, it is very random. Could be 10 mins into use or a couple hours.  All drivers are up to date. I have read that the nvidia 860 card that is installed has issues with windows 10 but don't see any fixes. That drive is up to date as well.  This was a refurbished computer could that be the issue?  Should I reinstall windows? Any advice would be greatly appreciated. 

http://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/HP-ENVY-Phoenix-Desktop-860-019-Freezes/td-p/5610674
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Hello HP Support Forum,I would be grateful if you could tell me whether my pre-built HP ENVY Phoenix 860-000nj Desktop PC should be compatible with NVIDIA's new GeForce GTX 1080 graphics card or not. I should note that this desktop of mine has been running a GTX 980 Ti on a 500W power supply for almost six months now without a single problem. I've added a link with the full specifications below.Thank you!http://support.hp.com/us-en/document/c04826674

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Upgrading-my-HP-ENVY-Phoenix-Desktop-PC/td-p/5616738
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A few weeks ago I took delivery of an HP Envy Phoenix - se nbsp It seems these days that HP and other manufacurers don't want you to add anything that they didn't ship to you so newer PC's are harder to upgrade nbsp nbsp On the surface it seems the - se has some upgrade potential nbsp x M slots open open PCI Express x slot open PCI Express x slot nbsp I wanted to make use of the open M slot add some RAM add an SSD for data apps add a high end sound card and replace the stock drive with a bigger one 850-065se Upgrading Phoenix Envy the HP nbsp nbsp When it came to adding memory or accessing the open m slot there was a challenge nbsp The Upgrading the HP Envy Phoenix 850-065se CPU fan radiator was in the way nbsp I almost stripped the screws x in moving it but was successful nbsp In the end I was able to add a Kingston heyperx m drive and up the RAM to Gb nbsp nbsp When it came to hard drives there were a couple of challenges nbsp The first was fitting a inch ssd in a inch bay nbsp I found a suitable adapter on amazon nbsp The second was that the drive bays depend on a certain type of screw to work nbsp Once you know what sort of screw it goes pretty well nbsp The last challenge was SATA cables nbsp One needs degree connectors at the drive side of the connection nbsp The last challenge was expansion cards nbsp I want to add Upgrading the HP Envy Phoenix 850-065se a PCIe sound card to the computer but there's not much room nbsp The nvidea takes Upgrading the HP Envy Phoenix 850-065se up two slots and obscures the PCIe x slot nbsp There's another PCIe x slot but the video card won't fit in there nbsp I haven't done so yet but I am hoping that I can fit the PCI x card to the PCI x slot successfully nbsp So far I have been able to upgrade my - se but it's been a fight all the way nbsp I've also done some modest overclocking with the Intel Extreme Tuning Utility I've got the CPU up to MHz but have hit a bit of a wall nbsp I need to do more study and may get a better result nbsp

A:Upgrading the HP Envy Phoenix 850-065se

Schwaa, welcome to the forum. This was a very good review of how you upgraded your computer.  What you discovered are the problems that are created by a mid-size case.  It would be great if HP would offer a full size case for their gaming computers.  What you accomplished should make a major difference in performance.

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Upgrading-the-HP-Envy-Phoenix-850-065se/td-p/5534653
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The LED lights on the front of my HP Envy Phoenix 860 only change colors in Red and Green even if those colors are not any of the 4 colors I have chosen in the HP Phoenix Control software.  There are no settings or other menus in the Phoenix Control software.  Just the 4 different modes.  Trying each mode the colors never change to anything but Red and Green.  Turining it off and back on has makes no difference either.   Based upon the Programs and Features area the version of HP Phoenix Control software that came installed on my computer is 1.1.1. I know Christmas is coming up but only Red and Green all the time is gonna get old. Thanks for your help. Scott

A:HP Phoenix Control for LED Lights on Envy 860

Hello @Scott1515?, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I read your post about the LED lights, and wanted to assist you! To start, can you provide me with teh Product Number of the desktop?  Here is a link you can use that will help you find your Model and Product Number:How Do I Find My Model Number or Product Number? In the meantime, have you tried using the HP Support Assistant, to check for updated drivers?  Did you always have this issue, or did it just start to happen recently?  Looking forward to your reply. Have a great day!

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/HP-Phoenix-Control-for-LED-Lights-on-Envy-860/td-p/5369299
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I've been considering buying the HP Envy Phoenix - I don't like buying a pc over the internet though I am finding it impossible to find this model anywhere in my Province at retail stores like Best Buy Staples etc they have them online as well but don't carry the lastest models in-store anymore This Desktop HP Phoenix 860st ENVY has been ongoing for a long while HP ENVY Phoenix 860st Desktop nbsp I also noticed the price increased recently by Canadian at HP Canada amp online at other stores which seems odd for what now isn't HP's latest This brings me to another question nbsp I see that HP in the U S has a model I would prefer buying it's the Envy Phoenix st I'm able to select larger hdd's Cpu etc Why is HP not making this available in Canada nbsp Personally I think HP is making a mistake I'm not buying the Envy - but would buy the st if it were available here nbsp I'm likely to have a local shop build one to my specs instead which I've done a couple of times in the past nbsp Using pc's since First pc bought Every day I'm still learning new things about computing

A:HP ENVY Phoenix 860st Desktop

This is a peer to peer help forum. The only presence that HP has on it are the Admins and the Mods. Otherwise, none of us works for HP. I have a HP Phoenix 860-170VR (you can review the specs) that has similar specs to the 860-019.  In fact, it has a HDD instead of a SSD.  It is a very nice computer with good system performance.  HP has loaned it to me so I can help members with their problems.  I wouldn't hesitate to buy the 019. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.  

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-ENVY-Phoenix-860st-Desktop/td-p/5587644
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i created a bootable usb with Windows 10 pro. ISO but no matter what i tried it will not boot from it.all it wants to repair my OS. i'm running windows 10 home and wanted to do a clean install of a proffecional version. PLEASE HELP

http://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Can-not-Boot-from-USB-on-HP-ENVY-Phoenix-810-209-Desktop-PC/td-p/5745497
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I'm trying to connect my two monitors for my new computer, but I'm having no luck. The first monitor is being recognized but the second one isn't. There are three HDMI ports on the back and 3 ports, I'm not sure of. I've tried the other HDMI ports and nothing. Any help would be appciated. Borgbear

A:Connecting two monitors to HP Envy Phoenix 860-010

Borgbear, welcome to the forum. Great computer! Here is a guide that should help you solve your problem.  Read the entire guide, but the section on connecting two monitors in Win 10 is towards the bottom of the guide. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Connecting-two-monitors-to-HP-Envy-Phoenix-860-010/td-p/5539104
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The HDMI 1 and HDMI 2 ports are not recognizing the HP Pavilion 27xw 27-inch IPS LED monitor when I plug it in. I have installed the software that came with the monitor and also updated my PC. Any help that would allow me to use multiple displays would be highly appreciated. Thanks

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Multiple-Displays-HP-Envy-Phoenix-860-010/td-p/5671114
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HelloI need HW detailed manualfor my HP Envy Phoenix 860-112nfI need some information as:- What kind of memory module is necessary to upgrade to 16 GB ?- which USB ports are 2.0 or 3.0- is there a IDE port to connect old hard disk coming from my failed PC ?Very surprised that HP Envy Phoenix 860-112nf comes without documentation, not even available on HP site ...

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HW-information-for-HP-Envy-Phoenix-860-112nf/td-p/5612672
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Hp support program told to update important bios update. After  update I cant use computer.  PC starts but nothing comes to screen. It stays on about 30 sec and restarts itself. Same thing, nothing shows on screen but it dont boot itself after the first reboot. This happens everytime when I take power off. It dont seem to try to load windows either because hdd light dont blink. I cant even find compatible bios update on HP page that i could try from usb. I tried to clear cmos with jumpers. No change Did HP send wrong bios update on HP support program? Any suggestions?

A:hp envy 700-305no bios / hp program update fail

I have the same problem with my hp envy 700-311na computer. I downloaded the bios update but now my computer just has a black screen and the windows+B keyboard command does not work.Computer turns on fine but nothing happens no loading screen or anything. Is there a way to bypass the bios and access the operating system?

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/hp-envy-700-305no-bios-hp-program-update-fail/td-p/4963057
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HP ENVY Notebook 17t-n100 did an auto bios update but the screen went black and is setting like this for several hours. The power light was still on last time I looked. I turned on the computer and was reading the message on the screen and before I finished reading the screen it started the bios update and I was too late to stop it. It seemed to be from the HP assistant so after it started I figured it would be OK. Now what do I do? Do I try to restart? And Where do you get to HP support rather than this forum? Does HP monitor this forum or do just other users respond?

A:HP ENVY Notebook 17t-n100 did an auto bios update but the sc...

al120640 Sorry to hear about your BIOS update problem. You MIGHT be able to recover the old BIOS following these instructions:  HP Notebook PCs - Restoring the BIOS | HP® Customer Support If that does not work, then your recourse is to contact HP Customer Support and have them put you in touch with HP Tech Support. HP maintains no official presence on this forum, so you have to go through Customer Support to get to HP Tech Support. I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!-------------------------------------------However, HP Customer Support is generally not available on the weekend, so you may have to wait until Monday to contact them.------------------------------------------- Good Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol on my post to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================

http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-ENVY-Notebook-17t-n100-did-an-auto-bios-update-but-the/td-p/5654144
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Hello, My hp envy 15 laptop hangs with the black screen when I'm away from the screen. I recently updated my BIOS. After that i'm facing this problem of system hang when i leave it untouched for few minutes.or half an hour. even if i press any key, the laptop is still showing blank scree. I had to forceshutdown using the power button and restart my system. yhis hapens very often. Also, suddenly, my laptop restarts automatically. Please help me with is and provide me a solution. Thanks.

http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/My-hp-envy-15-laptop-after-BIOS-update-hangs-with-the-black/td-p/5709909
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OK HP, where do we stand on issuing a BIOS update that allows users to boot from, not use as storage, the NOT NEW NVMe SSDs.  These are the new standard and should be supported in a NEW PC. Well?!

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/BIOS-update-for-for-Envy-750se-series-to-allow-booting-from/td-p/5682498
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Morning all nbsp Long time reader first time poster nbsp I have an HP ENVY Touchsmart -j sa Windows which won't boot following the most recent BIOS update nbsp The laptop will power up but the screen remains black nbsp The screen 15 HP Update Black ENVY - after TOUCHSCREEN BIOS power light remains on but the screen CAPS LOCK and WIFI buttons remains unresponsive and don't seem to flash an eroor code nbsp The sound HP ENVY 15 TOUCHSCREEN - Black screen after BIOS Update of the HDD can be heard on boot up as can the fans nbsp I have attempted a nbsp BIOS recovery using WIndows B on turning on using a straight copy of the previous BIOS and a full recovery image as well as all steps contained in this nbsp article nbsp In every instance the screen remains black and there seems to be no progressing from this point nbsp I'm at a bit of a loss where to go from here but I'm not quite ready to surrender nbsp HP ENVY 15 TOUCHSCREEN - Black screen after BIOS Update I can see a few people have had similar problems with other models but none so far with this one nbsp If anyone has any suggestions or guidance I'd be extremely grateful nbsp Chalky nbsp

A:HP ENVY 15 TOUCHSCREEN - Black screen after BIOS Update

i am having the same problems can you anybody help out

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-ENVY-15-TOUCHSCREEN-Black-screen-after-BIOS-Update/td-p/3308211
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HP also says they now support oc under warranty. No help or zero instructions on how to do it in the bios. They just put it there for you to figure it out on your own. The settings are limited any ways. But, they don't explain what CPU power limits 1 and 2 are for. How they effect overclocking. I have a HP Envy Phoenix 810-430qe that came with a Intel i7 4790k. 

A:HP Envy Phoenix advertising overclocking but not supporting ...

Hi, From my view, overcloking won't come from manufacturers. Vendors WILL shoot to their feet if they told customers how to overclock and this is understandable: they don't want customers send machine back during warrnty period (1 year). Do you want to sell products and tell people how to break them then receive those products back during warranty period ? Regards.

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Envy-Phoenix-advertising-overclocking-but-not-supporting/td-p/5146534
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I was told that I could hook up two VGA monitors to my new Envy Phoenix 850se desktop. This machine has the NVIDIA GTX 745 video card. I was told that I could hook up one monitor through the VGA port and then use a DVI to VGA adapter to hook up the other monitor. Maybe I am blind or dense but I do not see a VGA port on my machine. It came with the DVI to VGA adapter so I can hook up one monitor. What am I missing here?

A:Dual VGA monitors on an Envy Phoenix 850se

Hi, Envy Phoenix 850se is a series of many products/options:    http://store.hp.com/us/en/pdp/desktops/hp-envy-phoenix-850se-desktop-pc-n0x16av-aba-1 Therefore you need a right option to have right ports. In short: what you were told was half true depending which option you picked. Regards.

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Dual-VGA-monitors-on-an-Envy-Phoenix-850se/td-p/5591571
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A few weeks ago I got the BSOD and could only re-format without backing up After a data recovery service ravaged my hard drive I purchased a new drive My recovery disk is nowhere to after 810-160: and... install phoenix envy BSOD to Win10 trying be found my guess is the wife pitched it in one of her cleaning fits Of course I have to re-install the OS and bought Win Home nbsp I plugged in the USB and started the install but am now getting a message that no device drivers were found This is a pain but it makes sense Went to the HP drivers site on a laptop and downloaded all the drivers it produced for my specific model nbsp Where I'm stuck nbsp I have a pop-up that says Windows Setup and Select the driver to install envy phoenix 810-160: trying to install Win10 after BSOD and... along with an unpopulated window I plugged my USB containing the drivers in and found it - USB Drive envy phoenix 810-160: trying to install Win10 after BSOD and... H I selected that drive and the folder into which I placed the drivers Click OK and I get the message No device drivers were found Make sure that the installation media contains the correct drivers and then click OK nbsp If I have the drivers provided by HP and they're not recognized how do I proceed Solved View Solution

A:envy phoenix 810-160: trying to install Win10 after BSOD and...

Hi: Make sure you are booting from a USB 2 port. You won't be able to install Windows from a USB3 port. If you have the W10 installation media in a USB 2 port, windows may be looking for the sata controller driver, so see if this works... Download the drivers from this link below (first or second file listed -- 1st file listed (64 bit). https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver Extract (copy) the files onto a usb flash drive without any folders. With the flash drive and W10 installation media plugged into the machine, boot from the W10 installation media. After you select the install now option, select the Drive Options - Advanced menu, then select the Load Driver option. You should now see the storage driver files listed. If you check the box, it will only include the compatible driver. Follow the prompts and hopefully, W10 will install.

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/envy-phoenix-810-160-trying-to-install-Win10-after-BSOD-and/td-p/5596365
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The plastic cover for my phoenix envy optical drive falls off and is hard to replace securely.  Any tips?

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/DVD-drive-cover-for-envy-phoenix-falls-off/td-p/5811546
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My system will not let me on the internet or get to my folders.  It is in a loop that keeps saying "Automatic Repair"  -  then it says an error has occurred - we will restart for you.... then the loop starts again!   Do I need a new hard drive?  This have never happened with my Toshiba Laptop  or my DELL XPS!

A:Okay!!!! My HP ENVY PHOENIX DESK TOP is in a AUTOMATIC REPA...

Greetings, I have seen this before. Did you implement any recovery strategy for getting back to your previous OS if you upgraded to Win 10? Have you backed up the important stuff because recovery does not always work? You may have to rebuild this PC using HP Recovery media or a reinstallation of Win 10. You need to create Win 10 boot media using a different PC. See Windows 10 Forum for detailed repair options and instructions. Option 5 applies when using Win 10 installation media. Refer to the beginning of the article for recovery options. Try the least destructive options first, startup repair or system recovery. Jay

http://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Okay-My-HP-ENVY-PHOENIX-DESK-TOP-is-in-a-AUTOMATIC-REPAIR/td-p/5597238
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Hi nbsp I have a - nb tower nbsp When the PC is off and I turn it on fan case fan see step here http support hp com us-en document c directly starts blowing at maximum speed and never stops nbsp This is nbsp the out of the box behaviour the PC is new nbsp I have searched HP site and found that a bios update could fix this nbsp I tried to install the bios update from the drivers and updates pages of the - nb but to no effect since that bios update is for a different family See nbsp http support hp com us-en drivers selfservice hp-envy-phoenix- - -desktop-pc-series mo gt bios nbsp Now the funny part and 'solution' nbsp When at boot I open the HP diagnostic tool with F and after it exit nothing is done changed just F and exit the fan directly operates normal nbsp Right now it means I have to do the F action on each booth which is a solution But I prefer to have the above behaviour Phoenix Envy fan (fan 860-039nb runs max #6) speed at fixed in a better way

http://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Phoenix-Envy-860-039nb-fan-runs-at-max-speed-fan-6/td-p/5730509
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I have envy phoenix 800-010hk since 2 months and it's working normally,but suddenly the desktop is running but nothing appears on screen and screen goes black,i've also change the screen and vga cable but nothing works .kindly resolve this issue asap.

A:envy phoenix 800-010hk black screen

Hi there @MujtabaAhmed?Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that you have a blank display on start up and that you have tried a different display and cable. I am happy to help with this. I would suggest that you give this a try. There are a few things that you can probably skip, as you have done them, but otherwise try to do what you can. HP Desktop PCs - Computer Starts but Monitor Remains Blank (Windows 8) Please let me know if that works for you.

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/envy-phoenix-800-010hk-black-screen/td-p/5292470
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In a month I am planning to upgrade my gpu from Amd radeon r9 270 to Asus Strix GTX 1070. I know this is a big upgrade. I don't know if the gpu is fully compatible.  I know that the MOBO is compatible but I need help if the power supply is enough and if the size is too big. My power supply  500W. Will it be enough for the new gpu? I don't know its brand but it came with my HP envy Phoenix 810-200nc desktop. And will the gpu fit inside my case? Please help, I can not figure out if its compatible.













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A:Will ASUS GTX 1070 be Compatible With my HP Envy PHOENIX 810...

First I would cut a piece of cardboard to 11.73 " x 5.28 " and try to fit it into the space.The 500W PSU seems OK based on this review. Also read this concerning Secure Boot.

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Will-ASUS-GTX-1070-be-Compatible-With-my-HP-Envy-PHOENIX-810/td-p/5836668
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I want to upgrade the New Nvidia 1080 GTX founders on this computer.  I noticed inside the tower on the power supply it reads 470W and on the specs it says 500W. Will this be an issue since Nvidia recommends 500W for this card.  Will this card fit inside the tower. It is about 1 inch longer then the exist GTX960.  Can the current  motherboard and cooling system handle this new card.   Any input and advice is much appreciated.  thx

http://h30434.www3.hp.com/t5/Business-PCs-Workstations-and-Point-of-Sale-Systems/New-Nvidia-GTX-1080-card-on-HP-ENVY-Phoenix-860/td-p/5613097
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Product documentation. Does anyone know how do get an illustration listing all of the controls and connectors on the ENVY Phoenix?

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-ENVY-Phoenix-use-Basic-product-documentation/td-p/5742918
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i have my phonix envy on my computer desk and because of the hieghth of the tower i can not see the usb and card reader slots,does that mean i have to stand up to use these slots? thanks for your time

A:usb,card reader slots on phoenix envy 850

It is your choice of placement on the desktop. I keep my desktop on ther floor since it is cooler there, even though I use water cooling for my CPU.      Floor placement is normal for the type of desktop PC you have.   Desktop PC is a bit of a misnomer.  It doesn't mean that is where you have to place the PC.   Usually only the convertible desktop PC's are meant to placed on the desktop. The is why the optical drive placement is sideways.  

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/usb-card-reader-slots-on-phoenix-envy-850/td-p/5612399
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I have a new HP Envy Phoenix desktop and when I try to hook it up to the HP LED Backlit monitor, the monitor boots and then goes to sleep. I hooked the monitor up to a different PC and it was fine. I tried both the VGA and HDMI ports - no luck. I'm wondering if I have a bad card. Has anyone had this problem? The PC is new but sat in the box for 7 months. How do I get support from HP?

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Monitor-not-connecting-to-Envy-Phoenix-Desktop/td-p/5723929
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I have had this computer for a week and every time I turn it on and sign in about 10 minutes later it just shuts down and restarts itself with no explanation.  I have tried turning off the automatic restart in the advanced section of system properties, but it didn't fix it, and I can't find any other explanations for what is happening.  Any help would be greatly appreciated. Thanks











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A:HP Envy Phoenix shutting down and restarting suddenly

Hi, You just purchased this PC? Nice system. I have a 810-150se. Similar to yours. I have zero tolerance for new products that fail soon after purchase. Return it as soon as possible! Jaco

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Envy-Phoenix-shutting-down-and-restarting-suddenly/td-p/4515022
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I have a Phoenix desktop 860-121, (Product number T4A30AA) with a GTX 970 in it.  I want to upgrade the graphics card but do not know what card would be compatiable with my pc.  The motherboard is a Thimphu Pegatron, if that helps.  Is a 980ti compatable, or should I look for something else? Thanks

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/ENVY-Phoenix-860-121-graphics-card-upgrade/td-p/5852278
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A:SSD Cache in HP ENVY Phoenix 800-445qe doesn't seem to be in...

Hi, Your PC should be using the Condusiv ExpressCache service.  It either works or it doesn't.  If you believe that it's not working then you need to contact HP Support (instructions from an internal HP employee). HP's support number is 800-474-6836 or 800-HPINVENT or online here. 

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/SSD-Cache-in-HP-ENVY-Phoenix-800-445qe-doesn-t-seem-to-be/td-p/4879021
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I have an nbsp HP Envy Phoenix qe and nbsp Issues 850qe Monitor Phoenix Envy HP have issues with the monitors nbsp I just purchased a nbsp Acer LED x CB HYK monitor When I connected the monitor via HDMI several different windows HP Envy Phoenix 850qe Monitor Issues go extremely small most important Google Chrome and Photoshop They are so small I cant read the text or see any of the icons It is not just the text it is the tabs and the entire window Does anyone know how I can fix this nbsp I have three monitors but only two of them will work at a time They all work but if I have them all three connected one will go black I am using HDMI DVI and Displayport Again they all work if there are only two connected but once a third is connected it will go black nbsp nbsp nbsp nbsp nbsp nbsp Specs Intel Core i - Quad-Core GB AMD Radeon R Graphics GB Memory nbsp nbsp nbsp

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Envy-Phoenix-850qe-Monitor-Issues/td-p/5635592
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While loading up my computer it all of the sudden just frozed while starting up at the HP logo. I tried some options but none helped. Does anyone know how to fix this?

http://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Envy-Phoenix-Freezes-while-loading-in-Startup/td-p/5785617
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I would like to upgrade my video card from a 2GB Nvidia GTX 770 to a GeForce GTX Titan X , for gaming and video editing - (Can the phoenix 810st desktop handle this card) ? Thanks for any feedback - Jayree.

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/hp-envy-phoenix-810st-desktop-windows-10/td-p/5573903
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Hi, I found on HP pages update for BIOS for my computer so I decided to use it. My previous BIOS version was from July 2015.I have done this, because this computer was shutting off when i was playing games. So I hoped, that this could help, because I already downloaded all other driver updates, but nothing helped. I have BIOS ROM Family SSID 2B4B version and I had a version A0.04 Driver I downloaded:(http://support.hp.com/us-en/drivers/selfservice/hp-envy-phoenix-860-000-desktop-pc-series/8499708/mo...). After the instalation PC got stuck on HP Omen logo (weird) and nothing happens for 1 hour. When I used recovery of BIOS (win+b) it happens again. What I should do? Thank you

http://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/BIOS-update-freeze-with-HP-Omen-logo-on-Envy-desktop/td-p/5741309
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My Hp Support Assistant wants me to update my bios . . .  I have two questions in regard to this. 1. The software to flash the bios is not compatiable with windows 10.  Will it be safe to run anyways? (yes, i installed free upgrade to windows 10)  2.  sp71055.exe  f42.ap1 (is the file it is recomended to run for my intel i7, the patch notes (always never enough information) state that it restores or provides original bios.  my instaled bios version is bios verson / date f/34. 12 19 2014 On a previous occasion i believed i did flash the bios already, and was wondering if I needed to restore to the original version, or is that languague used a little 'off'  

http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-ENVY-17t-k000-CTO-Notebook-PC-ENERGY-STAR-Bios-Update/td-p/5724790
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My father purchased this computer in August of last year just before the Intel Broadwell Socket 1150 chips (i7 5775C and i5 5675C).  This HP computer contains a Z97 chipset which should have support for both of these chips with a BIOS update.  However, I have not seen any such BIOS update released from HP other than the HP PC Hardware Diagnostics UEFI which I can't get to run on his computer.  Will it be safe to drop in one of these processors without a BIOS update and sucessfully run the chip?  Thank you.

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Envy-Phoenix-810-460-K5G86AA-MSI-Kaili2-MS-7826-V2-Intel/td-p/5676716
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Good morning,Why when I try to install windows 7 64-bit the PC does not recognise the keyboard and mouse ? Instead in the bios they works correctly. Thanks Marco.

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/HP-860-100nl-Envy-Phoenix-Desktop-no-detect-a-keyboard-and/td-p/5763969
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HP ENVY Phoenix 810-000ee restarting after upgrade frimware just startup and after like 5 min restarting agin and agin ?can Anyone Please Help Me   

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/HP-ENVY-Phoenix-810-000ee-restarting-after-upgrade-frimware/td-p/5721886
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Hi nbsp I have just bought a HP Envy Phoenix - na desktop (Win10, 860 HP not Envy NVidia Phoenix GTX 980Ti) ... Brand-new PC with Windows Brand-new HP Envy Phoenix 860 (Win10, NVidia GTX 980Ti) not ... and NVidia GTX Ti This is apparently a state-of-the art spec and yet I find myself unable to use it for the simple reason that it is not recognizing my second monitor which Brand-new HP Envy Phoenix 860 (Win10, NVidia GTX 980Ti) not ... I need to perform my work I previously had a HP Pavilion intel core Brand-new HP Envy Phoenix 860 (Win10, NVidia GTX 980Ti) not ... i running Windows which worked perfectly with the monitors One connected via DVI and the other via HDMI nbsp using a DVI to HDMI adaptor nbsp nbsp HP Online help chat told me that Windows doesn't recognize adaptors for the HDMI port and advised that I buy a new monitor with a HDMI port They said it's most definitely not a hardware problem with the HDMI port the desktop has two ports and none of them worked nbsp So I l had to buy a new monitor with HDMI port despite current one working totally fine I have just nbsp plugged this new monitor into the desktop's HDMI port and - it still doesn't work nbsp I've already tried rebooting taking out the cable then putting back after start up I've tried using control panel display as well as the nVidia control panel to see if they recognize the second display - no luck nbsp I've also updated all drivers I'm not sure what else I can try as am not techie at all I was hoping this would be plug and play nbsp Can anyone help please Any ideas nbsp This is so incredibly frustrating and I am starting to regret 'upgrading' my desktop Thanks so much

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Brand-new-HP-Envy-Phoenix-860-Win10-NVidia-GTX-980Ti-not/td-p/5611466