I cannot create a new folder on the desktop. Right click of the mouse pad does nothing. Shift Control N does nothing. This is ridiculous. Any help is appreciated.
I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.
I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.
You can download it direct from this link http://downloadreimage.com/directdownload.php. (This link will automatically start a download of Reimage that you can save to your computer.)
Does right click work at all? Try right click on Start button and see if it produces a menu. Some people has experienced problems with their touch pad, try using a mouse and see if right click works.https://forums.techguy.org/threads/hp-spectre-x360-with-windows-10.1160901/
Hey HP users.. I have a question (I didn't see this elsewhere).. But since the last Windows 10 Anniversary (1607) update I think there are some issues with the graphics..It doesn't happen always, but certainly a few times while working on the Spectre:I see that letters in text are being "colored black"..For example: letters with closed round corners like: a, b, p etc. etc. etc. the letter gets filled black.But when I just Alt+Tab to another screen or scroll in the document, it dissapears..Why is that? And are the current drivers already made compatible with this new Windows update? Hope to hear from you asap..
Ever since I upgraded nbsp my HP Spectre x notebook to Windows I have nbsp not been able to use the Stereo Mix function to record audio produced by nbsp the machine I need to do this for the work I do - nbsp making audio copies of speeches on television for example - and have never struggled to activate the function on any other machine before nbsp After extensive web searches here are the things I already have tried nbsp Under Sound gt Recording Devices in the Control Panel right-clicked nbsp to show disabled and disconnected devices The only device I see Microphone - Intel Smart Sound Technology Nothing else appeared nbsp Downloaded and installed the latest audio drivers provided by HP on its customer support page it was the nbsp Realtek High-Definition HD Audio Driver nbsp Rev A released on November Nothing new appeared nbsp Downloaded and installed the latest Realtek drivers from Realtek's own website at realtek com Stereo the Windows Mix, Spectre and x360 10 tw Nothing new appeared nbsp I'm prepared to muck about in the registry to force Windows to activate Stereo Mix but I have no idea where to Stereo Mix, Windows 10 and the Spectre x360 look nbsp Is it significant that all my audio devices are listed as Intel Smart Sound Technology and not as Realtek nbsp Does anyone have any ideas
MikeTheTintin, Happy New Year! This problem with audio has been going on since 2014. I don't think the problem is with Intel, Microsoft ,Apple etc. The problem is HP!! This company could not find it' s "bleep" with both hands. Now the "snake" has two heads. Run! do not walk to nearest exit and don't look back!!! Ham123http://h30434.www3.hp.com/t5/Notebook-Audio/Stereo-Mix-Windows-10-and-the-Spectre-x360/td-p/5445514
I'm putting in a new SSD in and when i try to install the operating system it fails at the installation phase cannot SSD, spectre x360 new install windows, Installing after partitioning and extracting windows files onto the ssd there is no error message given when it gets to installation phase it sais it is completed straight away as with the subsequent phases and then attempts to boot windows which obviously is not installed to which i get no boot Installing new SSD, cannot install windows, spectre x360 device found nbsp I notice now that the rating of the new ssd is v A and the old one is v A so im thinking it could be not enough power from the socket but surely if this were the case then the install wouldnt have been able read and write to the ssd nbsp after doing the above the repair windows tool can see an OS installed and when i select reset it starts and when it gets to about I will check in a minute whether its consistently it sais there was a problem reseting but does not give an error message nbsp nbsp i have also tried it with windows with the same happening nbsp
Hi: I agree with you that if the power spec difference mattered, the drive wouldn't have worked at all, or the motherboard would have fried. Perhaps there is an issue with the storage controller driver...See if this works... Download the drivers from this link below first file listed -- 64 bit. https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver Extract (copy) the files onto a usb flash drive without any folders. With the flash drive and W10 installation media plugged into the machine, boot from the W10 installation media. After you select the install now option, select the Drive Options - Advanced menu, then select the Load Driver option. You should now see the storage driver files listed. If you check the box, it will only include the compatible driver. Follow the prompts and hopefully, W10 will install.http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Installing-new-SSD-cannot-install-windows-spectre-x360/td-p/5601385
Hi nbsp Could someone tell me if HP 'officially' support Windows for the HP Spectre x nbsp Windows Spectre Clean 10 X360 HP Install nbsp I bought my HP Spectre x almost months ago whilst I have no issues with it having not really used it hard so far I wanted to upgrade to Windows clean install nbsp But at the time I purchased it I spoke to HP Support and someone kindly recommended that I HP Spectre X360 Windows 10 Clean Install wait for a few months until both Microsoft sort out any teething problems by releasing Service Pack etc and HP was able to officially support all the drivers with genuine Windows drivers nbsp At the time of purchase not everything on the HP Spectre x had the correct Windows drivers nbsp This sounded like good advice to me at the time so I have stayed with Windows for now nbsp When I finally do my upgrade what is the recommended method nbsp Should I upgrade it first to register my copy of Windows for my HP Spectre x with Microsoft and then do a clean re-install of Windows skipping the part where it asks me for my registration key nbsp I have done many upgrades in my time and I am not really convinced or happy with an upgrade a clean install is always best nbsp nbsp But do I need to do an upgrade first to register my copy of Windows before I do a clean re-install nbsp Finally I plan to keep the recovery partition as it is in case I ever need to go back to Windows nbsp Since I have a GB SSD I figure I have enough space to do this nbsp Would this be a recommended approach nbsp Thanks in advance for any help nbsp Ismail
Hi @iakudi?, Thank you for your query. I understand that you are interested in upgrading your Spectre x360 to Windows 10 and you would like to know if it is supported on your model. Without knowing your exact model I can not answer that question for you. However if you go to the HP Drivers & Downloads and input your exact model and follow the prompts. If Windows 10 is listed for your model select it. If a page with drivers listed is populated and has multiple drivers listed it has been tested and is supported on your model. Here are links to assist you with upgrading to Windows 10 and answer the questions you presented. . HP Notebook PCs - Upgrading to Windows 10 Windows 10 sometimes affects the recovery manager, so I strongly suggest you create your recovery media before attempting to upgrade to Windows 10. With the recovery media you would be able to return your notebook back to factory including the recovery manager partition. Here are two links from microsoft.com that will also provide you with information about the upgrade. Help with upgrading to Windows 10 Upgrade to Windows 10 Thank you for participating in the HP Forums! We want to help you as well as others who may experience a similar issue as you. Please consider marking the post that resolves your issue as "Accept as Solution" to help other community members!To show appreciation for my efforts kindly click the Thumbs Up below. Best of Luck!http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-X360-Windows-10-Clean-Install/td-p/5298462
Since the last Windows update I keep getting artifacts all over the screen mostly in browser windows that disappear when I move over them Mostly it's little black or white blocks but sometimes in system pop-up windows the entire text will be blacked out and there will be black edges around any icons shown I would do a system restore but apparently all my system restore points from before have been Windows screen HP since Artifacts 10 Spectre up... x360 last on erased if anyone has any idea why this happened please let me know I read that the artifacts might have to do with hardware acceleration but turning that off in the browser doesn't do anything they're still there I've tried the Intel driver update utility but that tells me that there is a custom driver installed on this notebook and that I have to contact the manufacturer I've updated the drivers before and I'm pretty sure I never installed a custom driver but whatever The info I got from the Intel program is this Report Date Tuesday August Report Time hh mm ss AMDriver Version Operating System Windows Home Default Language Dutch Belgium Physical Memory MBVendor ID Device ID Device Revision Graphics Output Protocol GOP Version Current Resolution x Processor Intel R Core TM i - U CPU GHzProcessor Speed MHzProcessor Graphics in Use Intel R HD Graphics Shader Version OpenGL Version OpenCL Version Microsoft DirectX Runtime Version Hardware-Supported Artifacts on screen HP Spectre x360 since last Windows 10 up... Version Devices connected to the Graphics Accelerator Any ideas It's really annoying and I'm afraid something might actually be broken Artifacts on screen HP Spectre x360 since last Windows 10 up... which would be very disappointing cuz I've had this notebook less than a year and I've had nothing but issues with it
I suggest rolling back the Windows update that happened at the time the issue began. Settings-->Update & Security-->Update History --> check the date on the installed updates and then click on uninstall updates. The next window that opens will give you the option to click on a specific update and uninstall it.http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Artifacts-on-screen-HP-Spectre-x360-since-last-Windows-10/td-p/5744576
New HP x360 laptop purchased about 8 days ago will not wake from sleep (black screen). Power light and Caps lock key blinks. But system remains unresponsive. How do I get around this problem?http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-x360-Spectre-Windows-10-will-not-wake-from-sleep/td-p/5828478
I have enabled 'Windows Hello' on this new laptop. About half the time I open it or turn it on, the unlock screen displays a message 'Getting ready...'. After about 30 seconds, it displays the message, 'Couldn't turn on the camera.' I updated the driver for the 'HP IR Camera', with no improvement. Can anyone help diagnose or solve this problem?http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Windows-Hello-Couldn-t-Turn-On-Camera-on-Spectre-x360/td-p/5847191
Hello Since the update to Windows 10, my multimedia keys (F6, F7 and F8) are not working anymore on my HP Spectre x360. I have found a few posts on this forum and therefore I already tried removing and reinstalling drivers for your touchpad and keyboard, both using this page and using the HP Recovery Manager tool. Nothing helped. http://support.hp.com/us-en/product/HP-Spectre-x360-Convertible-PC-Series/7527520/model/7791778/driv... Could you pelase help me? Thank you and best regards fluj
Hello @fluj?, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that you are having an issue with your Keyboard, and wanted to assist you! Have you tried using the Windows Update, to check for drivers that will work with Windows 10? You can check this site as well: HP Products - Where Do I Find Windows 10 Drivers and Software for My Model? If you are having trouble installing the drivers, you can use the tool at the following site: Open the Windows Update troubleshooter I did check your product driver page, and I did not see any Keyboard drivers, for Windows 10. It is possible that drivers may not be available for your product. If you are still having trouble, try using the Go back to an earlier build option, in your System Settings: HP Notebook PCs - Upgrading to Windows 10 Once you are back to your original Operating System, check to see if you are experiencing the same issue. If not, then you may consider holding off on the Windows 10 upgrade for a few weeks, until drivers can be updated. Please let me know if this information was helpful by clicking the thumbs up below. Regards!http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Multimedia-keys-not-working-HP-Spectre-x360-with-WIndows-10/td-p/5210898
Hello everyone, I'm trying to install Win7 in my notebook, and after trying lots of AHCI drivers, the installation media still doesn't recognize the drive.. Any help about this issue would be greatly appreciated.
Any thoughs on this issue please?http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Installing-windows-7-in-a-new-x360-spectre-13-4001-Notebook/td-p/5000199
I just got the HP Spectre with Windows 10 installed. Frequently when i go to connect to a wireless network the network icon is not on the task bar (where it usually is) and there are no wireless networks displayed. If I restart the icon will appear and i will see the wireless network. The computer has the Intel Dual Band Wireless AC-7265 adapter with the 188.8.131.52 driver dated 6/22/2015. I recently went through a detailed driver replacement recommendation from HP because my computer would not shut down, i would intermittently lose my wireless connection and my touchpad was not behaving correctly. This was detailed inhttp://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Windows-10-Laptop-won-t-go-into.... Also when i do a restart it takes a very long time for the restart to happen (about 4 minutes) This is a new computer and it is not working well at all! any assistance is appreciated
Hello @PMS1228, Welcome back to the HP Support Forums! I understand that you are having an issue with your WiFi, and wanted to help! To start, can you provide me with the Product Number of the notebook? Here is a link you can use that will help you find your Model and Product Number: How Do I Find My Model Number or Product Number?The link that you provided has an post from a community member, detailing troubleshooting for Sleep Mode, TouchPad, and WiFi issues. That is a good place to start to try resolving your current issues. You can also try checking the Windows Update, for drivers that will work with Windows 10. You can check this site as well: HP Products - Where Do I Find Windows 10 Drivers and Software for My Model? If you are having trouble installing the drivers, you can use the tool at the following site: Open the Windows Update troubleshooter For the slow start up issue, try right-clicking on an empty area on the Taskbar, and select Task Manager. When Task Manager pops up, click on the Startup tab and look through the list of programs to see what may be causing the slow start time. You can also try going into the Fast Startup option. Please review the following resource to help you, and let me know how it goes: Fast Startup - Turn On or Off in Windows 10 Please let me know if this information was helpful by clicking the thumbs up below.Have a great day!http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Windows-10-and-HP-Spectre-x360-no-wireless-networks/td-p/5267826
I just installed the Windows 10 Anniversary Update on my laptop and there is now a blank (white or black, the color changes) line going across what appears to be the exact middle of the screen. The line is not solid and actually changes the parts that are working (correct color) and not working (wrong color, white or black). It looks like the line is only one pixel high but it goes acorss the whole screen. I need to be running the annivaersay update so I have not tried reverting back yet. I will update this thread when I have a chance to give that a try. Is anyone else experiencing this problem? Any other ideas to try and fix it? Is this a good excuse to update to the Razer Blade Stealth? Thanks! Shawnhttp://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Spectre-x360-Line-in-Middle-of-Screen-After-Windows-10/td-p/5755999
Hello,I recently purchased a new 2016 model Spectre x360 (PN X7V20UA). It came running Windows 10 1511, and I would like it to be running 1607 (Anniversary Update). However, the update to 1607 is not being offered inside of Windows Update. I've installed everything that was available, include today's November patch releases, to no avail. Windows Update shows "Your device is up to date." This link http://arstechnica.com/gadgets/2016/10/hps-new-spectre-x360-is-probably-the-best-pc-laptop-around/ says that the 1607 update is being blocked on this model temporarily due to driver compatability issues. I tried to get confirmation from HP twitter support about if this was true or not, but wasn't able to get much help. Can someone please confim this?http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/2016-Spectre-x360-Won-t-Install-Anniversary-Update-Windows/td-p/5841038
What's the difference between the HP Spectre x360 and the HP Envy x360? They both look the same.The only noticeable difference is that HP Spectre x360 has a Radiance Infinity display, while HP Envy x360 has an IPS display. Having the same specs, except for the display, why is the Spectre x360 more expensive than the Envy x360 ? Moreover, I thought that IPS is better than TN, which is my guess that is the technology used for the Radiance Infinity.
Hi, You've got few questions about those products. Well, come to a store and yoy can see the differences. Better still, you can buty 2 machines and compare. For build quality, the HP Spectre x360 is much better than the Envy x360 you can also find Pavilion x360 - we are talking about SPECS and BUILD here about plastics and metals about wood and gold. Regards.http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Spectre-x360-vs-HP-Envy-x360/td-p/5146146
Hi,Two weeks ago I bought an HP Spectrex360. Two days after buying it while using the keyboard, not the touchscreen, it began to touch the touchscreen by it selft only on a part of the screen followed continuously.This happend alot while i was using the laptop so I went to the place of purchase and I changed it with for one of the same model. But this new one also it has the same fault, any recomendations of what should i do?http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Hp-spectre-x360/td-p/5796677
Hi, my spectre x360 just out of warranty and will no longer charge the battery! Charger checked and working. When plugged into laptop, symbol appears to show connection but then states not charging. Battery nearly flat now but diagnostics state batter condition ok. Would appreciate any ideas to resolve please but I am not considered computer literate just general working knowledge!
Hi @ Roy1955, Thanks for being a part of the HP community. It is a great place to get your questions answered by experts .I saw your post regarding the problems with the battery. This could be a possible hardware issue with the battery. Kudos to you for performing the battery tests. Brilliant work was done. It may be a possible battery issue. However, I would require more information regarding this to isolate the issue correctly? How did you run diagnostics? Was it from The F2 UEFI diagnostics page or from HP support assistant?In the meantime, Please perform a hard reset first.Steps to do it:Power down the computer and unplug the charger.Hold down the power button and mute button simultaneously for 15 seconds to discharge static electrical charges inside the machine.Then visit this link to troubleshoot battery related issues: http://hp.care/2cqnxWZPlease perform these steps listed in the link mentioned above.Testing and Calibrating the Battery. (Windows 10)Battery Does Not Power Notebook or Hold a Charge.Hope this helps. Please let me know how this goes. To simply say thanks for my efforts, please click the "Thumbs Up" button. Please remember to mark "Accept as Solution" if this helps. Thanks and have a blessed week ahead!http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-x360/td-p/5760463
My Spectre X360 is getting hot....I would like someone to address this issue and respond to me directly. Love the machine worried about the heat.http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-X360-Getting-hot/td-p/5848989
New owner of HP Spectre x360 - 13-4003dx here. I want to ask if the bottom of the laptop, the area above the fan openings where the FCC info/text lies, is supposed to creak when I press it slightly. I first heard this noise when I took my laptop out of the sleeve and held that area. At first I thought it was just rubbing against the sleeve, but after further examination, that is not the case. If this occurs with other models of the Spectre, it is a bad build quality, I am not sure which component is under there, but I want to know if the creaking noise is normal with only a slight press along the text area. Thanks.
I have the same problem but in the front, in the back of the touchpad... really annoying. looks like the lid doesn't have nothing to lay on and the aluminium is very thin. poor quality for such expensive machine.http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Spectre-x360/td-p/4962570
Hej! I have a question regarding the new 2016 HP Spectre X360 (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba). Is it possible to order it to Sweden or are there any local retailers I could directly contact? Thank you so much in advance,Marina
Dear Customer, Please go to this website:http://store.hp.com/SwedenStore/Please contact- 08-593 664 18 This link is for UNITED STATES ONLY (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba). Hope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employeehttp://h30434.www3.hp.com/t5/Business-Notebooks/New-HP-Spectre-X360/td-p/5837267
Hello nbsp Last winter nbsp purchased a convertible nbsp lenovo laptop The first one had faulty hinges I had it replaced on the same day I brought it in and the second one had faulty hinges and a faulty touchpad So I decided to ditch the cheaper computers and splurged on a HP spectre x from Best Buy I live kilometres away from large retail stores like this so getting back and forth is quite difficult Staples was very understanding about the Lenovo laptops however Best Buy told me there was nothing nbsp I could do when I described the problems I was having with my brand new HP Several months went x360 Spectre - Given Up HP I've by and I avoided using the computer as much as HP Spectre x360 - I've Given Up possible in order to avoid facing the mistake I made in purchasing it Eventually my old computer became completely obsolete and I had no choice but use this HP nbsp nbsp My problems were not limited in any way They ranged from an extremely annoying touchpad nbsp that sounded loose and made strange noises the fact that the screen was closing on an odd angle and the fact the the screen could barely stay open A slight touch or even shifting the laptop would cause the screen to move I could forgive these flaws if I had abused this computer or if it had received nbsp heavy usage however I barely even turned the thing on I contacted HP support and I must admit that they were polite friendly nbsp and had my return materials sent very quickly nbsp nbsp My first bad sign involving the shipping process was the fact that there were materials missing from the box they sent which I then had to find a way around myself My second issue is that they forced me to use UPS to ship it from a rural area with no local UPS dealer Then when it got back after well over a week my problems continued My touchpad nbsp has improved however it is still frustrating nbsp to use Even though I described my issues with the screen they did not appear to have even looked at it nbsp nbsp I am at the point now where I cannot go without a computer as school starts again in only a couple weeks and I need a computer I am extremely disappointed nbsp in the build quality of this premium product and I fear it may have turned me off from buying HP computers again nbsp nbsp For the same money I could have bought a variety of other computers with reputations of being much more helpful when it comes to these sorts of issues I really wanted to like this computer however I just can't bring myself to do it If a HP service rep reads this post don't waste your time in responding I have no choice but keep and use this product - no matter how much it's manufacturing flaws or the company behind it annoys me nbsp nbsp Kind Regards nbsp nbsp -N nbsphttp://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Spectre-x360-I-ve-Given-Up/td-p/5736065
is there an active pen available for the Spectre 15? many thanks
under support, software & drivers, spectre x360 15t, firmware:http://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-ap000-x360-convertible-pc/9256669/model/10193271#Z7_3054ICK0K8UDA0AQC11TA930O2 Titled HP Touch Controller Firmware Uupdate, 1.00,A,1 Rev.A Another posted said to extract the files from the executable (I used winrar, he used 7-zip; I figure any zip app can do it), then run the bat file. Works now!!! I find the Dell stylus much more responsive than the HP stylus.http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/active-pen-for-Spectre-x360-15/td-p/5490713
Hello I was just wondering if its possible to upgrade the ssd of this ultrabook? I looked online for some asnwers but couldn't find one, so I decided to just ask here.
Yeah but it is not easy and will jeopardize the warranty. See pages 32-33 of this Manual, which is the closest thing out there for your Model: Service Manualhttp://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/SSD-upgrade-for-spectre-x360/td-p/4949235
I bought an HP Spectre x360 for college and everything was fine at first.... but for the past couple of months, my laptop has been having some real loud fan issues. Just by starting up the device with minimal programs causes it to whir very obnoxiously. I only have Skype, Microsoft Office, and a few other basic programs installed on it... is there any way to fix this?
Hi there @rawrimmakitty?,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand you are having an issue with a noisy fan. I will be glad to help you. Can you try the steps in these documents? Fan is Noisy and Spins Constantly, PC is Warmer than Normal.Reducing Heat Inside the PC to Prevent OverheatingTesting for Hardware Failures (Windows 10, 8) Please keep me informed of how thing went. If you require further assistance let me know and I will gladly do all I can to help. Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below! Thanks.http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-x360-Fan-Issues/td-p/5406306
I have an HP Spectre x360 with a 2 year ADP coverage. I purchased the laptop in US... but I am currently employed and working in India. My screen has got damaged and needs to be replaced, but the local service center is unable to verify the ADP care pack details in India. I purchased this laptop after doing my research that the product is marketed in India and will be supported here. However, now the local tech support is saying that the Family name - pike1.0 not available in India and the laptop cannot be serviced even if the ADP is avaiable. As per the ADP contract, HP Support can courier the necessary parts to the local service center and my laptop can be serviced. How do i resolve this issue?
Hi, Yes, they say the true, many HP laptops asre localized that means HP local can only help you (a) Order part)s) from original country and repair it for you or(b) You have to send machine back to the original country (in this case the US) for repair. Warranty or not, same rule. Please read (very similar to your case): ANSWER: You can call HP Customer Support or HP Authorized Support Providers for diagnostic purposes. If a hardware service is required, two alternatives can be offered: The part can be dispatched by HP Customer Support or the HP Authorized Support Partner within the border of the country where they are located. It is your responsibility to get the part from this location, move it to the PC, and to return the defective parts - when required - to the same location. Associated costs are your responsibility. The PC may be moved, under your responsibility and at your cost, to the closest country where HP has support presence, or any other country chosen by yourself (depending on the logistics network), in order to get access to the solution. When HP has no support presence in the country of use, all actions and costs required to gain warranty services are your responsibility. Source: http://support.hp.com/us-en/document/bpr01266 Regards,http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-x360-LCD-replacement/td-p/5687537
I have an HP Spectre x360 Convertible with Product Number K8P19LA#ABM. I want to use it as a drawing and sketching tool. I have read several reviews from other x360 owners and decided that my best option was to buy a Dell Active Pen PN556W to use. Similar qualities as the HP Active Pen (which are not sold on my country) but with better reviews. I have had no opportunity to use my pen, as it is not recognized in any way by the screen.I have also installed the Anniversary edition of Windows 10 with better Pen Support and it still doesn't recognizes my pen. My configuration is:Windows 10 ProPen and Touch Support with 10 Touch Points
Hi, Is Dell stylus support HP machines mentioned on its specs ? You are asking HP to support another vendor's product here. From my view: No HP won't support other vendor's products unless HP does not have equivalent products.Dell may be very happy for HP (or other competitors) to support its products, it will sell more and laughing to the bank.Regards.http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Spectre-x360-stylus/td-p/5740938
Great laptop put it through a lot of testing in my first weekend of owning it and I'm quite pleased overall nbsp This issue has nothing to do with the laptop itself but rather the included sleeve which I'm also pleased was included as other brands models I checked Brand HP x360 new Spectre out did not include a sleeve nbsp However it smells really awful nbsp I mean it's really nbsp an nbsp exceptionally terrible rubbery type odor nbsp And it's not as if it's only when I put my nose up to it or even handle it nbsp It can just be sitting a few feet away from me and I smell it nbsp I tried washing it by hand figuring it's just an extreme example of factory chemicals or materials not being completely washed away before packaging nbsp This act may have reducded the smell by - but the stench was still very noticeable so I put it through a wash in the washing machine nbsp Again it's possible it's reduced the smell down to of what it started as but it's Brand new HP Spectre x360 still pretty ridiculous how bad this thing smells nbsp Has anyone had the same experience nbsp Have you had better luck in nbsp removing the smell nbsp I'm sure someone will suggest that it's free and maybe not worth the effort and therefore to just look into a different sleeve but I like it aside from the odor and would like to be able to keep it for some extra protection padding even once I decide on a method for carrying the device around if possible nbsp But it will not be worth it if I can't get rid of the odor Solved View Solution
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Brand-new-HP-Spectre-x360/td-p/4966496
I received my Spectre some two weeks ago and I started only to gave name and password, change keyboard to UK and then left to charge the battery. Now I try to use it, and I forgot the the password and the hint leads to nothing, what can I do? Hard reset does not works.... Thanks for your helphttp://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Spectre-x360-password/td-p/5833592
Hi after being bounced back to and fro from various departments of HP I'm still unable to get Pen support on my Spectre x360 13t-4200 model. I've came a few people that didn't have the firmware but were able to download it for their 15t series, but so far I get a failed operation when I try to install the firmware. The same pen works on my sister's last year's model. Attached is a screen shot. ANy help is welcomed as I'm a graphic artist, I need my active stylus functionality Please & Thank you. 13t-4200 13-4003
What is the name of the pen excact model number? I will see if I can locate drivers for it.http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Pen-Support-for-Spectre-x360-13t/td-p/5696887
I need to upgrade ssd to 512gb, have seen posts on other variants but dont know how important the 4050na number is? Also most posts were about a year old and so i wondered if anyone had more uptodate experience? The Samsung seem to have many models, just paying more for faster read/write speeds but dont know how important this is and whether machine can support any or all of these speeds?http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/spectre-x360-13-4050na/td-p/5836541
Twice today, my laptop set idle and all of a sudden it started to open windows like someone was hacking the computer. I turned off the wi-fi and it showed windows with scripts opening mainly on the left bottom corner of the screen. I bought this laptop 4 days ago and I've not loaded much on it. Has anyone had this problem? When I turn it to tablet mode it stops. I have videos of it if needed.http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Spectre-x360-seems-to-be-acting-on-its-own/td-p/5681497
I have bought my HP Spectre x360 - 13-4002dx on 3rd MAy 2015 the expiry ended 1 year later. it was working perfectly but one week after Warrenty expired it stopped working no 'charging light' not getting switched on,nothing.It is such a premium product and the quality is so questionable. I need to travel to US and need to handle a lot of things simulatniously please help me out. Recreate situation: I was working on my HP Spectre x360 - 13-4002dx and the battery got discharged and it won't turn on.http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/My-HP-Spectre-x360-13-4002dx/td-p/5640355
Not sure exactly where to put this but here goes. Recently registered for a HP Student account to get a student discount on a new laptop. When on the student store home page there's a section for new student deals/offers which lists the HP Spectre 13-4108na x360 (i5-6200U, 8GB RAM, 256GB SSD) as being £799 with £100 off. Problem is when I click to view the offer in the store or to shop for the offer I can't find it anywhere in the presented list of laptops, it just doesn't make sense to me that the product is listed and advertised as being on offer if I can't actually purchase it ...http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Spectre-13-4108na-x360/td-p/5764451
Hi all.I'm going to buy a HP Spectre x360. I've seen that there are three different products with (apparently) same specs but different product number: HP Spectre x360 - 13-4124nlHP Spectre x360 - 13-4132nlHP Spectre x360 - 13-4136nlDoes someone know something about the differencese between those?Thanks.
Hi, They are very close but NOT the same. Now, print the following specs and compare line-by-line. Can you see the differrences. http://support.hp.com/ca-en/document/c05218339 http://support.hp.com/ca-en/document/c05226593 http://support.hp.com/us-en/document/c04939802 Regards.http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Differences-between-Spectre-x360/td-p/5794340
Not sure exactly where to put this but here goes. Recently registered for a HP Student account to get a student discount on a new laptop. When on the student store home page there's a section for new student deals/offers which lists the HP Spectre 13-4108na x360 (i5-6200U, 8GB RAM, 256GB SSD) as being £799 with £100 off. Problem is when I click to view the offer in the store or to shop for the offer I can't find it anywhere in the presented list of laptops, it just doesn't make sense to me that the product is listed and advertised as being on offer if I can't actually purchase it ...http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Spectre-13-4108na-x360/td-p/5764451
I am turning to you all, as I have been unable to get an answer from HP sales, HP tech and HP engineers refuse to give me an answer. Before possibly purchasing said laptop, I simply want to know how many nits brightness and what is the contrast ratio for the latest spec x360 15-ap007na 4k laptop. If no one out there knows, then maybe someone who i should get in touch with......thankshttp://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-spectre-x360-15-ap007na-4k/td-p/5800980
All of a sudden from one day to the next my keyboard keys wont work at all These are so x360 @ and H ... ESC Spectre and and backspace G key and HP key far my mute sound my nbsp g my h my esc my and backspace I have tried to nbsp -reset my device the reinstall all my applications i had prior then didnt work then done a full file reset still didnt wor-in stall HP drivers from web site-install the previous drivers then upgrade-restored the BIOS defaults and installed HP Spectre x360 H key and G key and ESC and @ and backspace ... the latest BIOS-completed the f keyboard test HP Spectre x360 H key and G key and ESC and @ and backspace ... which didnt pass- changed the keyboard language from uk to us-tried flipping it into tablet mode and back nbsp So far none of this has worked amd looking through your forums its a known issue but i cant see a fix My on screen keyboard works fine My laptop is only a year old and now out of warranty I have no restore point set either so couldnt reset to a time it was working nbsp Any body with any ideas on how to fix this issue please aas its frustrating the hell out of me I have already spent days working on this and process of elimination Any body at HP know of this issue please reply or i am due to start working their soon so might find out also through nd line I work in IT and hate spending time on my own equipment Please help Thankshttp://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Spectre-x360-H-key-and-G-key-and-ESC-and-and-backspace/td-p/5816918
Same as above. Got that dialogue box and then nothing. 13 inch specter and HP active pen here.
Hi @sirianth, Welcome to the HP Forum! I am pleased that you have become a HP Forum member. It is such a wonderful site to find answers and tips. Here is a link to guide you to having the most rewarding experience and answer any concerns about posting: First Time Here? Learn How to Post and More What is the product or model number of your Spectre x360? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? What is your operating system? I grasp you are having an issue with the HP Active pen. When I checked the HP Notebook PCs - Compatibility with HP Active Pen and HP Active Stylus chart, it looks like you need the HP Active Stylus and not the pen. If you are unable to return or exchange the pen. please contact HP Support for assistance. Contact HP Support Fill out the online form and follow the prompts. Please let me know how it goes. If this has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful for my post, kindly click the ?Thumbs Up? below. If there is anything else I can do to help, please be sure to let me know!http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Re-active-pen-for-Spectre-x360-15/td-p/5809855
Hi just ordered the Spectre x after a lot of googling around about nbsp it's active pen support nbsp I haven't been Spectre Stylus x360 for able to find the official HP Active Stylus in my country Norway which I've read nbsp quite a bit of negativity about anyways however I found one named HP Pro Tablet Active Pen K P AA which according to a reply by an HP employee in an older thread nbsp http h www hp com t Notebook-Software-and-How-To-Questions Spectre-x -Active-Pen-Stylus-C is supposedly supported by the Stylus for Spectre x360 Synpatics digitizer in the x nbsp The official documentation however has no mention of this nbsp I've also read an overwhelming amount of feedback that a recent firmware update disabled the support for the Dell stylus which many apparently found success in so this is another reason I am uncertain nbsp Could this update have disabled the support for the other HP styluses Stylus for Spectre x360 as well nbsp Before i go out and spend a lot of money on this pen I was wondering whether someone nbsp has tried the HP Pro Tablet Active Pen nbsp themselves on the x or whether any HP employee could confirm this compatibility Again this is the black stylus K P AA nbsp http www hp com us en products tablets product-detail html oid nbsp im looking at nbsp not the silver white one found nbsp here nbsp http store hp com us en pdp hp-active-penThe lack of synaptics-supported styluses and documentation thereof nbsp was almost a real deal-breaker for me since im going to use this for uni however this was the best computer in its price segment currently so i decided to have a go at it anyways Being able to use it with a decent stylus would make my day thoughhttp://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Stylus-for-Spectre-x360/td-p/5787909
Hi, Does the HP Spectre Pro x360 G2 have palm rejection/active digitizer? If so, what is the best stylus to use? Thanks
Hi, The following one may help: http://store.hp.com/us/en/pdp/accessories-88342--1/hp-active-pen Regards.http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Spectre-Pro-x360-G2-Stylus/td-p/5731495
I have exactly the same problem. I have bought my "Hp Spectre x360 13 inch, i7, ram 16, Hard 512 solid" less than a month ago from Bestbuy in NJ. From my first use, I found that it gets so hot after less than half a hours which my leg feels burning. I still didn't install a heavy program or compilers and I am using this laptop only for surfing the internet or writing text in the Microsoft word. Please help me for this issue.
My Spectre was heating up during idle. I use RealTemp to monitor temperature and set alarm for 180F. It was hard to catch the culprit, because it stopped as soon as I moved the mouse or keyboard to check. I finally used Process Monitor to track CPU during idle and discovered that it was Norton 360 which does aggressive system checking during idle. I like Norton and the way it checks and rates download executable files. Setting lower priority for Norton doesn't do anything and I don't really want to do that anyway. And I don't want to inhibit the system checking. So, now I leave my Spectre on my homemade vacuum pad during idle to solve that problem. *sigh* I need a way to throttle back aggressive programs as a function of temperature.http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Re-Spectre-X360-Extremely-hot/td-p/5735736
I recently acquired an HP x360 Spectre 15t (about 5 days ago). During charging I noticed that the charger plug is quite warm/hot. Using a laser temp gun, I measured the hottest point of the plug to be 152F. The average temp reading seems to run around 128F (scanning different points on plug). Is this normal for thie plug to be running at this temperature while charging? Thanks, WWhttp://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Too-Hot-HP-Spectre-x360-Charger/td-p/5811407
I just bought an hp spectre x360 today and my webcam looks really really bad, I've watch reviews of the computer online and the videos using the webcam look way better than mine does, could there be something wrong with my computer? Is there something I can do regarding the settings?
Hi @Tudela?,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Spectre x360 and issues with the WebCam looking really bad. Here is a link to check your settings in the WebCam. It has a section inside the document for Quality issues. What program are you using?Please let me know how this goes.You can say thanks for trying to help by clicking the Thumbs Up below!.Thanks.http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/My-Spectre-x360-webcam-looks-really-bad/td-p/5385469
Anybody knows if it's possible replace the laptop's SSD with another M.2 but pcie? I have read in some forum on internet that's possible but i'm not sure because i bought a Samsung SM951 e i tried to mount but the notebook does not see it!!!!The laptop's M.2 connector is it compatible with pcie? Can i replace my SSD with one pcie?I updated BIOS to rev F.25 but nothing. Is there some BIOS configuration to do so that the notebook can see the pcie SSDs? Thanks for replies and sorry for my bad english Santo
Can you identify where you tried to put the mSSD by reference to the Manual here: Manual See p. 28. It uses M.2 SATA drives and if the drive you installed is a PCIe type it will not be recognized. AHCI type drives only as far as I can see. I know only the very most recent desktop motherboards will boot from a pcie M.2 mSSD. If this is "the Answer" please click "Accept as Solution" to help others find it.http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Hp-spectre-x360-SSD-replacement/td-p/5264755
Hi! My webcam also has a very very bad image quality! Does it have a cheap sensor? Please help me finding the right driver for it! Ive got the Spectre x360 15-ap006ng Cant find a special webcam driver.. :/
Hey @MikeAT35, First and foremost, I want to welcome you to the HP Support Forums! Here at the forums, you have many community members that will help you toward a solution. If my reply resolves your issue or answer your question(s), please click the Accept as Solution button to allow others to find the solution. I have looked into your issue about your HP Spectre x360 and issues with the WebCam quality. Here is a link to check your settings in the WebCam. It has a section inside the document for Quality issues. What program are you using?Please try the troubleshooting above and let me know the answers to the questions asked above. Could you also please provide me with your Model Number (How Do I Find My Model Number or Product Number?) and Which Windows Operating Systems you are running. To simply say thanks for trying to help, click the Thumbs up below! I hope this helps! Thanks for joining the HP Support Community!Have a great day!http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Re-My-Spectre-x360-webcam-looks-really-bad/td-p/5660650
My new Spectre laptop is way too hot for my lap. The last post on this I see in the forum is from 2015. Has there been an update on how to correct this or should I return it?http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/spectre-x360-running-very-hot/td-p/5817266
hi i recently bought HP Spectre x with highest specs an d i'm facing some real serious issues with the touchpad clickpad as many others in this forum and reviewers pointed out the clicks are not being recognized In my case I'd say it is around of the clicks don't get registered and I have to click again to make it work That is really frustrating and enough to make me come here and post this question I really like the laptop and this is exactly what I've been looking for but this clickpad is a real deal breaker I followed some suggestions on this forum and also tried some troubleshooting myself since i Spectre touchpad x360 myself is a support engineer but Spectre x360 touchpad to no avail I changed the synaptics settings to try and remove too much intelligence from the Spectre x360 touchpad touchpad and at least get the basic functionality right but i continue to miss the clicks I also tried replacing the driver with synaptic one but the problem continues which tells me that it is something related to the hardware piece than the software driver can someone here please help me with this if i hadn't liked the laptop i wouldn't bother posting here to try and find a solution i'd simply get rid of it and go with lenovo yoga pro or something else but this laptop has really high build quality and classy looks but probably killed by this buggy piece of hardware nbsp
Hello @malikons ,Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Spectre x360 13-4040nd Notebook and TouchPad not working correctly. Here is a document on how to troubleshoot the mouse and TouchPad sensitivities.If you will go to the section on Adjusting TouchPad pointing sensitivities it should help resolve the issue. If this does not help, what you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: Step 1. Open link: www.hp.com/contacthp/ Step 2. Enter Product number or select to auto detectStep 3. Scroll down to "Still need help? Complete the form to select your contact options"Step 4. Scroll down and click on: HP contact options - click on Get phone number Case number and phone number appear.They will be happy to assist you immediately.Hope this fixes your issue.Thanks.http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-x360-touchpad/td-p/5094108
I just purchase a HP Spectre x360 and the HP Active pen from Best Buy. Great laptop but I have noticed that I need to press VERY hard before the pen responds. If I don't press hard, then pen strokes appear very light. When I cross H's or T's the cross doesn't register. If i put the laptop in Tablet mode, then I can get the letters to appear as expected. But when Writing on the screen in regular "laptop" mode or "Tent mode", the letters appear as "chicken" scratch I didn't find any settings for adjusting the Pen's Sensitivity in windows or one note. I would prefer that the pen behave more like a finger. Just more precise.
I've heard better review for the Dell Active Stylus (the one with aluminum top half). It has worked great for me and I heard it has better sensitivity.http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Hp-Active-Pen-Spectre-x360/td-p/4969129
Hi!I'm just experiencing some issues with my recently bought laptop. It is probably nearly 2 months old, and this is happening as I type this. I am charging my laptop and it's been, say 30 minutes since charging and the charger is really hot! It's keeping me warm in this cold winter I could say. Is there something wrong with it? Should I unplug even though it's charged up to 85% ... I have a feeling it's dangerous. If anyone has any advice, please let me now! Much appreciated,Sam
Hi @sammiie43,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the charge getting hot. I will be glad to help you.Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit?Please get back to me with above information, so I can help you better.http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Spectre-x360-Hot-Charger/td-p/5693998
I bought hp laptop spectre x360 with a global warranty from usa but it stopped working and is not getting on after a lot off try and even the people here in india are saying that they can't do anything with this laptop as dont have support for this. This is really bad of hp that the product with global warranty don't have support on there sevice stations.http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-x360-not-starting-up/td-p/5782405
Hello ,First I want to say that I tried contacting HP sales in 5pm they said that they are working from 8am to 2 am which is already a warning sign ...I am planning on buying HP Spectre x360 ash silver.I love how it looks and also the performance is really good for the money.My concern is that I have read so many complains of cracked screen from itself ( design flaw or uncalculated pressure on the screen or heating up too much , something is causing the screens to crack ...) Hp hasn't made official statement on this issue and so far I understood that the warranty doesn't cover it.I don't want to spend so much money on something that will break from itself and the warranty won't cover it.Is there someway to include this issue in the warranty before buying the laptop?http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Warranty-on-HP-Spectre-x360/td-p/5634216
I have purchased my Spectre x back in nbsp and i have been using it for less than a year So far the laptop experience have been rather satisfying Apart from experiencing minor glitches initially the updates helped and the laptop worked just fine and smoothly Though the speakers stil have rattling sound when played loudly nbsp nbsp Until recently couple weeks back x360: Spectre RIP Haywire, HP the laptop went haywire as i was doing my assignments Without any signs to indicate any mechanical problems the whole system just shut down i couldn't switch it on nor could HP Spectre x360: Haywire, RIP i even charge it nbsp So i have called up the service centre and since it is still nbsp under warranty they have replaced the motherboard On the bright side I did not lose any datas or files However I have discovered my case wasn't the first to happen as there was one earlier case which was much severe The laptop's motherboard literally burnt The bottom part was HP Spectre x360: Haywire, RIP all black and all nbsp data was lost nbsp nbsp nbsp The following image was the default in my product that has occured recently nbsp nbsp nbsp Hope to receive advise and any precautionary steps to avoid this mishap Thanks nbsphttp://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Spectre-x360-Haywire-RIP/td-p/5808631
Hi I bought HP Spectre X360 - 13-4290nz . Now I would like to buy Pen for it. I found : http://store.hp.com/SwitzerlandStore/Merch/Product.aspx?id=K8P73AA&opt=&sel=ACC Unfotunatelly there is no information if it will work with this laptop. Is it possible to check it somehow? BR Wojciech
Hi, Sorry I can't read, but the following one should work: http://h20386.www2.hp.com/AustraliaStore/Merch/Product.aspx?id=J4R51AA&opt=&sel=ACC#compatibles Regards.http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-X360-13-4290nz/td-p/5674277
My Spectre X360 is becoming extremely warm in the bottom upper left. It is to warm to have on my lap and I am worried about the computer becoming too hot. The laptop was bought only a month ago and I have yet to use it for any extensive purpose. Is this just a problem with this model or just mine? And is there anyway to fix this or will I have to buy an external fan?http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-i7-extremely-hot/td-p/5738550
Hi All I am experiencing several issues with my notebook In order of priority the clickpad doesn't work properly it get stuck frequently and I can only wake spectre my Several x360 issues with up it after pressing Several issues with my spectre x360 Esc button I have tried everything mentioned in the troubleshooting of the HP support assistant changing configurations nbsp uninstall and reinstall drivers several times format the nbsp PC and reinstall Windows I am sure it is not an hardware issue since nbsp the animated icon tray on the setbar show that the clickpad is responsive after trying to solve the clickpad issue something with my BIOS went nbsp wrong I cannot move thorough the menu nbsp and for each key I press the notebook returns a sound I tried to reset the BIOS but the problem is the same and now I have also lost the nbsp function keys setting I really need nbsp Several issues with my spectre x360 them since I am intensely working with Excel The shift dx with arrow left doesn't work at times The notebook seems to nbsp not recognize the restart for example after a driver nbsp uninstall or reinstall Problem and nbsp showed up since I bought the notebook nbsp I look forward to receiving your help and advice Best nbsphttp://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Several-issues-with-my-spectre-x360/td-p/5800164
I have the i5 version, and I experience the same heat issues as you guys described. Also, the area right above the F1-F5 keys gets really really hot after running anything even mildly graphics intense. Even simple 2d flash games will cause the fan to throttle up and that area will become extremely hot. It has been like this since the beginning. Other than the heat issue, I honestly have no qualms with this ultrabook.
Hi @odontomon, Thank you for visiting the HP Support Forums and Welcome. It is a great site for information and questions. I have looked into your issue about your HP Spectre X360 Notebook and issues with overheating and possible fan issues. Here is a link on what could cause overheating and how to reducing heat inside the Notebook. You could reset the BIOS with this document selecting the reloading the BIOS default settings. Which has helped others as it restores the fans default settings. Please let me know how this goes. Thanks.http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Re-Spectre-X360-Extremely-hot/td-p/5116759
It should be an easy thing the for Which active x360? pen Spectre to do Contact HP Sales with my computer information order the accessory Which active pen for the Spectre x360? I would like to purchase Turns out not easy at all So I'm asking here does anyone know of an Active Pen that will work with the Spectre x I'm hesitant to order one via eBay if there's only a chance that it will work HP Store and Amazon seem to be sold out I contacted HP Sales nbsp Not kidding below is the transcript of the chat I had with a sales consultant To say that she is incompetent is an insult to incompetents I can't find an email address for support to send this to either PM Connecting PM Connected A support representative will be with you shortly PM Support session established with TANIYA PM TANIYA Welcome to HP Customer Support for Notebook Support My name is Taniya and I will be your technical support specialisttoday NOTE For security reasons PLEASE DO NOT send credit card information via this chat window If I need that information from you later I willlink you to a separate secure HP web page to provide your credit card details PM Connecting PM Connected A support representative will be with you shortly PM Support session established with TANIYA PM Elizabeth Hello I have a question about which Active Stylus to buy for a Spectre x PM TANIYA Okay PM TANIYA I am sending you links you can check them PM TANIYA has sent a link http h www hp com product sku mfg partno K P AA PM TANIYA has sent a link http store hp com webapp wcs stores servlet us en pdp accessories hpactivepen PM Elizabeth OK thanks I'll try these PM TANIYA Do you consider the issue to be resolved PM Elizabeth Oh wait The one is sold out PM TANIYA You can contact HP Shopping PM TANIYA for more details PM Elizabeth I got here through HP Shopping PM Elizabeth And the other one says it is for tablets PM Printing chat transcript PM TANIYA Elizabeth where are you located PM Elizabeth I'm in Germany today but I live in Chicago PM TANIYA Where did you purchase the product PM Elizabeth Germany because I need the German keyboard for work But I'm going to order the pen from the US site because nbsp that's where I need it shipped PM TANIYA You have reached the dedicated technical support department for USA Canada You need to contact HP support UkWebsite Chat http www hp com in en contacthp support html PM Elizabeth Why UK if I'm going to order from the USA PM TANIYA You have purchased the product from Germany that's why PM Elizabeth And that link sends me to the Indian website PM Printing chat transcript PM TANIYA Sorry for that PM TANIYA has sent a link http www hp com uk en contacthp phoneassist html PM TANIYA Check this link PM Elizabeth So I should talk to the UK site to order from the USA site Sorry if I seem dense but this is all very strange PM TANIYA has sent a link http www hpshopping in PM TANIYA Order it from here PM Elizabeth Wait what From India That makes zero sense PM Elizabeth I've entered active stylus and active pen in the search box with zero results I wanted to see what shipping nbsp rates times would be PM TANIYA has sent a link http store hp com jumpid re r redirect ETR amp ts UNrgwotzXcku PM Elizabeth It opens a list of featured products and top sellers none of which are an active pen PM TANIYA You can also contact best buy PM Elizabeth That's helpful Coming from the manufacturer with a web store I'm usually patient with online chat support but this nbsp has been an absolute waste of time PM Printing chat transcripthttp://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Which-active-pen-for-the-Spectre-x360/td-p/5804866
nbsp I have only just bought the spectre x and x360 Spectre HP problems all has been well for the first two weeks nbsp This week I found that it has been a little slow to start up When I opened the machine in laptop mode I would get to the lockscreen where I have to enter my pincode Despite entering the pin using the keys and trying to use the touchscreen the machine remained unresponsive and I had to open and close the lid unil it did respond which it did eventually nbsp Today I started to have problems with the screen Whilst using Microsoft Word and the windows DVD player the machine again stopped responding and the screen went blank I had to shut the lid and when I opened it again it was still blank When I plugged it in to a power socket using a charger it seemed to boot up again The battery was low but not HP Spectre x360 problems so low that it had wanred me or gone into a hibernation mode about When connected to the power socket nbsp nbsp I was able to continue using Word but the screen was flcikering Later this evening I tried to switch to tablet mode The screen went completely blank and the tablet was not responding at all When I sought to change it back to laptop mode it remained blank The light on the CAPS HP Spectre x360 problems button was flashing The machine was making a loud whurring noise It was down for about minutes Eventually after holding the power button down the machine came back to life nbsp nbsp I have never posted in a forum like this before and whilst nbsp I have purchased the HP Care Pack I cannot see a number that I can call over this weekend so hoped that I might get some assistance on here Can anybody help nbsphttp://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-x360-problems/td-p/5777450
Hello everyone,so suddenly and for reason my laptop (HP Spectre X360) stopped workin and it shows no sign of life anymore, the only led works now is the charging led, when I plug in my charger it lits in white that's it!! no other lights or any feedback from the pc!! it's less than 6 months old now and never had any issues with it before! I went to bestbuy and they said it might be the motherboard that needs to be replaced, so idk if anyone of you had the issue before? and if the motherboard has been replaced would I lose all my data? and do they even need to access my data to replace the motherboard??thanks,,,
Hi @Murtadha05,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the computer not booting. I will be glad to help you. Please post the full product number of your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number? Does the computer make any sounds eg coling fan?Please get back to me with above information, so I can help you better.http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Hp-Spectre-X360-13-3-does-not-start/td-p/5604015
Greetings, I just bought the HP spectre x360 with the i7 processor, and I've tried over 100 times to register a right click on the trackpad and it has failed to do every single time. I have read several articles complaning about the width being the problem to the right click, but mine has failed to register. period. I went into the control panel to try to disable it then enable once again in hopes to it working, but nothing has changed. I have only been able to register a "right click" by holding down on the touchscreen which is fairly inconvienent. I would like to see this problem fixed because I do enjoy everything else about this laptop, but that is a major flaw for me. Thank you.
Hello, When did the issue start for you with the right click funtionality problem?
I am an HP employee.Make it easier for others to find solutions, by marking my answer ?Accept as Solution? if it solves your problem.
When I try to turn on the laptop and press the power button it just blinks once and then nothing happens. I tried holding it for 15-20 seconds already and it's a spectre so it has a built in battery that I can't take out. Please helphttp://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Spectre-x360-won-t-turn-on/td-p/5833953
Hello, I just received my i7 model of the HP Spectre X360 today and after a short period of use on the computer the upper left corner of the body of the computer becomes very hot, so much that resting it on part of my body becomes unbearable. I had read up on the notebook before buying it and the only mention of any issue of this sort was in a pros/cons list in one review that merely stated that "the bottom runs warm." Thus I was not expecting this level of heat while using the laptop rather casually, as the most intensive thing I was doing was streaming videos. Is this normal for what I am doing on this laptop? It's not the worst problem but it is definitely worrisome as I am planning on using this laptop for the next four years or so. Thank you all in advance!
Hi @yiajiipamu ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
I work for HP
I have a Spectre x360 with windows 10. It freezes several times a day, especially after I put in on sleep, what can I do?http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Spectre-X360-Freezing/td-p/5854579
Hi All I have a Spectre X Spectre tb 1 SSD upgrade x360 for - TU nbsp that runs the nbsp Intel i - U GB ADATA SSD Gb RAM and Win nbsp - It is a great little unit and has become my main work horse for my business nbsp As I am running out of Disk space I wanted to upgrade the SSD to GB but I have noticed that Intel have launched a S Series tb M drive for a little bit more than the cost of the Samsung gb nbsp unit nbsp However I want to know if the upgrade will work before I invest the required The two questions that I can't get an answer to are The intel unit is double sided Its thickness is mm nbsp compared to the mm thickness 1 tb SSD upgrade for Spectre x360 for single sided SSD - WILL IT FIT in the X ssd gap nbsp Will the nbsp BIOS of the x address the tb memory The x has the nbsp F BIOS running on the nbsp D system board nbsp Has anyone else experienced fitting a tb to an X Any recommendations nbsp ThanksFrankhttp://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/1-tb-SSD-upgrade-for-Spectre-x360/td-p/5650692
I have had my X360 for about a year but just recently it's really running hot after a short time of use. I have turned it completely off overnite instead of putting it in sleep mode and it still runs hot. I have it currently leaning so there is absolutely nothing blocking the vents in the back and it's still super hot. What am I to do to cool it down and is there something that HP is doing to fix this issue?http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-Runs-HOT/td-p/5764736
I have an HP - Spectre x360 2-in-1 13.3" Touch-Screen Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive and I wanted to know if I could upgrade the RAM in it.
Hello @Cepeda_Nicholas? I appologize but the RAM is not upgradable on the Spectre 13 x360 notebook as it is soldered to the system board and doesn't have additional expansion slots.
I am an HP employee.Make it easier for others to find solutions, by marking my answer ?Accept as Solution? if it solves your problem.
I purchased an HP Spectre 15 x360 in March 2016 and have been struggling with freezing/lock ups since then. I have tried updating all drivers but this hasn't fixed the problem. Almost daily, the screen freezes, the cursor shows a "busy" signal, and Windows does not recover. I have to do a full shutdown and restart, and lose all my work. I haven't been able to pinpoint what is causing this freezing. This has been a problem since the laptop was first received, so I am wondering if there is a hardware problem. Thanks for any help/ideas you can provide.http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Spectre-x360-15-freezing/td-p/5843690
I have a tiny little scratch in my Hp x360 Spectre in its metal body...How can I cover it?http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/hp-x360-Spectre-scratch/td-p/5819844
Hi I bought a new HP spectre x For my job I need to run simulation trought OpenFOAM so it's easyer for me to use Linux nbsp Nearly everything work out of the box except one things sound nbsp I post a bug on launchpad here the link HP linux on x360 spectre Bug Hp spectre x nbsp It as nearly everything you need to debug the phenomena I know that you don't officially suport linux on that computer but it would be fun to be at least linux compatible nbsp Thing I know There was a bug that really look HP spectre x360 on linux like this one on the Dell XPS The bug was in the bios wich was setting the sound card to alternative mode that was not working I think is the same here I need to find a way to tell the bios to load everything like if it is windows Yeah I just ask no special treatement nbsp nbsp Thank you I will give all support you need I really wish to correct this bug nbsp PS HP if you correct this bug you will sell three more of those computer they all want one in the lab nbsp Follow up It's seem that we are now hable to use the lagacy mode from the sound card It's good but not perfect The fix for the i c will come soon the latest kernel code ask about a mysterious drivers file that doesn't exist right now in the linux firmware directories So this case is close because the issue as been addressed Follow the launchpad bug for furter improvement nbsp nbsp SOLUTION MAY NOT BE THE SAME FOR YOUR DISTRIBUTION nbsp From Spano nbsp If you use gummiboot you should have something like that nbsp options acpi osi Windows acpi osi Windows acpi backlight vendor root dev sda rw nbsp The selected solution under this post is for Debian based distribution I will put the solution for other distribution on this post if they are on the forum You don't find it Adjust the solution to fit your distribution and post-it you will make people happy nbsp Solved View Solution
I SOLVED IT! After hours of pain, i can now use the built in soundcard with headphones, as well as the internal speakers. HOW TO: Edit grub config by doing:'sudo vim /etc/default/grub' Edit the line:GRUB_CMDLINE_LINUX_DEFAULT="quiet splash'" To:GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi_backlight=vendor acpi_osi='!Windows 2013' acpi_osi='!Windows 2012'" Then run:'sudo update-grub' Reboot TWO times. BOOM! Sound works in headphones. The sound card is now in HDA mode (not I2S). To confirm, run:'aplay -l' and make sure you have the following in the output: 'card 1: PCH [HDA Intel PCH], device 0: ALC3242 Analog [ALC3242 Analog] Subdevices: 0/1 Subdevice #0: subdevice #0'I'm running kernel Linux spectre 3.19.0-21-generic #21-Ubixuntu SMP on Ubuntu x64. BR,Ingmar EDIT: Even the speakers are working, they were just muted in Alsamixer. Hallelulja!EDIT2: Added the 'acpi_backlight=vendor' parameter to the options line, based on @spano 's input. Thanks!EDIT3: Fix as pointed out by venividivici24http://h30434.www3.hp.com/t5/Notebook-Audio/HP-spectre-x360-on-linux/td-p/4980797
Hello Folks nbsp I have the nbsp HP Spectre x - t- CTO and have spent weeks trying to get my brand new HP Active Stylus to work with this brand new laptop I also bought a nd stylus to make sure the first one wasn't the problem nbsp I have spoken with five different tech support reps plus my case was escalated to a team of engineers nbsp Although this very stylus is listed as compatible with this laptop the word today from the engineers nbsp was that no I cannot use a stylus with my laptop there is no work-around and although there is a firmware upgrade for the model HP 13t-4200 - Spectre CTO x360 there is nothing for the model nor can they tell me if there is any plans nbsp in the works and that I am welcome to return the laptop for a refund and long as I do it in the next couple days before days after receiving the laptop nbsp Sorry HP this has been a nightmare with non-stop bad information and I think that you should publish on the website that a stylus will not work so that when people consider purchasing this model HP Spectre x360 - 13t-4200 CTO they will know that they can't use a HP Spectre x360 - 13t-4200 CTO stylus nbsp But we all know that's not going to happen because it could affect sales of the laptop nbsp If you have to have a stylus working on this laptop you should go with the Dell XPS nbsp HP Spectre x360 - 13t-4200 CTO Frankly I should have know better as this is my very first HP computerhttp://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Spectre-x360-13t-4200-CTO/td-p/5773176
My spectre x360 is the skylake version and came with an m.2 ssd that supports sata 3. Does anyone know if the laptop would also support an NVMe ssd?
Hi, I think HP has stopped publish Maintenance and Service guide for this series but from my record, it only supports Support for single PCIe / SATA M2 solid-state drive configuration as storage (scope M2 2260/2280 DS solid-state drive) in the following configurations:? 256-GB solid-state drive self-encrypting drive (SED) supporting multi-level cell (MLC)? 180-GB solid-state drive supporting MLC? 128-GB solid-state drive supporting MLC Regards.http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/NVMe-for-my-Spectre-x360/td-p/5765762
Unfortunately our machine is 1 year + 1 month old and they won't give us a break on the repair. They estimate that it would be $300. I agree with many folks on this topic that this is a design issue and they need to do a recall instead of having their customers pay to replace the faulty parts.http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Re-My-hp-spectre-x360-won-t-turn-on-at-all/td-p/5657463
I purchased my HP Spectre x360 (i7, 8GB, 256SSD, Windows 10) two days ago.It worked perfectly until midday today when the touch keyboard icon in the bottom right of the toolbar began to toggle on and off for no reason. Simultaneously, the touch screen was unresponsive for the majority of the 13.3" display. When the icon is not toggling, everything works fine. This problem occurs (what seems like) at random times for random durations.I have done nothing outside normal use and checking to make sure there are no problems.My guess is it has something to do with switching from the various "360" modes and possibly the connectivity between the screen and keyboard panels.Has anyone else had similar problems?Are there any solutions already in place?
Hi @zswies?,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Spectre x360 - 13-4101dx and Touchpad not working correctly. Here is a document on how to troubleshoot the Touchpad sensitivities.If you will go to the section on Adjusting TouchPad pointing sensitivities it should help resolve the issue. You could try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows 10. Please restart the Notebook twice to make sure all update have been completed!I hope this helps.Thanks.http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Spectre-x360-Touch-Screen/td-p/5224100
I can't find a straight answer on this anywhere. Will the spectre chipset support NVMe?
Hi, Please check with Intel because curent Spectre x360 generation uses Intel processor controller hub (PCH) chipset. Machines support: Single PCIe / SATA M2 solid-state drive configuration as storage (scope M2 2260/2280 DS solid-state drive) in the following configurations:512-GB solid-state drive supporting three-level cell (TLC)256-GB solid-state drive supporting TLC128-GB solid-state drive Regards.http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-x360-AHCI-or-NVMe-SSD/td-p/5542971
I bought my Spectre x360 13-4005dx computer late June 2015 from Best Buy. I have used it infrequently but it has been working fine with no errors. The battery was fully charged and it was connected to a wall plug. I was copying files from one USB hard drive to another USB hard drive. I left it unattended and when I returned, the copying was completed but the computer was turned OFF. I tried the power button many times but it does not do anything. The little LED that indicates if the battery is charging or charged, when connected to a wall plug, is always OFF.The keyboard LED is always OFF. I left it plugged in and tried again after few hours with no luck... Is there anything to do except to return it or take it to service?
Hello @boom23?, Welcome back to the HP Support Forums! I read your post about the notebook not starting, and wanted to assist you! Please review the following document, and let me know how it goes:HP Notebook PCs - Computer Does Not Start (Windows 10) Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution" , this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks! Regards!http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-spectre-x360-13-4005dx-will-not-turn-on/td-p/5296988
I've had a dislay problem where a vertical line will suddenly show up on my screen and also that the whole screen has a "shake like" view. This is not a software driver issue as everything is up to date and it appears to be 100% hardware related. Sometimes you can "tap" the window and it comes back from the vertical screen to just a "shake like" view. Help!
Hi @mrinker?, Welcome to the HP Forums! It is a superb place to find answers and information! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide. Learn How to Post and More How Do I Find My Model Number or Product Number? I grasp that your display has vertical lines showing up and the screen has a shaken quality to it. Here is a link to HP Notebook PCs - Troubleshooting a Notebook LCD Panel Issue (Windows 8/8.1, 7) that will guide you though some steps to try and determine the issue and overcome it. To say thanks for responding please click the thumbs up icon below. If this help overcome your difficulty, please choose solution provided to help others to find it. Good Luck!http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Spectre-x360-Display-Issues/td-p/5190147
I bought the Spectre x360 to replace my HP Envy. The promised 12+ hours of battery life have resulted in only 4 hours. VERY disappointing since, I've chosen to buy this product over MAC which delivers 10 hours. I have checked the forum and there is no solution to this and has been going on for at least a year. Why is HP not delivering? I spent $1400 for something that was promised and not delivered. Can anyone help? Can I send this back and get a refund? I can't find help anywhere. LKhttp://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-x360-battery-life/td-p/5679952
On CES2016 the HP Spectre 13 X360 with OLED display was launched. HP said the availability would be at then end of spring ... well spring ends in a month. So I was curious what HP's progress is on this new version of the Spectre X360 laptop. I see that some of the 'older' types of the X360 are no longer available of have long delivery times, does this mean that all the focus of HP is in stocking up the new OLED type? Can HP please give a statement on the availability?
Hello,Hp production will start June6 2016, after this date you will be able to see the offer and order. Introduction date will be different based on country so depend country where you want to order.
I am an HP employee.
I just wanted to tell you your customer service is a disgrace. I just bought a brand new spectre x360 10 days ago and its touch screen goes crazy every few hours. I had to contact your support 4(!!!) times: first time they updated the BIOS, second time they updated the BIOS and the graphics driver and the third time they had me do a full system refresh, nothing has helped. When I called the support line the last time they told me I had to replace my laptop and that it would take 7-9 business days for it to get replaced once they take it away! I'm new here in Los Angeles and don't have another laptop, while school is starting I don't have any alternative laptop and can't make do without one! This is ridiculous, I'm never buying another HP product again in my life and will recommend everyone else to do the same.http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Spectre-x360-Touch-Screen/td-p/5725606
Hi, We bought a bunch of Spectre x360's in Australia several months ago for our consultants, who frequently travel overseas. One of our consultants - currently overseas - reported a screen malfunction where the top quarter of the screen appeared as vertical bars, rendering that screen area useless. On contacting your technical support, I was told HP was unable to assist, because 1) the laptop was not in my possession and 2) the laptop was not in Australia. This is a pratically brand new, top-of-the-line, HP computer, that we have to courier internationally (rendering our consultant computerless), just to receive any form of support or acknowledgement of the issue. How are we supposed to do business this way?
Hi @Andrew18, Welcome to the HP Forum! I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details. If you are unfamiliar with how the Forum's private message capability works please review this link. First Time Here? Learn How to Post and Morehttp://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/new-spectre-x360-display-malfunction/td-p/5601039
Oh what a wonderful day... brand new laptop... a HP Spectre x360 2-in-1 13.3" Touch-Screen Laptop - Intel Core i7. Got it at Fry's as a refurbishment. Got it home. Got it set up. Got all kinds of display problems after not more than a few minutes of operation. Why would I buy a refurbishment? Don't know... I'm thinking these computers with the touch screens and rotations are not ready for prime time. Returned it and got my money back. Not sure about the HP brand.http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Spectre-x360-Display-Problem/td-p/5588212
Hi nbsp This is my first day with the Spectre nbsp x and there are two things I am unhappy about regarding the included Leather HP Spectre x360 Sleeve leather sleeve nbsp First HP Spectre x360 Leather Sleeve of all it stinks like fish It stinks nbsp really bad so bad in fact that I probably will not even use it nbsp Secondly I only put the laptop in took it out of the sleeve twice just to get a feel for it's quality Later I noticed the rubber feet on the laptop were a dirty black orange colour I suspected this might be from the dyes inside of the sleeve so I rubbed a blank sheet of paper on the inside When I looked at the paper it had the same black orange colour as the feet I tried getting this stain off of the feet but it just won't come off Having it not even for a day the feet are filthy and look like they've been used for months nbsp I really hope there is something HP can do for me and others who have purchased this laptop and experienced the same issues To anyone reading this I would not reccommend using the included leather sleeve until you can find a way to clean it out and get rid of the smell
I just received my Spectre x360 recently so I looked at the sleeve that came with my computer. The sleeve is made out of vinyl and has very little odour. There may be something off with your sleeve. I actually ordered the leather pouch that's designed for the 13 inch computers from HP. It's well worth the investment in my opinion.http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-x360-Leather-Sleeve/td-p/5845150
I have the B amp O edition HP Spectre x For some reason only the left speaker is working - this is a huge bummer for me since the speakers was a selling point I don't know when the right speaker stopped working Several windows updates and a BIOS update has passed since I last determined that both speakers were functional so there are unfortunately many confounding factors nbsp At the moment I cannot determine whether it's a driver issue a BIOS mobo-related issue or a purely hardware issue i e it's dead For now I Only Spectre one on speaker x360 HP working updated Only one speaker working on HP Spectre x360 the driver and checked Only one speaker working on HP Spectre x360 the L R balance and the issue has not been resolved I don't believe that it's a driver issue since both speakers worked perfectly fine with the old driver just a few months ago I suspect that the right Only one speaker working on HP Spectre x360 speaker is actually dead but I don't know how to verify that It could also be the BIOS update since it's not impossible nbsp for BIOS updates to mess with audio but I've never heard of a BIOS update knocking out just one speaker nbsp Please advise Many thanks for your helphttp://h30434.www3.hp.com/t5/Notebook-Audio/Only-one-speaker-working-on-HP-Spectre-x360/td-p/5725178
Attempting to use a stylus HP active pen with my computer bought in May 2016. My computer is a Full High Definition (FHD) displays (resolution is 1920x1080):The bluetooth connection work perfectly but it's impossible to right on the screen.There is no response to the stylus.I thought this occurs because the touch controller firmware needs to be updated.Unfortunatly I'm not able to find the appropriate firmware.Could you please Help Best regards Patrickhttp://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Spectre-13-x360-Convertible-PC-Cannot-Use-Stylus-With/td-p/5670540
Just booted up my brand new Spectre X As soon as the power came on I was greeted with a black screen App Booting Spectre and problems New X360 and white text that New Spectre X360 Booting and App problems mentioned something about a CMOS failure or being invalid I tried to take a picture but it loaded the setup screen before I could As I was completing the setup process I got to the screen that was Updating Apps this will only take a short time The fan appeared to be working overtime as it was very loud throughout the whole process I New Spectre X360 Booting and App problems waited close to thirty minutes before I was sure it was stuck on this step I tried rebooting and it took me right to the login screen I logged in successfully and the OS seemed to load just fine However I wasn't able to New Spectre X360 Booting and App problems open any apps It just said my trial period was over and I had to go to the app store Then everything froze and I wasn't able to use the track pad to move the cursor or get any keys on the keyboard to respond I rebooted again and logged in Still no look opening any apps Internet explorer play store or even the settings It all says my trial period expired go to the app store to purchase I am completely stuck Even if there is a sonewhat simple software fix the CMOS error on my first boot up worries me Should I just try to return the computer for a new onehttp://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/New-Spectre-X360-Booting-and-App-problems/td-p/5739729
Hello. I bought an Hp Spectre x360 13-4101dx On Friday, October 10th, 2015. Today i closed the laptop as anyone normaly would, and opened it a few minutes later to find the screen cracked. The laptop was not closed with any force, and upon furth research this seems to be a problem many others are having with this device.This is a virtually brand new product and the damage is not due to handling fault. I am also an employee at Best Buy and have sold many of these laptops to customers because I thought they were a great product but now my faith in HP is in question.I have attached and image of the crack.I would really like this issue to be resolved.Thank you,Brennan Guernsey.
Hi @BrennanGuernsey?, Welcome to the HP Forums! It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide. Learn How to Post and More I understand that your new Spectre 13 x360 has developed a cracked screen not due to customer induced damage.As it is a recent purchase and this is a hardware issue please contact HP support for servicing. Please contact HP support at Contact HP Support. Thank you for participating in the HP Forums! We want to help you as well as others who may experience a similar issue as you. Please consider marking the post that resolves your issue as "Accept as Solution" to help other community members!To show appreciation for my efforts kindly click the Thumbs Up below.http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Spectre-x360-Cracked-Screen/td-p/5304903
I have had my Spectre x360 - 13-4003dx for 6 months. The operating system is Windows 8.1 (64-bit). I use Microsoft Office 365. My laptop will freeze on me at least once every day either when I am outlook and more likely when I am on IE 11. Normally it happens when I am using Outlook 2013, iTunes (Just opened, not playing music, basically updating my contacts/calendars) and internet explorer 11 (I will have maybe 4 tabs open) and probably will have Word and Excel open also. IE 11 will be on let's say Amazon, and a few other pages but I am streaming movies or videos or music. I understand that is a lot of programs to have open but the laptop is i7 -5500U - CPU - 2.40GHz with 8.0GB of Ram. I currently am using 4.69GB. Any suggestions or advice would be greatly appreciated. Thank you.
Hi @prime31?, Thank you for posting. I have read your post, and I understand that the laptop freezes on Outlook and IE 11 once a day. I would like to help solve the problem. please review the document for troubleshooting:HP PCs - Computer Locks Up or Freezes (Windows 10, 8) Have you tried other Internet browser like Google Chrome? Let me know how it goes. To say thank you, click on the "thumb up". Accept the post as solution, if your problem solved, so other people have the same issue can see it. Regards,http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Laptop-Freezes-Spectre-x360/td-p/5469606
When will the HP Spectre x360 - 13-w063nr X7V22UA#ABA be available in the Netherlands / Europe? This laptop can be bought already online in the US http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w063nr-x7v22ua-aba CheersRhttp://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-x360-13-w063nr-X7V22UA-ABA/td-p/5826787
Periodically the cursor will anchor at the bottom left of the screen - in the Cortana Zone - and a box or circle will appear. If I move the mouse it will display intermittantly where it is on the screen but the cursed cursor in the Cortana Zone stays lit and blinking. Only fix is a reboot. Before you ask... I have Support Assistant, My drivers ARE up to date and I've been searching the web for a solution. Throw me a bone here...http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/spectre-X360-mouse-problems/td-p/5680562
Hi everyone, as the topic subject suggests i ' m searching for a new Keyboard for my "spectre X360 4101 Energy star " , the model of the keyboard is "806500-061 ITALIAN version" . Unfortunately i dropped a glass of cofee on it , i managed to save all the other components except for the keyboard , that after many attempts of cleaning din't work. I ' m trying to find out where to buy the replacement , any suggestion ?
Hi @Gilgamesh9,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the keyboard. I will be glad to help you. HP continually improves and changes product parts. For complete and current information onsupported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions. Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Please keep me informed of how things went.If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below! Thanks.http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Service-PN-806500-061-ITL-Spectre-X360/td-p/5595934
Hi. My cable going to the motherboard from the display got something corosive on it and it damaged the contacts on the cable but it looks as though the motherboard is ok after cleaning. (Tested with a similar display form ebay) Can anyone tell me where I can get a replacement cable. After talking to 5 different people in tech and parts Depts. at HP they can not come up with a replacement part. They claim the entire screen has to be replaced. I work on Cell phones and tablets so I was able to carefully remove the screen but now need a cable to finish the repair. Thanks... Dalehttp://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Spectre-x360-cable-for-display/td-p/5727187
Hi Hoping someone can assist, I have a spectre x360 connected to a Samsung Smart TV via HDMI. Screen is recognised OK as the laptop screen flickers when plgging in, problem is that the TV screen suddenly goes blank (black) for no apparent reason then reappears, again for no obvious reason. Tried various different cables and different HDMI ports on TV and all behave the same, this doesn't occur at all when using other laptops connected to the TV using same cables. Doesn;t appear to be cable led either as wiggling cable and therefore port doesn't seem to affect either the black out or reappearance ? Help !
Hi there @BaffledA, Thank you for joining in on the HP Support Forums and Welcome! I understand that the HDMI from your HP Spectre x360 Notebook PC to your Samsung TV is not working properly. Did you receive any error messages?Did you see if the HDMI was listed in the Digital Output Device? Here is a document for you called Troubleshooting HDMI Display and Sound Issues. It has three different sections that you can use for troubleshooting: Using correct HDMI cable for your HDMI deviceSetting HDMI sound outputTroubleshooting specific HDMI issuesCould you please run the Hardware and Devices troubleshooter first. The troubleshooter will help find and fix HDMI issues. Type troubleshooting in the search bar.Select Troubleshooting.Select View all on the top left corner.Click on Hardware and Devices.Follow the on-screen instructions to run the troubleshooter.Check if the issue persists.Please also try to: Press (Windows key + X)Click on Device Manager.Expand Sound, video, and game controllersRight click on the sound driverSelect Update Driver Software.Once this is done, restart the Notebook twice and check if the issue persists.Also, you could try to: Press (Windows key + X)Click on Device Manager.Expand Sound, video, and game controllersRight click on the sound driverSelect Uninstall.Once this is done, restart the Notebook twice and check if the issue persists.Did this reply resolve your issue or answer your question? If yes, then please share the good news! Let others know this reply was helpful by clicking the Accept as Solution button. You can also show your appreciation by clicking the Thumbs Up. If you require further assistance, I would be more than happy to continue to help you. Please re-post with the results of the troubleshooting and the model number of your Spectre x360 Notebook PC. Thanks!http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Spectre-x360-Samsung-HDMI/td-p/5594750