Windows Support Forum

Anti-virus customer support

Q: Anti-virus customer support

Somehow after I knew Emsisoft and Malwarebytes I find all other AV vendors' customer support lacking... but that's just me.

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Preferred Solution: Anti-virus customer support

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A: Anti-virus customer support

That is because some of the employees involved with EAM and MBAM product development, research and technical support are well known security experts who have volunteered their personal time to assist victims of malware infection long before their program was created. They still stay personally involved with helping victims on Internet forum boards as well as provide individual support services to users of their products. This means they are personally tuned into the day to day analysis of active malware and any reported issues with their software so they are able to respond quickly to them.

http://www.bleepingcomputer.com/forums/t/569468/anti-virus-customer-support/
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I am wondering what everybody uses for Anti-Virus security? I personally use ESET Smart Security, and I love it. But I have been hearing a lot about Kaspersky, so I want to know your opinions on both.

Kind Regards.

A:[NOT SUPPORT] What Anti-Virus do you use?

I run AVG free on my XP Laptop.
I run Symantic Corporate edition on both Win 2K systems.

http://www.techsupportforum.com/forums/f10/not-support-what-anti-virus-do-you-use-234488.html
Relevancy 64.5%

Hi, If you want to take any suggestion, advises regarding Anti-Virus Support and anti-virus assistance and other issues due to software concerns.We would like to advise for trojan virus attacks and the possible solutions for it.

http://www.pchelpforum.com/software-support/130088-take-advises-anti-virus-support.html
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I just had the WORST nbsp FIRST nbsp and LAST customer support No order experience with Dell nbsp I will never try nbsp to buy nbsp a computer from them again nbsp I tried to order a laptop online and my ordered got canceled nbsp First I got an email that order was received then five minutes later got another email saying it was changed canceled nbsp I sent nbsp them an email wondering why and never provided an explanation later No customer support the nbsp computer was shipped order nbsp I was told they tried to deliver on nbsp Aug but nbsp it was rejected so computer was nbsp sent back to Dell nbsp Apparently Dell did not use the shipping address provided on file and delivered to the wrong address nbsp Every time I called about problem it was connected to someone in India nbsp Three weeks later and no computer nbsp I will never buy a computer here again nbsp I m surprise they are still in business with this kind of customer care

A:No customer support

Hi vannavo,
Thanks for posting about your ordering experience.
Apologies if there was some confusion with the ordering process.  If you would like me to look into it for you, please contact me privately and send your order information.  Thanks.
Regards,Robert

http://en.community.dell.com/support-forums/laptop/f/3518/t/19988778
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Greetings all I've been the not so proud owner of a very troublesome Y laptop for just over a year now Being a university student the majority of my school work is done on my laptop which software internal wise performs amazingly However this laptop will not stay together It literally stays on my desk of the time hooked up to a monitor Despite its easy So with Customer Issues Support Many lifestyle I've had to replace the hinge trim under the screen the aluminum around the back of the screen and the screen itself The last repair I had done was a screen replacement The screen sent by Lenovo was REFURBISHED So Many Issues with Customer Support and had white ghosting all over the left side Furthermore when the computer was put back together the trim around the back of the screen doesn't meet up with the screen so there is an open bleep in the side and top So Many Issues with Customer Support of my computer This was the last straw for me I need a computer that will stay together So I contacted warranty support to see if I could have my unit replaced or a refund issued so I can do research and buy a computer that won't fall apart on my desk That's evidently an issue that needs to be dealt with by Customer Relations Fine I can deal with being transfered No They call you back So I'm promised a call back within hours Time ticks by no call I schedule a call from tech support and they promise a call within the next few hours Again no call Finally I get completely fed up with the nonsense I called today and asked to be transfered directly to the Customer Relations Manager because I will not wait for a call that won't come Evidently the system was down so they couldn't transfer me They hang up I call back This new tech tells me that the system is fine but the CRM is out for the weekend and cant take my call right now WHICH IS IT I'm so frustrated with Lenovo at this point that I'm tempted to file a complaint with the BBB Anyways has anyone had this issue before Is there a way to directly call the CRM and skip the crap because I'm certainly tired of it nbsp Thanks B McLeod

https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/So-Many-Issues-with-Customer-Support/td-p/3479893
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nbsp bought HP total care after my warranty expired for The customer care salesperson went on and on nbsp Re: Support is fraud Customer a how good the support is and they would even pay for FEDEX to pick Re: Customer Support is a fraud up my computer nbsp when it came to use the policy on first occasion nbsp Hp service said they would take to days to change my Keyboard on laptop I asked if I could do it myself they said If I do it myself The warranty will be void Hence I am stuck nbsp I cant fix it myself or get it done privately nbsp After waiting for month nbsp I got that finally sorted out As Hp took its time in repairing Then My battery went dead Hp this time refused to cover the battery saying that battery is NOT PART OF THE COMPUTER and will not be covered Wanted me to pay another for new battery plus shipping nbsp The supersvisor was too busy to talk to me after holding for Mins I was told he would call me back IS this the kind of support HP offers to Re: Customer Support is a fraud its Customers Shame on YOU HP I for one am not buying HP any more

A:Re: Customer Support is a fraud

i've been on the bad end of service myself..   tho finding out that a loose screw from my laptop hard drive is responsible shocks me a bit..  but things were going good with cs and tech until the issue got brought up to case management as having 4 loose screws on my hdd, one of them having fallen off and shorting out the system board,  is quite unsatifactory assembly to me and require more than a 90 assurance to cover productions serious short coming.. anyway once i got on the phone with quite the rude CM i **bleep** near started to lose it in rage..  he actually had the brass ones to tell me screws being so loose as to fall off the hdd was not a production mistake..   WHAT?!?!  OMG! he then went on to say he doesnt even know why hes talking to me and why this got handed up to him...  trying to ask him why he thinks screws that were not properly fastend was not productions mistake he got even ruder and refused to discuss it..  my bipolar started to flare up from his arrogant ignorance... and he cut the call off quite quickly thereafter... anyway cs and tech were quite polite and helpful with the matter and i am filing a complaint with cs on the CM jackwagon..  both CS and tech recognige the problem and accpet it as a failure in production..  one CS mgr  told me all the laptop screws get loctite just to prevent this sort of issue..  and theres none on these screws..  he's gonna be looking into that bad CM for me... sad  part is to get a resolution i'd be happy with given my poorly assembled product it has to come from the CM's who are above customer service and tech...  and if i have to talk to that dept after having dealt with the one rude guy, i'll flat out lose it into full rage mode..   yep i'm feelin ya a bit..  I wont be looking to buy an HP given that one guys demeanor and ignorance.  and he was a higher level guy who should perform his job at a higher level given his power and responsibility..   shame shame that lowly phone jockeys are much better than a guy in one of the bigger chairs..  thanks to him they will really have to bend over for me to consider giving them my business again. good luck to you and i hope u dont have to talk to a guy like i got.

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Re-Customer-Support-is-a-fraud/td-p/450433
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Just wanted to give everyone a heads up on my experience with logitech.Bought several keyboard-wireless mouse sets from newegg.Dont remember the model # but they were on sale and around $45.00.Charger went bad on one of them right away.Second one mouse died little over a month later so I called logitech and they said they would send me a new mouse.Much to my suprise today I received a whole new LX300 wireless keyboard mouse set! I did RMA the first one back to Newegg.I buy alot of Logitech products and now have alot of peace of mind.If they treat everyone this well then they are a great company!
 

A:Logitech customer support

Good to know.

Microsoft Mouse are good, wireless+laser and its worked for 3 years without fail.
 

https://forums.techguy.org/threads/logitech-customer-support.458352/
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Hi

one of the computers at work is being hit with a virus. It is windows XP on an old computer.I have been getting a VIRUS ALERT messege on the task bar next to the clock and I have no access to either control panel or the task manager.. Please provide me with help if possible..

A:Customer Support Manager

Run this tool first..Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.Make sure that everything is checked, and click Remove Selected.When removal is completed, a log report will open in Notepad.The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of that report in your next reply and exit MBAM.Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

http://www.bleepingcomputer.com/forums/t/162492/customer-support-manager/
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This was a while ago, but it is still in effect. An apparently widely known trojan has infected my computer. I have to type this up from my phone because I have no way of accessing anything from my computer.
 

A:Customer Support (888) 322-9655

Hello,
Please attach FRST reports from preparation guide.
 

https://malwaretips.com/threads/customer-support-888-322-9655.65597/
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How does a person chat with a HP Customer Support Representative?

A:Chat with customer support

Greetings, Suggest you contact HP using options  here. This eliminates the language barrier. Can we help? Cheers!

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Chat-with-customer-support/td-p/5610698
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I trying to fix my sister's laptop. The recovery CD's she made with the device when she first got are not even reconized by it when trying to do a system restore.So I come on this website and try to purchase a set of recovery CD's from the company that made the thing in the first place, but I can't even get pass to the order confirmation page because it states invalid entries in the payment field. Now If I go to www.RestoreDisks.com and obtain a set from them I won't be able to activate windows 8 because they don't provide OEM serials. Right now this thing is just a pretty red paper weight.

A:Customer Support really SUCKS here .....

You do not need OEM serials as long as you reinstall the same version as was originally on the computer. The serial (Key Code) is embedded in the BIOS so will "just work" and activate the installation as soon as you connect it to the internet.  From the official HP specs, you had Windows 8 64 bit non-Pro. There is a workaround to directly install the Windows 8.1 .iso which is explained here: http://dellwindowsreinstallationguide.com/download-windows-8-1-retail-and-oem-iso/download-windows-8... This is a Dell site but the instructions all apply to HP as well.   

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Customer-Support-really-SUCKS-here/td-p/5587995
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I went through the Lenovo Warranty Support Line on Thursday th June nbsp Support Line gone? Customer UK They arranged for a repair technician to come to my office on Friday st JulyThe UK Lenovo warranty team then called me on Friday st July to inform me that the repair engineer was too busy to repair my laptop on Friday st July as scheduled so they agreed to re-book it for Tuesday th July as I informed them I was going to be at a customer meeting in London on Monday th July nbsp The repair engineer turned up to our Southampton office to UK Customer Support Line gone? repair my laptop on Monday th July and called me during my London meeting He abandoned the repair appointment as I was not available nbsp I have just tried to contact them the UK LEnovo warranty support team again today This number now hangs up as soon as I call it nbsp This is the Lenovo support website contact page http support lenovo com gb en contactusIt clearly shows me that my laptop UK Customer Support Line gone? is listed as 'in warranty' when I enter my serial number But they no longer list a UK support number There is an option to show the 'Support Phone List' but this list has every country on it EXCEPT for the UK nbsp Can anyone provide me with a uk number to call so I can re-book the repair technician to visit me again now

https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/UK-Customer-Support-Line-gone/td-p/3364628
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When I start my computer I get a messege from AVG that AVG 7.5 will no longer be supported as of March 18. On their website they say you can download AVG Free V8.5 but, they offer no support, which I take to mean they won't be updating real time protection. What are my options here? Should I try another company? If so, what can you reccommend? Should I delete AVG V7.5before downloading another AV program?
 

A:Solved: AVG Anti-virus Ending support March 18

When they say no support for free 8.5 they mean technical support as with all their free versions. There will be updates of virus definitions etc.
 

https://forums.techguy.org/threads/solved-avg-anti-virus-ending-support-march-18.809866/
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If you have no urgent or important work with your yahoo mail account, you may not feel disappointed to see the Yahoo mail loading in a sluggish manner. However, you cannot afford to wait if you discover that your yahoo account has been hacked or you have some very urgent message to send through your yahoo customer service number.
 

https://forums.techguy.org/threads/urgent-need-for-yahoo-customer-support.1155944/
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Hello I am making this post because of my horrible experience with customer support I purchased a Lenovo Y last year for school and it worked great until two weeks ago when the hard drive and keyboard failed simultaneously I checked my warranty and I have about a month left So I decided to call in and see what I could do nbsp That was the worst mistake I could have customer support experience Horrible made I am a college student and I used a cell phone to call in to customer support Not only was I on hold for minutes when I finally reached a representative I thought would help me she told me I would have to be put on hold again and transfered me to the warranty division for Lenovo notebooks While being on hold there is no music to let you know you are on hold no robot telling you how long you have to wait nothing but a pre scripted message that tells you to go to some website I don't even know what the website is because the message was so faint I eventually had to hang up because after half an hour no one responded to me I had a class and I wasted minutes of my minute plan nbsp Mind you Horrible customer support experience I am a college student at a university with a prepaid phone plan I cannot afford to be on the phone for half an hour much less hours like some Horrible customer support experience other users on here have said that they were I should not have to pay money to tell Lenovo that they Horrible customer support experience made a defective product So here I am with nothing A broken laptop A bigger phone bill and nothing to show for it nbsp nbsp

https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Horrible-customer-support-experience/td-p/3416690
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Hi there I went to the support page for Office but when you must key in the product ID it does not accept the ID The reason as to why it is doing gone Customer wrong Microsoft support this it is asking for the Windows OS product key and Microsoft Customer support gone wrong not the Office key Of course if Microsoft Customer support gone wrong I do key in my OS key it being an OEM version it will prompt me with support not being supported or i could choose to pay But I do not have an OS issue I have a Windows Office issue All attempts at getting 'Office help' always direct me to the one and same page After a few attempts here and there and getting nowhere and getting somewhat upset I then choose the option to get help from quot The Community quot and guess what it takes me back to the same pages above I start here Support - Office com As you can see if you hover your mouse over the link it clearly says 'office' in the URL then I go to here Microsoft Support Again one can clearly read 'office' in the URL I now have options of which are 'Get live help' and 'Ask the Community both however take you to the one and same link Microsoft Support WOW guess what Office is now repeated twice in the URL which of course explains the stupidity and endless loop that one soon encounters Does anyone have any clue as to where I may go to get Live help for a product that I bought directly from Microsoft themselves not Amazon not a local store but the actual Microsoft website Looking at my order and bill shows nowhere for contact except where I can verify my order delivery Thank you

A:Microsoft Customer support gone wrong

Without knowing what specific Office product you are searching for help with, I don't get the results you do.

http://www.sevenforums.com/microsoft-office/287416-microsoft-customer-support-gone-wrong.html
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Nobody would Help me downgrade my Dell Inspiron from Win8.1 pro to windows 7 pro.

Is it a useless post? 
well, I purchased Dell Inpiron 3542 with Windows 8.1 Pro OEM
and been using it since half a year or so, and now I want to downgrade to windows 7 Pro because that's faster and more comfortable to me.. check this article, yes its free of cost but just for OEMs
support.microsoft.com/.../2832566,
Now I'm wasting 2 hours of my time already while debating with Microsoft customer support as well as Dell Support on phone again and again. and they just won't cooperate at all, whats the matter? aren't us your legitimate customers, now please some one kind enough there to help?
I'l send Express Code or Service Tag in private message, just some one please help me out.

Thanks

A:Is Dell Customer Support so careless to me?

DRZARAK,
You are absolutely correct that your purchase of Windows 8.1 Pro pre installed on your Dell computer gives you the right to 'downgrade' to Windows 7 Pro.   The Microsoft artical that you linked to states that quite plainly.  It is a bit surprising that someone could misinterpret that.
But there is no magic wand that makes this downgrade happen.  It requires that you completely wipe your current installation of Windows and reinstall the new version yourself, followed by all the necessary driver, Windows updates, application software, and your data.  A very time consuming undertaking, more so if you do not do it regularly.  
But that Microsoft article also states "Neither Microsoft nor the OEM is obligated to provide media for the downgrade."  In other words you have to obtain the software media yourself (as well as all necessary drivers that are readily available for download from Dell).  The article also details what to do should your new installation of Windows not automatically be activated (call Microsoft about activation as instructed in the Windows Activation dialog - explain that you are downgrading 8.1 Pro to 7 and they will probably ask for your 8.1 activation code from the sticker found on the PC).
I have two suggestions on how you may want to proceed to rid yourself of Windows 8.1.  The simplest is to upgrade for free to Windows 10.  This 'in-place upgrade' can be done directly over your current version of Windows and it will keep all of you application software, printers, etc. in tact.  Alternatively, if you really want Windows 7 Pro, then I suggest you purchase a Dell Branded Windows 7 Pro recovery disk from that auction site (not mentioned because the forum holds my posts for review if I insert a link - even links to Dell's own site, lol).  The recovery disks sell for under $25.  It will take quite a bit of work to backup your data, install Windows and al the drivers, and your application software but it certainly will work. I can tell you first hand this is exactly what I did to my father's 3542 the day he brought it home.
One additional thing you could consider if you choose to install Windows 7 is to buy a 250gb Solid State Disk drive (about $75 these days) and replace the current hard drive with the new Solid State Disk.  This would not only provide significantly increased performance but it will preserve your old Windows installation and your data should you want to resort back to it (by reinstalling it internally into this laptop or putting the old mechanical hard drive into a USB enclosure that you connect to this laptop via a USB port.   If happy with the new install you can reconnect the old drive and use it to copy your old data to the new Solid State Disk.
Hope this helps.
*edited to correct typos and language about upgrading to an SSD

http://en.community.dell.com/support-forums/software-os/f/4677/t/19660803
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http://www.bleepingcomputer.com/forums/t/626163/avg-customer-support-number-1-800-723-4210/
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Please can some one help me Shuttle customer services is really bad and Patriot tries but fails I bought a Shuttle XPC G from Shuttle s webiste mora than a year ago I ve been using it okay Patriot Need could some help one nor Support nor Customer (no help Shuttles me, until now First here are my specs Model Shuttle XPC G - Media Need some help (no one could help me, nor Shuttles Customer Support nor Patriot Center Edition Chip Intel i P G GHZ HT Ram GB of Patriot Signature Line model PSD G K previously it had DDR two DIMMS no brand memory HD Western Digital GB SATA Video EVGA - Gforce MB Operating System Need some help (no one could help me, nor Shuttles Customer Support nor Patriot Windows Media Center The problem started almost a week ago I was using my computer when suddenly it freezed then I restarted it and it just sits there no boot the only thing I can here is the Fan working but nothing on the screen or no HD light so I waited and waited and tried again it worked few hours into playing F E A R it freezed again now I reboot it and got the same responsed I do not know whats happening the only concern is that two weeks before the problem I had upgraded the memory before having the Patriot one I had MB with heat dispenser of a non brand memory that came with my computer So know I have no idea if it is caused by the Ram I installed the funny thing is that I called Patriot they told me to download Memtest and to run it when ever my computer wanted it so I did and got non errors I ran the program with only one stick two sticks switching them and all combination possible I have given up and stop running more test because I m afraid of damaging my system oh I also upgraded the BIOS and I m still having the same problem but with an increse in frequency happing more and more offeten Can any one tell me what could be happing or what to do is my computer all mess up is it the memory CPU motherboard I have no other computer to try the ram in Thanks in advance nbsp

A:Need some help (no one could help me, nor Shuttles Customer Support nor Patriot

https://forums.techguy.org/threads/need-some-help-no-one-could-help-me-nor-shuttles-customer-support-nor-patriot.462941/
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Does anyone have any experience dealing with ASUS customer support? I've got a P8P67 LE that won't post (it's also got the faulty 3GB SATA Intel bug and is eligible for the recall.)

Problem is, I can't get ahold of ASUS at all. I've filled out their online form for the recall using the mobo serial number, but when I try to look up the status on their status page it tells me my serial number/email is invalid. I can't register again because i'm already in the system. So I filled out a customer service request 10 days ago and haven't heard back. When I call I've been transferred around, disconnected and left messages that haven't been returned.

Anyone have any advice on how to get ahold of them? I've got a dead board, eligible for recall, and it's still under warranty.
 

http://www.techspot.com/community/topics/trouble-contacting-asus-customer-support.167984/
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I need Manager Support Customer Contact with - Lenovo nee... contact details for a Lenovo Customer Support - Contact with Manager nee... department person manager who can assist me in resolving this issue nbsp I purchased my Lenovo laptop from the Lenovo Online Store - nbsp Oct nbsp In February I started experiencing an issue with the laptop where it would shut down and restart This would happen with no warning or the screen would flicker moments before the laptop restarts This does not happen every day when I use the laptop however when it does happen it will keep restarting until I shutdown the laptop and sometimes I would even have to remove the battery The laptop will run with no issue for a couple of days and then it restarts again nbsp nbsp I contacted Lenovo Support nbsp March The representative accessed my laptop remotely installed Lenovo Solution software and ran diagnostic tests with results showing no heating issues Issue not resolved - was advised to use the laptop and phone in if the issue happens again nbsp March Contacted Lenovo Support - Access laptop remotely - Issue not resolved st Service case opened nbsp Laptop sent to Lenovo Repair Center nbsp March Laptop returnedRepair Report- Fan was replaced- Operating System Reloaded nbsp The issue was not resolved and I contacted the Lenovo Support on numerous occasions where I had to explain the problem every time I phoned because the representative could not see my previous phone calls on the system and I had to explain the issue from the beginning nbsp After running diagnostics remotely numerous times a nd Service case was opened nbsp August nd Case Number Laptop sent to Lenovo Repair CenterLaptop returnedRepair Report- The report has no details of what was done I could see that the Operating System Reloaded nbsp Two days and the laptop restarted and kept doing this until I shutdown the laptop nbsp August I phoned the Repair Center the representative could not advise me what had been repaired when the laptop was sent in I was advised to send the laptop in again nbsp September rd Case Number Laptop sent to Lenovo Repair CenterLaptop returnedRepair Report- The report has no details of what was done nbsp Received the laptop and within two days of use the laptop is restarting nbsp Now I am not sure how to resolve this issue I purchased this laptop to be used for work purposes and have been fortunate that my laptop has not restarted while I was running software as this would cause damage on the system from a sudden shutdown nbsp I have spent on a laptop that I cannot use because it keeps restarting I have contacted the repair center on numerous occasions spending time explaining my issues each time I phoned and waiting for them run diagnostic tests I have sent my laptop into the Lenovo Depot Repair Center on occasions with videos showing how the laptop restarts and after all of the above over the last months my laptop nbsp has the same issue which has not been resolved nbsp nbsp I need contact details for a department person manager who can assist me in resolving this issue

https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Lenovo-Customer-Support-Contact-with-Manager-needed/td-p/3455413
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I bought an ''Alba personal DAB radio and 1GB mp3 player 11 months ago

The DAB/mp3 player is not picking up any channels anymore (even where there is plenty of signal), the joystick is faulty because it does not move left properly and the earphones do not work.

i have not been able to find the alba customer support, in order to ask for a replacement. (i have a one year guarantee on it).

how do i contact them to get a replacement?
 

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I bought a used Dell laptop from a reputable vendor but unfortunately the admin password in the BIOS was set A week ago I tried asking Dell support if is (Vent) NIGHTMARE! Dell a Customer Support there was a way to remove or access the function quot Oh yes sir we can do that quot was their reply quot But you have Business Services you Dell Customer Support is a NIGHTMARE! (Vent) have to speak with Consumer Services Here is their number quot The next agent says quot Oh yes we can do that but you have to speak to the people at Out-of-Warranty Services Don t worry This one time service call will be free quot The next agent says quot Oh yes sir We can do that but you must speak to the Canadian Services group quot The next agent says quot Oh yes sir We can help you but you must register online and provide a receipt as proof of purchase and a picture of your service tag quot I go online create an account have my Dell recognized by the website by installing an app and get the required documents and start all over again After going through all the transfers from one agent to another I find someone that finally seems to be able to help me I email him the documents The account that I created seems to be completely inconsequential as they ask me for more registration and details We mess around with establishing me as a Dell client for hours of a day of vacation He finally tells me that he has a password that I can use to access the BIOS settings I reboot and try it and of course it doesn t work Several hours making phone calls getting required information all Dell Customer Support is a NIGHTMARE! (Vent) for absolutely nothing I hate Dell I will always remember that Dell And I m still stuck with this piece of junk that I can t so much as change the boot order Anybody want a laptop real cheap

http://en.community.dell.com/support-forums/laptop/f/3518/t/19994057
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https://forums.techguy.org/threads/msn-customer-service-tech-support-usa-1-855-233-7309.1156236/
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Dear Support I have problem with Hungarian HP nbsp customer support and nbsp warranty service I buy HP device but when Spectre Hungarian support - customer HP 13-h210en this device went awry HP Spectre 13-h210en - Hungarian customer support nbsp the Hungarian warranty service can not repaired my HP Spectre 13-h210en - Hungarian customer support HP notebeook by appropriate quality First time I got back HP Spectre 13-h210en - Hungarian customer support with missing bolt and some items does not fit I attached some pictures So i reported to customer service I am not satisfied with the quality of repair The answer was there are nbsp aesthetic problems I would like note that I can use - times my repaired HP device and my HP notebook docking station is failed The next time I tried to turn on without docking station but the device did nothing I call back support again and I requested nbsp repair I sent back the HP notebook but when i got back HP notebook it some reported problem didn't repaired and see more problem attached pictures The current status HP INC management want to repair again my HP notebook But I don't want to do again because this year I nbsp can not use my HP notebook Please inform me what is your suggest about how to solve this never end story with your service nbsp BR nbsp Norbert

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Our notebooks were stolen & we are trying to contact HP to see if they have any identifying numbers with the registration. I've spent hours with no luck. Any help to talk to someone at HP?

A:How to contact customer support without having serial number...

@courtney2011

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Has any forum member encountered a quot stop all activity quot order from Financial Services when trying to submit a change of ownership form I purchased a relatively new Dell XPS M from a storage unit Change Dell Customer Support/Ownership auction and while trying to assume ownership online a D-Tech took me all the way to the point of removing the Master P W then announced a problem w Financial Services Using a landline I contacted them only Dell Customer Support/Ownership Change to have Finance transfer me straight back to Support which said they were transfering me back to Finance who said they would transfer me to T Support at which point I hung up Any Clues out there I have noticed user hpgl posting bios master p w and submit the following info in hope theres a chance I too could be helped Thankx to all forum users and especially posters who dare to break the bond big industry thinks they have on the personal computers who purchase their products Dell XPS M Duo gb hdd service TBZ G express nbsp

A:Dell Customer Support/Ownership Change

Surely someone has encountered this situation w/ Dell Financial. As big as they are and as many of us that there are,the chances are atleast 50-50. So I'll ask in a diff'rent way:
Anyone care to share their tips, numbers and or experiences sufferred from DELL with respect to master p/w requests, change of ownership requests and generally any info we as a group may find usefull ? Like,for example,the pertinent info from a live support chat (number codes ) not the entire chat but the meat of the request..

anyway just an attempt to get my post number up and maybe get the info to do it myself. My selfishness shall end with this: I've shorted 6 systems with 100% success and will post my photos and results.

Dell XPS M1530
s/t 5TBZ6G1
e/t 12657547873
 

http://www.techspot.com/community/topics/dell-customer-support-ownership-change.132259/
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Hi, I am Ehsanul Haque from Bangladesh. Recently, I have purchased HP Pavilion 15-AU017TX laptop equipped with Core i5 6200U processor, Nvidia 940 MX graphics and 4 GB RAM. It's really great and I am really happy with it. I am planning to buy an additional 4 GB RAM for the laptop. But the cusomer support do not want to upgrade it. They say that it will void the warranty.  I have seen on the other posts that the RAM upgrade will not cause any issue with the warranty. But they are claiming a totally different thing.  What should I do now? Thanks. Best regards,Ehsanul Haque

A:Customer Support Reluctant to Upgrade My Laptop's RAM, Says ...

Hi: According to the service manual for your notebook at the link below, memory upgrades are supposed to be done by an authorized HP service center (see chapter 6 for the parts that should be replaced by an authorized service center). http://h10032.www1.hp.com/ctg/Manual/c05228250 Since this is a peer to peer forum, no one here is authorized to discuss the HP warranty terms and conditions. I suggest you contact HP technical support in Bangladesh or India for further assistance with your question regarding replacing the memory without voiding the warranty. https://www.facebook.com/HPbangladesh You may also want to wait until the 1 year warranty period is over and then do the job yourself if you think you can follow the procedure in the manual to replace the memory.

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Antivirus vanished Can t install ANY new one Can t access microsoft and any anti virus sites thus i cannot download or scan my computer from there I tried to install a copy of avast pro but the set- up immediately close after opening i also noticed a lot of programs behaving like this just like the bandmaster game from e games and Grand Theft Auto Vice City once i opened it it immediately closes Tried to install that in safe mode but the computer does not start and reboots back into normal mode banished.can't and sites!!!... install programs, virus anti any microsoft anti virus acces can't virus anti This is the content of DDS logDDS Ver - - - NTFSx Run by neopc at on Fri Internet Explorer Microsoft Windows XP Professional GMT - Running Processes C WINDOWS system svchost -k DcomLaunchsvchost exeC WINDOWS System svchost exe -k netsvcssvchost exeC WINDOWS system spoolsv exesvchost exeC Program Files Common Files Acronis Schedule schedul exeC WINDOWS System svchost exe -k AkamaiC anti virus banished.can't install any anti virus programs, can't acces microsoft and anti virus sites!!!... WINDOWS anti virus banished.can't install any anti virus programs, can't acces microsoft and anti virus sites!!!... system svchost exe -k imgsvcC WINDOWS Explorer EXEC Program Files KGB Mpk exeC Program Files Acronis TrueImageHome TrueImageMonitor exeC Program Files Acronis TrueImageHome TimounterMonitor exeC WINDOWS PixArt PAC Monitor exeC Program Files Internet Download Manager IDMan exeC Program Files Uniblue DriverScanner driverscanner exeC Program Files Uniblue SpeedUpMyPC sump exeC WINDOWS System svchost exe -k HTTPFilterC Program Files Internet Download Manager IEMonitor exeC DOCUME neopc LOCALS Temp winpotb exeC Program Files Uniblue RegistryBooster registrybooster exeC Program Files Opera opera exeC Documents and Settings neopc Desktop dds scr Pseudo HJT Report uStart Page hxxp home mywebsearch com index jhtml ptnrS ZNxmk YYPH amp ptb FvlAeU IwLE BzCRLuPO A amp n cfddaduURLSearchHooks Yahoo Toolbar ef bd -c fb- d - f- d f - c program files yahoo companion installs cpn yt dllBHO IDMIEHlprObj Class c - - b-a bf- b c a a - c program files internet download manager IDMIECC dllBHO amp Yahoo Toolbar Helper d -c f - efb- b - eca - c program files yahoo companion installs cpn yt dllBHO Adobe PDF Link Helper df c-e ad- -a -fa c ebdc - c program files common files adobe acrobat activex AcroIEHelperShim dllBHO RealPlayer Download and Record Plugin for Internet Explorer c e -b - bc - - c ca - c documents and settings all users application data real realplayer browserrecordplugin ie rpbrowserrecordplugin dllBHO Yahoo IE Services Button bab b b- bc- b - d - fc de a - c program files yahoo common yiesrvc dllTB Yahoo Toolbar ef bd -c fb- d - f- d f - c program files yahoo companion installs cpn yt dllTB A A -BACC- D -C E- F D A EC - No FileuRun Yahoo Pager quot c program files yahoo messenger YahooMessenger exe quot -quietuRun IDMan c program files internet download manager IDMan exe onbootmRun TrueImageMonitor exe c program files acronis trueimagehome TrueImageMonitor exemRun AcronisTimounterMonitor c program files acronis trueimagehome TimounterMonitor exemRun Acronis Scheduler Service quot c program files common files acronis schedule schedhlp exe quot mRun PAC Monitor c windows pixart pac Monitor exemRun KernelFaultCheck systemroot system dumprep -kmRun SoundMan SOUNDMAN EXEmExplorerRun Mpk exe c program files kgb Mpk exemPolicies-system EnableLUA x IE amp Search - http edits mywebsearch com toolbaredits menusearch jhtml s amp p ZNxmk YYPH amp si amp a FvlAeU IwLE BzCRLuPO A amp n IE Download all links with IDM - c program files internet download manager IEGetAll htmIE Download FLV video content with IDM - c program files internet download manager IEGetVL htmIE Download with IDM - c program files internet download manager IEExt htmIE E amp xport to Microsoft Excel - c progra micros office EXC... Read more

A:anti virus banished.can't install any anti virus programs, can't acces microsoft and anti virus sites!!!...

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for posting the results.Close the program window, and delete the program from your desktop.Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HEREWe also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:Why we request you disable CD Emulation when receiving Malware Removal AdviceThen create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:How to create a GMER logCasey

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https://social.technet.microsoft.com/Forums/en-US/80d3df2b-92b0-431b-bf40-22b6c2ad0313/kindle-support-1-888-811-4532-amazon-kindle-customer-service-phone-numberamazon-kindle-customer?forum=itproxpsp
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Innovation of Outlook Customer Support has mediated in each field with modernization which gives accommodation to the clients and enhances the fitness and profitability of the individual who utilizes it. Innovation is getting propelled step by step and assuming its part in the advancement and upgrade of people and Businesses. Each business needs a powerful phone correspondence framework to develop and succeed in his field. In today's date world has turned into a Global town, business depends majorly on correspondence or to put it correctly on Telephone, gazing starting from inquiries with respect to item and their offered administrations, to Closing the arrangements. From taking care of Microsoft Outlook Help the customers to getting the leads everything is being done on telephone itself. So it constitutes as one of the critical component for business operations.
 

https://forums.techguy.org/threads/microsoft-outlook-help-1-844-815-2122-customer-support-phone.1159018/
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Hi and thanks for reading I ve been using Kaspersky a long while and they ve sometimes been kind of laggard responding to problems but suddenly I m finding them astonishingly bad -- condescending incompetent inattentive and glacially glacially slow even though they know my entire system has been waiting on them for two weeks now I like Kaspersky as a program but this is making me feel like switching I also customer has REAL antivirus support users? for home Which use Malwarebytes and the story is totally different Problems taken care of instantly and courteously And fewer of them My question to the cognoscenti on this fine forum is simply this are there any pay-antivirus programs where I will get real support for my money quot Real support quot means real people getting back to me within hours rather than a week without having to be pestered reading my problems carefully Which antivirus has REAL customer support for home users? knowing just what to do and not making me feel like I m a burden or incompetent for asking Obviously the program has to work too But I do little online that really exposes me to huge risks and I m realising this one factor outweighs many others for me at this point If there is a program that stands out strongly in customer service I really want to know about it Many thanks nbsp

https://forums.techguy.org/threads/which-antivirus-has-real-customer-support-for-home-users.1155564/
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http://www.bleepingcomputer.com/forums/t/626157/1800723-4210-avg-antivirus-customer-support-number/
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Hello all nbsp I purchased a Lenovo Ideapad Y - ISK part Q US and according to case manager assigned to my case days ago The notebook was mis-represented by a sales rep and when I got the machine and it didn't have the second hard drive bay in rear of machine which I was told the Q US had The machine also had a mild display issue but rather than report it and spend weeks without a machine I ignore the issue It didn't for Ideapad Alternate Lenovo Support Customer Y700... affect daily usage anyways So days ago the machine dies during a reboot Seems the MB fried I have been fighting and waiting mostly waiting for over a week for a case manager Crystal to contact me which finally happen AM PST yesterday The case manager was nbsp not customer friendly refused the replacement or refund options I requested stated they would ONLY repair the system Her Alternate Customer Support for Lenovo Ideapad Y700... cause for rejecting those options was because I didn't report the display nbsp issue in the first days I have enough exp Yrs in computers to know a Alternate Customer Support for Lenovo Ideapad Y700... bad spot in display is NOT going to fried a MB Conservation got heated I refuse the repair option because I know what they will do is replace MB amp Display and return other parts back to the machine parts that very well could have been damaged when MB died leaving me with a US refurbished machine I then nbsp requested to speak with her supervisor since I was tired of being BS-ed only for her to claim there was no-one higher to speak to and her actually hanging up on me when I told I know better since there's always a higher boss I contacted customer support again today and was informed they can't help me that they had no way to send me above Crystal and that this Crystal is also the person to handle customer complaints I also ask if there was a way for my case to be assigned to another case worker they said no nbsp I cannot deal with this case worker after yesterday as I am yr old Vet with high blood pressure problems Getting this upset over this kind of Customer Service after spending yrs in Customer Service yrs in Automotive Customer Service myself and never treating any of my customers this nbsp manner is very dangerous for my health Requesting anyone from Lenovo past or present that can help me get this BS to end with this company I'd appreciate it tremedously nbsp Thank You in advance ACCPresidentLBBill P

https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Alternate-Customer-Support-for-Lenovo-Ideapad-Y700-17ISK/td-p/3340743
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Hello!
So I just ordered a Dell XPS 15 and got the confirmation email and everything. When I try to click on see order status a blank page shows up, when I try to search by the Internet Receipt Number, nothing is found. I tried calling Dell Norway several times, but a automatic voice machine say I should go to the website for answers or chat with Dell. When I open a chat no one there is willing to help me and are giving me a email to a 3rd party shop that sells Dell computers, but they can't help me because I didn't place a order with them.
I'm getting so frustrated with this I'm considering canceling my order!!

A:Dell customer support can't find my order and no one is helping me!!

Hi ALEXANDERAHLSEN,
Thank you for writing to Dell Community Forum.
Please private message us the Internet Receipt Number along with your email id and we will check on the status of this order.
Note: Please don't share the Internet Receipt Numbe on a public forum as it contains personal information.
Regards,DELL-Akshatha MSocial Media and Community Professional#IWork4Dell

http://en.community.dell.com/support-forums/laptop/f/3518/t/19982910
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For HP pc & laptop, HP support UK toll free 0800-098-8590 provide HP help, HP customer service, HP tech support all type of HP software problem.
For UK HP support 0800-098-8590 HP tech Support

http://www.sevenforums.com/general-discussion/401322-hp-laptop-customer-service-0800-098-8590-hp-support.html
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I have several issues Not all issues happen on demand or neither do they occur in failed Restore blocked; tech Anti sites virus, support spyware, System series I hope someone can help It all started I think when I found win netsky Q couple of weeks back and thought I was successful in removing that But now my PC has Anti virus, spyware, tech support sites blocked; System Restore failed more issues than when I this win netsky Q popup started IE or Firefox will not load properly if I somehow get them to load they will freeze the PC Google search links are re-directed especially if the search is related to antivirus or spyware etc I can search for SpyBot or tech support guys and it will give me the search result page But the any links in the search page tell me I have internet connection problem I was using Firefox and it did the same thing except I think the search page would redirect to some other page I have uninstalled Firefox since and can not try the search page to tell for sure AVG update fails It states Update failed The connection with the update server failed I cannot go to www avg com IE states Internet Explorer cannot display the webpage Most likely causes You are not connected to the Internet The website is encountering problems There might be a typing error in the address I can go other websites like yahoo and check news and stuff as long as it is not related to finding the root cause of my problem SpyBot fails to start I can see the program in my task manager but that s it I had tried to rename the file and was successful once to start the program but it fails to download update Now the rename trick is also not working Cannot directly go to any of the antivirus anti-spyware tech support websites I have to use a different PC System Restore fails After selecting a restore point I click next and nothing happens It stays as if I did not click anything Safe mode does not make any difference for any of the above symptoms It seems like any application can hang my PC I can t seem to find a pattern Here is the Hijack This Log Logfile of Trend Micro HijackThis v Scan saved at PM on Platform Windows XP SP WinNT MSIE Internet Explorer v Boot mode Normal Running processes C WINDOWS System smss exe C WINDOWS system winlogon exe C WINDOWS system services exe C WINDOWS system lsass exe C WINDOWS system Ati evxx exe C WINDOWS system svchost exe C WINDOWS System svchost exe C WINDOWS system svchost exe C WINDOWS system spoolsv exe C PROGRA AVG AVG avgwdsvc exe C PROGRA AVG AVG avgfws exe C WINDOWS eHome ehRecvr exe C Program Files Google Common Google Updater GoogleUpdaterService exe C Program Files Common Files Microsoft Shared VS DEBUG MDM EXE C WINDOWS system svchost exe C WINDOWS system svchost exe C PROGRA AVG AVG avgam exe C PROGRA AVG AVG avgrsx exe C PROGRA AVG AVG avgnsx exe C WINDOWS system wscntfy exe C WINDOWS Explorer EXE C WINDOWS ehome ehtray exe C Program Files Java jre bin jusched exe C WINDOWS stsystra exe C Program Files Dell Media Experience DMXLauncher exe C WINDOWS System DLA DLACTRLW EXE C Program Files CyberLink PowerDVD PDVDServ exe C PROGRA MUSICM MUSICM MMDiag exe C WINDOWS eHome ehmsas exe C Program Files Common Files Real Update OB realsched exe C WINDOWS system ctfmon exe C Program Files Digital Line Detect DLG exe C Program Files MUSICMATCH Musicmatch Jukebox mim exe C WINDOWS System svchost exe C WINDOWS system wuauclt exe C WINDOWS system taskmgr exe C Program Files Microsoft Office OFFICE WINWORD EXE C Program Files Trend Micro HijackThis HijackThis exe R - HKCU Software Microsoft Internet Explorer Main Start Page http www yahoo com R - HKLM Software Microsoft Internet Explorer Main Default Page URL http www yahoo com R - HKLM Software Microsoft Internet Explorer Main Default Search URL http us rd yahoo com customize ie defaults su msgr http www yahoo com R - HKLM Software Microsoft Internet Explorer Main Search Bar http us rd yahoo com customize ie defaults sb msgr http www yahoo com ext search sea... Read more

A:Anti virus, spyware, tech support sites blocked; System Restore failed

https://forums.techguy.org/threads/anti-virus-spyware-tech-support-sites-blocked-system-restore-failed.782252/
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I received my new laptop at the beginning of the month but sent it back to customer support because the fan was too loud (and a couple of other issues).  I have been following the support ticket the the estimated delivery date the entire time has been for today 9/30.  I checked today, though, and now the estimated delivery date is 10/14.  That means I am not going to get my laptop back until well after my 30 day return window.  Am I still going to be able to return the laptop if I am unhappy with it when I get it back? 

A:Customer support is keeping laptop past my return window

@Jason10

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Customer-support-is-keeping-laptop-past-my-return-window/td-p/5787328
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Hiya

The Microsoft Platform Support Reporting Utility facilitates the gathering of critical system and logging information used in troubleshooting support issues. The reporting tool DOES NOT make any registry changes or modifications to the operating system. There are 6 specialty versions, one for each of the following support scenario categories: Alliance, Directory Services (not for Windows NT 4.0), Networking, Clustering, Software Update Services, and Base/Setup/Storage/Print/Performance. Each version gathers some of the same basic information but there are specific reports unique to each of the support scenario categories. Please read the readme.txt files for more details about each version
System Requirements
Supported Operating Systems: Windows 2000, Windows NT, Windows XP

Please view the readme.txt for specifics.
http://www.microsoft.com/downloads/...7c-7ca5-408f-88b7-f9c79b7306c0&DisplayLang=en

Regards

eddie
 

A:Microsoft Product Support's Customer Configuration Capture Tools: May 13

Alas...

Yet ANOTHER way for Micro$oft to grab your personal information!
 

https://forums.techguy.org/threads/microsoft-product-supports-customer-configuration-capture-tools-may-13.133452/
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This is embarrassing but I need to know logmein.me scam security Customer support risk--D-Link just how much risk I exposed myself to I logmein.me security risk--D-Link Customer support scam ll start with the problem question then explain the circumstances below for those who might need them to help me or in case they re searching for the same problem in the future In short I needed to talk D-Link customer support because my DIR- L was not connecting to my new Motorola Arris Surfboard SB modem In the end I ended up on what is clearly I see now a scam website Having had trouble finding a phone number though I foolishly took the first one I found and here I am now Anyway I know now that it was a scam dlinktechnicalsupport com for those who are interested to know the specific scam site He asked me to go to logmein me to have access to my computer to check various things such as the ipconfig command and such Anyway I was on the phone for an embarrassingly long time before I figured out that it was all a scam to be explained in detail below later but what I need to know now is just how much risk I exposed myself to Is there anything they could have done to my computer that I wouldn t have been able to see on screen while they had access via this logmein service I know some tech support uses logmein legitimately to figure things out faster for tech savvy users which is why I didn t get suspicious faster but I know this was a scam now so I m concerned I m changing all of my website passwords lest they grabbed a cache file or something and I ran the Microsoft MRT windows but to reiterate is it possible they did something I couldn t see on my screen or installed some kind of malware while they had access The MRT found nothing if that helps I have to go now but I will post with more details later and am happy to provide further info if necessary to diagnose this problem Thanks in advance Ryan P S I believe this is a variant of the Microsoft phone call scam stickied on this forum nbsp

https://forums.techguy.org/threads/logmein-me-security-risk-d-link-customer-support-scam.1143568/
Relevancy 55.04%

Hello everyone.

I have tried my best to remove this virus on my laptop, but no success yet.

Here are all of the things the virus does:

-Prevents access to websites like spybot, instead of letting me see the site, it simply says "Internet Explorer cannot display the webpage", and there is a button to click that says "Diagnose Connection Problem" (no connection problem of course)

-When I click links from a google search, they most of the time take me to the wrong webpage and I am forced to copy/paste the original link into the web bar.

-Programs like Combofix, Spybot, and HJT do not work and a box comes up after starting them saying "Combofix has stopped working".

-I tried running the programs in Safe Mode, but no luck there.

If anyone knows a fix please reply.

Thanks,

Sean

A:Virus prevents access to Anti-Virus sites/anti-virus programs (combofix, etc.)

I renamed my Combofix to something else and I followed the instructions from a different post and here is the log I ended up with:

ComboFix 09-07-29.04 - Sean 07/31/2009 0:30.1.2 - NTFSx86
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.3070.2059 [GMT -7:00]
Running from: c:\users\Sean\Desktop\Music.exe
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\progra~2\MICROS~1\Windows\STARTM~1\Programs\videosoft
c:\progra~2\MICROS~1\Windows\STARTM~1\Programs\videosoft\Uninstall.lnk
c:\program files\videosoft
c:\program files\videosoft\Uninstall.exe
C:\resycled
c:\resycled\boot.com
c:\windows\10057vir9sza2.cpl
c:\windows\1059zpamb5t5bd.exe
c:\windows\1069thi5fz912.bin
c:\windows\1075859zj467.exe
c:\windows\11297vzr5s51c.cpl
c:\windows\1132z5ru977d.cpl
c:\windows\11388troz4559.cpl
c:\windows\1179zs5y695.dll
c:\windows\11991szambo95d9.cpl
c:\windows\120355zoj6819.bin
c:\windows\12324tr9j7b5z.bin
c:\windows\1279zroj295.ocx
c:\windows\12a7d5wnloader999z.bin
c:\windows\132985pz2a0.cpl
c:\windows\133505i9us7z8.exe
c:\windows\13552hackt9ol37z.ocx
c:\windows\1355zw59m5d8.exe
c:\windows\13562vizus1059.cpl
c:\windows\135759orm5c5z.ocx
c:\windows\13599virus6cz5.dll
c:\windows\13614spamzo5990.cpl
c:\windows\13956trojz59.cpl
c:\windows\1502zspy169.ocx
c:\windows\15107zpa9bot54.cpl
c:\windows\153255acz9ool441.ocx
c:\windows\154atz9ef1143.dll
c:\windows\15529viruszb2.exe
c:\windows\156thzef5495.dll
c:\windows\15ze9ir1395.dll
c:\windows\1639thizf1511.bin
c:\windows\165395pambot6z9.ocx
c:\windows\16640zack59ol120.cpl
c:\windows\1683h9zktool65.dll
c:\windows\16f4threz99552.ocx
c:\windows\173zspa5b9t258.exe
c:\windows\17511wor53e9z.exe
c:\windows\17552notza-viru9239.bin
c:\windows\179z5spy6e7.cpl
c:\windows\17z91s5y9a.dll
c:\windows\18084z9rus1325.cpl
c:\windows\184479iruze5.dll
c:\windows\190065py7z4.dll
c:\windows\19276spz5bot319.exe
c:\windows\19549z5cktool21b.bin
c:\windows\1955zworm6d2.exe
c:\windows\19699vir5s86z.cpl
c:\windows\19759vizus354.bin
c:\windows\197919pzm5ot65b.bin
c:\windows\19955azk9ool6f.cpl
c:\windows\19z45pyware19049.exe
c:\windows\19z45v5rusad.bin
c:\windows\19z719ot-a-virus2f5.dll
c:\windows\1a45thi9fz682.dll
c:\windows\1a5bbackdozr9355.dll
c:\windows\1a89zir31995.exe
c:\windows\1af1b5ckdzor795.bin
c:\windows\1c879ackdzor12675.dll
c:\windows\1ca7s5zrse2199.ocx
c:\windows\1d37ad9wzre952.cpl
c:\windows\1f87backzoor98025.ocx
c:\windows\1z259spy19f9.dll
c:\windows\1z665viru5692.dll
c:\windows\1z939not-a9virus4545.ocx
c:\windows\20390szy557.ocx
c:\windows\20926notza-vir5s69f.cpl
c:\windows\20e2zhreat31459.bin
c:\windows\20e3sz9ware26365.ocx
c:\windows\2101859zm4f1.exe
c:\windows\2159spz492.exe
c:\windows\215fthie9276z.ocx
c:\windows\21ac9pa5se141z.ocx
c:\windows\2203zspy69d5.dll
c:\windows\2210ztr595a2.bin
c:\windows\227asp5war9283z.cpl
c:\windows\2282zha9ktool155.ocx
c:\windows\24259spambot40z.dll
c:\windows\242z5p9rse852.cpl
c:\windows\24524zo9m512.cpl
c:\windows\24555spambotz949.cpl
c:\windows\24654vi9u5z45.exe
c:\windows\2490zsp575f9.cpl
c:\windows\24991n5tza-virus6b3.dll
c:\windows\249bvzr2565.cpl
c:\windows\24bbdownloa9e5z959.bin
c:\windows\25087worm19z5.bin
c:\windows\25295tro5zcd.ocx
c:\windows\253worm3z9.bin
c:\windows\2549not-a-9irus5zc.cpl
c:\windows\25544not-a-vir9s4z.bin
c:\windows\25824v5ru9zef.ocx
c:\windows\25e3downloaderz918.exe
c:\windows\25z44s9y14d.ocx
c:\windows\25z9spywa5e957.dll
c:\windows\26553nzt-a-vir9s455.cpl
c:\windows\26579troz549.dll
c:\windows\265z7sp92c7.dll
c:\windows\26779notz5-virus558.bin
c:\windows\268z09irus659.exe
c:\windows\26a3t5re9tz6630.dll
c:\windows\26zethrea922235.dll
c:\windows\27272hac9toolz5c5.ocx
c:\windows\272z4spy95d.bin
c:\windows\27432ha95toolz5b.dll
c:\windows\27z615a9ktool781.dll
c:\windows\282... Read more

http://www.techsupportforum.com/forums/f50/virus-prevents-access-to-anti-virus-sites-anti-virus-programs-combofix-etc-400256.html
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Gmail customer Service Tech support for Windows 8 Apps Don't Connect to Your Google/, Forwarding to Gmail Not Working, Email-button not working with Gmail App, Gmail's 'Undo Send' Option Officially Rolls Out.
 

https://forums.techguy.org/threads/gmail-customer-service-number-for-technical-support-of-gmail.1156233/
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I really thought that dell improved, but clearly no!!

You guys just refuse to learn from your past sins.

The SR number is attached, this is for a brand new top of the line XPS 13 machine.
This supposedly super piece of machine had debris in the screen.

While this is bad still acceptable, however what boggles me is the customer support.
I have been reporting this issue and have been pushed from one dell department to another...without anybody helping me.

Why can't you show some customer service empathy and solve my *** issue!!!!!

http://en.community.dell.com/support-forums/desktop/f/3514/t/19997042
Relevancy 54.18%

"[email protected] +1-888-995-2099 for Lenovo Laptop support, fell free call us for better Lenovo laptop technical support & help. Our technician always ready to help you at any time.
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Lenovo support | +1-888-995-2099 | lenovo customer service

http://www.eightforums.com/general-support/76211-lenovo-laptop-support-1-888-995-2099-lenovo-customer.html
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In May I purchased an expensive HP Pavilion st All In One desktop computer along with the HP year day on site response customer care package It has been about three months since the computer arrived and it broke I called HP Customer Care and tech support to request an on-site visit Instead I ended up talking to four different technicians unfortunately I could barely understand their accents but for hours they tried to no avail to work me through a fix I asked each one to schedule on site service and each time I received a lame excuse why they couldn't do that The last tech support t person was a supervisor When I asked her why I can't get on site tech support Package Rip Onsite complaints Off Care Customer Customer she said Customer complaints Onsite Customer Care Package Rip Off she couldn't hear me could I repeat the question This was after having a minute conversation where there nbsp was no issue with hearing each other So I started to repeat the question as to why can't I get on site service and Customer complaints Onsite Customer Care Package Rip Off the line was cut off hung up She had my phone number but no call back She hung up on me instead of answering my question HP promises customer care you pay for on site service I spent close to on nbsp this computer and on site care nbsp package I have a three month old non operating computer and a tech that wont schedule on site service that I paid for I SO REGRET BUYING FROM HP

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Customer-complaints-Onsite-Customer-Care-Package-Rip-Off/td-p/5738240
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I have a nasty if not multiple nasty virus s and have not been successful removing them It started with the XP Anti-Virus Removal fake anti-virus popping up with all real anti-virus programs disabled and Fake being Redirected Anti-Virus 2011 webpages XP Virus Anti-VIrus and anytime I try to go to an antivirus website I m redirected to a random site This happens in all browsers not just Internet Explorer I also had many of my files changed to hidden file folders and also XP Anti-Virus 2011 Fake Anti-VIrus and webpages being Redirected Virus the start all programs button does not show any of my programs I mananged to get both Malwarebytes and Superantispyware on my computer and was able to get rid of much of the problems by running these programs Now it seems the XP Anti-Virus has been removed but I still have the issue with my webpages being XP Anti-Virus 2011 Fake Anti-VIrus and webpages being Redirected Virus redirected depending on which page I try to access I also XP Anti-Virus 2011 Fake Anti-VIrus and webpages being Redirected Virus have many processes that should not be running in the task manager and when i close them out they just start back up again This worm seems to be accessing my iexplorer because there are multiple iexplorer exe open at all times and sometimes the CPU Usage gets very high which is not normal for my computer The final symptom is that at random times I get a webpage pop up or if not a webpage an error that reads like the following example An error has occured in the script on this page line Char Error Object doesnt support this property or method Code URL http www a glam com mobile detect act affiliatedld Do you want to continue scripts on this page I will get at times multiple of this same error pop up on my screen with various URL s Any help would be greatly appreciated DDS txt info will immediately follow DDS Ver - - - NTFSx Run by John Borling at on Tue Internet Explorer Microsoft Windows XP Home Edition GMT - AV AVG Anti-Virus Free Edition Enabled Updated DDD - FF- F- E B- D D BF Running Processes svchost exe C WINDOWS System svchost exe -k netsvcs C WINDOWS system Ati evxx exe C WINDOWS system svchost -k DcomLaunch svchost exe svchost exe C WINDOWS system spoolsv exe svchost exe C Program Files Common Files Apple Mobile Device Support AppleMobileDeviceService exe C Program Files Symantec LiveUpdate ALUSchedulerSvc exe C Program Files Bonjour mDNSResponder exe C WINDOWS System CTsvcCDA exe C Program Files Intel Intel Application Accelerator iaantmon exe C Program Files Java jre bin jqs exe C Program Files Kodak AiO Center ekdiscovery exe C WINDOWS system HPZipm exe C WINDOWS system PnkBstrA exe C WINDOWS System svchost exe -k imgsvc C WINDOWS System MsPMSPSv exe C WINDOWS system SearchIndexer exe C WINDOWS system Ati evxx exe C WINDOWS system wscntfy exe C WINDOWS Explorer EXE C Program Files iTunes iTunesHelper exe C Program Files Intel Intel Application Accelerator iaanotif exe C Program Files HP HP Software Update HPWuSchd exe C Program Files CyberLink PowerDVD DVDLauncher exe C WINDOWS system dla tfswctrl exe C Program Files Dell Photo AIO Printer dlbtbmgr exe C Program Files Creative SBAudigy Surround Mixer CTSysVol exe C Program Files Dell Photo AIO Printer dlbtbmon exe C WINDOWS system CTHELPER EXE C Program Files Creative SBAudigy DVDAudio CTDVDDet EXE C WINDOWS system ctfmon exe C Program Files Microsoft Money System mnyexpr exe C Program Files -Click Answers answers exe C Program Files iPod bin iPodService exe C Program Files Adobe Acrobat Distillr acrotray exe C WINDOWS System svchost exe -k HTTPFilter C PROGRA -CLIC agtserv exe C Program Files HP Digital Imaging bin hpqtra exe C Program Files HP Digital Imaging bin hpqimzone exe C Program Files ATI Technologies ATI ACE cli exe C Program Files ATI Technologies ATI ACE cli exe C WINDOWS system taskmgr exe C Program Files AVG AVG avgchsvx exe C Program Files AVG AVG avgrsx exe C Program Files AVG AVG avgcsrvx exe C Program Files AVG AV... Read more

A:XP Anti-Virus 2011 Fake Anti-VIrus and webpages being Redirected Virus

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
Because of this, you must reply within three days failure to reply will result in the topic being closed!
Please do not PM me directly for help. If you have any questions, post them in this topic.
Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.____________________________________________________ One or more of the identified infections is a backdoor trojan and password stealer.This type of infection allows hackers to access and remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.If you do any banking or other financial transactions on the PC or if it contains any other sensitive information, then from a clean computer, change all passwords where applicable.It would also be wise to contact those same financial institutions to appraise them of your situation.I highly suggest you take a look at the two links provided below:1. How Do I Handle Possible Identify Theft, Internet Fraud, and CC Fraud?2. When should I re-format? How should I reinstall?We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.NEXT:Running TDSSKillerPlease read carefully and follow these steps. Download TDSSKiller and save it to your Desktop.Extract its contents to your desktop.Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.


If an infected file is detected, the default action will be Cure, click ... Read more

http://www.bleepingcomputer.com/forums/t/390970/xp-anti-virus-2011-fake-anti-virus-and-webpages-being-redirected-virus/
Relevancy 53.32%

Camera Wizard not poping up after removing Total Security Antivirus Pro I have a PC with Windows XP SP with Avast SuperAnti-Spyware and MBAM while browsing I got a yellow virus warning something win I believe from Avast pop rogue Pro_2010 and to Help Total Anti-Virus Security remove anti-virus programs up near the bottom tray and within seconds the Total Security pop-ups started My PC slowed to a stop so I rebooted and saw that Antivirus Pro had installed itself on my PC All my Anti Help to remove Total Security and Anti-Virus Pro_2010 rogue anti-virus programs Virus programs would not start ie MBAM so I ended up following forums to end some processes delete some dll files that were known to be malicious and rename the exe s to get Anti Virus programs to run I installed and used AVG which found a couple things Then I used ComboFix and finally I got MBAM to run which found a good trojans etc I believe I got the virus off but I tried to restore to before I got the virus but was unable to I have since run scans with MBAM and SuperAnti-Spyware which have found nothing Avast also finds nothing but it has a list of files mostly in WINDOWS folder with the last path part of file doubled that it is unable to scan because quot The system cannot find the specified path quot When I look on my C drive and follow the file path the second to last part is always missing ie WINDOWS addins addins addins is not there When I plug in my camera the camera wizard does not pop up anymore as it use to before I had and removed the virus I also saw on the unscanable list that there was a WINDOWS Connection Wizard Connection Wizard file that I m assuming may be related In the control panel there is nothing in the camera and scanners folder either Please advise me on what actions I should take to fix these windows files and to make sure this rogue anti-virus is gone Any help would be appreciated Here is the full list of unscannable files below C WINDOWS hf mig KB KB C WINDOWS addins addins C WINDOWS assembly NativeImages v Temp ZAP B tmp ZAP B tmp C WINDOWS assembly NativeImages v Temp ZAP tmp ZAP tmp C WINDOWS assembly NativeImages v Temp ZAP tmp ZAP tmp C WINDOWS assembly temp temp C WINDOWS assembly tmp tmp C WINDOWS Config Config C WINDOWS Connection Wizard Connection Wizard C WINDOWS CSC d d C WINDOWS CSC d d C WINDOWS CSC d d C WINDOWS CSC d d C WINDOWS CSC d d C WINDOWS CSC d d C WINDOWS CSC d d C WINDOWS CSC d d C WINDOWS ime imeip applets applets C WINDOWS ime imeip imeip C WINDOWS ime imkr dicts dicts C WINDOWS Installer PatchCache Managed DC A F AD BCDDC E F C C WINDOWS Installer PatchCache Managed DC BF CC D D F A A D F C WINDOWS java classes classes C WINDOWS java trustlib trustlib C WINDOWS Microsoft NET Framework v TemporaryASP NET Files Bind Logs Bind Logs C WINDOWS Microsoft NET Framework v TemporaryASP NET Files Temporary ASP NET Files C WINDOWS msapps msinfo msinfo C WINDOWS pchealth ERRORREP QHEADLES QHEADLES C WINDOWS pchealth helpctr BATCH BATCH C WINDOWS pchealth helpctr Config CheckPoint CheckPoint C WINDOWS pchealth helpctr HelpFiles HelpFiles C WINDOWS pchealth helpctr InstalledSKUs InstalledSKUs C WINDOWS pchealth helpctr System DFS DFS C WINDOWS pchealth helpctr System OEM System OEM C WINDOWS pchealth helpctr Temp Temp C WINDOWS Registration CRMLog CRMLog C WINDOWS SoftwareDistribution AuthCabs AuthCabs C WINDOWS SoftwareDistribution Download f b de a ec e aa e f backup backup C WINDOWS SoftwareDistribution SelfUpdate Registered Registered C WINDOWS Sun Java Deployment Deployment C WINDOWS Temp avast avast C WINDOWS WinSxS InstallTemp InstallTemp nbsp

A:Help to remove Total Security and Anti-Virus Pro_2010 rogue anti-virus programs

Can someone please help me?
 

https://forums.techguy.org/threads/help-to-remove-total-security-and-anti-virus-pro_2010-rogue-anti-virus-programs.868112/
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 I bought the Laptop Dell about 4 months ago, model : Inspiron 7348.today, i see a problem with my laptop : the powder coating at the left-lower conner was foamed and the color was darker (original color is silver).I think it is dirty.So i clean it and the paint cover was scratched.my laptop was urgIy. have contacted to Dell Support center in Vietnam.But i can not image that They said Dell can not make warranty.I ask him Why ??? He explained to me the issue is made by customer. how they can said that! It is so funny.i wonder whether the issue happen with other Laptop Dell ? and How did Dell support his customer ??? 
Now, I feel angry with Dell.and I also understand Why so many people choose Apple's laptop....

http://en.community.dell.com/support-forums/laptop/f/3518/t/19982720
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The saga continues. My three  to four month old Pavillion died and I went through hours talking or trying to talk to Tech services. Really had a hard time understaning them. Continuously asked for in home service like I thought I would be getting when I purchased the 3 day in home  Care Package. Each Tech said that they could not give me in home service ? Promised a call back, never came. Promised an email with contact info and that never came. Did get a private email to my community post from Jeff Christopher, HP Exec. Customer Service asking that I respond and answer his questions however I was instructed to respond by logging into the community, I did but where is Jeff, can't find him. Super Customer Service isn't it. I really, really, really regret buying an HP.

A:Customer Complaints On Site Customer Care Rip Off

Hey, You already have other post:      http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Customer-complaints-Onsite-Custo... Regards.

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Customer-Complaints-On-Site-Customer-Care-Rip-Off/td-p/5748382
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Have bad infection...need best free Anti-virus, Anti-spyware, and Anti-malware software please....

THANX

Running Windows XP
 

https://forums.techguy.org/threads/best-free-anti-virus-anti-malware-anti-spyware.975756/
Relevancy 52.89%

Hi Im new here this is my first post also my first problem Well everything was going great no virus getting detected I use ESET nod malwarebytes and SpyBot Now my problem is that all of my protection applications wont updating Anti-spyware not Anti-Malware and Anti-Virus Update Anti-Virus Anti-Malware and Anti-spyware not updating Also I can't access any protection site like Microsoft com Eset com the website of malwarebytes and Spybot and last is that sometime happens sometimes computer auto shutsdown with a timer of Anti-Virus Anti-Malware and Anti-spyware not updating seconds before shutdown please save all works Anti-Virus Anti-Malware and Anti-spyware not updating all other applications and websites works great except for those I mentioned HOPE u could help me if possible ASAP because I'm using my CPU for business purposes and advance thanks sorry forgot my HJT Log Logfile of Trend Micro HijackThis v Scan saved at PM on Platform Windows XP SP WinNT MSIE Internet Explorer v SP Boot mode Normal Running processes C windows System smss exe C windows system winlogon exe C windows system services exe C windows system lsass exe C windows system svchost exe C windows System svchost exe C windows system spoolsv exe C Program Files ESET ESET NOD Antivirus ekrn exe C Program Files Java jre bin jqs exe C windows system nvsvc exe C windows system svchost exe C windows Explorer EXE C Program Files ESET ESET NOD Antivirus egui exe C windows system RUNDLL EXE C Program Files Java jre bin jusched exe C Program Files Common Files InstallShield UpdateService issch exe C Program Files Internet Download Manager IDMan exe D anatimersrc anatimer server anaserv exe C Program Files Internet Download Manager IEMonitor exe C Program Files Mozilla Firefox firefox exe C Program Files Yahoo Messenger ymsgr tray exe D Downloads HiJackThis exe R - HKCU Software Microsoft Windows CurrentVersion Internet Settings ProxyOverride local R - URLSearchHook Yahoo Toolbar - EF BD -C FB- D - F- D F - C PROGRA Yahoo Companion Installs cpn yt dll O - BHO IDM Helper - C - - B-A BF- B C A A - C Program Files Internet Download Manager IDMIECC dll O - BHO amp Yahoo Toolbar Helper - D -C F - efb- B - ECA - C PROGRA Yahoo Companion Installs cpn yt dll O - BHO AcroIEHelperStub - df c-e ad- -a -fa c ebdc - C Program Files Common Files Adobe Acrobat ActiveX AcroIEHelperShim dll O - BHO Spybot-S amp D IE Protection - - F - D - - D F - C PROGRA SPYBOT SDHelper dll O - BHO NBHO Class - F E - C B- E - AF -D C E FC - C Program Files Danware Data NetOp School NBHO dll O - BHO Java tm Plug-In SSV Helper - bb-d f - c-b eb-d daf d d - C Program Files Java jre bin ssv dll O - BHO Java tm Plug-In SSV Helper - dbc -a - b-bc - c c c a - C Program Files Java jre bin jp ssv dll O - BHO JQSIEStartDetectorImpl - e e f - ce- c -bc -eabfe f c - C Program Files Java jre lib deploy jqs ie jqs plugin dll O - BHO SingleInstance Class - FDAD DA - A - FD - C - F AC - C PROGRA Yahoo Companion Installs cpn YTSingleInstance dll O - Toolbar Yahoo Toolbar - EF BD -C FB- D - F- D F - C PROGRA Yahoo Companion Installs cpn yt dll O - HKLM Run egui quot C Program Files ESET ESET NOD Antivirus egui exe quot hide waitservice O - HKLM Run NvMediaCenter RUNDLL EXE C WINDOWS system NvMcTray dll NvTaskbarInit O - HKLM Run NeroFilterCheck C WINDOWS system NeroCheck exe O - HKLM Run NvCplDaemon RUNDLL EXE C WINDOWS system NvCpl dll NvStartup O - HKLM Run SunJavaUpdateSched quot C Program Files Java jre bin jusched exe quot O - HKLM Run Adobe Reader Speed Launcher quot C Program Files Adobe Reader Reader Reader sl exe quot O - HKLM Run ISUSPM Startup quot C Program Files Common Files InstallShield UpdateService isuspm exe quot -startup O - HKLM Run ISUSScheduler quot C Program Files Common Files InstallShield UpdateService issch exe quot -start O - HKLM RunOnce Malwarebytes' Anti-Malware C Program Files Malwarebytes' Anti-Malware mbamgui exe install silent O - HKCU Run Messenger Yahoo quot C Program Files Yahoo Messe... Read more

A:Anti-Virus Anti-Malware and Anti-spyware not updating

Hi, welcome to TSF!

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

http://www.techsupportforum.com/forums/f284/anti-virus-anti-malware-and-anti-spyware-not-updating-342981.html
Relevancy 52.89%

Hi Im new here this is my first post also my first problem Well everything was going great no virus getting detected I use ESET nod malwarebytes and SpyBot Now my problem is that all of my protection applications wont Update Also I can t access any protection site like Microsoft com Eset com the website of malwarebytes Anti-Malware and Anti-spyware updating Anti-Virus not and Spybot and last is that sometime happens sometimes computer auto shutsdown with a timer of seconds before shutdown please save all works all other applications and websites works great except for those I mentioned HOPE u could help me if possible ASAP because I m using my CPU for business purposes and advance thanks Logfile of Trend Micro HijackThis v Scan saved at PM on Platform Windows XP SP WinNT MSIE Internet Explorer v SP Boot mode Normal Running processes C windows System smss exe C windows system winlogon exe C windows system services Anti-Virus Anti-Malware and Anti-spyware not updating exe C windows system lsass exe C windows system svchost exe C windows System svchost exe C windows system spoolsv exe C Program Files ESET ESET NOD Antivirus ekrn exe C Program Files Java jre bin jqs exe C windows system Anti-Virus Anti-Malware and Anti-spyware not updating nvsvc exe C windows system svchost exe C windows Explorer EXE C Program Files ESET ESET NOD Antivirus egui exe C windows system RUNDLL EXE C Program Files Java jre bin jusched exe C Program Files Common Files InstallShield UpdateService issch exe C Program Files Internet Download Manager IDMan exe D anatimersrc anatimer server anaserv exe C Program Files Internet Download Manager IEMonitor exe C Program Files Mozilla Firefox firefox exe C Program Files Yahoo Messenger ymsgr tray exe D Downloads HiJackThis exe R - HKCU Software Microsoft Windows CurrentVersion Internet Settings ProxyOverride local R - URLSearchHook Yahoo Toolbar - EF BD -C FB- D - F- D F - C PROGRA Yahoo Companion Installs cpn yt dll O - BHO IDM Helper - C - - B-A BF- B C A A - C Program Files Internet Download Manager IDMIECC dll O - BHO amp Yahoo Toolbar Helper - D -C F - efb- B - ECA - C PROGRA Yahoo Companion Installs cpn yt dll O - BHO AcroIEHelperStub - df c-e ad- -a -fa c ebdc - C Program Files Common Files Adobe Acrobat ActiveX AcroIEHelperShim dll O - BHO Spybot-S amp D IE Protection - - F - D - - D F - C PROGRA SPYBOT SDHelper dll O - BHO NBHO Class - F E - C B- E - AF -D C E FC - C Program Files Danware Data NetOp School NBHO dll O - BHO Java tm Plug-In SSV Helper - bb-d f - c-b eb-d daf d d - C Program Files Java jre bin ssv dll O - BHO Java tm Plug-In SSV Helper - dbc -a - b-bc - c c c a - C Program Files Java jre bin jp ssv dll O - BHO JQSIEStartDetectorImpl - e e f - ce- c -bc -eabfe f c - C Program Files Java jre lib deploy jqs ie jqs plugin dll O - BHO SingleInstance Class - FDAD DA - A - FD - C - F AC - C PROGRA Yahoo Companion Installs cpn YTSingleInstance dll O - Toolbar Yahoo Toolbar - EF BD -C FB- D - F- D F - C PROGRA Yahoo Companion Installs cpn yt dll O - HKLM Run egui quot C Program Files ESET ESET NOD Antivirus egui exe quot hide waitservice O - HKLM Run NvMediaCenter RUNDLL EXE C WINDOWS system NvMcTray dll NvTaskbarInit O - HKLM Run NeroFilterCheck C WINDOWS system NeroCheck exe O - HKLM Run NvCplDaemon RUNDLL EXE C WINDOWS system NvCpl dll NvStartup O - HKLM Run SunJavaUpdateSched quot C Program Files Java jre bin jusched exe quot O - HKLM Run Adobe Reader Speed Launcher quot C Program Files Adobe Reader Reader Reader sl exe quot O - HKLM Run ISUSPM Startup quot C Program Files Common Files InstallShield UpdateService isuspm exe quot -startup O - HKLM Run ISUSScheduler quot C Program Files Common Files InstallShield UpdateService issch exe quot -start O - HKLM RunOnce Malwarebytes Anti-Malware C Program Files Malwarebytes Anti-Malware mbamgui exe install silent O - HKCU Run Messenger Yahoo quot C Program Files Yahoo Messenger YahooMessenger exe quot -quiet O - HKCU Run IDMan C Program Files Internet ... Read more

https://forums.techguy.org/threads/anti-virus-anti-malware-and-anti-spyware-not-updating.797646/
Relevancy 52.03%

I did a bonehead move of installing PC tools anti-virus before uninstalling vipre on my wife who's out of town. The kids infected it playing flash games. long story short, Her Gateway (win7 home premium) is on a a start-up loop. All I can get to work with a recovery disk is get into the DOS prompt by the shift+F10 at the recovery screen. Is there any way I can fix this with regedit or in a DOS prompt?

If it helps, here's the startup Repair Log:

Problem signature:
Praoblem Event Name: StartupRepairOffline
Problem signature01: 6.1.7600.16385
Problem signature02: 6.1.7600.16385
Problem signature03: unkown
Problem signature04: 21200785
Problem signature05: AutoFailover
Problem signature06: 5
Problem signature07: 0x19
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

A:BSOD 00x50 vipre anti-virus conflicting with new anti-virus

So to summarize, You messed up the wife's PC and your trying to fix it before she gets back, but if you don't the kids are getting it?

Just messing

Can you boot into safe mode? press f8 while the PC is booting up, select safe mode and see if you can uninstall that software.

http://www.sevenforums.com/bsod-help-support/247561-bsod-00x50-vipre-anti-virus-conflicting-new-anti-virus.html
Relevancy 52.03%

I only noticed this when I tried to update my Windows Live Messenger and the Microsoft website wouldn t open on Safari or IE I tried downloading new anti-virus software like Norton but none of their sites would open either I Googled a bit sites scan, anti-virus won't Anti-virus software well-known won't open. and lo and behold I m not the only one to have this kind of problem I saw a post on this website although the thread had closed that was strikingly similar so I thought I d ask for help too So pleeeeeease please help me X I understand I need to post a HijackThis log so here it is Logfile of Trend Micro HijackThis v Anti-virus software won't scan, well-known anti-virus sites won't open. Scan saved at on Platform Windows XP SP WinNT MSIE Internet Explorer v Boot mode Normal Running processes C WINDOWS System smss exe C WINDOWS system csrss exe C WINDOWS system winlogon exe C WINDOWS system services exe C WINDOWS system lsass exe C WINDOWS system Ati evxx exe C WINDOWS system svchost exe C WINDOWS system svchost exe C WINDOWS System svchost exe C WINDOWS system IFXTCS exe C WINDOWS system DllHost exe C WINDOWS system svchost exe C WINDOWS system svchost exe C WINDOWS system spoolsv exe C WINDOWS System SCardSvr exe C WINDOWS system msdtc exe C Program Files Common Files Apple Mobile Device Support bin AppleMobileDeviceService exe C WINDOWS System svchost exe C Program Files Bonjour mDNSResponder exe C Program Files WIDCOMM Bluetooth Software bin btwdins exe C WINDOWS system IFXSPMGT exe C Program Files Java jre bin jqs exe C Program Files Common Files LightScribe LSSrvc exe C Program Files ProtectTools Embedded Security Software PSDsrvc EXE C WINDOWS system locator exe C WINDOWS system wdfmgr exe C Program Files Yahoo SoftwareUpdate YahooAUService exe C WINDOWS system mqsvc exe C Program Files Hewlett-Packard Shared hpqwmiex exe C WINDOWS system mqtgsvc exe C WINDOWS System alg exe C WINDOWS system Ati evxx exe C WINDOWS Explorer EXE C Program Files ProtectTools Embedded Security Software PSDrt exe C WINDOWS system wbem wmiprvse exe C Program Files ProtectTools Embedded Security Software SpTna exe C Program Files HPQ IAM bin asghost exe C WINDOWS system AccelerometerSt exe C Program Files Synaptics SynTP SynTPEnh exe C Program Files Hewlett-Packard HP Quick Launch Buttons QlbCtrl exe C WINDOWS Sminst Recguard exe C WINDOWS SMINST Scheduler exe C Program Files ATI Technologies ATI ACE cli exe C Program Files Java jre bin jusched exe C Program Files Common Files Real Update OB realsched exe C Program Files Analog Devices Core smax pnp exe C Program Files HPQ HP ProtectTools Security Manager PTHOSTTR EXE C Program Files Hp HP Software Update HPWuSchd exe C WINDOWS System DLA DLACTRLW EXE C Program Files hpq HP Wireless Assistant HP Wireless Assistant exe C Program Files HPQ HP ProtectTools Security Manager PTServs exe C Program Files iTunes iTunesHelper exe C Program Files Google GoogleToolbarNotifier GoogleToolbarNotifier exe C Program Files uTorrent uTorrent exe C WINDOWS system ctfmon exe C Program Files Windows Live Messenger MsnMsgr Exe C PROGRA hpq Shared HPQTOA EXE C Program Files WIDCOMM Bluetooth Software BTTray exe C PROGRA WIDCOMM BLUETO BTSTAC EXE C Program Files Yahoo Messenger ymsgr tray exe C Program Files iPod bin iPodService exe C Program Files ATI Technologies ATI ACE cli exe C Program Files Google Quick Search Box GoogleQuickSearchBox exe C Program Files iTunes iTunes exe C Program Files Safari Safari exe E pcpro exe C Program Files Spyware Doctor sdhelp exe C Program Files Trend Micro HJT HijackThis exe C Program Files Internet Explorer iexplore exe C Program Files Internet Explorer iexplore exe C WINDOWS system wbem wmiprvse exe R - HKCU Software Microsoft Internet Explorer Main Start Page http uk yahoo com R - HKLM Software Microsoft Internet Explorer Main Start Page about blank R - HKCU Software Microsoft Internet Explorer Main Local Page R - HKLM Software Microsoft Internet Explorer Main Local Page R - H... Read more

A:Anti-virus software won't scan, well-known anti-virus sites won't open.

It looks like the virus has got wise to THIS website too, because it no longer opens unless I use a proxy server. PLEASE help me, someone... I need to be able to use my internet banking without worrying that this stupid virus has got me keylogged or something! Please, please PLEASE help me.

~ Seras
 

https://forums.techguy.org/threads/anti-virus-software-wont-scan-well-known-anti-virus-sites-wont-open.875133/
Relevancy 52.03%

i just bought new pc and installed XP SP when i try to install avast anti-virus its window closes automatically Then i try to install kaspersky anti-virus but again the same problem Then i figured out that i cant even acces my registry task manager and hidden files So i installed remove restrictions install any automatically window cant anti-virus....anti-virus closes tool It solved the registry task manager and hidden files problem But i still cant install any anti-virus....anti-virus window closes automatically cant install any anti-virus i cant install any anti-virus....anti-virus window closes automatically performed the registry check by using Uniblue registry booster It shows many errors I removed them all But still cant install anti-virus I cant even boot into the safe mode it restarts whenever i try to boot it into safe mode I cant install the windows again bcoz i dont have any CD DVD ROM drive or floppy drive Please help me with this heres my HIJACKTHIS log Logfile of Trend Micro HijackThis v Scan saved at PM on Platform Windows XP SP WinNT MSIE Internet Explorer v SP Boot mode Normal Running processes C WINDOWS System smss exe C WINDOWS system winlogon exe C WINDOWS system services exe C WINDOWS system lsass exe C WINDOWS system svchost exe C WINDOWS System svchost exe C WINDOWS system spoolsv exe C Program Files Nero Nero InCD InCDsrv exe C Program Files CyberLink Shared Files RichVideo exe C WINDOWS Explorer EXE C WINDOWS SOUNDMAN EXE C WINDOWS system igfxtray exe C WINDOWS system hkcmd exe C WINDOWS system igfxpers exe C Program Files VIA VIAudioi HDADeck HDeck exe C Program Files CyberLink PowerDVD PDVDServ exe C Program Files Winamp winampa exe C Program Files Nero Nero InCD NBHGui exe C Program Files Nero Nero InCD InCD exe C WINDOWS system XP- E AB EXE C WINDOWS system igfxsrvc exe G Remove Restrictions Tool exe C Program Files Uniblue RegistryBooster RegistryBooster exe C Program Files SUPERAntiSpyware SUPERAntiSpyware exe C Program Files Yahoo Messenger ymsgr tray exe C Program Files Mozilla Firefox firefox exe C WINDOWS system msiexec exe C Program Files Trend Micro HijackThis HijackThis exe R - HKCU Software Microsoft Internet Explorer Main Start Page about blank O - BHO Adobe PDF Reader Link Helper - E F-C D - D -B D- B D BE B - C Program Files Common Files Adobe Acrobat ActiveX AcroIEHelper dll O - HKLM Run RTHDCPL RTHDCPL EXE O - HKLM Run SkyTel SkyTel EXE O - HKLM Run SoundMan SOUNDMAN EXE O - HKLM Run AlcWzrd ALCWZRD EXE O - HKLM Run Alcmtr ALCMTR EXE O - HKLM Run IgfxTray C WINDOWS system igfxtray exe O - HKLM Run HotKeysCmds C WINDOWS system hkcmd exe O - HKLM Run Persistence C WINDOWS system igfxpers exe O - HKLM Run HDAudDeck C Program Files VIA VIAudioi HDADeck HDeck exe O - HKLM Run RemoteControl quot C Program Files CyberLink PowerDVD PDVDServ exe quot O - HKLM Run LanguageShortcut quot C Program Files CyberLink PowerDVD Language Language exe quot O - HKLM Run WinampAgent C Program Files Winamp winampa exe O - HKLM Run NeroFilterCheck C Program Files Common Files Ahead Lib NeroCheck exe O - HKLM Run SecurDisc C Program Files Nero Nero InCD NBHGui exe O - HKLM Run InCD C Program Files Nero Nero InCD InCD exe O - HKLM Run XP- E AB C WINDOWS system XP- E AB EXE O - HKLM Run RRT-Auto G Remove Restrictions Tool exe auto O - HKCU Run Yahoo Pager quot C Program Files Yahoo Messenger ypager exe quot -quiet O - HKCU Run Uniblue RegistryBooster C Program Files Uniblue RegistryBooster RegistryBooster exe S O - HKCU Run SUPERAntiSpyware C Program Files SUPERAntiSpyware SUPERAntiSpyware exe O - Startup lnk C WINDOWS system XP- E AB EXE O - Global Startup Adobe Reader Speed Launch lnk C Program Files Adobe Reader Reader reader sl exe O - Global Startup Adobe Reader Synchronizer lnk C Program Files Adobe Reader Reader AdobeCollabSync exe O - Extra button Yahoo Messenger - E D C E- B F- D -B C - C C - C PROGRA YAHOO MESSEN YPAGER EXE O - Extra 'Tools' menuitem Yahoo Messenger - E D C E- B F- D -B C - C C - C P... Read more

A:cant install any anti-virus....anti-virus window closes automatically

Hello and Welcome to TSF.

We no longer use HijackThis as our initial analysis tool.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

------------------------------------------------------

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new thread, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

------------------------------------------------------

http://www.techsupportforum.com/forums/f50/cant-install-any-anti-virus-anti-virus-window-closes-automatically-359188.html
Relevancy 52.03%

My anti-virus said it removed a trojan. When I restarted my computer my anti-virus was turned off and it won't turn back on. I ran MalwareBytes and I didn't find anything, so I need some help.

A:Anti-virus removed virus now anti-virus won't turn back on.

DownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) Do not change the default options on scan resultsDownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results hereDownloadESET online scannerInstall itClick on START,it should download the virus definitionsWhen scan gets completed,click on LIST of found threatsExport the list to desktop,copy the contents of the text file in your reply

http://www.bleepingcomputer.com/forums/t/464977/anti-virus-removed-virus-now-anti-virus-wont-turn-back-on/
Relevancy 52.03%




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https://social.technet.microsoft.com/Forums/en-US/f10d8a94-9c48-4226-aee0-2caf5ca3be99/kindle-technical-support-customer-care-number-18888114532-kindle-technical-support-phone-number?forum=itproxpsp
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http://www.bleepingcomputer.com/forums/t/626173/mcafee-customer-support-number-0%e2%89%88800%e2%89%88098%e2%89%888545/
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I ve got a pretty nasty redirect virus here on my windows amd gaming rig I m something of a technical guy and it s got me really scratching my head here I ve ran every reputable virus malware and spyware removal tool out there and nothing recognizes this thing Not even in safe mode My host file also is normal Symptoms While in Mozilla or IE I am often able to search and pull up results but when I click on a result I m redirected to a bogus ad page For a split second the address Redirect customer tough is Virus one bar reads quot Click to get Answers quot before connection to a bogus ad When trying to download anything both IE and Firefox crash Kaspersky has been the only thing to pick up Redirect Virus is one tough customer on a trace as it finds or dropped tmp files that look like quot pvqqbaa tmp quot They respawn with a similar name after reboot no matter if deleted or quarantined So there s a dropper somewhere I ve done much research as this is something similar to the google redirect virus Redirect Virus is one tough customer but no one has had had much success laying out a workable plan to defeat that It also changes my desktop taskbar and overall look to appear Redirect Virus is one tough customer nearly like safe mode yet alittle mangled You can tell off the bat something s not right Any help would be sincerely appreciated Mike

A:Redirect Virus is one tough customer

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform quick scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. * Post the log back here.Be sure to restart the computer.The log can also be found here:C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txtOr at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt=============================================================================Download aswMBR to your desktop.Double click the aswMBR.exe to run it.If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".Click the "Scan" button to start scan.On completion of the scan click "Save log", save it to your desktop and post in your next reply.NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

http://www.bleepingcomputer.com/forums/t/454960/redirect-virus-is-one-tough-customer/
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First of all i would like to apologize if this topic is in wrong category, or it should not even be asked on this site. And second of all, please be patience i'm a noob looking for answers So whats all about? Well i'm meeting new terms here and i have no idea what they mean and what they do. And as anyone else i wanna be safe in this era of cyber-crime. So basically i know whats a anti-virus and a anti-spyware and that they can run together. Also i heard that 2 anti-virus don't do good but 2 anti-spyware do. So what i'm asking is, what is a anti-malware? Can a anti-malware, anti-virus, and anti-spyware run together? Could you suggest some good+free of those 3? Sorry for my bad English and being such a noob

A:Anti-malware, Anti-virus, Anti-spyware

Florin, you might take interest in this thread, though it may be quite a bit of reading: What's the Best Anti-virus?

It is there that they discuss all kinds of different antiviruses and coupled security software. I personally only use Microsoft Security Essentials, but I have used it along with Malwarebytes for added security in the past.

Basically, you could have your system completely locked down with lots of extra security, but in some cases it becomes a hassle because of how much your computer becomes protected and overly secured. If you prefer a speedy computer over security, generally you use less security software, but if it is the other way around, you will want beefier security software which may slow things down slightly. That link I've provided will have most everything you will need.

http://www.sevenforums.com/system-security/225638-anti-malware-anti-virus-anti-spyware.html
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guys help me pls last night my uncle reformat my PC then he insert his USB but the USB have a SALITY VIRUS we dnt know the virus in the st place he told me that he cant reformat again because the VIRUS can go back after reformat we cant use any anti virus like something blocking them he have a PC on his own and same as problem as me virus website acces update can't anti virus anti and because of his USB then he SCAN his HARD DISK in other computer can't update anti virus and acces anti virus website so can detect the VIRUS then he found SALITY VIRUS he told me to scan my HARD DISK in other computer too but i dnt have any other PC so he told me that i can remove the SALITY VIRUS by searching in the inter SALITY REMOVAL TOOL ive scan many SALITY REMOVAL they detect it st i cant RUN my anti VIRUS NOD and SPYBOT after i scan the sality removal tool i found sality virus and detele it after that i can install the SPYBOT and i can open the NOD but i cant update NOD so that i cant scan ANTI VIRUS because its not updated although the spybot is normal now so i tried to uninstall the NOD and install other ANTI VIRUS but seems it cant open either when i tried to install the other ANTI VIRUS nothings happened like something block it and i tried to visit the other website of any ANTI VIRUS but they always said that problem loading page server not found somethin like they dnt want me to acces any anti virus i cant USE SAFE MODE when im using safe mode it goes BLUE SCREEN then said that problem has been occured some VIRUS etc i can open NOD but cant update i cant instal AVAST and PANDA cant safe mode cant acces to any anti virus website help me pls guys i dnt know what to do

A:can't update anti virus and acces anti virus website

can someone help me pls

http://www.techsupportforum.com/forums/f50/cant-update-anti-virus-and-acces-anti-virus-website-434203.html
Relevancy 50.74%

Hi I just downloaded a quot keygen quot from bittorrent and when I opened the exe file nothing happened then the exe file disappeared deleted itself I am pretty convinced that this was a virus because my computer has slowed down significantly Now this part is unbelievable - I went online to download an antivirus program or the online anti webpages, me access not is allowing more... and Anti-Virus virus A to Trend Micro scan AND MY BROWSER Firefox and IE WON'T LET ME A virus is not allowing me to access anti Anti-Virus webpages, and more... ACCESS ANY ANTI-VIRUS WEBPAGES I managed to download Hijackthis and Spybot by downloading them through download com but it wouldn't let me go directly to the official sites How strange is that Attached are links to the original file that I downloaded if someone can scan it for me and deduce how to fix the problem and also my Hijackthis log I hosted them on senduit com for one week so you can access them Thanks so so much Hijackthis log is at - http senduit com b Original d l file is at - http senduit com cc

A:A virus is not allowing me to access anti Anti-Virus webpages, and more...

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 3:43:31 PM, on 5/9/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\Alt+Q Hotkey.exe
C:\Program Files\UberIcon\UberIcon Manager.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\RK Launcher\RKLauncher.exe
C:\Program Files\Mac Volume Bar\3r-1c.exe
C:\Program Files\Windows-Related\stickies\stickies.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\JGsoft\EditPadPro6\EditPadPro.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\ClamWin\bin\ClamTray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Dan Ackerman\Desktop\HiJackThis_v2.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O1 - Hosts: 184.196.64.44 f-secure.com
O1 - Hosts: 102.35.134.158 fastclick.net
O1 - Hosts: 175.33.199.87 grisoft.com
O1 - Hosts: 105.9.199.125 kaspersky-labs.com
O1 - Hosts: 175.26.38.236 kaspersky.com
O1 - Hosts: 113.214.19.103 kaspersky.ru
O1 - Hosts: 181.92.116.12 mcafee.com
O1 - Hosts: 110.211.91.110 my-etrust.com
O1 - Hosts: 185.156.136.247 nai.com
O1 - Hosts: 113.44.133.254 networkassociates.com
O1 - Hosts: 178.106.76.170 sophos.com
O1 - Hosts: 108.49.35.169 symantec.com
O1 - Hosts: 178.73.132.50 trendmicro.com
O1 - Hosts: 104.152.134.206 viruslist.com
O1 - Hosts: 174.25.193.182 viruslist.ru
O1 - Hosts: 100.58.33.218 www3.ca.com
O1 - Hosts: 102.158.3.18 akamai.net
O1 - Hosts: 186.30.217.102 update.symantec.com
O1 - Hosts: 105.26.14.176 service1.symantec.com
O1 - Hosts: 179.147.199.183 www.antivir.de
O1 - Hosts: 105.108.119.104 antivir.de
O1 - Hosts: 181.87.27.164 drweb.com
O1 - Hosts: 110.60.112.152 www.drweb.com
O1 - Hosts: 173.72.89.247 drweb.ru
O1 - Hosts: 111.44.59.160 www.ravantivirus.com
O1 - Hosts: 177.51.6.174 ravantivirus.com
O1 - Hosts: 105.20.84.201 bitdefender.com
O1 - Hosts: 184.57.115.18 www.bitdefender.com
O1 - Hosts: 111.9.106.84 www.clamav.net
O1 - Hosts: 179.134.219.18 clamav.net
O1 - Hosts: 113.105.150.225 pandasoftware.com
O1 - Hosts: 184.14.192.135 www.pandasoftware.com
O1 - Hosts: 104.26.34.150 ftpav.ca.com
O1 - Hosts: 178.40.61.175 upgrade.bitdefender.com
O1 - Hosts: 104.145.107.4 www.bitdefender.ru
O1 - Hosts: 186.223.18.161 bitdefender.ru
O1 - Hosts: 100.125.216.116 open.by
O1 - Hosts: 175.210.118.4 vba32.de
O1 - Hosts: 106.43.202.48 www.open.by
O1 - Hosts: 114.221.90.151 lavasoft.de
O1 - Hosts: 187.158.9.42 lavasoft.com
O1 - Hosts: 176.168.161.132 rs01.avast.com
O1 - Hosts: 113.196.23.53 sm01.avast.com
O1 - Hosts: 173.85.201.82 rs02.avast.com
O1 - Hosts: 100.83.75.234 sm02.avast.com
O1 - Hosts: 178.94.124.98 rs03.avast.com
O1 - Hosts: 115.115.189.31 sm03.avast.com
O1 - Hosts: 179.82.30.213 rs04.avast.com
O1 - Hosts: 108.6.5.208 sm04.avast.com
O1 - Hosts: 184.166.75.163 rs05.avast.com
O1 - Hosts: 109.98.190.168 sm05.avast.com
O1... Read more

http://www.techsupportforum.com/forums/f284/a-virus-is-not-allowing-me-to-access-anti-anti-virus-webpages-and-more-155632.html
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I havent slept I am about to go I have to fix this computer by tomorrow morning The computer had numerous IE taskbars installed which were deleted upon deletion of unnecessary programs and toolbars I was greeted with an lsass exe error I am almost positive I have not deleted anything related to this process So I wonder if this is the blaster virus Not sure yet I was able to connect to the internet wirelessly however I cannot open IE at all there is a crash and it tells me i should report the error So at this point I go to my other computer and transfer the google chrome install exe over to the problematic Possible Need Fixing Customer Comp. Help Virus Infection, comp The chrome installs perfectly Possible Virus Infection, Need Help Fixing Customer Comp. but as soon as it launches the browser the entire system reboots for the previous three reboots the lsass exe error was gone and it booted with no hiccup however after the chrome crash the lsass exe error was back after which the RPC manager wanted to lock down and shutdown the computer I had previously set the registry to a start vallue of quot quot since i could not manually disable it Im assuming that this is why the RPC launched this time but was stuck on minute count down it never shut off I dont think i should let it just yet I am trying to run malwarebytes antimalware but i really wanted to update through the internet i get an error when trying to do that so i uninstalled I am not sure whether the actuall process of lsass is corrupt or if there is a virus Could someone point me in a direction maybe give me some useful feed back It would be greatly appreciated time is running and I don t even have an idea of the problem as yet Thanks in advnace Safani

A:Possible Virus Infection, Need Help Fixing Customer Comp.

Hello let's try this. First i will move this to the Am I Infected forum from XP while we scan it.RKill....Please download Rkill by Grinler and save it to your desktop.Link 2Link 3Link 4Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.Do not reboot the computer until scans are done or you will need to run the application again.***********************Next run ATF and SAS:Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".From your regular user account..Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..DO NOT run yet.Open SUPER from icon and install and Update itUnder Scanner Options make sure the following are checked (leave all others unchecked):Close browsers before scanning.Scan for tracking cookies.Terminate memory threats before quarantining.Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.Now reboot into Safe Mode: How to enter safe mode(XP)Using the F8 MethodRestart your computer. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu. Select the option for Safe Mode using the arrow keys. Then press enter on your keyboard to boot into Safe Mode. Double-click ATF-Cleaner.exe to run the program.Under Main "Select Files to Delete" choose: Select All.Click the Empty Selected button.If you use Firefox or Opera browser click that browser at the top and choose: Select AllClick the Empty Selected button.If you would like to keep your saved passwords, please click No at the prompt.Click Exit on the Main menu to close the program.NOW Scan with SUPEROpen from the desktop icon or the program Files listOn the left, make sure you check C:\Fixed Drive.Perform a Complete scan. After scan,Verify they are all checked.Click OK on the summary screen to quarantine all found items.If asked if you want to reboot, click "Yes" and reboot normally.To retrieve the removal information after reboot, launch SUPERAntispyware again.Click Preferences, then click the Statistics/Logs tab.Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.Please copy and paste the Scan Log results in your next reply.Click Close to exit the program.Next run MBAM (MalwareBytes):NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked ... Read more

http://www.bleepingcomputer.com/forums/t/268608/possible-virus-infection-need-help-fixing-customer-comp/
Relevancy 50.31%

Hello I'm not sure when this all started but recently I've been having troubles in a very generalized area which has led me to believe I have contracted some kind of virus rootkit When I ran a scan with anti-virus various terminated redirected can't site connection update Windows update, google, to anti-virus ESET Antivirus I tried to update the virus definitions and found I couldn't I then tried to access www eset com Firefox gives me a notification that the connection was terminated I tried getting malwarebytes anti-malware from the official website but that has the connection terminated as well windowsupdate microsoft com redirects to google com but otherwise I haven't noticed much abnormal behavior I've ran scans with ESET Malwarebytes A-squared Sophos and the Super antivirus site was terminated but I intended to try a scan with that one Here's my hijack this log Logfile of Trend Micro HijackThis v Scan saved at PM on Platform Windows XP SP WinNT MSIE Internet Explorer v SP Boot mode Normal Running processes C WINDOWS System smss exe C WINDOWS system winlogon exe C WINDOWS system services exe C WINDOWS system Windows update redirected to google, anti-virus can't update, various anti-virus site connection terminated lsass exe C WINDOWS system svchost exe C WINDOWS System svchost exe C WINDOWS system spoolsv exe C Program Files a-squared Free a service exe C Program Files Common Files Autodesk Shared Service AdskScSrv exe C Program Files Bonjour mDNSResponder exe C Program Files EchoVNC WinVNC exe C Program Files ESET ESET Smart Security ekrn exe C Program Files FileZilla Server FileZilla Server exe C PROGRA cebas ip-clamp ipclamp exe C Program Files Java jre bin jqs exe C Program Files Windows update redirected to google, anti-virus can't update, various anti-virus site connection terminated CDBurnerXP NMSAccessU exe C Program Files No-IP DUC exe C WINDOWS system nvsvc exe C WINDOWS system PnkBstrA exe C WINDOWS system PnkBstrB exe C Program Files Alcohol Soft Alcohol StarWind StarWindService exe C WINDOWS System svchost exe C WINDOWS system Tablet exe C Program Files Viewpoint Common ViewpointService exe C Program Files RealVNC VNC WinVNC exe C WINDOWS Explorer EXE C Program Files TortoiseSVN bin TSVNCache exe C Program Files ASUS AI Suite AiNap AiNap exe C Program Files ASUS AI Suite AiGear CpuPowerMonitor Windows update redirected to google, anti-virus can't update, various anti-virus site connection terminated exe C Program Files ASUS AI Suite EnergySaving PwSave exe C Program Files Analog Devices Core smax pnp exe C Program Files ASUS AASP aaCenter exe C Program Files Java jre bin jusched exe C WINDOWS system RUNDLL EXE C Program Files ESET ESET Smart Security egui exe C Program Files DAEMON Tools Lite daemon exe C WINDOWS system wuauclt exe C Program Files Windows Live Messenger msnmsgr exe C WINDOWS system WTablet TabUserW exe C Program Files OpenOffice org program soffice exe C Program Files OpenOffice org program soffice bin C Program Files Windows Live Messenger usnsvc exe C Program Files Mozilla Firefox firefox exe C Program Files Java jre bin jucheck exe C Program Files AIM aim exe C Program Files AIM aolsoftware exe C Dev-Cpp devcpp exe C Program Files Adobe Adobe Photoshop CS Photoshop exe C DOCUME Joe LOCALS Temp Adobelm Cleanup C Program Files Common Files Adobe Systems Shared Service Adobelmsvc exe C DOCUME Joe LOCALS Temp Adobelm Cleanup C SiliconLife relwithdebinfo SiliconLife exe C LSLEditor LSLEditor exe C Program Files Malwarebytes' Anti-Malware mbam exe C Program Files Trend Micro HijackThis HijackThis exe R - HKCU Software Microsoft Windows CurrentVersion Internet Settings ProxyOverride local O - BHO AcroIEHelperStub - DF C-E AD- -A -FA C EBDC - C Program Files Common Files Adobe Acrobat ActiveX AcroIEHelperShim dll O - BHO BitComet ClickCapture - F E - A- B A-BCAF- B BFDFEA - C Program Files BitComet tools BitCometBHO dll O - BHO WormRadar com IESiteBlocker NavFilter - CA F - F E- B ... Read more

A:Windows update redirected to google, anti-virus can't update, various anti-virus site connection terminated

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for posting the results.Close the program window, and delete the program from your desktop.Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERER,K

http://www.bleepingcomputer.com/forums/t/225139/windows-update-redirected-to-google-anti-virus-cant-update-various-anti-virus-site-connection-terminated/
Relevancy 50.31%

- - - Phone number for microsoft Office technical supportmicrosoft Office number Office number microsoft Office express 4895 800 1 385 care Office support number? phone customer phone number, number Office express tech support Office express tech support phone number Office express problem Office express windows xp Office express windows Office express error Office express not working microsoft word support number microsoft Office question Office Office support 1 800 385 4895 phone number, customer care phone number? customer support phone number Office customer service phone number - - - Microsoft Office customer support number - - - Microsoft Office tech support number - - - Microsoft Office tech support phone number Office email support phone number Office customer service phone number Office express phone number Office phone number change Office phone number format microsoft Office help phone number Office support Office support 1 800 385 4895 phone number, customer care phone number? forum microsoft Office help desk phone number microsoft Office question microsoft kb downloads microsoft Office phone number support microsoft Office customer service telephone number helpdesk microsoft Office Office express phone number microsoft Office address microsoft access phone number microsoft Office customer service telephone number Office tech support phone number microsoft Office support phone number microsoft server support number microsoft helpline phone number microsoft server technical support phone number microsoft technical support number for windows microsoft office technical support number microsoft Office technical support number microsoft office number microsoft kb downloads Office email customer service hotmail customer service phone number Office password recovery microsoft Office help desk microsoft Office help - - - Microsoft Office customer support phone number - - - Microsoft Office support number canada MicrosoftOffice email support phone number Microsoft office Office support phone number Microsoft Office tech support phone number Microsoft Office email support number Phone number for microsoft Office support Microsoft Office phone number support Office customer support phone number Microsoft Office customer service phone number Microsoft Office help phone number Microsoft Office customer service number Microsoft hotmail support phone number Office support 1 800 385 4895 phone number, customer care phone number? Hotmail technical support phone number Microsoft hotmail support contact number Microsoft hotmail contact number Hotmail support contact number Phone number for microsoft hotmail - - - MicrosoftOffice support number - - - Microsoft Office support phone number - - - Microsoft Office contact number - - - Contact number for microsoft Office - - - Office email support phone number - - - Office com support phone number microsoft Office customer service phone number Office email support phone number microsoft Office technical support phone number microsoft Office customer service phone number microsoft Office tech support phone number microsoft office support phone number microsoft office help line http support microsoft com officephone support microsoft helpline microsoft office contact microsoft office customer service hotmail customer service phone number microsoft Office question microsoft Office question windows customer care microsoft exchange support number windows customer service microsoft office contact microsoft office help line microsoft helpline windows support Office customer service phone number microsoft Office customer service phone number Office email customer service hotmail customer service phone number Office email customer service phone number microsoft Office customer service phone number Office phone number microsoft Office phone number Office express phone number Office phone number change Office phone number format Office phone book Office login Office help Office support phone number m... Read more

https://social.technet.microsoft.com/Forums/en-US/e4e0d7f9-a328-4da0-90c8-e53e39b7a8ff/office-support-1-800-385-4895-phone-number-customer-care-phone-number?forum=LCDS
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I've been reading in the Malwarebytes Forum, that the current version 2 of their Anti-Malware application doesn't support the Command Line Interface.
https://forums.malwarebytes.org/index.php?/topic/154991-mbam-20-command-line-interface/

Does anyone know if and when it will be implemented into their Free version of MBAM?
 

A:No CLI support for Malwarebytes Anti-Malware v2 Free?

It isn't even included in the 2.1 beta... might go back to the 1.x version
 

https://malwaretips.com/threads/no-cli-support-for-malwarebytes-anti-malware-v2-free.41739/
Relevancy 49.02%

This is my first post on this site and I turn to you in desparation 2008 Trojan Anti / Anti Horse Downloader.fraudload.p Xp Virus Virus/trojan, I m not sure if I have two problems or one problem manifesting itself in two different ways which is why I have combined this post I have somehow gained a programme named quot Antivirus quot which is constantly warning me that I have Anti Virus/trojan, Anti Virus Xp 2008 / Trojan Horse Downloader.fraudload.p viruses on my computer When this initially started I ran my free Anti Virus/trojan, Anti Virus Xp 2008 / Trojan Horse Downloader.fraudload.p copy of AVG This warned me Anti Virus/trojan, Anti Virus Xp 2008 / Trojan Horse Downloader.fraudload.p of the presence of Trojan Horses but it was unable to remove them The full version of AVG would I was assured sort the problem In a moment of madness I then purchased the full AVG programme On running AVG it informed me of the presence of a huge number of trojan horses and offered to heal them I accepted that option and was informed that the trojans had been healed or maybe it was removed sent to the vault - to be honest I m getting a bit punch drunk now and I m not really sure Following this AVG quot Resident Shield Alerts quot keep popping up every - seconds warning me of more Trojan horses When I click quot Remove Threats quot or quot Heal quot sometimes I get a warning reply quot Some files could not be found quot Sometimes I don t Either way it doesnt make any difference - the next warning pops up about seconds later This is true whether I tick the quot power user quot box or not The exact details given by AVG are File Name C WINDOWS system ppchcgq j elfv exe Threat Name Trojan horse Downloader FraudLoad p Detected on Open Process Name C programfiles rhclq j e fv rhclq j e fv exe Process ID With regards to the Antivirus XP which I think has been the root cause of the problem I have tried quot START quot quot Control Panel quot quot Add Remove Programmes quot but get the error message quot An error occurred while trying to remove It may have been already un-installed Would you like to remove AntivirXP from the Add Remove Programmes list quot Any advice would be appreciated I am not by the way the smothest operator so any advice needs to be prtty much key stroke by keystroke Thanks The Darg

A:Anti Virus/trojan, Anti Virus Xp 2008 / Trojan Horse Downloader.fraudload.p

Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the main Scanner screen:Click on the Show Results button to see a list of any malware that was found.Make sure that everything is checked, and click Remove Selected.When removal is completed, a log report will open in Notepad.The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of that report in your next reply and exit MBAM.Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

http://www.bleepingcomputer.com/forums/t/169425/anti-virustrojan-anti-virus-xp-2008-trojan-horse-downloaderfraudloadp/
Relevancy 49.02%

Hello I ve been doing a springclean for my PC and I would be grateful if someone would check my hijack this log for problems I ve run all of my anti-spyware and AVG and and question hijack log, anti-spyware a this Solved: anti-virus re: programes A quick programes first But I have a question after my programes have scanned for problems and put all the bad stuff into Solved: A hijack this log, and a quick question re: anti-spyware and anti-virus programes quarentine do I need to do anything else with them I m not sure if I should be trying to find ways of removing trojans etc or if it is ok to just leave them in the quarentine area indefinatly Thanks for your help ------------- Logfile of HijackThis v Scan saved at on Platform Windows XP SP WinNT MSIE Internet Explorer v SP Running processes C WINDOWS System smss exe C WINDOWS system winlogon exe C WINDOWS system services exe C WINDOWS system lsass exe C WINDOWS system svchost exe C WINDOWS System svchost exe C WINDOWS system spoolsv exe C PROGRA Grisoft AVGFRE avgamsvr exe C PROGRA Grisoft AVGFRE avgupsvc exe C Program Files AntiVirusKit AVKService exe C Program Files AntiVirusKit AVKWCtl exe C WINDOWS System svchost exe C WINDOWS system ZoneLabs vsmon exe C WINDOWS Explorer EXE C WINDOWS System pctspk exe C Program Files AntiVirusKit AVKPOP EXE C PROGRA Grisoft AVGFRE avgcc exe C Program Files Zone Labs ZoneAlarm zlclient exe C PROGRA PANICW POP-UP PSFree exe C WINDOWS System ctfmon exe C freeserve freeserveconnectionkit atdialler exe C Program Files ePrompter ePrompter exe C Program Files SpywareGuard sgmain exe C Program Files SpywareGuard sgbhp exe C Program Files Hijackthis hijackthis HijackThis exe R - HKCU Software Microsoft Internet Explorer Main Search Bar http www freeserve com iesearch default htm R - HKCU Software Microsoft Internet Explorer Main Start Page http tarotofmarseilles invisionzone com R - HKLM Software Microsoft Internet Explorer Main Default Page URL http www freeserve com R - HKCU Software Microsoft Internet Explorer SearchURL Default http uk rd companion yahoo com slv ycheck as http search yahoo com search p s R - HKCU Software Microsoft Windows CurrentVersion Internet Settings ProxyServer http http www-cache freeserve com ftp http www-cache freeserve com O - BHO Yahoo Companion BHO - D -C F - efb- B - ECA - C Program Files Yahoo Messenger ycomp dll O - BHO AcroIEHlprObj Class - E F-C D - D -B D- B D BE B - C Program Files Adobe Acrobat Reader ActiveX AcroIEHelper dll O - BHO SpywareGuard Download Protection - A E - F- - B - B DDD DB - C Program Files SpywareGuard dlprotect dll O - BHO baloudHelperObj Class - D - AAF- C -B -C D BEA C - C Program Files ReadAndWrite thbho dll O - Toolbar amp Radio - E - F- D - E- A C - C WINDOWS System msdxm ocx O - Toolbar amp Yahoo Companion - EF BD -C FB- D - F- D F - C Program Files Yahoo Messenger ycomp dll O - Toolbar Freeserve - B D- FD- -B C- A F EE - C PROGRA FREESE FSBar FSBar dll O - HKLM Run PCTVOICE pctspk exe O - HKLM Run AVK Mail Checker quot C Program Files AntiVirusKit AVKPOP EXE quot O - HKLM Run AVG CC C PROGRA Grisoft AVGFRE avgcc exe STARTUP O - HKLM Run Zone Labs Client quot C Program Files Zone Labs ZoneAlarm zlclient exe quot O - HKCU Run PopUpStopperFreeEdition quot C PROGRA PANICW POP-UP PSFree exe quot O - HKCU Run ctfmon exe C WINDOWS System ctfmon exe O - Startup ePrompter lnk C Program Files ePrompter ePrompter exe O - Startup SpywareGuard lnk C Program Files SpywareGuard sgmain exe O - Global Startup Freeserve Connection Kit lnk C freeserve freeserveconnectionkit atdialler exe O - Extra context menu item amp ieSpell Options - res C Program Files ieSpell iespell dll SPELLOPTION HTM O - Extra context menu item Check amp Spelling - res C Program Files ieSpell iespell dll SPELLCHECK HTM O - Extra context menu item E amp xport to Microsoft Excel - res C PROGRA MICROS Office EXCEL EXE O - Extra context menu item Search with Freeserve - res C PROGRA FREESE FSBar FSBar dll VSearch htm O - Extra b... Read more

A:Solved: A hijack this log, and a quick question re: anti-spyware and anti-virus programes

https://forums.techguy.org/threads/solved-a-hijack-this-log-and-a-quick-question-re-anti-spyware-and-anti-virus-programes.355865/
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Hello I have Anti-spyware crippling machine HELP! work; doesn't Anti-virus malware -- / our a problem that is far beyond my limited skills One of our people has a laptop that has either malware or a virus infecting it Two symptoms are present first when using firefox web pages get redirected to advertising or to unrelated google searches second the machine seems more sluggish than usual HELP! -- Anti-spyware / Anti-virus doesn't work; malware crippling our machine I have tried to download anti-spyware software e g Spy HELP! -- Anti-spyware / Anti-virus doesn't work; malware crippling our machine Sweeper CounterSpy MalwareBytes Superantispyware PC Doctor and nothing works In some cases such as Counterspy and PC Doctor the executable will run but the program will not update and thus not allow for a scan In other cases such as MalwareBytes the executable simply will not run I have run a Trend Micro anti-virus scan It seems to detect something but it crashes before the scan can complete The same thing happens with Panda Activescan Last night I ran Panda Activescan for over hours When I woke up the scan had frozen at the point and had found infected file which it didn t appear to clean up Anyway I d really appreciate any help Best regards Jordan

A:HELP! -- Anti-spyware / Anti-virus doesn't work; malware crippling our machine

Uninstall all of the programs but Super Antispyware, Trend Micro and MalwareBytes AntiMalware.Find the MBAM.exe and rename it BAMM.com by right clicking on the file and choosing rename.Download the manual updates for MBAM from the link below. Double click on it to install. http://www.malwarebytes.org/mbam/database/mbam-rules.exeINSTRUCTIONS FOR USING MBAM:http://www.bleepingcomputer.com/forums/ind...t&p=1100727

http://www.bleepingcomputer.com/forums/t/223747/help-anti-spyware-anti-virus-doesnt-work;-malware-crippling-our-machine/
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i have uninstalled norton anti-virus 2008 from my computer however it is still coming up in the start menu and loading on startup. i am wondering how i can remove this and other things from my startup? i can not install any other anti-virus until this is removed.

note: i tried removing them from startup once and it keeps telling me i have put it in a specific startup mode. but when i change the mode it still does not work.

i also removed a instance of windows xp from the boot.ini section that i did not need and when i change the mode the other instace comes back up on reboot.
 

A:Solved: help! norton anti-virus 2008 cant remove wont let me install another anti-vir

https://forums.techguy.org/threads/solved-help-norton-anti-virus-2008-cant-remove-wont-let-me-install-another-anti-vir.907460/
Relevancy 49.02%

Hello I consider myself a fairly advanced computer user but I m having an issue I m sure is MalWare related My laptop freezes CONSTANTLY sometimes out of nowhere and sometimes when I walk away for minutes I have tried numerous times to run AVG Ad-Aware SE and both freeze shortly after the scan starts also tried in SAFE MODE Now sometimes I can browse the we for hours but as soon as a start a scan install or update these issues are more common I am fairly confident that this is not a hardware issue since I ve ran advanced diagnostics on them all including BIOS I have a HiJack This Log and help would be greatly appreciated HiJackThis log Logfile of Trend Micro HijackThis v Scan saved at AM on Platform Windows XP SP WinNT MSIE Internet Explorer v Boot every 5 minutes. Anti-Virus Run freezes programs, Comp ANY Unable or Anti-Spyware to mode Normal Running processes C WINDOWS System smss exe C WINDOWS system winlogon exe C WINDOWS system services exe C WINDOWS system lsass exe C WINDOWS system Ati evxx exe C WINDOWS system svchost exe C WINDOWS System svchost exe C WINDOWS system ZoneLabs vsmon exe C WINDOWS system Unable to Run ANY Anti-Virus or Anti-Spyware programs, Comp freezes every 5 minutes. spoolsv exe C Program Files Common Files AOL ACS AOLAcsd exe C PROGRA AVG AVG avgwdsvc exe C Program Files Bonjour mDNSResponder exe C WINDOWS system cisvc exe C Program Files Common Files LightScribe LSSrvc exe C Program Files Common Files Microsoft Shared VS DEBUG MDM EXE C WINDOWS System snmp exe C WINDOWS system svchost exe C PROGRA AVG AVG avgrsx exe C WINDOWS system SearchIndexer exe C WINDOWS System svchost exe C WINDOWS system Ati evxx exe C WINDOWS Explorer EXE C Program Files Synaptics SynTP SynTPEnh exe C Program Files Zone Labs ZoneAlarm zlclient exe C PROGRA AVG AVG avgtray exe C WINDOWS system ctfmon exe C Program Files AOL waol exe C Program Files AOL shellmon exe C Program Files Common Files AOL ee aolsoftware exe C Program Files Common Files AOL Topspeed aoltpsd exe C WINDOWS system cidaemon exe C Program Files Internet Explorer iexplore exe C Program Files Trend Micro HijackThis HijackThis exe R - HKLM Software Microsoft Internet Explorer Main Default Page URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Default Search URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Search Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Start Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Search SearchAssistant R - HKCU Software Microsoft Windows CurrentVersion Internet Settings ProxyOverride local O - BHO no name - D -C F - EFB- B - ECA - no file O - BHO AcroIEHlprObj Class - E F-C D - D -B D- B D BE B - C Program Files Adobe Adobe Acrobat ActiveX AcroIEHelper dll O - BHO WormRadar com IESiteBlocker NavFilter - CA F - F E- B -A E- E E C C - C Program Files AVG AVG avgssie dll O - BHO Spybot-S amp D IE Protection - - F - D - - D F - C PROGRA SPYBOT SDHelper dll O - BHO SSVHelper Class - BB-D F - C-B EB-D DAF D D - C Program Files Java jre bin ssv dll O - BHO PPCScamBHO Class - E A - BC - d -B FD- B ACC FEDED - C Program Files PeoplePC Toolbar ScamGrd dll O - BHO no name - E D - A- EC-A -BA D E E - no file O - BHO no name - A FB EB - B- - D- F E E - no file O - BHO AcroIEToolbarHelper Class - AE CD -E - f- - EE - C Program Files Adobe Adobe Acrobat Acrobat AcroIEFavClient dll O - Toolbar HP view - B E - D D- DEB- B - D BCF F - C Program Files HP Digital Imaging bin HPDTLK dll O - Toolbar no name - EF BD -C FB- D - F- D F - no file O - Toolbar Adobe PDF - -D C - - FA - E EAAC - C Program Files Adobe Adobe Acrobat Acrobat AcroIEFavClient dll O - HKLM Run SynTPEnh C Program Files Synaptics SynTP SynTPEnh exe O - HKLM Run SynTPStart C Program Files Synaptics SynTP SynTPStart exe O - HKLM Run ZoneAlarm Client quot C Program Files Zone Labs ZoneAlarm zlclient exe quot O - HKLM ... Read more

A:Unable to Run ANY Anti-Virus or Anti-Spyware programs, Comp freezes every 5 minutes.

BUMP!

--sorry, I'm desperate.
 

https://forums.techguy.org/threads/unable-to-run-any-anti-virus-or-anti-spyware-programs-comp-freezes-every-5-minutes.752230/
Relevancy 49.02%

According to a story at Washingtonpost.com, the latest definitions for Microsoft's Anti-Spy flags Symantec's Norton Antivirus as a trojan and prompts users to delete essentials of the program. Users who follow the instructions hose their installation of Norton, requiring Windows registry edits and complete removal/reinstallation of Norton.

Microsoft's support forum is filling up with complaints, many from businesses that have been hard hit. This should be a cautionary note about deploying beta products in production environments.
 

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Running Windows XP Home Edition Version Service Pack MSI Motherboard MB Ram Pentium - GHz CPU I used to have Spybot but after resets or PC anti-virus is when run anti-malware Multiple Trojans, full-scan some point whenever I tried to run it the computer would reset Now I've gotten a few messages from Windows Defender that there is a trojan on the computer I can run a quick scan and Multiple Trojans, PC resets when full-scan anti-virus or anti-malware is run remove what shows up but when I try to run a full scan the computer resets I try to scan the computer with McAfee anti-virus I can run a quick scan no problems but when I try to run a full scan the computer resets I know there is at least trojan virus but any program I try to run to get rid of the problem makes the computer reset The latest software I installed is a-squared and I can do a quick scan Multiple Trojans, PC resets when full-scan anti-virus or anti-malware is run and find fix a few problems but when I do a full scan in safe mode as administrator a message pops up saying that the computer is going to shut down NT AUTHORITY SYSTEM Please help before I tear out what's left of my hair Pasted and attached DDS txt DDS Ver - - - NTFSx NETWORK Run by Administrator at on Fri Internet Explorer BrowserJavaVersion Microsoft Windows XP Home Edition GMT - Running Processes C WINXP system svchost -k DcomLaunchsvchost exeC Program Files Windows Defender MsMpEng exeC WINXP System svchost exe -k netsvcssvchost exesvchost exeC PROGRA McAfee MSC mcmscsvc exeC WINXP Explorer EXEc PROGRA mcafee com agent mcagent exeC WINXP system ctfmon exec PROGRA mcafee msc mcuimgr exeC Program Files Trend Micro HijackThis HijackThis exec Program Files Mozilla Firefox firefox exeC PROGRA Crawler Toolbar CToolbar exeC Documents and Settings Administrator LWO-K SMEWQE YI Desktop dds scr Pseudo HJT Report mWindow Title Windows Internet Explorer provided by ComcastmWinlogon Userinit c winxp system userinit exeBHO Adobe PDF Reader Link Helper e f-c d - d -b d- b d be b - c program files common files adobe acrobat activex AcroIEHelper dllBHO CMVideoPlugin Class dea -f - fd-a ec-cf be c e - c winxp system CMVideo dllBHO cb bf -bbae- a - f - ff d - c progra crawler toolbar ctbr dllBHO Yahoo IE Services Button bab b b- bc- b - d - fc de a - c program files yahoo common yiesrvc dllBHO Groove GFS Browser Helper - c - d -b f - bbc d a e - c progra micros office GRA E DLLBHO Java Plug-In SSV Helper bb-d f - c-b eb-d daf d d - c program files java jre bin ssv dllBHO scriptproxy db d a - - e -b d- f c - c program files mcafee virusscan scriptsn dllBHO Java Plug-In SSV Helper dbc -a - b-bc - c c c a - c program files java jre bin jp ssv dllBHO JQSIEStartDetectorImpl Class e e f - ce- c -bc -eabfe f c - c program files java jre lib deploy jqs ie jqs plugin dllTB amp Crawler Toolbar b ea- - dc -a fc- f d - c progra crawler toolbar ctbr dllEB - a - b-a - c a a - No FileuRun ctfmon exe c winxp system ctfmon exemRun GrooveMonitor quot c program files microsoft office office GrooveMonitor exe quot mRun SunJavaUpdateSched quot c program files java jre bin jusched exe quot mRun P Helper Rundll P dll P HelpermRun CTSysVol c program files creative sbaudigy surround mixer CTSysVol exe rmRun Adobe Reader Speed Launcher quot c program files adobe reader reader Reader sl exe quot mRun NvCplDaemon RUNDLL EXE c winxp system NvCpl dll NvStartupmRun nwiz nwiz exe installmRun DiscWizardMonitor exe c program files seagate discwizard DiscWizardMonitor exemRun AcronisTimounterMonitor c program files seagate discwizard TimounterMonitor exemRun Acronis Scheduler Service quot c program files common files seagate schedule schedhlp exe quot mRun NvMediaCenter RUNDLL EXE c winxp system NvMcTray dll NvTaskbarInitmRun Windows Defender quot c program files windows defender MSASCui exe quot -hidemRun mcagent exe c program files mcafee com agent mcagent exe runkeymRun Framework Windows frmwrk exemRun Rrokuwip rundll exe quot c winxp Gxizahopira d... Read more

A:Multiple Trojans, PC resets when full-scan anti-virus or anti-malware is run

Hello AdamLinn13Welcome to Bleeping Computer. =====================Please re-open Hijackthis and click on "Do a system scan only"Then place a check mark next to these entries below:R3 - Default URLSearchHook is missingO2 - BHO: CMVideoPlugin - {08DEA348-F510-45FD-A6EC-CF3BE0917C5E} - C:\WINXP\system32\CMVideo.dllO2 - BHO: (no name) - {1CB20BF0-BBAE-40A7-93F4-6435FF3D0411} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dllO4 - HKLM\..\Run: [Framework Windows] frmwrk32.exeO4 - HKLM\..\Run: [Rrokuwip] rundll32.exe "C:\WINXP\Gxizahopira.dll",eO4 - HKLM\..\Run: [Ngewok] rundll32.exe "C:\WINXP\exufijocifalut.dll",eO18 - Protocol: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dllNow click on Fix Checked and then close Hijackthis.====================================================Download ComboFix from one of these locations:Link 1Link 2Link 3* IMPORTANT !!! Save ComboFix.exe to your DesktopDisable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

Double click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:Click on Yes, to continue scanning for malware.When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

http://www.bleepingcomputer.com/forums/t/195825/multiple-trojans-pc-resets-when-full-scan-anti-virus-or-anti-malware-is-run/
Relevancy 49.02%

Survey: What Anti-Virus, Anti-Malware, Web-Protection, Fully-Featured Suite would you consider to be the best when assessing it from a price per "quality/quantity of features" perspective?

(Consider that the user will be using it for a Windows 10 laptop and desktop, & a Windows 7 desktop -- more Win 7 and 10 systems if possible!)

http://www.tenforums.com/antivirus-firewalls-system-security/48023-poll-your-opinion-ideal-anti-virus-anti-malware-web-security-suite.html
Relevancy 49.02%

Are there any free, updated and/or recent Anti-Virus & Anti-Malware combos that could offer better protection than windows defender for windows 10?

A:Good Free Windows 10 Anti-Virus & Anti-Malware Combos

If you don't want to pay then I would recommend avast! Free Antivirus or Bitdefender Anti-virus Free Edition if you prefer not to use Windows 8/10 Defender.For more suggestions such as Sophos, Panda,and Avira see Choosing an Anti-Virus Program.Also see Supplementing your Anti-Virus Program with Anti-Malware Tools.

http://www.bleepingcomputer.com/forums/t/605197/good-free-windows-10-anti-virus-anti-malware-combos/
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How to Remove Win 7 Anti-Spyware 2011 (Fake Anti-Virus Infections)





Quote:
If your PC is infected with the Win 7 Anti-Spyware 2011 malware or something similar, you?ve come to the right place, because we?re going to show you how to get rid of it, and free your PC from the awful clutches of this insidious malware (and many others)
Win 7 Anti-Spyware 2011 is just one of many fake antivirus applications like Antivirus Live, Advanced Virus Remover, Internet Security 2010, Security Tool, and others that hold your computer hostage until you pay their ransom money. They tell you that your PC is infected with fake viruses, and prevent you from doing anything to remove them.
This particular virus goes by a lot of names, including XP Antispyware, Win 7 Antispyware, Win 7 Internet Security 2011, Win 7 Guard, Win 7 Security, Vista Internet Security 2011, and many, many others. It?s all the same virus, but renames itself depending on your system and which strain you get infected with.


Source ...

A:How to Remove Win 7 Anti-Spyware 2011 (Fake Anti-Virus Infections)

Thanks for the information. I hope I never have to use it.

http://www.sevenforums.com/system-security/155102-how-remove-win-7-anti-spyware-2011-fake-anti-virus-infections.html
Relevancy 49.02%

Hello All,I am not able to update my Zone Alarm Internet security suite for some weeks now. I was directed here from the Zone Alarm Forum. Although I can browse through most of the websites, I am not allowed to access Zone Alarm update, Microsoft update. I also tried http://www.malwarebytes.org/mbam.php and also http://downloads.superantispyware.com/down...AntiSpyware.exe but was denied access both on IE and FirexFox.Further Filemon and RootkitRevealer do not work any on my machinePlease help.Thanks

A:Unable to access Anti-virus updates / Anti-spyware website

Thanks guys,
All problems solved Thanks to SuperAntiSpyware.

http://www.bleepingcomputer.com/forums/t/205499/unable-to-access-anti-virus-updates-anti-spyware-website/
Relevancy 49.02%

I have just finished with my original support and probably have to reformat However I would like to find out what is going on or at least in some contribute to helping someone in the future so I have come here Despite good computer hygiene Adaware Spybot McAfee-now Kasperskey Hijack, & Anti-virus Disabled, Anti-spyware Keylogger, Worms CCleaner HijackThis updating wondering if this might have brought in some problems and Zone Alarm firewall I have problems which I first noticed when I was hijacked from Paypal This showed on my first HJT scan but disappeared without treatment shortly thereafter My antivirus etc have been Anti-spyware & Anti-virus Disabled, Keylogger, Hijack, Worms disabled although they LOOK as if they are working but don't so much as find a cookie anymore--except for CCleaner Spybot doesn't find About Blank but it showed up on the browser scan I tried to delete it and it doesn't show on any scans but I still see it fly by the bottom of my screen as IE pages are loaded When I go to my history or temporary files when I can see them they are mostly ad pages I have tried all the usual CWShredder etc and they don't find anything MWAV is the only scan that has shown much When I submit some suspicious files from comboscan to either VirusScan or Jotti more often than not they jam VirusScan and I get error messages from Jotti that it is either the wrong stream or the file is empty Sometime the folders are empty I have tried to rename them but many times I am not allowed Sometimes when I explore I can see the folders have information but when I go to submit them I get the message they are empty Recently after submitting a file to Jotti I got a page that said quot Prepare to Die quot It also had a photo of a man dressed like a woman leaning over a desk with a big shot facing a another man in a suit When I try to repair or update some of my anti-spyware I often get a navigational error page Also I have noticed than many of my files dates are saying that they are created and modified on June This includes some files I know I had recently accessed installed or tried to delete I am not hopeful but I want to find out what is doing this I know I need to reinstall but I want a good detective to have at it first I ran a newer Hijack This but will include a comboscan with an older version because HijackThis reccomended that I try an older version I was careful while doing the comboscan not to let it access any HijackThis that I already had and not to access the internet for one The scan was quite different I recently also tried IceSword and found many more entries in the startup than have been revealed before It also found items in the drivers and registry but I wasn't sure how to proceed I can't save a log from it but things looked quite different Thanks for the help I don't want to reformat and then find that is thing is in my memory my peripherals and my saved files on CD and reinfect myself again So I do need some urgent help Many thanks amp Happy Hunting Logfile of HijackThis v Scan saved at PM on Platform Windows XP SP WinNT MSIE Internet Explorer v Running processes C WINDOWS System smss exeC WINDOWS system winlogon exeC WINDOWS system services exeC WINDOWS system lsass exeC WINDOWS system svchost exeC WINDOWS System svchost exeC WINDOWS Explorer EXEC WINDOWS system spoolsv exeC PROGRA COMMON AOL ACS AOLacsd exeC Program Files AOL Active Virus Shield avp exeC Program Files Dell Printers Additional Color Laser Software Status Monitor DLSDBNT EXEC WINDOWS system nvsvc exeC WINDOWS system HPZipm exeC WINDOWS System svchost exeC WINDOWS system ZoneLabs vsmon exeC WINDOWS wanmpsvc exeC Program Files Dell Printers Additional Color Laser Software Status Monitor DLPWDNT EXEC Program Files Common Files AOL ee AOLSoftware exeC Program Files Zone Labs ZoneAlarm zlclient exeC Program Files Dell Printers Additional Color Laser Software Status Monitor DLPSP EXEC Program Files AOL Active Virus Shield avp exeC WINDOWS system ctfmo... Read more

A:Anti-spyware & Anti-virus Disabled, Keylogger, Hijack, Worms

Download this program:submit files packerHighlight the files listed below in bold and right-click and selecting copy.C:\WINDOWS\zts2.exeC:\WINDOWS\system32\vcmgcd32.dllC:\WINDOWS\system32\iifgfgf.dllC:\WINDOWS\rundll16.exeC:\WINDOWS\rundl132.dllC:\WINDOWS\logo1_.exeC:\WINDOWS\system32\TASKMGR.COMC:\WINDOWS\REGEDIT.COMC:\WINDOWS\system32\T.COMC:\WINDOWS\R.COMC:\WINDOWS\system32\tmp.regThen start the file packer program and right click in the white box and select paste to paste the copied file names in the field.Then press the Continue button.I will create an archive with these files and a small log on your Desktop that starts with a name like requested-file[date].cab.Rename this file to yourmembername.cab (for example grinler.cab).Then go to:http://www.bleepingcomputer.com/submit-malware.phpand fill in the required fields and browse to this file on your desktop. Finally click on the Send File button.

http://www.bleepingcomputer.com/forums/t/85260/anti-spyware-anti-virus-disabled-keylogger-hijack-worms/