Windows Support Forum

Canon Pixma MP750 scanner problem

Q: Canon Pixma MP750 scanner problem

I have owned a Canon Pixma Mp750 Muli-functional printer for several years and it has always worked perfectly on my Windows XP PC.

I have purchased a new Windows 7 PC and updated the printer and scanner drivers from the Canon download website. The printer works great, but the scanner won't scan.

I've tried using the MP Navigator, Scangear and the Windows Scan & Fax facility but the process only gets as far as the calibration stage and stops. I eventually get an error code 2,178,0. I have tried to resolve it by changing the USB port, uninstalling the drivers and re-installing them, but the scanner still won't scan.

Any ideas, guys? The Canon support team appear to think it is a Windows error, but I'm not so sure. The drivers all seem to be installed correctly.

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Preferred Solution: Canon Pixma MP750 scanner problem

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A: Canon Pixma MP750 scanner problem

I have canon pixma e500. using windows xp 64 bit. the scanner and copy functions are fine but no print. if I connect it with windows 7, everything works super fine.
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I am very happy with my Canon Pixma MP750.
Actually I threw out a well functioning HP printer and have saved money. Based on a calculation that it is cheaper for me with the ink solution from Canon.

But now I get a printer error code on the PC ;" Service error 5700 " and on the printer it self it says error##356 and I also get a strange stacato sound when pressing "OK" . I haven't been able to find any explanation to the error code.

Please help me if you have an explanation or have an idea what ##356 mean.

With kind Regards Keld Winther
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I get a Service error 5700 when I try to print with my MP750 Canon Pixma printer. The display shows the following 2 messages flashing on and off:

100% LTR Normal
Plain 01
Check Printer
Press OK

Clicking Stop/Reset does not help. Plus the red paper light keeps flashing.
I have plenty of paper in the cassette ( and it is set for cassette). I tried to do a sample page, but the same error message came up. The indicator says the printer is online. I have also rebooted the computer, but the same error persists.

I have had no trouble at all for a couple of years, and this just happened suddenly. Can someone help with this? Should I reinstall the printer, or maybe the drivers? HELP!!

A:Canon Pixma MP750 printer - Service error 5700

Have you tried any of the suggestions from the Canon site:
I can't link to the result but type: ERROR LCD: CHECK PRINTER
And the first 2 results offer some suggestions.
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Had this great printer for 3 or 4 yrs without any problems but now I have a 'WRONG CARTRIDGE' message. Authentic CANON cartridges in as always. Any ideas? Thanks.

A:Canon MP750 problem

I had a similar issue about a year ago. Try taking out the ink cartridge and inserting it again.
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I have a printer Canon PIXMA MP150. Before i was using Windows ME and it was working then I changed my PC which had windows 7. Since buying my New PC my scanner (which comes with the printer) is not working.

Could you please advise how to fix this problem?


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My Canon MP750 has given the fault Code ##356 and will not fed paper from the rear paper 'hopper'
It will continue to fed paper from the bottom cassette when selected.
Does anyone have any advise on rectification of this fault?

Many thanks for any assistance.

A:Canon MP750 Fault Code ##356

i did a little searching and found this forum that people talked about this problem and ways they fixed it or tried to fix it. some i would try before others but it worth trying to get it working again.
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I recently bought this Canon product and it worked very well for about - months but when we came back from vacation the black color faded and and gradualy disappeared I took the cartridges and the print head to the guys that refilled my cartridges no problem here only second refill no leaks or dryed ink problems and they told me that the Canon MP520 Pixma Problem printer head was clogged and that the pump that was responsible for the cleanining and deep cleaning funtions was not powerfull enough to unclog the head They unclogged the print head Canon Pixma MP520 Problem and it worked fine for the next - pages By the t page black vanished again I took the printer head back to the guys and they told me that it doesent have a problem So one out of two It s indeed clogged and i need to know what i can do to unclog it The printer head is uncloged and i don t have a clue what i m supposed to do now except posting on forums Thanks in advance nbsp

A:Canon Pixma MP520 Problem

The print heads on the 520 are odd ones, if not unique for this type of machine from Canon - most of the other #8 based machines have the Black #8 in them as well - the MP520 doesn't, and uses that large #5, which is meant for text printing as its black - this is not the normal photo ink, which the #8s have in them, and is a bit thicker than the other colors (including the #8 Black). This means that it will clog a bit more often, including deeper clots between the actual head and the cartridge. What the refillers are using are flow sensors, which only detect if the ink is moving through the assembly, not if they are impeeded, and do so with a bit more pressure than what the printer normally generates.

What does all this mean? Well, here's what I would do...

1 - Using 409 or Fantastik (NO WINDEX) and a Q-Tip, I would clean all electrical contacts between the print head assembly and the printer (all those spots on the face of the print head, and all the little wire contacts inside the machine) to make sure no ink overspray is causing faulty print quality.

2 - Ye Old Desert Dish Trick - Take a desert dish and put a layer of 409 or Fantastik on it, and lay the PRINT HEADS into it (DO NOT SUBMERGE THE ASSEMBLY INTO THE 409 or FANTASTIK - only the print heads on the bottom) While it sits, make sure you keep the ink cartridges sitting in their respective slots, as you don't want the top of the print heads drying either. Come back an hour or so later and scrub the heads with a Q-Tip and the cleaner. Wet the contacts with the Q-Tip and reinstall into the printer WET. Insert the cartridges and run the printer through a head cleaning.

3 - If this doesn't help it out... it's time to consider contacting Canon for new heads, since these old ones are not working. Unfortunately, since you used a refill service, any warranty was voided, so Canon would charge you for the heads.

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A:Canon Pixma MX330 Problem

If you perform a test print, you should get a quality check of each color (ie: red/yellow/blue and black or magenta/yellow/cyan and black). If you aren't getting a proper test print, the ink is low/empty or the print head is clogged). There should be cleaning and deep cleaning options in the printer options. You can attempt cleaning until the test print is correct.
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Thanks for your time!

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My Canon MP220 worked perfectly well until my computer totally crashed some months ago. The computer was completely reinstalled to the original settings.

Since then the printer & copier work on the MP220 but the scanner does not. I have reinstalled drivers OK. However, I do not have the original disk which installed the program that I used to scan.Any ideas please.


A:Solved: Canon pixma mp220 problem

Drivers and Software available here
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A:Canon Pixma MP130 Printer problem

It sounds as if the boot sequence in bios has "boot from usb " before the hard drive and is trying to boot from the card reader
Go into bios and change the boot order to hard drive first, remember to save the settings when you exit
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Sometimes when I plug it in the power light alternates repeatedly between green and orange and still doesnt power on.

Other times nothing at all happens when I plug it in.

Also, very rarely, the LCD powers on in addition to the power light turning on...but it shortly dies after this. When it does this I still hear nothing going on inside the printer.

Any ideas? Or is it busted/in need of repair?

Thanks a bunch.

P.S. I am willing to open it up if need be.

A:Canon Pixma IP6000D Printer Problem

zack: If your PC recognizes the printer and installs drivers, that's wrong.
Try this, first, find the START HERE Instructions that came with your Printer. Then find the CD that came with it. Follow the instructions exactly. You don't want Windows drivers.
In Control Panel ADD/Remove, uninstall any software and drivers for the Canon Printer. Also remove the printer from Printers and Faxes.
When you have all Canon stuff removed, use the START HERE sheet and install everything back.
If there is no mechanical problem with your printer, you should be good to go.
If you have a mechinical problem, you're on your own because if it were mine, I'd junk it and buy another.
I have had just a little luck repairing printers at the shop, but for the most part, they are cheaper to replace.
Since you have used it only 5-6 times in 3 years, get a cheap one.
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Can someone please help me????

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A:Canon Pixma MP780 ink cartridge display problem

If the LCD display is wrong and it is on the printer itself then it is nothing to do with Vista. I do however have no idea of a way to solve this problem, can you perform a reset of the printer, i think it involves holding several buttons on the printer but i can not remeber which.
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A:canon pixma 4300 printer inktank problem

The Canon user manual also advises you to use genuine Canon ink cartridges, not copies or refill-kits.
You can't pick and choose which parts of the manual to follow and which to ignore.
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A:Paper feed problem Canon PIXMA MP780

Found solution on CANON Web Site on how to clean the rollers. Has automatic cycle for this. I will know better next time.
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If there is no Windows 8 driver, try with the one for Windows 7
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have a read here
see if that helps at all
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Canon Australia - PIXMA MP780
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Canon has not released a Windows 7 driver for your printer.
You can try the latest driver for Windows XP or Windows Vista from here:
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Tim Quan - MSFT
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A:Canon Pixma

As regards not being able to reproduce a complete picture, try reducing the 'PPI' setting in your scanner software prior to scanning. Whilst 300 ppi is considered the optimum setting for photo scans which you intend to print, that's way too high for an email. Try scanning at 150 ppi or even 100 ppi if it's only for an email attachment.

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Prints the word "test"?

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A:Canon Pixma

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A:Need help with Canon PIXMA MP230

You have the latest drivers and software?
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A:Canon Pixma mp280

Uninstall the Canon software/drivers, reboot, and perform a fresh install following the Canon process.

You can use the install CD provided with the printer, or the better option would be to get the latest driver package from Canon.
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Urgent help please.

This printer normally connected through USB to pc running Windows XP in room 1.
2nd wireless pc running Windows 7 Ultimate 64bit in room 2.
Connected printer through USB on Win 7 pc and windows updated drivers ok and everything printing ok.
Then re-connected printer to XP pc ( in different room ) and set up printer and file sharing.
When adding printer wirelessly to Win 7 pc the windows update cannot find any drivers for this model and yet it does when running through a USB connection!
Can anyone tell me where on the Win 7 pc I can locate the drivers that were installed when printer was connected via USB or how to get around this problem? Drivers that can be downloaded from internet seem not to have an INF extension which Win 7 requires for installation.

May be being dense but can you tell me what I should be doing?

A:Canon Pixma iP4200

hi maureenmcn ,welcome to the forums , have a read of this thread Canon Pixma IP4200 it may contain the information you require
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I have installed driver (b6C05MUx.exe) for Canon Pixma iP5200 which
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The driver was downloaded from Canon and is compatible with my Vista.
Please advice how to make the printer work.


A:Canon Pixma iP5200

Hi, On the Canon site it is this driver ip5200vst200ej.exe here is the link;menu=DownloadMake sure you get the Vista driver.Uninstall the canon printer before installing the new driver and follow the install instuctions as you have to install the printer following the correct steps.
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Hey peps.

anyone have this driver for Windows 7 64 bit? i couldn't find it for the love of God. only found that utility stuff on their site.

A:Canon Pixma IP4200

1. Use Windows Update, it will install the driver automatically
2. Install driver add-on and software from canon website
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A:Canon Pixma IP1000

Look for a plastic bottle of some sort and empty it out. (Not the toner cartridge!!!)
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A:Canon Pixma MP160

Quote: Originally Posted by jana


I just installed Windows 7 and my printer doesn't seem to work.. Its a Canon pixma MP160.. i guess i have to install the proper drivers.. could someone help me out with this?

You should be able to install the Vista drivers for it.
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STOP: 0x0000009C (0x00000004, 0x00000000, 0xb2000000, 0x00020151) ...

The driver to the printer Canon Pixma ip4500 should work with Vista x64.

I have Windows Vista Ultimate x64.

Please help me.

A:Canon Pixma ip4500

Hi Spiderfreak!

Here is a link to Canon website for the latest Canon driver. Just pick your printer from the list then choose the OS (Vista x64) and download/install. Hope this helps.

Since you did not specify you got your driver from their website I figured I'd look.

Download Library - Canon USA Consumer Products

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A:Canon Pixma MP160

what kind of printer are using
are you using the correct profile for the type of paper

getting a print to look like it does on your monitor requires carefull calibration and printer profiling
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Thanks Guy's,
Ed Fitz

A:Canon 1220U scanner problem.

What type of interface does the scanner use to connect to the PC? I am assuming USB from the U in the model #
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This is a somewhat newer problem.

Now, I have a brand new computer and the scanner is still acting whack.

FYI : This scanner is used daily, at least 3 times a day, 7 days a week.

What do you think might be wrong ?

A:Canon Lide 110 Scanner.. odd problem...

Probably the scanner lamp is not "parking" properly. It needs to be unplugged from the mains thaen plugged back in.
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some that are as new as january 17th
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very frustrating.
i hope someone can help me

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A:WIA, svchost and Canon scanner problem

Have you tried another USB port, or cable?

Have you recently gone from USB 1.0 to USB 2.0?
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you may not be able to
if you look at the printer properties and all the settings in the driver - look to see if there is a black only option - if not then it wont
I have tried this on a few printers for people and not found the setting - and the printer for black uses the colour ink
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A:Can't set up and turn on Canon PIXMA MG6450

You've posted your question 2 times, that is not allowed. Please only start one thread per issue. The thread in Hardware is in the right section so I'll leave that one open.

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A:Canon Pixma MP210 and Windows 7 64 bit

Hi Welcome to Seven Forums .. Did you try the Drivers in the Link below ? ...

Canon U.S.A. : Support & Drivers : PIXMA MP210
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Help please?

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A:Canon PIXMA MX700 Printer

On my Canon MX870 I use the wireless connection but there is also an eithernet port. I believe what you are seeing is the wireless wizard attempting to connect wirelessly to the printer.

If you are using the wired or wireless connection you should not need to use the USB connection on the printer. Perhaps this has something to do with the problem?

Does the printer show up on the Windows 7 network map? Does it show as being connected in the routers settings?
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A:Canon Pixma software and drivers

I used Vista Canon drivers for mine... Running them in Vista Sp1 compatibility mode and installed as administrator... Worked for me.
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A:Can't scan with Canon Pixma MX700

I had this problem too & I also have a MX 700. I didn't have quite the probs your having, but when I went to scan something, it would just sit there doing nothing.

The way I found after playing around with it was like this:

I had to go to Start/Devices and Printers.

I R clicked on the printer/scanner and clicked "Start Scan".

Once I did that, it worked for me. You'll get a window with all the options for scanning. For some reason Windows took over the scan feature, but it works, so I'm happy.

Mine is hooked up via USB also, but I'm not on a x64. Driver prob maybe?

Anyway, that's how I got mine to scan, I hope it helps.
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A:Canon Pixma iP4200 ink contamination

Sounds like the black cartridge may be leaking.
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A:Canon Pixma MP530 All-In-One Printer

There is a firmware upgrade from Nov 08 that might be applicable since it specifically is for FAX problems. There is a list of serial numbers that need the firmware upgrade – be sure to read the instructions as firmware can be tricky.

The latest driver is 1.10 from 2006 that is probably already what you are using.

Probably your best approach for resetting everything to default is to just uninstall the software and reinstall it. If that doesn’t work you would want to check “Printers and Faxes” & “Cameras and Scanners” to make sure they are removed and also look in Program Files to remove any residual folder left by the software. Usually an uninstall and reinstall works fine.

I take it you read the manual and set the machine to FAX/TEL Auto SW.

I take it you have a “land” line for your phone – a LAN is a local network. If it is a DSL line you usually don’t want the regular phone filter on the modem connection. The hookup varies according to the type of DSL – Canon recommends contacting the DSL provider.

If it is just a regular phone connection you could have a poor line connection. I had some modem problems many years ago and also had a little noise on the phone. The phone company traced the problem and I had no more modem problems. The firmware is supposed to help with that, but if you have any noise on the line it is best to put your phone company on it.

You might try setting your Windows fax up to receive faxes rather than your Canon. If the Windows fax fields the incoming faxes OK it might just be settings on the Canon. You might like the Windows fax better anyway. You view the fax onscreen and if you need a hardcopy you just print it. You could still use the Canon for outgoing faxes.
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Anyone know where to find these error messages ?



A:Canon Pixma MP620 Error

Is this a new printer or one that you had working previously?
What OS are you running?
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Any help and suggestions would be appreciated.


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A:Canon Printer - Pixma iP6600D

Your print head has likely failed. Thats the piece thats under the cartridges and it is removal to be cleaned or replaced. Instructions for manually cleaning the printhead can be found here:

To order a new print head you can call Canon @ 1-800-OK CANON, I think its about $70 but if you like the printer then its worth it since most new Canon's use considerable more expensive cartridges because they have the print head built into the cartridge.
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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Pentium(R) CPU 2020M @ 2.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 2
RAM: 3985 Mb
Graphics Card: Intel(R) HD Graphics, -2039 Mb
Hard Drives: C: Total - 458597 MB, Free - 382225 MB;
Motherboard: Gateway, EG50_HC_CR
Antivirus: Windows Defender, Disabled

Previously used above mentioned all-in-one printer in the Windows XP operating system on my Dell 2400 Series machine. All applications worked. Tried to move printer to current computer within the Windows 8.1 environment. I can print and make copies with no problem. However, the scanner application does not function. Spoke with Canon technical support and did several tests including uninstalling, re-installing and rebooting system with no solution. Checked the Microsoft web site and spoke with technical support with no solution here as well.

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A:Canon Pixma iP300 compatibility with Win 7

Have you tried the Canon website?

Here's the link:

The printer is compatible and Windows will download the driver from Microsoft Update as per the information from the above link. You can download additional software from the Canon website for it though from the link above.
You can also check the Microsoft Compatibility site located here: ip3000&Type=Hardware&tempOsid=win7
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Here is the correct web page for printer driver download

If you have any problems with regards to conflicts etc just come back to this same thread and most folk will be able to assist further.
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I would appreciate any help someone could give me in updating my scanner to the new 64-bit driver.


A:Canon LiDE 200 64-bit scanner driver problem

I finally figured out how to scan my drawings/images back into PS. CS6 does not install several legacy (pre-CS4) plug-ins, extensions, and presets, including TWAIN. You can download the optional TWAIN plug-in at the Adobe website, for both Mac and Windows. For CS6, I placed the TWAIN.plugin file inside my Photoshop Plug-ins folder. Now if you have CS6 (on Windows 7) it comes with two versions of Photoshop—one is in the Program Files folder (64-bit) and the other is in the Program Files (x84) folder (32-bit). I opened Windows Explorer and navigated to the PS plug-ins folder in Program Files (x86), then I restarted Photoshop. Voila! Problem solved! I can now scan from my Canon LiDE via the PS File > Import menu.
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After cleaning out a heap of virus and malware from a windows 98 machine and then running windows update cd (that came out early last year) the scanner gets an error message. See attachment.

The scanner is a Canoscan FB636U and is powered though its usb cable.

There is the yellow ? over the canoscan FB636U in device manager and an attempt to find a new driver does not recognize the drivers on the installation cd.

A spare USB cable has been tried the scanner works when installed on another machine.

Any help appreciated.

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I have a Canon IR N installed in a PC and connected via usb While that was installed winxp pc everything worked perfect even the scanner But since I installed 1025N Canon scanner IR Problem installing W x I could not get the scanner to work me I installed the driver but then gives me the alert triangle on the device and only allows me to use it as a printer does not recognize the scanner I ve tried to uninstall the driver and Canon IR 1025N Problem installing scanner re isntaalr from the original cd in xp compatibility mode I ve also downloaded the latest driver from the Canon page and nothing unless it be one specific because there are few available and did not know which one to use well And I ve tried the solution posed in this article http answers microsoft com en-us -problem b a - e d- a - dd - c d and nothing I really do not know what else to do Any help please Greetings nbsp
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I have a Canon Pixma MG6100. I tried to print on glossy paper and the printer kept jamming. I gave up on printing the photo, but now the printer jams even when trying to print on plain paper from both the back tray and the cassette. Fromboth places, the paper starts to feed but then stops. I can hear the rollers still moving, but the paper is just stuck. I have tried cleaning the rollers as well as cleaning the bottom plate but nothing works. The printer is now useless.
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Can anyone tell me how to obtain replacement ink absorber pads, and replace the full one?

Canon help line VERY unhelpful! "We are not allowed to tell you how to replace the Ink Absorber pads - you will have to Google for an answer"

Reminds me of their slogan - with Canon you can('t)
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The Cyan color on my printer is creating bands about 1/4" wide on both plain and photo paper. I have done repeated cleanings and alignments using tools in the software. Canon support will not answer my questions. How do I clean (I am assuming that is the problem) the nozzles/head of this kind of printer? It is 2 1/2 years old and I'd sure like to no have to buy a new one.

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I am getting a B200 error on my canon iP4300 printer. turning it off and on doesn't help. is there something else I can try?

A:canon Pixma iP4300 printer error

Let me google that for you