Windows Support Forum

Complaint about warranty for battery

Q: Complaint about warranty for battery

My battery warranty expired within one (1) day....HEWLET PACKARD REFUSED TO HONOR / CHANGE....I NEVER USED THE BATTERY....WITHIN ONE (1) DAY OF EXPIRATION, THE BATTERY WOULD NO LONGER RECHARGED....IS THAT WHAT WE GET FROM HEWLET PACKARD?

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Complaint-about-warranty-for-battery/td-p/5801286
Relevancy 100%
Preferred Solution: Complaint about warranty for battery

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/directdownload.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Relevancy 74.82%

When I went to buy a laptop, I have not considered any other laptop as I thought Dell would be perfect for me. However, let me tell you, it's not. Within the period of 1 month, I started getting touch pad issues which is not resolved completely yet. This is not ended here. I bought this laptop (which was the worst decision I have ever made) in October 2014 and this Dell dashboard shows my warranty expiring in July 2015. I am emailing to them and nobody even bothers to give a reply. On phone support I have asked several times that I want to extend my warranty, however nobody helped me for that too. Is this your SO CALLED superior customer service and quality product? If yes then please stop selling Dell Inspiron 3542 model. Pathetic touch pad! LET ME KNOW HOW CAN I FILE A COMPLAINT as I cant take this harassment further.

A:How to file a complaint against dell customer service and Warranty

Contact link, bottom of the screen.

http://en.community.dell.com/support-forums/laptop/f/3518/t/19616589
Relevancy 59.34%

hi,my laptop model is dv 2911 tx and it is under warranty so i would like to know whether battery replacement will be covered under warranty or do i have to purchase a new one? Thank you,Ankit

A:Battery replacement under warranty????

It should be, contact HP and ask, they will want you to run a battery test and get a failure code before they will replace it under warranty. USA  http://welcome.hp.com/country/us/en/contact_us.html Any other Country http://welcome.hp.com/country/us/en/wwcontact_us.html

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Battery-replacement-under-warranty/td-p/318031
Relevancy 59.34%

The computer kept giving an error message that something was wrong whenever I tried to wake it up from sleep.I did a restart and a reset with the same results.However, if I remove the battery pack and run on the power supply it operates normally.I do not understand how the battery can affect it this way when, on battery power, the computer came alive enough to give the error message in the first place. Do I need a replacement battery pack?thanks 

http://h30434.www3.hp.com/t5/Business-Notebooks/Warranty-for-battery-pack/td-p/5787169
Relevancy 59.34%

I have HP ENVY ... in warranty but its battery have problem ... battery goes charge and dischrage so fast ... can i replace that battery

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Re-Battery-replacement-under-warranty/td-p/5836408
Relevancy 59.34%

Hi,
my battery recently reported permanent failure, it was under warranty so I contacted Dell support to request a replacement. I've provided all the necessary information and had also ran some diagnostics, the person I was in contact with was happy with all the information provided and informed me that they'll send me a replacement.
Few days later he messaged me the below. I'm not quite sure why they need my whole laptop for this, I'm not really happy to have it collected and kept by them for what I can imagine will be several days if not  weeks. Is this a normal course of action for faulty battery?
"I forgot to tell you that the warranty on the system is Collect and Return, which means we have to collect that system and have that fully diagnosed and checked through our repair team. "
 Thanks.

A:Replacement of battery under warranty

It depends on the system you have.  If the battery isn't user-removeable (i.e., it's inside the system rather than easily removed by sliding a latch externally),it's not a user repair and you will need to return the system to the depot for service.

http://en.community.dell.com/support-forums/laptop/f/3518/t/19974885
Relevancy 59.34%

I added the battery warranty to my warranty but am not sure what it covers. Does the battery need to literally go dead or does it cover wear and tear where it starts to hold less of a charge? Thanks.

A:Is battery warranty worth it?

I was wondering the same, I believe its a one time sealed battery replacement for any reason (inop, wear & tear)

https://forums.lenovo.com/t5/ThinkPad-X-Series-Tablet-and/Is-battery-warranty-worth-it/td-p/3287126
Relevancy 58.05%

Batter Check says 'OK'Plugged in and says 7% available (plugged in, not charging)Battery is not removable.When I unplug chord, kills operation.Been working great up to now.HP Support Battery Check program says "OK"Warranty just ended 3 days ago!!!Help!

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Pavilion-13-x360-PC-just-days-out-of-warranty-and-battery/td-p/5642537
Relevancy 57.19%

The battery on my HP Pavillion Laptop will not charge and is likely dead. I have gone through all of the troubleshooting steps including: (1) uninstalling and reinstalling the batterty driver, (2) reverting back to a previous restore point and(3) reinstalling Windows 10.  None of these steps have work so I concluded that the battery is dead. My product is still under warranty but after an hour on this site, I still cannot determine how to get my battery replaced.  Please advise me on where I can request a replacement battery.

A:WARRANTY REPAIR FOR DEAD BATTERY - Cant find instructions on...

Hi, What is your machine ? Please use the following instructions to find out the model/product of your machine:  http://support.hp.com/us-en/document/c00033108Regards.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/WARRANTY-REPAIR-FOR-DEAD-BATTERY-Cant-find-instructions-on/td-p/5687138
Relevancy 57.19%

how can I perform a system check on a built-in (not the external one!!) battery on T450s model? is there a way to get a replacement if I have an excessiv performance loss? The battery is in use for a bit more than one year and I have a 3 year warranty on it.Regardsmarco991

https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T450s-built-in-battery-health-check-and-warranty/td-p/3436626
Relevancy 57.19%

Product Name: HPVI04 Notebook batteryUsed in Laptop: HP ENVY 14 Notebook PCBattery life: 15 months Issue:  The battery(HPVI05 NOTEBOOK Battery) stopped working only 14months after purchase. Tried to buy the product online but this product is one of the worst product with 100s of poor reviews and helpless customer service facing the same problem. The customer service is equally bad with hours of waiting time and no solution. Tried to point out the poor feedback given to product but seems Team HP does not bother. Please Help P.S: http://store.hp.com/us/en/pdp/hp-vi04-notebook-battery?jumpid=Accessories_Finder_PDP #product details  #poorcustomerreview

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Battery-stopped-working-month-after-warranty-period-was-over/td-p/5854512
Relevancy 57.19%

I have a faulty 5 month old XPS 13 9350, the laptop is 5 months into a 2 year warranty, the first year is with Dell, the second year is with John Lewis, who we bought it through - we think either the battery has failed, or the motherboard.  The laptop is obviously still under warranty,  If I open the sealed unit to test the battery, and to backup my hard drive will my warranty be voided if I then take it to John Lewis for repair?
I have spoken to John Lewis and they say that if we take it into them, they will send off to Dell for repair and that, due to the Data Protection Act, whatever the problem is with the laptop they will wipe my hard drive??????

A:XPS 13 9350 can I open sealed battery unit under warranty???

Hello!  On most models of computers that Dell sells, they allow you to add or remove parts to suit your needs as long as you do not damage them.  You can find the service manual for your laptop here. As for what John Lewis' policies are I'm not sure as I've never heard of them.  Dell will do testing on the battery and motherboard as well as other components based on your issues when they receive the laptop.
As for data, its always a good idea to back up your hard drive.  There are generic steps that companies take when diagnosing computers and other devices and sometimes that requires reloading the OS and other software components to have a 'clean slate', as such they would wipe your hard drive.

http://en.community.dell.com/support-forums/laptop/f/3518/t/19988301
Relevancy 49.88%

sir service engineer told me that your ram socket burns due to heat or power fluctuation  and so we have to change your motherboard for that and this is not covered in your warranty. i have adp warranty .So can i arugu with them in these conditions  ?Is warranty doesnot cover issue due to power fluctuation , which cover accidental protection, too ?

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/is-adp-warranty-and-standard-warranty-doesnot-cover-issue/td-p/5835196
Relevancy 49.02%

sir hi actually i bought my lappi last year in the month of may 25th and since i was in last year of my collage i did not bother  to extend becouse of money issue. can i extend the warranty of the lapptop now ??pls help and if yes then what all the procedure i need to follow. ?  w/w  aayan akash. 

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/can-extend-the-warranty-HP-laptop-warranty-got-expired-which/td-p/5780150
Relevancy 47.3%

Hi, My laptop's manufacturer warranty has expired on January 24 2016. Can I buy extend warranty for my lappy??  

A:Can I extend the warranty after its manufacture warranty has...

Hello, If unit doesn't have any issues right now, yes you can extend the warranty. if there is any issue with the laptop then after repair you can extend the warranty  #hpexpertday




Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Can-I-extend-the-warranty-after-its-manufacture-warranty-has/td-p/5628410
Relevancy 45.58%

As the title suggests - my invoice specifically says 3yrs warranty was purchased with my M3800 in November 2014. I'm now showing as out of warranty after 2yrs
I'm having issues with a screen that was replaced in May/June 2016 and would like a replacement as I believe the unit is faulty. Please can you get in touch to resolve.
Thank you.

http://en.community.dell.com/support-forums/laptop/f/3518/t/19997367
Relevancy 44.29%

I Ganesh Kumar from Delhi purchased a HP Pavilion Notebook --AU TX Serial No- CD DR and Product No-W complaint T PA CJ nbsp from HP Showroom M s Computerland Nehru Place Delhi against Invoice No-CLNP dated July nbsp From the day one my laptop fluctuates with black screen to time continuously I talked to your HP show room from where it purchased but they complaint said to talk with customer care team nbsp When I talked with customer care executive nbsp and they registered my case ID - and committed to send the engineer Engineer came and tried to resolve the problem with software updatation but could not resolve I request to him to replace complaint the product nbsp Now It also having horizontal white lines over a green screen nbsp Yourcompany and sales persons do not disclose company complaint policies clearly with customers before sales first they take payments at any how after then they raise the invoice with undisclosed policies and also do not provide any warranty card any guide nbsp It is a totally defected piece and I do not want any kind to repairment nbsp I just want to replace the unit nbsp Please replace this defected piece nbsp nbsp Thanks nbsp nbsp RegardsGanesh KumarM nbsp

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/complaint/td-p/5747408
Relevancy 44.29%

complaint about your HP product HP ENVY x -j TU NB PC with serial number Personal Information Removed Re HP complaint case - Repair delay Complaint I'm very upset I bought that staff like a Year ago June in Australia luckily I'm travelling around Complaint the word on my second month after bought it doesn't battery work Complaint it was death so I can used Complaint right as I bought it Anyways the global warranty THATS MEAN FOR ALL THE WORD WARRANTY it doesn't exists I was in my home town in Argentina and I didn't get a positive aware from all America all they say the part that you need is in Asia really far away and nobody say nothing very sad and unprofessional I arrived to Auckland of March with a hope to have any positive answer I called to Dinesh B K from HP Customer Relations Team and this person say that the Company Corporation gonna help me so I send the staff pavilion to the service centre on th of APRIL they say it's would be ready in days TEN DAYS After a week I get an email And I got all of them that the repair is delay so I should waiting until th of May and then suddenly a week later I must to wait until th of May and now I must to wait till nd of JUNE of June almost a year a year sounder of incompetent Can somebody put your feet on my shoe Did I have not patience Does anybody have pants In HP Do you think is much better and easy to sell bitters candys You don't help me I feel really sad HP now for me have a bad reputation and now my family and friends now about this Thanks for you time sorry but is the true

A:Complaint

@ Simoncho

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Complaint/td-p/5627852
Relevancy 43.43%

I have this problem that i do not know how to solve and what it means.
Everytime I switched on my pc, there will be a pop up saying it is installing... then a pop up saying that the norton virus I have do not have auto protection etc, asking to uninstall and reinstall again, then I need to click ok to close it, and this always have 3 times, after the 3rd time, the norton virus thing only shows. I suspect this is something with the norton virus scan I purchase online, any idea what I should do? I am not sure how to uninstall and reinstall as I dont think I keep the file...?
Thanks.
 

https://forums.techguy.org/threads/complaint-on-norton.397186/
Relevancy 43.43%

I brought laptop on with an issue on the screen as it was blinking like horizontal white lines or the screen goes black and come instantly many times for couple of seconds and increases with time and when i contact my File Re: a To Complaint supporter http www arab-computers com the ones whom i brought the laptop from they took it for a month to replace it cause it was in the - days- but they gave me the same laptop again but closed like brand new nbsp and i have nothing to prove Re: To File a Complaint it nbsp and i knew it cause it got the same issue and i discovered it after couple of days so i went back to them and gave them Re: To File a Complaint the laptop with the same issue they took more than nbsp months to fix it and this time when i used it there were the same issue of the screen and also a new issue that the setup of the windows is not genuine as i bought it with windows license Re: To File a Complaint so i took some while to go back again to them and they took nbsp it for nbsp month but this time they took it before warranty and handed it after but i got it back with they same issue and it is not fixed what should i do nbsp

https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Re-To-File-a-Complaint/td-p/3438602
Relevancy 43.43%

OK this thing started popping up last night I ve been reading around and so far I gather there is no silver bullet to get rid of it but rather running HijackThis and everyone has to delete different things Am I right so far Please help here s the log file Logfile of HijackThis v Scan saved at PM on Platform Windows B Win x MSIE Internet Explorer v SP Running processes C WINDOWS SYSTEM KERNEL DLL C WINDOWS SYSTEM MSGSRV EXE C WINDOWS SYSTEM MPREXE EXE C another wupdater.exe Yet complaint... PROGRAM FILES ENCOMPASS MONITOR EXE C WINDOWS SYSTEM MSTASK EXE C WINDOWS SYSTEM mmtask tsk Yet another wupdater.exe complaint... C WINDOWS EXPLORER EXE C OPLIMIT OCRAWARE EXE C WINDOWS SYSTEM SYSTRAY EXE C Yet another wupdater.exe complaint... OPLIMIT OCRAWR EXE C WINDOWS SYSTEM ATIKEY EXE C WINDOWS SYSTEM ATICWD EXE C COMPAQ INTERNET WATCHDOG EXE C WINDOWS LOADQM EXE C WINDOWS SYSTEM QTTASK EXE C WINDOWS CYB K EXE C PROGRAM FILES BROWSER MOUSE MOUSE A EXE C PROGRAM FILES MESSENGER MSMSGS EXE C PROGRAM FILES MICROSOFT OFFICE OFFICE OSA EXE C WINDOWS SYSTEM DDHELP EXE C PROGRAM FILES AT amp T WNCLIENT PROGRAMS WNCONNECT EXE C PROGRAM FILES AT amp T WNCLIENT PROGRAMS WNCSMSERVER EXE C WINDOWS SYSTEM RNAAPP EXE C WINDOWS SYSTEM tapiexe exe C PROGRAM FILES INTERNET EXPLORER IEXPLORE EXE C WINDOWS SYSTEM PSTORES EXE C WINDOWS TEMP ZTV HIJACKTHIS EXE R - HKCU Software Microsoft Internet Explorer Main Start Page http my att net R - HKLM Software Microsoft Internet Explorer Main Default Page URL http www att net R - HKCU Software Microsoft Internet Explorer Main Window Title Microsoft Internet Explorer provided by AT amp T WorldNet Service R - HKCU Software Microsoft Internet Explorer SearchURL Default about blank R - HKLM Software Microsoft Internet Explorer Main Local Page R - URLSearchHook IncrediFindBHO Class - D FF - BE- -B C - BB A - C PROGRA INCRED BHO INCFIN DLL F - win ini load C OPLIMIT ocraware exe O - BHO CCHelper - CF B EE- - D -A E- BB E - C PROGRAM FILES PANICWARE POP-UP STOPPER CCHELPER DLL O - BHO no name - - F - D - - D F - C PROGRA SPYBOT SDHELPER DLL O - BHO no name - EF - - - C - AA A DA - no file O - BHO NavErrRedir Class - D FF - BE- -B C - BB A - C PROGRA INCRED BHO INCFIN DLL O - Toolbar msdxmLC dll email protected amp Radio - E - F- D - E- A C - C WINDOWS SYSTEM MSDXM OCX O - Toolbar Pa amp nicware Pop-Up Stopper - E C-F E- CB-AF F- ADD C FF - C PROGRAM FILES PANICWARE POP-UP STOPPER PSTOPPER DLL O - HKLM Run SystemTray SysTray Exe O - HKLM Run Essdc C WINDOWS OPTIONS CABS ESSDC EXE O - HKLM Run AtiKey Atikey exe O - HKLM Run AtiCwd Aticwd exe O - HKLM Run Compaq Internet Setup C Compaq Internet InetWizard exe RUN O - HKLM Run Watch Dog Program C COMPAQ INTERNET WATCHDOG EXE O - HKLM Run Encompass Monitor C Program Files Encompass MONITOR EXE O - HKLM Run ConMgr exe quot C PROGRAM FILES EARTHLINK CONMGR EXE quot O - HKLM Run UpdateMgr exe quot C PROGRAM FILES EARTHLINK UPDATEMGR EXE quot NOCM O - HKLM Run LoadQM loadqm exe O - HKLM Run QuickTime Task C WINDOWS SYSTEM QTTASK EXE O - HKLM Run C K C WINDOWS CYB K EXE O - HKLM Run FLMOFFICE DMOUSE C Program Files Browser MOUSE mouse a exe O - HKLM Run updater C Program Files Common files updater wupdater exe O - HKLM RunServices EncMonitor C Program Files Encompass Monitor exe O - HKLM RunServices SchedulingAgent mstask exe O - HKLM RunServices McAfeeWebScanX C PROGRAM FILES MCAFEE MCAFEE OFFICE MCAFEE VIRUSSCAN WebScanX Exe RUNSERVICES O - HKCU Run MSMSGS quot C Program Files Messenger msmsgs exe quot background O - Startup Office Startup lnk C Program Files Microsoft Office Office OSA EXE O - Startup EPSON Background Monitor lnk C ESM Stms exe O - HKCU Software Policies Microsoft Internet Explorer Restrictions present O - HKCU Software Policies Microsoft Internet Explorer Control Panel present O - Extra context menu item amp Show SurfMonkey Bar - c program files Monkey Bar ShowSurfMonkeyBar htm O - Extra button Messenger HKLM O - Extra Tools menuitem Messenger HKLM O - Extra... Read more

A:Yet another wupdater.exe complaint...

Hi loozinit

Welcome to TSG!

Run Hijack This again and put a check by these. Close ALL windows except HijackThis and click "Fix checked"

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL

O2 - BHO: (no name) - {00000EF1-0786-4633-87C6-1AA7A44296DA} - (no file)

O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL

O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe

O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://www.addictivetechnologies.ne...cab/fngrbng.cab

Restart to safe mode and delete:

The C:\Program Files\Common files\updater folder

How to start your computer in safe mode
 

https://forums.techguy.org/threads/yet-another-wupdater-exe-complaint.238870/
Relevancy 43.43%

My name is Swati Bansal My HP laptop Product number F D PA Serial number CB STW has got some issue that its battery is not charging when charger plugged in I took the laptop to the authorised service centre in Raj Nagar ghaziabad and they advised to replace the battery We got the new original battery but the problem still persisted Again my HP notebook Complaint of I took the laptop to the authorized service centre in Noida sector- and they are unable to diagnose the issue they told us that the problem is with the motherboard that will cost Rs but to remind you that the Complaint of my HP notebook motherboard of this unit has been replaced twice within the warranty period What I Complaint of my HP notebook don't understand that what kind of motherboard does the HP has that they keep getting corrupted within few months nbsp I am really upset with the kind of product HP has provided me and with the services too that each service centre tells a different problem I would really appreciate if HP could assist me to get this issue resolved with minimum cost involved Till now I have already spent Rs to resolve this issue with my laptop and it is still not rectified Hope HP will take action asap

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Complaint-of-my-HP-notebook/td-p/5741260
Relevancy 43.43%

I purchased Win 7 OS online in January and installed it on my daughter's PC with not difficulty. But I was never asked to provide the 'key' that came with the software. It seems to work fine, and MSFT updates are keeping it current.. But there is always a display saying 'This copy of Windows is not genuine. Build 7601.' Is this message hampering the OS in some way? What can I do to stifle this message? If I somehow informed the OS of the key, would that stop it? Thanks.
 

A:Complaint from PC that the OS is not genuine

Where did you buy this copy from?

Post a link if you can.

Since you have a key code, Go to "Control Panel, System". There near the bottom, there should be the product code. If it is not the one you have, click the "Change product code" and then enter the one you have.

If the code that is listed is the same as the one you have, call Microsoft.
 

https://forums.techguy.org/threads/complaint-from-pc-that-the-os-is-not-genuine.1125719/
Relevancy 43.43%

Hey, so on startup a command prompt opens up, which I assume loads extendedunlimited.org on my browser (chrome). Running AVG, Malwarebytes, and AdwCleaner hasn't gotten rid of it. 
 
I see you guys get this problem a lot, so hopefully it's an easy fix! 
 
 
Thanks!

A:Another ExtendedUnlimited complaint

Hi,please run a FRST scan:Please download Farbar Recovery Scan Tool and save it to your Desktop.(If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)Start FRST with administator privileges.Make sure the option Addition.txt is checked and press the Scan button.When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.Please copy and paste these logs in your next reply.

http://www.bleepingcomputer.com/forums/t/547764/another-extendedunlimited-complaint/
Relevancy 43.43%

I got this e-mail from my service provider Is this lagit I have three computers in my home Using a router I check them all everyweek or so for Roadrunner Complaint spyware malware etc Using Malwarebytes spybot super anti spyware running virus scans keeping them clean How can I find out or know for sure if one of them is in fact infected Is there a program I can use to test one of my PC'S Thanks for the help Road Runner has received complaints with data showing that a computer connected to the cable modem Roadrunner Complaint assigned to your Road Runner account has been used to send mass quantities of SPAM or UCE unsolicited commercial email After reviewing the complaint data it appears that your PC may be infected with malicious software and is being hijacked and used as a quot zombie quot mail relay or as part of a quot botnet quot A botnet is a network of zombie computers that are infected with code that allows an unauthorized user to control them via the Internet These computers can be used to spread spam launch denial-of-service attacks against web sites and conduct fraudulent activities The following news link provides addtional information http www rrsecurity-abuse com index php NOTE If you are experiencing problems with the links provided in this message try copying and pasting them into the address bar of your browser window If you're sure no one has used your computer to send SPAM then your PC is probably infected with malware and is actively being exploited Please note that these messages are most often NOT being sent from your email address or email application but rather from a piece of malicious software running on your PC You many have also noticed your PC running slowly or acting strangely due to this activity Here's a Link that might be helpful http vil nai com vil averttools aspx Due to the difficulty in locating and identifying these malware components we recommend that you reinstall your operating system or have your computer professionally serviced as most antivirus programs rarely detect these types of problems Because this activity does put our network at risk as well as the service of our other customers we do ask that you reply to this email indicating action has been taken to resolve this issue Additional complaints of this type may result in the temporary interruption without prior notice of your service until the PC has been secured Thank you in advance for your cooperation in helping stop the spread of this problem Sincerely TW Wisconsin Road Runner Abuse Team

A:Roadrunner Complaint

  
Quote: Originally Posted by bonkers72


I got this e-mail from my service provider. Is this lagit? I have three computers in my home. Using a router. I check them all everyweek or so for spyware, malware, etc. Using Malwarebytes, spybot, super anti spyware,running virus scans, keeping them clean. How can I find out, or know for sure if one of them is in fact infected? Is there a program I can use to test one of my PC'S? Thanks for the help.


Road Runner has received complaints (with data) showing that a computer connected to
the cable modem assigned to your Road Runner account has been used to send mass
quantities of SPAM or UCE (unsolicited commercial email).

After reviewing the complaint data, it appears that your PC may be infected with malicious
software and is being hijacked and used as a "zombie" mail relay (or as part of a "botnet").
A botnet is a network of zombie computers that are infected with code that allows an unauthorized user
to control them via the Internet. These computers can be used to spread spam, launch denial-of-service
attacks against web sites, and conduct fraudulent activities.

The following news link provides addtional information:

http://www.rrsecurity-abuse.com/index.php
NOTE: If you are experiencing problems with the links provided in this message, try copying
and pasting them into the address bar of your browser window.

If you're sure no one has used your computer to send SPAM, then your PC is probably infected
with malware and is actively being exploited.

Please note that these messages are most often NOT being sent from your email address or
email application, but rather from a piece of malicious software running on your PC. You many have also noticed your PC running slowly or acting strangely due to this activity. Here's a Link that might be helpful.

http://vil.nai.com/vil/averttools.aspx

Due to the difficulty in locating and identifying these malware components, we recommend that you
reinstall your operating system or have your computer professionally serviced as most antivirus programs
rarely detect these types of problems.

Because this activity does put our network at risk, as well as the service of our other customers, we do ask that you
reply to this email indicating action has been taken to resolve this issue. Additional complaints of this type may result
in the temporary interruption (without prior notice) of your service until the PC has been secured.

Thank you in advance for your cooperation in helping stop the spread of this problem.

Sincerely,

TW Wisconsin Road Runner Abuse Team




TBH, It does sound legit. Botnets are notoriously difficult to find even with current AV defs, and knowledge. It is often the best course of action to format and re-install.

Ken

http://www.sevenforums.com/system-security/85576-roadrunner-complaint.html
Relevancy 43%

I purchased an Acer Aspire XC- from Acer Direct last year for my daughters Christmas present nbsp Since setting against formal Acer? How I complaint log a do up the pc we have had ongoing problems including the pc randomly turning itself back on when not in use and finally refusing to log in at all nbsp I reported this to Acer How do I log a formal complaint against Acer? and a customer service rep attempted to fix the problem over the phone by resetting How do I log a formal complaint against Acer? the machine but when this didn't work we were asked to package the tower and send it to the service centre via UPS nbsp This we did and after a wait we recived a bill for repairs to a faulty HDD and for damage to the casing nbsp The tower was in IMMACULATE condition when it was returned to Acer and despite Acer now agreeing to repair the faulty HDD under warranty they are still asking us to pay for damage to the casing of the tower which evidently won't even close now or they will return it in a damged condition nbsp I am not prepared to pay for for repairs to a machine that was immaculate and under warranty when it left us nbsp They have sent us a form How do I log a formal complaint against Acer? saying that the packaging was sufficient and undamaged but that the casing was broken front and bottom and was dirty all over nbsp How is this possible nbsp I am so angry nbsp Acer you are not getting away with this nbsp Please tell me how to log a formal complaint against 'Angela' the member of the escalations team and 'Scott' the warehouse man who unpacked and somehow damaged my daughter's pc and the Acer company in general for such shoddy and unprofessional customer service nbsp nbsp Acer can keep the machine they damaged and I want my money refunded to buy a suitable machine for my daughter to complete her homework on not too much to ask nbsp I will NEVER buy an Acer product again

A:How do I log a formal complaint against Acer?

Hi kingsleyd,
 
I understand that this is a frustrating situation for you and can ensure you that we don't take these situations lightly. Having to contact a user and inform them of charges that fall outside of warranty is unpleasant and unfortunate for everyone.
 
The damage to the casing is not something that would be covered by the warranty and Acer can only address the way we received the device. We aren't capable of definitively stating where the damage occurred. If you believe the damage happened in shipping, is it possible that insurance from the shipper could help you out?
 
If you'd like to shoot me a private message with your serial number, case number and contact information, I'll gladly pass this information along and make sure that the team can review your situation.
 
Thanks,Cory

http://community.acer.com/t5/Aspire-Desktops/How-do-I-log-a-formal-complaint-against-Acer/td-p/426696/jump-to/first-unread-message
Relevancy 43%

A browser hijacker snaked its way onto my computer The moment it happened about McAfee Complaint support. McAfee popped up saying that it had found and cleaned two trojans and warned me about a PUP Well clearly something got through because the hijacker is alive and well I ran a quick scan and then a deep scan with McAfee and it didn't catch Complaint about McAfee support. anything I ran Malebyte Spybot and Ad-Aware Still nothing So I used the McAfee support feature I chatted with a guy who was clearly using pre-designed responses and after leading me Complaint about McAfee support. on for a minute or two s he told me that s he wanted to route me to a specialist who would take control of my computer and fix the issue all for a cool I said that's preposterous because there are several local tech guys who will do it for only bucks I said that I expected a better price because I had already paid for the McAfee subscription to do a job it had failed to do S he told me to contact Dell my computer is a Dell for more options and then ended the chat session I'd like to talk to an actual person but the phone support option costs money God knows how much Are there any subscription based Anti Virus programs that have good support Are there any that entitle the user to reduced prices for virus removal

http://www.bleepingcomputer.com/forums/t/265847/complaint-about-mcafee-support/
Relevancy 43%

Hi-This morning I woke up and turned on my puny Windows netbook which I need to replace only to discover - you guessed it - Chrome unable to access any Google pages due to a quot weak signature algorithm quot warning plus random popups in my Chrome browsing I have not downloaded anything suspicious or been anywhere unusual but I did update my Adobe and Java in the last several days I ran MBAM free version in safe mode and it another Yes, Sirefef/Zeroaccess complaint discovered four files which I foolishly did not check or log I simply had them taken care of as in the recent past MBAM has been all I needed However upon reboot Yes, another Sirefef/Zeroaccess complaint I found the same problems on my system I tried TDSSKiller - it found nothing either in Yes, another Sirefef/Zeroaccess complaint Safe or out while running as an administrator I tried Hijackthis got this Logfile of Trend Micro HijackThis v Scan saved at PM on Platform Windows SP WinNT MSIE Internet Explorer v Boot mode NormalRunning processes C windows system taskhost exeC windows system Dwm exeC windows Explorer EXEC Windows System igfxtray exeC Windows System hkcmd exeC Windows System igfxpers exeC Program Files Realtek Audio HDA RtHDVCpl exeC Program Files Realtek Audio HDA RtHDVBg exeC windows system igfxsrvc exeC Program Files Synaptics SynTP SynTPEnh exeC Program Files TOSHIBA Power Saver TPwrMain exeC Program Files TOSHIBA SmoothView SmoothView exeC Program Files TOSHIBA FlashCards TCrdMain exeC Program Files NortonInstaller C C - F D- F -AAA - EF E NIS A E D InstStub exeC windows system igfxext exeC Program Files Synaptics SynTP SynTPHelper exeC Program Files TOSHIBA Utilities KeNotify exeC Program Files TOSHIBA TOSHIBA Web Camera Application TWebCamera exeC Program Files TOSHIBA TOSHIBA Service Station ToshibaServiceStation exeC Program Files TOSHIBA BulletinBoard TosNcCore exeC Program Files TOSHIBA ReelTime TosReelTimeMonitor exeC Program Files Winamp winampa exeC Program Files Boingo Boingo Wi-Fi Boingo Wi-Fi exeC Program Files DivX DivX Update DivXUpdate exeC Program Files Common Files Java Java Update jusched exeC Users jasho AppData Roaming Google Google Talk googletalk exeC Program Files Veoh Networks VeohWebPlayer veohwebplayer exeC Program Files Skype Phone Skype exeC Program Files McAfee Security Scan SSScheduler exeC Program Files TOSHIBA TOSHIBA HDD SSD Alert TosSENotify exeC Users jasho Downloads tdsskiller exeC Program Files Mozilla Firefox firefox exeC windows system taskhost exeC windows system taskeng exeC windows system SearchFilterHost exeC windows system taskmgr exeC Users jasho Downloads HijackThis exeR - HKCU Software Microsoft Internet Explorer Main Default Page URL http g msn com Toshiba en-usR - HKCU Software Microsoft Internet Explorer Main Search Page http go microsoft com fwlink LinkId R - HKCU Software Microsoft Internet Explorer Main Start Page http g msn com Toshiba en-usR - HKLM Software Microsoft Internet Explorer Main Default Page URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Default Search URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Search Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Start Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Search SearchAssistant R - HKLM Software Microsoft Internet Explorer Search CustomizeSearch R - HKCU Software Microsoft Internet Explorer Toolbar LinksFolderName O - BHO AcroIEHelperStub - DF C-E AD- -A -FA C EBDC - C Program Files Common Files Adobe Acrobat ActiveX AcroIEHelperShim dllO - BHO Symantec NCO BHO - ADB E- AFF- - AA - DAC DFA - C Program Files Norton Internet Security Engine coIEPlg dllO - BHO Symantec Intrusion Prevention - D EC - AAE- -AEEE-F F C - C Program Files Norton Internet Security Engine IPSBHO DLLO - BHO Java Plug-In SSV Helper - BB-D F - C-B EB-D DAF D D - C Program Files Java jre bin ssv dl... Read more

A:Yes, another Sirefef/Zeroaccess complaint

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster. NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will appear Click OKDeFogger may ask you to reboot the machine, if it does - click OKDo not re-enable these drivers until otherwise instructed.Security CheckDownload Security Check by screen317 from here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the contents of that document.Download DDS:Please download DDS by sUBs from one of the links below and save it to your desktop:
Download DDS and save it to your desktop

Link1
Link2
Link3

Please disable any anti-malware program that will block scripts from running before running DDS.

Double-Click on dds.scr and a command window will appear. This is normal.Shortly after two logs will appear:
DDS.txt Attach.txtA window will open instructing you save & post the logsSave the logs to a convenient place such as your desktopCopy the contents of both logs & post in your next replyinformation and logs:In your next post I need the following

.logs from DDSlet me know of any problems you may have hadGringo

http://www.bleepingcomputer.com/forums/t/461487/yes-another-sirefefzeroaccess-complaint/
Relevancy 43%

My laptop is brand new ( bought in February 2016) already went for repairs with your HP department twice and does not work ... Called the HP 800 number and they are not calling me back and putting me on hold from departments to departments for over an hour twice ...And that's just this 3rd time I"m asking for help . I bought this laptop for my husband for his travel in June to be able to skype with the kids and we have not been able to use it ... I cannot take any more calls to across the globe to a customer service that is avoiding the solution . Please help me reach US coorporate . Our case number ends in 6723 ...Please help me ! 

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/How-to-reach-the-Complaint-Department/td-p/5638788
Relevancy 43%

We have purchased steel body hp 8 GB pendrive from our local Ambala Cantt market few months back.
I'm very sorry to inform your that this 8 gb pendrive is not working and is out of order now . We have already checked it from your local dealer and he advised us to come a compalint to you.
So you are requested to kindly replace the same at your earliest and inimate is by return mail/sms or inform us teliphonicallg at the below mentioned no.

Regards
Amit Singal
C/o Luxmi Stored
[personal information removed]

A:Urgent complaint of 8 GB pendrive

Hi @Amitsingal, I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

http://h30434.www3.hp.com/t5/Sprout-by-HP/Urgent-complaint-of-8-GB-pendrive/td-p/5760842
Relevancy 43%

I paid for an Inspiron on Dec I had problem the first day with it and complained within days it took months for an agent to tell that I had to ask within the first days to get a new replacement so they would only provide refurbished ones since then and until today I have sent a laptop back at least times and had more that motherboards and touchpad the touchpad complaint? do formal How file I a problems are the same on all of them on top of that my rep says nice things in emails but basically called me a liar twice on the phone at times she would not respond to emails until I filed a complaint with Better Business at least she responds to emails but nothing is better I sent my last laptop back to Dell as it too was bad FedEx confirms that Dell got it back but my reps will not tell me its service tag even though I have explicitly asked for it more than How do I file a formal complaint? times in the last days my rep says that I have to file a police report but she refuses to tell me if I sent it back or not this has been going on for over months and I have literally lost hundreds of hours installing uninstalling systems files amp software on top of that I have lost hundreds of dollars in Internet subscriptions that I can use it is a disgrace that a faithful Dell customer has How do I file a formal complaint? been treated this way I have other Dell laptops that I now use and don t have any complaints about them but I am already frustrated by Dells reps and failure to give me what I paid for months ago DISGRACEFUL customer service and support john shivers

A:How do I file a formal complaint?

If you sent it back with a Dell RMA, you have an email that indicates the system details and the tracking number.  That's all you need.
If you sent it out on your own, without an RMA - contact FedEx.

http://en.community.dell.com/support-forums/laptop/f/3518/t/19995326
Relevancy 43%

Hi,

Can someone please tell me if Card Xpert nVidia 16MBb Grahpics Card is Vesa DDC2 Complaint.

Thanx to all.
 

http://www.techspot.com/community/topics/vesa-ddc2-complaint.22156/
Relevancy 43%

After my friend's laptop wouldn't run on battery power OR charge the battery I tried many "fixes."
 
Shockingly none worked that I found.
 
Only one thing worked for me to my surprise.
 
A last ditch effort was to open up the laptop (sony pcg-81114L) and disconnect the cmos battery for a few minutes to reset the CMOS.
 
To my surprise, when powered on, the battery instantly showed it was charging AND when removing the power plug the battery POWERS the laptop now! (and I'd thought I was wasting my time.)
 
Worked with an off brand battery also.
 
Many times this has saved many computers that have odd "unsolvable" things wrong with them.
 
Surely someone else has done this also but I haven't seen it posted anywhere to my knowledge.
 
Thank GOD for bringing the idea to remembrance!

A:sony vaio won't charge battery or run on battery power (CMOS BATTERY FIX!)

Hi askfault,
Do you have any information on how this fixes the battery problem? would be interested to know.
 
Xen

http://www.bleepingcomputer.com/forums/t/511609/sony-vaio-wont-charge-battery-or-run-on-battery-power-cmos-battery-fix/
Relevancy 42.57%

Got this on my Windows 7 Ultimate machine. I cannot boot via regular mode or any of the safe modes. What other options are out there besides wiping the system?
 

A:Internet Crime Complaint Virus Help

Ok I got in safe mode via command prompt from my windows 7 boot disk. Glad I had that.
 

https://forums.techguy.org/threads/internet-crime-complaint-virus-help.1082439/
Relevancy 42.57%

I am running windows xp professional. This virus has taken over. The picture pops up in safe mode, safe mode with command prompt, and safe mode with networking. It won't let me do anything but make a payment. PLEASE HELP!!!!

A:Internet crime complaint center

Welcome aboard I'll report this topic to appropriate helpers.Hold on....

http://www.bleepingcomputer.com/forums/t/479364/internet-crime-complaint-center/
Relevancy 42.57%

I have a major issue regarding hp back to college offer . The executives of the exlusive showroom did't tell me about that it will be last for 1 week of buying it due to which I dinn't redeem the offer because of their mistake and now they are saying that they cann't do anythig on it  and also accepting their mistake                  So, help in redeeming this offer .

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Complaint-regarding-hp-back-to-college-offer/td-p/5684344
Relevancy 42.57%

I recently had the fun interaction of receiving this internet crime complaint center virus.I tried the first of removal steps:Restarting my computer with no internet connection.. Nothing.Restarting my computer in safe mode with networking.. Nothing.Restarting my computer in safe mode with command prompt.. I almost got something here. The command prompt started to come up, only for the virus screen to reappear.I couldn't get anywhere to actually remove anything.I really have no idea what to try from this point considering I can't get to my desktop at all. [Does logging into a different user matter at all?]I am running Windows XP.I don't have everything on my computer backed up so a complete reinstall is a total last resort for me/ [Also I heard from multiple sources that this did no good].Please help! I would love my computer back.

A:Internet Crime Complaint Virus

I'll report this topic to appropriate helpers.
Hold on...

http://www.bleepingcomputer.com/forums/t/482666/internet-crime-complaint-virus/
Relevancy 42.57%

Hi everyone, I just received my Y40 and found out that it came with a French keyboard. Could anyone verify that this is an anomaly or does everyone get French keyboards. It makes no sense at all to automatically sell french keyboards to Canada when most people do not speak french. I understand they need to offer the optionality, but they shouldn't automatically assume that people want french keyboards.  This is very frustrating as the Lenovo website shows the US version of the keyboard. I'm talking to support and trying to figure out what can be done. If anyone has any success stories that they can share on rectifying the situation, please do share to help all of us fellow Canadians out. Thank you for all of your help!   

A:Complaint - Y40 in Canada - French Keyboard

So no one else has this issue with the Y40? Maybe I just got the wrong one then? 

https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Complaint-Y40-in-Canada-French-Keyboard/td-p/1661463
Relevancy 42.57%

DO NOT PURCHASE AN ACER TRAVELMATE P ULTRABOOK nbsp My company purchased of these last year because they seemed like P645 Complaint a Lodging - Ultrabook good machines nbsp Sturdy Lightweight Great Specs nbsp The only problem we've run into is that every single one of them developed the same problem at somewhere between months and year nbsp They begin to switch off without warning but only when on battery power nbsp Plugged in they work just fine nbsp So we ship them back to Acer one-by-one at our cost for shipping Acer doesn't have the common courtesy to pay for shipping of a defective laptop and hope for the best nbsp of the laptops sent in for repair come back with the correct diagnosis - Replaced Motherboard and they work like a charm nbsp The other come back with varying diagnosis updated bios nothing wrong and then we have to ship them back again at our cost Did I mention that acer doesn't have the common courtesy to pay for shipping on a defective laptop and we hope for the best nbsp At this point we've put enough into shipping these laptops to TX for repair that we could have purchased a new laptop from Acer but I wouldn't because it would have to be repaired in - months nbsp BUYER BEWARE - this laptop is defective and should have been recalled nbsp We started purchasing our new company laptops through another organization as a result Lodging a Complaint - P645 Ultrabook and we are very Lodging a Complaint - P645 Ultrabook happy nbsp

A:Lodging a Complaint - P645 Ultrabook

I've had the same experience with Acer, but on a different model (still travelmate series though). I wonder why Acer can't completely eliminate this problem

http://community.acer.com/t5/Travelmate/Lodging-a-Complaint-P645-Ultrabook/td-p/358860/jump-to/first-unread-message
Relevancy 42.57%

Dear Lenovo nbsp I am writting to complain about your equipment as well as the Yoga Support Technical in... Pro, 2 Complaint & about technical support team you have in Santo Domingo Dominican Republic GBM Dominicana GBM-DR nbsp I bought a brand new Yoga Pro laptop Complaint about Yoga 2 Pro, & Technical Support in... from a friend that brought it from the U S last year in its box and seals intact full warranty for around USD After having it for months and roughly of use and several visits to GBM-DR this faulty equiment is useless Here is the recap nbsp First a tag was making contact with the CPU fan GBM-DR ordered a new fan and change it nbsp Then the WIFI connection kept dropping After checking GBM-DR decided to replace the wifi card which took like two months As you can imagine I spent whole month using the computer for non-internet purposes nbsp Afterwards I took it again to GBM-DR because this time the machine did not turned on I demanded for a new equipment since this one was giving me so much trouble but the people at GBM-DR told me that ordering a replacement for this machine was not possible The motherboard was damaged and the repairment would take months I was left months without computer and very unsatisfied nbsp When they returned it the keyboard lights weren't turning on so I had to come back They fixed that right away nbsp Lastly on last december I brought the computer because the screen started to flicker and black out for no reason The people at GBM-DR told me that my warranty was over and I had to pay for the service I left the place nbsp As you see I have months dealing with a USD computer that is faulty pure garbage The support service in Dominican Republic knew my computer was faulty and they never provided me with a definitive solution Always kept staling the case when they should have given me a new equipment To put the cherry on the top is an enigma to contact the headquaters customer service support to file a complaint nbsp nbsp I really am very pissed at Lenovo because of the defective equipment you nbsp allowed to go to the market the underwhelming customer service you provide the underqualified technical support I received in Dominican Republic GBM-DR and the fact that I am stuck with a USD piece of crap that I can't use nbsp to work and I cannot sell forward nbsp I feel cheated stolen from and ripped-off by Lenovo and its chain of service I demand a satisfactory resolution of this situation

A:Complaint about Yoga 2 Pro, & Technical Support in...

The same thing happened to me. I haven't even used the computer for the last 3 months because "support" just kept saying they couldn't help me because it was a software problem - and there was NOTHING on my computer but what it came with. Still under warranty and I'm out of the USA, I too feel cheated. I told the service to look up the problem on this site because it's not only me. She said, it's only me. Nice! I can send this back to America. It's taken about 30 hours of trying to fix it myself, now I just avoid it. I know this is a problem with the configuration of LENOVO and Windows 10 because the same things happened when I updated my Lenovo Yoga Pro 2 from Windows 8 to 10. I'm overwhelmed and unsatisfied to say the least.

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Complaint-about-Yoga-2-Pro-amp-Technical-Support-in-Dominican/td-p/2241010
Relevancy 42.57%

I am infected with the "internet crime complaint center" ransomware I guess. I have a Windows XP SP3 PC that is unable to even reboot to safe mode without having the infection show that nasty screen. Normally this PC runs Avira free Antivirus. I have Malwarebytes too and this PC's internt runs through a Cisco router.

I was going to try the: Remove the FBI MoneyPak Ransomware or the Reveton Trojan By Lawrence Abrams and I have searched the forums for help but I am unable to see how to get past the "FBI" screen to begin to try anything.

Help would be appreciated. Thanks in advance.

A:internet crime complaint center

Try this please. You will need a USB drive.Download http://unetbootin.sourceforge.net/unetbootin-xpud-windows-latest.exe & http://noahdfear.net/downloads/bootable/xPUD/xpud-0.9.2.iso to the desktop of your clean computerInsert your USB drivePress Start > My Computer > right click your USB drive > choose Format > Quick formatDouble click the unetbootin-xpud-windows-387.exe that you just downloadedPress Run[/b then OKSelect the DiskImage option then click the browse button located on the right side of the textbox field.Browse to and select the xpud-0.9.2.iso file you downloadedVerify the correct drive letter is selected for your USB device then click OKIt will install a little bootable OS on your USB deviceOnce the files have been written to the device you will be prompted to reboot ~ do not reboot and instead just Exit the UNetbootin interfaceAfter it has completed do not choose to reboot the clean computer simply close the installerNext download http://noahdfear.net/downloads/driver.sh to your USBRemove the USB and insert it in the sick computerBoot the Sick computerPress F12 and choose to boot from the USBFollow the promptsA Welcome to xPUD screen will appearPress FileExpand mntsda1,2...usually corresponds to your HDDsdb1 is likely your USBClick on the folder that represents your USB drive (sdb1 ?)Confirm that you see driver.sh that you downloaded therePress Tool at the topChoose Open TerminalType bash driver.shPress EnterAfter it has finished a report will be located on your USB drive named report.txtRemove the USB drive and insert back in your working computer and navigate to report.txt

Please note - all text entries are case sensitiveCopy and paste the [b]report.txt for my review

http://www.bleepingcomputer.com/forums/t/481803/internet-crime-complaint-center/
Relevancy 42.57%

I have the exact same laptop and same problem. when it restarts during installation for the firs time it goes to blue screen and says "The BIOS in this system is not fully ACPI compliant. Please conact your system vendor for an updated version." Does anyone know what I can do to fix this?
 

A:BIOS Not Fully ACPI Complaint

Have you checked for a BIOS update at the Gateway site? I couldn't find a MX5360 model on their website.
 

https://forums.techguy.org/threads/bios-not-fully-acpi-complaint.560632/
Relevancy 42.57%

Help!
My PC picked this up last night and I've tried many of the internet suggested fixes. There isn't any file named ctfmon.lnk to be found anywhere. However I did find pj_bsfjeb that I cannot delete because it says "the action cannot be completed because the file is open Quad Database Monitor." It also will not always start in safe mode. Sometimes I just have to press F8 all during startup and I get a black background screen with large icons (like safe mode) but it doesn't say safe mode in the corners. I also installed Malwarebytes and it did it's rkill thing but the virus is still here. I don't have any backup set up either. How can I get rid of it?
Thanks,
John

A:Internet Crime Complaint Center Win 7

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.I need to get some reports to get a base to start from so I need you to run these programs first.-DeFogger-Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will appear Click OKDeFogger may ask you to reboot the machine, if it does - click OKDo not re-enable these drivers until otherwise instructed.-Security Check-Download Security Check by screen317 from here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the contents of that document.-Download DDS-Please download DDS from one of the links below and save it to your desktop:
Download DDS and save it to your desktop

Link1
Link2
Link3
Double-Click on dds.scr and a command window will appear. This is normal.Shortly after two logs will appear:
DDS.txt Attach.txtA window will open instructing you save & post the logsSave the logs to a convenient place such as your desktopCopy the contents of both logs & post in your next replyinformation and logsIn your next post I need the following

both reports from DDS report from security checklet me know of any problems you may have hadGringo

http://www.bleepingcomputer.com/forums/t/482004/internet-crime-complaint-center-win-7/
Relevancy 42.57%

My warranty Long Too Complaint? How It File A Before is To Late was up for my laptop in October of and I did not want How Long Before It is Too Late To File A Complaint? to really complain especially now since it is months after the fact Over the first year that I owned my laptop I learned that the trackpad was defective No problem since I just How Long Before It is Too Late To File A Complaint? had to send it in I did and when I got it back I learned that nothing was done How Long Before It is Too Late To File A Complaint? with it and so I had to send it back a second time I got it back and just after my warranty expired the trackpad no longer worked and I have had to use an external computer mouse ever since It has just been frustrating that I cannot use my touchpad and that my computer has never been truly fixed I take very good care of my laptop and I know for a fact that the touchpad is still defective Does anybody know of anywhere I could complain directly to the company or if I should not complain if it is too late after the warranty

A:How Long Before It is Too Late To File A Complaint?

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/How-Long-Before-It-is-Too-Late-To-File-A-Complaint/td-p/5727276
Relevancy 42.57%

DO NOT PURCHASE AN ACER TRAVELMATE P Complaint Lodging P645 a - Ultrabook ULTRABOOK nbsp My company purchased of these last year because they seemed like good machines nbsp Sturdy Lightweight Great Specs nbsp The only problem we've run into Lodging a Complaint - P645 Ultrabook is that every single one of them developed the same problem at somewhere between months and year nbsp They begin to switch off without warning but only when on battery power nbsp Plugged in they work just fine nbsp So we Lodging a Complaint - P645 Ultrabook ship them back to Acer one-by-one at our cost for shipping Acer doesn't have the common courtesy to pay for shipping of a defective laptop and hope for the best nbsp of the laptops sent in for repair come back with the correct diagnosis - Replaced Motherboard and they work like a charm nbsp The other come back with varying diagnosis updated bios nothing wrong and then we have to ship them back again at our cost Did I mention that acer doesn't have the common courtesy to pay for shipping on a defective laptop and we hope for the best nbsp At this point we've put enough into shipping these laptops to TX for repair that we could have purchased a new laptop from Acer but I wouldn't because it would have to be repaired in - months nbsp BUYER BEWARE - this laptop is defective and should have been recalled nbsp We started purchasing our new Lodging a Complaint - P645 Ultrabook company laptops through another organization as a result and we are very happy nbsp

A:Lodging a Complaint - P645 Ultrabook

I've had the same experience with Acer, but on a different model (still travelmate series though). I wonder why Acer can't completely eliminate this problem

http://community.acer.com/t5/Travelmate/Lodging-a-Complaint-P645-Ultrabook/td-p/358860
Relevancy 42.14%

My laptop was purchased one year ago and it had been working fine until lately I have been experiencing frequent static shocks up to - times electric shock complaint static - frequent a day when using it during the complaint - frequent static electric shock past week I called the HP customer support complaint - frequent static electric shock team and I was told that such situation is completely normal and they refused to have a check on my laptop nbsp nbsp While I agree that an occasional static shock might possible be normal when using an eletric device I don't think frequent static shock is normal at all In fact in all my years of using computers of various brands including Lenovo SONY vaio Dell I have never experienced things like that I don't understand how the customer support team managed to find an excuse like that I doubt that the HP sales team would dare to tell a customer that it is normal that HP product releases static shocks up to - times a day If they say so no one would complaint - frequent static electric shock ever consider buying the product because it is not normal not safe and not comfirtable nbsp using a product like that nbsp Also I have been using my HP laptop for a year already It hadn't had such issues until recently So I believe there must be something wrong with it and I consulted the IT service department of my university Currys PC world knowhow team in store and a local computer repair service company All of them believe that the situation I described is not normal and I should stop using my laptop and I have to had my laptop examined as soon as possible I finally had to have my power adapter cable and antistatic IC a component inside my laptop replaced in the local computer repair service company which offered the fastest solution and that cost me nbsp nbsp nbsp My laptop is still under warranty I would have been able to save that nbsp if HP customer support team had agreed to have a check on my laptop Now I would like to contact the HP customer complaint team and see if I could get a refund of that nbsp However I have looked through the website and still cannot find an email address to reach them I don't want to call them anymore I called them twice already and no one nbsp was nbsp helpful And I think emails work better in explaining such situations So please if anyone knows how to contact the HP customer complaint team or how to solve this problem please let me know Thank you

A:complaint - frequent static electric shock

@Crystal222

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/complaint-frequent-static-electric-shock/td-p/5618612
Relevancy 42.14%

Got Internet Crime Complaint Center Virus went to safemode with networking . ran malyware and spybot . rebooted Internet Crime Complaint Center Virus still on screen . Know I can't start in safe mode . all available answers say to start in safemode which I can no longer do . Help

A:Internet Crime Complaint Center Virus

Reference: http://www.bleepingcomputer.com/virus-removal/remove-fbi-anti-piracy-warning-ransomware

Louis

http://www.bleepingcomputer.com/forums/t/479430/internet-crime-complaint-center-virus/
Relevancy 42.14%

Need help with this one

WinXP SP3 box, hit an infected website. Was able to reboot to safe mode, clean with TFC, run Malwarebytes and Eset Online scanner. Seems clean but infection resurfaces sometime during night, probably on scheduled Restart.

Thanks in advance

George

A:Internet Crime Complaint Virus Remove help

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.I need to get some reports to get a base to start from so I need you to run these programs first.-DeFogger-Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will appear Click OKDeFogger may ask you to reboot the machine, if it does - click OKDo not re-enable these drivers until otherwise instructed.-Security Check-Download Security Check by screen317 from here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the contents of that document.-Download DDS-Please download DDS from one of the links below and save it to your desktop:
Download DDS and save it to your desktop

Link1
Link2
Link3
Double-Click on dds.scr and a command window will appear. This is normal.Shortly after two logs will appear:
DDS.txt Attach.txtA window will open instructing you save & post the logsSave the logs to a convenient place such as your desktopCopy the contents of both logs & post in your next replyinformation and logsIn your next post I need the following

both reports from DDS report from security checklet me know of any problems you may have hadGringo

http://www.bleepingcomputer.com/forums/t/481995/internet-crime-complaint-virus-remove-help/
Relevancy 42.14%

My computer is locked down by a screen claiming to be the Internet Crime Complaint Center. It says to remove the screen I have to pay a fine. In normal mode I can't do anything including opening task manager. I am using windows 7. I am able to start in Safe Mode and I also have the Repair Your Computer option. I am finding conflicting information on what to do after either of these options so I need someone to please help me to remove this virus. Thanks.

A:Internet Crime Complaint Center virus

Boot into safemode with networkingDownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) Do not change the default options on scan resultsDownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results here.If you get crashes in normal mode,run it in safemode with networkingDownloadESET online scannerInstall itClick on START,it should download the virus definitionsWhen scan gets completed,click on LIST of found threatsExport the list to desktop,copy the contents of the text file in your reply

http://www.bleepingcomputer.com/forums/t/481710/internet-crime-complaint-center-virus/
Relevancy 42.14%

Hi, does anyone have an HP US phone number where I can contact HP customer satisfaction department. I would like to file a complaint against tech support for continuing to lie to me for 2 weeks now? I already have the 800-474-6836 number and that is where I have the problem. I called to get help with my non-working printer and it was diagnosed that it needs a new printhead 2 weeks ago and since they are shipping the printhead overnight. I spoke to 5 supervisors since so far and every day I am promissed that the printhead is being shipped that day. So far there is no change on the status on HP website and there is no tracking number. Thanks AL  











Solved!
View Solution.

A:Need HP phone number to file a complaint against HP tech sup...

alrahhal,This maybe of help.Forums are a venue for consumers to ask questions, and hopefully receive an answer. Nothing is guaranteed in a public Peer-to-Peer venue. Although HP employee's will drop-by to lend their expertise, they are acting as a private citizen, and are not representing HP. 

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Need-HP-phone-number-to-file-a-complaint-against-HP-tech/td-p/2731273
Relevancy 42.14%

Hey guys im having the same trouble with my friend pc Already run the FRST and get this log Here is the only center crime virus internet complaint place i found some useful help Thank you Scan result of Farbar Recovery Scan Tool FRST x Version - - Ran by SYSTEM at - - Running from I Microsoft Windows XP Service Pack X OS Language internet crime complaint center virus Portuguese Standard The current controlset is ControlSet Registry Whitelisted HKLM Run KernelFaultCheck systemroot system dumprep -k x HKLM Run ROC roc dec internet crime complaint center virus C Arquivos de programas AVG Secure Search ROC roc dec exe PROMPT CMPID roc dec x HKLM Run QuickTime Task C Arquivos de programas QuickTime internet crime complaint center virus qttask exe -atboottime - - Apple Inc HKLM Run iTunesHelper C Arquivos de programas iTunes iTunesHelper exe - - Apple Inc HKLM Run BCSSync C Arquivos de programas Microsoft Office Office BCSSync exe DelayServices - - Microsoft Corporation HKLM Run AdobeAAMUpdater- C Arquivos de programas Arquivos comuns Adobe OOBE PDApp UWA UpdaterStartupUtility exe - - Adobe Systems Incorporated HKLM Run SwitchBoard C Arquivos de programas Arquivos comuns Adobe SwitchBoard SwitchBoard exe - - Adobe Systems Incorporated HKLM Run AdobeCS ServiceManager C Arquivos de programas Arquivos comuns Adobe CS ServiceManager CS ServiceManager exe -launchedbylogin - - Adobe Systems Incorporated HKU Balbino Run ctfmon exe C WINDOWS system ctfmon exe - - Microsoft Corporation HKU Balbino Run Facebook Update C Documents and Settings Balbino Configura es locais Dados de aplicativos Facebook Update FacebookUpdate exe c nocrashserver - - Facebook Inc HKU Balbino Run otzy exe C Documents and Settings Balbino Dados de aplicativos Vuvi otzy exe - - HKU Balbino Run AdobeBridge x HKLM Policies Explorer Run C DOCUME ALLUSE LOCALS Temp msnzosirk exe - - Adobe Systems Inc HKLM Winlogon Shell Explorer exe C Documents and Settings All Users Dados de aplicativos t ggctg x Winlogon Notify AtiExtEvent Ati evxx dll ATI Technologies Inc Tcpip Parameters DhcpNameServer Lsa Authentication Packages msv nwprovau Services Whitelisted Apple Mobile Device C Arquivos de programas Arquivos comuns Apple Mobile Device Support AppleMobileDeviceService exe - - Apple Inc avgwd C Arquivos de programas AVG AVG avgwdsvc exe - - AVG Technologies CZ s r o Bonjour Service C Arquivos de programas Bonjour mDNSResponder exe - - Apple Inc cvhsvc C Arquivos de programas Arquivos comuns Microsoft Shared Virtualization Handler CVHSVC EXE - - Microsoft Corporation Eventlog C Windows System services exe - - Microsoft Corporation GEST Service C Arquivos de programas GIGABYTE EnergySaver GSvr exe - - gupdate C Arquivos de programas Google Update GoogleUpdate exe svc - - Google Inc gupdatem C Arquivos de programas Google Update GoogleUpdate exe medsvc - - Google Inc iPod Service C Arquivos de programas iPod bin iPodService exe - - Apple Inc Microsoft SharePoint Workspace Audit Service C Arquivos de programas Microsoft Office Office GROOVE EXE auditservice - - Microsoft Corporation MozillaMaintenance C Arquivos de programas Mozilla Maintenance Service maintenanceservice exe - - Mozilla Foundation NBService C Arquivos de programas Nero Nero Nero BackItUp NBService exe - - Nero AG NMIndexingService C Arquivos de programas Arquivos comuns Ahead Lib NMIndexingService exe - - Nero AG npggsvc C WINDOWS system GameMon des -service - - INCA Internet Co Ltd NWCWorkstation C Windows System nwwks dll - - Microsoft Corporation ose C Arquivos de programas Arquivos comuns Microsoft Shared Source Engine OSE EXE - - Microsoft Corporation osppsvc C Arquivos de programas Arquivos comuns Microsoft Shared OfficeSoftwareProtectionPlatform OSPPSVC EXE - - Microsoft Corporation RichVideo C Arquivos de programas CyberLink Shared Files RichVideo exe - - sftlist C Arquivos de programas Microsoft Application Virtualization Client sftlist exe - - Microsoft Corporation sftvsa C Arquivos de programas Microsoft A... Read more

A:internet crime complaint center virus

Hello jhonn Welcome to The Forums!!Around here they call me Gringo and I'll be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt
HKLM\...\Policies\Explorer\Run: [768] C:\DOCUME~1\ALLUSE~1\LOCALS~1\Temp\msnzosirk.exe [1071813 2012-06-02] (Adobe Systems Inc)
HKLM\...\Winlogon: [Shell] Explorer.exe, C:\Documents and Settings\All Users\Dados de aplicativos\t5ggctg [x ] ()
HKU\Balbino\...\Run: [otzy.exe] "C:\Documents and Settings\Balbino\Dados de aplicativos\Vuvi\otzy.exe" [208499 2012-02-29] ()
C:\Documents and Settings\Balbino\Dados de aplicativos\Vuvi\otzy.exe
C:\Documents and Settings\All Users\Dados de aplicativos\t5ggctg
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemOn Vista or Windows 7: Now please enter System Recovery Options.Run FRST again like we did before but this time press the Fix button just once and wait.The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.Also boot the computer into normal mode and let me know how things are looking.Gringo

http://www.bleepingcomputer.com/forums/t/488642/internet-crime-complaint-center-virus/
Relevancy 42.14%

hey , i tried to install windows 7 ultimate , windows 7 professional on my laptop , but always after installation this error comes up:
"
A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen restart your computer. If this screen appears again, follow these steps:

The BIOS in this system is not fully ACPI compliant. Please contact your system vendor for an updated BIOS.

Technical information:

*** STOP: 0x000000A5 ............................................... "

my laptop is dell inspiron n4050 , before this the windows 7 had installed but now it is not , i tried to install 7 to 8 times but always this error comes up , i haven't even changed any hardware . then why this error comes, ? i even clean installed , and tried all the versions of windows 7 , ultimate and professional.
please tell me the solution ,

A:BIOS ACPI not complaint, this errror come, Solution please !

any help ??

ok , the exact error is: The BIOS in this system is not fully ACPI compliant. Please contact your system vendor for an updated BIOS.

Technical information:

*** STOP: 0x000000A5( 00000013 x 00000005 x 00000000 x 00000000)

PLEASE HELP URGENT !!

http://www.sevenforums.com/installation-setup/234572-bios-acpi-not-complaint-errror-come-solution-please.html
Relevancy 42.14%

Anyone know? My third Ipod, 2nd replacement, just broke through no fault of my own....

Thanks for the help,

Purdue
 

A:What address should I use to send a complaint letter to Apple?

two questions;

Is it still under warrenty meaning you can take it back the where you bought it?
Why, if you know that these ipods are overpriced, breakable and locks you into the itunes thing?
Wouldn't it be betten to get a simple USB mp3 player on the one hand and a little external harddrive case on the other because people just throw away their old broken laptops and you could get the harddrive out from it and then format it to make your own storage device, thus you would still listen to some of your music with the mp3 player(which you don't mind if it breaks because it didn't cost much compared with the ipod) and have a large data storage device(mine is 40gb, oh and it works off USB) which can store all your music collection and everything on it. Alright, I agree it does look as nice, it also has the drawback that you would still have to go through a comp to transfer the music from the external harddrive to the mp3 player though it is unlikely that you are ever going to hear many gb's worth of music in one shot. Anyway, hope this idea helps and I mean well by it.
 

https://forums.techguy.org/threads/what-address-should-i-use-to-send-a-complaint-letter-to-apple.479320/
Relevancy 42.14%

Got this on my Windows 7 Ultimate machine. Cannot boot in any of the safe modes or any regular modes. I know how to rove this if I could get beyond the warning screen. Please help.

A:Internet Crime Complaint Center Virus

Ok I got in safe mode via command prompt from my windows 7 boot disk. Glad I had that.

http://www.bleepingcomputer.com/forums/t/479703/internet-crime-complaint-center-virus/
Relevancy 42.14%

Hi All First off everything is working OK once it is finally connected I have two wifi inputs to my laptop The internal Intel Connect than different taking - longer complaint a usual wifi-adapter is tethered to my cell phone at GHz The other an N TP-Link adapter is connected via the access point of my router which is locked to using the GHz band I have both adapters set to connect automatically but the Connect taking longer than usual - a different complaint GHz one takes forever and comes back as quot Limited quot which is fine as win obviously considers no Internet connection as quot limited quot Is there any way I can let win know that it doesn't need to keep looking for the Internet as there is none on that wifi adapter Once it connects I want it to stop looking for Connect taking longer than usual - a different complaint the Internetas the problem this seems to be causing is that during boot-up the slow no-Internet GHz connection is causing the auto-connect to not auto-connect and I have to manually connect it every time I have tried setting the Metrics but this is a base win and it doesn't have a the Group Policy Editor to see if there is anything there I can play with I can't justify getting the win -pro upgrade for -bucks to save me manually connecting every boot or play with the GP settings Thanks

A:Connect taking longer than usual - a different complaint

You will always have this kind of issue trying to use the laptop as a Bridging adapter to a router that is not connected to any external Internet connection.

http://www.eightforums.com/network-sharing/46943-connect-taking-longer-than-usual-different-complaint.html
Relevancy 42.14%

Hello, I have got the Internet Crime Complaint Center virus, and I don't know how to remove it, I tried to do everything that says in removal guide, but non of safe modes works..If somebody knows how can I do it please help me
Thank You!

A:Internet Crime Complaint Center virus

Hi Alice, there is a different section of the forum which handles virus removal. Read through this page NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum then create a new thread here and someone will help you out.

http://www.techsupportforum.com/forums/f217/internet-crime-complaint-center-virus-680220.html
Relevancy 41.71%

At Nevada State Bank's website http www nsbank com I have a business login for several accounts that I help administer I found my led website to cleaned. Anything else? complaint Bank Win32/Alinaos.G login was disabled and contacted the bank They said my computer was compromised and said I needed to clean it before they would turn me back on I updated then ran Microsoft Defender Essentials whatever it's called this week which came up with nothing Because I have an IT background from a few years ago I think I know what I'm doing so I downloaded and ran in order Combofix TDSKiller rkill AdwCleaner and then installed Malwarebytes Anti-Exploit Then I ran Microsoft Defender and it cleaned what it calls TrojanSpy Win Alinaos G from C Users Bank website complaint led to Win32/Alinaos.G cleaned. Anything else? Derrill AppData Roaming Install winRAR exe I am assuming Combofix or one of the others broke it so Defender could even see it It also cleaned Worm Win Gamarue but that was from C Qoobox Quarantine C ProgramData mskrcx exe vir I came here to ask if I'm clean now I see from the prep guide that I'm not supposed to run Combofix without explicit directions to do so I hope that what I've done won't ruin my chances for support or complicate your ability to support me I play WoW on this computer and log in to several gmail accounts but WoW and the gmail accounts all have authenticators attached I guess I'll dump the password scheme I've been using and come up with a new one I'm assuming all my passwords are now compromised Scan result of Farbar Recovery Scan Tool FRST x Version - - Ran by Derrill administrator on DERRILLOCT on - - Running from E Downloads Loaded Profiles Derrill Available Profiles Derrill Platform Windows Ultimate Service Pack X OS Language English United States Internet Explorer Version Default browser FF Boot Mode Normal Tutorial for Farbar Recovery Scan Tool http www geekstogo com forum topic -frst-tutorial-how-to-use-farbar-recovery-scan-tool Processes Whitelisted If an entry is included in the fixlist the process will be closed The file will not be moved Microsoft Corporation C Program Files Microsoft Security Client MsMpEng exe AMD C Windows System atiesrxx exe AMD C Windows System atieclxx exe FileZilla Project C Program Files x FileZilla Server FileZilla Server exe C Windows System lmabcoms exe C Windows SysWOW PnkBstrA exe Microsoft Corporation C Windows System TCPSVCS EXE TeamViewer GmbH C Program Files x TeamViewer TeamViewer Service exe Microsoft Corporation C Program Files Microsoft Mouse and Keyboard Center itype exe Microsoft Corporation C Program Files Microsoft Mouse and Keyboard Center ipoint exe TeamViewer GmbH C Program Files x TeamViewer TeamViewer exe Google Inc C Program Files x Google Update GoogleCrashHandler exe TeamViewer GmbH C Program Files x TeamViewer tv w exe TeamViewer GmbH C Program Files x TeamViewer tv x exe Realtek Semiconductor C Program Files Realtek Audio HDA RAVCpl exe Realtek Semiconductor C Program Files Realtek Audio HDA RAVBg exe Microsoft Corporation C Program Files Microsoft Security Client msseces exe Intel Corporation C Windows System igfxpers exe Google Inc C Program Files x Google Update GoogleCrashHandler exe Logitech Inc C Program Files Logitech Gaming Software LCore exe Box Inc C Program Files Box Box Sync BoxSync exe Google C Program Files x Google Drive googledrivesync exe Google Inc C Program Files x Google Chrome Application chrome exe Google Inc C Program Files x Google Chrome Application chrome exe Just Great Software C Program Files Just Great Software AceText AceText exe Dropbox Inc C Users Derrill AppData Roaming Dropbox bin Dropbox exe Dolby Laboratories Inc C Program Files x Dolby Home Theater v pcee exe Adobe Systems Inc C Program Files x Adobe Acrobat Acrobat acrotray exe Zhorn Software C Program Files x Stickies stickies exe FileZilla Project C Program Files x FileZilla Server FileZilla Server Interface exe Advanced Micro Devices Inc C Program Files x A... Read more

A:Bank website complaint led to Win32/Alinaos.G cleaned. Anything else?

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. 
start

CreateRestorePoint:
CloseProcesses:
HKLM-x32\...\Run: [] => [X]
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-3643886906-2555528348-1857643674-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
CHR Extension: (Box) - C:\Users\Derrill\AppData\Local\Google\Chrome\User Data\Default\Extensions\ejnkaeblpdcamcioiiabclakabcbjmbl [2012-11-02]
CHR HKU\S-1-5-21-3643886906-2555528348-1857643674-1000\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [lmjegmlicamnimmfhcmpkclmigmmcbeh] - https://clients2.google.com/service/update2/crx
S3 catchme; \??\C:\ComboFix\catchme.sys [X]
S4 NLNdisMP; system32\DRIVERS\nlndis.sys [X]
S4 NLNdisPT; system32\DRIVERS\nlndis.sys [X]
S4 VGPU; System32\drivers\rdvgkmd.sys [X]
C:\Users\Derrill\AppData\Local\Google\Chrome\User Data\Default\Extensions\ejnkaeblpdcamcioiiabclakabcbjmbl
AlternateDataStreams: C:\ProgramData\TEMP:B0D4D817

End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.The location is listed in the 3rd line of the Farbar log you have submitted.Run FRST and click Fix only once and wait.Restart the computer normally to reset the registry.The tool will create a log (Fixlog.txt) please post it to your reply.===Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the Report button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the report will be removed.If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Check off the element(s) you wish to keep.Click on the Clean button follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).===How is the computer running now?

http://www.bleepingcomputer.com/forums/t/577708/bank-website-complaint-led-to-win32alinaosg-cleaned-anything-else/
Relevancy 41.71%

During a chat with an HP technician to learn hardware resulting ... by caused technician issue Complaint! HP if I could add RAM to my notebook as the processing speed was slower than I expected when I purchased this notebook the HP technician said he could remove temp files and that would speed up my performance In addition to deleting temp files the HP Complaint! hardware issue caused by HP technician resulting ... technician deleted something in system config and my laptop would not reboot nbsp nbsp I used my smart phone to find a phone number to dial in for support to learn the only recourse was to do a factory reset nbsp Quite displeased Complaint! hardware issue caused by HP technician resulting ... to find myself in this situation I began with the nd technician's guidance to create a backup of my data as the first step of the factory restore nbsp It took all night from approximately pm until am the next morning for the backup to complete nbsp I then saved it to an external hard drive and that took until about am nbsp I then completed the factory reset and finally had a working operating system again nbsp I expected a quick call to HP to gain assistance to put my data back on the laptop and finally the nighmare would be over Little did I know the nightmare was just beginning nbsp nbsp After hours of being routed from technician to supervisor on the hardware and then the software sides because software wouldn't help me unless I PURCHASED a package and hardware said my laptop no longer had a hardware issue nbsp The silohs in the company were impossible to maneuver nbsp nbsp After a Google search and finding this forum I found the phone number to the Complaint Dept and quickly had a Corporate Case Manager actually provide real customer support nbsp SAVE yourself hours of frustration and keep this phone number close nbsp - - nbsp Give them your case number and you will finally be helped nbsp I wish I could say my saga was over nbsp I still have another hours of data restoration and multiple call rerouting before I was told where my data was located on my hard drive after the restore so that I could MANUALLY put it back in the appropriate folders nbsp Let the buyer beware - if you purchase nbsp an HP product you are signing up for HORRIBLE Customer 'service' nbsp hours of utter frustration nbsp case numbers nbsp and to repair an issue an HP technician caused in the first place nbsp Lastly thank goodness I didn't need to wait for the recovery media I was told they sent as it never arrived BHZQ -

A:Complaint! hardware issue caused by HP technician resulting ...

@Pjj0805

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Complaint-hardware-issue-caused-by-HP-technician-resulting/td-p/5713195
Relevancy 41.71%

Same problem as in this thread http www bleepingcomputer com forums topic html Couldn t start in any of the safe modes without the virus locking up Complaint Virus Crime Center Win7 Internet the computer so I went to quot repair quot option at startup and launched command prompt The following is my log from FRST Thanks FRST txt Scan result of Farbar Recovery Scan Tool FRST x Version - - Ran by SYSTEM at - - Running from G Windows Home Premium X OS Language English US The current controlset is ControlSet Registry Whitelisted HKLM Run OnekeyStudio C Program Files x Lenovo Onekey Theater OnekeyStudio exe - Internet Crime Complaint Center Virus Win7 - Lenovo HKLM Run NvCplDaemon RUNDLL Internet Crime Complaint Center Virus Win7 EXE C windows system NvCpl dll NvStartup - - NVIDIA Corporation HKLM Run Kernel and Hardware Abstraction Layer KHALMNPR EXE x HKLM Run Energy Management C Program Files x Lenovo Energy Management Energy Management exe - - Lenovo Beijing Limited HKLM Run MSC quot c Program Files Microsoft Security Client msseces exe quot -hide -runkey - - Microsoft Corporation HKLM-x Run YouCam Mirror Tray icon quot C Program Files x Lenovo YouCam YouCamTray exe quot s - - CyberLink Corp HKLM-x Run QuickTime Task quot C Program Files x QuickTime QTTask exe quot -atboottime - - Apple Inc HKLM-x Run Adobe Reader Speed Launcher quot C Program Files x Adobe Reader Reader Reader sl exe quot - - Adobe Systems Incorporated HKLM-x Run Adobe ARM quot C ProgramData ifgxpers exe quot - - HKLM-x Run SunJavaUpdateSched quot C Program Files x Common Files Java Java Update jusched exe quot - - Sun Microsystems Inc HKLM-x Run APSDaemon quot C Program Files x Common Files Apple Apple Application Support APSDaemon exe quot - - Apple Inc HKLM-x Run iTunesHelper quot C Program Files x iTunes iTunesHelper exe quot - - Apple Inc HKU Default RunOnce WLStart quot C Program Files x Windows Live Installer wlstart exe quot nosearch nohomepage - - Microsoft Corporation HKU Default User RunOnce WLStart quot C Program Files x Windows Live Installer wlstart exe quot nosearch nohomepage - - Microsoft Corporation HKU Test Run Google Update quot C Users Test AppData Local Google Update GoogleUpdate exe quot c - - Google Inc HKU Test Policies system DisableTaskMgr HKLM-x Winlogon Userinit C Windows SysWOW userinit exe - - Microsoft Corporation HKLM Winlogon Shell explorer exe C Users Test AppData Roaming pj bsfjeb x Winlogon Notify LBTWlgn c program files common files logishrd bluetooth LBTWlgn dll Logitech Inc Tcpip Parameters DhcpNameServer Startup C Users Test Start Menu Programs Startup OneNote Screen Clipper and Launcher lnk ShortcutTarget OneNote Screen Clipper and Launcher lnk - gt C Program Files x Microsoft Office Office ONENOTEM EXE Microsoft Corporation Services Whitelisted btwdins C Program Files Lenovo Bluetooth Software btwdins exe - - Broadcom Corporation DDNIService C Program Files x DDNI DIBS DDNIService exe - - Digital Delivery Networks Inc IGRS quot C Program Files x Lenovo ReadyComm common IGRS exe quot - - Lenovo Group Limited Image Protection C windows ImageSAFERSvc exe - - MarkAny Lenovo ReadyComm AppSvc quot C Program Files Lenovo ReadyComm AppSvc exe quot - - Lenovo Group Limited Lenovo ReadyComm ConnSvc quot C Program Files Lenovo ReadyComm ConnSvc exe quot - - Lenovo Group Limited MsMpSvc quot C Program Files Microsoft Security Client MsMpEng exe quot - - Microsoft Corporation NisSrv quot C Program Files Microsoft Security Client NisSrv exe quot - - Microsoft Corporation PS MDP C Program Files x Lenovo ReadyComm PS MDP dll - - Lenovo Group Limited ReadyComm DirectRouter C Program Files x Lenovo ReadyComm common router dll - - Lenovo Group Limited BcmSqlStartupSvc quot C Program Files x Microsoft Small Business Business Contact Manager BcmSqlStartupSvc exe quot x Microsoft Office Groove Audit Service quot C Program Files x Microsoft Office Office GrooveAuditService exe quot x MSSQL MSSMLBIZ quot C Program Files x Microsoft SQL Server... Read more

A:Internet Crime Complaint Center Virus Win7

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt
HKU\Test\...\Policies\system: [DisableTaskMgr] 1
HKLM\...\Winlogon: [Shell] explorer.exe, C:\Users\Test\AppData\Roaming\pj_bsfjeb [x ] ()
C:\Users\Test\AppData\Roaming\pj_bsfjeb.exe
C:\Users\Test\AppData\Local\pj_bsfjeb.exe
C:\Users\All Users\pj_bsfjeb.exe
C:\Users\All Users\ifgxpers.exe
C:\Windows\Tasks\{22116563-108C-42c0-A7CE-60161B75E508}.job
C:\Users\Test\AppData\Local\{9a07b361-6b3d-a183-4fca-713a257be38b}
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system On Vista or Windows 7: Now please enter System Recovery Options. Run FRST again like we did before but this time press the Fix button just once and wait. The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.Also boot the computer into normal mode and let me know how things are looking.Gringo

http://www.bleepingcomputer.com/forums/t/481960/internet-crime-complaint-center-virus-win7/
Relevancy 41.71%

Never saw this one before. Very clever scam -- to activate your webcam so you see yourself onscreen. I actually laughed out loud when I saw it.

Anyway, I think I found a good procedure through a general Google search to off this thing, but I had a couple quick questions. BTW, this in on an older HP notebook running on Vista.

1) Does Bleeper Computer have a foolproof procedure posted to remove this? If so, could someone send it to me. You guys always have the best fixes.

2) Usually when I get something like this, I immediately go to SAFE MODE, download the latest definitions for MalwareBytes and run a full scan, which takes care of it. This time, TWICE, it shut down the MB scan early on, so I assume I need to stop some processes first, right?

Anyway, thank you in advance for your help.

Best,
EducatedGuess

A:Internet Crime Complaint Center Spyware Removal

More information: I found the "fix" listed for this on BC. I followed all the instructions, and also downloaded and successfully ran Rkill.

Now the problem is the computer will not stay running. As I'm going into SAFE MODE, the computer keeps shutting down during boot up. I cannot even get to MalwareBytes to run it in SAFE MODE.

Am I toast?

Thank You,
EducatedGuess

http://www.bleepingcomputer.com/forums/t/478939/internet-crime-complaint-center-spyware-removal/
Relevancy 41.28%

http www bleepingcomputer com forums topic html I am having the same issues as this person was having with their computer The center complaint virus + crime internet safe mode internet crime complaint center screen immediately shows up when booting to normal mode or safe mode with without networking Here is my FRST txt results and the search txt results are below that Thanks in advance for all of your hard work Scan result of Farbar Recovery Scan Tool FRST x Version - - Ran by SYSTEM at - - Running from F Windows Ultimate X OS Language English US The current controlset is ControlSet Registry Whitelisted HKLM Run VMware Tools quot C Program Files VMware VMware Tools VMwareTray exe quot - - VMware Inc HKLM Run VMware User Process quot C Program Files VMware VMware internet crime complaint center virus + safe mode Tools VMwareUser exe quot - - VMware Inc HKLM Run Adobe ARM quot C Program Files Common Files Adobe ARM AdobeARM exe quot - - Adobe Systems Incorporated HKLM Run SunJavaUpdateSched quot C Program Files Common Files Java Java Update jusched exe quot - - Sun Microsystems Inc HKU Owner Run Otzaroys C Users Owner AppData Roaming Nubiuv riok exe - - HKU Owner Policies system DisableTaskMgr HKLM Policies Explorer Run C PROGRA LOCALS Temp msmfyzv com - - HKLM Winlogon Shell explorer exe C Users Owner AppData Roaming crrjaym x HKLM D A F F InprocServer Default-fastprox C Recycle Bin S- - - aae ddc a bf d e cd n ATTENTION gt ZeroAccess Tcpip Parameters DhcpNameServer Services Whitelisted Drivers Whitelisted VMMEMCTL C Program Files VMware VMware Tools Drivers memctl vmmemctl sys - - VMware Inc vmscsi C Windows system drivers vmscsi sys - - VMware Inc VGPU C Windows System drivers rdvgkmd sys x NetSvcs Whitelisted One Month Created Files and Folders - - - - - - D C Users Owner AppData Roaming AF - A- D -B F- A D FE - - - - - - A C Users Owner AppData Roaming crrjaym exe - - - - - - SHD C Windows System APPDATA - - - - - - RASH C MSDOS SYS - - - - - - RASH C IO SYS - - - - - - A C Users Owner AppData Local crrjaym exe - - - - - - A C Users All Users crrjaym exe - - - - - - D C Users Owner AppData Roaming Efevvu - - - - - - ASH C Users All Users ms EA dat - - - - - - D C Users Owner AppData Roaming Udyr - - - - - - D C Users Owner AppData Roaming Nubiuv - - - - - - D C Windows Sun - - - - - - A Adobe Systems Incorporated C Windows System atmfd dll - - - - - - A Adobe Systems C Windows System atmlib dll - - - - - - A Microsoft Corporation C Windows System mshtml dll - - - - - - A Microsoft Corporation C Windows System ieframe dll - - - - - - A Microsoft Corporation C Windows System jscript dll - - - - - - A Microsoft Corporation C Windows System inetcpl cpl - - - - - - A Microsoft Corporation C Windows System wininet dll - - - - - - A Microsoft Corporation C Windows System urlmon dll - - - - - - A Microsoft Corporation C Windows System url dll - - - - - - A Microsoft Corporation C Windows System jsproxy dll - - - - - - A Microsoft Corporation C Windows System jscript dll - - - - - - A Microsoft Corporation C Windows System ieUnatt exe - - - - - - A Microsoft Corporation C Windows System vbscript dll - - - - - - A Microsoft Corporation C Windows System msfeeds dll - - - - - - A Microsoft Corporation C Windows System iertutil dll - - - - - - A Microsoft Corporation C Windows System mshtmled dll - - - - - - A Microsoft Corporation C Windows System mshtml tlb - - - - - - A Microsoft Corporation C Windows System ieui dll - - - - - - A C Users Owner AppData Local GDIPFONTCACHEV DAT - - - - - - A Microsoft Corporation C Windows System win k sys - - - - - - A Microsoft Corporation C Windows System taskhost exe - - - - - - A Microsoft Corporation C Windows System ncrypt dll - - - - - - A Microsoft Corporation C Windows System win spl dll - - - - - - A Microsoft Corporation C Windows System tzres dll - - - - - - A Microsoft Corporation C Windows System dpnet dll - - - - - - A Microsoft Corporation C Windows System msxml dll - - - - - - A Micr... Read more

A:internet crime complaint center virus + safe mode

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt
HKU\Owner\...\Run: [Otzaroys] C:\Users\Owner\AppData\Roaming\Nubiuv\riok.exe [277496 2012-12-18] ()
HKU\Owner\...\Policies\system: [DisableTaskMgr] 1
HKLM\...\Policies\Explorer\Run: [13969] C:\PROGRA~2\LOCALS~1\Temp\msmfyzv.com [39416 2012-06-02] ()
HKLM\...\Winlogon: [Shell] explorer.exe, C:\Users\Owner\AppData\Roaming\crrjaym [x ] ()
HKLM\...D6A79037F57F\InprocServer32: [Default-fastprox] C:\$Recycle.Bin\S-1-5-18\$aae50394ddc710900980a2bf36d4e8cd\n. ATTENTION! ====> ZeroAccess
C:\Users\Owner\AppData\Roaming\crrjaym.exe
C:\Users\Owner\AppData\Local\crrjaym.exe
C:\Users\All Users\crrjaym.exe
C:\Users\Owner\AppData\Roaming\Efevvu
C:\Users\All Users\ms00EA8153.dat
C:\Users\Owner\AppData\Roaming\Udyr
C:\Users\Owner\AppData\Roaming\Nubiuv
C:\$Recycle.Bin\S-1-5-21-2217746120-1550090041-3527412378-1001\$aae50394ddc710900980a2bf36d4e8cd
C:\$Recycle.Bin\S-1-5-18\$aae50394ddc710900980a2bf36d4e8cd
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause dam... Read more

http://www.bleepingcomputer.com/forums/t/484042/internet-crime-complaint-center-virus-safe-mode/
Relevancy 41.28%

worst experiance from nbsp PROMPT DATA PRODUCTS PVT LTD nbsp mumbai my laptop having a problem in ethernet port and hinge problem so i had gone to the above service centre the details of which i had obtained fom hp website they charged me a service charge of rs they were not able to repair those two while they are giveing back some rows of laptop keyboard also not working and they told that it was not working whil im giving to them there was only one engineer in that service centre and he is irresponsible he dont realize what he had done wrong so i had taken my laptop back and give to other service centre i replaced keyboard then the same keys were not authorized cervice PROMPT complaint DATA centre about PROD... - working in new laptop also then they checked and they told there was a problem with some ic the nbsp stupid staff of nbsp PROMPT complaint about authorized cervice centre - PROMPT DATA PROD... DATA PRODUCTS done something wrong now it costs me around to back my laptop to original condition totally around service charge transport charge repairing keyboard ic complaint about authorized cervice centre - PROMPT DATA PROD... around rupees became waste because of worst hp service centre

http://h30434.www3.hp.com/t5/Business-Notebooks/complaint-about-authorized-cervice-centre-PROMPT-DATA/td-p/5743195
Relevancy 41.28%

Hello. My PC with Vista Ultimate is infected with the IC3 ransomware. I initially opened in Safe Mode (with Networking) and ran Malwarebytes scan, which identified some items; removed, re-booted and the virus screen reappeared. Tried again in Safe Mode and ran Full scan; more items, after removal and re-boot, same screen. Tried Safe Mode a third time and tried to open Emisoft IExplore; after a few screen flickers, the IC3 screen block appeared again, in Safe Mode. Now everytime i try to open Safe Mode with Networking the IC3 screen block appears. Any advice at all will be greatly appreciated. Thanks!!

A:internet crime complaint center virus in safe mode

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.How to tell > 32 or 64 bitPlug the flashdrive into the infected PC. Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options: Restart the computer. As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears. Use the arrow keys to select the Repair your computer menu item. Select US as the keyboard language settings, and then click Next. Select the operating system you want to repair, and then click Next. Select your user account an click Next.To enter System Recovery Options by using Windows installation disc: Insert the installation disc. Restart your computer. If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings. Click Repair your computer. Select US as the keyboard language settings, and then click Next. Select the operating system you want to repair, and then click Next. Select your user account and click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst64.exe and press Enter Note: Replace letter e with the drive letter of your flash drive.[*]T... Read more

http://www.bleepingcomputer.com/forums/t/481664/internet-crime-complaint-center-virus-in-safe-mode/
Relevancy 41.28%

http www bleepingcomputer com forums topic html I ve got the exact same problem as this guy Log into safe mode and the internet crime complaint center virus pops up Based off of the way that thread has started I copied it but realize that the steps might be different Will gladly make a donation to whomever can fix my problem Thank you I ve also already turned on email notifications Scan result of Farbar Recovery Scan Tool FRST x Version - - Ran by SYSTEM at - - Running from F Windows Professional X OS Language English US The current controlset is ControlSet Registry Whitelisted HKLM Run Adobe ARM quot C Program Files Common Files Adobe ARM AdobeARM exe quot - - Adobe Internet in safe well Complaint mode Center Crime as Virus Systems Incorporated HKLM Run HPYpbHtCoK exe C ProgramData HPYpbHtCoK exe Internet Crime Complaint Center Virus in safe mode as well x HKLM Run SSDMonitor C Program Files Common Files PC Tools sMonitor SSDMonitor exe - Internet Crime Complaint Center Virus in safe mode as well - PC Tools HKLM Run Internet Crime Complaint Center Virus in safe mode as well ROC ROC JULY P quot C Program Files AVG Secure Search ROC ROC JULY P exe quot PROMPT CMPID ROC JULY P x HKLM Run IndexTray quot C Program Files Sharp Sharpdesk IndexTray exe quot n - - SHARP CORPORATION HKLM Run SharpTray quot C Program Files Sharp Sharpdesk SharpTray exe quot - - SHARP CORPORATION HKLM Run TypeRegChecker quot C Program Files Sharp Sharpdesk TypeRegChecker exe quot - - SHARP CORPORATION HKLM Run FtpServer exe quot C Program Files Sharp Sharpdesk FtpServer exe quot -usedefault - - SHARP CORPORATION HKLM Run tvncontrol quot C Program Files TightVNC tvnserver exe quot -controlservice -slave - - GlavSoft LLC HKLM Run Trend Micro Client Framework quot C Program Files Trend Micro UniClient UiFrmWrk UIWatchDog exe quot - - Trend Micro Inc HKU administrator Run swg quot C Program Files Google GoogleToolbarNotifier GoogleToolbarNotifier exe quot - - Google Inc HKU administrator Policies system DisableTaskMgr HKU Police Run DW quot C Program Files The Weather Channel FW Desktop DesktopWeather exe quot x HKU Police Run E A - -AD -F A - ACD B C Users Police AppData Roaming Umnuos dioka exe x HKU Police Policies system DisableTaskMgr HKU Police BSPD Run swg quot C Program Files Google GoogleToolbarNotifier GoogleToolbarNotifier exe quot - - Google Inc HKU Police BSPD Policies system DisableTaskMgr HKLM Winlogon Shell explorer exe C ProgramData unzhaza x Tcpip Parameters DhcpNameServer Tcpip Interfaces BB D - E - - E - ACF CE A NameServer Startup C Users Police Start Menu Programs Startup PRTG Enterprise Console lnk ShortcutTarget PRTG Enterprise Console lnk - gt C Program Files PRTG Network Monitor PRTG Enterprise Console exe Paessler AG Services Whitelisted DvmMDES quot C ASUS SYS config DVMExportService exe quot - - DeviceVM Inc IBUpdaterService quot C ProgramData IBUpdaterService ibsvc exe quot SERVICE - - PCToolsSSDMonitorSvc C Program Files Common Files PC Tools sMonitor StartManSvc exe - - PC Tools PRTGCoreService quot C Program Files PRTG Network Monitor PRTG Server exe quot - - Paessler AG PRTGProbeService quot C Program Files PRTG Network Monitor PRTG Probe exe quot - - Paessler AG TmListen quot C Program Files Trend Micro Security Agent tmlisten exe quot - - Trend Micro Inc tvnserver quot C Program Files TightVNC tvnserver exe quot -service - - GlavSoft LLC Amsp quot C Program Files Trend Micro AMSP coreServiceShell exe quot coreFrameworkHost exe -m qb -dt x Drivers Whitelisted AsIO C Windows System drivers AsIO sys - - FTDIBUS C Windows System drivers ftdibus sys - - FTDI Ltd MTsensor C Windows System DRIVERS ASACPI sys - - tmactmon C Windows System DRIVERS tmactmon sys - - Trend Micro Inc tmcomm C Windows System DRIVERS tmcomm sys - - Trend Micro Inc tmevtmgr C Windows System DRIVERS tmevtmgr sys - - Trend Micro Inc tmtdi C Windows System DRIVERS tmtdi sys - - Trend Micro Inc WPRO C Windows System drivers WPRO sys x NetSvcs Whitelisted One ... Read more

A:Internet Crime Complaint Center Virus in safe mode as well

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt
HKU\administrator\...\Policies\system: [DisableTaskMgr] 1
HKU\Police\...\Run: [{00E017A9-4628-AD40-F4A0-15ACD70336B1}] C:\Users\Police\AppData\Roaming\Umnuos\dioka.exe [x]
HKU\Police\...\Policies\system: [DisableTaskMgr] 1
HKU\Police.BSPD\...\Policies\system: [DisableTaskMgr] 1
HKLM\...\Winlogon: [Shell] explorer.exe, C:\ProgramData\unzhaza [x ] ()
2013-01-13 16:54 - 2013-01-14 14:04 - 00177664 ____A (Eventys Co. Ltd.) C:\Users\Police\AppData\Local\unzhaza.exe
2013-01-13 16:54 - 2013-01-14 04:23 - 00177664 ____A (Eventys Co. Ltd.) C:\Users\administrator\AppData\Local\unzhaza.exe
2013-01-13 14:47 - 2013-01-14 04:23 - 00177664 ____A (Eventys Co. Ltd.) C:\Users\administrator\AppData\Roaming\unzhaza.exe
2013-01-13 10:49 - 2013-01-13 14:30 - 00177664 ____A (Eventys Co. Ltd.) C:\Users\Police.BSPD\AppData\Roaming\unzhaza.exe
2013-01-13 10:48 - 2013-01-14 14:04 - 00177664 ____A (Eventys Co. Ltd.) C:\Users\All Users\unzhaza.exe
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system On Vista or Windows 7: Now please enter System Recovery Options. Run FRST again like we did ... Read more

http://www.bleepingcomputer.com/forums/t/481763/internet-crime-complaint-center-virus-in-safe-mode-as-well/
Relevancy 41.28%

I followed all the instructions of the following mode Crime Complaint up comes safe in Center Internet even virus link below and it ask for my log information which is also below continued Internet Crime Complaint Center virus comes up even in safe mode help would be extremely Internet Crime Complaint Center virus comes up even in safe mode appreciated Thanks Internet Crime Complaint Center virus comes up even in safe mode http www bleepingcomputer com forums topic html Scan result of Farbar Recovery Scan Tool FRST x Version - - ATTENTION FRST version is days old Ran by SYSTEM at - - Running from G X OS Language Internet Crime Complaint Center virus comes up even in safe mode English US Attention Could not load system hive Attention System hive is missing Registry Whitelisted Attention Software hive is missing ATTENTION Unable to load Software hive Services Whitelisted Drivers Whitelisted NetSvcs Whitelisted One Month Created Files and Folders - - - - - - AD Windows debug One Month Modified Files and Folders - - - - - - AD Windows debug Known DLLs Whitelisted Bamital amp volsnap Check C Windows System winlogon exe IS MISSING lt ATTENTION C Windows System wininit exe IS MISSING lt ATTENTION C Windows SysWOW wininit exe IS MISSING lt ATTENTION C Windows explorer exe IS MISSING lt ATTENTION C Windows SysWOW explorer exe IS MISSING lt ATTENTION C Windows System svchost exe IS MISSING lt ATTENTION C Windows SysWOW svchost exe IS MISSING lt ATTENTION C Windows System services exe IS MISSING lt ATTENTION C Windows System User dll IS MISSING lt ATTENTION C Windows SysWOW User dll IS MISSING lt ATTENTION C Windows System userinit exe IS MISSING lt ATTENTION C Windows SysWOW userinit exe IS MISSING lt ATTENTION C Windows System Drivers volsnap sys IS MISSING lt ATTENTION c Windows system codeintegrity Bootcat cache IS MISSING lt ATTENTION EXE ASSOCIATION HKLM exe lt ATTENTION HKLM exefile DefaultIcon lt ATTENTION HKLM exefile open command lt ATTENTION Restore Points Memory info Percentage of memory in use Total physical RAM MB Available physical RAM MB Total Pagefile MB Available Pagefile MB Total Virtual MB Available Virtual MB Partitions Drive f KRD CDROM Total GB Free GB CDFS Drive g TheSims CE Removable Total GB Free GB FAT Drive x Boot Fixed Total GB Free GB NTFS Disk Status Size Free Dyn Gpt -------- ------------- ------- ------- --- --- Disk Online GB B Disk Online GB B Disk Online MB B Partitions of Disk Disk ID D B Partition Type Size Offset ------------- ---------------- ------- ------- Partition OEM MB KB Partition Primary GB MB Partition Primary GB GB Disk Partition Type DE Hidden Yes Active No Volume Ltr Label Fs Type Size Status Info ---------- --- ----------- ----- ---------- ------- --------- -------- Volume RAW Partition MB Healthy Hidden Disk Partition Type Hidden No Active Yes Volume Ltr Label Fs Type Size Status Info ---------- --- ----------- ----- ---------- ------- --------- -------- Volume Y RAW Partition GB Healthy Disk Partition Type Hidden No Active No Volume Ltr Label Fs Type Size Status Info ---------- --- ----------- ----- ---------- ------- --------- -------- Volume E RAW Partition GB Healthy Partitions of Disk Disk ID DB Partition Type Size Offset ------------- ---------------- ------- ------- Partition Primary GB KB Disk Partition Type Hidden No Active No Volume Ltr Label Fs Type Size Status Info ---------- --- ----------- ----- ---------- ------- --------- -------- Volume D RAW Partition GB Healthy Partitions of Disk Disk ID Partition Type Size Offset ------------- ---------------- ------- ------- Partition Primary MB B Disk There is no partition selected There is no partition selected Please select a partition and try again End Of Log

A:Internet Crime Complaint Center virus comes up even in safe mode

No help?

http://www.bleepingcomputer.com/forums/t/483314/internet-crime-complaint-center-virus-comes-up-even-in-safe-mode/
Relevancy 41.28%

I followed all the instructions of the following link below and it ask for my log information which is also below continued help would be extremely appreciated Thanks Internet Crime Complaint Center virus comes up even in safe mode http www bleepingcomputer com forums topic html Scan result of Farbar Recovery Scan Tool FRST x Version - - ATTENTION FRST version is days old Ran by SYSTEM at - - Running from G X OS Language English US Attention Could not load system hive Attention virus in up Center mode even Crime safe Internet Complaint comes System hive is missing Registry Whitelisted Attention Software hive is missing ATTENTION Unable to load Software hive Services Whitelisted Drivers Whitelisted NetSvcs Whitelisted One Month Created Files and Folders - - - - - - AD Windows debug One Month Modified Files and Folders - - - - - - AD Windows debug Known DLLs Whitelisted Bamital amp volsnap Check C Windows System winlogon exe IS MISSING lt ATTENTION C Windows System wininit exe IS MISSING lt ATTENTION C Windows SysWOW wininit exe IS MISSING lt ATTENTION C Windows explorer Internet Crime Complaint Center virus comes up even in safe mode exe IS MISSING lt ATTENTION C Windows SysWOW explorer exe IS MISSING lt ATTENTION C Windows System svchost exe IS MISSING lt ATTENTION C Windows SysWOW svchost exe IS MISSING lt ATTENTION C Windows System services exe IS MISSING lt ATTENTION C Windows System User dll IS MISSING lt ATTENTION C Windows SysWOW User dll IS MISSING lt ATTENTION C Windows System userinit exe IS MISSING lt ATTENTION C Windows SysWOW userinit exe IS MISSING lt ATTENTION C Windows System Drivers volsnap sys IS MISSING lt ATTENTION c Windows system codeintegrity Bootcat cache IS MISSING lt ATTENTION EXE ASSOCIATION HKLM exe lt ATTENTION HKLM exefile DefaultIcon Internet Crime Complaint Center virus comes up even in safe mode lt ATTENTION HKLM exefile open command lt ATTENTION Restore Points Memory info Percentage of memory in use Total physical RAM MB Available physical RAM MB Total Pagefile MB Available Pagefile MB Total Virtual MB Available Virtual MB Partitions Drive f KRD CDROM Total GB Free GB CDFS Drive g TheSims CE Removable Total GB Free GB FAT Drive x Boot Fixed Total GB Free GB NTFS Disk Status Size Free Dyn Gpt -------- ------------- ------- ------- --- --- Disk Online GB B Disk Online GB B Disk Online MB B Partitions of Disk Disk ID D B Partition Type Size Offset ------------- ---------------- ------- ------- Partition OEM MB KB Partition Primary GB MB Partition Primary GB GB Disk Partition Type DE Hidden Yes Active No Volume Ltr Label Fs Type Size Status Info ---------- --- ----------- ----- ---------- ------- --------- -------- Volume RAW Partition MB Healthy Hidden Disk Partition Type Hidden No Active Yes Volume Ltr Label Fs Type Size Status Info ---------- --- ----------- ----- ---------- ------- --------- -------- Volume Y RAW Partition GB Healthy Disk Partition Type Hidden No Active No Volume Ltr Label Fs Type Size Status Info ---------- --- ----------- ----- ---------- ------- --------- -------- Volume E RAW Partition GB Healthy Partitions of Disk Disk ID DB Partition Type Size Offset ------------- ---------------- ------- ------- Partition Primary GB KB Disk Partition Type Hidden No Active No Volume Ltr Label Fs Type Size Status Info ---------- --- ----------- ----- ---------- ------- --------- -------- Volume D RAW Partition GB Healthy Partitions of Disk Disk ID Partition Type Size Offset ------------- ---------------- ------- ------- Partition Primary MB B Disk There is no partition selected There is no partition selected Please select a partition and try again End Of Log

A:Internet Crime Complaint Center virus comes up even in safe mode

Hello and welcome to BleepingComputer. I am The Dark Knight and will be assisting you. Please ask questions if anything is unclear. I notice that you appear to be missing multiple system files, and in addition, the Software Hive in the Registry. Do you have a Windows installation or recovery disc on hand?

http://www.bleepingcomputer.com/forums/t/483265/internet-crime-complaint-center-virus-comes-up-even-in-safe-mode/
Relevancy 41.28%

Scan result of Farbar Recovery Scan Tool FRST x Version - - Ran by SYSTEM at - - Running from F Windows Home Premium X OS Language English US The current controlset is ControlSet Registry Whitelisted HKLM Run x HKLM Run SmartAudio C Program Files CONEXANT SAII SAIICpl exe t - - HKLM Run cAudioFilterAgent C Program Files Conexant cAudioFilterAgent cAudioFilterAgent exe - - Conexant Systems Inc HKLM Run SynTPEnh ProgramFiles Synaptics SynTP SynTPEnh exe - - Synaptics Incorporated HKLM Run TPwrMain ProgramFiles center complaint safe mode crime internet + virus TOSHIBA Power Saver TPwrMain EXE - - TOSHIBA Corporation HKLM Run HSON ProgramFiles TOSHIBA TBS HSON exe - - TOSHIBA Corporation HKLM Run SmoothView ProgramFiles Toshiba internet crime complaint center virus + safe mode SmoothView SmoothView exe - - TOSHIBA Corporation HKLM Run TCrdMain ProgramFiles TOSHIBA FlashCards TCrdMain exe - - TOSHIBA Corporation HKLM Run HDMICtrlMan ProgramFiles TOSHIBA HDMICtrlMan internet crime complaint center virus + safe mode HDMICtrlMan exe - - TOSHIBA Corporation HKLM Run Teco ProgramFiles TOSHIBA TECO Teco exe r - - TOSHIBA Corporation HKLM Run TosWaitSrv ProgramFiles TOSHIBA TPHM TosWaitSrv exe - - TOSHIBA Corporation HKLM Run ThpSrv C windows system thpsrv logon x HKLM Run SmartFaceVWatcher ProgramFiles Toshiba SmartFaceV SmartFaceVWatcher exe - - TOSHIBA Corporation HKLM Run TosVolRegulator C Program Files TOSHIBA TosVolRegulator TosVolRegulator exe - - TOSHIBA Corporation HKLM Run TosSENotify C Program Files TOSHIBA TOSHIBA HDD SSD Alert TosWaitSrv exe - - TOSHIBA Corporation HKLM Run TosNC ProgramFiles Toshiba BulletinBoard TosNcCore exe - - TOSHIBA Corporation HKLM Run TosReelTimeMonitor ProgramFiles TOSHIBA ReelTime TosReelTimeMonitor exe - - TOSHIBA Corporation HKLM-x Run TUSBSleepChargeSrv ProgramFiles x TOSHIBA TOSHIBA USB Sleep and Charge Utility TUSBSleepChargeSrv exe x HKLM-x Run ToshibaServiceStation C Program Files x TOSHIBA TOSHIBA Service Station ToshibaServiceStation exe hide - - TOSHIBA Corporation HKLM-x Run NortonOnlineBackupReminder C Program Files x TOSHIBA Toshiba Online Backup Activation TobuActivation exe UNATTENDED - - Toshiba HKLM-x Run TWebCamera C Program Files x TOSHIBA TOSHIBA Web Camera Application TWebCamera exe autorun - - TOSHIBA CORPORATION HKLM-x Run HP Software Update C Program Files x Hp HP Software Update HPWuSchd exe - - Hewlett-Packard HKLM-x Run x HKLM-x Run TkBellExe C Program Files x Real RealPlayer Update realsched exe -osboot - - RealNetworks Inc HKLM-x Run BCSSync C Program Files x Microsoft Office Office BCSSync exe DelayServices - - Microsoft Corporation HKU User Run Messenger Yahoo C PROGRA Yahoo Messenger YahooMessenger exe -quiet - - Yahoo Inc HKU User Run Facebook Update C Users User AppData Local Facebook Update FacebookUpdate exe c nocrashserver - - Facebook Inc HKU User Run Weather C Program Files x AWS WeatherBug Weather exe x HKU User Run msnmsgr C Program Files x Windows Live Messenger msnmsgr exe background - - Microsoft Corporation HKU User Run swg C Program Files x Google GoogleToolbarNotifier GoogleToolbarNotifier exe - - Google Inc HKU User Run Free Download Manager C Program Files x Free Download Manager fdm exe -autorun - - FreeDownloadManager ORG HKU User Run Skype C Program Files x Skype Phone Skype exe minimized regrun - - Skype Technologies S A HKU User Run ieodjrzotp C ProgramData phxzbypky x HKU User Policies system DisableTaskMgr HKLM Winlogon Shell explorer exe C Users User AppData Roaming phxzbypky x Services Whitelisted NIS C Program Files x Norton Internet Security Engine ccSvcHst exe s NIS m C Program Files x Norton Internet Security Engine diMaster dll prefetch - - Symantec Corporation Norton PC Checkup Application Launcher C Program Files x Norton PC Checkup Engine SymcPCCULaunchSvc exe s - - Symantec Corporation PCCUJobMgr C Program Files x Norton PC Checkup Engine ccSvcHst exe s PCCUJobMgr m C Program Files x Norton PC Checkup Engine diMaster dll prefetch - ... Read more

A:internet crime complaint center virus + safe mode

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt
HKU\User\...\Run: [ieodjrzotp] C:\ProgramData\phxzbypky [x]
HKU\User\...\Policies\system: [DisableTaskMgr] 1
HKLM\...\Winlogon: [Shell] explorer.exe, C:\Users\User\AppData\Roaming\phxzbypky [x ] ()
2013-01-19 04:44 - 2013-02-10 11:10 - 00114176 ____A (Bipiho) C:\Users\User\AppData\Roaming\phxzbypky.exe
2013-01-19 04:41 - 2013-02-10 12:13 - 00114176 ____A (Bipiho) C:\Users\User\AppData\Local\phxzbypky.exe
2013-01-19 04:41 - 2013-02-10 12:13 - 00114176 ____A (Bipiho) C:\Users\All Users\phxzbypky.exe
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemOn Vista or Windows 7: Now please enter System Recovery Options.Run FRST again like we did before but this time press the Fix button just once and wait.The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.Also boot the computer into normal mode and let me know how things are looking.Gringo

http://www.bleepingcomputer.com/forums/t/484956/internet-crime-complaint-center-virus-safe-mode/
Relevancy 41.28%

Hello,

My laptop has the Internet Crime Complaint Center virus, and it comes up even in safe mode. I saw another post about this, but the thread ended due to no response from the thread initiator. I am unable to even get the task manager to open. I am writing this using my Wife's Samsung chrome book.

Please advise what I should do....

Thanks so much!

A:Internet Crime Complaint Center virus comes up even in safe mode

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.How to tell > 32 or 64 bitPlug the flashdrive into the infected PC. Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options: Restart the computer. As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears. Use the arrow keys to select the Repair your computer menu item. Select US as the keyboard language settings, and then click Next. Select the operating system you want to repair, and then click Next. Select your user account an click Next.To enter System Recovery Options by using Windows installation disc: Insert the installation disc. Restart your computer. If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings. Click Repair your computer. Select US as the keyboard language settings, and then click Next. Select the operating system you want to repair, and then click Next. Select your user account and click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst64.exe and press Enter Note: Replace letter e with the drive letter of your flash drive.[*]T... Read more

http://www.bleepingcomputer.com/forums/t/482741/internet-crime-complaint-center-virus-comes-up-even-in-safe-mode/
Relevancy 41.28%

Dell inspiron 5559 HID-complaint touch screen is not working. I have to keep it disabled because all of a sudden it starts to sense different touches uncontrollably. Sometimes it works just fine for a day, but it keeps happening. I have restored the laptop to factory settings, but it did not work.  I have checked for drivers updates, but they are none.  Please help me with this. Thank you in advance. 

A:Please help. Dell inspiron 5559 HID-complaint touch screen is not working.

You can try recalibrating it in the settings.  

http://en.community.dell.com/support-forums/laptop/f/3518/t/19988432
Relevancy 41.28%

Mod Edit Split from http www bleepingcomputer com forums t Budapest Scan result of Farbar Recovery Scan Tool FRST x Version - - Ran by SYSTEM at - - Running from F Windows Home Premium X OS Language English US The current controlset is ControlSet Registry Whitelisted HKLM Run x HKLM Run SmartAudio C Program Files CONEXANT SAII SAIICpl exe t - - HKLM Run cAudioFilterAgent C Program Files Conexant cAudioFilterAgent cAudioFilterAgent exe - - Conexant Systems Inc HKLM Run SynTPEnh ProgramFiles Synaptics SynTP SynTPEnh exe Internet virus center safe complaint mode crime + - - Synaptics Incorporated HKLM Run TPwrMain ProgramFiles TOSHIBA Power Saver TPwrMain EXE - - TOSHIBA Corporation HKLM Run HSON ProgramFiles TOSHIBA TBS HSON exe - - TOSHIBA Corporation HKLM Run SmoothView ProgramFiles Toshiba SmoothView SmoothView exe - - TOSHIBA Corporation HKLM Run TCrdMain ProgramFiles TOSHIBA FlashCards TCrdMain exe - - TOSHIBA Corporation HKLM Run HDMICtrlMan ProgramFiles TOSHIBA HDMICtrlMan HDMICtrlMan exe - - TOSHIBA Corporation HKLM Run Teco ProgramFiles TOSHIBA TECO Teco exe r - - TOSHIBA Corporation HKLM Run TosWaitSrv ProgramFiles TOSHIBA TPHM TosWaitSrv exe - - TOSHIBA Corporation HKLM Run ThpSrv Internet crime complaint center virus + safe mode C windows system thpsrv logon x HKLM Run SmartFaceVWatcher ProgramFiles Toshiba SmartFaceV SmartFaceVWatcher exe - - TOSHIBA Corporation HKLM Run TosVolRegulator C Program Files TOSHIBA TosVolRegulator TosVolRegulator exe - - TOSHIBA Corporation HKLM Run TosSENotify C Program Files TOSHIBA TOSHIBA HDD SSD Alert TosWaitSrv exe - - TOSHIBA Corporation HKLM Run TosNC ProgramFiles Toshiba BulletinBoard TosNcCore exe - - TOSHIBA Corporation HKLM Run TosReelTimeMonitor ProgramFiles TOSHIBA ReelTime TosReelTimeMonitor exe - - TOSHIBA Corporation HKLM-x Run TUSBSleepChargeSrv ProgramFiles x TOSHIBA TOSHIBA USB Sleep and Internet crime complaint center virus + safe mode Charge Utility TUSBSleepChargeSrv exe x HKLM-x Run ToshibaServiceStation C Program Internet crime complaint center virus + safe mode Files x TOSHIBA TOSHIBA Service Station ToshibaServiceStation exe hide - - TOSHIBA Corporation HKLM-x Run NortonOnlineBackupReminder C Program Files x TOSHIBA Toshiba Online Backup Activation TobuActivation exe UNATTENDED - - Toshiba HKLM-x Run TWebCamera C Program Files x TOSHIBA TOSHIBA Web Camera Application TWebCamera exe autorun - - TOSHIBA CORPORATION HKLM-x Run HP Software Update C Program Files x Hp HP Software Update HPWuSchd exe - - Hewlett-Packard HKLM-x Run x HKLM-x Run TkBellExe C Program Files x Real RealPlayer Update realsched exe -osboot - - RealNetworks Inc HKLM-x Run BCSSync C Program Files x Microsoft Office Office BCSSync exe DelayServices - - Microsoft Corporation HKU User Run Messenger Yahoo C PROGRA Yahoo Messenger YahooMessenger exe -quiet - - Yahoo Inc HKU User Run Facebook Update C Users User AppData Local Facebook Update FacebookUpdate exe c nocrashserver - - Facebook Inc HKU User Run Weather C Program Files x AWS WeatherBug Weather exe x HKU User Run msnmsgr C Program Files x Windows Live Messenger msnmsgr exe background - - Microsoft Corporation HKU User Run swg C Program Files x Google GoogleToolbarNotifier GoogleToolbarNotifier exe - - Google Inc HKU User Run Free Download Manager C Program Files x Free Download Manager fdm exe -autorun - - FreeDownloadManager ORG HKU User Run Skype C Program Files x Skype Phone Skype exe minimized regrun - - Skype Technologies S A HKU User Run ieodjrzotp C ProgramData phxzbypky x HKU User Policies system DisableTaskMgr HKLM Winlogon Shell explorer exe C Users User AppData Roaming phxzbypky x Services Whitelisted NIS C Program Files x Norton Internet Security Engine ccSvcHst exe s NIS m C Program Files x Norton Internet Security Engine diMaster dll prefetch - - Symantec Corporation Norton PC Checkup Application Launcher C Program Files x Norton PC Checkup Engine SymcPCCULaunchSvc exe s - - Symantec Corporation PCCUJobMgr C Program Files x No... Read more

A:Internet crime complaint center virus + safe mode

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt
HKU\User\...\Run: [ieodjrzotp] C:\ProgramData\phxzbypky [x]
HKU\User\...\Policies\system: [DisableTaskMgr] 1
HKLM\...\Winlogon: [Shell] explorer.exe, C:\Users\User\AppData\Roaming\phxzbypky [x ] ()
2013-01-19 04:44 - 2013-02-10 11:10 - 00114176 ____A (Bipiho) C:\Users\User\AppData\Roaming\phxzbypky.exe
2013-01-19 04:41 - 2013-02-10 12:13 - 00114176 ____A (Bipiho) C:\Users\User\AppData\Local\phxzbypky.exe
2013-01-19 04:41 - 2013-02-10 12:13 - 00114176 ____A (Bipiho) C:\Users\All Users\phxzbypky.exe
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemOn Vista or Windows 7: Now please enter System Recovery Options.Run FRST again like we did before but this time press the Fix button just once and wait.The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.Also boot the computer into normal mode and let me know how things are looking.Gringo

http://www.bleepingcomputer.com/forums/t/484947/internet-crime-complaint-center-virus-safe-mode/
Relevancy 41.28%

I received e-mail notifications from my internet provider that they received a complaint from caltech edu that a computer registered to my account has been identified scanning other computers on the internet in search of vulnerabilities After the first e-mail weeks ago this caused concern and i immediately purchased some virus protection for our family's one PC windows one android tablet version and android cells I ran complete scans on all and nothing was detected We have a cable modem and protected wireless router Then today we received a second e-mail from computer provider other computers scanning complaint received my Internet the internet provider with the same complaint and same location being probed i looked on-line and decided it must be Internet provider received complaint my computer scanning other computers malware causing the problem First i downloaded Malwarebites and ran it it detected pup optional conduit A So i Googled that which led to your website i don't know that removing the pup optional conduit A will solve my problem Is that sort Internet provider received complaint my computer scanning other computers of malware typically the cause for the type of e-mail from caltech edu and my internet provider i'm worried my internet provider is going to drop us I appreciate your help

A:Internet provider received complaint my computer scanning other computers

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware to your desktop.NOTE. If you already have MBAM 2.0 installed scroll down.Double-click mbam-setup-2.0.0.1000.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to the following:

Launch Malwarebytes Anti-MalwareA 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
Click Finish.On the Dashboard, click the 'Update Now >>' linkAfter the update completes, click the 'Scan Now >>' button.
Or, on the Dashboard, click the Scan Now >> button.If an update is available, click the Update Now button.
A Threat Scan will begin.When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.In most cases, a restart will be required.Wait for the prompt to restart the computer to appear, then click on Yes.If you already have MBAM 2.0 installed:On the Dashboard, click the 'Update Now >>' linkAfter the update completes, click the 'Scan Now >>' button.
Or, on the Dashboard, click the Scan Now >> button.If an update is available, click the Update Now button.
A Threat Scan will begin.When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.In most cases, a restart will be required.Wait for the prompt to restart the computer to appear, then click on Yes.How to get logs:(Export log to save as txt)After the restart once you are back at your desktop, open MBAM once more.Click on the History tab > Application Logs.Double click on the Scan Log which shows the Date and time of the scan just performed.Click 'Export'.Click 'Text file (*.txt)'In the Save File dialog box which appears, click on Desktop.In the File name: box type a name for your scan log.A message box named 'File Saved' should appear stating "Your file has been successfully exported".Click OkAttach that saved log to your next reply.(Copy to clipboard for pasting into forum replies or tickets)After the restart once you are back at your desktop, open MBAM once more.Click on the History tab > Application Logs.Double click on the scan log which shows the Date and time of the scan just performed.Click 'Copy to Clipboard'Paste the contents of the clipboard into your reply.Download Malwarebytes Anti-Rootkit to your desktop.Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.Double click on downloaded file. OK self extracting prompt.MBAR will st... Read more

http://www.bleepingcomputer.com/forums/t/552980/internet-provider-received-complaint-my-computer-scanning-other-computers/
Relevancy 40.85%

I have the same virus as this one http www bleepingcomputer com forums t internet-crime-complaint-center-virus-in-safe-mode Thank you very much for your help internet crime my laptop mode safe virus complaint in center on here are my log Scan result of Farbar Recovery Scan Tool FRST x Version - - Ran by SYSTEM at - - Running from F Windows Home Premium X OS Language English US The current internet crime complaint center virus in safe mode on my laptop controlset is ControlSet Registry Whitelisted HKLM Run x HKLM Run RtHDVCpl C Program Files Realtek Audio HDA RAVCpl exe - - Realtek Semiconductor HKLM Run SynTPEnh ProgramFiles Synaptics SynTP SynTPEnh exe - - Synaptics Incorporated HKLM Run LtMoh C Program Files ltmoh Ltmoh exe - - LSI Corp HKLM Run TPwrMain ProgramFiles TOSHIBA Power Saver TPwrMain EXE - - TOSHIBA Corporation HKLM Run HSON ProgramFiles TOSHIBA TBS HSON exe - - TOSHIBA Corporation HKLM Run SmoothView ProgramFiles Toshiba SmoothView SmoothView exe - - TOSHIBA Corporation HKLM Run TCrdMain ProgramFiles TOSHIBA FlashCards TCrdMain exe - - TOSHIBA Corporation HKLM Run Teco ProgramFiles TOSHIBA TECO Teco exe r - - TOSHIBA Corporation HKLM Run TosNC ProgramFiles Toshiba BulletinBoard TosNcCore exe - - TOSHIBA Corporation HKLM Run TosReelTimeMonitor ProgramFiles TOSHIBA ReelTime TosReelTimeMonitor exe - - TOSHIBA Corporation HKLM Run TosSENotify C Program Files TOSHIBA TOSHIBA HDD SSD Alert TosWaitSrv exe - - TOSHIBA Corporation HKLM Run SmartFaceVWatcher ProgramFiles Toshiba SmartFaceV SmartFaceVWatcher exe - - TOSHIBA Corporation HKLM Run TosWaitSrv ProgramFiles TOSHIBA TPHM TosWaitSrv exe - - TOSHIBA Corporation HKLM Run CDAServer C Program Files Common Files Common Desktop Agent CDASrv exe - - HKLM-x Run TWebCamera ProgramFiles TOSHIBA TOSHIBA Web Camera Application TWebCamera exe autorun - - TOSHIBA CORPORATION HKLM-x Run ToshibaServiceStation C Program Files x TOSHIBA TOSHIBA Service Station ToshibaServiceStation exe hide - - TOSHIBA Corporation HKLM-x Run BCSSync C Program Files x Microsoft Office Office BCSSync exe DelayServices - - Microsoft Corporation HKLM-x Run Monitor C Program Files x LeapFrog LeapFrog Connect Monitor exe - - LeapFrog Enterprises Inc HKLM-x Run HP Software Update C Program Files x HP HP Software Update HPWuSchd exe - - Hewlett-Packard HKLM-x Run x HKLM-x Run RIMBBLaunchAgent exe C Program Files x Common Files Research In Motion USB Drivers RIMBBLaunchAgent exe - - Research In Motion Limited HKLM-x Run SunJavaUpdateSched C Program Files x Common Files Java Java Update jusched exe - - Sun Microsystems Inc HKLM-x Run D Svr ICBC exe D Svr ICBC exe x HKLM-x Run Adobe ARM C Program Files x Common Files Adobe ARM AdobeARM exe - - Adobe Systems Incorporated HKU Julie Run XMP C Users Public THUNDE XMP Core Program XMP exe embedding sstartfrom Startup - - HKU Julie Run PPAP C Program Files x Common Files PPLiveNetwork PPAP EXE -background - - PPLive Corporation HKU Julie Run Google Update C Users Julie AppData Local Google Update GoogleUpdate exe c - - Google Inc HKU Julie Run msnmsgr C Program Files x Windows Live Messenger msnmsgr exe background - - Microsoft Corporation HKU Julie Run ieodjrzotp C Users Julie AppData Roaming phxzbypky x HKU Julie Policies system DisableTaskMgr HKLM Winlogon Shell explorer exe C ProgramData phxzbypky x Tcpip Parameters DhcpNameServer Startup C ProgramData Start Menu Programs Startup HP Digital Imaging Monitor lnk ShortcutTarget HP Digital Imaging Monitor lnk - gt C Program Files x HP Digital Imaging bin hpqtra exe Hewlett-Packard Co Startup C ProgramData Start Menu Programs Startup McAfee Security Scan Plus lnk ShortcutTarget McAfee Security Scan Plus lnk - gt C Program Files x McAfee Security Scan SSScheduler exe McAfee Inc Startup C Users Julie AppData Roaming Microsoft Windows Start Menu Programs Startup Adobe Gamma lnk ShortcutTarget Adobe Gamma lnk - gt C Program Files x Common Files Adobe Calibration Adobe Gamma Loader exe Adobe Systems Inc Services Whitelis... Read more

A:internet crime complaint center virus in safe mode on my laptop

Hello daniel_hb Welcome to The Forums!!Around here they call me Gringo and I'll be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt
HKU\Julie\...\Run: [ieodjrzotp] C:\Users\Julie\AppData\Roaming\phxzbypky [x]
HKU\Julie\...\Policies\system: [DisableTaskMgr] 1
HKLM\...\Winlogon: [Shell] explorer.exe, C:\ProgramData\phxzbypky [x ] ()
C:\Users\Julie\AppData\Roaming\phxzbypky.exe
C:\Users\Julie\AppData\Local\phxzbypky.exe
C:\ProgramData\phxzbypky.exe
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemOn Vista or Windows 7: Now please enter System Recovery Options.Run FRST again like we did before but this time press the Fix button just once and wait.The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.Also boot the computer into normal mode and let me know how things are looking.Gringo

http://www.bleepingcomputer.com/forums/t/488443/internet-crime-complaint-center-virus-in-safe-mode-on-my-laptop/
Relevancy 40.85%

I bought a used laptop from someone who had xp installed in Dell N4050. Now when I try to install windows 7 after formatting, I get the error

"The bios in this system is not fully acpi complaint"

I checked in dell website latest bios for the laptp, it is a07 which is already a07 in the laptop. So I wonder why it is getting error and how to sort it out. Thank you.

A:[SOLVED] bios in this system is not acpi complaint when i install fresh windows 7

Are you using the restore partition or a Win7 disk?
See if you have the factory restore partition still intact by following the instructions here> Restoring Your Dell Computer to Original Factory Installation with Dell DataSafe Local Backup 2.0 | Dell

http://www.techsupportforum.com/forums/f299/solved-bios-in-this-system-is-not-acpi-complaint-when-i-install-fresh-windows-7-a-648578.html
Relevancy 40.85%

Why is it proving so difficult for the 'Washington Post' to unsubscribe my email address from their 'Breaking News Alert' email Newsletter service Over the past few months I have repeatedly tried to unsubscribe from 'Breaking News Alert' an email Newsletter service provided by the 'Washington Post' newspaper in the USA So far I must have sent at least requests asking for the email service to be Unsubscription Complaint Newspaper Service Ignores - Lodge To? from Major Requests US stopped This has been done via an automatic link in each email which they call their 'Express Sic Unsubscribe Service' to washingtonpost com Recently however I have resorted to replying to their Major US Newspaper Ignores Unsubscription from Service Requests - Lodge Complaint To? emails by including terse unsubscribe request messages directed at the 'Washington Post' and specifically addressed to the Desks of that newspaper's Ombudsman who is actually a woman the National US Editor and the Foreign rest of Mother Earth's Nations Editor The 'Breaking Major US Newspaper Ignores Unsubscription from Service Requests - Lodge Complaint To? News Alert' is also included as part of the email So where does that get me Absolutely nowhere Not a peep nor a whimper let alone any acknowledgement of my emails The 'Breaking News Alert' is still being sent on an almost daily basis and being directed immediately into my Junk Mail Folder I am now sick and tired of this whole affair and wish to be rid of this subscription once and for all What I want to know is this Is there some form of Federal Regulatory Authority in the USA that I can refer this saga to as a matter of complaint All I want is for the Washington Post to remove my email address from their subscription service That's it

A:Major US Newspaper Ignores Unsubscription from Service Requests - Lodge Complaint To?

Originally Posted by sassofalco


Why is it proving so difficult for the 'Washington Post' to unsubscribe my email address from their 'Breaking News Alert' email Newsletter service??

Over the past few months, I have repeatedly tried to unsubscribe from 'Breaking News Alert', an email Newsletter service provided by the 'Washington Post' newspaper, in the USA.

So far, I must have sent at least 200 requests, asking for the email service to be stopped. This has been done via an automatic link in each email which they call their 'Express[Sic] Unsubscribe Service', to washingtonpost.com.

Recently however, I have resorted to replying to their emails, by including terse unsubscribe request messages, directed at the 'Washington Post', and specifically addressed to the Desks of that newspaper's Ombudsman [who is actually a woman], the National [US] Editor, and the Foreign [rest of Mother Earth's Nations] Editor. The 'Breaking News Alert' is also included as part of the email.

So where does that get me? Absolutely nowhere!! Not a peep, nor a whimper......let alone any acknowledgement of my emails. The 'Breaking News Alert' is still being sent on an almost daily basis, and being directed immediately into my Junk Mail Folder. I am now sick and tired of this whole affair, and wish to be rid of this subscription, once and for all.

What I want to know is this......Is there some form of Federal Regulatory Authority in the USA that I can refer this saga to, as a matter of complaint? All I want is for the Washington Post to remove my email address from their subscription service! That's it!!



2 words, "spam filter"

http://www.vistax64.com/browsers-mail/212528-major-us-newspaper-ignores-unsubscription-service-requests-lodge-complaint.html
Relevancy 40.85%

The internet crime complaint center virus is in my safe mode. I start my computer, tap F8 and select " Safe Mode With Networking ". After hitting " Enter " I press " Ctrl - Alt - Delete. The Box appears but Task manager is not selectable and the "internet crime complaint center" full screen appears and I can go no further in safe mode. Please help.

A:'removing internet crime complaint center virus from safe mode'

Hello obxbound , Welcome to Bleeping Computer.
My name is fireman4it and I will be helping you with your Malware problem.

Please take note of some guidelines for this fix:
Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

Finally, please reply using the ADD REPLY button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.
I will be analyzing your log. I will get back to you with instructions.Do you have a USB Flash Drive you can use?Can you tell me what windows version you are using? Xp, Vista, 7 or 8?IS it 32Bit or 64Bit?

http://www.bleepingcomputer.com/forums/t/482112/removing-internet-crime-complaint-center-virus-from-safe-mode/
Relevancy 37.41%

My Vostro 1500 laptop (Windows XP) has been infected with that virus, and I don't know exactly what to do. Most of the tutorial videos on YouTube about getting rid of the virus are for Windows 7 and don't help at all. I have been able to go into safemode, but have found no good instruction on what to do next. The other thing is, I seem to have the splash screen that is a bit different than others I have seen on-line. It reads in part,"Threat of Prosecution Reminder". How do I disable and delete the virus?Thank you so much in advance...*Moderator Edit: Moved topic from XP to the more appropriate forum. ~ Queen-Evie* 

A:Internet Crimes Complaint Center Virus (or FBI Moneypak Virus)

I suppose I will just try and follow the guide 'Remove the FBI MoneyPak Ransomware or the Reveton Trojan'. The splash screen for the virus looks a bit different than seen in the guide, which is why I am a bit hesitant, but it will hopefully still work..?

http://www.bleepingcomputer.com/forums/t/479062/internet-crimes-complaint-center-virus-or-fbi-moneypak-virus/
Relevancy 37.41%

Hi,

I'm getting this "cannot find file" complaint from windows.
Cant figure out what to do about it.

It comes up at every start.
Its very annoying, any help to get rid of it would be welcome.

John
 

A:How do i deal with this "cannot find file" complaint from windows ?

https://forums.techguy.org/threads/how-do-i-deal-with-this-cannot-find-file-complaint-from-windows.997991/
Relevancy 36.98%

Every time I try to update PXI Hardware HID Complaint Device in windows update I get error code 80070020.
I disabled my antivirus and tried updating it again didn't help. Do any of you have any solutions that will most likely work

A:I can't update PXI Hardware HID Complaint Device in windows update

This appears to be a process-share error.
I suspect that you may have multiple instances of the same process running and Windows is getting confused.
This is sometimes the case with Malware, and sometimes a problem with an AV - but there are other causes.

What AV is currently installed? What other Security software is installed?


See the advice here Windows Update error 80070020 - Windows Help
follow that, and post back with the results.

If you're still unable to install the updates,
Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

http://www.sevenforums.com/windows-updates-activation/338175-i-cant-update-pxi-hardware-hid-complaint-device-windows-update.html
Relevancy 36.98%

Can someone help me with this problem So I just received 3315 15 Status at Inspiron Stuck 0% Charging, Battery Dell Idle? Battery my brand new Dell Inspiron and the battery is not charging It says it s quot Plugged In Charging quot but it never goes up and stays at At first Dell Inspiron 15 3315 Battery Stuck at 0% Charging, Battery Status Idle? I thought I just need to plug it in for several hours but it s been hours now and still the battery stays at nbsp I tried running the BIOS Diagnostics just to see if there are problems and there s none The battery status says everything is running normally and the Battery State says it s Idle I tried draining the flea power several times removing and reattaching the battery but to no avail I m getting really frustrated and I m really close to throwing this laptop back to Dell nbsp I read somewhere that I have to update the BIOS but it won t update unless the battery is charged at least Someone also suggested that Windows is causing the problem I haven t even started using this laptop and it s already giving me a ton of problems nbsp Any help would be much appreciated Thanks guys

http://en.community.dell.com/support-forums/laptop/f/3518/t/19982101
Relevancy 36.98%

My Dell laptop will charge and operate for several hours off a new 6000 MAh battery but the icon in the tray inidcates that it is always on line power. Although both the CD and floppy drive work when installed in a bay the system not indicate that they are present. I have updated the bios from Dell but that does not help. Any ideas would be appreciated.

Jerry
 

A:Dell Inspiron 3500 charges and runs on battery but cannot find battery or bay devices

Still under warranty, isn't it? Call Dell for a repair trip.
 

http://www.techspot.com/community/topics/dell-inspiron-3500-charges-and-runs-on-battery-but-cannot-find-battery-or-bay-devices.109068/
Relevancy 36.98%
Relevancy 36.98%

After a round of Windows updates, I went to turn on my laptop and recieved the "Primary internal battery (601)" error.  After this screen, however, Windows would not load.  I have tried taking the battery out and 'draining the charge',  and starting up the computer plugged directly to AC with no battery.  Windows still does not load.  The start-up test in the diagnostics menu said the battery needed calibration, however when I go to run the battery test, it gets to "waiting for battery to charge" and exits out of the test without giving me any results at all.  Currently when turning on the computer I no longer get the "primary internal battery" error, it just goes directly to a black screen with blinking cursor.  Any help is appreciated, I'm completely at a loss here!

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Primary-internal-battery-error-diagnostics-battery-test/td-p/5826046
Relevancy 36.98%

Battery Issue - Lenovo V570 (Laptop) - Battery Model L09S6Y02

First off I for the most part do not use the battery. It is normally detached from the laptop. I only attach it to periodically charge it and test prior existing charges' performance.

O.K. here is the problem. I attach battery attachment, computer does not make it to the window screen more often than not. When it does, it freezes at the please wait loading screen.

I rarely use the battery at all, but I want all my equipment up and functional. It's life should still be good for I periodically recharge it. I think since I've had the laptop I've only recharged it a total of 6 or 7 times and that's been a year or so.
 

A:Battery Issue - Lenovo V570 (Laptop) - Battery Model L09S6Y02

jonasdatum said:


Battery Issue - Lenovo V570 (Laptop) - Battery Model L09S6Y02

O.K. here is the problem. I attach battery attachment, computer does not make it to the window screen more often than not. When it does, it freezes at the please wait loading screen.

I rarely use the battery at all, but I want all my equipment up and functional. It's life should still be good for I periodically recharge it. I think since I've had the laptop I've only recharged it a total of 6 or 7 times and that's been a year or so.Click to expand...

I, for the moment at least have the battery working power adapter attached. What did I do? I uninstalled Avast (freeware version) ?

I learned from prior experience that running two of any system utility software can cause problems, but it normally restricts itself to what it is protecting. Then I remembered: "If you remove the possible whatever is left however in probable must be the truth."

Next phase of testing is test the battery on it's own.
 

https://forums.techguy.org/threads/battery-issue-lenovo-v570-laptop-battery-model-l09s6y02.1089994/
Relevancy 36.55%

Hie

My hp laptop had its battery flat for 12 hours. After that the laptop can nolonger boot up or charge. Please help
 

A:HP laptop cannot boot up or charge battery after battery went flat for 12 hours

What is the model of your laptop?
 

http://www.techspot.com/community/topics/hp-laptop-cannot-boot-up-or-charge-battery-after-battery-went-flat-for-12-hours.186087/
Relevancy 36.55%

Hi,  I am gonna purchase the new Inspiron 17 5000 (5759).  Just wondering if I am gonna change the battery in  the future? How can I do that?  Or we just can't change it? Thank you for your help!

http://en.community.dell.com/support-forums/laptop/f/3518/t/19996112
Relevancy 36.55%

Hello I ve been using a Dell inspiron from about years now and exactly after years of my buy the battery failed and it started showing me to battery charge! Bought battery still and dell my doesn't laptop a new replace the battery and always notified me about contacting dell for a new battery Bought a new dell battery and still my laptop battery doesn't charge! I didn t take this of much concern so i just ignored the message and kept on using my battery with my adapter plugged in After - months of such usage My battery completely failed and doesn t Bought a new dell battery and still my laptop battery doesn't charge! even offer me even a minute of backup when i remove the power socket Then i realized the importance of a new battery and then bought a new battery from Dell Its the same battery with the same specs and also the same family type After i removed my defected battery I replaced my new bought Dell battery and realized that my battery is working fine its charging well but at some time it says quot Plugged in But not charging quot Which is rare for any new battery which is bought brand new This is how it looks now after i remove the AC adapter plug and when i depend on the battery backup it is providing me a backup but I see a yellow exclamatory mark beside it Which I think should not be present it also says quot Low battery quot when there s already of battery left I ve also followed some online steps updated by BIOS to the latest nbsp Followed some other steps like uninstalling the battery ACI in the device manager and etc i would love to get this problem solved I m using a PA- family adapter which is also a replaced one So any help on solving the issue would be appreciated THANKS

A:Bought a new dell battery and still my laptop battery doesn't charge!

Hi Utkarsh. I Actually FIXED this problem months back. and I exactly want to help you on this so that you can fix it yourself too..
the problem which is creating your battery to show an exclamatory mark is your power settings.
so follow these steps to get rid of that sign and a perfectly working battery.
1) Click on your battery icon (left click) you should see an option called " More power options" at the bottom of the popup.
click "More power options"
2) Now you will be taken to your control panel where you can see all of your power plans and under each plan, you will see an option called "Change plan settings"
3) Click on "Change plan settings" for your active power plan. Now you will get redirected to another control panel window, where you can see two kind of power options to get adjusted. that is, when you battery is plugged and when your battery is unplugged.
4) Don't touch those options, just click on "Change advanced power settings" at the bottom left of that window. THIS IS THE AREA WHERE WE NEED TO FIX!
5)After you click on "Change advanced power setttings", you will see a POWER options popup, go to the bottom and then you can see something called "Battery" with a plus sign on the left. click it.
6) Now you just have to change the levels for the following values
                   --> Critical battery level ( you can change it to 10%)
                   ---> Low battery level ( you can change it to 20%)
Now once that's done, YOU WILL NO LONGER SEE THE EXCLAMATORY MARK ON YOUR BATTERY!!!!
So I hope this works!
Reply me back when you've succeeded fixing it.

http://en.community.dell.com/support-forums/laptop/f/3518/t/19465162
Relevancy 36.55%

My laptop is Inspiron 14R (N4010) and the exsiting 48Whr battery is drain very quickly. So I would like to replace new once.I find 90Whr as url below compatible with mine. But I just wonder, Can 90 AC adapter use with 90Whr battery?
90Whr Batteryaccessories.us.dell.com/.../productdetail.aspx
90W AC adapteraccessories.us.dell.com/.../productdetail.aspx

http://en.community.dell.com/support-forums/laptop/f/3518/t/19980861
Relevancy 36.55%

It's so strange. Today when I turned on my laptop, suddenly, there was a message that my battery has problems so the computer might shut down suddenly. I tried different strategies, like uninstalling the battery driver, or letting the computer completely die. When it turned off itself at 6%, I turned it back on, and it was at 2 minutes battery life. Then in a few minutes, it said 4 minutes battery life for 6%. Now, it's passed an hour, and it says 3 minutes, but changes sometimes to 1-4 minutes. The battery meter is completely wrong, and I don't know what to do since it is closing the computer way too early. I'm still not sure what the problem is. Please help me.

A:Laptop Battery Meter is Completely Wrong and it says there's a problem with the battery

How long have you been using the laptop with battery? Is it still under warranty?

http://www.bleepingcomputer.com/forums/t/471577/laptop-battery-meter-is-completely-wrong-and-it-says-theres-a-problem-with-the-battery/
Relevancy 36.55%

Hello there I have Battery.. 1YearOld at battery Laptop left. 20% off powers unexpectedly an one year-old ASUS K S Laptop Windows Home Premium bits GB Ram and HDD At Laptop powers off unexpectedly at 20% battery left. 1YearOld Battery.. the beginning my battery lasted gt hours in Balanced power mode which is the one I alway use and now due to regular use it last about hours Everything normal until here About months ago i started playing this game in full screen with the battery on and it last about - minutes until it reached the low battery warning left I would then plug the power on and resume the game charging the battery as well After a few weeks the warning stopped appearing in the desktop and the computer automatically hibernated left with the game still on So i plugged the ac power on and resumed the game right away This kept happening from that moment on every time i played the game it would reach battery left and hibernate for itself whereas it should appear the low battery warning at left where I would plug in the ac power and charge the battery without going into hibernation On top of that my sister kept stealing my ac charger for charging her Toshiba Satellite as she often forgets her own charger at her workplace Now at the present day when the battery reaches about - left the laptop power off unexpectedly as if I had pull the battery off of the laptop It must be from all those time it would reach left with the game still on that quot tired quot the battery and now it won't even last further than left It might be a problem with the battery or the ac charger that my sister used in another computer Both the battery and its respectively ac charger are the ones that came with the laptop Can someone please tell me what is causing my year-old laptop to power off for no reason at all when battery has just remaining Do I have to buy a new one or what Regards conhaqu

A:Laptop powers off unexpectedly at 20% battery left. 1YearOld Battery..

Hi there .. Do you have Power4Gear Installed ... If so i would look into the Settings for that could be a power plan so save Battery life ... It should also be able to tell you your Battery's Health status ... I have no idea how good this Program is could be total crap ...

http://www.sevenforums.com/general-discussion/322529-laptop-powers-off-unexpectedly-20-battery-left-1yearold-battery.html