Windows Support Forum

Broken left hinge HP envy m6 n010dx notebook PC

Q: Broken left hinge HP envy m6 n010dx notebook PC

Help my left hinge is broken like so many others and I'm out of warranty! I just spent 2 hours on the phone with HP only to discover I will be charged $220!! It's clearly a design error since it's happened to literally hundreds of others with this computer! There needs to be a recall it's not fair to have to pay for something that I've never dropped, etc. I've also read where some have gotten theirs repaired free of charge without being covered under warranty

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A: Broken left hinge HP envy m6 n010dx notebook PC

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-left-hinge-HP-envy-m6-n010dx-notebook-PC/td-p/5775804
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I bought my envy j115tx 15" touchsmart end of Aug 2014 . Its nearly 4 months old and recently the left hinge on my laptop has dropped out of position and has pushed the back casing of the laptop out, disrupting one of the fans.It has not been dropped. I noticed it had become creeky when opening the lid of the laptop, I can see the back casing popping out when opening the the lid and the Kensington lock is out of alignment (as it pops down with the back casing) Been using HP servers at work and recomended but this is my first HP product for personal use and the hinge design seems to be a serious flaw here. Need a solution guys... have read similar posts about same issue..whats going on?

A:HP ENVY TS 15 Notebook Broken left hinge

@Eques ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-ENVY-TS-15-Notebook-Broken-left-hinge/td-p/4807663
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I have had the same situation again actually. It did come off whilst it was in warranty and HP fixed it somehow. Now, again it has come off from the same place. Not sure how to fix it? What all does it need to be fixed? I understood from different sources that I need back cover and some sort of front panel. Please guide me. Thanks.

A:Left hinge of HP ENVY SELECT 15T-J000 NOTEBOOK is broken

@Hp15t-j000

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Left-hinge-of-HP-ENVY-SELECT-15T-J000-NOTEBOOK-is-broken/td-p/5811401
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Very frustrated with this...I opened the laptop gently as I would always do  and the hinge on the left side of the laptop just snapped and popped out of the plastic monitor frame.  The design of the hinges are just terrible and i can now see how they work because the case has been damaged just from opening and closing the laptop.  I can now see inside the whole left side of the case.  To top it off I have already invested considerable time into upgrading the OS to Windows 10 and customizing and installing software on this laptop. I cannot close my laptop entirely since the screen closes on an incorrect angle. Since I am out of warranty, is there any way to fix this problem? After reading several posts, it seems to be a common problem with the envy models.

A:HP ENVY dv7-7233nr Broken Left LCD Screen Hinge; Left side o...

@phosfate00

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-ENVY-dv7-7233nr-Broken-Left-LCD-Screen-Hinge-Left-side-of/td-p/5671225
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The right hinge broke on my ENVY m6. Now the left one is about to go. The waranty is up and I have noticed that this is a common problem with this product. I should hope that there has been a recall on this. HP should at least repair the issue free of charge (waranty or no waranty). I take great care of my things and my computer is no exception. Please give me advice on this one. I am extremely disappointed at this point.

A:Broken right hinge. Left hinge about to go on my ENVY m6

Hi @NeiCe , I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-right-hinge-Left-hinge-about-to-go-on-my-ENVY-m6/td-p/4794975
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My laptop is out of warranty, but the left hinge is broken.  Is there any chance I can get HP to fix this?  It's frustrating. Thanks!!

A:HP Envy Broken Left HInge

@69RoadRunner

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-Broken-Left-HInge/td-p/5847657
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The left Hinge on my HP Envy has become loose; this poses a problem when opening/closing the lid as it grinds against the casing.  I've had a lot of difficulty navigating HP's Customer support website.  I travel a lot with this laptop and despite treating it with great care the hinge has come loose/broken (from what I understand has become a common problem).  I am out of the warranty and was wondering if anyone could point me in the direction of a few repair options.  I like HP, I find this whole issue disheartening.   Thank you for any help you can give.   

A:HP Envy Broken (Left) Hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-Broken-Left-Hinge/td-p/5672110
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The left hinge of my Envy 15 has broken for no obvious reason.  It started about a week ago and is getting worse. The case near the hinge is now opening up and today a screw fell out.  It's no longer under warranty, but it looks like this is a common problem.  Can I get this fixed through HP?  

A:Envy Left Hinge Broken

@BEVEL88

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Envy-Left-Hinge-Broken/td-p/5819577
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I also have a left hinge issue with my Envy.  I've been looking around on-line, and it seems like this is a notorious problem.  Mine is barely over two years old, and hardly ever used.  Never been dropped or mis-handled.  Will HP fix it, or reimburse me to have it fixed?Thanks

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-Left-Hinge-on-Envy/td-p/5849357
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My left hinge has broken and is slowly pulling the computer apart everytime I open it.  Small peices of plastice are breaking off as a result.  This computer has been treated very well and has never been dropped.  I read that this is a common problem.  How do I go about getting it fixed?

A:HP Envy 17.5 Left Hinge Broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-5-Left-Hinge-Broken/td-p/5621934
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The left hinge has broken on my laptop and it is pullign the plastic around the screen off, does anyone know how to fix as i am out of warantee?

A:Envy 6 left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Business-Notebooks/Envy-6-left-hinge-broken/td-p/5802167
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Same issue as the hundreds of other posts on Hp (hinge problem?) Laptops. Who can I contact to get a quote for and arrange repair.I'm disappointed that I had to search hp support to get information about this,  and have never been contacted about it first.Regards,Dave

A:envy 17 broken left hinge

@Dfrikes

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/envy-17-broken-left-hinge/td-p/5763490
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After two years of use the left Hinge on my HP Envy broke.  Where does one get it fixed and is it fixable?  It seems to interfer with the usage if one moves the lid back and forth.  Is it connected to hardware that will evenutally shut my computer down?  I would rather be able to take it a part and put a replacement hinge instead of sending it away? 

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-left-hinge-HP-Envy/td-p/5668305
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I've had my envy 17 for 3 years all went well until yesterday when the hinge broke. I see it's a common problem can anybody from hp help please?

A:hp envy 17 broken left hinge

@e-claire

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/hp-envy-17-broken-left-hinge/td-p/5719720
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Just like everyone else the left hinge of my laptop is broken and seperated from the casing and my laptop has never been dropped or broken.  Based on all the messages this appears to be a design flaw,  I would very much appreciate a call back from support regarding this issue.  Thanks.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-ENVY-broken-left-hinge/td-p/5755043
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My left hinge is broken I am guessing by reading other complaints? I have had this laptop for a little over a year and have never mishandled it in and kind of way. Now it will not turn on because it is saying problems with the fan because everytime I open it the bottom pops off. I tried to email HP but they would not reply because my warranty was up August 15th. I was wondering how much it would cost for HP to fix it? Or the Geek Squad with Best Buy? I need it fixed as soon as possible! It is my school laptop.

A:Left Hinge Broken HP ENVY

@Rle421

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Left-Hinge-Broken-HP-ENVY/td-p/5745753
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I bought HP over Acer Lenovo and Asus because i believed that the one thing that HP offers each time is exquisite build quality However today I - Left hinge Broken 6 ENVY HP 1090ee was met with a nasty surprise nbsp The left hinge one near the power button nbsp has seemingly come undone as HP ENVY 6 1090ee - Broken Left hinge if on its own nbsp nbsp Surprised as I was I contacted technical support Surprise Surprise my warranty information is wrong Ive lost out on half an years warranty services nbsp nbsp FLASH BACK DUBAI - nbsp Notebook bought on the rd of Feb - High hopes SKIP TO PRESENT INDIA - nbsp Broken hinge and warranty lost nbsp So I took a deep breath and opened up the trusty HPSA again informing the specialist about my mistaken date of purchase note I am in India at the time I am informed by the technician that i have to contact the HP tech assistance in UAE to rectify the issue nbsp STRIKE ONE nbsp So everyone knows how good the waranty services in India are I remember having an old all in one HP printer The printer malfunctioned so we took it to the closest Authorised HP service centre The first day we went nbsp we werent given any service The next day we went nbsp they claimed NOTHING under the warranty covers it They could be right but oh well we paid for rectification nbsp So now nbsp I'm feeling like its going to be a repeat of the last time And its funny since I have found nbsp A LOT of people with the same problem I dont want to rubbish the customer support BECAUSE I HAVE SEEN THEM HELP OTHER PEOPLE The sad part is that these nbsp people are mostly from the States nbsp nbsp Maybe its not justified but it always seems like the nbsp developing countries get the worst of both worlds We are the highest consuming population yet we get the nbsp inflated prices nbsp which I know are due to a lot of factors outside the control of the company and nbsp poor service nbsp nbsp I cant believe that there is not a single HP service centre in Mumbai is well purely HP and not a rd party authorised dealer I guess cant do anything about it and maybe I write this in vain but if someone is listening or reading can I suggest atleast have nbsp ONE non third party service centre It'll help a GREAT deal nbsp I hope someone can help me nbsp Ak nbsp Solved View Solution

A:HP ENVY 6 1090ee - Broken Left hinge

Hey anand602,  I'm very sorry to hear that you're having this issue. I have forwarded your case to the proper department. You should hear from someone via private message in the next 24-48 hours.  To check your private message, login to the HP forum. There will be an envelope in the top right corner next to your username.  

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-ENVY-6-1090ee-Broken-Left-hinge/td-p/2804893
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 Hello,The left hand hinge of the notebook is broken and is not functioning.  I cannot close the lid.  The case bottom has separated from the notebook in the bottom left corner of the notebook.  please help.Thanks

A:Envy 17t-j100 left hinge broken

@JohnChit

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Envy-17t-j100-left-hinge-broken/td-p/5773688
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HI:  I saw one topic in the forum about complaining this type of laptop left hinge broken issue, many customers like me had same problem. i bought my laptop from microsoft store directly almost 3 years ago, my wife used it at home without moving most of time  and not opening/closing quite offten, just 2 months ago, my wife changed job and needed to carry the laptop between home and office, then only 2 months past, this laptop was broken on left higne, she was really connerced laptop would not work anymore one day when opening it.  what a bad hardware quality it is! based on many people had same issue, almost for sure, it belongs to kind of design or product defective, should be recalled.  i post pictures to show where issue is and my laptop info. hopefully i could be treated as HP customer thanksym3017

A:HP envy 15 smarttouch left hinge broken

@ym3017

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-envy-15-smarttouch-left-hinge-broken/td-p/5829026
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I am having the same problem as those on the following posting: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-Touchsmart-left-hing... My left hinge is broken and has been for quite some time.  Please have HP contact me for a repair or replacement.

A:HP Envy 17 Touchsmart left hinge broken

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.  I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum. If you have any further questions, please don't hesitate to ask. Please click the white KUDOS star to show your appreciation

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-Touchsmart-left-hinge-broken/td-p/5487616
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Bought my expensive laptop in 2014 and just over a year the left hinge started breaking. Its a sparingly used laptop and now seems to pull away at the bottom panel if I try to open or close the display . The left hinge is prying the bottom panel.I am worried the laptop will break if I try using it anymore. Never been dropped and was taken good care of.Did not expect HP to give way so easily when other laptops much cheaper dont have this basic hinge issue. At this point I am terribly disappointed with HP but need to get it fixed. Please help.

A:Broken left Hinge on HP Envy 15t Quad

@bc422

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-left-Hinge-on-HP-Envy-15t-Quad/td-p/5574234
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Had this laptop for 1 year and 5 months, the other day my left hinge just started poping out when I open and close it. It looks and sounds bad, though I can pop it back in, I have a bad feeling it's going to get worse and the other side may start. Of course my warranty just expired 5 months ago, and I've heard other reports of this so I hope I can get this fixed for free since it seems to be a HP design flaw. I use my laptop as a desktop really so I use the HDMI and only used the actual screena  few times, I lift is just enough to hit the power button, but this still happened. I'm not sure how to go about this since HP keeps trying to charge people for this fix. Thanks!

A:HP ENVY m7-j010dx - Broken Left Hinge

Hi @Broth3rz ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
 
Regards,George




I work for HP

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-ENVY-m7-j010dx-Broken-Left-Hinge/td-p/4956026
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As has happened with many other people, the left hinge on my laptop is breaking loose.  I just dumped out a bunch of loose plastic chips that were rattling around inside.  I have to hold the bottom half of the case closed to keep the hinge from prying the case open when closing the laptop.  The right hinge seems OK so far.  I assume I need to get this fixed...

A:HP Envy 17t-j100 left hinge is broken

@RobW75080

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17t-j100-left-hinge-is-broken/td-p/5369845
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Hi everyone I really need your help the left hinge on my Envy 17 m-7 broke from just opening the computer.I've spent hours trying to find videos or instructions on how to fix it, but I can't find any. I dont want to ruin it. Thank you,A.G. 

A:left hinge on Envy m-7n109dx broken

@Ronyin

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/left-hinge-on-Envy-m-7n109dx-broken/td-p/5830333
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The left hinge is broken on my HP Envy 17" Touchsmart notebook.  The bottom plastic casing is also coming away. It is hard to open and close the laptop without causing more problems and I'm worried about the screen cracking.  My local tech service has been trying to source replacement parts, but has found none available. They have identified that this is a common problem with this model, and I see there are hundreds of postings with the same problem.  Please could you help?

A:HP Envy 17" Touchsmart left hinge broken

@cw_00

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-quot-Touchsmart-left-hinge-broken/td-p/5821451
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I've got a HP Envy 17 J171sa touchsmart laptop. It is just 2 months out of the the 2 year warranty and now the left hinge is making a cracking noise when opening and pushes the bottom of the casing open. This laptop has already had to go back under warranty twice, once when it was 2 months old for a new motherboard and then 5 months ago a white spot appeared on the bottom left side of the screen and had to have a replacement screen, now this. I expected better quality from HP especially when it was nearly 1,000 to purchase the laptop. I've looked after this laptop and been very careful with it, only opened and closed once a day and would not expect this to happen. Very disappointed.

A:HP Envy 17 - J171sa left hinge broken

@Slinkysilver

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-J171sa-left-hinge-broken/td-p/5600176
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Had to take apart my laptop last night. Found the left hinge had broken away from the plastic. Found a number of threads about this exact topic. Would have replied to one of those but it appears they are closed. Need to know where to get a replacement part. If this is the wrong forum please move to the correct one. 

A:HP Envy Touchsmart 17" Broken Left Hinge

@KickingWing

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-Touchsmart-17-quot-Broken-Left-Hinge/td-p/5849273
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Some time ago, I noticed my left hinge wasn't working correctly. I began to split the computer apart while opening and closing. I've seen this is a pretty wide-spread issue with this model and i'd like to know what can be done. I've just been keeping it open, as to not make it completley unusable, but that's not a real solution.Thanks for your help!

A:HP Envy m6 1125dx left hinge broken

@omarhani

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-m6-1125dx-left-hinge-broken/td-p/5706041
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My laptop is out of warranty, but the left hinge is broken.  Is there any chance I can get HP to fix this?  It's frustrating. Thanks!!

A:HP Envy J0G76AV Broken Left HInge

@69RoadRunner

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-J0G76AV-Broken-Left-HInge/td-p/5847657
Relevancy 83.7%

Hi, i have my left hinge broken. it all of a sudden started geting harder to open the laptop and in 2-3 days when i pused the screen upwords its jut broke. i would liek to know how i can get this repaired. i also noticed that the left side of the laptop is heating up so badly. I have checked the warranty and it has expired. please let me know how i can get this repaired. I HAVE PURCHASED THIS ITEM ON 23/03/2013 WITH 1 YR WARRANTY BUT THE WARRANTY CHECK SHOWS THAT THE WARRANTY HAS EXPIRED ON JULY 2013.     

A:HP ENVY 6 1090ee - Broken Left hinge

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-ENVY-6-1090ee-Broken-Left-hinge/td-p/4420134
Relevancy 83.7%

I have bought this laptop with high configuration in Nov 2013, on March 2014 I found the Left Hinge broken, I keep on using for some time then keep using with external monitor, now i wanted to get it fixed, and noone fixing it saying no parts available, please help me to fix it.

A:HP Envy 17 Touchsmart left hinge broken

@ankitShah

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

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Thank you,
Omar

http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Envy-17-Touchsmart-left-hinge-broken/td-p/5379919
Relevancy 83.7%

I have the same problem as many others on the forum-the left side hinge broke in normal usage.   The laptop is out of warranty by 8 months.  I called HP support and was informed there is no recall.  This is my wife's latpop that she uses for many hours each day.   Is there any assistance available from HP?  I am sure this is a manufacturing defect. Regards,

A:HP Envy 17t-j100 broken left hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details)..
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http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17t-j100-broken-left-hinge/td-p/5727956
Relevancy 82.77%

I have had my laptop for a month, kept it in a laptop case and never dropped or banged it. Opened it one day and one of the hinges seems loose and clicks whenever I open the laptop. Bought it from the actual HP site, has anyone had this problem aswell and managed to get in contact with someone who could get it fixed? Thanks.

A:HP ENVY Notebook 15 broken hinge

@LaurenF95

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-ENVY-Notebook-15-broken-hinge/td-p/5803907
Relevancy 82.77%

My HP ENVY m notebook left hinge broke within one year of purchase and it has gradually progressed into the base of the laptop As this issue happened within one year of my laptop purchase I was eligible for the warranty coverage Since I was overseas at that time HP service centers in Indian refused to help me out with this issue Now over the time this issue has bigger and the Notebook Broken HP PC m6 Hinge ENVY dislocated hinge has not started to break this base of the laptop and the screen continuously has a bright line nbsp I have been extremely careful with handling my laptop and it has not fallen ever This issue seems to be common with lot of other people also and I believe that this is manufacturing defect I am really disappointed in the kind of product and service that I have received from HP I just can not afford to go for a costly repair or a new laptop due to financial constraints At this moment I really don t know what to do nbsp nbsp nbsp

A:HP ENVY m6 Notebook PC Hinge Broken

@Him_861

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-ENVY-m6-Notebook-PC-Hinge-Broken/td-p/5638224
Relevancy 82.77%

I've had my HP Envy Notebook for only 3 years. I paid $1300 for it and have taken great care of it. A few weeks ago, I noticed the left hinge rotating differently than the right one. A few days ago I noticed that the rotation was getting worse and I also noticed that the bottom of the case was separating from the keyboard deck at the left corner near the hinge. After reseraching this issue, it appears that the hinge on my laptop is broken and that this is a big design issue with HP laptops. HP should pay for this. I should not have to pay for this especially since the problem is widespread and pervasive. Laptop cases should be sturdy enough to hold up for the life of the computer.  I need help from HP and I want them to pay for this.

A:Broken Hinge on my HP Envy 17 Notebook

@needlaptophelp1

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-Hinge-on-my-HP-Envy-17-Notebook/td-p/5837728
Relevancy 82.77%

My laptop left hinges just broken, what should i do?? Can I fix it? Please help 

A:Left hinge broken in Envy SPECTRE XT laptop

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Left-hinge-broken-in-Envy-SPECTRE-XT-laptop/td-p/5608652
Relevancy 82.77%

First, I LOVE Hp laptops!!! Being the one that buys all the Electronics for my household.  We currently we have five, everyone has a HP laptop. But my HP ENVY TouchSmart 17-j140us  The hinge just snaps and pops every time you open the laptop and now the case Is coming apart no mater how carefully I try to  Open It   I paid over $1000 for a glorified paperweight.  Its only 18 months old!!!!! After doing a search on the internet this must be a known Issue with this laptop case design ,   Thank you for your time, The Dimmer fammily U.S. Army attive duty.

A:HP Envy laptop broken left rear hinge.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
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http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Envy-laptop-broken-left-rear-hinge/td-p/5691206
Relevancy 82.77%

My wife's Envy m7-n109dx touchscreen laptop has a broken hinge on the left side.  Just happened on 9/21/16.  Product # is M1W11UA#ABA.  I have the same model but no issues yet.  She takes great care of it because of the cost. Never been dropped or mishandled.    She went to open the cover and heard an unusual creak and when she closed it she heard a snap.  We bought ours on 2/8/16 so still under warranty.  Any one else have the same issue?  Online research shows that other models of Envy laptops having the same issue. 

A:Broken left hinge on HP Envy m7-n109 laptop.

@BWells

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

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http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-left-hinge-on-HP-Envy-m7-n109-laptop/td-p/5777550
Relevancy 82.77%

Hi, I have a HP envy 17-j141na which still has extended warranty cover. The left hinge internal mountinghas just crumbled inside the case and the bottom cover has come away. I have just found out this seems to be a common problem.What do I need to do to get the hinge repaired? I can not use the laptop as the screen is loose and the bottom panel will become damaged. Thank you for your help 

A:Hp Envy 17 Broken left internal hinge mounting

@Bryaire

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Hp-Envy-17-Broken-left-internal-hinge-mounting/td-p/5744002
Relevancy 82.77%

My HP has had a hinge failure.  I purchased it less than a year ago and it has been giving my problems for a few months now. When you open or close the lid, the bottom casing literally splits apart. There is some broken plastic piece inside. I would really hope there is a resolution for this? Thanks,  Laceb

A:HP ENVY 17 Leap Motion SE NB PC BROKEN LEFT HINGE

@LacebKhooly

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.

Thank you,
Omar

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-ENVY-17-Leap-Motion-SE-NB-PC-BROKEN-LEFT-HINGE/td-p/5305793
Relevancy 82.77%

I'm having the same problem as others with my HP envy 17. The left hindge has broken without any drops or setting it down to hard.

A:HP Envy Touch Screen left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-Touch-Screen-left-hinge-broken/td-p/5612979
Relevancy 82.77%

The left hinge on my My Envy 6-1019NR sleekbook snapped and is now broken. The hinge is now sticking outside of the bezel. All I did was just open my laptop like I normally do and the hinge snapped. I didn't drop it. This is very frustrating because I've had this laptop for 3-4 years and I've been opening it up as normal. What's also frustrating is reading from previous forum posts (http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Frustrated-with-HP-Envy-6-1001T...), this was a bad design issue that has affected many other customers. What can I do to get this fixed? I don't think I should pay $60 to fix a design flaw issue to 'cut corners,' and my warranty expired.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-6-1019NR-Left-Hinge-Snapped-Broken/td-p/5816754
Relevancy 81.84%

I brought a laptop (HP ENVY 15 Notebook PC) early this year from authorized HP dealer in Sri Lanka. Suddenly I notices left display hinge (near power button) broken from screws of top and bottom covers.I used the laptop with considerable care I'm top sure that this is some design issue with the laptop.Will you help me on this regard? Product name : HP ENVY 15 Notebook PCSerial number : 5CG50214BJProduct number : L1J70PA#UUF Thank you.Jagath Prasanga.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-ENVY-15-Notebook-PC-display-hinge-broken/td-p/5633520
Relevancy 81.84%

I have had my nbsp m - dx for a while and I am very careful with it given my last HP laptop also had hinge issues nbsp The nbsp right hinge began to come apart Now the Notebook m6-1125dx ENVY HP BROKEN HINGE PC problem is increasingly worst such that it is difficult to open close the nbsp computer without feeling tension from the bending plastic nbsp The plastic above the hinge is starting to HP ENVY m6-1125dx Notebook PC HINGE BROKEN crack too Yes my nbsp pc is out of warrenty however this is a common manufactor issue I am a long time HP customer and recommend them to all my friends and family This is the second time I am having an issue with an HP and I cannot afford a new laptop right now poor grad student and all nbsp After doing some research I found that this is in fact a common problem with the envy notebooks and that HP has repaired the issue Who should I contact in order to resolve this situation Thank you so very much for your time and your help Respectfully PH

A:HP ENVY m6-1125dx Notebook PC HINGE BROKEN

@PH_HP

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-ENVY-m6-1125dx-Notebook-PC-HINGE-BROKEN/td-p/5720047
Relevancy 81.84%

My left hinge has recently become visibly broken with the top keyboard metal casing and the bottom black plastic casing becoming seperated near the hinge I have also noticed the fan making rattling sounds as if broken pieces from the hinge have entered it The right hinge also was slightly opening the case but tighting the screw on that side has kept that from reoccuring Although I put in a new screw into the left hand side from enderneath (Left TouchSmart side) 15-j181na HP BROKEN HINGE ENVY the case it has since fallen though into the casing or out completely due to the broken hinge part inside nbsp I have seen many posts on here talking about a similar problem and many have been frustrated with the poor repsonse from HP who haven't wanted to repair the laptops for free in these cases as this seems to be a design fault nbsp I am no longer under warranty and do not have to fork out on a laptop which was roughly RRP which is not HP ENVY TouchSmart 15-j181na BROKEN (Left side) HINGE even years old due to a design fault nbsp Is there any other way of repairing nbsp Also I had someobody look at this and they say this can only be repaired with a new top case part number nbsp - However this isn't directly sold by HP at the moment only through resellers and it seems that is roughly nbsp Any help on this issue would be much appreciated as I am a student and tutor nbsp and so I rely on this laptop very much and it is vital that it is working without issue at the moment as it is the middle of exam period nbsp Regards ARIA

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-ENVY-TouchSmart-15-j181na-BROKEN-Left-side-HINGE/td-p/5635734
Relevancy 81.84%

I loved HP computers for their latest components and I have multiple computers in different sizes. But this Envy 15-J151NR is really bad design and broke the left hinge off the base enclosure causing the enclosure to raise up and cause gap between enclosure and top cover! Hinge on the display side is holding fine, I bought this notebook in MAY 2014 and it is out of warranty! I would appreciate and continue my love to HP computers, if HP can offer to replace the base enclosure at no cost! Hope HP support can respond ASAP since this issue needs to be covered via some sort of recall to compensate the design flaw! 

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-15-J151NR-LEFT-HINGE-broken-from-Base-Enclosure/td-p/5596456
Relevancy 81.84%

My left hinge has recently become visibly broken with the top keyboard metal casing and the bottom black plastic casing becoming seperated near the hinge I have also noticed the fan making rattling sounds as if broken pieces from the hinge TouchSmart (Left BROKEN side) HP HINGE 15-j181na ENVY have entered HP ENVY TouchSmart 15-j181na BROKEN (Left side) HINGE it The right hinge also was slightly opening the case but tighting the screw on that side has kept that from reoccuring Although I put in a new screw into the left hand side from enderneath the case it has HP ENVY TouchSmart 15-j181na BROKEN (Left side) HINGE since fallen though into the casing or out completely due to the broken hinge part inside nbsp I have seen many posts on here talking about a similar problem and many have been frustrated with the poor repsonse from HP who haven't wanted to repair the laptops for free in these cases as this seems to be a design fault nbsp I am no longer under warranty and do not have to fork out on a laptop which was roughly RRP which is not even HP ENVY TouchSmart 15-j181na BROKEN (Left side) HINGE years old due to a design fault nbsp Is there any other way of repairing nbsp Also I had someobody look at this and they say this can only be repaired with a new top case part number nbsp - However this isn't directly sold by HP at the moment only through resellers and it seems that is roughly nbsp Any help on this issue would be much appreciated as I am a student and tutor nbsp and so I rely on this laptop very much and it is vital that it is working without issue at the moment as it is the middle of exam period nbsp Regards ARIA

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-ENVY-TouchSmart-15-j181na-BROKEN-Left-side-HINGE/td-p/5635732
Relevancy 81.84%

The screw is lost some where in the laptop, the left corner seperates near the hinge when I open the lid. Laptop just a year old. 

A:HP Envy 15 Broken Screw Fitting on Case Near Left Hinge

@deeptomar
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-15-Broken-Screw-Fitting-on-Case-Near-Left-Hinge/td-p/5036516
Relevancy 81.84%

 I have the exact same problem that I had been hearing when using the PC for a whie, maybe 6 months or more, but did not actually see the issue until I had to take the case apart to replace a fan that had failed (according to BSOD). What turned out to be the cause of the constant clattering and the fan failure, etc. was the pieces of the base that ,once upon a time, held the fitting that the hinge screws went into. The aggravating thing about this is that I had a Care Pack that had just expired on 8/15 which I feel sure would have covered at least the fan replacement if not the required parts for the hinge. If anything is being done about this issue, please let me know 











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A:HP Envy 17 Touchsmart left hinge broken screw fitting

Kevin, As a direct result of your input, I have since been contacted by Shaun with the Hewlett Packard AMS TCO Escalations Team and it appears that we may have come to an agreeable solution to resolve my broken hinge and destroyed fan issue. Although it is too soon to mark this as Resolved, I am really happy with the degree of ownership that Shaun has taken with my concerns. I do feel that this will come to a positive conclusion and will be sure that Kudos are made to you and Shaun and others as merited. New Parts, including new hinges and top and bottom cover, all received Saturday (overnight shipping included). Many Thanks to you and Shaun for your help. You have restored my faith in HP. Thanks again for your assistance. Gary Nordmeyer 

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-Touchsmart-left-hinge-broken-screw-fitting/td-p/5326328
Relevancy 81.84%

One of the screws that holds my HP Envy 17 - j013cl laptop casing together no longer attaches to anything. It appears that the screw was once attached to a plastic fitting, but now that fitting is broken and the pieces of plastic are loose inside the laptop. When I open the laptop, the casing pulls apart near the hinge. I purchased the factory refurbished laptop in January of this year. How can the laptop be repaired? One source told me that they would have to replace the entire cover ... IF they could find one.  Is this repair covered under warranty? I just found a topic for the same issue with the dv7 "dv7 Left hinge pulling case apart? What the heck!".  It appears that HP have some real widespread problems with the left hinge of their laptop casings!

A:HP Envy 17 Broken Screw Fitting on Case Near Left Hinge

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.




I worked on behalf of HP.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-Broken-Screw-Fitting-on-Case-Near-Left-Hinge/td-p/3954728
Relevancy 81.84%

It appears that this is a common hardware problem for over two years, based on  the posts.  This is my son's laptop for college, so we have now had to swap out our home Hp Pavilion laptop with him.  We purchased a two year HP warranty, and it just recently expired.  This is our family's seventh HP desktop or laptop.  How is HP dealing with this issue?  

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-Broken-Screw-Fitting-on-Case-Near-Left-Hinge/td-p/5789567
Relevancy 80.91%

I've had this product for a little under years Today J141NA PC - HP Hinge Casing 17 and issue Notebook ENVY Left the fourth Left Hinge and Casing issue - HP ENVY 17 PC Notebook J141NA major problem with it occurred The left hinge supporting the screen has come loose and is pulling away the base of the laptop I can hear what sounds like cracking as Left Hinge and Casing issue - HP ENVY 17 PC Notebook J141NA I open the lid and a screw inside - moving around I have treated this PC like a new-born baby so it is most defiantly a manufacturing fault I ve checked other threads and this problem has been apparent to countless other people with the same model PC At almost I expect far higher quality from such a product Had a known about these issue beforehand I would not bought it and I feel now I have been mis-sold the product as it is clear that it has a clear manufacturing fault with it The fact that these products were not recalled for the faults with them is ridiculous I would like to know what can be done about this in order to rectify the problem Here is a link to the exact product details and an image below of the problem http support hp com us-en document c nbsp amp http h www hp com t Notebook-Hardware-and-Upgrade-Questions -quot-HP-Envy-Coming-apart-at nbsp I do hope that something will be done and I won't have to contact trading standards nbsp

A:Left Hinge and Casing issue - HP ENVY 17 PC Notebook J141NA

@BrandonHayes

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Left-Hinge-and-Casing-issue-HP-ENVY-17-PC-Notebook-J141NA/td-p/5720181
Relevancy 80.91%

I didn't really notice this problem until a few months after having this computer I have been making bi-weekly payments on this wonderful laptop since fall of last year through a local Circuit World I soon started to notice that even if I opened the laptop slowly or gently there was this awful cracking noise coming from the computer I had gotten used to it and assumed it was a minor thing as I have experienced with other laptops in the past It wasn't until I had run my hand over the left corner of the laptop that I noticed that the bottom cover had been starting to pop out or at least not connect itself correctly to the top cover as the right side did nbsp nbsp I have never once damaged this laptop via tossing dropping or rough handling This computer is very expensive and takes a lot from my budget so I have made sure to take the most absolute delicate care Cover Bottom Hinge of Left "Popping" Envy 17 HP Notebook an of this Left Hinge of an HP Envy 17 Notebook "Popping" Bottom Cover computer including handling and virus protection nbsp Unfortunately with this computer now being excessively harder to open than it should and the damage that I'm afraid this left hinge is causing it has become more than just a little problem to me and I fear that it will only worsen over time I've noticed that in another forum a customer had their HP ENVY replaced but I'm wary that I cannot recieve the same treatment because of my purchase throught Circuit World nbsp I will talk to the employees at Circuit World about getting it fixed or getting a replacement if that applies to me but for now I'm looking to see if there is a simple easy fix to this problem at least one that could save time or money because the left hinge problem seems relatively easy to fix I'm just not going to take chances with damages to my own computer This also seems to be a problem that isn't solely happening to me but very many other HP ENVY owners Thank you

A:Left Hinge of an HP Envy 17 Notebook "Popping" Bottom Cover

@naginsthelich , I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Left-Hinge-of-an-HP-Envy-17-Notebook-quot-Popping-quot/td-p/4831532
Relevancy 80.91%

The left Hinge is pulling the upper portion of my wife's computer off , as the very heavy touchscreen applied too much torque to the notebook case . I have read in the forums that is is a very common issue with this model. My il-laws bought the same computer for my wife and her brother, and the same thing has happened to both computers. Is there any way this can be fixed? I have seen in the forums than many other people have this same problem, but I have not seen anyone post anything about any solutions to it. Any assistance or advice would be appreciated. 

A:HP Envy Touchsmart Notebook M7 J010 Left Hinge problem

As you said this is a common problem with HP Envy's. I pulled apart my laptop to replace the fan in it and having the same problem as you j decided to take a look at it. What it was was a broken Skrew Hole (Sorry I'm having a mind blank) but where the skrew connects to the motherboard has been broken. This is a small peice of plastic. There is no real way of fixing this however there is actually a skrew right beside that one. Apart from when your moving the screen and the look of it, it woint damage your computer and nothing will come falling off it e.g screen, surround. I'm sorry but that's all the information/advice I can offer

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-Touchsmart-Notebook-M7-J010-Left-Hinge-problem/td-p/5685120
Relevancy 80.91%

Left Hinge of my HP Envy 17 is popping up and has terrible sound when I close my laptop. I would like to know how I can buy new replacement base cover for my laptop.

A:Left Hinge of an HP Envy TS 17 Notebook Popping Bottom Cover

@aleksandre

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
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http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Left-Hinge-of-an-HP-Envy-TS-17-Notebook-Popping-Bottom-Cover/td-p/5621601
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This laptop was purchased July 2015. The left hinge recently broke, and now the colors on the monitor are off. It appears that there is no red in the display. I have tried changing color scheme, color calibration and reset to factory defaults, and previous restore points but nothing seems to affect or change color settings. Wireless connection. Thank you.

A:My HP Envy notebook left hinge broke, monitor color is affec...

@RDW55

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/My-HP-Envy-notebook-left-hinge-broke-monitor-color-is/td-p/5702362
Relevancy 110.51%

I have an HP Envy Touchsmart 17 inch laptop.  The primary problem is the left notebook screen hinge has broken loose at lower case mount. This caused the left side to separate from the upper and lower case. 

A:Left notebook screen hinge has broken loose at lower case mo...

@Merril3

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Left-notebook-screen-hinge-has-broken-loose-at-lower-case/td-p/5663698
Relevancy 92.02%

The left hinge and the plastic began to separate from eachother, and now its so bad that the fan has apparantly stopped working. Will HP fix this problem? If not, I will definitely be looking at a mac or something that wont break just from average use of a laptop.

A:hp envy touchsmart 15 broken hinge/broken fan

@oliverfleek

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
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http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/hp-envy-touchsmart-15-broken-hinge-broken-fan/td-p/5613786
Relevancy 91.16%

The left hinge of the laptop is causing the bottom case to pop off. Whenever I open the notebook, the black bottom portion of the laptop separates from the top grey portion, exposing the inside of the laptop. When I close the laptop, the bottom case snaps back into place.I have had this laptop for over three years, with no other issue. Is there anything HP can do to resolve this hardware problem? Thanks

A:HP Envy 17 Left Hinge

@hicks462

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-Left-Hinge/td-p/5769300
Relevancy 91.16%

I've read in the forum that someone got their laptop repaired at NO COST?? Even after lapse of warranty? Wow, what did you do to convince HP to do this? I have sent several requests and complaints and a HP rep phoned to ask about it then told me to pay $300.00 for the repair. I do believe a substandard quality back cover which undoubtedly costs very cheaply to make is a good trade of for keeping customers. But it seems HP is more concerned about making money once and not considering about after sales and follow up sales. They certainly lost me and I was considering buying the Spectre but not anymore. BTW I checked an online supplier for the back cover and it sells for $35.00 from China but I prefer to do the repairs myself.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-envy-left-hinge/td-p/5836052
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Hello I have a V series laptop, V5-571-53334G50Makk to be specific and since recently the left hinge was loose and whenever I open the laptop, it was wide open(kept on increasing as I tilt the screen) now the gap has widened. I was wondering what I do to fix this issue? Is it fixable at home with some time and repairing or do I need to take it to a repair center?

http://community.acer.com/t5/V-and-VN-Series-Laptops/V5-571-Left-Hinge-Broken/td-p/450234
Relevancy 90.3%

My laptop is most likely not under warrenty any more but, the left hinge is broken & I see many other people have this same issue. Can anything be done to help fix this?Thank you!

A:Left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Left-hinge-broken/td-p/5695352
Relevancy 90.3%

My hinge is also broken.The hinge is so stiff it has broken the screw support mounts.Is there a repair available for this problem?Thanks.

http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Broken-left-hinge/td-p/5826072
Relevancy 90.3%

The left hinge of my Envy m6 Notebook has broken, and i would need a repair as soon as possible.As i have seen this is a very common problem (ex. http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-m6-Broken-hinge/m-p/343...), what solutions do you offer?I am looking forward to hearing back from you,Nelken

A:Left Hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Left-Hinge-broken/td-p/5756682
Relevancy 90.3%

My left display hinge is also acting up and the left corner seems to be coming apart from the force being applied by the hinge especially as the display is hinged down to its closed position.  I've been suspecting something was weird for some time now but recently I'm afraid it will break soon, what can be done?  My laptop is out of warranty (bought from Costco) but otherwise is in perfect condition and I use it daily.  It is crazy this is happening.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-Left-Hinge/td-p/5729134
Relevancy 90.3%

I have HP pavilion HP 15-r210dx. Its left hinge is just broken. I was just closing the lid. I am very disappointed with HP quality. I need it to be fixed by HP. How can metal hinge be broken in normal use. Its just 1.5 years old. 

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Left-hinge-broken/td-p/5835987
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Both hinges on my HP Envy m6 have broken. The computer is about 5 months out of warranty. I am very disappointed in the quality of this product. The hinges should never break down in such a short time.   Reading through the many posts on this hinge problem I think HP should have a recall on all the defective hinges and make things right.











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A:HP Envy m6 Broken hinge

Great news HP ROCKS, I received an email from JeffHelp. He arranged for someone from customer support to phone me about the broken hinges on my computer.  The very next day HP sent me a box to ship my computer to there service department. Two day later my computer was on it way back to me fully repaired free of charge. Now that's fantastic service and second to none. That's product support. Thanks HP.     

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-m6-Broken-hinge/td-p/3988636
Relevancy 89.87%

Hi, i have had this laptop for quite a while now and is well out of warranty but my hinge is now at the point where i have to very gently close it for fear of breaking the screen off. it is mainly the right hinge but the left is showing signs of this also. could you please advise what you or indeed i can do about this as this was obviously a design fault that was never really acted on. Regards Gerald











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A:HP Envy m6 Broken hinge

@Fracas

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-m6-Broken-hinge/td-p/5422728
Relevancy 89.87%

Left hinge y the power button is broken and causing issues.  It actually sometimes prevents my laptop from starting.  I have to shut the lid.  press the bottom base cover and keyboard back together and then carefully open the lid and try and start it.  Lots of folks in this forum seem to be having the issue.  How can it be fixed?

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Envy-17-Hinge-broken/td-p/5778456
Relevancy 89.87%

I have an HP Envy M6 notebook (purchased in January 2013). I have the exact same problem that dozens of other people have had: the right hinge on my notebook has broken somehow. The casing threatens to separate from the screen if I don't hold the two together when I close the laptop. I do not believe this to have occurred due to any fault of mine, as several others have had the same issue. I am quite sure my warranty has expired, but I don't care about that. I think HP should do something to fix my computer, or to give me a different one, as I would not have bought this computer had I known how poorly built it was. Thank you for your help. Sincerely,Alex Kaczmarek

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-ENVY-m6-Broken-Hinge/td-p/5729054
Relevancy 89.87%

Opened my laptop two weeks ago and the left hinge broke. Did not drop or damage in any way, it just popped. How do I get it repaired?

A:HP Envy M6 Hinge Broken

@HP-Envy-User1

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-M6-Hinge-Broken/td-p/5635040
Relevancy 89.87%

 I have an issues with my hinges. But not only that, I also have a bright spot on my screen, issues with the bottom cracking (caused by the hinge crack), and finally some of the plastic fins are missing where the heat exhaust is . ans some trouble with wifi adapter ( Ralink RT3290 ) , My problem is that my warranty has already expired and I cannot afford costly repairs. This is my primary computer too. Knowing that I couldn't afford costly repairs, I have tried to do temporary fixes to it myself, but they aren't going to hold forever.I need help plesae , this laprop cost me 847 $ . 

A:HP Envy 7 : broken hinge / please help

@AmineDev

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Envy-7-broken-hinge-please-help/td-p/5816222
Relevancy 89.87%

Otherwise being a fine laptop this laptop was not built to last THE HINGE WILL BREAK During my tenure with this laptop both hinges broke Once it happened under warranty The second time even though this issue happens to many people it was out of warranty and HP would not cover the repairs The estimated cost of the repairs were My laptop broke at 15 Hinge Envy HP Broken months old and years old I have never dropped this laptop never treated it with anything but the best care nbsp No laptop should break as often as this nbsp one did nbsp I mentioned that I have seen many other customers with this problem on forums reviews etc The representative said that they have a list of products normally recalled for said issues nbsp I will be posting this review everywhere nbsp Do not buy this laptop nbsp Two words Planned Obsolescence Do not waste your HP Envy 15 Broken Hinge money on a product that will break Instead just buy a Mac or something else nbsp nbsp

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-15-Broken-Hinge/td-p/5776768
Relevancy 89.87%

I'm having the same issue with My Notebook HP Envy - the hinge is broken on the keyboard side - I've not even put this laptop into full service yet and the hinge broke just opening and closing it at the office? Is there a fix for this as it seems like a design flaw.

A:Broken Hinge on HP Envy

@skipjacjk

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Broken-Hinge-on-HP-Envy/td-p/5817849
Relevancy 89.87%

I have the same broken left Hinge problem which lots of Hp Users Had and I never dropped my laptop and always be a carefull user.  I am using my laptop since 5 months in this condition becuase I am scared that I will never find a trustfull service or a fully resolved repairing procedure. I am scared that someone will open the case and just put some glue in the hinge with an attitude of '''hey next time you should not dropp your laptop if you love it so much. ''' and they will charge me extreame amount of money.I will appriciate a lot if someone can help me or give suggestions.

A:Hp Envy 17 Broken Hinge

Sorry I was just trying to add my comment on this subject but turns out I posted a new subject.You can delete my new subject or add me on this subject as wellthanks a lothttp://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Left-Hinge-of-an-HP-Envy-17-Not...

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Hp-Envy-17-Broken-Hinge/td-p/5731760
Relevancy 89.87%

Hello, I have an almost two year old Envy 17, and the left hinge has recently broken.  A local repairman told me the entire bottom part of the laptop would have to be replaced, but I thought that perhaps HP had a simpler and less expensive solution.  I've always had good experience using HP products.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-broken-hinge/td-p/5714425
Relevancy 89.87%

My HP Envy HP M6 hinge Broken ENVY m Hinge is broken laptop is HP Envy M6 Broken hinge less than years old and its used of the time on desk Not often removed from Desk used with wireless keyboard HP Envy M6 Broken hinge and wireless mouse It has never been dropped The Right side hinge next to power plug broken loose nbsp each time the screen is opened top and bottom pieces comes apart nbsp exposing an opening and screen starts to flicker nbsp Best thing the HP Rep on phone nbsp suggested was nbsp pay tax charge to send in laptop I am trying to avoid negative comments about this on twitter nbsp and Instagram but not very pleased with the option for something I did not brake with normal use To make it worse Rep tells me this is not an issue with this model Do the people in HP know about this forum found pages deep on this issue alone This appears to be a problem with the hinge poor design metal screw against nbsp plastic wears out and hinge starts to fail this is the only issue with this laptop everything else works fine Please forward this complaint to someone in management to do the right thing thanks

A:HP Envy M6 Broken hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-M6-Broken-hinge/td-p/5806202
Relevancy 89.87%

 My HP Envy's hinge is detaching as the casing is cracking open. I have never dropped it or damaged it any manner. Everything else works perfectly. I have barely had my computer over a year now which is not a long time and this seems to be a very popular problem. I will have to pay to get this fixed due to a manufacturing problem and being a college student that is definitely not in my budget especially with the precaution I take with this laptop. I love this product and so far I have had a great HP experience. I would hope HP is going to back their product! 

A:HP Envy Broken Hinge

@jacobsj6

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-Broken-Hinge/td-p/5595959
Relevancy 89.87%

Hello I have owned my HP ENVY m laptop for over years now so obviously my warranty has expired About months ago or so I ENVY m6 Hinge HP Broken noticed that the right hinge on my laptop was raised so I inspected it and then pushed it down This has continued every time I close the laptop with me pushing down the hinge The plastic covering for the monitor also bends every time I close the laptop These issues seemed to be fairly minor at the time Tonight on when HP ENVY m6 Broken Hinge i went to close the laptop the hinge completely gave way broke off and collapsed The left side seems to still be intact I have noticed that on the inside of the bottom right corner of the monitor a metal piece has been nbsp separated from the other side of the monitor I suspect that this metal piece is what has more or less held the hinge in place for the months that it has been broken In other words when the metal piece gave way so too did the already broken hinge nbsp The HP ENVY m laptop still seems to be in working order other than the broken hinge Though this means that I cannot bring it anywhere at present The ability to transport my laptop is very important to me as I am currently in college and I take much of my notes on my laptop nbsp I was wondering if there is anyway to have technical support on my laptop I have noticed that broken hinges are a very common issue with the HP ENVY m possibly a manufacturing error and would like to see it resolved as soon as possible nbsp Thank you Solved View Solution

A:HP ENVY m6 Broken Hinge

@Bivin66?
@Chiv35?
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-ENVY-m6-Broken-Hinge/td-p/5253273
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I have a problem with broken hinge on my HP Envy. Any advice to who and how should I send it for repair?In DC at the moment.

A:Broken hinge on HP Envy

@BBlues75

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-hinge-on-HP-Envy/td-p/5786861
Relevancy 89.87%

I know it's a shot in the dark, but I'm hoping someone can offer me some help. I've had my HP Envy for about 2 years and I've always been very careful with it, but last year one the hinges started to pop out. I was still under warranty and was able to have it fixed for free and everything was great. Now, just over a year later, the same hinge has broken again. I don't have the money to fix it and it's at the point where I can't open the laptop because the hinge caused the bottom of the computer to separate. This seems to be a really common problem with the HP Envy and it seems like HP should have some way to fix this (for less than the $350 I was quoted at my local store). Anybody?

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Second-broken-hinge-on-HP-Envy/td-p/5671592
Relevancy 89.87%

My laptop has a broken hinge, otherwise it works great. It is out of warranty. I had contacted HP earlier in the year and they were gracious to offer to fix it free  of cost. However, I was unable to ship the machine right away due to personal reasons, and now the free repair offer has been retracted. Would appreciate any help. Best,Ravi

A:broken hinge on HP Envy

@rrpp1

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/broken-hinge-on-HP-Envy/td-p/5784038
Relevancy 89.87%

Hi, I'm having the broken hinge problem, the right hinge cracked out. The warranty is out... However I would like to have the plastic bezel part, if it's still possible, for the screen so I could replace it. The screen (LCD) is still intact but the bezel is falling apart... Thank You,Yaroslav

A:HP Envy m6 Broken hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-m6-Broken-hinge/td-p/5710322
Relevancy 89.87%

I  just came across this topic. My HP Envy m6-1184ca, purchased November 7, 2012, also has a broken hinge. It broke in normal use a couple of months after the warranty expired. I was quoted $300 for the repair, roughly 50% of the purchase price. With no relief forthcoming I declined the repair and have been using it by propping the screen against several books. I look to HP to repair to computer at minimum or no cost to me.      











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A:HP Envy M6 Broken hinge

I'm happy to report the matter has been quickly and favorably resolved. HP will repair my long suffering Envy M6 at its cost. Many thanks to danny, jeff and dominique. GW

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-M6-Broken-hinge/td-p/5560176
Relevancy 89.87%

Envy lap top hinge is broken, will hp repair this or am I on my own?

A:Envy lap top hinge is broken

@joebob13

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Envy-lap-top-hinge-is-broken/td-p/5683037
Relevancy 89.87%

Sadly I've also joined the ranks of the HP broken hinge crowd I purchased a refurbished HP ENVY Sleekbook - nr At that time I had litttle hesitation with the purchase due to what I thought was a great reputation for HP laptops This laptop Envy HP broken hinge was handled with care and with pride It was a great little machine puchased to support my school classes Of course a while after the day warranty was up the first hinge popped loose Handling the laptop thereafter with kids HP Envy broken hinge gloves unfortunately didnt prevent the remaining hinge from seperating as well Some internet research quickly revealed that this is a widespread HP design defect and is very common in HP laptops Shame on me for doing my due diligence prior to my purchase The laptop now functions solely as a desktop with the screen propped up against the wall It is far too fragile to consider even closing the screen and using it in the intended manner I do think the machine is a great little laptop aside from this major design issue and with school now back in session I'm open to suggestions Any recommendations on a cheap and effective repair

A:HP Envy broken hinge

@snader

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-broken-hinge/td-p/5749072
Relevancy 89.87%

I have an hp envy m6 bought in 2012, after about a year of use I opened it one day and the right hinge get just completely snapped! I've see many other posts about this specific model with the same problems is there anything hp can do?

A:Hp envy m6 hinge broken!

@Kennagauer

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http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Hp-envy-m6-hinge-broken/td-p/5833667
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My HP Envy 17 recently started popping the back left hinge cover. The hinge is broken off of the PLASTIC piece it screws in to and a bunch of small plastic pieces came out of the cover. This laptop has been extremely taken care of there's no reason for it to break other than a faulty design. Ofcourse this had to happen right after my warranty ran out.  I'm very dissapointed as this is an expensive laptop that shouldn't have these design flaws! 

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-Broken-Hinge/td-p/5685818