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Microsoft Bluetooth Arc Mouse keeps turning off

Q: Microsoft Bluetooth Arc Mouse keeps turning off

I have just bought the HP pavilion and a microsoft bluetood arc mouse. Love the mouse BUT it keeps turning off and you have to turn on and off to get it to work again. I have searched for answers with most saying it is a power saving option however there is no option on the mouse for power saving selection. If anyone could this would be great otherwise its going back to the shop.
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Preferred Solution: Microsoft Bluetooth Arc Mouse keeps turning off

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This is really starting to annoy the hell out of me I just picked up a Microsoft Bluetooth mouse the Notebook mouse to be exact for my home entertainment center I have my PC ran to a monitor and a inch Samsung LED LCD TV for watching movies etc The problem is the HDMI cord is run threw the wall so the PC is in another room so I cant use the normal mouse on the PC I bought a bluetooth mouse due to the increased range but I'm having nothing but with mouse. 5000 Notebook Bluetooth Microsoft Issues Mouse issues I have the Microsoft Bluetooth dongle btw didn't come with the mouse the mouse actually comes with no dongle Anyway it connects fine but if I stop using it for like an hour or whatever it disconnects and nothing I do will reconnect it unless I take my other mouse go into bluetooth devices delete it and readd it all over again WHY THE HELL does it keep doing this lol It's very annoying I sit down to watch a movie and discover I cant start it without first going into the other room and readding my mouse I'm well within range and I've tried moving the bluetooth mouse to the same room as the PC to use it with the PC and it still does the same thing Help

A:Issues with Bluetooth mouse. Microsoft Notebook Mouse 5000

Quote: Originally Posted by kdogg

This is really starting to annoy the hell out of me. I just picked up a Microsoft Bluetooth mouse, the Notebook 5000 mouse to be exact for my home entertainment center.

I have my PC ran to a monitor and a 55 inch Samsung LED LCD TV for watching movies etc. The problem is, the HDMI cord is run threw the wall so the PC is in another room so I cant use the normal mouse on the PC. I bought a bluetooth mouse due to the increased range but I'm having nothing but issues.

I have the Microsoft Bluetooth dongle btw, didn't come with the mouse, the mouse actually comes with no dongle.

Anyway it connects fine but if I stop using it for like an hour or whatever it disconnects and nothing I do will reconnect it unless I take my other mouse, go into bluetooth devices, delete it and readd it all over again.

WHY THE HELL does it keep doing this lol?

It's very annoying, I sit down to watch a movie and discover I cant start it without first going into the other room and readding my mouse.

I'm well within range and I've tried moving the bluetooth mouse to the same room as the PC to use it with the PC and it still does the same thing.


It's your dongle. I have the same mouse and it works absolutely fine. I'll bet you have the USB option set to power the dongle down when unused. How's the radio in the mouse supposed to wake up a sleeping dongle?
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It took me several days to get my new Microsoft Sculpt Comfort Mouse detected by my Dell XPS 8500 Win 7 PC but with the help of SanddeepP on this forum I finally got it to work. Now I wonder if it was worth it. I find the blue button on the left side, the one that brings up the start menu, to be very, very, annoying. Up pops the start menu whenever my thumb rests a little more than lightly on it. (Darn it, it just did it again.)

Does anyone know of a way to disable that button? Control Panel/Mouse offers no way.

Thank you very much.

A:Microsoft Sculpt Bluetooth Mouse

Quote: Originally Posted by jsquareg

It took me several days to get my new Microsoft Sculpt Comfort Mouse detected by my Dell XPS 8500 Win 7 PC but with the help of SanddeepP on this forum I finally got it to work. Now I wonder if it was worth it. I find the blue button on the left side, the one that brings up the start menu, to be very, very, annoying. Up pops the start menu whenever my thumb rests a little more than lightly on it. (Darn it, it just did it again.)

Does anyone know of a way to disable that button? Control Panel/Mouse offers no way.

Thank you very much.

Hi jsquareg,

I understand it is causing more issues than when it was not working. Have you checked if in the mouse software has options to disable the button for opening the start menu.

Maybe it would take sometime for you to get used to the new mouse and it should get better by the time.

Please check the mouse software and let us know if you require further information.

Keep us posted with the results so we can advise you further.
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My Bluetooth mouse is not working PC settings seems to see the mouse but cannot connect to the mouse It tries but the mouse willnot activate If the PC Settings screen says it sees the Bluetooth mouse but also says quot offline quot I remove it from the list Then I click on Microsoft Mouse 5000 Bluetooth the Bluetooth icon then click on quot add Bluetooth device quot This sends me to the PC Settings screen where I click on quot Add Device quot It looks and finds the Bluetooth mouse then tries to connect with it That process never completes It shows the device but indicates it is quot offline quot Has anyone had similar problems with the Bluetooth mouse or any other Bluetooth devices This is a bit of an issue for me because I have arthritic hands and it is Microsoft Bluetooth Mouse 5000 easier for me to use a mouse than a trackpad or my fingers The laptop is an HP TouchSmart tm It has gB memory and a gB hard drive Running Windows Consumer Beta Build The mouse worked just fine under W Rick York

A:Microsoft Bluetooth Mouse 5000

I use that mouse with my VAIO SR290 notebook and Windows 8.

Try removing any instance of the mouse from Devices and Printers (leftover from previous attempts). Then turn on the mouse, press the little button on the bottom to turn on "discovery" mode, then try to add the mouse again.

Best of luck to you!
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This is my first experience with trying to use a bluetooth device, a Microsoft Sculpt Comfort Mouse, on my Dell X8500 running Win 7 SP1. I thought it would be simple but, boy, was I wrong. I went to Add a Device as instructed but the system didn't detect it. After trying the several things suggested by the system I finally took a look at Devices and Printers and fount the Bluetooth USB Host Controller had a yellow exclamation point with it. I found the following message for the Bluetooth LWFLT Device and the Virtual Bluetooth Device.

"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)".

I had chased down one or two other avenues and got a message saying something like, "Windows update is not configured to download the driver."

Anyone have a way to get my Bluetooth mouse to be recognized?

Thank you very much.

Thank you.

A:Microsoft Bluetooth Mouse Not Detected

Quote: Originally Posted by jsquareg

This is my first experience with trying to use a bluetooth device, a Microsoft Sculpt Comfort Mouse, on my Dell X8500 running Win 7 SP1. I thought it would be simple but, boy, was I wrong. I went to Add a Device as instructed but the system didn't detect it. After trying the several things suggested by the system I finally took a look at Devices and Printers and fount the Bluetooth USB Host Controller had a yellow exclamation point with it. I found the following message for the Bluetooth LWFLT Device and the Virtual Bluetooth Device.

"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)".

I had chased down one or two other avenues and got a message saying something like, "Windows update is not configured to download the driver."

Anyone have a way to get my Bluetooth mouse to be recognized?

Thank you very much.

Thank you.

Hi jsquareg,

Please let me know which bluetooth card is installed on the system. If it is bluetooth/wireless card then let us know the model of the same.

You would need to install bluetooth driver and application for the system. You can also check this video for updating the same on your own:

Updating Dell Drivers

Keep us posted with the results so we can advise you further.
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A:My Laptop isn't detecting Microsoft Bluetooth Mouse

Screenshot by Lightshot
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I'm running Windows 8.1 and using a Microsoft Sculpt Comfort Bluetooth Mouse. I've been using it for months and had no issue until recently. Now, it keeps disconnecting.

If I open Bluetooth settings in the metro settings app, the mouse immediately connects and begins working. If I then minimize the settings, the mouse seems to keep working as long as I keep moving the cursor continually. If I take my hand off the mouse for just a second, it disconnects until I open the Bluetooth settings menu again.

Anyone heard of this before? What can I try?


A:Microsoft Bluetooth Mouse Loosing Connection

Have you tried new batteries? I have 4 of the MS Sculpt Comfort mice and if they start acting flaky I know it's time to change the batteries.
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Bluetooth mouse malfunction.png ?104 KB
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Disabling my WiFi network helps. What other network settings impact Bluetooth mouse performance?
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Bluetooth mouse malfunction.png ?104 KB
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A:microsoft bluetooth mouse 5000 stopped working......again

Sorry for this but have you checked the batteries?
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But it should not be so?.
The mouse does indeed ?pair?, but the correct driver does not ?match up? with the mouse ?
And so, it does not respond.
I tried several versions of the Intel Bluetooth driver ? up to and including the very latest from Intel ?
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Moderator comment: Model added to subject for clarity.
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I have a laptop lenovo ThinkPad T420 and I had the OS upgraded from Windows 7 32Bit to Windows 7 64 Bit.

My Microsoft Bluetooth Notebook Mouse 5000 can be detected and is listed as one of the Bluetooth devices, however the mouse does not move.

I did some google-ing to try to trouble-shoot and I tried the following:
Go to the Power Management page and clear the checkbox ?Allow the computer to
turn off this device to save power?. And finally, relief! No more disconnects.
Apparently there is a bug in the power management of the Bluetooth driver
under Windows 7.

But it did not help.

Can someone help me ?

A:Can't get Microsoft Bluetooth Notebook Mouse 5000 to work

Found the following link where member: jetpack1976 resolved my problem:

MS Bluetooth Notebook Mouse 5000 not working

Hi Durden,
Went to another site and found a solution that worked. You might want to try it out.
Go to START icon and type in services.msc and select services.
The dialog box that opens has a long list of stuff but look for BLUETOOTH SUPPORT SERVICE. Double click to open. Make sure it is AUTOMATIC. Go to the LOG tab. Choose THIS ACCOUNT and type in LOCAL SERVICE. A list of password (a 15-dot string) would appear. Delete all the password in the PASSWORD and under CONFIRM. Choose Okay.
It will ask you to restart the service. Once restarted, turn on your bluetooth adaptor again. Put your mouse in pairing mode and add the mouse. It works perfectly!!!
Give it a try and see if it helps.
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Hi all,

Has anyone come across the issue of the Microsoft Bluetooth Notebook Mouse 5000 suddenly stopping and will not work again unless you reboot, this works occasionally, or I have to re-install the device again.

I'm guessing it's a Bluetooth issue but want to know if others have run into this.



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Hello there,
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I shuld see my mouse icon in the devices and printers instead i see generic icon:

also going to properties shows that the driver is not valid:

Does anyone know how can i install the apropriate driver for my mouse? I would aprichiate any help.

A:Microsoft Bluetooth Notebook mouse 5000 no dedicated driver

Hi there Read the link below hope this helps

MS Bluetooth Notebook Mouse 5000 in Windows 7 - Microsoft Community
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A:Microsoft Bluetooth Notebook Mouse 5000 Disconnects when Idle

Are you using your on-board bluetooth adapter.

Have you checked the device manager to see if your bluetooth is allowed to be turned off to save power (disable if so)

Do you have the Asus BT Go! Bloatware installed? is so you could try removing it. If you dont perhaps it could help (I dont have on-board bluetooth so don't know)
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A:Microsoft Bluetooth Mouse doesn't work on Windows 7 Professional 64bit

Try installing this software/driver for microsoft mouse and keyboard first: Microsoft Sculpt Touch Mouse
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A:How to disconnect a bluetooth device without turning off bluetooth.

'Remove device' is probably not the best choice of words they could have used on this! When you close the process (i.e. 'disconnect' your headphones) on your PC, you are performing the same function as what you describe on your phone. You are not actually removing the device, just closing the process. I hope that makes sense!
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A:Cannot pair a Microsoft 3600 Bluetooth mouse with M7510 and Windows 10 (Windows 7 is ok)??

I don't know if this has anything to do with my problem, but I noticed that in Device Manager, there is an "Unknown" device.
The description says "Microsoft Bluetooth LE Enumerator" and the Device ID is:
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A:Solved: Bluetooth keyboard and a Bluetooth mouse

no it shouldn't you just want lack of cords?? if you have a set in mind post a link to it and we might be able to advise whether its good purchase or not
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A:Win 8 Bluetooth turning on and off

Hello JustPush, and welcome to Eight Forums.

Double check to see if you have any of the options in the tutorial below to use to turn on or off Bluetooth.

Bluetooth - Turn On or Off in Windows 8
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A:Turning on Bluetooth

Hi, What is your HP 15 ? Please use the following instructions to find out:  Regards.
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A:Lenovo Yoga 900 Bluetooth keeps turning off by its...

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A:Turning on my bluetooth headphones is a real nightmare

After disconnecting my USB bluetooth adapter and plugging it back in the earphones worked the first time I turned them on, does this help?

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Toshiba Satellite C855-2F9
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What can I do to fix this? I've deleted the folder repeatedly after enabling the bluetooth radio.

A:Random Folder Pops Up On Desktop After Turning On Bluetooth

What are you trying to connect via Bluetooth?

Could it be that one of your Bluetooth capable devices has this file on it - and that it's syncing it to your desktop when you turn the radio on?
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Thanks a bunch.

A:Any difference between a wireless usb mouse or a bluetooth mouse?

Here's some advantages and disadvantages

Bluetooth you can expect 30 feet distance from the EEE. Wireless IR you can expect from 4 to 6 feet.

Easy to setup and configure
You plug Wireless in and it just works. With Bluetooth , you have to use the command line to set things up, and you have to script it or else every time you boot you'll have to give it all the commands.

The Bluetooth wins this one. The wireless keyboard and mouse use a USB port and do not give you anything else. The Bluetooth adapter uses the same port, but also lets you connect Bluetooth stereo headphones, your mobile phone, etc.

It really depends on what your needs are. If your living room is 12 feet and you want to hook your EEE up to your PC and surf from your lazyboy at the other end of the room, infrared won't do it. If you want the keyboard in front of the standard EEE screen and just want a better one, then the wireless IR is fine.
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A:Mouse turning on and off

What about power saving settings for USB ports ?
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A:Mouse is turning on and off

Hello and welcome to Techspot.

Try a different mouse and see if the problem goes away. If it does, then the mouse if faulty.

Regards Howard :wave: :wave:
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The mouse and keyboard are both wireless, and came with my HP PC. I have had the computer for approximately 1 year and 2 months.

Any help would be appreciated, thank you for reading.

A:Mouse Turning Off

Try PS/2 keyboard and USB mouse and observe it again if this not work like same in wireless i think it's the driver problem..

hope this helps..
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A:Mouse freezing and turning off

This may help:
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A:wireless mouse keeps turning off

Solved. Although I put in new batteries a week ago, they were both low, i don't know why, but new batteries are successfully keeping the mouse on. Thanks, anyway.
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Thank you.

A:Turning off a wireless keyboard and mouse

I have a Logitech MK 250 Wireless desktop. (KB & Mouse) The USB transmitter is quite small and sits neatly in the rear of the case. It uses AA batteries in both devices, which do last quite a while. They can be switched off by small switches under each device, although I don't bother unless I am not using the PC for some time.

The only problem I can see is if you are a hard core Gamer (I am not, just a dabbler) as they do tend to be slower for gamers (or so my grandsons tell me). But for most uses, I am very pleased with the kit, especially since I installed a TV Card in the PC. There are other manufacturers, but I have always been happy with Logitech stuff, it is well made. Check out this one:

Logitech UK - Wireless Combo MK260

?24.99, the successor to mine. There are others, in fact (EDIT) I read that there are more expensive ones there which would suit a Gamer. Hope this helps!

FURTHER EDIT: The MK 260 is available from Amazon @ ?17:98.
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A:Mouse got light even before turning on power.

(I assume your mouse is connected via a wired USB connection to your desktop PC?)

Does your power supply have a on/off switch on the back of your computer.

If so, this is normal and is nothing to worry about really but you can turn that switch off if you wish, just remember to switch it back on before turning your PC on.

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If you unplug you mouse after the pc has shut off and then plug it back in again, in some cases it should'nt turn back on till you turn the PC back on but if it does turn back on then again, like i said, don't worry.

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I've also tried updating the driver, it just says I have the most recent driver already installed.

I don't know why it keeps turning off and disappearing from the notification area.

- Any information to stop this will be appreciated.
- Other Information
- HP Pavilion dv6

Synaptics PS/2 Port TouchPad
Driver Version:

Ragards, Scott

A:Synaptics Mouse keeps turning on tap to click

Hi Scott,

I've got the same model laptop (HP DV6) with exactly the same problem.

Cannot access the mouse properties without first doing a system reset but even after that's been done the tap function (which I hate) soon returns and I lose access to the properties again, thus preventing me from turning tap off from the control panel.

I also get the following message as the reason for when the mouse properties stops responding via control panel:

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A:How do I prevent the mouse from turning my display on?

Short answer: Not possible. I know it's pretty irritating. What I do is turn the mouse upside down/unplug it. That's the only way.
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A:Enhance mouse precision keeps turning on

Download Autoruns from the link below unzip it to your desktop search for the program you wish to disable un-check and reboot.
Have a great day enjoy.
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I changed the timing on the TAB press to 1 second. Still doesn't work.
Here is how it looks now:

I just remembered that we have seen this deficiency before. 
Sorry for the confusion.

Robert Aldwinckle
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A:Annoying mouse lag - Microsoft Wireless Mobile Mouse 3500

Erratic behaviour from wireless peripherals, especially keyboards and/or mice, particularly where they were working correctly before, generally points to a dying battery in the peripheral. Have you tried replacing it? If it is rechargeable, it may no longer be holding charge and will also need replacing.
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A:Disable Mouse and Keyboard from Turning On Monitors?

Welcome to the forum darkangel86, sure that is doable.

Start> in search field type Device Manager, click on Device Manager to open it

Expand both the Keyboards and Mice and other pointing devices. Right click on your keyboard> Select Properties>

Click on Power Management tab

Unclick Allow this device to wake the computer

Click ok

Repeat for the mouse and there you go. A Guy
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A:microsoft - pointing drawing - microsoft hardware usb mouse download fail.

Hi Alona,
If you receive Windows Update error 80070103 while installing updates, you might be trying to install a driver that is already installed on your computer or a driver that might be less compatible than one you already have installed.

So, if you did not encounter any performance issue about mouse and keyboard before, you can hide these updates and don't install them again.
Best regards,Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Niko Cheng
TechNet Community Support
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A:Microsoft Keyboard turning my sound down?

Sounds to me like a defective keyboard in the Laptop. Can you disable the built in keyboard, in the Device Manager when the external keyboard is connected? This is one possible way to try and isolate whether the problem is the keyboard or something else.
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A:Mouse/Keyboard/USB don't work anymore after turning off computer

Hello once again.

I managed to find a ps/2 keyboard lying around and I figured out my problem. It was because I installed libUSB and it messed everything up.
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The Software:
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The problem:
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A:Bluetooth Mouse

have you got the latest bluetooth drivers from dell?

i would also suggest uninstalling any bluetooth software that dell might bundle with the laptop (if it was a vista > 7 upgrade)

my lenovo bt mouse is working great, if not better with 7 than vista
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A:Help with bluetooth mouse

Go into services and check Bluetooth is set to start automatically as opposed to manually; I had non-pairing problems with an HP Bluetooth mouse on a Kensington dongle which was solved by doing this

At first I had imagined there was a compatability issue and thought I'd have to get another mouse, but the solution was the BT service just wasn't running by default, although in my case that could have been due to the dongle not being there when Windows7 setup was originally run...
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no line of sight for anything RF.
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A:Microsoft Security Essentials randomly turning itself off

Hello again, thenecessity!

Please go to the Farbar Recovery Scan Tool Download
Select the 64-bit version.
Save it to your Desktop.
Double-click the downloaded file to run it.

When the tool opens click Yes to the disclaimer.
Press the Scan button.

FRST64 makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).

Please provide the FRST.txt in your reply. <<---
The first time the tool is run, it also makes another log: Addition.txt
Also post the: Addition.txt in your reply. <<---

Next, download Farbar Service Scanner

Save to the Desktop Make sure the following options are checked:Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Windows Defender

Press: Scan
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A:Bluetooth mouse problems.

First thing to warn you of is Windows + bluetooth is, and always has been, a buggy nightmare. So in all honesty I would not be surprised if this is one of those "it should work but it just never will" times. However I'll try to offer a few suggestions. First of all check for a switch on your computer for bluetooth/wireless and make sure it's turned on (there are a lot of HP DV6's so I can't point out where exactly it is or if you have one), then go to Device Manager and verify that your bluetooth isn't disabled under Bluetooth Radios, and finally right click your bluetooth icon and click Show Bluetooth Devices, if your mouse is there delete it and try adding it again.
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Any pointers?



A:Bluetooth mouse not working...


1. You've got to enable the 'discovery' feature on your mouse
2. There should be a Bluetooth icon on your taskbar/Start > Control Panel > Device & Printers > Add A Bluetooth device
3. You've got to pair it up first, using the Pairing code provided by Microsoft Mouse 5000
4. Once the device is paired up, Windows should automatically install the generic/Microsoft BT Mouse 5000 drivers and recognise it a HID device
5. Should work!
6. Otherwise, after pairing it, you could install the prepackaged driver CD provided with your purchase

Hope this helps!
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Firstly, I hope this is the correct Forum for this post.

I have a New HP650 Laptop with Win 7 64bit Home Premium installed.

I purchased a Bluetooth Laser Mouse BT which I installed from the disc provided.
Initialy the Mouse worked fine, untill, win 7 went into standby mode. When I went back into Windows, the Mouse would no longer work. Nothing I attempted would recover it. Switch Off, Switch On, Press ID Button to reconnect, nothing.
I Un Installed the Program and Drivers.
I then Re Installed and it worked fine, untill, and you know the rest of the story.

This problem seems to associated with win 7 going into Standby Mode and Recovery.

Does anyone have a clue about this Nasty.

Owen Carlton

A:Bluetooth Laser Mouse BT

Does the BT transceiver plug into a USB port? Check that the two options shown below are Disabled. The first is accessed from Device Manager under the USB Hub Properties. The second is accessed through the Power Options in the Control Panel then clicking on Change Plan Settings (for plan you use) > Change advanced power settings. There seems to be a common problem with USB ports after the PC goes into hibernation.
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I have a couple of near-new bluetooth mice here for which I have lost the little bluetooth adapter that plugs into the USB port.

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So, my question is whether these mice are proprietary to their own original bluetooth adapters?

A:Question about bluetooth mouse

I do not know the answer, but I suspect an answer is more likely if you can figure out a brand and model of the mice.

Dumb question: are you sure these wireless mice are bluetooth?
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I have recently bought a bluetooth mouse for my windows 8.1 tablet. However it keeps randomly disconnecting while in use (usually every 30 seconds or so). Therefore I searched for some solutions on the internet and found something that said to turn the power saving setting off in the bluetooth menu. I did this but I have the same issue. I then found something else that said to turn on the bluetooth support service. But this did not work either.

I have tried the mouse on my windows 7 laptop instead, and had no errors which shows it is something to do with my tablet. Having tried the above things does anyone know what else I can do?


A:Bluetooth Mouse keeps disconnecting

Brand and exact model of mouse?
Is the tablet running Windows, Android or OSX?
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I bought a Logitech Bluetooth mouse to replace my laptops fried touch pad.
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Is there a setting I'm missing?
Windows Help said to unclick the Passkey for a mouse but I haven't figured out how.

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A:Problem With Bluetooth Mouse

I discovered the answer was as simple as turning off the Bluetooth on the PC then turning it back on.
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A:Bluetooth mouse not working

NEVER use third party apps to find or install drivers. All drivers should be downloaded from the OEM website by you and then installed. In this case, get the drivers from the Dell Website. Start with the chipset driver.

Open Device Manager - any yellow or red symbols?
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Change the mouse properties/hardware/power to never turn off mouse?

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A:Bluetooth KB & Mouse not recognized

Okay - better & better

Just to be safe, I checked the bios - nothing relating to bluetooth at all. Exited bios (w/o saving changes - though I didn't make any) and the kb worked at the boot screen. Booted to 7 and the mouse worked, so I opened setpoint and the kb did not show up. Tried to initiate it and lost use of both the mouse AND the kb. Booted back to Vista and all is good.

Soooo, I'm guessing that there is some sort of incompatibility between 7 and either my BT or my kb & mouse or setpoint. Regardless, I'll probably just get a wired kb and non-bt wireless mouse and then upgrade from Vista to 7.
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RetailPlus Wireless Bluetooth 2.4G Notebook Mouse ? Retail Plus
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I don't use Bluetooth, but have you paired it??
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A:RocketFish Bluetooth mouse

tried re-installing...still not working
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