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XPS 13 9350 can I open sealed battery unit under warranty???

Q: XPS 13 9350 can I open sealed battery unit under warranty???

I have a faulty 5 month old XPS 13 9350, the laptop is 5 months into a 2 year warranty, the first year is with Dell, the second year is with John Lewis, who we bought it through - we think either the battery has failed, or the motherboard. The laptop is obviously still under warranty, If I open the sealed unit to test the battery, and to backup my hard drive will my warranty be voided if I then take it to John Lewis for repair?
I have spoken to John Lewis and they say that if we take it into them, they will send off to Dell for repair and that, due to the Data Protection Act, whatever the problem is with the laptop they will wipe my hard drive??????

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A: XPS 13 9350 can I open sealed battery unit under warranty???

Hello! On most models of computers that Dell sells, they allow you to add or remove parts to suit your needs as long as you do not damage them. You can find the service manual for your laptop here. As for what John Lewis' policies are I'm not sure as I've never heard of them. Dell will do testing on the battery and motherboard as well as other components based on your issues when they receive the laptop.
As for data, its always a good idea to back up your hard drive. There are generic steps that companies take when diagnosing computers and other devices and sometimes that requires reloading the OS and other software components to have a 'clean slate', as such they would wipe your hard drive.
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Does anyone know if 9350 has the same battery as the 9343 or is it different?
When it comes to the 9350, what are the exact specs of its battery?
Li-Po or Li-ion?
cell count 4 or 6?

I just received my new laptop.
Battery is dead.
Warranty is waaay too complicated.

A:xps 13 9350 battery issue

The batteries don't interchange between the two models.  There are 4- and 6-cell options (the 6 cell comes ONLY with systems that have only an M.2 SSD - not a 2.5" drive (the battery consumes the space that holds the 2.5" drive).
The battery is proprietary and the system new enough that Dell is likely the only source.
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After a lackluster week with TB15, I have a problem with my Dell 9350 (early 2016).
I noticed that the battery drained faster than it's supposed to be.
Generated battery report

55,997 mWh

53,291 mWh

I saw on some posts that the design capacity was around 57mWh with 55mWh of full chage capacity.
Battery life estimates
Battery life estimates based on observed drains







Above is the estimated battery life, but I have never got up until 7 hours.
Latest BIOS is installed:

1.3.3 03/01/2016

Current setting is Power Saver with 0% brightness.
Any other settings that can be recommended are welcome.
Otherwise I might need to ring DELL again.
Thank you

A:Dell 9350 Battery Performance

I forgot to mention that the battery drained by 10% even on shut down mode (I have never put the laptop on sleep).
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Hey :). I'm coming from a Lenovo machine (which I returned due to build defects). They had a software which prevented the battery from charging until it dropped under 50%. This is very useful for maintaining battery life. I saw that Dell has something similar in BIOS but unfortunately it doesn't seem to have any effect. The setting I'm using is under "power management" -> "primary battery charge configuration". I set "custom charge start" at 50% and "custom charge stop" at 95%. The stop works, but not the start. It always charges.
I kind of remember there used to be a tool to control this as well. Any ideas?
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I've had it for 4 whole weeks and my XPS13 9350 seemed fine. But now:
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What is wrong with it ?

A:XPS13 9350 Battery dead?

It's most likely a bad battery - call Dell for warranty service.
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Few days ago I got my Dell Xps 13 (skylake, non-touch, full-hd, intel core I7, 250 GB SDD), but I am quite disappointed because of the battery life. Normal usage (wifi, Word, 30% brightness, internet, chat) gives me 4.20 hours. Very far away from the 11 hours reviewers claim.
I have also updated the BIOS. But it did not improve much.
Do you believe the battery could be defective?  These are the results: FULL CHARGE CAPACITY 54 mWh CYCLE COUNT - Since OS install At full charge 4:29:51 At design Capacity 4:47:21 Thanks in advance for you time.

A:XPS 13 9350 - Battery lasts 4 hours

What screen do you have?  You'll never see anywhere near 11 hours (or even 8-9) with a 4K resolution screen.
With an FHD screen and solid power management settings, 8-9 should be possible -- and if you have the 4K screen, cut those numbers in half, so if that's what you've got, 4.5-5 hours is pretty good and you likely will not see more runtime out of the battery.
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Hi I have a Dell XPS - with BIOS version installed Here s what I d like to achieve The battery should only start charging at charge or lower In case that it s charging the maximum charge should be So for example if the current charge is and I plug the AC in the battery should NOT start charging because it s over nbsp Here s what I already tried BIOS menu Settings - gt Power Management - gt Primary Battery Charge Configuration Then I selected quot Custom quot and entered the values from above Result No matter what the current charge is the battery starts charging anyways when I plug the AC in So for example if the current charge is and I plug the AC in the battery starts charging Dell Command Power Manager I installed the software and set the settings like in the BIOS menu in Same result as in Charging starts whatever the current charging level is Dell Command Power Manager I also of Custom (9350): Start Charge XPS 13 Battery tried to use this software Same result as in and Thanks a lot for any helpful reply

A:XPS 13 (9350): Custom Charge Start of Battery

I have exactly the same issue. Someone please help.
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I was having problems with unexpected shutdowns and the laptop was operating really slow and sometmes the operating system froze.

I have checked for viruses etc but it appears clean, also have norton installed.

yesterday the battery stopped charging and I can no longer use the laptop as it just will not power up when plugged in.

someone suggested it may be the charging unit, is this the part right where the power cable is plugged in because this part was getting very hot.

The battery worked until it stopped charging up and the battery could be used for about an hour before needing recharging.

going to check the cable on a friends laptop to check if that is the problem and may be able to check the battery.

currently on an old tower to contact you, any help would be great thanks in advance
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As of today my XPS 13 started to behave in a very strange way.It only boots and works when it's plugged in to a charger, and it doesn't seem to charge the batter at all while it's plugged it, which is stuck at ~48%. When I plug it out, it power off immediately and I have to plug it back in to be able to boot up. Additionally to that, the light indicator below the touchpad is bliking rapidly with an amber light (~3-4 blinks per second).
Any ideas of what might go wrong ?
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A:Dell XPS 13 9350 severe bug and battery drainage issue !!!

UPDATE : Ok , now the battery life has dropped down to 4 Hours 30 Minutes !! Also the device is really heating up while using, I can feel the heat at the edge of the display and keyboard. The bottom part is even more heated !  Please give a solution to this !
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My XPS 13 started to act out pretty strange today. It seems like it doesn't not use battery at all, thus I can only boot it up when it's plugged to the charger. The battery indicator shows that it's NOT charging the battery, and it's stuck at 48%. When I disconnect it from the charger while it's running, it turns off immediately, and the only way to boot it up is to plug it back again. Additionally, the light indicator below the touchpad is blinking rapidly (~3-4 blinks per second) with amber light, both when I'm in OS as well as already on Dell splash screen during boot.
Any ideas on what might be going on ? I have bios 1.3.3 which I updated around April.
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i've got a brand new dell xps 13 9350 (2016 model) and i reainstalled clean windows 10 pro on it. All drivers are good and i've got this weird problem.
When AC is plugged in, everything works perfectly, no weird sounds. However as soon as i plug out the power, there is that buzzing sound when i scroll or do some acitons. I changed all three power plans (balanced, saver, performance), it's still the same, and i turned off c-states and intel speedstep in BIOS, still the same.
What could cause this issue, any option/driver? I really think it has something to do with the software, because when on AC it doesn't happen.
Any help would be appreaciated.

A:Dell XPS 13 9350 (2016) buzz when scrolling but only on battery. Any help?

Update: Hmmm as soon as my battery got full, it started buzzing on ac well. Now when i unplug ac it stops. This is driving me insane. Any hint?
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Hi everyone File this under quot Learned back unit Soldering onto CMOS battery motherboard It The Hard Way quot My school district has carts of Gateway VTX laptops for student use and we ve been able to solve just about every problem except for this one a student put an HDD password on one of the units As I m sure most of you know and I do too now HDD passwords take an act of Congress to bypass In other words it s nearly impossible especially on a laptop I ve resigned myself to the fact that we re going to have Soldering CMOS battery unit back onto motherboard to replace the hard drive and go on our merry way However in my eagerness and ignorance I thought that taking the CMOS battery out and resetting it would do the trick so I tried this In so doing I managed to uproot the whole battery assembly from the motherboard of the laptop To make a long story short too late I know I need a lesson on soldering this battery assembly back onto the Soldering CMOS battery unit back onto motherboard motherboard myself I can send the unit away for repair but that would hurt the district s pocketbook and my pride something fierce Suffice it to say that I have become a computer tech by learning on the job as I went and I have been able to tackle most things Soldering is new to me though Any how-to s suggestions or tips anyone can share I d be very grateful nbsp

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Hi everyone,
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I've had my new XPS13 for about six weeks. It has been working fine.
Last night as I was using it, the screen suddenly went blank and I can't find any way to get it working again.
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I assume this flash pattern is trying to tell me something, but I can't find any documentation for this. So can someone please help me out with a couple of things.
1/ A pointer to the documentation for these flash patterns.
2/ A suggest for a solution for my current problem.

A:New XPS13 (9350) Battery Indicator Flashing Amber/White

Based on the given information, kindly try these steps and advise the result.
*Have any recent changes(software/hardware) done to the system?
*Is the same issue seen with charger & battery ?or have you tried to power on the system with charger only?
*Have you tried to release static charge from the system by removing the charger & battery then just keep the power button pressed for about 15- 20 seconds. Then try to power on the system with charger or battery.
*When the charger is connected to the system does the light on the charger continue to stay on ?
Do reply to this post with the system tag  and the result of these troubleshooting steps performed via private message.
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A:Is battery warranty worth it?

I was wondering the same, I believe its a one time sealed battery replacement for any reason (inop, wear & tear)
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A:Replacement of battery under warranty

It depends on the system you have.  If the battery isn't user-removeable (i.e., it's inside the system rather than easily removed by sliding a latch externally),it's not a user repair and you will need to return the system to the depot for service.
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A:Battery replacement under warranty????

It should be, contact HP and ask, they will want you to run a battery test and get a failure code before they will replace it under warranty. USA Any other Country
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A:WARRANTY REPAIR FOR DEAD BATTERY - Cant find instructions on...

Hi, What is your machine ? Please use the following instructions to find out the model/product of your machine:
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A:Dell XPS 15z : "Your battery is temporarily disabled. Please turn off your computer and try again when the unit is back to the operational temperature"

Welcome to the community.
I am sorry to read that you are having this trouble.  The battery failing is the most likely culprit but you should check to see if there are any problems with either the notebook or Ac adapter before rushing out and replacing the battery.
I would start by checking the bios, start the system tapping F2 to enter the bios, you can also tap F12 and choose bios from the menu.  Once in the bios look for the option for AC adapter warnings, if they are disabled enable them and save changes. If there is a problem with the adapter you should start getting errors about the adapter.
If the Adapter seems alright, disconnect the battery from the system and power down the notebook.  Wait an hour or so and then replace the battery and restart the system and see if you continue to get the message.   If you can run the notebook on battery only allow the battery to fully discharge and then charge it again and see if the problem returns.
I know that this may not be possible short of buying a new battery but if possible try a power adapter and battery and see if the problem continues.  This way you can find out if the problem follows the battery the ac adapter or the notebook.
Please let me know what you find out.
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A:Warranty void if i open the laptop? How does Dell know if i opened it?

No, but I can only speak for the models I am familiar with (see signature). After reading tons of posts on this forum I never recall this being a problem on any model.
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A:Multiple WIN 7 OS linked to sealed off partitions!?

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A:Asus motherboard factory sealed?

Don't know about THAT model, but in previous ASUS boards I purchased, the plastic bag containing the motherboard had a piece of tape holding it shut. To open the bag, you had to break or cut the tape.

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A:even the store bought sealed windows 7's are not genuine?

If you went to a legit dealer and have a sealed pack. I think that you are ok.

MS has started a new validiation procedue, still has some bugs. Activate by phone, if the key does not work a rep will come on. Explain it to him

Activate Windows 7 by Phone
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A:Virus sealed off in thumbdrive, but unsure if laptop infected too

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Download Malwarebytes' Anti-Malware from HereDouble-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).The scan may take some time to finish,so please be patient.If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.POST THE LOG FOR MY REVIEW.Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.Click OK to either and let MBAM proceed with the disinfection process.If asked to restart the computer, please do so immediately.===Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the LogFile button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the report will be removed.If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Check off the element(s) you wish to keep.Click on the Clean button follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleanerCx.txt (x is a number).===Download the version of this tool for your operating system.Farbar Recovery Scan Tool (64 bit)Farbar Recovery Scan Tool (32 bit)and save it to a folder on your computer's Desktop.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.How to attach a file to your reply:In the Reply section in the bottom of the topic Click the "more reply Options" button.Attach the file.Select the "Choose a File" navigate to the location of the File.Click the file you wish to Attach.Click the Add reply button.===How is the computer running now?Wait for further instructions.
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A:Attended 7 conv. Received my sealed copy today!!

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A:Can I extend the warranty after its manufacture warranty has...

Hello, If unit doesn't have any issues right now, yes you can extend the warranty. if there is any issue with the laptop then after repair you can extend the warranty  #hpexpertday

Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.
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Can you get into Safe mode?
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A:Battery slider stuck in open position

Hey @RuthQuilts, Thank you for visiting the HP Forums!  I understand from your posts that you are having an issue with your HP G62 Notebook and issues with the Battery. The only way to know, would be to borrow a battery from someone to test this theory out. That way you would know a new battery would fix this. Try a local repair shop.  Please let me know.Thanks.
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Hello and welcome to Techspot.

click on the link it may just help you.

Regards Howard :wave: :wave:
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A:sony vaio won't charge battery or run on battery power (CMOS BATTERY FIX!)

Hi askfault,
Do you have any information on how this fixes the battery problem? would be interested to know.
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Please help

A:XPS 13 (9350)

"The BIOS wouldn't update automaticly and now the audio is not working"

You have to manually update the system setup( BIOS). Please click on link below to safely update BIOS:
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A:BIOS 1.1.7 bug on XPS 13 (9350)

more info about 1.1.7 buggy bios
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A:Can't PXE Boot with XPS 13 9350

Hi Rick,
Thanks for the response. We did try all of the suggestions you pointed out, but nothing was able to get the Startech adapter to work. Not sure if it is related to both ports being USB 3.0 or not, but it seems that the Startech USB21000 does not work with the Dell XPS 13 9350.

I had to buy a USB-C to Ethernet adapter, and that went through with no issues. Also took about 1/2 the time the Startech adapter took which was a pleasant surprise.
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CPU idles at 30c (86f) but fan is always on.
at about 34c (93f) the Fan will start and stay on 3600RPMat 50c (122f) the fan goes up to about 4400RPM
anything around 60c (140f) the FAn is on about 5000rpm
Any other dell xps 13 9350 owners experiencing this. is this normal??

A:XPS 13 9350 (2016)

I'd suggest you update system setup( BIOS) on your computer. Please click on link below:

Dell XPS 13 9350 fan noise even at light tasks:
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A:Dell XPS 13 9350

Thank you for writing to Dell Community Forum.
Please try the steps mentioned in the below link:
Please private message us the service tag of the system along with your email id with the results from the above steps.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).
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Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10602.174) TYPE: ERROR
DPTF Build Version: 8.1.10602.174

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Intel(R) Dynamic Platform and Thermal Framework

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please help

A:My XPS-13 9350 Cannot Sleep

That will be great "if" it gets fixed. For now turning off hibernation seems to have gotten rid of the problem. I still the error codes in the windows event log but it doesn't prevent the laptop from sleeping or shutting down.
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A:XPS 13 9350 will not shutdown

Thanks for posting, you might try this:
Go into device manager -> system devices -> intel management engine interface, right click, search for new driver, and it found a new one and installed it.
Let's see if that fixes it. The one from dell is .1162, the one that device manager found is now .1166.
Post back if that doesn't work and let the experts here on the board answer.  Thanks.
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- Holding the Power Button down for a while.

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so can anyone here maybe help me?

Greetings and thanks for the help!
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A:XPS 13 9350 cannot install Quickset

Correct, there are no quickset application downloads for the XPS 9350. What issues are you having with the computer?
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I have try to install Windows 7 Pro on XPS 9350 but it keep show message 
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BOIS setting 
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STA Operation > AHCI ( It unable to boot the installation disc but is show BSOD " The BIOS in this system is not fully ACPI compliant....." )
I call DELL Malaysia phone support and email also but no solution for above matter.
Really appreciate full support from DELL.

A:XPS 13 9350 Install Windows 7 Pro

After days work i found the solution. You first need to update your BIOS to version 1.1.7 at Then set Secure boot "Disabled", SATA Operation Default (RAID on), Advanced Boot Options to "Enable Legacy..." and Boot Sequence to "Legacy".  After that make a bootable W7 USB stick with USB Download Tool at that you have to make your USB stick USB3.0 compatible with the Windows 7* USB 3.0 Creator Utility at that you download these NVME driver at to your USB stick. Boot it and browse to the folder where you have put your drivers and enjoy.
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Any ideas how I could get a readable driver that I could browse to during the Windows 7 installer?


A:Windows 7 on Dell XPS 9350

I don't see anything on the Dell downloads for this model for Win 7. They have Win 10 and Win 8.1 drivers. Even if you get Win 7 installed I doubt that all the devices on the laptop are going to work.

I've seen other try to install Win 7 on a new system that is not designed for Win 7 and of the ones I've seen none have been successful and give up and keep their original OS.

Best option, if you can return the Dell, is to buy one that has Win 7 or that you can backward install Win 7 on it (and all devices work).
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Also if I boot to safe more is seems much better.
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First time poster.
I have been reading up on the razer core, and other thunderbolt 3 external gpu cases. Does the latest version of the XPS 13 with an updated bios support external graphics over thunderbolt 3?

A:XPS 13 9350 thunderbolt 3 support

Unfortunately, this will not work on the xps13.
For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.
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How can I enter ALT keycodes on the XPS 13 9350? This borders on deal-breaker...

A:XPS 13 9350 How to enter ALT+xxx keycodes?

Still seeking an answer to this.
I found some relevant options in the BIOS, emphasis added:
POST Behavior | Keypad (Embedded)

This options lets you choose one of two methods to enable the keypad that is embedded in the internal keyboard. 
Fn Key Only = The keypad is only enabled when you hold down the Fn key.
By Num Lock = The keypad is only enabled when 1) the Numlock LED is on, and 2) no external keyboard is attached
POST Behavior | Keypad (Embedded)
[] Enable Numlock
This option specifies whether the NumLock function should be enable [sic] when the system boots.
I've tried all permutations of these options, and all manner of permutations of Fn, Ctrl, LeftShift combined with ALT+0133, say, and cannot get the thing to work the way PC laptops have always worked since, well, before Dell mattered.
Anybody know a way? What is it?
This is by far the biggest non-Microsoft problem I've had with this laptop. (Windows and Windows apps, like, say, Microsoft Office, still do not work terribly well with high DPI displays.)
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Thanks for your help,
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A:XPS 13 9350 and DA200 working together?

Looking up the DA200, it doesn't list the XPS 13 9350 as a compatible device, listing only the XPS 12 9250 and the XPS 15 9550. 
The Dell Adapter - USB-C to HDMI/VGA/Ethernet/USB 3.0 connects your mobile computer to an external display with your choice of HDMI or VGA outputs. You can also connect to the internet and all your necessary external devices via Ethernet and USB 3.0 ports. This small, compact adapter will replace up to 3 dongles, leaving you more space in your bag and on your desk. Supports Win 10 32/64 bit for Home and PRO.
Manufacturer Part# : YRPDK
Dell Part# : 470-ABNL
This product is compatible with the following systems:
XPS 12 (9250)
XPS 15 (9550)
I checked and it does look like the XPS 13 is compatible with the TB15 thunderbolt dock so that may be something that you should consider. Here is a document on setting up external displays with the TB15.
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A:XPS 13 9350 Windows 7 Installation

I confirm the problem. i have the same SSD m.2on my XPS 9550 (THNSN5512GPU7) and i can't detect the ssd with the kb integrated to the installer.

"Intel and Samsung offer a proprietary NVMe driver for their NVMe SSDs, but Toshiba does not. The XG3 utilizes the standard Microsoft NVMe driver that comes baked into Windows 8-10. This makes sense because the XG3 is an OEM SSD, and not needing an additional driver for best performance makes setup easier for OEMs."Read more:
It's over or not ?
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A:WC3 unit sounds

Make sure you get the latest drivers for your sound card, and the latest patch for WC3. If you've installed any custom mod's or anything, then reinstall WC3. Also, close any unnecessary background applications, and do a virus check, as well as a spyware check.

Did the sound effects ever work before?
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A:Win 7 upgrade on another unit

As use the same disc and activation code?
If so no,you would need another activation code,but you could use the same disc.

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If so, where can I find them? All I see so far are stand-alone devices.

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So I just got an xps Did unit? a get i faulty last week and I m not sure if i got a lemon or not The laptop is not flush on a flat surface The bottom right corner of the base is Did i get a faulty unit? lifted slightly and wobbles if i put my hand on that corner I had this problem with my MBA and i just sort of bent the shape back with force but eventually it just goes back to being wobbly I don t know if it was the settings I didn t touch anything but i left it closed in sleep mode unplugged over night and the battery drained from - overnight I have the W battery so maybe thats why This is a small problem but really Did i get a faulty unit? annoying I can t wake the laptop up from sleep mode pressing any keys on the keyboard Same with the touchpad No swiping will wake it up BUT if i click the left click it will wake up or if i click the power button it will wake up It is like the keyboard just dies when it is in sleep mode For problem i just keep it plugged in now For problem I tried everything i could think of Updating Bios drivers Going into device manager and enabling quot allow this device to wake quot However there are like different keyboard devices under the keyboard dropdown list and i could only check that setting for the rd one in the list I think its called HID keyboard device I really don t think anyone else has these problems because google doesn t really bring up similar results for the xps I really nbsp like this laptop and want to keep it but i got the i one and payed a little extra so I would want everything to work perfectly Also I tried dell support but the lady just did not know what she was talking about She thought I was talking about shut down settings Eventually I asked for a different technician and was put on hold for about an hour and half before hanging up Please help mee
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After upgrading to Windows 8, my CD/DVD unit (a Samsung - TSST corp CDDVDW Sh-S223L) will not be recognized unless a disc is inserted before boot. Then disc can be removed and new one inserted later.
Any assistance appreciated. Stephen

A:CD/DVD unit not recognized

Sounds like driver issue. Suggest that you check out your dvd manufacturer's support site and see driver for windows 8.
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I've recently been looking into buying an eGPU Enclosure such as the AKiTiO Node or the Razer Core. I've updated all the firmware and now I am running Thunderbolt Software Version The Node and Core both specify that the computer needs to both have Thunderbolt 3 (which I have) and be compatible with external graphics. What does this mean? I have Thunderbolt 3, so wouldn't it be theoretically possible to run external graphics provided the firmware was up to date?
So in summary, my main question is this: Will/can the Dell XPS 13 9350 be able to use eGPU enclosures over Thunderbolt 3 now (or in the future if there is firmware updates being planned)?
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Hi all I am playing DXD kHz FLAC files to a USB DAC and I am getting intermittent severe distortion which to me sounds like a USB transmission issue caused by DPC latency My configuration is as follows - Win Pro- jRiver MC - Chord Mojo connected over USB using Chord ASIO driver - alternatively AudioQuest Dragonfly downsampling samplerate to kHz I am getting the distortion with both DACs which would suggest a problem with the XPS HW or SW I have disabled quot Allow the computer to turn off this device to save power quot for Intel USB eXtensible Host Controller and for the USB Root Hub xHCI but that did not solve the issue Power Plan is set to high performance Under advanced settings 13 Severely - DAC XPS Audio 9350 distorted - USB I have set USB selective suspend setting to disabled DPC latency check and Latency Mon do not show any issue and list the PC as being capable of streaming real time audio The problem goes away if I chose the direct sound driver in jRiver It occurs identically if XPS 13 9350 - USB DAC - Severely distorted Audio I chose the ASIO WASAPI and Kernel streaming drivers The problem does not occur on an HP zbook u Does anyone else have a similar problem and has anyone solved it
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I'm having this weird issue with my XPS 13 9350 screen. I just noticed it today and I've never seen anything like it. Its a little squiggly line towards the top right that looks like a mark on a dirty monitor, but that's clearly not what it is. Any ideas?
I was able to get this photo with my phone.
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Kind of an info post amp a question My new Dell XPS touchscreen started to intermittently fail amp within a day or it completely fault touchscreen 9350 XPS Dell 13 gave up I Dell XPS 13 9350 touchscreen fault also noticed that there was no touchscreen device in Device Manager under HID section nor any mystery USB devices there an Internet search Dell XPS 13 9350 touchscreen fault reckoned it could be a power problem I did notice though that under USB Devices section there was a mystery device that said quot Unknown USB Device Device Descriptor Request Failed Called Dell Support who informed me that since it was purchased from a UK retailer I wasn t eligible for Dell support So I called PC World They took me through a step which I d already tried uninstall amp reinstall mystery USB devcie but this time it worked - touchscreen appeared in HID section amp mystery USB device vanished Hung up the phone moved laptop then the touchscreen failed again This time on loading Device Manager it was unusable Device Manager kept refreshing over amp over again but I did have time to see that again touchscreen had vanished from HID amp the mystery USB with same message appeared in USB Devices This time though the USB device would vanish amp then the screen refresh nbsp A bit more Google searching revealed that a touchscreen is effectively a mini USB device amp I wondered if the issue I was having was due to an intermittent connection It would explain the constant refreshing of Device Manager since it was like something being connected amp disconnected constantly A final recovery to factory settings amp problem still persisted so I concluded it was a hardware issue As it was only weeks old I was offered a refund since no more stock amp I m now awaiting delivery of the new XPS from Dell I m a bit concerned that this happened amp curious if this is a common feature of touchscreens amp if it was to happen again to my new model is there an easy fix once out of warranty Hope the above helps somebody with a similar problem

A:Dell XPS 13 9350 touchscreen fault

Rather unfortunate you had to face issues with a new system.
Even if the system was purchased from PC World, if the order was shipped with Dell warranty, then it does hold good with Dell to get a service call on the system. 
Regarding the LCD issue - I suppose it might have been a loose LCD cable issue that was causing the intermittent touchscreen functionality and even more that it would work / stop working when the LCD is moved.
Reseating / replacing the LCD cable (unless part of the assembly in certain models) should ideally resolve such issues. 
Hope the 9360 model brings you good experience.
Should you need any info / help, contact us anytime.