Windows Support Forum

Windows 8.1 Error - cannot remove keyboard layout

Q: Windows 8.1 Error - cannot remove keyboard layout

Hi there
If you select a keyboard layout and there's no language pack available you cannot remove that keyboard again.

I made a mistake and got this (Igbo whatever that is)

Now I've got a redundant keyboard entry that I can't get rid of.

(Running Windows 8.1 Enterprise RTM - TechNet x-64). Note you can only add language packs etc for PRO and above versions.


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Preferred Solution: Windows 8.1 Error - cannot remove keyboard layout

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A: Windows 8.1 Error - cannot remove keyboard layout

From what I read about this problem it's a definite bug carried over from the last version and apparently isn't fixed yet although there are some registry adjustments that seem to be working for people with this problem.

The link below shows that many users have the same problem which can be resolved with an adjustment to the registry or the charms bar.

my Keyboard Layout is switching automatically by Windows into the - Microsoft Community
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A:keyboard layout file error

A number of hits on this
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"What can I do with regional formats and languages?"
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I tried a number of other keyboard layouts - including the English(Dvorak), and United States International layouts and get the same error. Anyone have any idea what's going on? ...Or know of a way I can uninstall the language support and reinstall it?


A:Windows not loading Korean Keyboard Layout - Help!

Have you looked at the Add/Remove Programs to uninstall? Have a look here it might help.
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A:Windows 10 stuck on choose keyboard layout

Hello Drea,

Please post Windows 10 issues at our sister site instead.
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A:Change keyboard layout in Windows 7 problem

Ask him to press and hold key combination "windows + Fn" for a second.
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A:Unable to change keyboard layout Windows 7 Ultimate x32

Scroll down to "Vista" and see if this works for you:

In Vista, you have to click on Regional and Language Options from the Control Panel. Then you need to click on Keyboards and Languages and then Change Keyboards.

How to Change the Keyboard Language in Windows
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A:Windows 10 boot problem/choose your keyboard layout

Originally Posted by Vitricus


After upgrading to Windows 10 from Windows 7 within the last week, everything was fine at first. Then this morning Everything on screen froze, and when I did a force restart, the following happened (and continues to happen ad nauseam):

Windows tries to boot as normal, but I get the BSOD saying Unmountable_Boot_Volume

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I can't help but feel that I could solve the problem and roll back to Windows 7 if I could just boot in safe mode, but F8 doesn't work and I can't actually get anywhere else where I could set that up. So I could really use some help as far as what my options are at this point.

Thank you.

I really need some help with this as well!
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A:How to change keyboard layout for login and password in Windows 8?

Open "region" > then on the "administration" tab > click "copy settings" > then check the box "for home screen & new users".
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A:New laptop keyboard has different layout, keys function like old keyboard? Help! (:

You might try holding the 'fn' key while you tap the fnumber key.
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A:Windows 8.1 is forgetting Ctrl+1,2,3,4,5 shortcuts designated for keyboard layout switching after waking up from sleep mode

I've got help with this issue:
Windows seems to overwrite personal layout controls configuration with defaults on some occasions. Hence, the way to have a "permanent" solution basically appears to be rewriting your HKEY_USERS\.DEFAULT\Control
Panel\Input Method\Hot Keys with what you have in your HKEY_CURRENT_USER\Control
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This is in fact an old legacy bug, apparently from the times of Windows XP:
I would love to have it included into the Microsoft's bug tracker, but I don't seem to find my way through
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A:missing keyboard layout for new keyboard

If you want to go through the trouble and create the layout yourself, you can try this.

I think that may be your only choice. Have you looked on the keyboard manufacturers website to see if they have the layout for download?
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A:Keyboard layout HELP !!! Please

You have keyboard language set to English (United Kingdom), which gives " with SHIFT+2 and ? with SHIFT+3. If you need an English keyboard layout that gives @ with SHIFT+2 and # with SHIFT+3, you need to change the layout to English (United States).

Here you can see the difference. First UK English:

And US English:

(Click images to enlarge.)

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A:Keyboard layout?

You could check with the keyboard manufacture to see (if not already none so) to see if there is an upgrade or a patch. Good Luck
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A:IBM Keyboard PS/2 Layout

If it is the one being sold by TAZSONIC3 on eBay, I looked at it too. The two pins that are missing aren't needed. The keyboard only needs 5VDC, ground, data and clock.
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A:Keyboard layout!

Did you reinstall the keyboard driver from keyboard vendor? In windows it will install the generic driver just so the device will function but to use the keyboards full functionality you have to install the keyboard driver. With the auto detect enabled windows will sometimes install the incorrect drivers.
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A:Keyboard Layout Help?

You've followed all of this? How to use the United States-International keyboard layout in Windows 7, in Windows Vista, and in Windows XP

Are you doing Alt codes with the numbers? A 'tild' is alt + 0152 ˜
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A:No keyboard layout button

I believe by right clicking on the task bar, going to toolbars and selecting 'Language Bar' it will appear on your task bar.

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A:Choose your keyboard layout

Hello BocalLiobian, and welcome to Eight Forums.

Do you have a System Repair Disc (DVD) inserted, or Recovery Drive (USB) connected?

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A:Keyboard layout cannot be changed

This is what I read:

There is a small change to the Control Panel in Windows 8 that involves splitting the Region and Language applet into two separate applets. This makes changing your keyboard layout a little more tricky than previous versions of Windows.

How to Change Your Keyboard Layout in Windows 8
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A:Using an alternative Keyboard layout - HELP!

Quote: Originally Posted by luma

Hey everyone!

I am using an alternative keyboard layout (NEO 2.0) and I would like to know how to change the default keyboard layout so that I don't have to change it each time I open a new window!

Hope s.o. knows something about that!!

Don't know what Neo 2.0 is, but keyboard layouts can be added in Configuration -> Country and language

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A:Keyboard layout problem

hmm... Its just a guess, but I would wonder if you would need to install some kind of Japanese language pack ? I remember turning all these languages off (that's all I really know about them), but I'm wondering if one of the functions of the language packs would be to enable the keyboard to be used for other languages ?
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A:Keyboard layout issue

If that is the MS intellitype software, uninstall it and then reinstall to choose uk instead
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(If this is in the wrong forum, then please move it. However, I believe that this is the correct place)

A:XP Keyboard Layout Icon

I assume you mean this (Look by the task bar)?
It can also look like this (Look at the top)
If so, then you can find instructions for that here:
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Keyborad - Motospeed K70L 7 Colorful LED Backlit Wired Desktop Keyboard Water Resistant USB Gaming Computer Keyboard for Dota LOL: Computers Accessories

A:Cant Use English UK Keyboard Layout

In the 'Language' window try add new language, going to United Kingdom, then just go to English, scroll to the bottom and press English. This shouldn't say extended next to it.
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United States-Dvorak for right hand
United States-International
Thank you!

A:Which keyboard layout should I choose?

You need to choose the layout that matches the physical layout of your keyboard, otherwise you might find things confusing. For instance, the shifted 2 character on US keyboards is @, whereas for the UK it is ".
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A:Changing keyboard layout in XP

control panel/keyboard
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A:US keyboard layout reappears

Just make it default (the first one on the list)
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A:Can't get rid of Japanese keyboard layout

Anyone? It seems to automatically switch to Japanese every once in a while. This is very annoying!
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I've spent ages looking for help on this forum and others, googled the h*** out of the sucka, but I can't work out how to get it back. My main problem can be seen from the screenshot below (I hope).

As you can see, for some reason I have no default keyboard layouts. What can I do to get them back, reinstall them or what ever so my layout is restored to UK. I'd rather not have to install a 3rd party app, and I'm comfortable with writing something to the registry if need be.

I've also noticed during this that I can't see the language bar, and can't restore it.

I'm running windows 7 home prem, with sp1 (aparently all the latest updates).

Appreciate your help


A:No Default Keyboard Layout

valveless, welcome to!

You just need to click on the Add button on that window and select
English (United Kingdom) - Keyboard - United Kingdom

Language bar is not available yet, because you do not have any input languages installed. Use the method I described to add languages, and after that language bar can be available.

More detailed information is available as a Tutorial.
Keyboard Input Language - Add or Remove
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A:Wrong Keyboard Layout

Please check the 'similar Topics' links that appear below your post. This one in particular may be useful

I understand English is probably not your first language, but unfortunately, it is not clear from your post exactly what your problem is. The posts in the link I give above cover many problems people have with Japanese keyboards and the ability to switch backward and forward between them. Most if not all problems seem to have a solution, so hopefully you also will find one that helps you in that long series of posts. Good luck.
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Using 7 on a Sony VAIO laptop. Often when typing I get a different character than intended, for example when typing / i will get the capital E with the acccent (found on the same key) or when typing @ will get stuck on a " (also found on the key).
I presume I must have accidentally hit a change key by mistake? But which one and how to get it back?
Thanks to anyone who may help.

A:Keyboard layout issue

My keyboard isn't laid out like that at all.

Try Control Panel - Region and Language - Make a note how it's set now before making changes so you can go back ;-)
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A:Change Keyboard Layout.

Google brought up this:

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Hi I have Win Family Premium It looks like it's the french version I bought it in Quebec which makes sense The PC has accounts one for each member of my family For some reason I can't set my default keyboard layout to quot French Canada quot At the moment I have the keyboard icon in my taskbar If I click it three options are displayed French Canada Traditional French Canada and Show Language bar By default Traditional French is selected which is what annoys me If set Can't default keyboard layout my I right-click it and click on Settings I get the quot Services de texte et de langues quot dialog It says that my default input language is French Canada It is the only option in the select box e g French Traditional is not there Also in the Can't set my default keyboard layout quot Installed services quot box in the lower left again only French Canada in installed language and keyboard layout Sometimes when I boot the PC the keyboard icon is NOT in the taskbar and I do have the French Canada layout loaded I'm wondering if that has anything to do with what member of my family logs in first Most of the time though the icon is there and French Traditional is loaded by default My goal to ALWAYS have ONE AND ONLY ONE keyboard layout French Canada Since it's not even shown in the quot Services de texte et de langues quot dialog I have to idea how to remove the French Traditional one Thanks

A:Can't set my default keyboard layout

If you want to change the default selected language | Keyboard Layout - Change

If you want to remove an additional language input:

In the start menu type Change Keyboards.
Click Change keyboards.
Select the Keyboard you want to remove by clicking on it, then click the Remove button to the right.
Confirm both windows and you're done .
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My keyboard layout has been changed after using a new computer. " and @ has switched places and my hex has turned into ?. Is there a way to fix this problem? Thank you.

A:Keyboard Settings/Layout

Check you language options (control panel)
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A:Need Keyboard with German layout

Hello Johannes

I do not know which Portege notebook you have but Googling around I am pretty sure you can find keyboard with German layout. Second solution to this is to contact nearest authorized service provider. They can order the right keyboard for you.

Oh yes, the one more thing: check eBay. There you can find so many hardware components for different notebook models.
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A:Laptop Keyboard Layout

Quote: Originally Posted by Windows i7 920

On my laptop, the positioning of the Fn key is reallly annoying. Is is possible to make the Fn key act like pressing control and vice versa? That would make it much easier for me to press control shift escape to open task manager.

Yes it is. google keyboard remapping software
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I didn't touch any keyboard settings so I have absolutely no lead as to how to fix this.

Any help would be appreciated.

Thank you.

A:Solved: I think something happened to the keyboard layout

Check your Language settings in Control Panel.
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A:Keyboard Layout Does Not Match Characters

The number 1 is the second key on the top row. The first key is the tilde key. ~
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is there a way to make sure this doesnt keep happening and that i dont have to switch it manually everytime?

thanks, dylan.

A:keyboard layout switching on other computer

Go to sync settings and deselect language preferences - this is keyboard, display language etc
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Let me just begin by saying that I have already tried going into "Regional Settings, etc." but simply can not find the right layout to match my girlfriend's keyboard. All of the layouts I have tried have the number "1" as the second key on the top row, and not the first.

Can anyone help me solve this problem?

A:Keyboard Characters Do Not Match Layout

Please do not create multiple threads for the same problem.
Continue here:
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A:Solved: Custom Keyboard Layout

It is possible. You'll have download another language to be used by the language bar. This would be the easy way out. I think a tilda is easy enough to put on a letter, at least with Finnish keyboards (alt gr+ (the key between enter(return) and ) and then just write the letter on whom you want to put the tilda on) also these are easy to put on the letters. Also I have letters straight on the keyboard. If you want a real shortcut, you'll have to do something trickier, but I can't remember how to map your keys.
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Please help.

A:How to Add supported layout to the On-Screen-Keyboard?

I'm not certain how to do this, but you may want to browse through alternative on screen keyboard programs. Here are some links.

Hot Virtual Keyboard: Software

Zero Weight Keyboard: Software

Inscribe: Software

ShapeWriter: Software

List of Software...

List of Software Continued
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A:keyboard layout momentary switch

I keep a link to the Character Map pinned to the Taskbar for quick alternate characters.
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A:Dvorak keyboard layout problem

Is there an extension that switches betwee Dvorak and QWERTY keyboard layouts? - Google Chrome Help
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Hello, and thanks in advance.

New computer, just installed windows 8 on it. At the very beginning of the installation process, it asks what layout keyboard you use, and I chose what I always do, English.

However, this is a Japanese keyboard.

I am unable to find a way to change it back. Anyone know how?

(Note: I am not talking about the input method, I am talking about the physical layout of the keys on the keyboard)

A:Selected wrong keyboard layout

I don't have Win8 handy, but you're looking for this:

'Region and Language' settings
Click the Keyboards tab.
Away you go.

(Although I quickly looked at layout, and JP & EN layouts look pretty similar)
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How do I change the layout from US to UK? I've found the Text Services and Input Languages and have set the 'Default input language' to <b>Enlgish (United Kingdom) - United Kingdom</b> but the layout still doesn't seem right (ie. SHIFT + 2 = @ ).

When I attempt to Add an Input language, I can select the Input language as <b>English (United Kingdom)</b> but under keyboard layout/IME</i>, I don't see a UK setting.

All Regional Settings are set to English - (United Kingdom).

Any ideas?

Thanks. I think it's because I was fiddling around and adding/removing languages when installing XP.

A:WinXP keyboard layout question

its under regional and language options.....languages/ the "add" tab
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Hello from Japan
A while ago someone directed me to the "Keyboard Layout Creator 1.4" in order to slightly modify the keyboard(s) I use.
I installed that software on two desktops running Win XP, where it ran fine (except that it gives me an error message, that "XP may be too old to function properly".

The other day I bought a new notebook (Dell Vostro 3500, running Win 7).
Although this is supposed to work better than XP, I could not manage to have the Creator display **ANY** keyboard layout - not even one I copied from my other machines.
I tried:
* reinstallation
* modify "compatibility"
* change font

but NOTHING I have tried to far makes the Creator display any keyboard layout.
Is there a specific trick to do this???

If there is, I would greatly appreciate any help.
Thank you

A:Keyboard Layout Creator 1.4 -> no keyboards

I am now, October 26, 2011 on the same boat. If you find any solution, please let us know!
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I'm using the US International keyboard layout, but it doubles all things which you use to type accents, like an apostrophe, or ". This means that when I type an apostrophe, then hit space, then type an e, I get: '?. This should be just 'a of course. Now I have to backspace everytime and type the a again, you can probably see why this would annoy me. Also, same thing: if I type ", then space, then for example an r, I get: ""r.
I absolutely have no clue what could cause this problem. Any help would be highly appreciated!

A:Odd problem with US International keyboard layout

Hi nostalgia.

Maybe a stupid question, but have you tried a different keyboard?

If not, maybe SFC would cure it.
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EDIT Nevermind I ve figured it out It turns out that pressing shift and the left alt layout changed Solved: Keyboard keys changes the layout of your keyboard I just pressed it again and it went back to UK style What a silly shortcut that is I hope this is the right place to post this I was just doing stuff online and all of a sudden my UK layout keyboard Solved: Keyboard layout changed has changed to the US layout It seemed to happen after I did the alt tab command but I accidentally held shift when I did this and wondered if this has affected it somehow Perhaps I hit a shortcut which for some reason changes the layout to US style I have no idea Al I know is that even if I go in to the control panel and the keyboard options it still says it s in the UK format But when I try to use it it s in the US style e g hitting the shift keys does an symbol instead of quot Can anyone here help me please Many thanks nbsp

A:Solved: Keyboard layout changed

Hey, I was just getting ready to post that for you!

Please mark your thread as solved!! LOL

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Any idea how to make this keyboard behave more sensibly?


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My main problem is, i am not a fan of regular square keyboards cuz they are very limiting to key bindings in fast pace gaming.

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First thing I did was to check regional settings and keyboard layout were all set to UK, not US, then reset the password on the server to make sure the # symbol and not the ? symbol was being used.

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Anyone heard about such a powerful tool?

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A:Win 10 cmd prompt behavior (regarding keyboard layout)

See if this helps (Left Alt+Shift toggle AZERTY & QWERTYkeyboard layout in running application User
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I have no need to write in the japanese language i just want to change the keyboard layout or I'll have to put stickers on all my keys! Which isn't the leap forward in operating systems i was hoping for.

A:[solved]Keyboard layout issue

You need to install the files for the Asian Locales. Under Control Panel > Regional and Language Settings > Language tab there is a check box for Install the East Asian Languages. Check it (you will need the Windows XP CD) and restart if needed. Then go to Details on the same tab. Click Add. There, choose your preferred language and then check the Keyboard/IME and choose the keyboard layout you want. Then when you OK it, highlight US in the keyboard section and click remove. OK it and you should restart to make the change.
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I have 2 PC's:
Windows XP SP2 (Japanese version) with a Japanese Keyboard.
Windows XP SP2 (English version) with a Japanese Keyboard.

I use my Japanese version of Windows XP (interactively), while I am connected to
my other English version (through Remote Desktop).

The problem is that when I am connected to my English version (through Remote Desktop) PC, my keyboard is set to US.
Is it possible to use my Japanese keyboard layout when I am connected to my English version (through Remote Desktop). Is their any settings that I can use? Any registry setting to set?

Just wondering if it is possible.

Thanks in advance for any help or tips.

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A:Thinkpad Yoga260 Keyboard in US layout, is that po...

I'm in Austria and have the same question. Can anyone from Levono reply this and improve the information provided on the web store?  Thank you
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if somebody knows how to add it in the list, please tell me and i would be grateful!

iam crawling through microsoft support but one can never find anything in there...

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I recently did a fresh XP install using a 'stripped down' version, which is great because it installs in about 10 mins and boots up in the blink of an eye (relatively speaking, of course) It has a lot of unnecessary serviced removed so the whole system is far more responsive.

The only problem I've had is that the British keyboard layout simply isn't there. And I want it!

How may one, if it's possible, add a keyboard layout.. I can't seem to find the way..

Thanks, now!

A:Missing British keyboard layout

I wonder if you could download the drivers for your keyboard (if they exist)
Or possibly download any british keyboard driver (like MS Wireless keyboard or something)

Also this version of Windows (Hmm)

Can you go to Start-->Run-->Services.msc

And then scroll down to "Remote Registry" and see if you can disable it (by double clicking on it and selecting disable from "Startup type")
If not, then I wouldn't use it.

Is it a legal copy?
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A:[SOLVED] Annoying keyboard layout

Did you try this method How to Change Your Keyboard Layout in Windows 8
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Hello everyone...

I'm a new user of the Windows 7 operating system. So far I'm content with it, it's just that I have one problem unsolved. I've been trying for the past few weeks to remove the English US keyboard without any success. I have no problem adding any new keyboards/languages, but that specific keyboard just won't go away, and it's causing me trouble.

I've Googled it and found no answer. Is there any way I could do something about it? Anyone has any idea? Anything would be useful. Thanks for this community and thanks in advance for your help.

A:Removing the English US keyboard layout.

Hi booh

Have look at this post:

Using an alternative Keyboard layout - HELP!
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Sorry if that's the wrong part of the forum to post this question. I hope you'll still help me with this quick question.

I want to switch keyboard layouts between US and German. I already added the German layout and I can switch between the two. My problem is that I do not know how to get the small icon on the bottom right that displays which layout I'm currently using. So far all I can get is an icon showing a keyboard and I can get the language information when I click on it but it's not as convenient as just having the abbreviation of the language displayed. I couldn't find anything about this in the settings.

Please, help.
Thank you very much

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I used Microsoft with Keyboard Microsoft Help Layout Creator Keyboard Layout Creator to install a modified Arabic keyboard on my Vista -bit system and I made a Help with Microsoft Keyboard Layout Creator quot newby quot mistake that somehow corrupted the layout that was installed I failed to create a user-defined name for the layout and also inadvertently specified the language as English-US As a result when setup ran it specified the language under English-US and when I activated it under Arabic Saudi Arabia it created a second layout file or at least a second listing under the same stupid name quot Layout Description quot Then the next time I tried to use MKLC the editing screen was blank no keyboard graphic and it lists quot Layout Description quot as the currently loaded source file And nothing I do will get rid of it If I try to load a different source file it acts as though the file has been loaded but the top margin still says quot Layout Description quot and the editing space is still white I tried changing the colors for the display but it's still blank I've even loaded a different source file and verified it and it will even create a new setup folder and setup indicates that it has installed the new layout but it's not visible on the list I've tried using the setup exe for quot Layout Description quot to repair the layout and when that didn't work I tried removing it but although the setup exe indicates success in both actions the bad layout remains on my computer under both Arabic Saudi Arabia and English-US I've tried uninstalling MKLC and re-installing it but still get the same behavior I tried uninstalling the keyboard layout using the Control Panel software removal tool and also tried creating a new user but the MKLC program still doesn't work correctly So is there some way I can manually fix or remove the corrupted quot Layout Description quot keyboard layout and also completely remove MKLC so that I can start over I'm afraid to tackle the registry but don't see any other options By the way MKLC creates three different installation instruction sets but setup exe insists on using the AMD msi files even though my processor is Intel I assume that's OK because the other two are for -bit and Itanium processors and the AMD instruction set is virtually identical to Intel's version I think the basic problem is that there are two layouts installed with the same name and I've got to manually clean things up I just don't know how Help

A:Help with Microsoft Keyboard Layout Creator

OK, let's just keep this simple. Is there a recipe for deleting a key layout/program/whatever that has been corrupted so that it doesn't show up in Add/Remove Software? Is there a way to do this sort of thing manually? Yes? No? Sort of?
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Hello , I just buy for my laptop a keyboard from eBay ,but because this keyboard is from Asia ,windows keep changing my layout , I just want to use it as an English keyboard ,also I've try lots of methods that non of them works permanently.
Hope you masters can help me solve it out.
Thanks alot.

A:Window 7 keep changing my keyboard layout

Epsilone mate we need a bit more info than you have given us like the brand wired or wifi of the keyboard.
plus some system specs would be real good to work with.
System Info - See Your System Specs
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XP and vista had keyboard layouts for arabic + digits, so you could use the hindi digits.

It seems in w7, you can only choose arabic 101 without digits, no matter which country you choose, so there's no way for me to type the hindi digits like
٠ ٩ ٨ ٧ ٦ ٥ ٤ ٣ ٢ ١

what to do??? Where is this layout so I can have arabic characters and hindi digits?

A:Where is arabic keyboard layout with DIGITS in w7???

Quote: Originally Posted by tedtlogan

XP and vista had keyboard layouts for arabic + digits, so you could use the hindi digits.

It seems in w7, you can only choose arabic 101 without digits, no matter which country you choose, so there's no way for me to type the hindi digits like
٠ ٩ ٨ ٧ ٦ ٥ ٤ ٣ ٢ ١

what to do??? Where is this layout so I can have arabic characters and hindi digits?

Dont know if Hindi is included, but you can read our tutorial written by our Administrator Brink

Format Regional Language - Change
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A few days ago i something happend to my laptop,the letters U,I,O,P,J,K,L,;,M... were replaced by numbers like 5,6,4,3,6,7,0.The rest of my keyboard is OK,i tryied looking into my settings,but nothing was changed i have it set on US layout.

On my keyboard i have printed numbers over some keys (i took a picture of it)
Please help

A:Wierd laptop keyboard layout

Try pressing the num lk button in the upper right of the screen shot along with the same key that allows you to select the other keys that are shown in a box .

It appears that those numbers on the letters U,I,O,P,J,K,L,;,M represent a numbers key pad.
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I have had CorelDraw 12 installed for a long time without any problems.

The PC keyboard layout is in English (UK) settings.

However when I type a sign in Corel now, I get a # displayed instead.

Other keys have changed position as well.

I have no problems in any other applications, Word, Excell. The sign will always appear.

How do I alter the settings on Corel Draw to correct this??


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I am using an eMachine KB-9908 PS/2 keyboard. it has an INTERNET and EMAIL button that I would like to remap to Media player and COD 2. I cannot find the drivers on any website, and I really dont like having to suscribe to $40 software for one-time use. is there a way to navigate through windows .cfg files or the device manager? does anyone else have this problem, and if so, can were you able to fix it?

A:Customizing keyboard button layout in Win7

I don't have your keyboard but it should be about the same. Start and type in search keyboard. Their might be a option to set up your keyboard accessory buttons. If that doesn't work I have no idea.