Windows Support Forum

Frozen touchpad and keyboard on HP Pavillion dv6 3225dx Notebook

Q: Frozen touchpad and keyboard on HP Pavillion dv6 3225dx Notebook

Extremely frustrated I've looked and tried to find a solution to no avail When the notebook boots up it gets to the login screen I wouldn't be able to do anything at that point but I can log in because I have a fingerprint scanner from there I'm dead in the water The only way to shut down is to hold down the power button While the computer is in bootup I have touchpad keyboard function I can escape to boot options BIOS repair etc and have normal functionality while there but not in safe mode I have ran SFC with commands several times chkdsk with commands several times nothing changes SFC says it found problems but was not able to fix all of them and keyboard Notebook and on Pavillion HP touchpad 3225dx dv6 Frozen the last chkdsk found nothing wrong Here are the events leading up to had disk errors and bad sectors in old hard drive could not repair cloned old hard drive to new hard drive there were errors but the new hard drive booted and worked for the most part correctly in the process of trying to fix missing setup files for applications and other miscellaneous small issues I ran troubleshooting updates chkdsk sfc etc removed various applications and added a few nothing worked I installed Revo uninstaller to remove Kaspersky Internet Security as it is THE MOST stubborn application to remove I've ever experienced The reason I mention that is because I went through my computer trying to find the leftover files even after Revo because Kaspersky was still running after re-installing it and uninstalling it again There were some files in System that had kaspersky attached to it's description I stopped them from running and deleted them They were close to the kb files and after researching which files Frozen touchpad and keyboard on HP Pavillion dv6 3225dx Notebook to remove I remember in the end of the post it said it wouldn't delete Frozen touchpad and keyboard on HP Pavillion dv6 3225dx Notebook a certain file beacause you wouldn't have keyboard functionality I made sure I didn't but I can't help Frozen touchpad and keyboard on HP Pavillion dv6 3225dx Notebook to think now that out of the files I deleted some of them kernel I may have deleted the mouse and keyboard files in error I tried a System Restore of the most recent point prior to the issue and it did not work I think now that I should have tried it again at an earlier point but didn't and I did that from the repair module obviously since I couldn't do it anywhere else I have tried since to do another but the restore points have disappeared The last time I had a working touchpad keyboard in Windows I ran sfc scannow offbootdir d offwindir d windows at boot in the command prompt I got the same message that it found errors but did not fix them all Then I ran chkdsk f r from boot at the command prompt When I returned to my computer after a couple hours I rebooted and no longer had a touchpad or keyboard I am up in arms and extremely frustratd as I feel I have tried absolutely everything to get them to work again I hope that the only option I have left is to format and clean install I do not have a full back up and can't get one fully executed at this point Please help Thanks in advance to any suggestion and assistance that you may be able to provide it's much appreciated The following link is to the support page of my Notebook http h www hp com ewfrf wc product product amp lc en amp cc us amp dlc en amp lang en amp tmp track link

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Preferred Solution: Frozen touchpad and keyboard on HP Pavillion dv6 3225dx Notebook

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

A: Frozen touchpad and keyboard on HP Pavillion dv6 3225dx Notebook

If you have (and should have) a USB keyboard and mouse connect them and see if they will work.
Since your file system was already corrupted you cloned the bad files to the new drive.
If the USB devices work you should do a Repair Install.
If that doesn't work do this: Using System Recovery, Factory Reset and Minimized Image Recovery Options HP Pavilion dv6-3225dx Entertainment Notebook PC | HP? Support
From this tut:
Clean Reinstall - Factory OEM Windows 7

On newer models HP Recovery may offer a Minimized OS Recovery option when booting from F11, which retains only the OS, Recovery Manager, HP Support Asst, and HP Wireless LAN. This is as close to a clean reinstall as you can get without doing one yourself.
● If you clean reinstall only to C and leave all other partitions intact, F11 Recovery key should still work later if you need it.
● You can also Extract HP 3rd Party Software from RecovCD.
● Problems with volume control lighting and HP Quick Launch buttons have been dealt with here where you can also get further support.
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Got a user who has a Acer 5100-3583 notebook, the keyboard and touchpad are unresponsive after multiple reboots and standard trouble shooting yield no results.? The unit is only 14 months old and out of warranty.
Any clues?

It will read from DVD-ROM drive as it reads a DVD movie when inserted.
No USB devices such as keyboard and mouse work either.


A:Acer 5100-3583 notebook keyboard & touchpad frozen..?

- in windows, press Fn+F7 (or the combination you have to activate/deactivate touchpad
- In the bios (press F2 when it appears the ACER screen when booting), be sure that the Tpad is enabled.
Purchase a usb mouse and keyboard and by pass the problem.
Restore to an earlier date to make sure the configuration wasn't dumped somewhere along the line.
Reformat the system.
Check with Acer Site under troubleshooting to see if there are any other solutions.
Last resort and if your capable open casing to check for loose connections. ( It does appear Acer has problems with touchpads frequently)
Luck to you and this is about all the thoughts I came up with right now. Let us know...Jazz
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Windows XP Pro.

At the office I use an external mouse on my computer.

At the end of the day I (usually) unplug the mouse before going into standby mode.

When I forget to disconnect mouse before going into standby mode...when I get home and resume my touchpad ends up being frozen and won't work.(Note: Built-in notebook keyboard does work however).

When this happens the only way I know how to correct the problem is to restart the computer.

Is there some magic or alternative way to unfreeze my mouse without having to restart the computer?


A:Want to Unfreeze a Frozen Notebook Mouse (Touchpad)

Ctrl \ Alt \ Delete. Click Processes and see if the mouse app is still running. If it is, right click on it and end processes.
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Please don't respond unless you totally Laptop frozen touchpad & keyboard read and understand my problem HP Pavillion dv us RP UA ABA laptop Windows Vista Home Premium edition Keyboard and touchpad have stopped working but Bluetooth mouse works 'Software' keyboard pops up on screen to use with mouse but NO hardware keys respond and the touchpad is also dead When attempting to reinstall or connect an external keyboard I received the following message ---------------------------------------------------------------- Windows found driver software for Laptop keyboard & touchpad frozen your device but encountered an error while attempting to install it Standard -Key or Microsoft Natural PS Keyboard This operation requires an interactive window station -------------------------------------------------------------- The quot Keyboards quot section of the Device Manager is showing two quot Unknown devices quot with yellow triangles with exclamation marks and I am unable to locate the keyboard and touchpad drivers using the Recovery Manager Uninstalling the drivers in Device Manager only starts Step all over again I do not have restore point before the problem came about and do not have the Windows Vista Installation disk since the computer was shipped with only the Recovery partition Laptop keyboard & touchpad frozen on Drive D which is inaccessable See Step regarding Recovery Manager THE KEYBOARD DOES WORK AT THE BIOS LEVEL IT JUST STOPS WORKING WHEN WINDOWS VISTA BOOTS Problem started after removing a game installed from HP website Q What is the quot interactive window station quot Vista requires for the driver installation Q Is there a simple stupid thing that I have overlooked Remember this is a model HP laptop

A:Laptop keyboard & touchpad frozen

are you able to get into safemode and if so, are you having problems there also?

What game did you uninstall and how did you uninstall it?
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My laptop's keyboard and Touchpad suddenly stopped working a few days ago but my USB mouse is still working It is working every time nbsp I boot the computer but after some time I just stops I looked at the mouse settings and the Synaptics tab was missing so not working Touchpad and Notebook Keyboard I reinstall the Synaptics Touchpad Driver from HP sopport page The driver was installed but it disappears again and the touchpad and keyboard stops working The problem is still there so I tried to uninstall it again checking the delete the driver Notebook Keyboard and Touchpad not working permanently or something then rebooted my PC After rebooting I intalled the driver after the intallation was done it prompted me to reboot so I restarted the PC again but after the restart the driver is not installed Now the keyboard is working but still stops responding after some time and the Notebook Keyboard and Touchpad not working touchpad have no driver and in device manager the PS touchpad is gone only the USB mouse is present nbsp My laptop is HP Pavilion TS sleekbook b Notebook Keyboard and Touchpad not working tx OS Windows Single Language bit

A:Notebook Keyboard and Touchpad not working

Hi @NoGameNoLife , Thank you for your inquiry, I am happy to help! I grasp that you are having a difficulty with the keyboard and Touchpad but your mouse is still working.  When you checked the mouse setting the Synaptics tab was missing.  You downloaded the Synaptic Touchpad driver and installed but it again disappeared and the keyboard and Touchpad stop working,  You deleted the driver this time and rebooted your notebook. You again installed the driver and it prompted  you to reboot which you did, but again the driver is not installed.  The keyboard now works but after some time it quits responding. Have you scanned for viruses and malware? Would you try this step:Go to the command prompt and right click to run as administratorType sfc /scannow and press enterWait for it to complete and then restart your computer. This will scan for corrupted files and try to repair them. Here are links to assist you with some troubleshooting steps.Notebook Keyboard Troubleshooting (Windows 8)Using and Troubleshooting the TouchPad or ClickPad (Windows 8) If this has not resolved the issue, I would try a Refresh Your PC to Resolve Problems (Windows 8).   If you connect an external keyboard do you have the same issue, does it quit responding after awhile?  If you are still having a difficulty, I would do a full recovery back to factory. Performing an HP System Recovery (Windows 8) During the recovery process you will have the option to backup your personal files to prevent data loss. If you have not already done one, I suggest you do one now.Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8) You may also consider contacting HP support for assistance. They can remotely access your system to help locate and resolve issues. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. HP Sitemap  Good Luck! 

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A:frozen touchpad

Hi bobbies -
How often is this problem occuring (regular / daily / weekly / once or twice) and have you used a mouse at all to see if this helps.
I find that even on my 12 month old Win7 Toshiba that a mouse cured these problems.

A laptop with XP ?? 8+ years old may have worn sensors or a build up of dust etc under the touchpad at times -

Try to clean under the pad (very carefully) or try a mouse and see if there is any change -

Thank You -
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My problem started after updating windows 8.1 to windows 10, of course!
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The feature "mousekey", which is turn it on at ease access to use the numeric keys to use them as a mouse, It's turning itself on. And doesn't matter how many times I turn it off, few seconds and it's on again.

I've tried uninstalling the drive, which after windows the last updating was "ELAN".

Then I replaced by the Toshiba drivers, which is "Synaptic", and uninstalled the drives ,the problem is the same. Because of that, I can't use my numeric key, which is annoying!! If anyone can come up with something I will be grateful.
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Tried to open control panel but obviously can't do that with the cursor stuck. Any options the DON'T involve me having to buy a new USB mouse?

How can I fix this?


A:My netbook touchpad is frozen. Can't do anything! Now what?

You can go into device manager, delete the touchpad and restart the system and see if that clears it up but it sounds like a hardware issue with either a loose ribbon cable to the touchpad or its just burned out (it happens).

If the netbook is new though perhaps its still under warranty and you can get an RMA for it from the manufacturer?
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I can't use my touchpad. My arrow/cursor is frozen in the middle of the screen.

1) I can still use external mouse

2) I saw in similar post somebody suggested using memory tool scan from microsoft. I did find that but when I clicked on it the owner was not microsoft but some other name. I am tired of downloding stuff on my computer and find out later that they are spyware etc..

3) I purchased Norton 360 which does not help

4) I ran system restore, did not help. First when I ran system restore it gave me error message "unspecified error during system restore" I ran it in safemode and now I could restore. Then I had to do the updates again. Rebooted toshiba laptop agai and the cursor still frozen.

Could you please help? What help could I use from Microsoft Help ? Most diagnostic stuff I downloaded so far wants me to buy their product? What shall I do?

A:frozen arrow on touchpad

Norton and vista usually dont go well together. I would use Avast or AVG antivirus, they are free.

Have you tried finding drivers for the touchpad? You could try to install new drivers or just reinstall current ones. Also have you tried turning the touchpad off and then on again? Is the touchpad on?

Just a thought

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A:HP Pavillion notebook

General speaking, you cannot upgrade the video card or GPU in a laptop.
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A:Hp Pavillion dv6 7050ca synaptics touchpad functions not working?

Hello and welcome to 7Forums!
I would reccomend for you to try This to repair your drivers and such.

Post back results.
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Hi, See the sections Adjusting TouchPad or ClickPad pointing sensitivities & Preventing accidental clicks (mouse cursor moves while typing) Regards, DP-K
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A:Can I upgrade the RAM of my HP-Pavillion Notebook

Hi Yes your notebook should support upto 16 GB I found the link for manuals Page 1/2: memory infoPage 41: how to replace
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A:HP Pavillion 15 Notebook PC-e061so

Hi: Run this free hardware analyzer that I have zipped up and attached below. Run the file, close the summary window and on the left side of the window, click to expand the Drives section. Then click to expand the sata/atapi drives section. Click on your hard drive name listed there.  The first line will be the Drive Controller spec. It will report the hard drive type running at a certain speed. For example Serial ATA 6 Gb/s @ 6 Gb/s. If your notebook only has a SATA II port, it might report Serial ATA 6 Gb/s @ 3 Gb/s, or Serial ATA 3 Gb/s  @  3 Gb/s.  

 ?3145 KB
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Any successes on hp pavillion notebook? the dv2623tu in particular

A:Any successes on hp pavillion notebook?

You might find the answer you're looking for in
Can I install windows7 to my HP/Compaq CQ40-323AX?

depends on the hardware spec of your system.
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A:Notebook frozen

It may be overheating... If you can disassemble a laptop yourself, you could check to see if the fan(s) and cooling fins were clean and free from dust and debris. If you can't do this yourself, you will have to take it to someone who can
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A:how do I increase the memory of my hp 2 pavillion notebook

HP 2 Pavilion notebook is not a model I recognize. The devil is in the details and we need the exact model number: Click for instructions
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[1] Is this a virues?
[2] Is this the work of a hacker?
[3] Has there been an MS-XP failure?
Bob Shelton K6TGR

A:HP Pavillion ze5560us Notebook will not boot

Check this site out. How to fix: NTLDR is missing, press any key to restart Its long but should fix your problem.
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A:i want to extend the warranty of my pavillion notebook 15-r0...

I think it depends on how long the warranty has expired, but you can purchase an HP Carepack to extend the warranty if it has been expired for up to 60 or 90 days?? Carepack
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A:Win 7 HP Pavilion dv7 Notebook FROZEN

Try performing a repair installation. This will preserve your user accounts, data, programs, and system drivers.
Instructions for a Windows 7 Repair installation.
A Windows 7 Repair Installation will require a installation disc.
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
Part A, Steps 1a - 6a
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
3a)  Open ImgBurn, and click on Write image file to disc.

4a)  Click on the Browse for a file icon:

5a)  Locate the ISO file you want to burn, and click on the Open button.
6a)  Click on the blue arrow to start burning the bootable DVD.

Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
Part B, Steps 1b - 10b
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
At this point the setup process will load files, this will take several minutes.
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
After this is done click on Next.

4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
This link will begin the Windows 7 System Recovery Options.

5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
No participation is required on your part at this time, wait till it has finished and the next window opens.

6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next

7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.

For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
8b)  The Startup Repair tool will now search for problems in the system files.
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.

9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
Note:  If Startup Repair did not find any problems with system files you won't see this step.

Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
10b)  Click on Finish, this will restart your computer.

It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines ... Read more
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Hi, Do you use Microsoft account to logon ? Regards.
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Hi Antonio59,I understand you are having issues with your HP Pavilion g7-1167dx Notebook and black screen displays. Note before starting disconnect all peripheral devices from the notebook before doing a hard reset. Here is a link to a document on black screen troubleshooting.Hope it helps.Thanks.
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[personal information removed]
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Click on Message / update.  Four segment square icon starts rotating through the segments.  Runs and runs and runs, now more than 2 hours.  Nothing downloads.
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Same result each time.
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View Solution.

A:Can I upgrade my graphic card in my HP Pavillion 15 Notebook...

Hi, Unfortunately the Nvidia chip is integrated and not an upgradeable component - this is the case for most consumer class notebooks. Regards, DP-K
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A:Drivers for Pavillion dv9821ea entertainment notebook

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A:HP Pavillion dv6 notebook audio recording issue! (windows 7,...

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A:hp pavillion 15 notebook 15-p067 Windows 8.1 recover factory...

@vladimir5? Look at the video here. REO
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A:HP Pavillion notebook reboots continously except in Safe Mode

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Tom O'Connell

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Hi Welcome to Seven Forums .. Your Function Keys does not work ? ....
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A:Cannot disable ASUS Notebook Touchpad

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View Solution.

A:how to disable zoom from touchpad on HP 15 notebook

Please Click Here to find the steps involved in disabling the pinch zoom feature of your Notebook Hope this helps, for any further queries reply to the post and feel free to join us again "I work for Hewlett-Packard" * * * * * Click the "Purple Thumbs Up Icon in the lower right corner of a post" to say thanks * * * * * * * * * * Please mark Accept As Solution if it solves your problem * * * * * Regards,K N R K
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Download the drivers from HP's web site. You just put in the model number of the laptop.
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View Solution.

A:HP Envy dv4 Notebook PC Touchpad not responding

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View Solution.

A:G6 Notebook Touchpad No Light & Does not Work

Hi, First, download the latest Synaptics driver installer on the link below and save it to your Downloads folder. Next, open windows Control Panel, open Programs and Features, right click the entry 'Synaptics Pointing Device Driver' and select Uninstall. When this has completed, shut down the notebook. Unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter. Tap away at f10 as soon as you press the power button to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter. When windows has fully reloaded, open your Downloads folder, right click the Synaptics installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again. When windows has reloaded, see if holding down the fn key and pressing the spacebar will illuminate the TouchPad. There are also further configurable options Here. Regards, DP-K
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A:Frozen keyboard

very likely a stuck down key.
Try another keyboard to make sure.
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Are there any other indicating leds showing.
Disconnect the keyboard and lightly keep tappng each key to ensure that the response feels correct.
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Hi I am really not too good with computers so sorry if this is a stupid question I have been having problems Frozen keyboard with my computer in the past few days The worst problem is that my keyboard seems to be locked and I am unable to type anything Although sometimes I can type but when I type K it comes out or the typing is very slow and I have to Frozen keyboard press the same key times before something shows up on Frozen keyboard the screen I was looking at the Keyboard section under Control Panel Systems and it does have Interrupt Request listed there What is that Could that be causing the problem Also I have been getting a lot of error messages while using Word where I have to close it down The Frozen keyboard other problem is that a few times a message has come up that I need to fix the Active Desktop Do you have any ideas of what could be wrong Thanks Cheryl nbsp

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Keyboard freezes while computer is in use.  Caps lock key flashes 5 long and 3 short.  This happens fairly often and the only solution I have so far is a reboot.

A:Frozen keyboard

Capslock blinking can possibly indicate a hardware problem
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ok im new and i need help my keyboard n working ad idk why i know it can work cuz i can open up the bios and use it there whats wrong?

A:frozen keyboard

please would you write in full language
keyboard n working ad idk why i know it can work cuzClick to expand...

- this is a global site and some helpers here do not have English as their first language so you would get a lot more response and help if you DO NOT use text speak.. thanks

As the PC boots tap F8 a menu will appear - choose "Safe Mode" from the menu - see if the keyboard now works
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After going on to HP website and choosing HP support and update assitant tool, which gave me several updates my HP Pavillion 20 Touchsmart needed. My PC started the updates based on HP's recommenations. Left my PC overnight doing updates, the next morning my screen was blank, keyboard, mouse, nothing is working except the "power on" light and sounds like some fans internally. Do not have a recovery disks from HP. Please help. I haven't used my PC much since I've bought it. My parents bought it for me. We loved it so much we bought them the same PC. They had the same problem however, their DSL provider fixed their PC for them. My PC is completely disable and useless.

A:HP Pavillion 20 Touchsmart will not reboot. Keyboard and mou...

Hi @Terilynn67?, Welcome to the HP Support Forums.   I understand that your TouchSmart 20-f394 computer will not boot up after doing several updates.   I am confident that I will be able to help you work towards a solution, and I ask only that you pay it forward. When we resolve the issue, I'd like for you to kindly mark the applicable post as Accept as Solution so that others experiencing the same or similar issue can find what worked for you. Please follow the steps in the HP PCs - Computer Does Not Start (Windows 10, 8) document. If you determine that following the sub-section titled ?The computer starts, but the monitor is blank or unresponsive? is the one you need to follow, it will redirect you to the HP Desktop PCs - Computer Starts but Monitor Remains Blank (Windows 10, 8) document. You will really need the HP and Compaq All-in-One and HP TouchSmart Desktop PCs - Screen is Blank after Starting the Computer document (this is stated in the first document but many people, myself included, will miss it the first time they read it). Please return and post the results of your troubleshooting.
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Help! I've got a problem with my laptop keyboard. The touchpad works fine but every time I try using the keyboard, everything freezes. Even the volume control buttons on the side of the laptop won't work. Right now the keyboards are disabled, saying that they've been disabled since the drivers may be corrupt or missing. I've been using the on-screen keyboard, but it's so hard to type documents. I hope you can give me advice on how to resolve this. Thanks much!

BTW, my laptop's model is ze4908us (i mixed 8 & 0 on the title) ==sorry!

A:Keyboard problems (HP Pavillion ze4908us)

Hi rhaiven29, please first confirm that all your System Drivers are up to date
You can do this by going here and clicking on "Start Detection" button
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how do I disable the  touchpad on hp envy touchsmart m7 notebook pc

A:how to disable touchpad on hp envy touchsmart m7 notebook pc

You can disable the touchpad using the steps in this document: Using and Troubleshooting the TouchPad (Windows 8) (see "Disable the TouchPad" section)
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Yesterday i use touchpad is normal better speed no problem last time i use Laptop no update driver automaticly but today i use my touchpad have trouble first i use my mouse can move i moving right it run right but stop hafl max range touch i think maybe for my touch weak i try again move from right to left it run hafl so i think virus on my laptop i reset my lap After my lap on i move again but i didn't move right or left just up and down although i keep moving left to right and right to left work... Pavilion ) 15 PC Touchpad (Laptop HP not my Notebook of it still move up and down can't move left and right So i uninstall driver check hp driver touchpad new version download Touchpad of my HP Pavilion 15 Notebook PC (Laptop ) not work... and install but i still there i try restart and last time it isn't move standing in place i use my mouse usb move normal what is there problem Hardware or software I just bought laptop days ago if in weakeend pc got problem can trade other Do you think i should trade new I tried Hardreset but it doesn't work everthing plz answer me fast i got day left i use win bit sp ram gb nvidia GF if you need any picture i can take it and sending for you nbsp

A:Touchpad of my HP Pavilion 15 Notebook PC (Laptop ) not work...

Hi AndyKiet, welcome to the HP Forums!   I understand that you are having a problem with your touchpad on your notebook. I will try my best to help you with this issue. In this document for Using and Troubleshooting the TouchPad or ClickPad (Windows 8) are steps that may resolve your issue. If this does not work, then please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. Country-language selector. I hope this helps, please let me know how it goes. Thank you and have great day!

I worked on behalf of HP.