Windows Support Forum

Problem with my external WD 1TB My Passport hard disk

Q: Problem with my external WD 1TB My Passport hard disk

Dear frnds,

I have been using my external hard disk(WD My Passport Essential SE) 1 Tb, since last 6 months, but after a recent virus scan, my laptop is not showing the external hard disk, i have tried using My computer, Manage and Disk management.

I am unable to find external hard disk even in Disk management i.e. it is not showing.
So please can anyone help me in this concern......
I would really appreciate and thanks in advance

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Preferred Solution: Problem with my external WD 1TB My Passport hard disk

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A: Problem with my external WD 1TB My Passport hard disk

First, try accessing it from another computer to be sure it can be accessed elsewhere. The Western Digital Passport Essential has had a pretty high failure rate as seen in our shop... so the unavailable external hard disk may not have anything to do with the virus scan may have nothing to do with the problem.

In other cases, I would attempt to reinstall the Passport drive. You do not usually cause any damage to the data on the drive when you do this.
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I recently bought a external hard disk of WD (My Passport Ultra) 1TB. It was working fine untill now. Now there is a problem going on. I have used only 656GB of space but it now show that I have only 4GB of storage left. Earlier it was showing 257 GB of space left from 913GB but now it shows the above. I can't understand what is the problem. If anybody could guide me it would an immense help. Thank you.

Bodhiswattwa Tewari
[email address removed]

A:Problem With My Passport Ultra external hard disk by WD

Maybe @jobeard could help here. What OS are you running? OS X or Windows?
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Hi there,

Sorry if this has been posted anywhere else, but im new.

In early 2008 i bought a WD Passport. It worked perfectly on my old laptop, but im no longer able to use that and so, now im using a windows xp computer.

But for some reason when i plug my device in to my computer, a small speech bubble appears and says "USB Device not recognised" and ive tried numerous troubleshootings and all sorts but nothing seems to help.

Another problem is that i no longer have the installation disc, which i can imagine to be a major problem.

The model number is: WD2500XMS-00

Id be extremely gratefull for any help and suggestions that anyone has,
Thankyou in advance

A:WD Passport External Hard drive

Some peripherals require that you start withthe install disk, which may be the case for you. Example: I have 2 digital cameras, [1] was recognized when it was plugged in, the other needed the software 1st, until prompted to plug it in. That being said, you should be able to visit the support pages and download the required drivers.
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hi i'm new here... is anyone familiar with external drives.?
i'm having a problem with the WD 160 gb passport...
it shows up on my laptop and i hear it running ... but
it's not showing up on any of the drives...

it usually would show up on drive F, but no more...

can someone tell me how to fix it?


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I have been using my Wester Digital 1TB 'Passport' for around 1 year now. I have around 700 GB of data on there, and I have recently ran into some problems with it. When I plug it into my Dell computer runnign Windows 7, it makes the beeping sound that it was plugged in correctly. Once you hear the beep, nothing else happens. There is no othe rnotifications that come up, and it does not show up under My Computer. I have tried assigning the drive a new letter in disk Management, and that doesnt seem to do the trick either. There is a light on the passport that usually always blinks while plugged in, now when I plug the drive in the light no longer blinks, and just constantly stays on.

I really appreciate eveyones help on this matter. Thank you for your time.


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Hello all I didn't use my external hard drive for over a month and today I decided that i wanted a back-up of some of the stuff on my laptop I plugged it in and immediately a message popped up saying that this drive was protected by something called BitLocker It required me to enter a digit recovery key I had NEVER heard of BitLocker up until that point I didn't know anything about a recovery key and why didn't it ask BitLocker 2TB) passport Hard Drive(WD My External and for a regular password first before asking for a recovery key I didn't have a clue I still don't have a clue I searched my computer for BitLocker BitLocker and External Hard Drive(WD My passport 2TB) using the regular system search No results I searched in PC Info There is something about encryption there That was and is turned off Not a mention of BitLocker anywhere When i looked it up it said it comes with Windows Pro or Enterprise edition I am fairly certain I have regular How in the name of all that is holy did I get saddled with this piece of shit encryption that locks me from my files while I don't even want it When I plugged BitLocker and External Hard Drive(WD My passport 2TB) it into my fathers laptop also running it gave the same message When i plugged it into my brothers Asus tablet with keyboard combo also running it didn't give any problems Does anyone here have any clue what is going on Would be greatly greatly appreciated Thank you

A:BitLocker and External Hard Drive(WD My passport 2TB)

I'm having the exact same problem. I've been dealing with it for months. Both of my external hard drives had this happen to them at roughly the same time, and I have no idea how. I too had never heard of Bitlocker before this happened. I tried calling WD and they told me to call Microsoft as Bitlocker is owned by Microsoft. I called Microsoft and they told me to talk to WD. I've been led in circles for months and still cannot access my hard drives and the files on them. I do not have the recovery keys and do not know how to get them. I have been searching for answers throughout the internet without any results. I was told that I could reformat them, and that might work, but then I would lose all of my files. I don't have a backup for them because my hard drives were the backups (that's why I had two!). If you have been able to fix this problem, or have any sort of solutions or options, please, please help me out.
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Hello everyone,
I have a WD passport 1 terrabyte external hard drive. I brought it abroad with me and transfered some files from it to my sister's computer and when I tried plugging it into my computer at home again it gives me the error: "You need to format disk drive G: before you can use it". Also whenever I plug it in it makes my computer so slow that I cannot do anything on it. So I tried downloading Partition Table Doctor and I cannot actually use it because it is so slow that it won't load my external hard drive when I plug it in. My sister's OS is WIndows 7 and I have Vista. Anyway, please help! I will gladly give more information, whatever is needed.
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Hi everyone I ve been reading the forums all day to try and find External Drive Hard Passport WD Unreadable a solution to my unreadable hard drive problem but so far haven t had much luck This morning before powering up my laptop I managed to drop my girlfriend s external hard drive after which point it has not surprisingly refused to be recognised in quot My Computer quot I would therefore very much appreciate any advice on resuscitating the thousands of photos and music files which are hopefully still on there This is my problem Although not visible in My Computer the drive can be seen using Disk Management showing as an unknown unreadable drive When it s connected to my WD Passport External Hard Drive Unreadable laptop the drive makes different pitched beeps and repeats this cycle times The WD Passport External Hard Drive Unreadable LED is lit and the drive can be disconnected using Safely Remove Hardware I ve tried running chkdsk in WD Passport External Hard Drive Unreadable CMD but the message quot Cannot open volume for direct access quot appears Nor am I able to reassign the drive letter as I can only access properties in Disk Management I ve changed USB cables and tried a quot Y quot cable with two usb connections in case it was a power issue I ve also tried it on another laptop running Windows XP on which the drive doesn t even appear in Disk Management I have already had a quote of - to recover the data on the drive but have also heard that buying a bit of kit for around and some software and removing the drive from its casing is also an option Before doing that though I wanted to see if anyone has had this same problem and if so if there was any other course of action other than burial the hard drive s and my own Thanks for any replies nbsp
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I need your help urgently I have a GB Western Digital passport external hard drive that has suddenly stopped working It last worked fine before a small fall from the table but I suspect the real reason for it not functioning is the presence of a virus Now when I connect the hard drive it is detected by the PC the driver is loaded the first time if run on a new PC I Passport drive hard WD in Virus external ve tried it on many PC s but no new drive is shown in My Computer Sometimes it shows up as the letter G in My Computer previously it was F It is also extremely slow The drive does not open on double clicking right click explore or via any application The hard drive shows up in Safely remove hardware but does not always appear as an icon in My Computer If it occasionally does as G then it still wont open just freeze The computer application just freezes It goes back to normal on removal of hard drive It shows up similarly in Disk management I've also Virus in WD Passport external hard drive tried uninstalling and reinstalling the drivers I would have thought this is due to the fall it suffered but I have found the recent virus Autorun inf in my PC and another Hard Drive plus a few Trojan horses which leads me Virus in WD Passport external hard drive to believe that it might have to do with the non functioning of my hard drive I have tried running various Antivirus programs like AVG spybot Trojan removers etc they ve removed a few viruses but I m not convinced my PC is clean I ve also tried the procedure of removing all Autorun inf files from the PC amp drives from command prompt as suggested in discussion forums online Now when I try to open my WD hard drive letter G in any way it either freezes or recommends a format of the hard drive I am assuming that it would function fine after a format but I include about GB of valuable data in it which I am afraid to lose I am aware that there are data recovery softwares which can recover formatted files but since I haven t ever done it before I am not sure how robust that recovery is or if the files and folders are recovered in the same manner ie files in the correct folders I fear that recovery might not work on this virus subjected Hard drive or if it works that some files might be lost and the rest be recovered in a random mixed up fashion making GB of files a complete chaos I thankyou for your all the help in this regard DS Negi

A:Virus in WD Passport external hard drive

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.
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I bought a GB silver WD Passport essential SE Hard drive a few weeks ago I connected DEP WD drive issue external with hard passport it to my computer and everything went great I backed up all my files lightning fast I am a photographer and wanted something to store photos on to free up my computer I then luckily backed up all files to disks taking daaaays I was having a few issues with my computer and a few people had suggested wiping my hard drive and starting my computer from scratch I spent an evening doing just that Once I got my computer back up and did all windows DEP issue with WD passport external hard drive updates getting me caught up since the computer is years old I plugged my passport back in I needed to reinstall the driver but now when I try to do so it comes up DEP issue with WD passport external hard drive with a message saying that windows will not allow this DEP issue with WD passport external hard drive to continue because of my DEP settings I went into my advance system settings to override DEP on that specific file only to get another error message saying that this file must be run with DEP enabled I am at a complete loss I have went to both microsoft and WD s websites and read over all the troubleshooting they have on this issue and nothing is out there to help me How do I get around this Why did it work before and not now Also when I go into my computer and look at the drive it is showing that the drive is empty Which means all of those files are gone good thing I spent time with old school CD s please help me out I don t have the money to pay WD to troubleshoot this nbsp

A:DEP issue with WD passport external hard drive
files will be there just not being recognised or read fairly sure support is free at least for first query or 30 days
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disk 1 is not initialized, unallocated.

I tried to initialize in disk management. But it showed disk is write protected then i opened command prompt but there disk 1 (WD external hard drive) not shown but when I wrote command select disk 1 then disk 1 is selected and Then wrote command attributes disk set readonly but shown it failed.

I also tried Minitool partition wizard..nothing happened...
what should I do Now... plz help me
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my 80GB WD Passport is not being detected by my laptop when plugged in (by USB). A LED at the side of the external hard drive indicates that it is being powered on even though the computer shows no sign of detection (no sound indication; nothing showing up in My Computer). May someone please assist me in solving this problem? Thanks a bunch.
External Hard Drive Specs
80GB Wd Passport, model wd1200u017-002.
It is only compatible with USB 2.0.
(please note that my WD Passport is very old)

Computer Specs
Windows edition: Windows 7 Home Premium
Manufacturer: Dell
Model: N5110
Processor: Intel(R) Core(TM) i3-2310M CPU2.10GHz 2.10 GHz
Installed memory (RAM): 6.00 GB
System type: 64-bit Operating System
(note this computer has both USB 2.0 and 3.0 ports, & I tried the harddrive in both ports)

(guys, formatting the WD Passport is not an option as the drive contains important files.)

A:WD Passport external hard drive not being detected

So, there's nobody willing to help? Please, there's irreplaceable files in my WD. Thanks again
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Help I have just returned from a trip where I downloaded all my Raw photo files on my hard drive and suddenly my WD passport hard drive will not work Windows will not respond to it at all I plug it is to my Drive Hard external passport WD Problems laptop and nothing comes up so I try to go into my computer as I have had to do to enter it many times and the whole window program freezes I tried connecting my hard drive before turning on and windows will just not start I have had problems before locating and opening my hard drive and have been told it is a Vista problem and had to some times restart my lap top with the HD connected to be able Problems WD passport external Hard Drive to locate it and open then it seemed to sort it self out but now I cant open it at all every thing freezes till I disconnect it form my lap top I am worried I have lost all my photos can any one help me

A:Problems WD passport external Hard Drive

Try another machine and another cable just to be sure that's not the issue. Another option would be to remove the drive from the enclosure and put it into a different enclosure or into another PC.

You could try a file recovery program such as Test Disk or GetDataBack but if the drive isn't being recognized at all these may not do anything.
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nbsp USB jpg nbsp nbsp KB nbsp nbsp downloads nbsp USB jpg nbsp nbsp KB nbsp nbsp downloads nbsp USB jpg nbsp (impossible) disk making on disk Problem 2.0 slow USB with external hard image nbsp KB nbsp nbsp downloadsDear all I will enclose here my complaint which I send to motherboard maker Gigabyte regarding USB external hard disk problem Please read it and if anybody knows how to solve this thanks -------------------------------------------------------------------------------- My computer has external hard drive connected to USB port s which is extremely slow Drive is Transcend StoreJet No drivers exist for it It works perfectly for other I O operations like copy paste delete etc When I try to make hard disk image with any program and store it on Transcend Store Jet Problem with slow (impossible) disk image making on USB 2.0 external hard disk speed starts with MB s but drops to nearly zero in few minutes You can see example on attached picture It is the same with any program Disk image would take more than one day to complete if it completes at all Actually I never managed to finish image with any disk Problem with slow (impossible) disk image making on USB 2.0 external hard disk imaging software I tried all usual software for that Paragon Aomei Acronis EaseusToDo Drive Problem with slow (impossible) disk image making on USB 2.0 external hard disk XML etc Are there any USB or other drivers which are responsible for this issue Can Gigabyte be serious regarding its costumers and provide them solution in order to use USB ports for most important thing backup In this case making disk image is totally impossible USB ports have speed f Mbit s theoretical This is far cry from situation here So USB ports on this Gigabyte configuration is totally useless for backup on external USB hard disk Clearly there is serious bug which can cause loss of data - worst outcome in computer use for your customers NOTE all disks internal HDD and external USB are checked multiple times and they do not have any errors Hard disk has GB only GB is occupied BIOS can see USB disks It is upgraded to version It is on Safe Default Setting Computer was in service few days ago and they did't diagnose any faulty component Please feel free to ask me for further questions if needed But this issue has to be solved URGENTLY PS I could not open the case of mu computer to see Serial No and Power Supply since it is under guarantee and that is prohibited Again please be URGENT ----------------------------------------------------------------------------------------------------

A:Problem with slow (impossible) disk image making on USB 2.0 external hard disk

This could be any issue causing your problem , software , usb drive may have errors on it / or ?
Imaging your 150 Gig via Usb will take time { Mine are about 40-50 Gig } Operating System And Programs Only.
I personally partition my main Drive eg: c:\ and d:\ and so only the operating system is on C;\
Then use the D;\ to store your personal files. , this way your c:\ wont keep growing in size as you are storing everything there.
If you cant actually do anything with the computer because of warranties as you stated "just serviced" , ask them why you cant Image Drive.
1/ Try another hard drive to backup to.{ Usb will always be slower } than directly connected to Mobo.
2/ Use Mini Tool Partition Wizard [ Free } to create another partition -
3/ Remove all Temp Files / Restore Points / etc with Ccleaner { Free ] -
    this will reduce C:\ size to minimal size { defrag drive also }.
4/ Use any program to Image C:\ { I use Acronis }. to the D:\ Backup Folder.
5/ Then copy the image to any portable drive or external if need be.
6/ Use the D:\ for your personal files and folders as a backup also.
Sometimes you have to do things yourself - than rely on Service Centres and Costs.
If you run a Business then you claim all your costs incurred.
All this will take time but you will have backups and feel at ease.
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Hello I was given a WD Passport external hard drive to back up my pc on I have a Windows computer No instructions came with this WD device so I contacted WD support They said since my pc is Windows I would have to contact Windows to find out how to format and back up my pc on this external hard drive The only instructions I find online are for Windows and the Windows site itself has NO information on Windows back Passport drive up external = with WD hard problems external hard drive back up instructions I got online to Windows tech help and all they did was copy and past info for the Windows external hard drive info which does me no good since nothing on Win is where it s supposed to be or named what it s supposed to be named How do I back up my pc to this WD Passport external hard drive device Supposedly I have it formatted WD Passport external hard drive = problems with back up already for Windows so all I should have to do is save my pc on it but I don t know how on this screwed up Win Can anybody tell me simple step by step instructions on how to back up my pc on this external drive Thanks nbsp

A:WD Passport external hard drive = problems with back up

wikiHow has step by step directions.
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my 500GB WD Passport is not being detected by my laptop when plugged in (by USB). A LED at the side of the external hard drive indicates that it is being powered on even though the computer shows no sign of detection (no sound indication; nothing showing up in My Computer)
I can feel the drive motor start up.(the vibration).
my machine's BIOS detect the drive. but I can't see it in device manager.
my machine use other devices properly.
and I checked my drive in 2 other laptops( both was windows 7) and both failed to detect my WD Passport.
could anyone help me?

A:my external hard drive (WD my passport) not detected on my laptop

Hello nhaghjoo and welcome to Seven Forums.

It's possible that your external hard drive doesn't have a drive letter assigned. If you could post a screenshot of Disk Management it might provide a clue as to what's happening.

Disk Management - Post a Screen Capture Image
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Hi Everyone So here the problem I got a Western Digital My Passport TB External Hard Drive with GB of Important Data Guess what No backup and the Hard Drive is not functioning and I need the Data Back and possibly the drive working too I have tried the drive in several PCs so far Windows XP and Windows the disk is physically working fine no damage absolutely it is spinning lights are on etc but The Drive does not open Properties Menu shows - quot RAW quot and quot O Bytes quot See attached Pic Under System Properties and Device Manager shows its there See Attached Pic and quot The Device is Working Properly quot The Disc Management is most PC's does not show anything In some The Passport Initializing Error Hard External My Drive Disc Management Interface crashes however in One of the Windows PC also the same amp the last one in which the My Passport External Hard Drive Initializing Error drive worked it showed up as quot Not Initialized' and also quot Unallocated quot see attached Pic On right clicking to initialize it a message pops up quot You must initialize the disk before Logical Disk Manager can access it quot However going any further it reads quot The Media is write Protected quot see attached pics I dont know what to do next Will try to open this in linux work Any other solutions

A:My Passport External Hard Drive Initializing Error

Try this:
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My External Hard Drive is not operational when plugged into my computer. The computer detects it as a device but not as a hard drive. I am unable to access it.

This problem has occurred previously. I was suggested to update Windows.

Would appreciate assistance.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate, 32 bit
Processor: AMD Athlon Dual-Core QL-60, x64 Family 17 Model 3 Stepping 1
Processor Count: 2
RAM: 1790 Mb
Graphics Card: NVIDIA GeForce 8200M G, 256 Mb
Hard Drives: C: Total - 50869 MB, Free - 33085 MB; D: Total - 50869 MB, Free - 6355 MB; E: Total - 50877 MB, Free - 47193 MB;
Motherboard: Wistron, 360A
Antivirus: Microsoft Security Essentials, Updated and Enabled

A:External Hard (WD Passport 0740) drive not working.

Is the drive listed in Device Manager? Is the drive listed in Drive Manager? ...and if so, what is the drive status.

Test the drive on another computer.

Most common cause is hardware failure, typically the external enclosure USB controller board or the drive has become corrupted (several possible causes).

If the drive works on another computer, then you have a PC issue. But most likely, the drive also won't work on another computer, in which case, you have a drive issue as noted above.
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Good Evening - I have faith that someone may have the answers to this all-day frustrating computer problem.

I had a virus and I (thought) fixed the virus with stopvilla. The two main problem with the virus killing aftermath is that Microsoft Windows Tools (word, etc) as well as my Western Digital Passport...can not open. at. all. Gone. Adios.

With the Windows...the only thing that is opening is the outlook program.
With the WD Passport, the only thing that is opening is the E:Passport drive...sans all of my valuable folders/content.

What a day to say the least. I am currently an unemployed statistic that was forced from their job during the lay-offs of the recession. I would like to save the expense of admitting my computer to a repair shop. If someone could offer their talents and skills, I would be most appreciative. Thank you very much!

A:Help! WD Passport-External Hard Drive folders missing in Windows XP

Hi Supsey. Welcome to TSF!

This sounds like a virus that has been wreaking havoc on a lot of systems. Short of posting your problem over in the Virus/Trojan/Spyware forum, you could try running a program called unhide.

Go to THIS LINK and scroll down a bit and you'll see a link to download it. This link also has some explanation about what the program does.

Let me know your results.

Good day!
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Does anyone know how many milliamps this device draws?

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A:Western Digital My Passport Essential 250GB USB 2.0 Portable External Hard Drive
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A:External hard disk problem

Try this see How to Cleanup and Remove old USB Storage Drivers.

Also does the drive have its own AC power? if yes also try
> Power down machine. unplug usb cable. Turn off external drive

Turn on computer. Replug USB cable and then turn drive power back on
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A:External hard disk problem

Does it spin up? Is it making any noise (Clicks?).
If it was running when it fell, there's every chance it's dead.
HD s are not a good choice for backing up important files.
Cloud or optical storage is safer and more reliable.
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A:External Usb Hard disk problem

Hi guys Please reply , can anyone help me......
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A:problem with external hard disk

as its detected do a repair on it first
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I have attached a screen shot

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A:[SOLVED] External hard disk problem plz help!!

fixed it using ubuntu
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I have used a Western Digital HD on the same computer and had no probs. Just plugged and it started working. But i have no idea why this doesn't work. I have tried it on different comp and OS's, but still didn't work.

A:Toshiba external hard disk problem?

The best way to test the drive is to remove it from its case and connect it to the internal wiring of a desktop PC and see if it operates OK. Often the problem is simply the power supply or a failure in the circuitry in the external box.
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Okay so here goes,
I purchased a seagate freeagent 320 gig external. Its working well but I have a problem ejecting it. I right click on the remove hardware, I click on stop and then comes an error... cannot eject generic volume, please try again(something of that sort) (made sure no other hard drive or usb pen drive was connected), This happened several times, I also made sure no other program was making use of this disk... then i dirctly unplugged it out of frustration

A:Solved: Problem with my external hard disk

Did you try running a program to verify no files are being used by the drive when you try to remove it?

If not try OpenedFilesView:

"OpenedFilesView displays the list of all opened files on your system. For each opened file, additional information is displayed: handle value, read/write/delete access, file position, the process that opened the file, and more... "

You can click the column header of open files to alpha sort all them - which should make it easier to identify files on the drive in question since they will be sorted by drive letter.
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A:Buffalo external hard disk problem

Doesn't sound like it. Sounds like you are hosed. Suppose you could try the freezer trick, although I've never seen it work.
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A:Booting Problem due to new external hard disk

Check to make sure your pc is set to boot from the internal hard drive and disable pxe boot option.
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So anyone here please suggest me what to do?

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When i connect my hdd ,it sAYSpower DRAWING TOOMUCH and sometimes it doesn't support
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A:Problem while connecting external hard disk

What type of external HDD are you trying to connect? Is it a 2.5" laptop style hard drive or a 3.5" desktop style hard drive? All 3.5" desktop hard drives will require an external power source to connect them via USB. Your computer seems to be a newer computer so power at the USB ports should not be a problem for a 2.5" laptop hard drive. You can try a power boosting Y-cable like this:
USB 2 0 A Female to 2 Dual USB Male Hub Power Adapter Y Splitter Cable Cord SGCC | eBay

That will split the power draw between two USB ports if you have two USB ports next to each other on the computer.

Even the Y-cable will not work for a 3.5" hard drive, though, it requires it's own real power supply.
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A:A problem with defining a new external Hard Disk

I have restarted my computer now and it became shown in my comupter. However, it still has a question mark on it in the other devices list in the devices manager.
However, I didn't also found its entire capacity shown. It is 1TB(1024GB); however, what is shown is 931.48GB
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hi all,

i would like to ask you a very basic question:

What is the difference between an external hard disk and an internal hard disk mounted on external enclosure?

Is using internal hard disk in external enclosure risky in terms of loosing the data?

Is using internal hard disk in external enclosure reliable to use?

kindly let me know as there is a vast difference in the price of these hard disks. The external hard disk is costing more and if i use internal hard disk in external enclosure price is very much reduced.

my only concern about using internal hard disk in external enclosure is the reliability.

thanks in advance,


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A:Solved: external hard disk for notebook problem

A lot of USB hard disks have two USB plugs, you have to plug both of them in at once for it to work.
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I tried to close all programs and the windows and the problem persist.

Any idea please?

Thank you!
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A:which is best hard drive . My passport or my passport essential se ?

no answer till now?
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Tech Support Guy System Info Utility version OS Version Microsoft Windows Home Premium Service Pack bit Processor Intel R Pentium R CPU P GHz Intel Family Model Stepping Processor Count RAM Mb Graphics Card Intel R HD Graphics Mb Hard Drives C Total - MB Free - "my passport" on WD hard SmartWare software external drive MB D Total - MB Free - MB G WD SmartWare software on "my passport" external hard drive Total - MB Free - MB H Total - MB Free - MB Motherboard LENOVO MoutCook Antivirus avast Antivirus Updated and Enabled Am I embarrassed I have had external drive for backup and to have an image on it But I am so dense that I don t know how to restore I have the manual which tells me to go to the quot welcome quot screen but I can t open any screens of the software The software is WD SmartWare software on "my passport" external hard drive WD SmartWare These are the files in the folder Should I start all over by hitting the exe file Any ideas I m getting paranoid knowing that my external hard drive backup is useless to me because WD SmartWare software on "my passport" external hard drive I don t know how to restore thanks nbsp

A:WD SmartWare software on "my passport" external hard drive

heyya americamba, I'm going to close this one up, as you have another one in hardware at, and that one is in the correct forum.

thanks for understanding.

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Are both good to be use as an external drive to store backup?

What 3.5 enclosure is good?


A:3.5 external hard disk vs 3.5 internal hard disk with enclosure?

What do you mean fixed into an enclosure to work like an external drive? Are you referring to a My Book 3.0 VIA USB 3.0.... vs.... an internal SATA III SSD or HDD? Be a little more specific.
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A:how to change a internal hard disk to a external hard disk

Is the 80gb drive ide or sata?
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Hi to all,

I seem to noticed this log on the Event Viewer when ever I make use of my external Western Digital Passport drive:

"The system failed to flush data to the transaction log. Corruption may occur."

I have read in some posts in this site that the problem may be remedied by turning off the disk caching feature of the drive?
What are your thoughts on this?

Many thanks!
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Please help, thank you.
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But now Windows shows my Maxtor as a fixed disk drive, instead of "devices with removable storage". I still have the option to "Safely remove hardware and eject media" from taskbar, however I rather have Windows treating it as a Removable USB Storage so that the disk can sleep when not in use. I am pretty sure it has something to do with regedit, so any help would be appreciated.

A:USB external hard disk shows up as internal fixed disk

Welcome to Windows 7 Support Forums, Sactyr.
A word of caution! Its never a good idea to alter your register,
IMHO please review your device manager and check your devices for your disk drives, check for any warnings in the driver area.
I'm attaching my screenshot for comparison as I have a similar configuration.
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If I am saving a backup to internal hard disk vs USB 3.0/2.0 USB external hard disk

1. Backing up to an internal 3.5 hard disk vs backing up to an external 2.5 hard disk using USB 3.0, roughly how much extra time would the external backup need to complete the backup process?

2. Backing up to an internal 3.5 hard disk vs backing up to an external 2.5 hard disk using USB 2.0, roughly how much extra time would the external backup need to complete the backup process?


A:Speed of saving to internal hard disk vs USB 3.0/2.0 external disk?

There's no definitive answer, it would all depend on which internal drives you had (SSD/HDD, SATA 6GB, SATA 3GB) and which external drives you had and their relative transfer speeds. It's all just guesswork without that info.
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However, based on one old thread, I installed Partition Recovery Wizard and this is how the scan looks. Please help.

A:External Hard Disk not detected, visible in Disk Manager

Please find the screenshot of disk management
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However, based on one old thread, I installed Partition Recovery Wizard and this is how the scan looks. Please help.

A:External Hard Disk not detected, visible in Disk Manager

Please find the screenshot of disk management
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I have a problem regarding my external Toshiba hard disk 500 GB where it can?t be detected in my computer and also disk management. I have formatted the external HD since I was asked to format it when an error popped up.
So I formatted it and after the formatting completed, I tried to connect the hard disk to my Windows Win 7 laptop. When I connect it to the laptop, it can?t be detected and yet the hard disk is blinking with its white light like it used to when it is connected to the laptop. I tried the disk management thingy, but it can?t detect my hard disk. I tried in other laptops but the result is same
What can I do to make it better? Please help me.

A:External hard disk not detected in My Computer and in Disk Management

First off, how old is your Toshiba external HDD? Also, when it starts to spin up, do you hear any sort of clicking or whining noise?

If you hear any noises that sound off, it's possible your external HDD is failing.

When you formatted it, what file system did you use to do so? Because sometimes even if Windows can't detect it, I have had success with booting with a Ubuntu Live CD, and then connecting the external HDD in order to format it that way. It all has to do with how Windows formats HDD's and how Ubuntu and other Linux systems do.

If you can I recommend downloading Ubuntu onto a CD and boot to it on one of your computers, in the Live CD mode, so it doesn't install anything. Once its loaded, plug in the Toshiba and try to format it as NTFS (this is important, because Ubuntu doesn't use it as a native file system, so you need to make sure that NTFS is selected on the format window, not EXT4 or the other types of Linux OS File Systems)

If it doesn't work, post back here, and I will see if I can help you some more. Also feel free to PM me if you have any other issues.

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I have an external hard disk which got corrupted. When i connect the disk through USB it shows as an unknown device in the disk management with no option to format.

In My computer the device is showing as H: drive but unable to access it. It asks if i want to format or not but when i go for format it does not do it. I want to erase the disk completely as of now. What should i do??

I tried to load it from linux but there it shows as Device Error. Disk Failure is Imminent.

Can something be done or is it a hardware failure.

A:External Hard disk showing as RAW in disk management

Sounds like the drive is failing or the circuitry in the enclosure is faulty.

I would first remove the drive from the enclosure and hook it up as a slave to a desktop PC. See if you can then access it. If you can, then post back for further instructions with the version of your OS.
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hi there..

my name is Anis...i just bought external hard drive 500gb...but after I formatted's just about 400++ gb can be used..i would like to to use the extra/reserve space for my ext hard disk?by any means, i want to fully use my 500gb space for the external...please help me...thank you...

A:How to fully use the extra hard disk space for external hard drive?

It should have about 465GB, what are you seeing?

You will not have 500GB due to the conversion between binary and decimal for reporting sizes.
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Gday I have Hard & Paragon Hard External Disk Suite Manager Drive USB emailed Paragon and am awaiting there reply but you guys seem to know a lot more and try and solve the problem Up to this point I have used either Acronis or Paragon for my backups I prefer Paragon over Acronis mainly because the restore by Paragon is far quicker I have both bootable CD's but in this instance I would like to concentrate on Paragon I downloaded Paragon's Advanced Recovery CD Build Put it in my rom and booted looked at a black screen for minutes Removed it and rebooted it got stuck at the loading of Vista then I got another black screen no hard drive movement Rebooted again this time with the regular Paragon bootable CD It booted into the recovery console Now this is where things go from bad to worse I tried finding my OS after a lengthy period I received an error disk i o fault no operating system found Now disk is my external hard drive where my backups are kept So I rebooted with the CD in went into the recovery console and clicked on quot safe restore quot after playing the waiting game I get a message disk i o fault Took out the Paragon CD put in the Vista one tried a repair but there was no OS to repair So I installed Vista and because I didn't want to have to reinstall all of my programs again yer lazy I know but that's what backup's are for Checked with the fresh install that my two external hard drives had there drivers and were present They were both accounted for in Vista So put back in the Paragon bootable CD got to the recovery console tried a quot normal restore quot and once again got disk i o fault So I tried a quot safe restore quot same error message Back tracked to see if my OS was still there and IT HAD GONE So again I installed Vista checked with the fresh install that my two external hard drives had there drivers and were present They were both accounted for in Vista Put back in the Paragon bootable CD got to the recovery console tried a quot safe restore quot and once again got disk i o fault Back tracked to see if my OS was still there and IT HAD GONE AGAIN So yet again I installed Vista this time I tried copying over the latest backup to a partition that the Paragon recovery console could read Tried again and yup you guessed it lost the OS again this time the error message was disk i o fault Once again I installed Vista this time however I installed the Paragon software initially it wouldn't find my backups but I was like a dog with a bone and eventually got Paragon Paragon Hard Disk Manager Suite & USB External Hard Drive to locate them This time I tried a restore from the Windows environment crossed my fingers my eyes and my legs eventually Paragon said it needed to reboot to continue the operation I rebooted and the recovery looked promising but I could not sit there and watch it waiting for it to fail so I went and watched the TV for a couple of hours I came back to my PC and OMG shock horror EVERYTHING WAS BACK Now for the question I have used the recovery console before and it found my USB external hard drives why this time could it not Footnote I also tried my Acronis bootable CD it loaded then the screen went black I have since done a backup to my external just to make sure it was still viable it worked without a hitch I also did a backup on a partition that is on a different hard drive to my OS just in case I run into this problem again Whether or not it will be read is a whole different story

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Seriously need help External hard disk causes hard drive failures amp OS crashes The thread is rather long Only read what you think important Skip the rest We have a serious but mysterious problem We have spent already one week but drawing a blank Two hard drives drive External failures & need causes disk crashes hard OS hard help] [Seriously have been crashed and failed unreadable One [Seriously need help] External hard disk causes hard drive failures & OS crashes computer has hung a few times unexpectedly and had one weird restart no memory dump produced I suspect all the recent problems have to do with the new USB external hard disk Buffalo MiniStation Lite HD-PE [Seriously need help] External hard disk causes hard drive failures & OS crashes U Formatting USB external hard disk Originally I would like to [Seriously need help] External hard disk causes hard drive failures & OS crashes use the program given by Buffalo to format the external drive once but we failed We simply used Windows to reformat the drive into NTFS I did not use the TurboSpeed advertised by Buffalo or run its free program Case A Multi-transfer causes system crashes The first time we met the problem We were trying to help a friend to backup data on an old drive about a few years old We plugged in the Buffalo USB portable hard drive and transferred a whole lot of files to the drive Several cop cut-and-paste operations were active at that time The whole system completely froze up It doesn t respond at all Only a hard restart could help Restarted Tranferred again Several cop cut-and-paste operations were active Hard drive crashed - the beginning of the nightmare Windows restarted Chkdsk was running Saw many lines of messages with quot File segment record XXXXX is unreadable quot quot File segment record XXXXX is unreadable quot quot File segment record XXXXX is unreadable quot Chkdsk run very long time perhaps a hour or so complaining that some couldn t be fixed some okay Initially I thought it was simply because it so happened that the hard drive failed in the middle of transfer But the same nightmare occurred when we tried to plug it into another computer Case B Open folder causes system crashes I plugged in the Buffalo USB external hard disk on a laptop computer I tried to check if transferred files were safe I have no ideas how to check but it looked okay Some files were transferred to and from the external hard drive I made sure only copy-paste operation was active this time Then computer hung for a while and displayed Blue Screen of Death I recorded the message on a piece of paper but it was lost later Restarted I believed chkdsk was automatically run and fixed some errors found not too sure about this I resumed the work I made sure only copy-paste operation was active this time The system hung this time when I double clicked on a folder to see what contents inside Another Blue Screen of Death popped up later KERNEL STACK INPAGE ERROR x xC E xC E x x C Info on this BSOF http support microsoft com default aspx scid kb en-us Q Computer restarted Chkdsk was automatically run Nightmare again quot File segment record XXXXX is unreadable quot quot File segment record XXXXX is unreadable quot quot File segment record XXXXX is unreadable quot Chkdsk attempted to fix the problem but it complained quot not sufficient space quot Then I received STOP C a Unknown Hard Error Oh my gosh What s up I don t believe it so happened AGAIN the hard drive failed when some actions were performed between the hard drive and the USB external hard disk I started to feel something went very wrong Is it virus Case C Scanning for virus causes system crashes Searching on the net didn t find any case which was similar to mine I tried again on a new computer Fresh Windows copy New hard drive less than year old Only a handful of programs were installed I downloaded Avira and did on-demand scan for my internal hard drive first No virus was found Was I safe now I plugged in... Read more

A:[Seriously need help] External hard disk causes hard drive failures & OS crashes
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A:Confused about installing Windows on my hard disk,hard disk problem

I'm willing to bet that Disk 1 is the bad hard drive since the bad hard drive was the D: drive.
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A:External Hard disk

sorry, but hard disks need some sort of power. they are mechanical and have motors.

maybe use a usb flash/thumb drive instead?
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I have WD 320 Gig External.

Windows detect the drive and can be seen on my computer but their is no size on the drive.

Check properties no size.

I try to open but windows hangs.

What could be the problem of this?

The USB cable? or my drive is damage?

I also try insert to different computer and all the USB port front or back same result.

A:WD External Hard disk Help

Did you initialize the drive?

This may not be the right instructions for your drive:

Because you did not offer more than it being a WD 320GB external.

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A:wd external hard disk

Please post a screenshot of Disk Management with your Western Digital external HDD plugged in.

Disk Management - Post a Screen Capture Image

Before taking the screenshot, please click on Show/Hide Console Tree, and Show/Hide Action Pane to hide those so that you get a full view.
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So, i tried to pen my external hard disk,
and this is what happened:
The USB Protection i use is USB Disk Security and i dont know if this options (in image) does something about it..
Thanks in advance

A:External Hard Disk Help

This most likely is due to USB Disk Security software, if you changed something recently within, I'd try to reverse it.
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This is dheeraj kulal. i have a problem with external hard drive.

I copied all the data from my pc to an external hard drive(FAT 32). Then i formatted the PC hard disk and created 5 partition with 50GB each. Installed windows xp SP2.
External hard disk is of 500GB. Had nearly 250GB of data in it before copying data from my PC hard drive. After copying data from PC hard drive only 30GB of free space left in external hard disk.
Now the actual problem is the external hard not showing any of the files that i copied on to it. and few of the files already in it are missing too. But when check the property of external hard disk it shows only 30GB is free that means remaining are the data in it.

please help me,, files are very very very important for me... wt to do

A:external hard disk

Open Windows Explorer and go to Tools > Folder Options > View tab. Under 'Hidden files and folders', click 'Show hidden files...' and click OK.

See if tha helps
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Edit: now i can't even use cmd or disk management or my computer when the disk is connected

A:how to fix my external hard disk

Back up your personal data while you canDownload CrystalDiskInfo.V6.2.0 and run to check if your HD is any good.Try to run: chkdsk X: /r /f ======> X is the external drive letter. Will take a while to completeIf happens again then replace your HD.
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hey how are you guys doing? just have a quick question it the same as his problem and hope you guys can help me out. i got the found new hardware message but no appearance on my computer. i tried to do through disk and i still can't see it there either wha t do i do. i know wi have to format it an I know it will do it for me but, i dont see it in disk any suggestions?
i'll check in later on to see if u guys can help me
thanks alot

A:External Hard Disk

Even though it appears you're having the same problem, please start a new thread. It's very difficult to keep two problems straight and who's working on what in a single thread. Thanks for your cooperation.

Please post complete details on your environment and we'll be glad to help you out.

If it's just a formatting question, Control Panel, Administrative Tools, Computer Management, Disk Management, and you can partition and format the drive there.
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how to know when was my external hard disk was used or plugged to pc or laptop?
i mean putting monitoring on external hard disk.

for PC's there is a event viewer, what about external harddisk's?

A:how to know when was my external hard disk was used?

Hello and welcome to the sevens forum.

First I don't think you can tell when your external hard drive was used, unless you have something on your system that would tell you if it was used or messed with your kind a out of luck so to speak.

You can always set up a password on your external hard drive to lock people out.
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hello guys,
first of all im using win 8,1 64 bit .
its been some time that i cant install the windows updates.
when i hit install and it says that is downloading the updates it freezes.
so without the new updates i see that i cant safely remove my hard disk(external)
so im removing my external hard drive just like that
and today my 2tb seagate external became raw(one of the two partitions)
i really need your help here to restore the disk to its normal status and find a solution with win updates cause i dont want this to happen again.
wating asap for your answer
thanks in advance

A:raw external hard disk

Firstly, I would not have the external drive attached when doing updates. 
That being said I would download Testdisk for Windows and unzip the file to a folder on your desktop. Run Testdisk and do a QuickSearch. After a QuickSearch does it detect both partitions on the external drive? Highlight the RAW partition and press the "P" key. Do you see your files on the RAW partition? 
Windows  This is the file to download
If doing a QuickSearch does not detect both partitions then do a deeper Search. 
Do you have enough space on your internal drive to copy the files from the RAW partition?
TestDisk step by step
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A:Seagate external hard disk

Man... that sucks. If ALL solutions are not working you are screwed.

Please read the link in my signature and try again.
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A:External Hard Disk not recognised.

I have not received any offers of help in response to this post. Are there no suggestions at all? Allan
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A:External Hard Disk maybe corrupted?

Hard disks can go from unreliable to totally failed without any warning. I had a Seagate 3TB reporting problems one day, and before I could back the files off the drive, it totally failed.

So, once you start getting these failures, you should copy off the files and folders -- while you still can!

Unless you're willing to pay a HUGE sum to have the drive rebuilt by commercial data recovery services (which typically start at $1000 USD), then there is nothing you can do to salvage the drive.
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Is anyone able to solve this mystery for me. BTW this problem only occurred after I installed the above mentioned program.

A:Can't Detect External Hard Disk

Well, what's the program and have you tried removing it?
There are simple ways to format external HDDs so they can be used both on PC and Mac. It would be a good idea to format HDDs you know you'll use on both platforms this way. Instructions are usually included with the drive, at least both my LaCie and WD included them.
Hope this helps,
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Hi everyone please help...
my Toshiba external hard disc also facing the same problem can not recognize, and once to plug in the message pomp out as below:-
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Can someone help in kind please.. thanks all..

A:Toshiba external hard disk

Yeah Reine, my older Passport drive will do that too sometimes cause the data cable is a bit finicky. I'd just unplug the external and power it down. Wait a few, then plug it back up to USB and power it back on. If that dont work, throw in a computer reboot, before u start messing with driver uninstalls and such.
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Also, will this effect my computers speed? Since its installed on my external hard disk and not on the computers one?

A:Installing XP on an external hard disk?

Can it be done yes, will it work as you want it to, short answer no. Why? Because Windows XP will discover that new hardware has been installed and require you to re-activate it when you move it from machine to machine. Plus you will need to modify the way the machine boots so you can pick an OS or try to get the machine to boot USB first always. If boot USB first is on then when the drive is plugged in you will get Windows XP and when it is unplugged you get Windows 7. Another point; this would be considered illegal use of the OS by Microsoft.
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so guys can anyone help ?
and sorry for the terrible english.

A:problems with my external hard disk

You might want to run a diagnostic check on your external hard drive to see if that fall damaged it. You could check on the manufacturer's website for a diagnostic tool or you could run SeaTools from Seagate.

SeaTools for Windows | Seagate

If any issues are discovered it may be time to save your data and replace the hard drive.
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A:my external hard disk works on xp but not 7

Hi Shelbourne104. The hard drive is recognized on the virtual xp? If so, are any usb devices recognized on 7?
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A:External hard disk issue

Please provide the following information:

Operating system that you are running;
Brand and model of the hard drive.

Please do the following: if you go in "My Computer" with external HDD connected, right click on the icon of external HDD and click properties, you should see the type of the file system. If it reads FAT32, it means that file system cannon handle files bigger than 4 GB.
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A:External hard disk's backup

We use Recuva,for routine stuff, which is free with a gurgle search.
We have had terrific luck with this programs found in the Data Recovery section of

Easus (free)
Avira Unerase (free)
Active File Recovery (paid)
Active Undelete (paid)
BitMart Restorer 2000 (paid)
File Recovery Angel (paid)
File Scavenger (paid)
Get Back Data NTFS (expensive and good)
iRecover (safe)
NTFS Undelete (free)
Recuva (free)
Undelete (paid)
Undelete Plus (paid)

It is best to pick one, and become good at it.
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A:My external hard disk would not be recognized

My external is not always recognized. What I do and it seems to work is to power it up for a min. or two before plugging it into a usb port.
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I would like to take a 1 terabyte hard drive around to different places and I want to protect my information.

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Or ... did I answer my question. Is the best bet, to simply encrypt files with something like pgp?

A:Safe use of external hard disk

I am not one of the security people, but I have learned a trick and use it myself. If possible turn off the Hard Drive at night. Those creeps out there writing, virus and trying to steal information often work at night, because you are probably asleep and will not notice unusual activity on your computer. In addition if you turn off the hard drive at night, and when not in use, less chance that a virus caught will spread to the hard drive, when you initially catch it.
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A:External Hard Disk Partition

I can only help you out with the file copy program,which is
I don't have an answer to the rest of your questions,sorry!
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A:My external hard disk is not getting recognized

It's possible that the disk has gone bad or the controller inside the external enclosure has gone bad. One option would be to remove the drive from the external case and either install it in the PC or put it into another external enclosure and see if it works.
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A:External Hard Disk Not Detecting

First thing that comes to mind is to shut down the computer then unplug the power for about ten second then plug back in and restart. If that doesn't work and you have another computer or laptop that you can use then test it on those.

A last resort would be to take the HDD out of its holder and plug it directly into the computer using any extra internal plugins. If you do not have any extra ones then unplug the DVD/CD drive and use those. This will give you an idea if there is any thing wrong with the HDD. . .Good luck.

BTW, "Welcome to the Seven Forums." . . .
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Dell Inspiron 1520

Some stuff: OS - Windows 7 Professional;
Originally was no OS installed;
Legal full retail version;
Hardware is like 2 years old [1 year ago internal hard disk, keyboard, touchpad were changed do to an accident];
Age of instalation.. Like 7-8 month;
Mobile DualCore Intel Core 2 Duo T8100 2100MHz
Nvidia GeForce 8600M GT 256mb

Something about my external Hard Disk:
LaCie 1 TB
More info:

A:BSOD while using external Hard Disk

Trying to upload..

Can't upload second file, so there's the link:
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