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Adding a second graphics card to HP ENVY Phoenix 860-078na

Q: Adding a second graphics card to HP ENVY Phoenix 860-078na

I am thinking about buying a HP ENVY Phoenix 860-078na and wondered if it is able to take a seccond graphics card and has room for a Corsair H60 Liquid CPU Cooler. Thanks

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Adding-a-second-graphics-card-to-HP-ENVY-Phoenix-860-078na/td-p/5653416
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Preferred Solution: Adding a second graphics card to HP ENVY Phoenix 860-078na

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I have a Phoenix desktop 860-121, (Product number T4A30AA) with a GTX 970 in it.  I want to upgrade the graphics card but do not know what card would be compatiable with my pc.  The motherboard is a Thimphu Pegatron, if that helps.  Is a 980ti compatable, or should I look for something else? Thanks

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/ENVY-Phoenix-860-121-graphics-card-upgrade/td-p/5852278
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Has anyone installed a GTX 1080 in their Phoenix yet? I ordered my new GTX 1080 yesterday directly from Nvidia and it will be here next week. I am upgrading from a 4GB EVGA GTX 960 FTW card that has currently been in my Phoenix for a bit over a year now.  

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Envy-Phoenix-810-430qe-and-Nvidia-GTX-1080-graphics-card/td-p/5653446
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Hello,I am thinking about getting a seccond graphics card for my pc and was wondering if it is possible?I currently have a AMD R9 270 radeon and was thinking about adding a seccond one and running it with crossfire, but that is only if its possible.Thanks

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Adding-a-second-graphics-card-to-HP-envy/td-p/5646721
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Hello,I am thinking about getting a seccond graphics card for my pc and was wondering if it is possible?I currently have a AMD R9 270 radeon and was thinking about adding a seccond one and running it with crossfire, but that is only if its possible.Thanks

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Adding-a-second-graphics-card-to-HP-envy/td-p/5646716
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Whenever I restart my desktop after downloading new software or an update it does not restart properly. The power comes on for the processor on the base unit, but the monitor just blinks on and off showing its logo. I have to switch off the base unit and wait for a minute or so then switch it back on for it to reboot properly to the Windows login screen. This is machine is less than 5 months old and the issue is very annoying. Is there a fix?

A:HP Desktop Envy 860-078na hanging on restart

Kteirvine, welcome to the forum. I suggest that you contact the seller for help.  If you bought it from HP Store you should contact HP Customer Service.  You should not be having this type of problem with a new computer.  I can tell frustration is setting in quickly. You could do a full System Recovery to see if that solves your problem.  These symptoms can be caused by a glitch that occurred when software has been installed. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

http://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/HP-Desktop-Envy-860-078na-hanging-on-restart/td-p/5626560
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i have my phonix envy on my computer desk and because of the hieghth of the tower i can not see the usb and card reader slots,does that mean i have to stand up to use these slots? thanks for your time

A:usb,card reader slots on phoenix envy 850

It is your choice of placement on the desktop. I keep my desktop on ther floor since it is cooler there, even though I use water cooling for my CPU.      Floor placement is normal for the type of desktop PC you have.   Desktop PC is a bit of a misnomer.  It doesn't mean that is where you have to place the PC.   Usually only the convertible desktop PC's are meant to placed on the desktop. The is why the optical drive placement is sideways.  

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/usb-card-reader-slots-on-phoenix-envy-850/td-p/5612399
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I want to upgrade the New Nvidia 1080 GTX founders on this computer.  I noticed inside the tower on the power supply it reads 470W and on the specs it says 500W. Will this be an issue since Nvidia recommends 500W for this card.  Will this card fit inside the tower. It is about 1 inch longer then the exist GTX960.  Can the current  motherboard and cooling system handle this new card.   Any input and advice is much appreciated.  thx

http://h30434.www3.hp.com/t5/Business-PCs-Workstations-and-Point-of-Sale-Systems/New-Nvidia-GTX-1080-card-on-HP-ENVY-Phoenix-860/td-p/5613097
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When I bought my HP ENVY Phoenix 810-430qe, I had the option to get the GTX 980 card (which I should have done) but I opted for the 745 OEM. I want to upgrade my graphics card to the GTX 980 and noticed that some cards are made a little differently. My question is which card is fully compatible with my computer and which one do you all recommend? http://www.geforce.com/hardware/desktop-gpus/geforce-gtx-980/buy-gpu Thanks!




---------------------------------------------------------------------------------------HP ENVY Phoenix 810-430qe, i7 - 4790K @ 4.00GHz, Samsung 850 EVO SSD 500GB, 32GB, Nvidia GeForce GTX 745

A:HP ENVY Phoenix 810-430qe Graphic Card Hardware Upgrade

Greetings, We know your system will run a GTX 980. Two items to verify are Power Supply (PS) requirement and card dimensions. You'll also need a combination of 6 pin or 8 pin additional (PS) power connectors to run the card.  The manufacturer should provide an adapter to make it work. You can run a 980 on a 500 Watt PS. A 980Ti needs 600 W or better. Check clearance from the back input-output panel where the 745 is now. The 980 cards are usually 10+ inches in length. The 980 cards are double slot so you'll probably have to pop a backplate to install the card. Cheers!  

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-ENVY-Phoenix-810-430qe-Graphic-Card-Hardware-Upgrade/td-p/5610352
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I need to be able to import and capture video contect into Premiere Pro but this Envy has not firewire. Which card will be compatible with the following: HP ENVY Phoenix 810qe Desktop | Intel Core i7 | Blu-ray Player | 4GB Graphics | Windows 8.1 Professional Thank you!Martha 

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/Need-fireward-card-info-for-Envy-Phoenix-810qe-Desktop/td-p/5762891
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Any advice on whether there is room to add a Firewire card/port on the 810 running windows 10? Any thoughts on an appropriate model 1394 card to best be compatible? I'm looking to digitize all my old camcorder tapes and my old rig with a firewire port is toast : ( Any guidance would be most appreciated! Thanks!

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Firewire-card-advice-for-HP-Desktop-Envy-Phoenix-810-430QE/td-p/5662915
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 I need to be able to import and capture video contect into Premiere Pro but this Envy has not firewire. Which card will be compatible with the following: HP ENVY Phoenix 810qe Desktop | Intel Core i7 | Blu-ray Player | 4GB Graphics | Windows 8.1 Professional Thank you!Martha

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/Need-fireward-card-info-for-Envy-Phoenix-810qe-Desktop/td-p/5762827
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So i just cam back form Best Buy a few hours ago and set up my NEW Envy Phoenix, and i noticed the LEDs didnt turn on "oh well" i thought a few hours and a few restarts later the LEDs wont turn on and HP Phoenix Control is not doing anything Please Help other wise no other probs with the computer

A:HP Envy Phoenix 860-019 LEDs wont turn on and HP Phoenix Con...

Hi @JakeRaines, I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/HP-Envy-Phoenix-860-019-LEDs-wont-turn-on-and-HP-Phoenix/td-p/5549050
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I am looking to buy a EVGA GeForce GTX 750 TI 2 GB GDDR5 PCI Express 3.0 Graphics card, i don't know if I have enough room inside of my case or if my CPU can handle it, thanks.  Graphics card link - http://www.bestbuy.com/site/evga-geforce-gtx-750-ti-2gb-gddr5-pci-express-3-0-graphics-card/4906008....PC Specs link - http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03787848










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A:HP Envy Graphics card Upgrade- HP Envy 700-74

Hi, You should have enough room inside your PC but you should do some measuring just in case.  Review this posted document.  Review these HP how-to articles. HP Secure Boot Windows 8 Topics   Computer Does not Start After Installing a Video Card (Windows 8)

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Envy-Graphics-card-Upgrade-HP-Envy-700-74/td-p/4809414
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I need to run dual monitors on this computer. I purchased an EVGA GEFORCE GT 610 video card with dual DVI outputs. The card specifications say the PC power supply needs to be 300 watts, and have 16 amps of +12 V available, which the power supply in the Envy 700-216 meets. Plugging the card in results in no booting, no video out of either the card or the on-board video, and 8 beeps. Don't know if the card is just not compatible, or the card is defective, or the PC has a problem. Is there anything I can check to narrow down the problem? Thanks, audioconsultant  










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A:Adding video card to HP Envy 700-216

Hi: When you install a non-HP video card on any HP PC that came with Windows 8 or newer from the factory, you need to change two BIOS settings before adding your new video card. Please see this link for what settings to change...you will need to remove the video card if you have not done so already to change the settings. http://support.hp.com/us-en/document/c03653200/  

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Adding-video-card-to-HP-Envy-700-216/td-p/5570948
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Hi, So I've been looking into getting a new graphics card for my HP Envy 700-214 but I'm unaware if this card would be compatible or if it would negatively impact my system.   http://www.geforce.com/hardware/desktop-gpus/geforce-gtx-750-ti/specifications I don't want my system to be harmed in any way.  Here's the link for the computer.   http://support.hp.com/us-en/document/c04100558 Thank you!











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A:Getting a new graphics card for the HP Envy 700-214

Wolfking98, welcome to the forum. Here is the video card manufactured by EVGA.  It shouldn't harm your system in any way.  However, if you have any difficulties with the installation, you can contact their Tech Support (1-888-880-3842) or online.  They have been very helpful to me.  Read the Customer Reviews to see what users have to say about it.  As you can see, it has a lot of reviews and rated 5 eggs.  You can't get any better. Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Getting-a-new-graphics-card-for-the-HP-Envy-700-214/td-p/4783401
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Ok, so i have an HP ENVY 700-214 ( specs here: http://support.hp.com/us-en/document/c04100558 ) and would like to get a new graphics card that is compatable with my setup. Everything is wxactly the way I bought it. I want a graphics card that will be easy to install but also the best in the price range of 200-350 dollars. Ive been looking around but cant find something that tells me what I want to know. Thank you for your time, any input would be apreciated.

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/New-graphics-card-for-HP-ENVY-700-214/td-p/5742038
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Does anyone have an idea on how good of a Graphics card i can get for this computer? The specs say i can add an MXM Generation II card and i have been looking around but their seem to be many variables in these cards. Any information from you guys would be great! I am looking to play Call of duty Ghosts and it will hardly even run it. Do they make External Grapics cards that would PNP or what do i need to do. Any help from you guys would be great!

Thanks,
Brian
 

https://forums.techguy.org/threads/graphics-card-for-hp-envy-23-d290.1117645/
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I have an hp envy 750 dt desktop. If I added an PCI-E 3.0 graphics card will this automatically disable the onboard intel video? Is there any way to use a PCI-E 3.0 graphics card and the onboard video at the same time?

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/hp-envy-750-dt-graphics-card-with-onboard/td-p/5656508
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The display coming from my HP ENVY Desktop 750-114 is terrible. Colors are flat and washed out looking. I'm using an HP V242h monitor. I hooked the monitor up to a different computer and it does fine, colors look bright and not washed out, so my conclusion is it must be the graphics card in the HP ENVY.  My question: we feel fairly confident we can change out the card, if we know which one is best to get. We have a 9 year old who is into gaming (though being so young, he's not a big time gamer -- YET). What card can we get that will make his gaming experience better, and my our pictures, etc. better? Thanks in advance! 

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Best-graphics-card-for-HP-ENVY-Desktop-750-114/td-p/5804915
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Hi I was going to add a graphics to my computer. I have a 64mb integrated graphics card now. I only need the extra graphics card because it will have and s-video out. Anyways the graphics memory i will probably buy is also 64mbs, so my question is after that is installed will both my integrated and the new graphics work togeather? Will I then have 128mbs of video memory or will it only be one or the other?
 

A:adding graphics card

it will be one or the other. http://www.newegg.com/Product/Product.aspx?Item=N82E16814150040 is a cheap ~$50 card that has 128mb memory and s-video out. I'd recommend it if you aren't trying to play any new games. Are you using a pci port?
 

http://www.techspot.com/community/topics/adding-graphics-card.72666/
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G'Day and thanks to anyone who can assist. My father's HP Envy 23 touchsmart AIO appears to have a failed graphics card. What card can I install to replace this one?It appears hard to source a replacement card without spending big. Some of the newer Graphics Cards appear to be compatible but I would like to check first. Product No. H4G88AA#ABGModel No. 23-d006a Graphics Card installed: 1GB  Radeon HD 7450A MXM 3.0 Thanks for your help, Steve

A:HP Envy 23 touchsmart AIO, replacement graphics card for AMD...

Hi, The following link shows all parts of your computer:      http://partsurfer.hp.com/Search.aspx?SearchText=H4G88AA You can see no available part from HP. Please try:        http://www.amazon.com/Sparepart-HP-GFX-Exige4-671869-002/dp/B00H71JL8M Regards.  

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Envy-23-touchsmart-AIO-replacement-graphics-card-for-AMD/td-p/5590479
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Is this video card (see below) compatible with the HP ENVY 750-170se? EVGA GeForce GTX 750Ti SC 2GB GDDR5 Graphics Card 02G-P4-3753-KR

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Graphics-card-compatibility-with-the-HP-ENVY-750-170se/td-p/5785214
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Hello, I would like to know if it was possible to upgrade my graphics card. I currently have an Intel HD Graphics 5500. This is enough for most of my current games, but games like Fallout 4 can hardly run on my laptop.  If anyone could help me that would be much appreciated. Thanks in advance! 

A:Can I upgrade my graphics card on my HP ENVY m7 Notebook?

Hi, Unfortunately no, the Intel chip is soldered to the motherboard and the motherborad has no room for you to upgrade. Regards.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Can-I-upgrade-my-graphics-card-on-my-HP-ENVY-m7-Notebook/td-p/5643797
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Hi Everyone nbsp I am wanting to update the graphics card 23-d160qd envy compatible graphics card on nbsp my computer nbsp I called in to HP Parts and the person answering the phone said he did not know So I am trying here nbsp This pc is envy 23-d160qd compatible graphics card an Touchsmart Envy -d qd All-In-One nbsp It has an Intel HD and this is not very good at all nbsp I would like to know which envy 23-d160qd compatible graphics card nbsp modern graphics cards something good could nbsp be installed into the expansion slot nbsp Ideally I would like to make this computer into a gaming computer nbsp nbsp The website for the computer lists the expansion slots as nbsp PCI Express MXM slot that supports a PCI Express x graphics card Gen PCI Express x mini card Gen nbsp The website also lists the graphics card as a - which is wrong nbsp If anyone can point me to the right graphics cards that are compatible for this computer I would greatly appreciate the advice

A:envy 23-d160qd compatible graphics card

Hi, It is a CTO machine therefore it can be any option in the list. Given it has PCI Express MXM slot that supports a PCI Express x16 graphics card (Gen 2.0) but finding a place to buy MXM card is another story. The specs shows 2 options:  GeForce GT 630M (2 GB)Radeon HD 7650A (2 GB)You can order from HP but you need to check the right motherboard (depending on your option when you bought the machine) from the following options first:        http://partsurfer.hp.com/Search.aspx?SearchText=C9D29AV Regards. 

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/envy-23-d160qd-compatible-graphics-card/td-p/5261105
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I don t know if this is the right forum to post this problem or not but I need help So I ordered all of these parts for a computer I finally decided to build I bought everything except for a graphics card I put everything together and everything worked fine I installed windows pro knowing I could upgrade to windows later and then just turned off my computer and left it alone Adding Problems Card Graphics New until I got the graphics card The card came in today and I was super excited so I plugged it up and started up my computer But nothing showed up on the screen at first I was confused But then I Adding New Graphics Card Problems thought quot well maybe I need to plug the connectors to the graphics card quot So I went ahead and did that and still nothing So I started searching for answers and I ve been looking up several videos but they all seem to only have a problem when it is connected to the gpu itself and not the motherboard So to be sure it wasn t a connection problem I turned everything off disconnected the gpu and plugged back up to the mother board and it worked again Then I turned it back off and left everything connected but now I reinstalled the gpu When I turned everything back on my monitor said no signal so I tried plugging back into the gpu and no luck So to sum everything up I have Adding New Graphics Card Problems video when my graphics card isn t installed but when it is installed I lose signal from both the graphics card and the motherboard Please help nbsp

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Here is my computers Hardware:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03134247&lc=en&product=5192585

So I was bought this computer for a gift and I was wondering if it would be worth it if I buy a high-end Graphics card for my PC. I would like to play games like; Skyrim,the Witcher 2 Portal 2 ect. On moderate to High but my question is that if I do buy a graphics card would that improve my gameplay experience with my current hardware or would my CPU or any other hardware bottleneck with a nice graphics card.

What would be the best graphics card i could get for my PC that wouldn't be over doing it?
I already have a 700W PSU that I could install if it is worth it to buy a graphics card.
 

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im about to buy a graphics card from staples for my celeron/XP/633/256mb computer and wondering about the benefits.

the graphics card (i forgot the name brand) is about $49 with 32mb.
(it is that name brand one that has a science fiction picture of a guy looking through a one lens binocular)

anyways,besides graphics for games,will there be any image benefits when just surfing the net.
 

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Hi I have an older PC which I wanted to play occasional games COD 2
spec as follows
3.00 gigahertz AMD Athlon II X4 640 upgradeable to Sempron processor
512 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threaded
7936 Megabytes Usable Installed Memory
Intergrated NVDIA Ge force 7025 graphics
RAM 8 gb max
Win 10
What card would you recommend?
Thanks

http://www.pcadvisor.co.uk/forum/helproom-1/adding-graphics-card-older-pc-4611156/
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Hey, I've been looking around a bit for info on this but nothing is crystal clear.
I have a notebook, it's a HP dv1340
Pentium M 750 1.86 Ghz
1 GB ram
100 GB HDD
915GM graphics accelerator.
This says that the 915GM has discreet graphics: PCI Express x16.
http://indigo.intel.com/compare_cpu/showchart.aspx?mmID=7690,100,101&familyID=7&culture=en-US

I was reading around about "discreet graphics" and this is where it gets fuzzy. It SOUNDS like a way to upgrade your GPU (with a discreet graphics chip of course).
Does this mean I can pop in a discreet graphics chip and use it? or am I dreaming?
 

A:Adding Discreet Graphics Card

Crypty said:

Hey, I've been looking around a bit for info on this but nothing is crystal clear.
This says that the 915GM has discreet graphics: PCI Express x16.
http://indigo.intel.com/compare_cpu/showchart.aspx?mmID=7690,100,101&familyID=7&culture=en-US

I was reading around about "discreet graphics" and this is where it gets fuzzy. It SOUNDS like a way to upgrade your GPU (with a discreet graphics chip of course).
Does this mean I can pop in a discreet graphics chip and use it? or am I dreaming?Click to expand...

Maybe it's trying to keep things personal ?? j/k
http://tinyurl.com/7na8n
 

https://forums.techguy.org/threads/adding-discreet-graphics-card.441307/
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I ordered a new HP Envy Phoenix 860st yesterday and was wondering if anyone else has taken the plunge on this same model? This will be my first HP after 15+ years of buying Dell computers. I actually looked at Dell but they offered almost zero customization to their XPS line. Anyhow, I'm just curious to hear from others who also purchased this model. Good, bad or indifferent. I should mention my current PC is a Dell XPS running Windows Vista and it has been 8 years since my last upgrade. However, I have upgraded my previous PC with a newer graphics card, SSD drive and maxed out the RAM. This was all in an attempt to squeeze as much life out of it as possible, but unfortunately the time has come to move on from it. Feel free to drop a note on your experience and any caveats.Thanks!

A:Envy Phoenix 860st

@Mr_Blue_860st? Welcome to the HP Forum. HP doesn?t have an official presence on this forum other than for administration and moderation. The assistance that you receive is mainly from volunteers. The HP 860st has some excellent specifications and configuration options.   I hope that you bought the model that is on sale. 

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Envy-Phoenix-860st/td-p/5355121
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I have been happily running two monitors since I got this computer in April one monitor connected to the HDMI port and the other to the DVI port on the NVIDIA third Envy on a HP monitor How run I Phoenix can 860-010 nbsp GTX card nbsp This card supports four monitors maximum nbsp It has nbsp HDMI DVI and DisplayPort connections nbsp Note that on model - you cannot nbsp use the two vertical HDMI ports nbsp marked How can I run a third monitor on HP Envy Phoenix 860-010 HDMI and HDMI nbsp They are not active in this model nbsp They only work with lesser models nbsp that use nbsp integrated graphics nbsp This model has the dedicated graphics card so nbsp only the ports on the card are active nbsp That's according to HP Support and I can confirm it from experience nbsp nbsp Now I need to connect a third monitor which only has DVI and VGA ports nbsp My only option is to nbsp connect it to one nbsp the DisplayPort ports on the card nbsp through nbsp an adapter nbsp I contacted NVIDIA support and they told me that either an active or passive adapter will work with this card nbsp So I bought a passive DisplayPort to DVI adapter cable and connected the third monitor to one of the DisplayPorts nbsp When I boot the boot screen shows up on my third monitor but it flags an unspecified nbsp error says it can't start Windows and offers to recover my system back to a restore point which I of course decline nbsp I tried various advanced troubleshooting nbsp options two different DisplayPort ports and two different DVI monitors with the same results each time nbsp When I disconnect the third monitor the computer is back to normal and boots fine nbsp My third monitor is obviously able to display stuff through this connection because the boot screen and various error and recovery screens nbsp show up there and I can use my mouse to interact with those screens nbsp The error message screen references log file C windows System Logfiles Srt SrtTrail txt nbsp That file flags the following error nbsp Root cause found ---------------------------Unknown Bugcheck Bugcheck b Parameters xc xfffff a b xffffd cc f b x nbsp I tried looking up this error online and got no helpful hits nbsp Does anybody know how to make a nbsp third DVI or HDMI monitor nbsp work on this model nbsp nbsp

A:How can I run a third monitor on HP Envy Phoenix 860-010

Update: When I run two monitors, one connected to the HDMI port and the other to a DisplayPort through the DisplayPort to DVI passive adapter cable, it works fine. So the cable itself is OK.  It's only when I attempt to run a third monitor through that cable that it fails. I suspect NVIDIA support was wrong when they said a passive adapter would work for a third monitor.  I've heard of a video card that works fine with a passive adapter for the first two monitors but requires an active adapter for the third.  I was hoping the NVIDIA GTX 960 was not like that.  Does anybody know for sure? Also, the precise sequence of boot messages with the third monitor is: 1. Preparing Automatic Repair screen.2. Diagnosing Your PC screen.3. Automatic Repair screen with message "Windows couldn't load correctly"

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/How-can-I-run-a-third-monitor-on-HP-Envy-Phoenix-860-010/td-p/5738476
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I have been regulary plauged with the following issue. Rebooting 1-2X usually fixes it. I go to power the system up and the fan starts up like a blowdryer and has a loud high pitched whine. at this point the PC refuses to boot. When I recognize this starting I force it to power down by holding the power button for 7-8 seconds.  The last attempt to boot the pc lead to the same symptoms but, rebooting did not fix it and it will not boot. By St. Boogar waiting at the backside door of purgatory, I have had way to many issues with this "gaming" PC. When I initially ordered this last november the mobo fried within 5 days of use. I don't even bother overclocking things. TLDR: I am frustrated by this recuring issue, Please help. 

A:hp envy phoenix 810 st won't boot

Hello @mosferatu333, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how your desktop computer is not able to boot, and I would be happy to assist you in this matter! To correct this issue, I recommend following the steps in this document on Computer Does Not Start (Windows 8). This should help to power on your computer again. If the issue continues, please contact our technical support by clicking the link below to get the support number for your region.www.hp.com/contacthp/I hope this helps!Regards

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Unboxed it. Plugged everything in. Turned it on. The machine crashed several times within a few minutes. Take your pick from "System Thread Exception", "System Service Exception", "Kernel security check failure", "DPC Watchdog Violation", "Kmode exception not handled" and "Windows hasn't loaded correctly". It must have crashed 30 times within the first hour. I reinstalled Windows from the machine and... it all happened all over again. Clearly no one in the factory quality controlled this machine. Shameful from a brand like HP. Has anyone else experienced this problem?

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/HP-Envy-Phoenix-a-nighmare/td-p/5750611
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I want to upgrade my 960 card to a GTX 1060 3/6gb version. Will it fit into the HP envy phoenix case?

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I picked up a refurbished HP ENVY 750-137C, and am currently looking to upgrade the graphics. I don't want to break the bank, but I do want it to last me some time, so I'm looking at the Nvidia GEFORCE GTX 1070.  Aside from the changes in power requirements, does anyone know if this card would be compatible, and if there are any issues to this upgrade? Also, Nvidia recommends a 500W power supply for this card. Would that be enough, or is that genrous number? Additionally, if anyone has a power supply product they would recommend for this theoretical combination, I would greatly appreciate the advice. Thanks!

A:Upgrading to GTX 1070 Graphics Card for HP ENVY 750-137C

@Drifterx311?, welcome to the forum. Here are the full specs of the card on nVidia's website.  The card is double slot and 10.5" in length.  I suggest measuring from the Back I/O plate to the front of the case to see how much space is available.  I believe that it will fit, but it will be tight. As you stated, the specs recommend a 500W power supply unit (PSU).  Personally, I would buy one with at least 600W.  This will give you some extra power for peak needs.  I like Corsair products.  Here are some PSU's for you to review at Newegg.  If you choose a modular PSU it will allow you to only install the cables that are absolutely necessary.  This allows for better airflow.  The PSU is the backbone of the computer.  Read the Customer Reviews to see what users have to say about them.  A good PSU will make your system run much better. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Upgrading-to-GTX-1070-Graphics-Card-for-HP-ENVY-750-137C/td-p/5665603
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I bought an HP Envy 860-121 Desktop in April 2016 , and it came with the Nvidia 970GTX gaming card.I told the store from which I bought it, before I ordered it, that I do  not play games, but make a living drawing in graphics.I want to put a different Nvidia card in the computer, because I am not achieving needed finishes with the 970GTX. I found out from Nvidia, that I must have a Quadro Card for graphics, not a gaming card. I purchased on line an Nvidia Quadro 2000. I installed it, but the computer will not start and I get 3 long beeps then 3 short beeps. I have contacted HP to ask what video cards work in my motherboard and they tell me to call Nvidia. Nvidia says to call HP. Does anyone know where you can go to match your Motherboard with Video cards? 

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Which-Nvidia-Quadro-graphics-card-will-work-with-HP-Envy/td-p/5658380
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I have an HP Envy t CTO Notebook PC Product LW AV Every so often I would get the message quot Display driver stopped responding and has recovered quot for quite a while but was never able to fix the problem Then with Envy my HP Radeon graphics on card Problem AMD Laptop I started to get the blue screen of death which said something about a memory dump and a memory driver Usually I would hold down the power Problem with AMD Radeon graphics card on my HP Envy Laptop button and restart it Then while in regular windows mode the screen got all staticy upon restarting I got to the windows logo then I'd see a black screen with static in it and it never fully started I can go into safe mode with no problems graphics or otherwise Going into Device Manager I deleted the AMD Radeon HD M XT Graphics driver then Problem with AMD Radeon graphics card on my HP Envy Laptop restarted and it would start and Problem with AMD Radeon graphics card on my HP Envy Laptop run fine with the other driver Intel driver until Windows loaded another driver for the Radeon driver I couldn't stop it after loading the screen would go blank again Nothing found online so far has fixed the problem I then went into Recovery and went back to factory settings Which worked for a few hours everything worked fine Then I started to get the static again to the point I'm right back to where I started Can anyone tell me exactly what the problem is Hardware or Driver Why did it work temporarily Is it possible to totally disable the Radeon driver for good where it doesn't reload when restarted My computer has two graphics drivers not sure why Is there a way to use the other driver instead the Intel driver Since it's not under warranty anymore if I brought it to a technician is there something they can do Thanks for your help

A:Problem with AMD Radeon graphics card on my HP Envy Laptop

I can't tell you how to turn off the Radeon card for good, as that information isn't in the HP Envy manuals that I was able to find, but I can tell you a few things.

1. It sounds like a hardware problem. The Radeon card may be failing. The other possibility is that the Radeon driver is becoming corrupted somehow (how I don't know, and it's a bit of a mystery as to how it could become corrupted)

2. The computer has two graphics cards in it. One for low power general use (the Intel) and one for more demanding graphics duties (the Radeon). In your laptop, whichever card is used is supposed to be switchable.

3. It works properly in Safe Mode because the laptop only loads the Intel drivers in Safe Mode, not the ATI/Radeon driver. Therefore the Radeon card is not being used in Safe Mode, so it will always appear to work properly.

Since it's out of warranty, you might want to have it evaluated by a trained technician. The graphics card may have to be replaced (if it even can be - some cant be). Get a quote first on how much the evaluation will cost, and how much a graphics card will cost if that turns out to be the trouble. If its a significant chunk of a new laptop's cost, you might want to reconsider fixing that one, and just buy another.

http://www.sevenforums.com/graphic-cards/398715-problem-amd-radeon-graphics-card-my-hp-envy-laptop.html
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HI,

I want to upgrade my graphics and I am pretty sure the card I bought is compatible. I get a blank screen when starting with the card in and it plugged into the monitor. I have a drivers disc but can't use it because I can't see anything.

Windows 7 32 Bit OS

Here are the specs

I have Biostar Mobo N68S3+ with an AMD X2 Phenom processor ang 4Gb of RAM
My PSU is 220-240 400W
The card is a Galaxy GT 440 1026mb

I currently use the integrated graphics to connect to the monitor

Do they just not match or am I doing something wrong?

Much appreciated
 

A:Adding graphics card, blank screen

Have you checked if your inserting the card properly? Can you access BIOS at least? When do you see the white screen?
 

http://www.techspot.com/community/topics/adding-graphics-card-blank-screen.173792/
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A:Adding Graphics Card to Pavilion P7-1287C

Jim, welcome to the forum. The GTX 750Ti requires UEFI in the motherboard instead of a standard BIOS.  HP didn't begin using UEFI until mid-October, 2012.  You can contact the manufacturer to see if they have a VBIOS upgrade for the card to allow it to work with a Legacy BIOS. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Adding-Graphics-Card-to-Pavilion-P7-1287C/td-p/5599798
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ok ,so ive been told when adding new graphics card its best to reinstall windows and games

is this true ???

and what are the pros of doing this ,or is it a load of BS and doesnt matter?

A:reinstall windows when adding graphics card?

Uh.. no?

I have NEVER done that.

In some rare instances it's important to do a clean uninstall of your old gtraphics card before installing the new one, but honestly I've never even run into a situation that required even doing that, and I've upgraded graphics cards on every MS OS there is (inluding W7 (7100)!)

http://www.sevenforums.com/graphic-cards/17983-reinstall-windows-when-adding-graphics-card.html
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http://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/HP-ENVY-Phoenix-Desktop-860-019-Freezes/td-p/5610674
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http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Multiple-Displays-HP-Envy-Phoenix-860-010/td-p/5671114
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Hello, I have some questions about this particular product. I'm interested in possibly ordering one however there are some things I'd like to know first. Does the computer have front installed case fans, what's the efficiency rating of the power supply unit & what other PCI slots other than the ones for the graphics card does the motherboard have?

A:ENVY Phoenix 860st Questions

Hi, There is not a lot on information posted on the HP Envy Phoenix 860st.  Is this the model that you are looking at? If yes, then use this link for the HP Support pages.  The sales site server does have a list of certified HP OEM graphics cards.  This particular model PC has a 600 watt power supply. HP is offering an extended return period during the holidays. Return & exchange informationWe have extended our return policy for the holidays. All purchases made between 11/1/15 ? 12/25/15 will have until January 15th, 2016 to return.    

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/ENVY-Phoenix-860st-Questions/td-p/5359683
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I have seen this question and I have seen answers, but nothing that helps, so here goes: 1. HP Envy Phoenix hard drive died with Windows 8 installed2. Ordered $25 restoration disks3. Put in new hard drive and restored computer4. Did upgrade to Windows 105. Have permanent watermark saying activate windows, go to settings to activate windows6. Need windows activation key and have error: "Activation failed because this device doesn't have a valid digital entitlement or product key. Error code 0x803F7001 I understand the key is in the bios. I reinstalled from HPs DVDRs which I purchased.  Is there any solution short of calling HP or paying for a key?    

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Product-Key-Question-for-HP-Envy-Phoenix/td-p/5700241
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a few days ago i bought the hp envy phoenix 860-000nd.Within the shown specifications i saw it would contain a Nvidia geforce GTX 970 graphics-card. When i opened the desktop by unscrewing the tumbscrew i saw a graphics-card that looked nothing like the Nvidia i saw on the website of Nvidia. Since there is no other brand name or somthing like that visible i was wondering what card it is and why i don't have the card that was "promised" in the productinformation.i hope someone can help me with this question because i get the feeling i got scammed or something. (note; i bought the desktop from HPstore)  

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Nvidia-geforce-gtx-970-in-hp-envy-phoenix-860/td-p/5639348
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Hi, I have recently bought a HP Envy Phoenix 860-007ng (purchased in Germany as I am currently living here). My question is around whether the power supply is large enough. Here are the key specs: - IntelŽ Core? i7-4790K-16 GB DDR3 (2 x 8 GB) - NVIDIAŽ GeForceŽ GTX 980 Ti (6 GB)- 500 Watt Power Supply-128 GB SATA SSD-2 TB 7200 U/min SATA Having done some research online I understand the 980ti graphics card I have normally needs a larger PSU. My question is why does the computer comes with a 500 watt PSU? And is it worthwhile/possible for me to install a new psu manually? Many thanks for your help! Andy  

A:Power Supply on HP Envy Phoenix 860

Greetings, I don't work for HP. You are correct. A 500 W PS should not be able to power a retail version of that graphics card. My guess is Nvidia or a licensee of Nvidia ( EVGA, Gigabyte, Zotac, MSI ) modified the card for HP to work with a 500 W PS. You could replace the PS. I just upgraded to a Corsair RM650X PS in my Envy Phoenix 810-150. It was somewhat of a hassle. Very tight working conditions inside the case. You must measure the existing PS and purchase accordingly.  You would know if you have insufficient power on the 12V rail. It is also possible you are on a tight rope. Adding any additional components could push the power supply to it's limit. Cheers!          

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Power-Supply-on-HP-Envy-Phoenix-860/td-p/5599065
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Hello all.  I recently bought an Nvida 1060 to replace my old GTX 680.  No problem knowning to to swap out the cards in general, but there was this metal support on the old graphics card as well as holding the wiring together on top of it.  I'm curious if any other 1440 owners have dealt with this.  Did you leave it in?  How do I take it out if I can? There is not a single youtube video or support video of anyone with this model number!  Appreciate all of your help.  To clarify; this isnt the bar that goes across some HP envy models that you can see in the tutorial videos.

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/hp-envy-phoenix-h9-1440-GPU-Swap/td-p/5754922
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The LED lights on the front of my HP Envy Phoenix 860 only change colors in Red and Green even if those colors are not any of the 4 colors I have chosen in the HP Phoenix Control software.  There are no settings or other menus in the Phoenix Control software.  Just the 4 different modes.  Trying each mode the colors never change to anything but Red and Green.  Turining it off and back on has makes no difference either.   Based upon the Programs and Features area the version of HP Phoenix Control software that came installed on my computer is 1.1.1. I know Christmas is coming up but only Red and Green all the time is gonna get old. Thanks for your help. Scott

A:HP Phoenix Control for LED Lights on Envy 860

Hello @Scott1515?, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I read your post about the LED lights, and wanted to assist you! To start, can you provide me with teh Product Number of the desktop?  Here is a link you can use that will help you find your Model and Product Number:How Do I Find My Model Number or Product Number? In the meantime, have you tried using the HP Support Assistant, to check for updated drivers?  Did you always have this issue, or did it just start to happen recently?  Looking forward to your reply. Have a great day!

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/HP-Phoenix-Control-for-LED-Lights-on-Envy-860/td-p/5369299
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Bought this PC from BestBuy Intel Core i - GB Ram GB SSD TB HDDNVIDIA GeForce ENVY Upgrade 860-019 HP Question GPU Phoenix GTX GB GPU nbsp I was curious to know if I can fit the Zotac GTX Mini GB in this PC nbsp the one marketed as HP ENVY Phoenix 860-019 GPU Upgrade Question being 'Super Compact' nbsp Specifically I wanted to know if nbsp The GTX mini would fit in terms of size AND If it is compatible with the case board I'm not too knowledgable in this area but I think there's ATX cases HP ENVY Phoenix 860-019 GPU Upgrade Question and some other types of cases nbsp Please feel free to add any other info you think could be crucial before HP ENVY Phoenix 860-019 GPU Upgrade Question I buy the card itself nbsp From my research into this the stock PSU W should be sufficient to accomodate this card so I probably won't have to change anything other than the card itself please advise if incorrect nbsp Based on the size dimensions provided on HP's website for this PC it seems that GTX Mini is also the same size more or less stock being x and the GTX mini being x from retailer's website nbsp Thank You

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-ENVY-Phoenix-860-019-GPU-Upgrade-Question/td-p/5789428
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http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/can-i-fit-the-new-gtx-1070-on-a-HP-ENVY-Phoenix-810-430QE/td-p/5659102
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A:Connecting two monitors to HP Envy Phoenix 860-010

Borgbear, welcome to the forum. Great computer! Here is a guide that should help you solve your problem.  Read the entire guide, but the section on connecting two monitors in Win 10 is towards the bottom of the guide. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Connecting-two-monitors-to-HP-Envy-Phoenix-860-010/td-p/5539104
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A few weeks ago I took delivery of an HP Envy Phoenix - se nbsp It seems these days that HP and other manufacurers don't want you to add anything that they didn't ship to you so newer PC's are harder to upgrade nbsp nbsp On the surface it seems the - se has some upgrade potential nbsp x M slots open open PCI Express x slot open PCI Express x slot nbsp I wanted to make use of the open M slot add some RAM add an SSD for data apps add a high end sound card and replace the stock drive with a bigger one 850-065se Upgrading Phoenix Envy the HP nbsp nbsp When it came to adding memory or accessing the open m slot there was a challenge nbsp The Upgrading the HP Envy Phoenix 850-065se CPU fan radiator was in the way nbsp I almost stripped the screws x in moving it but was successful nbsp In the end I was able to add a Kingston heyperx m drive and up the RAM to Gb nbsp nbsp When it came to hard drives there were a couple of challenges nbsp The first was fitting a inch ssd in a inch bay nbsp I found a suitable adapter on amazon nbsp The second was that the drive bays depend on a certain type of screw to work nbsp Once you know what sort of screw it goes pretty well nbsp The last challenge was SATA cables nbsp One needs degree connectors at the drive side of the connection nbsp The last challenge was expansion cards nbsp I want to add Upgrading the HP Envy Phoenix 850-065se a PCIe sound card to the computer but there's not much room nbsp The nvidea takes Upgrading the HP Envy Phoenix 850-065se up two slots and obscures the PCIe x slot nbsp There's another PCIe x slot but the video card won't fit in there nbsp I haven't done so yet but I am hoping that I can fit the PCI x card to the PCI x slot successfully nbsp So far I have been able to upgrade my - se but it's been a fight all the way nbsp I've also done some modest overclocking with the Intel Extreme Tuning Utility I've got the CPU up to MHz but have hit a bit of a wall nbsp I need to do more study and may get a better result nbsp

A:Upgrading the HP Envy Phoenix 850-065se

Schwaa, welcome to the forum. This was a very good review of how you upgraded your computer.  What you discovered are the problems that are created by a mid-size case.  It would be great if HP would offer a full size case for their gaming computers.  What you accomplished should make a major difference in performance.

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Upgrading-the-HP-Envy-Phoenix-850-065se/td-p/5534653
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A:HP ENVY Phoenix 860st Desktop

This is a peer to peer help forum. The only presence that HP has on it are the Admins and the Mods. Otherwise, none of us works for HP. I have a HP Phoenix 860-170VR (you can review the specs) that has similar specs to the 860-019.  In fact, it has a HDD instead of a SSD.  It is a very nice computer with good system performance.  HP has loaned it to me so I can help members with their problems.  I wouldn't hesitate to buy the 019. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.  

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-ENVY-Phoenix-860st-Desktop/td-p/5587644
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I would appreciate any input.
Thanks

A:Hp Envy Phoenix 860-010 runing win7

Well I answered my own Question. I went on the HP web site and found win 7 drivers for this machine.
 
How do I close this thread?

http://www.bleepingcomputer.com/forums/t/619736/hp-envy-phoenix-860-010-runing-win7/
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A:Boot from USB on HP ENVY Phoenix 800-089 Desktop PC

Hey there  @SdeGat,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that you are having trouble trying to boot from a USB flash device needed to update your SSD firmware. I am happy to help with this. Please see the following document: How to Boot from a USB Flash Drive in Windows 10 - www.tenforums.com  It includes how to see up the boot process from within Windows 10. Give it a try and see if the flash device is shown there, and let me know, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.    

http://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Boot-from-USB-on-HP-ENVY-Phoenix-800-089-Desktop-PC/td-p/5558438
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Hello nbsp nbsp My custom built HP Envy Phoenix Desktop was shipped to me about three weeks ago nbsp All has been running smoothly however days ago a rattle started in the tower and continues most of the time the computer is on nbsp It kind of sounds like a CPU unit running loudly nbsp I'm not sure if it's the water cooled fan or something loose nbsp It is not being caused by the air fan towards the top of the computer the noise comes from the bottom portion of the new noise Phoenix Envy Rattling HP in tower I have not opened the tower to look for anything loose as I do not want to void the warranty nbsp nbsp nbsp I figure if I call HP they are going to tell me to nbsp box up the tower send it to them and I won't see it for Rattling noise in new HP Envy Phoenix a few weeks which is really irritating after transferring everything over to the new computer and using it daily now nbsp Does anyone think this could be a simple screw loose that I should open the tower nbsp I took a breif video of the noise but nbsp do not know how to embed it in this message or attach a link nbsp Thanks in advance for anyone's opinion out there nbsp nbsp nbsp

A:Rattling noise in new HP Envy Phoenix

Hi mate! If I was u I´ll send it back soo the can fix it dont open... its my opinon... Best regards Ozzy




Best regardsOzzy

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Rattling-noise-in-new-HP-Envy-Phoenix/td-p/5519269
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I turn on the defrag and Optimized my c drive as you advised me but my question is also are there other changes I might need to change to get more speed out of this SSD drive?  My PC had Windows 8.1 Pro when I first got it and here on the HP support Form I found a list of steps to change, but I have not found this list in my files yet. Are you saying that Windows 10 has been changed in this issue that it makes all changes from a standard drive to a SSD drive,so we don't need to do anything?Thank You for your Help...Dan

A:HP ENVY Phoenix Desktop - 860-180st CTO

Cranky_Eagle YES -- Win10 knows when the OS is running on an SSD and already has built-in the functions it needs to work effectively with an SSD.  There is nothing you need to do. I've been running Win10 on an SSD and never had to do anything to get it to work properly.Good Luck 

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/HP-ENVY-Phoenix-Desktop-860-180st-CTO/td-p/5768497
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System HP ENVY Phoenix PCModel - seWindows bitVideo AMD Radeon R nbsp My PC has had a black screen reboot issue for the past days or so My son who plays the games on it believes that the above video card is causing the problem There was a recent set of Windows updates that included a driver for this hardware but after several attempts to install it including RESETS of Windows with an image CD via the update and or directly from the March AMD download the farthest that I get is a black screen after the driver software attempts to install I have done this with Windows Defender disabled I have tried in Safe Mode with Radeon R9 with 270 810 AMD problem ENVY Phoenix and without Networking but nbsp the AMD Crimson ENVY Phoenix 810 with AMD Radeon R9 270 problem software will not run there I did use the AMD removal utility as well nbsp The earliest problem before I started all the ENVY Phoenix 810 with AMD Radeon R9 270 problem diagnostics was a reboot loop nbsp Having said all this at one point I ran the HP BIOS utility than scans all the hardware for failures guess what video memory FAILED nbsp Failure ID LM HS- V-QFFV F-Q WM nbsp nbsp Is this an indication that the card is toast or that the driver and chipset is just missing messed up nbsp Another symptom is a weird set of vertical stripes on some graphical features nbsp So I guess my question is where do I go from here to get the PC back up nbsp Thanks Phil Solved View Solution

A:ENVY Phoenix 810 with AMD Radeon R9 270 problem

Hi @Tutescrew,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the  video memory FAILED. I will be glad to help you. This is a hardware issue, Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html 

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/ENVY-Phoenix-810-with-AMD-Radeon-R9-270-problem/td-p/5572506
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HelloI need HW detailed manualfor my HP Envy Phoenix 860-112nfI need some information as:- What kind of memory module is necessary to upgrade to 16 GB ?- which USB ports are 2.0 or 3.0- is there a IDE port to connect old hard disk coming from my failed PC ?Very surprised that HP Envy Phoenix 860-112nf comes without documentation, not even available on HP site ...

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HW-information-for-HP-Envy-Phoenix-860-112nf/td-p/5612672
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nbsp nbsp Graphics with Envy? 23xt Edition Beats card switch Hello nbsp nbsp nbsp nbsp nbsp Graphics card switch with Beats Edition 23xt Envy? nbsp nbsp nbsp nbsp nbsp Graphics card switch with Beats Edition 23xt Envy? nbsp nbsp nbsp nbsp I was wondering if any way I could replace my current Intel graphics card with a NVIDIA GeForce card I am a somewhat PC gamer and did not like the preformance of my Intel HD card I have been putting up with it for almost a year but it has been a little annoying to be playing games at fps and low graphics still with lag nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp Regards nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp UnfurledHarbor

A:Graphics card switch with Beats Edition 23xt Envy?

Unfurled. What is the exact model number or product number of your laptop/desktop??? REO

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Graphics-card-switch-with-Beats-Edition-23xt-Envy/td-p/5640815
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-Windows 7 Pro x64
-Brand new install from Microsoft.com
-Full retail version

-All hardware is brand new
-Reinstalled the OS today.

Brand new build - I can get into Windows with only 1 stick of RAM installed and no Graphics Card (other than the on-board video card).
-Windows is updated and verified.
-Installed drivers for LAN and USB3.0.
-If I add the second stick of RAM or try and add (1 of 2) graphics cards then I get a quick BSOD flash as "Starting Windows" begins to complete the windows logo. Removing either of these items allows me to get back in with no problems.

Looking forward to hearing from you guys about this. I'm completely new to building and excited about trying this puppy out soon.

Thanks in advance!

A:BSOD/Resetting when adding 2nd stick of RAM or graphics card.

  
Quote: Originally Posted by jd1980


-Windows 7 Pro x64
-Brand new install from Microsoft.com
-Full retail version

-All hardware is brand new
-Reinstalled the OS today.

Brand new build - I can get into Windows with only 1 stick of RAM installed and no Graphics Card (other than the on-board video card).
-Windows is updated and verified.
-Installed drivers for LAN and USB3.0.
-If I add the second stick of RAM or try and add (1 of 2) graphics cards then I get a quick BSOD flash as "Starting Windows" begins to complete the windows logo. Removing either of these items allows me to get back in with no problems.

Looking forward to hearing from you guys about this. I'm completely new to building and excited about trying this puppy out soon.

Thanks in advance!


No DMP files included in upload. Please try this method.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

http://www.sevenforums.com/bsod-help-support/185057-bsod-resetting-when-adding-2nd-stick-ram-graphics-card.html
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I have a dell dimension 3000 pent 4 windows XP. The current graphics card appears to be "onboard" my son is having problems playing some games and I was told I could add a better graphics card. Not knowing a whole lot about computers, I purchased a BFG Tech Nvidia 6200OC graphics card. I put it in an available slot in the computer and attempted to install it, messages appear it is working properly but.... I think there is some conflict between the "onboard" one and the installed one I want to use. Is there a way to "disable" an onboard graphics card? and once I do disable if possiable THEN do I plug the monitor into the new card?
Thanks for your help, ....my sons REALLY thank you....
momof4
 

A:Adding graphics card to Dell Dimension 3000

Your manual will tell you how to disable your onboard graphics. If you haven't got it then visit the dell website.
 

http://www.techspot.com/community/topics/adding-graphics-card-to-dell-dimension-3000.94272/
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I have a newly purchased HP ENVY Phoenix - qe which includes what's supposed to be a gb ssd cache nbsp Running WIndows Pro nbsp nbsp The ssd drive was factory installed so it shows in Windows as with the name DATADRIVE doesn't sound like it was intended as a cache does it 800-445qe doesn't Cache in... HP in seem to be ENVY Phoenix SSD and it shows as drive E My understanding is that if SSD Cache in HP ENVY Phoenix 800-445qe doesn't seem to be in... it were really installed as a cache it wouldn't be showing as a drive in Windows Explorer nbsp The HDD was set as ACHI in SSD Cache in HP ENVY Phoenix 800-445qe doesn't seem to be in... BIOS not RAID nbsp The Intel RST screen in firmware accessable through Ctrl-I shows both drives as non-RAID Disks nbsp The HP support assistant shows the Intel RST x driver v installed nbsp nbsp Elsewhere on the HP site is a support article with the title A Seondary GB Drive Shows up in Windows File Explorer which is the problem I'm having except I have Win not it says to download a softpaq with release notes that say it only applies to HP ENVY HP- systems and requires Win it's fix is to install nbsp Condusiv ExpressCache which I'm under the impression is an alternative to Intel's RST not something that works with it nbsp So that doesn't seem to be the fix I'm looking for nbsp HP Tech Support's helpful suggestion was to find a local computer dealer an pay them to fix it Yeah right nbsp Does anybody here know how to get this thing working nbsp nbsp nbsp

A:SSD Cache in HP ENVY Phoenix 800-445qe doesn't seem to be in...

Hi, Your PC should be using the Condusiv ExpressCache service.  It either works or it doesn't.  If you believe that it's not working then you need to contact HP Support (instructions from an internal HP employee). HP's support number is 800-474-6836 or 800-HPINVENT or online here. 

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/SSD-Cache-in-HP-ENVY-Phoenix-800-445qe-doesn-t-seem-to-be/td-p/4879021
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Hi nbsp I have a - nb tower nbsp When the PC is off and I turn it on fan case fan see step here http support hp com us-en document c directly starts blowing at maximum speed and never stops nbsp This is nbsp the out of the box behaviour the PC is new nbsp I have searched HP site and found that a bios update could fix this nbsp I tried to install the bios update from the drivers and updates pages of the - nb but to no effect since that bios update is for a different family See nbsp http support hp com us-en drivers selfservice hp-envy-phoenix- - -desktop-pc-series mo gt bios nbsp Now the funny part and 'solution' nbsp When at boot I open the HP diagnostic tool with F and after it exit nothing is done changed just F and exit the fan directly operates normal nbsp Right now it means I have to do the F action on each booth which is a solution But I prefer to have the above behaviour Phoenix Envy fan (fan 860-039nb runs max #6) speed at fixed in a better way

http://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Phoenix-Envy-860-039nb-fan-runs-at-max-speed-fan-6/td-p/5730509
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The plastic cover for my phoenix envy optical drive falls off and is hard to replace securely.  Any tips?

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/DVD-drive-cover-for-envy-phoenix-falls-off/td-p/5811546
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HP has enabled overclocking from the factory. I did not turn it on as it was already enabled. To verify this. I even reset bios to apply defaults and it was still enabled. This system also comes with a liquid cooling solution. The settings are limited. I will post a picture. But, I wanted to know where does one start with these settings. Doing a friendly overclock. I don't see why it could not easily hit 4.2 to 4.3GHz? Any thing past that I would consider it more of an aggressive oc?  I personally don't feel the want or need to oc atm. As 4.0GHz is plenty fast enough stock right now. But, it is there in the future if need be.  

A:HP Envy Phoenix 810-430qe 4790k overclocking?

@FattysGoneWild Good information! What speed are the dimms running?    

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Envy-Phoenix-810-430qe-4790k-overclocking/td-p/5036051
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I have envy phoenix 800-010hk since 2 months and it's working normally,but suddenly the desktop is running but nothing appears on screen and screen goes black,i've also change the screen and vga cable but nothing works .kindly resolve this issue asap.

A:envy phoenix 800-010hk black screen

Hi there @MujtabaAhmed?Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that you have a blank display on start up and that you have tried a different display and cable. I am happy to help with this. I would suggest that you give this a try. There are a few things that you can probably skip, as you have done them, but otherwise try to do what you can. HP Desktop PCs - Computer Starts but Monitor Remains Blank (Windows 8) Please let me know if that works for you.

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/envy-phoenix-800-010hk-black-screen/td-p/5292470
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In a month I am planning to upgrade my gpu from Amd radeon r9 270 to Asus Strix GTX 1070. I know this is a big upgrade. I don't know if the gpu is fully compatible.  I know that the MOBO is compatible but I need help if the power supply is enough and if the size is too big. My power supply  500W. Will it be enough for the new gpu? I don't know its brand but it came with my HP envy Phoenix 810-200nc desktop. And will the gpu fit inside my case? Please help, I can not figure out if its compatible.













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A:Will ASUS GTX 1070 be Compatible With my HP Envy PHOENIX 810...

First I would cut a piece of cardboard to 11.73 " x 5.28 " and try to fit it into the space.The 500W PSU seems OK based on this review. Also read this concerning Secure Boot.

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Will-ASUS-GTX-1070-be-Compatible-With-my-HP-Envy-PHOENIX-810/td-p/5836668
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I have a new HP Envy Phoenix desktop and when I try to hook it up to the HP LED Backlit monitor, the monitor boots and then goes to sleep. I hooked the monitor up to a different PC and it was fine. I tried both the VGA and HDMI ports - no luck. I'm wondering if I have a bad card. Has anyone had this problem? The PC is new but sat in the box for 7 months. How do I get support from HP?

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Monitor-not-connecting-to-Envy-Phoenix-Desktop/td-p/5723929
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While loading up my computer it all of the sudden just frozed while starting up at the HP logo. I tried some options but none helped. Does anyone know how to fix this?

http://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Envy-Phoenix-Freezes-while-loading-in-Startup/td-p/5785617
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Product documentation. Does anyone know how do get an illustration listing all of the controls and connectors on the ENVY Phoenix?

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-ENVY-Phoenix-use-Basic-product-documentation/td-p/5742918
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I have an nbsp HP Envy Phoenix qe and nbsp Issues 850qe Monitor Phoenix Envy HP have issues with the monitors nbsp I just purchased a nbsp Acer LED x CB HYK monitor When I connected the monitor via HDMI several different windows HP Envy Phoenix 850qe Monitor Issues go extremely small most important Google Chrome and Photoshop They are so small I cant read the text or see any of the icons It is not just the text it is the tabs and the entire window Does anyone know how I can fix this nbsp I have three monitors but only two of them will work at a time They all work but if I have them all three connected one will go black I am using HDMI DVI and Displayport Again they all work if there are only two connected but once a third is connected it will go black nbsp nbsp nbsp nbsp nbsp nbsp Specs Intel Core i - Quad-Core GB AMD Radeon R Graphics GB Memory nbsp nbsp nbsp

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Envy-Phoenix-850qe-Monitor-Issues/td-p/5635592
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I would like to upgrade my video card from a 2GB Nvidia GTX 770 to a GeForce GTX Titan X , for gaming and video editing - (Can the phoenix 810st desktop handle this card) ? Thanks for any feedback - Jayree.

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/hp-envy-phoenix-810st-desktop-windows-10/td-p/5573903
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HP also says they now support oc under warranty. No help or zero instructions on how to do it in the bios. They just put it there for you to figure it out on your own. The settings are limited any ways. But, they don't explain what CPU power limits 1 and 2 are for. How they effect overclocking. I have a HP Envy Phoenix 810-430qe that came with a Intel i7 4790k. 

A:HP Envy Phoenix advertising overclocking but not supporting ...

Hi, From my view, overcloking won't come from manufacturers. Vendors WILL shoot to their feet if they told customers how to overclock and this is understandable: they don't want customers send machine back during warrnty period (1 year). Do you want to sell products and tell people how to break them then receive those products back during warranty period ? Regards.

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Envy-Phoenix-advertising-overclocking-but-not-supporting/td-p/5146534
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My system will not let me on the internet or get to my folders.  It is in a loop that keeps saying "Automatic Repair"  -  then it says an error has occurred - we will restart for you.... then the loop starts again!   Do I need a new hard drive?  This have never happened with my Toshiba Laptop  or my DELL XPS!

A:Okay!!!! My HP ENVY PHOENIX DESK TOP is in a AUTOMATIC REPA...

Greetings, I have seen this before. Did you implement any recovery strategy for getting back to your previous OS if you upgraded to Win 10? Have you backed up the important stuff because recovery does not always work? You may have to rebuild this PC using HP Recovery media or a reinstallation of Win 10. You need to create Win 10 boot media using a different PC. See Windows 10 Forum for detailed repair options and instructions. Option 5 applies when using Win 10 installation media. Refer to the beginning of the article for recovery options. Try the least destructive options first, startup repair or system recovery. Jay

http://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Okay-My-HP-ENVY-PHOENIX-DESK-TOP-is-in-a-AUTOMATIC-REPAIR/td-p/5597238
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So I was setting up a virtual machine using VirtualBox, but when I tried to start it I got an error message. Apperantly I will have to boot into BIOS and enable something, but I can't figure out how! I've tried all F-keys and DEL-key but nothing seems to work. Do anyone know how? Please help.

A:HP ENVY Phoenix 810-201no How do I boot into BIOS?

Press the power button and then immediately begin tapping the Esc key. That should invoke the Startup menu, where a number of options are available, including the F10 key for invoking the BIOS.   

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/HP-ENVY-Phoenix-810-201no-How-do-I-boot-into-BIOS/td-p/5601792
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A few weeks ago I got the BSOD and could only re-format without backing up After a data recovery service ravaged my hard drive I purchased a new drive My recovery disk is nowhere to after 810-160: and... install phoenix envy BSOD to Win10 trying be found my guess is the wife pitched it in one of her cleaning fits Of course I have to re-install the OS and bought Win Home nbsp I plugged in the USB and started the install but am now getting a message that no device drivers were found This is a pain but it makes sense Went to the HP drivers site on a laptop and downloaded all the drivers it produced for my specific model nbsp Where I'm stuck nbsp I have a pop-up that says Windows Setup and Select the driver to install envy phoenix 810-160: trying to install Win10 after BSOD and... along with an unpopulated window I plugged my USB containing the drivers in and found it - USB Drive envy phoenix 810-160: trying to install Win10 after BSOD and... H I selected that drive and the folder into which I placed the drivers Click OK and I get the message No device drivers were found Make sure that the installation media contains the correct drivers and then click OK nbsp If I have the drivers provided by HP and they're not recognized how do I proceed Solved View Solution

A:envy phoenix 810-160: trying to install Win10 after BSOD and...

Hi: Make sure you are booting from a USB 2 port. You won't be able to install Windows from a USB3 port. If you have the W10 installation media in a USB 2 port, windows may be looking for the sata controller driver, so see if this works... Download the drivers from this link below (first or second file listed -- 1st file listed (64 bit). https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver Extract (copy) the files onto a usb flash drive without any folders. With the flash drive and W10 installation media plugged into the machine, boot from the W10 installation media. After you select the install now option, select the Drive Options - Advanced menu, then select the Load Driver option. You should now see the storage driver files listed. If you check the box, it will only include the compatible driver. Follow the prompts and hopefully, W10 will install.

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/envy-phoenix-810-160-trying-to-install-Win10-after-BSOD-and/td-p/5596365
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I have had this computer for a week and every time I turn it on and sign in about 10 minutes later it just shuts down and restarts itself with no explanation.  I have tried turning off the automatic restart in the advanced section of system properties, but it didn't fix it, and I can't find any other explanations for what is happening.  Any help would be greatly appreciated. Thanks











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A:HP Envy Phoenix shutting down and restarting suddenly

Hi, You just purchased this PC? Nice system. I have a 810-150se. Similar to yours. I have zero tolerance for new products that fail soon after purchase. Return it as soon as possible! Jaco

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Envy-Phoenix-shutting-down-and-restarting-suddenly/td-p/4515022
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I was told that I could hook up two VGA monitors to my new Envy Phoenix 850se desktop. This machine has the NVIDIA GTX 745 video card. I was told that I could hook up one monitor through the VGA port and then use a DVI to VGA adapter to hook up the other monitor. Maybe I am blind or dense but I do not see a VGA port on my machine. It came with the DVI to VGA adapter so I can hook up one monitor. What am I missing here?

A:Dual VGA monitors on an Envy Phoenix 850se

Hi, Envy Phoenix 850se is a series of many products/options:    http://store.hp.com/us/en/pdp/desktops/hp-envy-phoenix-850se-desktop-pc-n0x16av-aba-1 Therefore you need a right option to have right ports. In short: what you were told was half true depending which option you picked. Regards.

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Dual-VGA-monitors-on-an-Envy-Phoenix-850se/td-p/5591571
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I have noticed HP providing newer bios update for systems using the same motherboard and specs. Why is the newer bios not posted for my said pc? And is it safe flashing to the newest bios even though they are listed for other systems with same specs? I am on version A0.08 and HP has updated them to A0.12 Example for this system here http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-750-100-Desktop-PC-series/8499646/model/8501... Also note. I am on and using Windows 10 myself. Those newer bios are for Windows 10. I personally think HP has just for got to list the new bios update for my pc. They need to update the driver page. 

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Envy-Phoenix-810-430qe-bios-update-question/td-p/5609601
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I just got the brand new phoenix 860 this morning. it's the model with GTX 960 inside. Every time I start to play game, the fps is very high during the first 1-2 minutes. And then the fps just fall to around 10. I've got the latest driver, so I wonder whether there's something else wrong?--------------Update: Problem Solved by myself.It's the design of the data wires inside. The wire is too long, it bended and touched the fan on the graphic card and stop the fan. That leads to a very high temperature of the GPU. Now i rearranged the wire and problem solved.

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Envy-Phoenix-860-019-lags-every-time-after-playing-2-mins/td-p/5693781
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Hey guys So this is my setup http www bestbuy ca en-CA product hewlett-packard-hp-gaming-pc-intel-core-i - - tb-hdd gb-ssd Intel Core i - Processor Speed GHzProcessor Cores RAM GB DDR - SDRAM MemoryHard Drive Capacity TB GB SSDHard Drive Speed Revolutions Per Minute rpmOptical Drive Ultra Slim Tray SuperMulti DVD BurnerPre-loaded Operating System Windows HomeGraphics Card NVIDIA GeForce GTX Dedicated Graphic Card YesVideo Memory GBI have the most recent nvidia drivers installed the computer is not overheating and i can't seem to find anything wrong with how it 2 Envy of Brand new Phoenix mins lags after gaming is setup yet every game i play will start to lag about mins in this is a brand new computer the game will start off looking amazing being fully responsive to Brand new Phoenix Envy lags after 2 mins of gaming my controls and in no time at all i can't even tolerate the delay between my mouse movement and the response on the screen the background gets blurry and it's just terrible lol Ive searched for help elsewhere but it seems no one has the answers please help i've Brand new Phoenix Envy lags after 2 mins of gaming invested a lot in this comp and am NOT getting a return

A:Brand new Phoenix Envy lags after 2 mins of gaming

Hi @thelastofme,I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with the computer lagging when playing internet games. I will be glad to help you. Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit? Please get back to me and I will help you.

http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Brand-new-Phoenix-Envy-lags-after-2-mins-of-gaming/td-p/5595612
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I'm new to the forum and have just received my new Envy PHOENIX 860-180st customized with the following: Windows 10 Pro 64-bitIntel core i7-6700 4.0 GHz16 GB RAM512GB SSDGeForce GTX 960 2GBNo secondary drives (I store all data on a NAS)  From several webpages featuring the front panel LED lighting, I understood that the 860 series provided a method to customize these lights.  I also believe I read that the 850 series could only turn on/off.  However, I can't locate ANY documentation regarding the LED lights.  After hours of researching online, I now only have an interest to shut them off and lower my electric bill.  HP has not impressed me with this marketable "feature".











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A:ENVY PHOENIX Series - LED Lighting Control Solution

There is an application called HP Phoenix Lighting (or LED) Control which is used to control the LEDS.I discovered it in an older thread while perusing the topic.http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Missing-software-HP-Envy-Phoenix-850se/m-p/5146673/highlight/true#M111153 Check in the Control Panel or type it into the search box on the systray near the Windows symbol. There might even be an icon that represents the lighting control in the systray. My last HP product loan Omen 15 had an app called HP Omen Control, which allowed for control of groups of the keyboard backlighting. It allowed the owner to make custom color changes of the groups of keys.  If it needs reinstallation, then it must be done from the HP Recovery Manager. Check the reinstall software and aplications section of the HP Recovery Manager.  @NewEnvyOwner?Try the following softpaq. It is called the HP Phoenix Control utility.http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71672.exe BTW, the HP rep you talked to was wrong. The softpaq was found in the self service download web portal for the Phoenix Envy 850 by HP Expert @Dragon-Fur. 

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/ENVY-PHOENIX-Series-LED-Lighting-Control-Solution/td-p/5550124