Windows Support Forum

Hard-freeze after Win10 upgrade

Q: Hard-freeze after Win10 upgrade

Hi all,

You were all so helpful in getting me through my last Win10 experience that I decided to give it another go

I just finished upgrading my kids' PC from Win7 to Win10, and since the upgrade the system has been hard-freezing -- no responsiveness from mouse or keyboard, screen frozen in place.

I'd heard that there may be issues with USB drivers (since the motherboard is fairly old), so I reinstalled the latest from Gigabyte earlier today, but no dice.

Any advice would as always be appreciated! Thanks in advance,

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Preferred Solution: Hard-freeze after Win10 upgrade

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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Wondering if anyone can tell me if there is a way to verify that my Win7 PC has digital entitlement for Win10.
I have cloned my hard drive onto another hard drive, as the original is making noises, and it might be time to end its life.
I upgraded to Win10 on the original hard drive, then rolled it back to Win7. That meant that i could upgrade to Win10 again at a later time.
Then I cloned the hard drive.
I can see that Win7 is activated on the new HDD, but i want to know if it has the digital entitlement to upgrade to Win10, or whether that would have been lost in the cloning process (or whether the change in hardware will prevent an upgrade - which I doubt).
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I have repeatedly encountered Win10 Envy 860-1... to 10240 14393 Win10 Failed Upgrade From on a failures in trying to upgrade Win from version to the current version I used Upgrade From Win10 10240 to Win10 14393 Failed on Envy 860-1... the Windows Upgrade exe program - failed I used the MediaCreationTool to download the iso and create a bootable DVD for upgrade - failed Created virtual drive for the iso to upgrade - failed The normal Windows Update function appears to work properly - I get windows and other updates on the usual time basis The relevant files for diagnosing what went wrong seem to be A The WINDOWS BT Sources Panther setupact logB The WINDOWS BT Sources Panther setuperr logC There are also small files with these same names in the WINDOWS WS Sources Panther folder i e another setupact log and setuperr log Here is the file WINDOWS BT Sources Panther setupact log - - Info SP CSetupPlatform Initialize Setup log starts - - Info SP Host system information VM NOFirmware type UEFIManufacturer HPModel - stBIOS name A BIOS version A BIOS release date Total memory Number of physical CPUs Number of logical CPUs Processor manufacturer GenuineIntelProcessor name Intel R Core TM i - CPU GHzProcessor caption Intel Family Model Stepping Processor architecture x Processor Upgrade From Win10 10240 to Win10 14393 Failed on Envy 860-1... clock - - Info SPVerifyFootprint Starting verification of footprint section Footprint Basic - - Info SPVerifyFootprint Could not find footprint file C Windows WS Sources reagent admx - - Info SPVerifyFootprint The requested footprint Upgrade From Win10 10240 to Win10 14393 Failed on Envy 860-1... is not present - - Warning SPGetFootprintCapabilities Footprint Footprint Basic incomplete the platform capability will not be available - - Info SPGenerateCopyListFromConfigFile Didn't find file list in C Windows WS Sources setupplatform cfg section Footprint Servicing x - - Info SPVerifyFootprint Starting verification of footprint section Footprint Servicing - - Info SPVerifyFootprint Could not find footprint file C Windows WS Sources compatprovider dll - - Info SPVerifyFootprint The requested footprint is not present - - Warning SPGetFootprintCapabilities Footprint Footprint Servicing incomplete the platform capability will not be available - - Info SPGenerateCopyListFromConfigFile Didn't find file list in C Windows WS Sources setupplatform cfg section Footprint ICB x - - Info SPVerifyFootprint Starting verification of footprint section Footprint ICB - - Info SPVerifyFootprint Could not find footprint file C Windows WS Sources cmi migxml dll - - Info SPVerifyFootprint The requested footprint is not present - - Warning SPGetFootprintCapabilities Footprint Footprint ICB incomplete the platform capability will not be available - - Info SPGenerateCopyListFromConfigFile Didn't find file list in C Windows WS Sources setupplatform cfg section Footprint Migration x - - Info SPVerifyFootprint Starting verification of footprint section Footprint Migration - - Info SPVerifyFootprint Could not find footprint file C Windows WS Sources cmi migxml dll - - Info SPVerifyFootprint The requested footprint is not present - - Warning SPGetFootprintCapabilities Footprint Footprint Migration incomplete the platform capability will not be available - - Info Initializing diagnostics helper data file NULL - - Info No existing diagnostics data - - Info Key CollectTrace is not available - - Warning SP CSetupPlatform Initialize Failed to initialize tracing - - Info There is already a running setup user mode etw session - - Info VDS available - - Info Key CollectTrace is not available - - Info SP Attempting to resurrect a new system from C Windows BT Sources - - Error SP CSetupPlatform ResurrectNewSystem Cannot resurrect new system Win Exception C Windows BT Sources NewSystem dat The system cannot find the file specified x thiscall UnBCL FileStream FileStream const class UnBCL tring enum UnBCL FileMode enum UnBCL FileAccess enum UnBC... Read more
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I had this happen last year, and ended up formatting the unit, and reloading Win 7. I don't want to have to go back to 7, but how do I get another Win 10? Is there a key I need to find & save? A free site that I can get a copy on a flash drive to load from? Any help would be appreciated. I have no clue how to proceed since it's an online download, and once formatted, the unit won't be able to get online without the OS


A:I have Win10 from upgrade, must reformat PC. How do I get Win10 again?

you can download the newest build of windows 10 >

boot from the setup media - remove every partition (wipe) the HDD

and clean install widows 10

since you already had win7 and windows 10 on that PC - if asked for product key - just skip that screen
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A:Win10 Anni Update Freeze after reboot

Take a peek at this. Microsoft hasn't claimed responsibility for it yet but this is your best source of information on the issue at this time.
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A:Can't upgrade to Win10

Welcome to the forum,

It hasn't asked me yet either, but that doesn't mean you can't upgrade.

You can do it manually, starting at step three here,

Windows 10 - Upgrade Installation - Windows 10 Forums
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A:Help with win10 upgrade

Check for any left over files or drivers from your old video card. Windows is still finding it somewhere. Check your device manager 1st just to see if its listing 2 video cards, then check your program folders for any left overs. Also just for backup reasons, download a program on this forum called Showkey which will give you the information on your currant Windows Key, incase you need it to upgrade to Windows 10.
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I just found this on my Laptop.

Windows 10 Specifications.pdf

A:Win10 upgrade is not possible.

Not sure why you wouldn't just use this to fill in your system spec's page instead of posting a pdf :/
System Info - See Your System Specs
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A:win10 upgrade

Hi, Do you know what is the error message ? No error message we or Microsoft won't be able to help. Regards.
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A:Should I upgrade to Win10?

I saw a notice that today is the last day to upgrade to Win10 for free.Click to expand...

it not - July 2016 is
whats the exact model and also the service tag number
make sure there are windows 10 drivers available for the PC

you could always make a recovery set of DVDs (if you havent already , and i would advise you make them anyway) and do a windows 7 clean install

you may have a lot of startups or even malware on the PC slowing it down
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View Solution.

A:Hp 110-414 Win10 Upgrade

Because you may find that you need to install the Windows 10 driver for it after upgrading. With most notebooks there are two or three different adapters that could be installed. It helps to what is installed in yours.  Use the search functiion in the forum and search for windows 10 wifi driver. You will notice that many members did not take the time to either locate the driver or know what is installed.
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Thanks if you try to solve this problem before expires tnx
mind you get stuck 99% during installing ok
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product serial # [personal information removed]
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A:in need of help with OEM win 8 istall and upgrade to win10

No need to install windows 8 - just install windows 8.1 via ISO and then upgrade to windows 10 via ISO
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A:Time: Upgrade to Win10

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A:Unable to upgrade to Win10 or even try it out.

Welcome to the forum. Its likely either your cpu cant handle PAE, NX and SSE2 or its not set in the bios

To test for PAE, NX, and SSE2, download a program called "CPU-Z" and run it. On the main window, look under the "Instructions" heading for SSE2, EM64T (which also indicates the processor supports PAE) and either VT-d or VT-x, which is required for NX support. If you have all 3, then you are good to go.
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A:Win7PRO OEM upgrade to Win10

Yes, you can upgrade to Windows 10 for free. You will also need to update the drivers to Windows 10 as well. Click the link below to download the drivers for your M4700.
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The free upgrade applies to qualified computers that are running Windows 7 SP1 or Windows 8/8.1.

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A:Win 7 from scratch before Win10 upgrade?

Going straight to Windows 7 and using Windows 7 key to activate it is generally more reliable than upgrading.
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A:Sattelite L50-B-1P1 after win10 upgrade

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A:who and why is anyone going for the free Win10 upgrade ?

Lots of Windows 10 news here ... Windows 10 News - Windows 10 Forums
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A:Info on Win10 upgrade with ISO.

What version of windows are you currently running

Make a back up of all your data

Download the ISO file and upgrade from this site
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A:Free win10 upgrade, MS now getting pushy about it.

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A:win10 upgrade stuck at key request

Hello trbodden,

If you haven't already, you should be able to enter the Windows 7 product key to activate Windows 10 if it's for the same edition and language.
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A:Disabling WIN10 Upgrade for WIN7 64 bit

The simplest way is to use a tool that automates the change of settings required to prevent the forced downgrade to Windows 10. Download the Never10 utility and it will disable the Win10 download. Extensive documentation and explanations are on its site.
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Moderator comment: Model added to subject for clarity.

A:W540 - Win10 upgrade problems

OOPS -- saw you tried this already. ------------------------------------Have you tried obtaining the upgrade directly from Microsoft via their Win10 Media Creation tool? You will be able to download an entire .ISO file to burn a CD or create a bootable USB stick: This works better, sometimes, than the Windows upgrade pestering message.  Good luck!----------------------------------------- How are you fixed for disk space?  The upgrade needs qute a bit of extra room ~ 5 - 10 GB, at least, to store previous machine state.     

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A:Windows 7 (reverted from upgrade to win10

Take Ownership of the save file location and of the file that is Locked.
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Hallo all.

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A:Win7 to win10 upgrade error.

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A:Trying to upgrade from Win7 to Win10: "CPU not supported"

Hi: I have the 8200 Elite CMT (i7-2600, BIOS J01, v2.28) and had no issues upgrading to W10. I would suggest you upgrade from the link below and see if it bypasses the hardware check. You can try the upgrade now, or make an installation disk or flash drive via the media creation tool. The disk/flash drive does not check compatibility.
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I did an in-place upgrade from Win7-Win10 and adjusted no motherboard BIOS settings.

I've looked through the Win10 power options and can;t see anything relating to keeping devices on after a shut down. I assume this is so USB devices like phones and tablets can charge from USB when the PC is off? However I don;t need this feature if that's the intention.

Any ideas? Is windows 10 (vs win7) sending a different command back to the MB on a shutdown?

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CPU: Intel 2600k

A:Motherboard Power Still On After Win10 Upgrade

Some motherboards have a USB power feature even when the computer is switched on.
This sound like your issue. This can be adjusted in the BIOS settings.

Look in the BIOS for an option called EUP Turn it off.
Or maybe ErP Ready. Turn it on.

Edit: One more thought... when you installed the motherboard chipset drivers you may have installed a small program that allows for the charging of USB devices when the PC is off.
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Is the A70 compatible with W10?
Mod:   edited title to add system type and clarify problem

Go to Solution.

A:A70 - Win Explorer closes after Win10 upgrade from...

The A70 is not on the list of Lenovo Win 10 supported systems.    Your Intel processor is several generations before official Win 10 starts. 
There are ways to prevent Win 10 reminders and unwanted automatic downloads, Google for them.
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A:Windows Update trying to upgrade to Win10 by itself?

Try this
Scared and Very Confused - Windows 10
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My "client" was satisfied with this solution.
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did WLM recovery function, deleted "Mail.MSMessageStore"; uninstalled WLM2012 cleaned up
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A:Is it possible to upgrade Satellite C875-15G to Win10?

I tried to upgrade in 2014 but that didnt work.

Some problems with the taskbar and cpu tied up continuously.

I had the same problems with a dell running on w7. Recently I upgraded the last one again and it runs well now.

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Are there any reports from successful installation on the C875-15G?
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A:firewall won't turn on after upgrade to win10

Press the "Windows Button" and "R" simultaneously.
Typ in cmd
A new window will open.
Typ in netsh advfirewall show allprofiles state
You'll see the status of the Firewall for Domain, Private and Public profile.
Which ones are ON and which ones are OFF?
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A:MS says I can't upgrade my laptop as HP has not tested win10 on it.

I'll take a stab at this one..
From my experience with HP they do drop support for some of the products and you get stuck with the last OS that was installed on it.,. for example I had a nice desktop and it only would support Win7. When I tried to run Win8 on it .. well it would work fine but when I went to shut it down for the night and restart it that's when it would fail. Seems HP will not provide the updates to support new OS's. And this also applies to other OEM's.

Now having said all of that here is one option you have. Make sure you can make a system backup and backup your personal data. When that's done make sure you can restore the system and you're comfortable with the process.

At this point you could perform a clean instillation of 10 and see what happens. IF it fails to work properly just restore your PC to the previous settings with the backup you made.

... yes.. complicated but that's the best advice I can offer at the moment
And welcome to the forums

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A:'Win10' I need time to decide, but it wants to upgrade now!

Hi Graphicool1 I'm pretty sure you can just close the window and it'll wait until you launch the process manually to upgrade.
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A:Can I upgrade h8-1230 from Win7 to Win10?

Greetings, Win 7 upgrades to Win 10 can be problematic with no easy way back to Win 7 unless you have a good image and bootable rescue media. The safest way to upgrade is to clone your existing Win 7 install to a second HDD or SSD. Connect only the cloned HDD to your PC to do the upgrade. Carefully read this entire article by Ed Bott to learn what needs to be done, and the time invested, if you have to rebuild Windows 7.  Win 10 may have the correct WLAN driver as well as all other drivers needed to run correctly or the upgrade could choke. You still have the original Win 7 install on the first HDD and can move on with your computing life. Cheers!
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Thanks / Arturo

A:How to recover Win10 Key (free upgrade from 8.1) ?

There is no free key. If your computer came with Windows 8.x, the key is in the bios. If you wish to install from the iso, do the install without activation, then once you get into the GUI, then do the activation and it will go through.
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A:realtek 8188CE won't connect after Win10 upgrade

Hi @Elgan?,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your Compaq Presario CQ57 Notebook and issues with the Wireless not connecting after an update. Some say you could restore the BIOS to factory defaults help with this. Here is a document that shows you how to restore BIOS factory default settings. That way it will look at the Hardware installed on the Notebook. You can try this download: sp59181.exe. Driver support from Realtek ended for the RTL8188CE 802.11b/g/n WiFi Adapter ended with Windows 8. You could  try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows.  Please restart the Notebook twice to make sure all update have been completed!Please let me know how this goes.You can say thanks for trying to help by clicking the Thumbs Up below! Thanks.
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A:Satellite S50-B - touchpad problem after Win10 upgrade

Originally Posted by TomWH

I have a brand new S50-B-15F which I unboxed for first time today. I've updated OS to Win 10 but the trackpad stops working after initial boot up (though a USB mouse works fine). I've seen similar comments on this forum for a different S50 model (and referring I think to Elan driver) but unsure if this applies to my model. Could someone advise on the steps to fix this, keeping it as simple as possible!

Followed Peter Shiels advice and problem seems to be solved!

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A:is the free win10 upgrade transferable to another owner?

That's actually very interesting because historically and even when I had my stint on Windows 10, the license is tied to the machine, not the user. What I would do is reset those laptops and set them up with a local account and see if the activation status is an issue.
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according to carbonite website 5.7.7
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A:Win7 to Win10 Upgrade - DVD drive now missing

Hi: See if one of the resolution steps below resolve the problem.  Try each one as applicable.
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A:Win10 Ver 1511 - Unable to upgrade using ISO method

Please run winver and post the results here.

Also open a command prompt (admin) and run:
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A:CD/DVD writable drive not recognized by OS after Win10 upgrade.

Originally Posted by rfletch

I have a SATA-1 TSSTcorp TS-H653 (not sure whether it is an F, G, H etc.) CD/DVD writable drive in an Inspirion 537s. I recently upgraded to Windows 10 Pro from Windows 7 Ultimate, but the drive is not recognized by the OS. However, the drive does show up in BIOS. I have searched and cannot find a driver for this drive. Any advice or assistance?

I'm having exactly the same problem with the same drive as well. Baffling
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A:Win7-Win10 upgrade - install hangs at 99%

I find Win10 buggy and takes up a lot of disk space on my 32 gbs.capacity Acer One 10 laptop.

Always updating whenver I try to close or reboot my laptop.

I would stick with Windows 7 and not upgrade it.
It more reliable and easier to use.
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For computers that can't upgrade to win10 from win7 or 8.1 or you just don't want win10,
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A:That unwanted win10 upgrade in updates - KB3150513

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A:Satellite C660-1J2 stuck in Win10 upgrade

Power off the notebook pressing and holding power button.

Then power up the unit again and press F12.
Now you should see the Advanced boot menu.

Here choose HDD recovery
Then choose language and keyboard.

Then Troubleshoot -> Advanced options ->Automatic Repair.

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A:Loss of SD card reader after Nov Win10 upgrade

I've been having problems with card reader on my Dell Inspiron 7537 following the Windows 10 upgrade - see Realtek Card Reader Keeps Disappearing

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I've been dealing/building comps for over 30 years, and I've NEVER seen an install/upgrade take this long. Couple of questions:

What could be causing it to take so long?

Can I stop the upgrade without losing Win7 and her stuff, and how?

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Three days ago my Windows 7 computer upgraded itself (without my permission) to Windows 10. Mostly this hasn't mattered as I've quickly found how to fix or do things that have altered. However my sound system is now unusable because of echo/reverberation. I have checked that all drivers for the sound components are up to date (the Win10 install did this automatically it seems from the dates shown). I have attached screen-grab images of the System and Sound components descriptions. I would appreciate help on how to fix this.
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Hi I already had some problems on my Windows -bit machine due to Windows being installed on a small SSD GB - mainly that IE wasn't working - but now after upgrading to Windows it has expanded to a lot more MS-programs I have a second SSD drive of GB installed too Excel takes a long time to start from the menu If I start it by double-clicking an Excel-file after a long time it says quot There was a problem sending the command to the program quot If Excel is already open there's no problem with problems Win10 MS. and upgrade small SSD MS-programs on now only it Win10 upgrade on small SSD now problems with MS-programs and only MS. opens the file fast Word hasn't got the same problem and opens files quickly Enabling or disabling HW acceleration had no effect Edge I can start but not get to open any webpage Nothing happens when entering an address And IE doens't start at all Firefox works fine Edge dies if I try to open IE through it Outlook says quot Could not install the custom actions The form cache file quot C FRMCACHE DAT quot is not valid Contact your administrator quot when I try to create a new email but the forms file is present at the location and security good Outlook otherwise it works though I did have security problems with not being allowed to send and receive emails The Store doesn't open Just shows a blank page OneDrive doesn't work at all All my non-MS apps and programs works ironically fine without any problems with the upgrade
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I'm trying to help my father upgrade his computer from win7 to win10, but service pack 1 in windows update keeps failing. I tried downloading and running the separate application for installing the service pack, but that fails as well. I even found another microsoft application that claims that it can prepare your system to accept the service pack 1, but that fails as well. (Despite all this, windows runs normally in all other respects that I have noticed). So it looks like updating to windows 10 using windows update is not going to happen.

My plan now is to use the media creation tool to download the .iso, burn that to a disk, and boot to it. Will that allow me to install windows 10, or is it still going to insist that I need service pack 1?

If that won't work, are there any other methods I could use?


A:Win7 to Win10 upgrade without service pack 1

You don't need service pack 1 to upgrade to Windows 10 using a DVD, USB flash drive or ISO file. It is only required to get it to show up in Windows update. The alternative method is a clean install:
Clean Install Windows 10 Directly without having to Upgrade First - Windows 10 Forums
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Hi there.

I'm Frank, SC, US.

I really wrecked my HP laptop with Windows 8.1.

There is so many issues that I believe a system reset would be appropriate, I've done it many times on other machines and at least twice on this one. But no matter what I try, SYSTEM REFRESH nor SYSTEM RESET will not run. Various ACCESS DENIED errors, won't uninstall a program from the control panel, if I create a new word doc, I can't save the doc.

I have administrator access, most obvious goof is under THIS PC, LOCAL DISK (C:) properties shows 0 bytes used, 0 bytes free.

Please get back to me if you have any ideas.

Thank you in advance.

A:Windows 8.1 will not refresh/restore or upgrade to Win10


THIS PC, LOCAL DISK (C:) properties shows 0 bytes used, 0 bytes free.

Unless Windows is on a different drive letter, it is virtually impossible for C: to have 0 bytes. You can't boot into Window if there are no Windows files.
Go to Start/Search and type diskmgmt.msc, right click the diskmgmt results and Run As Administrator. In the Elevated Disk Management window, please take a screenshot of the lower pane of the Disk Management window and attach it in your next post.
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If I log in as the normal user or the Administrator account I get explorer exe closing and reopening about once per second I can get it to close permanently with Task Manager if I'm fast enough with the mouse MS has an article on this saying to run Windows Update because it's a known problem with an already released fix Unfortunately you can't run windows update without explorer exe running apparently They refuse to say what the name of the patch is or I'd download it and run it off loop-crashing upgrade Win10 explorer.exe my flash drive with task manager's run prompt Browse button So I either need that download a command to start the reversion back to Windows from a command line or a command line way to Win10 upgrade loop-crashing explorer.exe bring up the windows update UI that works in By the way the problem was found to be with file permissions on certain app data related folders and as soon as I tried to alter the permissions on those specific folders with problems it gave some generic error saying it failed So apparently I can't fix it manually

A:Win10 upgrade loop-crashing explorer.exe

Well one of those is out. I run the new Win10 version of wuapp.exe which is "start ms-settings:windowsupdate" and it does nothing. So, anyone know how to revert to Win7 via command line or what the KB# is for the fix?
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I Upgraded to Windows 10 in late June. I've never used my cd/dvd player, but when I attempted to, it did not play my cd. I also realized I had NO Audio when I played YouTube Videos, nor when I was  watching videos on FaceBook, nor any other website. Yesterday, while attending a GoToWebinar, I was given a choice of Audio Format, and I got SOUND!!! However, I could not repeat that success on YouTube, etc. I've been using the Earphone Jack in the Top Front of my Envy Tower. I do get Audio if I plug into a Rear Headphone Jack, but I want to know what's the Problem with the Front Jack, and my CD Player. I tried Updating my Audio Drivers, and anything else I could find, both on Windows And HP Support. Please: HELP!

A:No BeatsAudio/ No Audio Post Win10 Upgrade

Hi: The only suggestion I can offer would be to try this W10 IDT desktop PC driver.  Install and restart the PC. This package provides the Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system. File name: sp71717.exe
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Before, with Windows 8 and 8.1, my 2720 would only take about 30 seconds to do a complete boot-up. After Windows 10 upgrade, It take about 10-15 MINUTES to get pass the Dell splash screen. I've checked for the latest drivers, which I have. ran Malware checks and bug checks; all clean. I'm guessing there is a driver issue with one of the components looking for something, but Device Manager shows no problem. Anyone have any ideas? 

A:XPS One 2720 slow startup after Win10 upgrade

Visit Dell Downloads to get the drivers for win 10 for your model.
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I was getting 1920x1080 pixel on Win 7 until I upgraded to  win10, where the max I get is 1366x768. I've exhausted my search online so thought I'd ask the group for help.  Is there a particular driver I need to install that is not on the Dell site? Thank you.
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I Install, F6 Sound Upgrade After Mut... Anniversary Win10 No 1st saw the other thread about the missing Beats Audio Control Panel but nbsp I also have one other problem in addition to that The light on the mute function key F no longer works After Win10 1st Anniversary Upgrade Install, No F6 Sound Mut... nbsp When I press it it will mute the sound but the light does not go on nbsp I getthe display confirmation X showing that the sound has been muted when pressed but the light does nothing So I don't know if the sound is muted or not without pressing the F button or adjusting the sound with the F F keys nbsp As a note my F does show the two different colors for whether or not the notebook is in airplane mode so it's limited to the F audio key nbsp I followed the instructions for getting the Beats Audio Control Panel back but nbsp I did not have any luck by deleting and letting it reinstall my audio driver nbsp I also did the step of downloading and installing the chipset driver nbsp No difference came from either nbsp My sound overall seems fine from the speakers but I know I'm not getting the benefit of the Beats Audio Control Panel I also have a mute light that no longer works nbsp Both were just fine before installing the Win st Anniversary Update nbsp Does anyone have any suggestions on how to get the F mute light back and also any additional steps to try in order to get the Beats Audio Control panel back nbsp I'm more concerned and interested in getting my F mute light back nd working nbsp The Beats Audio isn't a critical issue to me but I wanted to mention it nbsp I'd really appreciate the help nbsp I'm just glad I have decent sound that is good enough for online training still nbsp This could be a total nightmare otherwise nbsp I just want my mute light back and would really like the Beats Control Panel working again