Windows Support Forum

Can't get the music tp play on my Sylvania MP3

Q: Can't get the music tp play on my Sylvania MP3

I just purchased a MP3 from Sylvania model SMPK4066. I connected my player with USB to my computer. Using Windows Media Player 11 and the sync option I synchronized my player 100% complete. Now my player reads No Files but WMP shows all of my music was tranferred and I see Folders on my MP3 screen with artists names but no music is playing and it still says No FIles. I need someone to help me get this thing to play my music. Thank you very much to whomever figures this out.


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Preferred Solution: Can't get the music tp play on my Sylvania MP3

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A: Can't get the music tp play on my Sylvania MP3

let;s try this for simple starters

Click Start->Run, enter: msinfo32
Click the + sign next to Components to expand it
Click Problem Devices. Anything appear?
If yes, click on it, then Edit->Select All, Edit->Copy Paste into next post
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i have a 1gig sylvania mp3 player (smp 1002 ) everything was working fine, every couple of days i would add a few songs. I have maybe 25 songs total. Then one day i added 3 songs but they will not play. I reconnected the player to the computer to search the files and they were on there. all the other songs play fine, but when i jump songs to get to the new ones it just continues in a loop through the old ones. I even connected the player to another computer and played the new songs, no problem...any ideas.

A:Sylvania mp3 won't play latest songs added

What program are you using to add songs to the MP3 player?
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A:My Sylvania mp3/video player wont play videos

hi i'm havingthis exact same problem! i got this for my birthday and i cant find how to get it to work
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I run Windows XP with P4 2.0 GHz and 256 of RAM, but when ever i play games online for a short time, my computer freezes. Also, when i play songs for say an hour or even less, the computer freezes. I don't know what is the problem. This happens at least twince in a day.

The other disgusting problem is that, at times, the computer goes off unceremonously whiles working. This also happens at least once in a day.

Buddies, i really need help to solve this problem.

A:My Computer Freezes when i play game online or play music

Sounds like a build up of heat, the most common cause of 'freezing' try running with the case side off and see if there is improvement, if there is you need to add more cooling, making sure your current fans are working properly and are clear of fluff and muck can improve cooling performance dramatically especially the CPU fan and heatsink.
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For some odd reason the Play All (Play Selection) doesn't work in the Music Tasks in My Music anymore. The other two (Shop and Copy to CD) work fine though. I can't recall installing anything that would have caused this.

When I click it it seems to do something since the hourglass shows up but it never plays the music. I use Winamp as my default player but I also have Windows Media Player 10. I even reset all my audio and video associations with this "%Systemroot%\INF\unregmp2.exe /SetWMPAsDefault"

I use Windows XP SP2 and I have a Sound Blaster Live with the latest drivers. Winamp is set as my default media player. If you need any more info, just ask.

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In my music folders, when i select the option "play all" on the left frame of the folder (i'm using windows XP2), no programs open up to play the music. It is supposed to be handled by WMP program, but that doesnt start up. It basically results with no response, as if i didnt click in the first place. Anyone know what the problem could be?

A:When I Click "Play All" to play music in a Folder, WMP doesn't start as it should

do you have any other media players installed into windows, such as real player or itunes?

try going to start>set program access and defaults>microsoft windows and see what it lists for 'media player', it should be set to windows media player

also look under the 'non microsoft' category, it should say 'use my current media player'
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Windows Vista Home premium 32 bit


A:Can't play music

Go to:

Control Panel
Default Programs
Set Associations

Scroll down to the music file name extension i.e. mp3 or whatever ................
Left click on it and then in the top right hand corner click the "change program "button.

Browse and choose Windows Media Player as the default program.

You can also try right clicking on the music file in your folder and choosing "open with" and there again choose WMP and see what happens.

Using your mouse you can also "block" each and every music file in your saved folder, right click on them and again select the "open with" shell command - and WMP again.

There is often a little box at the bottem of this menu that says something like "make this the default program" - if so check this box!
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A:How to play music from CD

What type of audio CD do you have? A commercial audio CD or one that someone burned?

If its not a commercial audio CD, try one of those if you have one.

Does other audio play OK?

As this is a new PC, if it has never worked, best to contact the PC vendor (or where you bought it) for support. If there is a hardware problem only the vendor can take care of it under warranty.

Also, please fill in the "My System Specs" so we know what hardware we are dealing with.
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Hello So I just built a new PC for the first time so please bare with me Please won't help. Music play. CD's I Music CD's won't play. Please help. can hear sound from anything that is in my computer games iTunes etc I put a DVD and could watch it but could not listen to it So I did some reading and I downloaded a trial version of Nero Ultimate edition After the instalation I was able to listen to DVD s just fine Now I tried playing a CD and I can t listen to any of it I can t rip any songs as well I have tried playing the CD s with windows media player nero and creative media source Nothing seems to work When I tried ripping from windows media player I get the following error message Windows Media Player cannot play the file The Player might not support the file type or might not support the codec that was used to compress the file When I click on web help I get the following message You ve encountered error message C D Any help will be greatly appreciated Thanks for your time nbsp

A:Music CD's won't play. Please help.

Look in Accessories-> Volume Control-> Properties and make sure you have CD Digital ticked.
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A:Cannot play music

First thing to try is a "system restore" to a date when the problem did not exist >> just run or search for "system restore"

Problems not fixed in that manner tend to be hardware related.

In Vista you can also do a system health diagnostic by going to the Control Panel > Performance Information and tools > Advanced.

Look for "failed" issues especially in the hardware diagnostic.

Check the event viewer for errors as well.

Report exactly any that relate to your sound issue.
Ensure you are trying to play "music" with different extensions -- such as mp3 or wav or audio CDs

Also run dxdiag and see if it reports any errors.
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Anybody help out there? Thanks.

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A:cd rom won't play music

Some of the latest music cds have a copy protection that prevent them being used in computer cd players but work in stand alone players.

Try some other music discs and if they play then that's your answer.

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Any suggestions?

A:Can't play music CD.

What format are the files?
With the CD in the drive, rt-click, explore to see if you can look at the files.
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A:Music CDs Won't Play

What format are they in?

It seems they're not recorded properly. Have you tried leaning the surface and then checking?

What about any other CD's (music or otherwise), check to see if they work in your drive.
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Thank you.

A:WMP Don't want to play music

Have you tried opening the file via different ways.

What happens when you open it by going File -> Open in WMP?

What happens when you right click on the file in Explorer and select Play in Windows Media Player

Can you play the file with another media player? (if you have another one?)
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My brother dropped his non-working computer off to my house the other day for me to try to fix it.

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-also I get certificate not valid information at some websites. one of the is

I'm running vista home premium with all windows updates thus far.

any help would be great.

-(edit) also I just noticed that windows sounds work, But game sounds do not. I also just updated the realtek drivers and software that came with the mobo. It's an ECS 570 slit-a with a p2cd e6400 with 2gbPC 6400 and an 8800GTS 256. I can answer any more questions about the pc.


A:Music will not play.

(solved) I uninstalled the vista drivers for my audio card and reinstalled the windows xp drivers and that solved all my problems.

Thanks anyone who was intending to help me.
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A:Can't play music while gaming

nevermind i fixed it close this
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Not sure if this is the right place for this but I'm sure I will be corrected if necessary.
Problem: When I double click on a file in MY MUSIC or SHARED MUSIC it refuses to play (It used to) and I now get a warning dialogue box stating "This file does not have a program associated with it for performing this action. Create an assocation in the Folder Options control panel." - How please?

All music plays OK in Windows Media Player (that with the acceptable file type anyway). Hope someone can point me in the right direction.


A:Files in MY MUSIC will not play

See if this helps.

Click start/all programmes/set programme access and defaults. Click on the custom button, under "Choose a default media player" select Windows media player and click ok.

Regards Howard
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Hi I've got a problem and I don't know what caused it I hope this is the right forum to post in I can't play any music any music can't I files play files suddenly I I can't play any music files use Winamp the latest version and it has always worked fine But suddenly I can't play any files When I try to do so the songs just don't start So I tried to see if Windows Media Player would play the files but no no luck here either Here I get an error message when trying to play a file quot A problem occured in Windows Media Player during playing the file quot I really don't know how this problem occured and I've got no idea about how to solve it I do have another problem and I don't know if this is somehow related I use VLC Media Player to watch video files but sometimes there isn't any sound when I try to watch a video The video plays fine and the volume is turned on etc Somehow this is sometimes solved by closing down Google Chrome but I'm not sure if it's Chrome that's causing it Oh I also tried to play my music files in VLC and they do play there but there is no sound Please help me EDIT I posted this thread in Google Chrome and as soon as I closed it Winamp started to play the song that I tried to play before so clealy Chrome is somehow the problem If I open Chrome again the music continues to play though Why is that And how do I solve it Knowing this this thread should probably be moved to the quot other browsers quot sub-forum

A:I can't play any music files

Hi -

If the problem appears to be tied to Google Chrome - get rid of it.

See if same issues occur under IE8 or FireFox.

Regards. . .


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Any suggestings I will truely appreciate.
One music lover,
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A:I Cant Play Music On Computer

Hello sbozkut,

If you still need help, please post a new HijackThis log to make sure nothing has changed, and I'll be happy to look at it for you.

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Please help,
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A:music play list

What software are you using to play music on your computer?
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A:cant play music or video!!

Hi, Please write down the format your camcoder uses as well,Nevertheless, if all you want to do is view the camcoder files on your notebook and the format isn't supported, go for a 3rd party app known as VLC media player as it has all the codecs pre-installed.install it and start going through your videos.Good luck & please reply if it didn't work!

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A:DVD drive will not play music CD

this may help
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A:Video Play As Music

Hello Ljohn,

Welcome to Forum. You didn't say whether you have the codec pack or not. You need to install codecs in order to play the Xvid files. The Vista Codec pack you can download from, or the KLite Codec from K-Lite Codec Pack - Download

Hope it will help. Cheers...
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any thoughts?..............and I apologize if I'm not in the right forum

Thanks (this is for my son, btw)

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A:VLC app won't play music in the background

Facing the same issue
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My PC got BSOD when play music with WMP for long time.

OS:Win7 UL 64bit SP1
Platform: AMD Sabine + AMD LLANO

Mini dump

A:BSOD WMP play music

Hi,& welcome to the forums!!

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My system:
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some idea?

A:Need help:Problem of play music

What audio driver did you install? Could you supply is with a version number and name etc.?
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A:Burned music on CD won't play

You can't format a CD-R disk. And formatting means erasing, so that certainly wouldn't help.

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A:Can't play purchased music

I tried upgrading to WMP11, no help. Installed WinAmp, same result.

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A:CD Rom will play music but not data

You could try uninstalling the drive via devicer manager and let Windows relocate it when you reboot!
Can't do any harm and maybe this will kick start Windows brain into recognizing it!
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A:can't play dvd's or music/game cd's

You cannot optical disk drive, you can only scan the media that the component has/reflects.Hence, the error.You may want to try this is a somewhat standard attempt to resolve optical drive is a registry edit.Prior to beginning such, you need to back up your registry.ERUNT Registry Backup Tool - Louis
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I have the HP envy 4-1115dx.

A:I don't get windows 8 I can't play my music

Go to Search and type devmgmt.msc Right click the devmgmt icon in the search results and Run As Administrator. In the Elevated Device Manager are there any devices with yellow flags? These devices need drivers. Go to the HP Drivers site for your model Software & Driver Downloads HP ENVY TouchSmart Sleekbook 4-1115dx | HP? Support and Download the Chipset, Audio and any other drivers you need in the Device Manager
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any ideas how to fix?? or will i need to download the files again?

im using XP and itunes 9.0.3 i believe

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Here's the file I get when I click on the Winamp screen:

Network received: 10424403 bytes
Server: Mp3 ToolBox/v1.0 beta 5
Content-Type: audio/mpeg

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1.) Any idea why they won't play?

2.) Is there ANYTHING out there that would allow me to play this file?

Would really appreciate some help with this.

Thanks in advance.

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A:Music Video's Won't Play

if you are on windows xp home the latest version of adobe flash player is 9. check your add/remove programs and see if its even listed. if it is it will say adobe flash player etc active x 2.33 mb. if its not listed u dont have it. try this go to and look under software. scroll down and look for adobe flash player 9 active x stand alone version download. install it then check your add/remove and it should say adobe flash player 9 active x size 3.04 mb. if it then does u should be good to go.
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This file does not have a program associated with it for performing. This action creates an association in the set association in the control panel

I haven't a clue would appreciate some help/advice.

Thanks in advance

A:Cannot play music from internet

Originally Posted by Java

Hello I have used a site on the web named "Patchy") tonight when I tried to play a song got this msg:

This file does not have a program associated with it for performing. This action creates an association in the set association in the control panel

I haven't a clue would appreciate some help/advice.

Thanks in advance

That error message is just saying your computer doesnt know what app to open the music with. You need to go into default program control panel and associate the file typw with the app (player) you want to use.

Let us know if you need help

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A:No music will play on my comp. plz help me

Please do not post all over the place. Keep replying to this thread.
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A:Computer won't play music CDs

This is a duplicate post. Here's the original with lots of suggestions and maybe a solution.
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A:Solved: Why won't my music play?

Since most of the music was copied from CDs, I needed a license from Microsoft to play them. One click to get a license and all the music now plays. This did not happen on my old computer when using Media Player.
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Dj Jazzy Pickle

A:Unable to play music CD's in CD-ROM

Yes, there is a setting I know where you put a check into a box, probably found in Properites of the CDROM, found from Device Manager. Let me look....nope, in Control Panel, click open the Multimedia folder icon, then CD Music, down at the bottom,
theres the little rascal......however, you may need the right software or use this. Perhaps someone can help further-
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A:Music Bee....m4p's dont play

i use a great tool called total video converter

i'm not sure it will do what you need it has a trail feature so try it first
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The license cannot be downloaded because your Web browser is not supported.

To download a license, you must install Microsoft Internet Explorer 7 or later.

To install the latest version of Internet Explorer, see the Windows Update page.]

I use Google Chrome on Windows 7 ultimate, but I installed the latest version of IE, but was informed that it was already on my computer. I made IE my default browser but it didn't make any difference. I then opened Media Player and looked for a tools button, but can't find one.
I have tried opening with VLC, Real Player and Windows Media Player, but no joy with any of them.

I don't have a problem playing on my netbook which has Windows 7 Starter edition.

Please can anyone help.


A:Can't play music on new laptop

The files have a license key associated with them. You will need access to the site of origin of the files to verify the license. It will likely only work with IE, but I'm not sure.
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What else could be causing this?


A:Music Videos Won't Play

welcome to tsf

go on line

start - run - type msconfig -hit enter

see if the running processes look alright to you, and if not, post them here
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A:commercial music cd will not play on PC


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A:Play my music pleeeaaase!

Whats the error that WMP gives?
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A:Can't download, play videos or music

Try doing a System Restore to a time before this happened. If that doesn't work then go to Start/Run and type SFC /scannow and hit enter. The Windows File Protection window pops up. You may need your XP CD for this. It will now copy any missing system files.
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A:Can't play music from email attachment

depends what format they were tied to, wmp, real player, winamp,.....etc.

if you aren't using the format it was sent with you you may have to select "open with".
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A:Can't play music and use mic at the same time Realtek

What are you trying to do? Play music and record (mix) your voice with the music? Or are you trying to separately play music and record using the mic?

BTW, this is the Windows 7 forum.
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A:Solved: Music-- play cd's on computer

The free version of Winamp Media Player will play CDs without needing to RIP or download the music to your computer.
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A:Computer play random ads, music

DownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) Do not change the default options on scan resultsDownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results hereDownloadESET online scannerInstall itClick on START,it should download the virus definitionsWhen scan gets completed,click on LIST of found threatsExport the list to desktop,copy the contents of the text file in your reply
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A:USB Microphone, Need to play music and voice

Use Audacity

How to Record Your Voice to Music Beats |
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If u can help, please contact me! [email protected]



A:Please help! Need to play music on stereo from Laptop!

I'm no sound expert but couldn't you simply connect via your laptop headphone socket. This may involve purchasing a cable with the correct connectors at each end but it should be no big deal.
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I am looking for an option, is it possible to put cd output into mic just like windows xp, I have not found it in windows 7. or if i want someone to listen music playing on my laptop, how could it can hear while voice chat with him??? is it possible in windows 7??? i know i can do it in XP, but not able to do it in 7....

Thanks in advance...

A:how to play music while voice chat??

bit tricky..
you mean like sharing the same music while you're chatting..??

the only way I can think of is to whizz the YouTube link over to them
and they can listen while you do - but that would cause problems with
synchronicity - it'd be like an echo.. and you risk getting feed-back through the mic..

bit tricky..
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A:Just burned my first music cd and it won't play in my cd player

It sounds like you may be choosing to burn an MP3 CD as opposed to just a Music CD. A music CD will play in almost anything, but an MP3 CD won't (unless the device says MP3 on it).

Also, there's a chance that you could be just burning the songs as files, not a music format.

Here's some questions:

1) What burning program are you using?
2) How many songs were you able to fit on the CD?
3) Will it play on your computer?
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With windows media player, you can have a playlist of streaming radio stations. E.g. You can find say 5 stations on, download the m3u files, open them up in windows media player and create a playlist so that you can flick through them with the next/previous track buttons.

That's all fine, but is there anyway I can do this with a new windows 8 music app? The built-in app doesn't seem to be able to play streaming m3u files. Another app, 'Radyo' can play these files, but doesn't seem to be able to create a playlist of them so you have to manually flick through them yourself.

Anybody any ideas?

A:Music app that can play a playlist of m3u streams

Maybe this ? ---
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I am looking to play songs synced up with eachother approximately 300 feet apart. one will be an ipod touch and the other will be a windows PC. If need be those can be changed. Any ideas on what to do?

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Hi There,

This is my first post here and have come here seeking a possible solution to a problem I have run in to. Up until a couple of days ago, I could view streaming Videos (eg. YouTube), and music files. All of a sudden, yesterday morning, they no longer are able to view. They load onto the page, but no Video! However, my Windows Media Player still works though.
Also, some sites won't load either, that did before this all happened:
Like this one:
although this one will:

I have tried everything I know, but I'm not that computer savy & would appreciate any welcomed help...

Thanks ~

A:Videos & Music Files won't Play

download hoster :

reset to Ms defaults.

Reinstall the player you are using.
Possibly reinstall your firewall.
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i have a belkin tunestage bluetooth reciever but when i play my music i can select bluetooth headphones but nothing comes out of my tunestage. using dell laptop with bluetooth module built in, vista
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A:Play Music Throught Computer

Start by pressing caps lock, there is no need to make your entire message capitalized. If you have speakers, you should be able to play music with them. What are you currently using?

Also, where is this music from, other people online via Paltalk?
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I am running windows and I am getting adds and music playing in the background I am including several logs assuming I attached them correctly View attachment hijackthis log View attachment dds txt View attachment ark txt DDS Ver - - Microsoft Windows Home Premium in ads play back and music ground Boot Device Device HarddiskVolume Install Date PM ads and music play in back ground System Uptime AM hours ago Motherboard FOXCONN AB Processor AMD Phenom tm II X Processor CPU mhz Disk Partitions C is FIXED NTFS - GiB total GiB free D is FIXED NTFS - GiB total GiB free E is CDROM CDFS F is Removable G is Removable Disabled Device Manager Items System Restore Points RP AM - Windows Update RP AM - Windows Update RP AM - ads and music play in back ground Windows Update RP AM - Windows Update RP AM - Windows Update RP AM - Windows Update RP AM - Windows Update RP AM - Installed HiJackThis Installed Programs -Zip Adobe AIR Adobe Flash Player ActiveX Adobe Flash Player Plugin Adobe Reader Agatha Christie - Peril at End House Apple Application Support Apple Mobile Device Support Apple Software Update ATI Catalyst Install Manager avast Free Antivirus Bejeweled Deluxe Blackhawk Striker Blasterball Blender remove only Blio Bonjour Bounce Symphony Build-a-lot Cake Mania Catalyst Control Center - Branding Catalyst Control Center Core Implementation Catalyst Control Center Graphics Full Existing Catalyst Control Center Graphics Full New Catalyst Control Center Graphics Light Catalyst Control Center Graphics Previews Vista Catalyst Control Center InstallProxy Catalyst Control Center Localization All ccc-core-static ccc-utility CCC Help Chinese Standard CCC Help Chinese Traditional CCC Help Czech CCC Help Danish CCC Help Dutch CCC Help English CCC Help Finnish CCC Help French CCC Help German CCC Help Greek CCC Help Hungarian CCC Help Italian CCC Help Japanese CCC Help Korean CCC Help Norwegian CCC Help Polish CCC Help Portuguese CCC Help Russian CCC Help Spanish CCC Help Swedish CCC Help Thai CCC Help Turkish Champions Online Chuzzle Deluxe CyberLink DVD Suite Deluxe D DX Diner Dash Restaurant Rescue Dora s World Adventure Dropbox DVD Menu Pack for HP MediaSmart Video Escape Rosecliff Island Farm Frenzy FATE FileZilla Client Final Drive Nitro GIMP Google Chrome Google Update Helper GTK -Runtime Heroes of Hellas - Olympia HiJackThis HP Auto HP Client Services HP Customer Experience Enhancements HP Games HP MediaSmart DVD HP MediaSmart Music HP MediaSmart Photo HP MediaSmart SmartMenu HP MediaSmart Video HP MediaSmart TouchSmart Netflix HP MovieStore HP Odometer HP Setup HP Setup Manager HP Support Information HP Update HP Vision Hardware Diagnostics Hulu Desktop iCloud iTunes Java Auto Updater Java TM Update Java TM Update -bit Java TM SE Development Kit Update -bit Jewel Quest Solitaire Junk Mail filter update Kobo LabelPrint LightScribe System Software Malwarebytes Anti-Malware version Microsoft NET Framework Client Profile Microsoft Application Error Reporting Microsoft Office Microsoft Office Click-to-Run Microsoft Office Starter - English Microsoft Silverlight Microsoft SQL Server Compact Edition ENU Microsoft Visual C Redistributable Microsoft Visual C Redistributable x Microsoft Visual C Redistributable - x Microsoft Visual C Redistributable - x Microsoft Visual C Redistributable - x Microsoft Visual C Redistributable - x Microsoft Visual C Redistributable - x Microsoft Visual C Redistributable - x Microsoft Visual C x Redistributable - Microsoft Visual C x Redistributable - Microsoft WSE Runtime Movie Theme Pack for HP MediaSmart Video Mozilla Firefox x en-US Mozilla Maintenance Service MSVCRT MSVCRT amd MSXML SP KB MSXML SP KB Mystery P I - The London Caper NBOS Character Sheet Designer c Netflix in Windows Media Center Norton Internet Security Norton Online Backup PDF Complete Special Edition Penguins PhotoNow PictureMover Plants vs Zombies PlayReady PC Runtime amd PlayReady PC Runtime x Poker Superstars III Polar Bowler Polar Golfer Power... Read more

A:ads and music play in back ground

Hi Tzil,
You have multiple Antivirus apps. We are removing Norton here.
Java is presently a danger to your machine. You probably don't need it anyway.
Remove Programs Using Control Panel
From Start, Control Panel, click on Programs and Features
Click each Entry, as follows, one by one, if it exists, choose Uninstall, and give permission to Continue:

Norton Internet Security
Java Auto Updater
Java(TM) 6 Update 25
Java(TM) 7 Update 2 (64-bit)
Java(TM) SE Development Kit 7 Update 2 (64-bit)
Adobe Reader 9.1

Take extra care in answering questions posed by any Uninstaller.
Download and Install the newest version of Adobe Reader for reading pdf files, due to the vulnerabilities in earlier versions.
All versions numbered lower than 11.0.01 are vulnerable.
Go HERE to download AdbeRdr11001_en_US.exe
Save the file to your desktop and run it to install the latest version of Adobe Reader.
After the new Reader is installed, Open Adobe Reader XI, as it is called, and OK the license.
Click on Edit and select Preferences.
On the Left, click on the Javascript category and Uncheck Enable Acrobat Javascript.
Click on the Security (Enhanced) category and Uncheck Automatically trust sites from my Win OS security zones.
Click on the Trust Manager category and Uncheck Allow opening of non-PDF file attachments with external applications.
Click the OK button
When it asks if you are sure you want to make changes to Advanced Security Preferences, answer Yes.
When it finishes, you can remove the Installer from your desktop.
Download the OTL Scanner
Please download OTL.exe by OldTimer and save it to your desktop.
Run a Scan with OTL

Right click the OTL icon and choose "Run as administrator" to run it.
Check the box at the top, labeled Include 64 bit scans
Check the boxes labeled :
Scan All Users
LOP check
Purity check
Extra Registry > Use SafeList

Make sure all other windows are closed to let it run uninterrupted.
Click on the Run Scan button at the top left hand corner. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL. (desktop)
OTL.txt will be open on your desktop, and Extras.txt will be minimized in your taskbar.
The Extras.txt file will only appear the very first time you run OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them as a reply. Use separate replies if more convenient.

Please post the contents of the logs on the forum. (Don't attach)