Windows Support Forum

HP Support Assistant stuck on downloading messages and updat...

Q: HP Support Assistant stuck on downloading messages and updat...

I keep trying to check for updates but it just stays at downloading messages and updates definitions. I've tried uninstalling and reinstalling but I still have the same problems.

Relevancy 100%
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A: HP Support Assistant stuck on downloading messages and updat...

I had the same problem this morning when it stuck on the second stage for over two hours then ended itself: I've just opened the Support Assistant > Updates which said 'No Update is available' so I clicked on 'Check for Updates'and am just watching the same screen as the top one I posted. After seven minutes it's still on the same stage. HP - you appear to have a problem. I'll see if Tech Support will be interested. The only way that I could get rid of the HP Support Assistant that had a magnifying glass over it was to restart my PC. I don't know if it's connected but when I logged on just now this window appeared: I OK'd it and was through to thr home page!




New Envy 15-AH151saOlder Compaq Presario CQ71-320SA screwed up by Microsoft's free upgrade from Win7 to Win10

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant-stuck-on-downloading-messages-and/td-p/5466816
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Please see the attached screen capture. The Support Assistant on my new HP ENVY notebook will not download, gather configuration information, analyze the system, or prepare an action list. I removed Support Assistant using the Windows Fixit Tool, re-started the computer, and reinstalled Support Assistant, v. 8.3.27.17. using sp76302 which I downloaded from the HP Support website. The same issue still persists. I also ran Windows troubleshooting for my Windows updates, but that seems to be downloading correctly. I have high speed internet connectivity, d/l 60 mbps, u/l 10 mbps speeds. I am using Windows 10 Pro Version 1607 (OS Build 14393.82). This is a new HP laptop that I've had for about 12 days. Please advise how to resolve this issue. Thank you. Cheers,Joel  

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/How-to-Fix-Support-Assistant-Not-Downloading-Messages-or/td-p/5735887
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The Support Assistant has never moved past the Downloading messages" portion. It just stops. I have reloaded the latest version of HPSA with the same result. 

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Support-Assistant-stops-at-quot-Downloading-messages-and/td-p/5849037
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I need help fixing this issue:The problem is its connected to the HP servers but for some reason it stops at "downloading messages and updates definition". Ive tried uninstalling and reinstalling it, then rebooting my laptop but it still doesnt work.

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-support-assistant-is-stuck-on-downloading-and-updates/td-p/5840180
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HiI'm not sure that I am in the right area but...HP Support Assistant has a message with two Exclamation Marks re clearing jams. When I click on it and read the information, I cannot get rid of the message. At the end of the information, I am supposed to click on options as to whether I have found this information to be valuable. When I click the appropriate option, I am supposed then to be taken to a new window. This does not happen. I cannot get rid of the message and when I click the bin Icon, it disappears but reappears when I click on the Support Assistant again. Can someone help?

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Support-Assistant-Messages/td-p/5788356
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I have the HP support assistant assistant messages hp support delete on my HP delete messages hp support assistant Spectre Windows nbsp I also have a HP all in one printer etc nbsp The HP Support Assistant tells me with a exclamation point in a yellow triangle on the toolbar that I have an alert message nbsp Opening the Support Assistant I find the printer is giving me the message HP Printers Paper mismatch error when printing from Microsoft Word nbsp If I delete the message it dissappears nbsp but the messages icon in the HP area of the support assistant shows there is a message even though no messages are listed nbsp nbsp If I close the HP Support Assistant and re-open it the deleted message re-appears I have no documents awaiting printing Microsoft Word seems to be working just fine - indeed prints correctly when I send a document to print How can I delete a message so that it is actually deleted and the alert icons all dissappear Thanks in advancePhilip nbsp

A:delete messages hp support assistant

Philip, welcome to the forum. Here is the Official HP Support Assistant site.  I suggest downloading it and installing it.  The install will remove previous versions.  This should eliminate your problem. Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/delete-messages-hp-support-assistant/td-p/5373562
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Support Assistant is contacting HP Servers, but fails to download messages and updates definitions. I've completely reinstalled latest version, after full uninstall, but still no joy.

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/hp-support-assistant-won-t-download-messages-and-updates/td-p/5762766
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Hp support assistant is trying to run on my pc.  I can't stop it and the blue disk just spins and spins 

A:Hp support assistant stuck on my screen

@wallydog?, welcome to the forum. I suggest uninstalling HP Support Assistant and installing the latest version from here.  This may solve your problem. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/Hp-support-assistant-stuck-on-my-screen/td-p/5681466
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 Hello, I was updating some drivers via HP Support Assistant, and BIOS update got stuck as shown on picture below. I was hoping that someone will be able to direct me what to do next. I'm afraid to restart computer, or stop the installation. If I stop it and install a Bios update from somewhre else, would that fix possibly bad installation? Thanks in advance,Milo? 











Solved!
View Solution.

A:Bios update stuck (HP Support Assistant)

Hi, You're welcome  The flash would have occurred at boot, so as this didn't happen, your existing bios revision will not have been affected. My personal opinion would be to not update the bios unless the update corrects a problem you are experiencing or adds additional functionality that you require - if the machine is running Ok, then there's really no need to update. Note:  I see from your screenshot that your current bios revision is F.1A - there are 2 later revions listed for your notebook.  HP Bios updates are cumulative, so if you do wish to update, the latest version will contain all the fixes/enhancements offered by previous versions - the latest revision listed is Here. Regards, DP-K

http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Bios-update-stuck-HP-Support-Assistant/td-p/5530247
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HP Stream 13 ---  BIOS update hangs; power off hangs; unable to power off.  Do I just wait for the battery to run down?

A:Re: Bios update stuck (HP Support Assistant)

Hi @JRMNY , Welcome to HP Forums! I have read you post and wanted to help. I understand that your laptop hangs at the BIOS update. Please try a hard reset to force the laptop shut down:Unplug the AC adapter from the computer.Remove the battery from the battery compartment.Press and hold the Power button for about 15 seconds to drain residual electrical charge from the capacitors that protect the memory.Insert the battery and plug the AC adapter back into the notebook, but do not connect any of the peripheral devices.Press the Power button to turn on the computer.If the hard reset does not work, the only other way is to wait the battery dry. Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution". If you require further assistance let me know and I will gladly do all I can to help. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. Regards,    

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Re-Bios-update-stuck-HP-Support-Assistant/td-p/5700893
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Hi Model No- HP Pavilion dv ea Notebook PC Refer to the link http h www hp com ewfrf wc product cc us amp d my OS is vista home premium -bit Everytime i run Hp Support Assistant i get an error of CASLExec has stopped working recently downloaded sp exe for vista os http ftp ftp hp com pub softpaq sp - sp exe but everytime i run hp support assistant i get this error Even Hp Wireless Assistant is not working or not opening at all Recently just flash bios then installed wireless drives and finially installed wireless assitant but still now solution same & Assistant, How Problem Assistant Wireless Support WLAN & On Turn Bluetooth manually problem not opening at all but wireless card is working fine and i can easily connect to the internet therefore there is no wireless problem Because of hp wireless assistant i am unable to turn on Bluetooth because previously when hp wireless assistant was working at that time i had ennabled wireless and disabled bluetooth Now i am unable to turn on the bluetooth because of this Can anyone suggest me any alternative way to enable the bluetooth without hp wireless assistant --------------------------------------------------------- If any user are looking for hp support assistant for windows or or vista then download Problem Wireless Assistant & Support Assistant, How Turn On manually WLAN & Bluetooth the latest version from this link http http h www hp com helpandsupport hp-support-assistant html ------------------------------------------------------- please reply soon

A:Problem Wireless Assistant & Support Assistant, How Turn On manually WLAN & Bluetooth

Almost one weak passed away.... and still no reply to this post.

http://www.vistax64.com/software/300343-problem-wireless-assistant-support-assistant-how-turn-manually-wlan-bluetooth.html
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I just purchased this from HP updat... My notebook 15 is stuck logo Windows on HP 10 after an old friend so it didn't come with any My HP notebook 15 is stuck on HP logo after Windows 10 updat... of the installation CD's After downloading and installing Windows the computer booted up but is not stuck in the logo mode I tried doing a reset by removing the battery and the cable and holding down the power button l while inserting the cable and the laptop turned on Still stuck in logo mode I ran every test I could and it passed Memory test PassedProcessor test PassedHard Drive SMART Check PassedHard Drove Short DST Check PassedThe only thing that I noticed when I did a cmd scan is that it said that Windows Resource Protection found corrupt files but was unable to fix some of them Details are included in the CBS Log windir Logs CBS CBS log For exampleC Windows Logs CBS CBS log Note that logging is currently not supported in offline servicing scenarios That's the only fail that I got Please help I'm not sure what else to do I can't restore to an older update since this was my first time using it after a factory reset

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/My-HP-notebook-15-is-stuck-on-HP-logo-after-Windows-10/td-p/5746778
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I think the revamped Support Assistant is brilliant - especially for drivers where it checks your PC, rather than give you a list of driver updates for your model, as the old website-based Driver Update checker did. It has an "Add a device" facility but it doesn't find my HP DCP_J315W printer, connected via wireless. Does Support Assistant support printers? edited 08:07: typo




New Envy 15-AH151saOlder Compaq Presario CQ71-320SA screwed up by Microsoft's free upgrade from Win7 to Win10

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant-does-it-support-HP-printers/td-p/5639302
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I have been using HP Customer Support and HP Support Assistant to prepare for an upgrade to Windows 10 on my HP TouchSmart 520-1070 Desktop PC (QP792AA#ABA) and am stopped by a disagreement between the two. Customer Support > Software and Drivers > HP TouchSmart 520-1070 Desktop PC lists 32 programs or drivers as of 6/7/2016 as available. HP Support Assistant > My PC, Updates > Check for updates and messages as of 6/7/2016 states "No Updates are Available". Should I ignore HP Support Assistant and use Customer Support to download and install the 32 updates?

A:Support Assistant

Harvof StPaul, welcome to the forum. Personally, I would definitely try to install the updates.  You won't be able to upgrade to Win 10 if your system is not up to date. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Support-Assistant/td-p/5649352
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Hello everybody. As many HP users, I use to run HP Support Assistant to check for the availability of updated drivers and software for my Envy 4 ultrabook. I'm running the most recent version of Support Assistant.A few days ago, I've noticed that Support Assistant cannot connect to the Internet and look for updates, but it was able to download and install the upgraded version that I'm currently running. This strange behaviour began after installing Microsoft Visual Studio 2013, that created some network adapters probably related to the Windows Phone Emulator. I can say for sure that my network connectivity works fine, but the program still reports that it cannot detect an Internet connection.Is there any known issue involving Visual Studio 2013 and HP Support Assistant? Thank you. Bye.



Luigi Bruno

A:HP Support Assistant

Hello LuigiBruno, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I am unaware of any issues involving HP Support Assistant and other software. I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this we can provide you with accurate information. Which Windows operating system am I running?Is the Windows Version on My Computer 32-bit or 64-bit?Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant/td-p/3516695
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In the lower right hand corner or my screen HP support assistant is available.  I clicked on the assistant and found I had three messages all dealiing with the printer.  There was a yellow triangle over the Assistant icon.   I read and attended to all the messages, but the yellow triangle is still there.  I called HP support for my printer and they indicated that it was a computer problem not a printer problem even though every message dealt with the printer.  Can anyone help me get rid of the yellow triangle.Thanks so much

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/HP-support-Assistant/td-p/5708990
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Hp Support Assistant, stopped working after installing Windows 10 upgrade assistant. Have tried uninstalling, reinstalling, still will not work. HP Envy 17" is only, 4 months old, game with Windows 10 installed, this is the first upgrade to Windows 10. Don't know what else to do. Any suggestions?

A:HP Support Assistant

beabob Hello;Allow me to welcome you to the HP forums!I read your post about problems with your new HP PC and wanted to help.You should not be having problems with a PC this new.While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!Good Luck

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Support-Assistant/td-p/5738013
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My upgraded HP Support Assistant 8.1.40.3 isn't scanning my files to determine if I have the latest updates for my HP LaserJet 200 color MFP M276 PCL6 printer. I get continuous notices to update the same updates I've updated three times before.i.e., LJ-Pro_200_color-MFP-M276 driver-installer-15188, and,LJ-Pro_200_color-MFP-M276 full solution-15188.Please fix your HP Support Assistantgsl122 

http://h30434.www3.hp.com/t5/Commercial-PC-Software/HP-Support-Assistant/td-p/5452649
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does this program suppose to detect, download and install missing drivers for windows 7 as well?

A:HP support assistant

Hi, Yes, but your machine has Windows 10 pre-installed.     http://support.hp.com/us-en/document/c04779012 It may not run properly. Regards.

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-support-assistant/td-p/5598606
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looking for the reason that when the support assistant FAILS a download/install that the reselection of that software has to once again download the software yet again? Should it not already be downloaded?

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-support-assistant/td-p/5829478
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Hi, How can I disable the HP assistant from restarting my computer everytime it has an update. You only appear to be able to postpone it. It keeps interrupting what I'm doing, especially when I'm downloading software updates (large ones from apple) and then I have to start the download all over again. I have a slow ISP and it can take several hours to download an update. Days if it is interrupted.

A:HP Support Assistant

HP Support Assistant is a one-stop solution for connected, contextual support for your PC and printers. It helps you maintain your PC?and printers? and avoid or resolve problems using automated updates and self-help options. The above is what is defined as HPSupport Assistant.  It is an inbuilt app that will help you find solutions pertaining to your system by self checking the warranty/serial No/Hardware configuration/software etc., to assist you in narrowing down thesolutions to any of your problems.  The only annoying part is, at times it pop's up as and when it wishes to provide some information about your system.  There are multiple ways to stop this to work automatically. However, if you dont require self help options with your laptop/desktop pc, you can go ahead and uninstall it.  Will not effect any other part of your software/apps/performance etc.,.

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Support-Assistant/td-p/3681368
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Why is it, HP Support Assistant is telling me I need to update drivers that don't need updating and actually to older versions of the drivers I already have installed?

http://h30434.www3.hp.com/t5/Commercial-PC-Software/HP-Support-Assistant/td-p/5467085
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I just finished rebuilding my HP ENVY TouchSmart 17? m7-j120dx Notebook PC  with Windows 10 Professional (I did not do a recovery; I just booted from the ISO and installed a clean OS).  I would like to install the HP Support Assistant and I found the link to download it and I installed it but the only thing that appears to have installed is the HP Support Solutions Framework.  I have an HP ENVY Phoenix 860-180st Desktop to use as a reference and I see an actual HP Support Assistant in Add/Remove Programs on it but on my Notebook, I only see the Framework.  Any suggestions?  Thanks

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/support-assistant/td-p/5647608
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Some of the HP drivers were lost (HP 4480 desktop All-In-One) when I D/L W-10. Went to HP.com and replaced all drivers. All is well, except, I now have HP support assistant in my startup taskbar location. It is not listed in taskbar start section. Read where it can be beneficial, so maybe not uninstall it,,,just stop from startup.  Would like advice whether if it were NOT in startup, would it crash my other printer functions...? Also advice as to Best Way stop it from start... Thanks for any and all replies......Also is it possible to change forum name...???? Thanks again...Jim

A:HP Support Assistant

Go to start and type msconfig in there under startup tab. If not in there try services tab.

http://www.bleepingcomputer.com/forums/t/593538/hp-support-assistant/
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Hi     is anyone besides me having trouble with there Hp support assistant? the contact Hp support chat will not show up on it. my warrantty tells me it is expired but its good until next year. refresh warrantty status does not work. check for latest version does not work i have tried to uninstall and reinstall it still does not work. i have even wiped out and reinstall the computer and windows 10 home 64 bit still does not work. can anyone please tell me what to do on getting this to work again? thank you for any help on this.

A:Hp Support assistant

@Brad37?, welcome back to the forum. I know that you have uninstalled HPSA and reinstalled it, but try using the latest version found here.  I suggest that you use Revo Uninstaller to uninstall it.  I use the FREE version and the Advanced option.  This has corrected problems for other members using Win 10. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/Hp-Support-assistant/td-p/5740842
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Hi I am facing 2 problems: 1) How do I turn on my keyboard lights (backlit)? I can't find any light button. 2) HP Support Assistant prompts me to update HP  Notebook System BIOS Update (Intel Processors) but it's taking too long to download n install, I mean it's not working. Pls provide solutions for these 2 problems asap, thk u so much! Best Regards,Jerica

A:HP Support Assistant

Hi,       Answer's are as listed below:- 1. http://support.hp.com/in-en/document/c05149471 Product specs does not mention that the unit was shipped with backlit keyboard, but you can try press F5 to enable it (If the unit is shipped with one). 2. Download the BIOS drivers from the below link, select the operating system from the list and then download the lastest BIOS update. http://support.hp.com/sg-en/drivers/selfservice/HP-Pavilion-14-Notebook-PC-series/10862154/model/118...

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant/td-p/5711256
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So HP support assistant works terible on my computer and according to your support site support assistant has ALOT of ssues for me it started with everytime I used HP assistant support Support assistant it would make my computer crash completly where i HP support assistant manually had to shot it down So it got uninstalled but when I tried to scan with task manager it found an old file from the program but I couldnt get acces to the path I then decided to install it again to be able to run the scan efficiently HP support assistant But oh boy Now after i shut down the computer and turned it on again everything and I men EVERYTHING runs so slow you cant HP support assistant even fathom I am lucky if It can run any bigger programs so my question is do any other have the same issue experience nbsp Note any help from HP employee will be disregarded I have dealt with you before I hve done all the troubleshoot and YES the issue lies with you And since you wont accept that fact then I dont have any hope for you being able to actually asist with support on a product you made and thereby seeking of the ones actually willing to help - those dealing with the same issue as customer as I am Any advice other than the HP support is welcomed nbsp Thanks Dan

A:HP support assistant

Problems with HP Support Assistant can sometimes be resolved by uninstalling/re-installing. I have left it uninstalled and check for software and driver updates manually. I prefer to get rid of software that leaves event viewer littered with errors. As does HPSA.

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-support-assistant/td-p/5600160
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I am having a problem with my Hp support assistant.  I have uninstalled and reinstalled and it is still doing the same thing.  It doesnt seem to go past connecting to hp  This has been happening for about the last week

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/hp-support-assistant/td-p/5742081
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I"ve tried to open Support Assistant in all the ways possible and it will not open. The only link I have to it is in "Start", "help and support", and when I click on HP Product Assistant, I get a box saying "The software program is not found" - yet I have installed (successfuly?) it twice. It is not found in "Control Panel" nor is ther any icon anywhere. How can I create a connection between the link and the program - if indeed it is on my PC. I have a desktop Hp Pavillion Model #: p6120t
Software Build #: 93NAv3PcA5, with Windows 7 (HP provided upgrade at purchase) and need help.
Thanks in advance for ANY help you may gave
sayger2

A:HP Support Assistant

Use Revo Unstaller(free) and remove any and all HP supports assistant files.
Then click on this link and install updated HP latest version....

ftp://ftp.hp.com/pub/softpaq/sp46001-46500/sp46005.exe

http://www.sevenforums.com/software/140410-hp-support-assistant.html
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Very recently took delivery of a new Pavilion with Windows 10 preinstalled. So far, the only software to cause me serious problems is the HP Support Assistant, which has not only locked up the PC twice but also chewed up 99% CPU. Have tried to remove it from the Startup using HP's own online instructions - which are wrong. Starting msconfig and then clicking on the Startup tab says that I have to use Task Manager. But the latter does not list Support Assistant - although there is an anonymous 'Program' which looks suspicious. So have basically resorted to turning off anything I can from within Support Assistant. Result is that PC is running much better. Please spare us this malware.

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/HP-Support-Assistant/td-p/5607969
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My hp pavilion notebook had hp support assistant on it when I first got it. After a reset at the place of purchase, it was gone. can anyone tell how to download it? I have Windows 10.

A:HP Support assistant

Hi Cheryl,

Thank you for your question.

We could also search ?HP Support Assistant? in Window 10 search bar to check if we could find it.

In addition above suggestion, you could also ask for help to HP supplier.

If there are any questions regarding this issue, please be free to let me know.

Best Regard,

JimPlease remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Jim Xu
TechNet Community Support

https://social.technet.microsoft.com/Forums/en-US/07fe08a1-04c6-4e89-843f-cf1d6b779bcc/hp-support-assistant?forum=w7itprohardware
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Hi I am new to the forum so apologies if I break any rules unintentionally or if this is a stupid question nbsp My question relates to the newest update of HP Support Assistant version framework configuration files on a Windows Professional -bit machine nbsp My problem is that HP Support Assistant doesn't seem to get past the check for messages and updates stage when attempting to find HP Support (bug?) Assistant the latest updates see image below nbsp nbsp I have tried to check for updates for my machine as well as for my home printer and both lead to the same result in the image above In previous versions of HP Support Assistant this did not happen because it would progressively go through each stage of the process while replacing the present grey crosses with green ticks nbsp I have tried uninstalling HP Support Assistant installing it with a previous version and then updating it both through HP Support Assistant (bug?) the software and through a later executable all to no avail nbsp I know that a problem exists nbsp because I checked my model's software downloads page on HP's website and found that my machine was not on the latest BIOS version because it never showed up in those failed checks for updates so I had to manually download it and update my BIOS from the executable However in previous versions of HP Support Assistant I received updates for my BIOS and other software without trouble nbsp I hope you can confirm whether my software is acting up or whether this is a bug related to the version described at the beginning of this post nbsp Any replies will be nbsp appreciated nbsp Thanks in advance

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant-bug/td-p/5716971
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Hello My computer is HP Pavilion 500-205eo and operating system is Windows 10 (64 bit). After november 2015 windows 10 update my HP Support Assistant finished to work. (Note that it worked after I upgraded my windows 8 to windows 10 on august or september 2015)I uninstalled and reloaded this HP Support Assistant. When trying to install it the operation finished  without completion and I got a message "Log in with administrator privileges". I tried the installing today (once again) but the result was the same as earlier.   I am the only user of my computer and I always log in as an administrator. There is 1,5 terabyte free space in my hard disk.What to do ? heppu

A:HP Support Assistant

heppu Hello;Allow me to welcome you to the HP forums!I read your post about problems you're having with HP Support Assistant (HPSA) and wanted to help.Here are some troubleshooting steps you can try: HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8) | HP® Customer SupportGood Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant/td-p/5606735
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Is there any way to print in a file all the specifications provided by hp support assistant in order to use it if i want? e.g after a format the name and edition of wifi adapter. Thank you

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-support-assistant/td-p/5796417
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After reinstalling Support Assistant, (Win10 Upgrade Crash), the NEXT botton in the lower right corner of the Wellcome Screen, stays dimmed, so inaccesible.Hoe to solve this problem, please?

A:Support Assistant

Hi @PHW26,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with Windows 10 crashing. I will be glad to help you.Please post the full product number of your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Please get back to me with above information, so I can help you better. 

http://h30434.www3.hp.com/t5/Commercial-PC-Software/Support-Assistant/td-p/5691123
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Tech Support Guy System Info Utility version 1.0.0.2, OS Version: Microsoft Windows 7 Home Premium, Service Pack 1,64 bit
Processor: Intel(R) Pentium((R) CPU B950 @ 2.10GHz, Intel64 Family 6
Model 42 Stepping 7, Processor Count 2, Ram: 4043, Graphics Card: Intel(R) HD Graphics Family, 1797 Mb
Hard Drives: C: Total-457016 MB, Free-409268 MB; D: Total- 15658 MB, Free-1699 MB; E Total 4055 MB, Free-1103 MB;
Motherboard: Hewlett-Packard,1671 Antivirus: Advanced SystemCare Ultimate, Updated and Enabled

I am having a problem with HP Support Assistant. It has an error occurred on the top. When I try to uninstall it it also has an error message saying Error # 1315 A network error occurred whilr attempting to read from C:\Windows\Installer\HP Support Assistant.. Then it says C:\swsetup\SP58915\Metro.xml

I tried getting it fixed through HP but after 3 hours on the phone he was not able to help.
 

https://forums.techguy.org/threads/hp-support-assistant.1088896/
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Hello - I've just bought a 24-n075na. HP Support Assistant repeatedly wants to update the following prodcuts'HP Display OSD''Intel Wireless Display'& then wants to restart.

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/HP-Support-Assistant/td-p/5784893
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Problem with supoort assistant when i use it to check for Hp updates it says conecting to hp server which goes okay but then it just stops on the 'Downloading messages and updates defintion'. then all i can do is click next which just takes me back to the support assisant home page thing. ive tried uninstalling it and reinstalling it and that hasnt helped.

http://h30434.www3.hp.com/t5/Commercial-PC-Software/Support-assistant/td-p/5700586
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Got message that HPSF exe has stopped working quot this application has encountered a serious problem and must close quot It also says to click quot OK quot to automatically restart this application Get Won't Assistant with Support HP Run HELP pop-up from Windows shows the scrolling at bottom of the pop-up for a second or two and then the pop-up completely disappears Also received message quot sp exe is corrupt or invalid but I can't remember if HELP with HP Support Assistant Won't Run from HP or Windows Also my Norton can no longer run scans get an quot X Error During Scan quot and some other problems with Norton And my printer HELP with HP Support Assistant Won't Run won't print get message that says printer quot offline quot or quot no power quot But it's plugged in I'm going crazy trying to find articles etc to fix this problem Finally came across an article in WindowsTechies com on how to fix HPSF exe errors Norton says it's safe to use Can someone confirm that this download is safe and will fix my problems Thank you And if you all confirm that it is safe to use I will have a few questions to ask re some aspects of the download Thank you so much

A:HELP with HP Support Assistant Won't Run

Also, my Norton 360 can no longer run scans




Do a scan with Malwarebytes and let us know results. Also, check the Event Viewer. (ControlPanel/System'/Admin Tools/Event Viewer) and Device Manager to insure drivers are updated.

Can the HP Support Asst be uninstalled and reinstalled from the HP Support Site ? May be best.

You also may want to check the HP Support Forum and website for info and to insure you have latest HP drivers.

https://www.malwarebytes.org/

http://www.eightforums.com/system-security/68720-help-hp-support-assistant-wont-run.html
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Question for everyone I work as a bench tech for a local computer store I repair and build build computers as well as consult with customers about their computers I have been told Support Assistant HP that HP support assistant is actually useful software At risk of sounding ignorant I have always been under the impression that it was pretty much junk software from HP and removed it along with a lot of other junk software that comes with the new computers like PDF complete Norton Internet Security -day trial etc But I have a couple guys here though that are swearing up and down that HP Support assistant works better when trying to get drivers HP Support Assistant for a new HP computer rather than just going straight to HP s website because quot HP s website HP Support Assistant doesn t have the most updated drivers quot I am having a hard time swallowing this so I thought I would ask around What say ye I would appreciate some answers nbsp

A:HP Support Assistant

I can't really say personally yet because I haven't had my computer but 2 months. But, if it is software that has been installed on HP computers for years, then I haven't missed it because I have been purchasing HP computers for a long time. When I got this one, I searched the programs I was suspicious of, and HP Support Assistant, was one of them. Everything I read leaned more toward "didn't need it" so I uninstalled it. Time will tell I guess but their web site has always worked for me in the past when I needed drivers, etc.
 

http://www.techspot.com/community/topics/hp-support-assistant.192416/
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I keep getting a message on my printer in HP Support Assistant and I delete it but it comes right back no matter what I do.   I have uninstalled and Reinstalled HP Support Assistant but it does not seem to help. My printer is a HP Envy 5530 All in one.  

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/hp-support-assistant/td-p/5714813
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Hi  Can anyone help... I have notice that when I check for new updates in the HP Support assistant I get the screen shown below... It appears that it is not working...   I know it was working OK, and I have just refreshed the warranty date so I know it speaks to the HP servers... Do the crosses mean there are no updates or it is not working?   I do have about 5 outstanding updates which I have not istalled could that cause this? I have just checked for updates for the support assistant and it came straight uop that I had outstanding updates. Stuart 

A:HP Support assistant

Think I have sorted it... I went into recovery manager and just re-installed the HP Support assistant and it now seems to work   Stuart

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-assistant/td-p/5736660
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I have sent numerous messages to HP requesting info on how to update my HP Support Assistance app to reflect the purchase of my Care pack extension, but I never hear anything from HP. My Care Pack still says expired, but it has long since been payed!!!!!!!!!!!!Care Pack SKU: HP 2y 3d Onsite Envy DT HW SupportEmail ID: [Personal Information Removed]Hardware Product Number: E3W49AV

A:HP Support Assistant won't update

@GunnerBob

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum.

 

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Support-Assistant-won-t-update/td-p/5589764
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hi, as i open HP SA( aupport assistant), it's stuck in loading and uses 100% memory but never loads up. i  have tried uninstalling and installing the latest available version, and restarting every time i uninstall and after i install before runing the program. when i tried ending Hp support solutions framework,hp wmi service and hp message service from the task manager, the program does load up but none of its features and options seem to work.  

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant-not-working/td-p/5698926
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 HPSA keeps showing the updates for drivers, which already have been updated an hour ago. Whenever I open the HPSA, It keeps showing all the drivers, Even Updates ones under the action log. And if you select any of them, it prompts for a Download and Install for selected one (Even if it has been updated a few minutes ago).Is it a bug/error in software because if I have updated all the suggested drivers and run "Check FOr Updates" manually, then the action log should be cleared if all the drivers are up to date. But that's not the case. It  keeps listing the recently updated drivers and starts downloading them again, if selected.Although it up to the user whether to download them again or not, But the question is, Why the hell the option of selecting and dowloading the Updated Drivers being provided there????

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Support-Assistant-is-Inefficient/td-p/5750496
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It´s related to HP Support Assistant software.I have 8 actualizations items pending to be included in the system.When I chose some of these and I push DOWNLOAD & INSTALL, the software begins with the first one, open a new screen, and works fine until the item download is started, and looks like there is an eternal loop and the progress bar never go ahead. After some minutes, I need to stop process. Due to this situation, I have a lot of pending?s actualizations. I will need some help, please.Thanks. By. Sistema Windows 10 Home 64-bit.CPU Intel Core i7 6700K @ 4.00GHz Sky lake 14nm Technology.RAM  16,0GB Doble-Canal.Placa base HP 2B4B (U3E1).Gráfica   SMBX2231 ([email protected]) NVIDIA Ge Forcé GTX 970.Almacenamiento:238GB SanDisk  (SSD)931GB Seagate (SATA).Unidades ópticas  Hp HLDS DVDRW.Audio Realtek High Definition Audio.

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/HP-Support-Assistant-problems/td-p/5834268
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Hello everyone, my HP Support Assistant doesn't open either from clicking the (?) icon in the taskbar or double clicking directly from the file location. Reinstalled twice but it still happens. I noticed when I try to start the program, HPSF.exe appears in processes tab in task manager but nothing else appears. My HP Support Assistant version is 8.3.27.17.

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant-won-t-open/td-p/5706383
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When i run the HP Support Assistant in my notebook (model HP Split x2 PC), it just keeps asking me to reboot or delay the reboot to 1 hr later.I simply can't proceed to next step at all.Even if I follow the instruction and rebooted my notebook, when rerun the HP support assistant app again. The same issue keep poping up. I can't not proceed to next step. Click delay the reboot for (eg. 1 hr) will just close and quit the app. How to fix? Thanks,Nkboy  

A:HP Support Assistant keeps asking me to restart

It is probably corrupt. Uninstall the HP Support Assistant and then use the recovery manager -->Install drivers and applications option to reinstall it.

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Support-Assistant-keeps-asking-me-to-restart/td-p/5142521
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Hi! Unfortunatley I have some problems with HP support assistant because I'm not able to update the list of the possible updates for my PC!How Can i solve this problem?

http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Problem-with-HP-Support-Assistant/td-p/5813102
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Recently when I open HP Support Assistant (& HP Utilty Centre) pages open on screen but they are grayed & unresponsive & so are unuseable. I tried re-installing but the Install stops suddenly & closes.How do I get it to work correctly again? 

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant-unresponsive/td-p/5658591
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Hi I have a new HP15 notebook running WIndows 10, so I'm new to all this. The HP Support Assistant icon has appeared in the task bar with a double exclamation on it.  When I hover the mouse over it, it says "Important action needed", but when I click on it, there is nothing I can do.  The HP Support Assistant window is disabled by a welcome screen in front of it, and the Next button in the welcome screen is also disabled.  So I can select my preferences for updating etc, but I can't activate them or get beyond the welcome screen. Is this me, or is there something wrong?











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A:HP Support Assistant on new notebook

peterw29 Allow me to welcome you to the HP forums!I read your post about the HP Support Assistant problem and wanted to help. You could try downloading the latest version from this page and seeing if that works: HP Support Assistant | HP® Official Site But if that doesn't fix it, why not just let HP fix it for free!!  You should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlGood LuckI am a volunteer and I do not work for, nor do I represent, HP.========================================================================If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!If they helped resolve your issue, please click "Accept As Solution" to help others find similar information.

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant-on-new-notebook/td-p/5520229
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Good Morning Experts! I can download HP Support Assistant but it will not install. I cannot locate any trace of HPSA, not even an old version. Thank you!

A:HP Support Assistant will not install

Thank you for visiting the HP Support Forums and Welcome.This may help to resolve  your issue.HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8)http://support.hp.com/us-en/document/c03601631#hpexpertdayRegards;DebashishI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem. 

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant-will-not-install/td-p/5624591
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I have lost the HP support assistant icon which was in the bottom right hand taskbar

A:HP Support Assistant icon

Hi, Right click on an empty area of the Taskbar, select Toolbars and enter a checkmark against 'HP Support Assistant'. Regards, DP-K

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/HP-Support-Assistant-icon/td-p/5817609
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HELP!!!!!!   I have HP Support Assistant installed on my laptop when I click on check for updates I get black crosses in the following sections, downloading messages and updates definition, gathering configuration information, analysing your system and preparing action list.  There is one green tick by  Connecting to HP Servers.  I am the administrator and I have tried uninstalling then turning off McAfee and reinstalling but still the same.  I have contacted HP on numerous occasions and they keep sending links to update drivers but nothing works can anyone help me PLEASE

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Support-Assistant-Program/td-p/5826544
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Hello, we have two identical desktops HP ProDesk 600 G1 SFF running Windows 10 (64 Bit) with the most recent Windows updates installed. On both of them today I have installed the HP Support Assistant. The version info of the Support Assistant says: HP Support Assistant: 8.3.27.17Framework: 12.5.26.37Configuration files: 8.0.6294.2155Contact information: 37386108 All updates for the Support Assistant software have been installed on both machines. While on one of the desktops the Support Assistant works fine and could download and install the  available updates on the other machine the update process stops before downloading the updates with the following screen:Several uninstall/reinstall cycles (with reboots after each step) did not help to remedy this issue.Any advice would be greatly appreciated. KInd regards, Hans-Georg

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/HP-ProDesk-600-G1-SFF-HP-Support-Assistant-is-not-able-to/td-p/5702772
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Hi, I recently bought a HP mini 220HD and since the very first day the HP Support Assistant has been nothing but an annoyance and a nuisance. The final straw occured tonight when I was installing an app and the assistant decided that it would run the "tune up" half way through!! It set a restore point, without permission/confirmation and then started to defrag the hard drive... WHILE THE APP WAS INSTALLING!! At other times, it pops up with annoying and useless information, completely interupting what I am doing and in some cases causing full-screen apps to crash and losing information that hasn't been saved etc etc etc. So.. is there a safe way to remove this from my netbook while still retaining the rest of the functionality of Windows 7 Starter and Norton Internet Security (which seems to be integrated into the assistant at some level)?

A:Removing "HP Support Assistant"

 light487 wrote:Hi, I recently bought a HP mini 220HD and since the very first day the HP Support Assistant has been nothing but an annoyance and a nuisance. The final straw occured tonight when I was installing an app and the assistant decided that it would run the "tune up" half way through!! It set a restore point, without permission/confirmation and then started to defrag the hard drive... WHILE THE APP WAS INSTALLING!! At other times, it pops up with annoying and useless information, completely interupting what I am doing and in some cases causing full-screen apps to crash and losing information that hasn't been saved etc etc etc. So.. is there a safe way to remove this from my netbook while still retaining the rest of the functionality of Windows 7 Starter and Norton Internet Security (which seems to be integrated into the assistant at some level)? You can go into the preferences and turn of those features.  I would not recommend uninstalling it, as it's vital to maintaining the system.  It's also got diagnostics tools such as the battery check  utility that support will require you run. 

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Removing-quot-HP-Support-Assistant-quot/td-p/250207
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Hello Dears!!at start up i receive this error always. Please help me to solve this issue. Regards. Thanks

http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Support-Assistant-Issue/td-p/5616671
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I just downloaded and tried to install sp50843 after having used Remove Program from Control Panel to uninstall previous SP version.

During the last stages of the install I am getting a pop-up with the message:

The application was unable to start correctly (0xc000007b). Click OK to close the application. The window name that appears is: HPSF_Utils.exe - Application Error

Anyone have any idea of a fix for this problem?

Thank you.
 

https://forums.techguy.org/threads/hp-support-assistant-sp50843.980628/
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Hi Tech guys, HP support assistant is not working, after it loads, it hangs up with an error as occurred. I have tried reinstalling the latest but still no luck. HP are not helping and I notice others are having the same issue? Does anyone know the fix, or is there a suitable alternative to use? Cheers
 

A:Solved: HP support assistant

closing this thread, I tried hp.com.au and that did he trick
 

https://forums.techguy.org/threads/solved-hp-support-assistant.952606/
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I recently bought this notebook with ten months warranty still on it. HPSA presented a message asking me if I wanted to download available updates, and I started the process. It has been "downloading" for two hours now, with no activity on the wifi according to the task manager. Should it take this long? Edit: I just cancelled out of that and opened up SA so that I could request a download manually. SA tells me that there are no updates available, so why did SA flag up available updates in the first place?











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A:HP Support Assistant problem

Sorted.I downloaded the update for HPSA and ran it, lots of Wi-Fi activity, but it only identified one update as necessary.I then went to Device Manager and went through all the devices in turn, finding many updates necessary.Now that doesn't inspire confidence in HPSA, but I know what to do in future.Thanks for your help Sparkles1.

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Support-Assistant-problem/td-p/5599328
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HP support assistant sent me an urgent message (two exclamation points) telling me "important action needed" and that windows firewall is off. I checked windows firewall through the control panel and it shows windows firewall is on for both public and private networks. Why is HP support assistant telling me that the firewall is off and windows is showing the firewall on?? Is the firewall on or off and how do I fix this issue?











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A:support assistant issue

If Control Panel shows it as on then it is on. There is sometimes a glitch with Support Assistant only looking for the security software (trial) that comes on many HP machines. If your machine came with McAfee Security Suite or Norton and you uninstalled it that may be what support assistant is looking for. Just ignore the warning- should be an option to delete or ignore.

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/support-assistant-issue/td-p/5602265
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HP SUPPORT ASSISTANT was not working properly, so I uninstalled it and then reinstalled it. At first, I got error message 2753. So I reinstalled it again and got error message 1639. What am I doing wrong? Bruce

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Cannot-install-HP-SUPPORT-ASSISTANT/td-p/5650121
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Hi For the record I am on a HP Pavilion -g c x AMD A - APU w Radeon HD Graphics computer running Windows and using IE with Zone Alarm Firewall and Antivirus Spyware as my security I have only been using this All-In-One computer and the installed Win system for about two weeks now ever since my former machine running Windows Pro decided it was time to die Slowly but surely things are starting to fall into place using this new Windows system However for one reason or another I can no longer get 'HP Support Assistant' to open up I say no longer because when I first got this system I did have it open for me but I never used it I just made a shortcut and load on 8.1 Assistant Win HP Support won't moved on to other things Now when I HP Support Assistant won't load on Win 8.1 click on my shortcut it brings up the HP Support Assistant window but it just sits there and acts like it is trying to open but it doesn't Same thing when I try to open the actual program When I go to the file location I note that it was last modified Aug when I was on my other machine running Win Pro Any ideas how to get it working again Thanks and regards harts ever

A:HP Support Assistant won't load on Win 8.1

HP Support Assistant has been very problematic. It works of some Windows 8/8.1 but not on others and nobody knows why. It is a useless piece of software and suggest you do use it. I have tried it, some days it works and some days it doesn't, it has been very inconsistent. I also have seen cases where it has bricked the system especially where the BIOS is concerned. There are plenty of tools online that are free for the most part you can use that would do a better job.

http://www.eightforums.com/software-apps/59016-hp-support-assistant-wont-load-win-8-1-a.html
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Computer Model: HP Envy Phoenix h9-1420tOS: Win 8.1 Pro 64-bit HP Support AssistantVersion: 8.3.27.17Framework: 12.5.26.37 Since upgrading to the latest version of Support Assistant, I am unable to check for updates. The program successfully completes the first step "connecting to HP servers," but then fails (shows gray x-mark instead of green checkmark) to complete the remaining steps:Downloading messages and updates definitionGathering configuration informationAnalyzing your systemPreparing the action listAny suggestions on getting this to work? Steps I've tried: uninstalling with Revouninstaller, reinstalling, rebooting

A:Support Assistant Won't Update

@troubleshoot411?, welcome to the forum. I agree with using Revo.  It is my go to app for malware.  When you used Revo, did you use the Advanced option?  This will not only remove the program from the HDD, but it removes any remnants from the BIOS.  If not, this could be the problem.  I suggest trying the Advanced option to remove HPSA and shut down the computer.  Then, boot and reinstall HPSA from here. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/Support-Assistant-Won-t-Update/td-p/5718921
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I'm just curious if you can uninstall hp support assistant or if that wouldn't be a smart thing to do?

A:Can you uninstall HP support assistant?

Hi there again. Cleaning up a new laptop I see.

What I would consider is 1) if it voids the warrantee (if any) 2) getting hardware updates automatically.

http://www.eightforums.com/software-apps/59454-can-you-uninstall-hp-support-assistant.html
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Have uninstalled, but cannot reinstall. Went so far then said sending info to Microsoft

Regards Sam

A:cannot reinstall HP support assistant

Here's the place to go to post your problem about the HP Support Assistant: Home - HP Support Forum

http://www.eightforums.com/software-apps/70203-cannot-reinstall-hp-support-assistant.html
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I get a yellow exclamation over the HP Support Assistant icon. When I click it it shows that the printer has a message. The message is says that my HP Photosmart 7520 printer is out of paper, but the printer is not out of paper and is printing fine. There is no alert or warning on the printer itself. If I delete the message in Supprt Assistant, the message disappears but it immediately comes back and the alert stays. I have tried doing the update messages option, I have rebooted the computer and I have uninstalled and re-installed the latest veriosn of Support Assistant to no avail. How do I get this message to go away?

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/HP-Support-Assistant-Alert-won-t-go-away/td-p/5722533
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Support Assistant Message regarding issue printer had upon initial installation over a year ago that hasn't recurred since won't truly delete. Left-clicking the trash can icon causes the message to disappear from that window, but the yellow triangle remains on both the tray / toolbar icon and the printer device icon, and either toggling tabs or closing and reopening show the message reappearing. Others with a similar issue appear to have tried reinstalling, or uninstalling and reinstalling Support Assistant with no success. One reported apparently spontanous resolution, but that has yet to occur for days now.

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/support-assistant-delete/td-p/5715486
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I discovered that when I try to open HP Support Assistant none of the buttons work, none of the icons do anything and I cannot even shut it back down. I figured I would try and re-install it but when I go to windows Program manager it is not in the list. I found HP Support Assistant Framework and I tried to uninstall that but it gives me the error message Uninstall failed. (HP Support Assistant Framework is required by HP Support Assistant. I just want to get rid of the Support Assistant, the Support Assistant Framework and the whole software suite as I never use it and I wish I had never installed it in the first place.

A:HP Support Assistant missing

@trentjp7467? You can perhaps uninstall the HP Support Assistant from Apps and Features. Start (Windows key) > All Apps > scroll down, Right-click on folder HP Help and Support >Right-Click on HP Support Assistant > More > Uninstall Restart / Reboot your computer after the program uninstall completes When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant-missing/td-p/5629831
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Recently I upgraded my netbook from Windows 7 to Windows 10 and after successful update I decided to install HP support assistant. I installed it and it doesn't opened. After doing lots of restarts, install/unisnstall it was the same. P.S. Also I tried to install HPSupport Sollutions to get my computer model name but it says that it tries to get version 11.5... , and Windows 10 stock applications say that I  am not connected to internet wile I am connected and can easily surf the web.

A:HP Support Assistant is not opening up

Hi, Where did you get HPSA ? Please use the following suite:      ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71727.exe Regards.

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant-is-not-opening-up/td-p/5587896
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I finally got HP Support Assistant to open and run; however, the Health Analysis seems to hangup at the Downloading Updates stage. I am running an HP TouchSmart 600 1050 with Windows 7 64 bit. Do others have this problem?
 

A:HP Support Assistant Issues

if you check out hp's forums on the subject, many other hp users have this issue. you might find a solution there. have you gone to hp & looked for any updates for your model # and the support asst? there should be one there...
 

https://forums.techguy.org/threads/hp-support-assistant-issues.920439/
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i have gotten all windows up dates re loaded and redownloaded  hpa countless times to no avail  when i try to launch support assistant a windows box comes up and this is what it says Contact SupportMy problem: when I launch hp support assistant it says my version is wrong or fake on windows I go online and do the test it is a good version but it still keeps pop[ping up saying its not and now it says alert with guid:could not locae file or assembly HP.activesupport library vbc1760f423 eutral public key token 01a9746 or one of its dependencies the system cannot find the file specified failure to execute   please help scott forman  [email protected]

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/hp-support-assistant-not-working/td-p/5646087
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Hello: HP Support Assistant is no longer on my computer and cannot install the latest version.I am able to download, then dialog box states it is already on the computer and do you wish to overwrite. I click "yes to all" but it will not install. Any suggestions? Thank you.

A:HP Support Assistant will not install

Thank you for visiting the HP Support Forums and Welcome.HP PCs - Troubleshooting HP Support Assistant (Windows 7)http://support.hp.com/us-en/document/c02435801I am an HP Employee.My opinions are my own and do not express those of HP.**Click the Thumps Up Button on the right to say Thanks**

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant-will-not-install/td-p/5771865
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I have had my HP Laptop for going on a year now, and I have had no issues with it or Windows 7. My problem is that the HP Support Assistant will not work properly and never has. I get message that I have an issue that it has detected, but it won't let me do anything after I respond. Would much appreciate some help please. Thanks in advance.:
 

A:HP Support Assistant not working

Try using the Tools that comes with Windows 7

Repair Disc - sfc /scannow - Error Checking - Diagnostic Tool
---------------------------------------------------------------------------------------------------------
1. Error Checking- CD not needed
Start - my computer - right click local disk (C) - properties - Tools Tab -
Error checking section - Check now - check mark both boxes - Start -
This requires a restart to begin.
2. Start - Run - type - sfc /scannow - OK
Don't forget the space between c and /
You will need the Recovery CD if any thing is found wrong.
Not sure what CD would be needed for Windows 7
Their are 3 Install CD
Don't insert unless asked for.
========================================
Repair Disc
Start - Control Panel - Backup and Restore - at the left top corner -
Create a System Repair Disc - It may say DVD but a CD works OK
With the Repair Disc in the tray, Restart your computer and be ready
to press any key when asked.
If it doesn't find and fix right off than click next and follow directions
from the list that should come up.
=============================================
When you turn your computer on start tapping the F9 key to get to
the Diagnostic Tool. It test 3 things.
CPU
Memory
Hard Drive
 

https://forums.techguy.org/threads/hp-support-assistant-not-working.1014801/
Relevancy 58.91%

Didn't know what category to post this in. I open HP Support Assistant, and choose among the HP updates to download (bluetooth, BIOS, etc.).  I then click "download and install".  I then get the green checkmark next to "Connecting to HP servers", a green checkmark next to "checking available disc space", and a green checkmark next to "creating a restore point".  It then starts to supposedly download the first update, but the progress bar stays empty and never advances even if I leave it run for hours.  I end up having to click "stop", and then try again.  It also doesn't matter which update I try to download, I still get the same result.  Any ideas?

A:HP Support Assistant Not Working

Dear Customer, Please go through the below Document;http://support.hp.com/us-en/document/c03601631 If doesnt fix the  issue, Please reinstall HPSA.  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee  

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Support-Assistant-Not-Working/td-p/5841093
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i cant dowload hp support assistant. after download it is saying file is corrupted. the original file got deleted some how and i cant download another one.

A:i can not download hp support assistant

Hi, Please try the following one:     http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl... Regards.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/i-can-not-download-hp-support-assistant/td-p/5804293
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I am unable to open HP support assitant. It was working fine. I read about updating to the latest BIOS and drivers to prevent thermal shutdown. So I fixed that problem by updating latest BIOS and drivers. After that HP support assitant does not open. I tried uninstall and install. I did system recovery - basically undoing more than a day's worth of work updating things. Still cannot get HP support assitant to open up. While searching this forum I came across that several people have had this problem. We are recommended to update to the latest drivers. But if you do that then you have other problems. We buy computers to help us do our work. But it is frustrating when we are left to spend days trying to work around a system that does not work seamlessly. Please help!!

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant-does-not-open/td-p/5790724
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I replaced my factory 4 GB RAM with 8 GB of RAM.  Now in support assistant, RAM is not shown.  I uninstalled SA and reinstalled, I also did reimage and restore health.  RAM is not shown in SA, it was before, and SA doesn't download updates.  I have latest bios.  Can anyone shed light on this?  PC properties shows 8 GB of RAM so I know install worked.

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/RAM-not-shown-in-HP-Support-Assistant/td-p/5722687
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In trying to use the HP Support Assistant program, I get an error message stating that the "HPSF.exe has stopped working".  When I select OK to restart the application, I get the same error message.  Attempts to try and download the program have failed.  Thanks for any help.

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/Loss-of-HP-Support-Assistant/td-p/5802720
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HP support assistant indicated needed attention.  Wanted to install windows 10 recovery installer.  Ran for 4 hours, so I stopped it.  Now click on icon won't open or respond.  Still says important action needed.  Computer is a new HP pavilion laptop.  It has windows 10 already installed.

A:hp support assistant is frozen

Hello, Thank you for posting in the HP Support forum. Welcome ! Did you try to restart your computer (restart, not just shut down and then back start) ? If it doesn't work after restart, please uninstall HP Support Assistant (HPSA). It is not mandatory for your computer to work.If you would like to restore it back, please reinstall it. Here are instructions how to get it and use it:>> http://support.hp.com/us-en/document/c03467905>> http://www.hp.com/go/hpsupportassistant

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/hp-support-assistant-is-frozen/td-p/5586923
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Just recently I have had a problem with HPSA not updating with any of the updates there have been. I have uninstalled and reinstalled, and now no updates are there. I have tried checking for updates and messages but after it connects, it then fails (shows gray x-mark instead of green checkmark) to complete the remaining steps: Downloading messages and updates definitionGathering configuration informationAnalyzing your systemPreparing the action listI have tried doing an advanced uninstall through Revo and reinstalling through the website but with no success.  I did not uninstall the framework as I felt this could cause more problems.  Are there any suggestions? Thank you.

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/Support-Assistant-won-t-update/td-p/5736346
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My hp support assistant doesn't work anymore.Is it caused by my hp warranty is now expired or should it still work?I've tried to uninstall and reinstall but it won't uninstall.So i have this program with no support and can't delete it either UH?











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A:My hp Support Assistant quit working

Hi, It can be a real problem removing HPSA if it's corrupted, but here's an alternative method you may want to try. Unless you still have the installer, download the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page - and save the installer to your Downloads folder. http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html Next, if you don't have an extraction utility installed, download and install 7-Zip.  Please note, if you have a 64bit installation, download and install the .msi 64-bit x64 installer on the link below. http://www.7-zip.org/ Next, right click the HPSA installer you download earlier, select 7-Zip, select extract files and then click Ok.  Open the newly extracted folder, right click on UninstallHPSA and select 'Run as Administrator' - you may well see no progress of this attempted uninstallation, so leave the notebook to idle for a good 10 minutes before restarting it. Open your Downloads folder and delete the ?extracted HPSA folder? so you are just left with the original installer you downloaded. Now, run the Microsoft 'Fixit' on the link below and use it to install the new version of HPSA. http://support.microsoft.com/mats/Program_Install_and_Uninstall Regards, DP-K

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/My-hp-Support-Assistant-quit-working/td-p/2250627
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hp support assistant stopped working on my hp 15 r014tx laptop. After this problem I uninstall hp support assistant and download new hp support assistant Setup and intall but problem not sloved it still not working.I upload a screenshot which show what happen when i open hp support assistant. It's show error then stopped.    after that this happenthen it close automatically.Please tell me how i can fix it.my pc is upto date all software. 











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A:hp support assistant stopped working

Hi @rhl_yadav,  Thank you for your reply.  You stated if you reinstall Windows it works fine for a few days but then comes back. When it is working and before it fails, what changes? If you are unsure, please do a HP PCs - Refresh Your PC to Resolve Problems (Windows 8) to get it working again. Although this should not affect your personal data, I do suggest doing a backup to ensure no data does get lost. Create a restore point that you can go back to.  HP PCs - Using Microsoft System Restore (Windows 8) Watch closely to see if you can determine what changed that caused this difficulty.  Good Luck!

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/hp-support-assistant-stopped-working/td-p/5122406
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     Hello all. My HP Support assistant just upgraded to the new one, and is not working to find any updates at all. It keeps saying that it will search for drivers on -such and such- date, then afterwards I'll look, and it will have a new date, and says its never been updated. When i go to click on refresh, it says "Stopping Operating. Please Wait..."     When left alone for a minute it uses almost HALF of my computer resources, then I kill the process as it doesn't show its doing anything at all.     I tried re-installing the old one, only to have it get updated to the new one anyway... Any ideas would be greatly Appreciated. HP-DV6929WM. Intel Core i7-26630QM. 6 GB RAM. 750 GB Hard Drive.











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A:Hp Support Assistant Not Working - SOLVED

Hi, Try the following First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS. http://support.microsoft.com/mats/Program_Install_and_Uninstall When this has completed, restart the notebook. Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page. http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html After the installation, restart the notebook again. Regards, DP-K

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Hp-Support-Assistant-Not-Working-SOLVED/td-p/2251663
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The HP Support Assistant symbol in the task bar constantly shows a yellow triangle containing an exclamation mark and the tool tip meesage says "recommended action needed."   Opening the support assistant shows the message:"HP Printers - which cartridges work with my HP printer?" I have read the message and clicked the delete icon, but the message and the yellow triangle stubbornly remain.  Please advise how to remove this message once and for all from the Support Assistant.   The printer works fine! Many thanks Dave

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Removing-a-message-from-HP-Support-Assistant/td-p/5796830
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Hi guys,Well the thing is that my Hp Support Assistant is not connecting to internet so can never check for updates, obviously I can connect to internet, I can navigate with my browser and as you can see in below attached images the HP connection check is working fine. 

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Support-Assistant-can-t-connect-to-internet/td-p/5789344
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I have HP Support Assistant installed and would like to renew warranty to protect my Envy. Warranty expires May 21, 2016. How can I renew online.

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/renew-warranty-for-HP-support-assistant/td-p/5609369
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Hello, When I want to update my drivers I always use HP Support Assistant. It always worked fine until a couple of weeks ago. The program is not able to download the latest updates for some reason. Please help me fix this issue! Thanks! 

http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant-can-t-find-updates/td-p/5621940
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I accessed my desktop HP Support Assistant today and it still shows the printer (HP Officejet J4580) that I have uninstalled because it was replaced with a different printer (my husband bought me one). Is there anyway this printer can be removed from HP Support Assistant?

http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Products-that-appear-in-HP-Support-Assistant-Windows-7/td-p/5684671