Windows Support Forum

Virgin Media Speed Issue :/

Q: Virgin Media Speed Issue :/


I have 20mbps Broadband, today however i re-installed windows, having issues with my speed........

for some reason i can not seem to get past 5mbps

I`ve checked device manager and updated the lan drivers etc

anyone any idea why my line is so slow?

as my brother and a friend in the same street seem to have better results on etc

on virgin media gamefiles website, i can download files but yet still getting much slower speeds, i called virgin media they say that my account is fine and still at 20mbps so i have no idea......

anyone any ideas? please?
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Preferred Solution: Virgin Media Speed Issue :/

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I have been getting very bizzarre results for my download speed from a large number of test sites. which is normally very good is also giving me some very strange results no matter what server I use.

I am supposed to get 20Mb which I am getting but the results it gives me are 70Mb if not more.

I think it may have something to do with VM introducing 100Mb broadband, but I wanted to see if anyone else was getting these strange readings with Virgin Media or any other broadband provider.

A:Broadband Speed Checker going funny on Virgin Media?

Certainly different from mine.

I tested 5 random servers around the US with speedtest. Cox is my ISP.

All 5 were near 4 upload.

The downloads were 11, 12, 21, 22, and 28.

I tested Manchester and got 2 up and 10 down.
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Hi all I m a total computer novice I m afraid so please bear with me if I ask any daft questions I don t know whether it is coincidence or not but I had Vrgin round the other day to replace the modem with a I was optimistic as they did issues Speed - connection Virgin? and a speed test and it suggested I would get the full and the engineer seemed to think my PC was powerful enough to benefit Since then the computer seems to be running more slowly surfing doesn t seem much quicker and it is constantly failing to connect to websites I d say on at least of attempts to Speed and connection issues - Virgin? download Speed and connection issues - Virgin? a page even if it s just to open an email or bid o eBay I ll get told Speed and connection issues - Virgin? that Internet Explorer cannot display the webpage or more often the screen attched Could this be anything to do with the modem or anything the engineer did Or does anyone have any other ideas Layman s language only please lol

A:Speed and connection issues - Virgin?

I would open IE...Tools/Manage Add-ons...diable everything except Shockwave, Sun, Search Engine default, and the Network Diagnose mechanism.

Eliminate all toolbars in IE, turn off Filers and InPrivate Filtering.

Then reboot and see if there is improvement.

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Hello there Just a little question from a novice user I ve recently 7, (Virgin) Speed Query, Windows 200Mbps upgraded my speed with Virgin Media from Vivd Mbps to Vivid Mbps yet speed tests indicate I m only receiving around Mbps is this correct also are these laptops restrictive Speed Query, Windows 7, 200Mbps (Virgin) in anyway to larger speeds thanks alot ------------------------------------------------------------------------------------------- Toshiba Satellite C D-B- Processor type AMD E - Accelerated Processor clock speed GHz nd level cache MB Operating System Speed Query, Windows 7, 200Mbps (Virgin) Platform Windows Home Premium Bit Design Colour colour Matt black finish with textured pattern black keyboard System memory standard x MB maximum expandability MB technology DDR L RAM MHz Hard disk capacity GB drive rotation rpm Display size cm type Toshiba TruBrite HD TFT High Brightness display with aspect ratio and LED backlighting internal resolution x Graphics adaptor type AMD E - Accelerated Processor with AMD Radeon R Graphics memory type shared Internal video modes The following internal video modes are supported resolution x Interfaces external Headphone stereo Microphone combo socket external monitor HDMI-out supporting p signal format Multi-Card Reader supports SD Card up to GB miniSD microSD Card with adapter up to GB SDHC Card up to GB SDXC Card up to TB with UHS-I support up to MB s and MultiMedia Card up to GB RJ- USB USB integrated HD Web Camera with built-in microphone Expansion memory slots Wireless communication Wireless Technology Bluetooth LE Compliancy Wi-Fi Network Support b g n up to Mbps Wireless Technology Wireless LAN Wired communication topology Fast Ethernet LAN speed BASE-T BASE-TX Sound system supported audio format -bit stereo speakers built-in stereo speakers enhanced by DTS Sound Keyboard keys Windows keys Yes special features Matt black tile keyboard with comfortable tactile keycap design and -digit numeric keypad Pointing device type Touchpad with multi-touch control supporting various scroll zoom and launch functionalities at your fingertips Battery technology lithium-ion cell maximum life up to h min Mobile Mark AC adaptor input voltage autosensing AC adapter V for worldwide usage output voltage V output current A Physical dimensions W x D x H x x mm weight up to kg Bundled hardware AC adaptor Bundled software CyberLink MediaStory depends of the configuration CyberLink PowerDVD depends of the configuration DTS Sound Evernote McAfee LiveSafe - Protects ALL your devices complimentary day subscription Microsoft Office - month trial for new Microsoft Office customers TOSHIBA Display Utility TOSHIBA Eco Utility TOSHIBA Function Key TOSHIBA Media Player by sMedio TrueLink TOSHIBA PC Health Monitor TOSHIBA System Settings Security features HDD password on request slot for Kensington Cable Lock supervisor password user password Special features AMD AllDay Power ENERGY STAR qualified computer HD Audio support SM BIOS compliant nbsp

A:Speed Query, Windows 7, 200Mbps (Virgin)

I've recently upgraded my speed with 'Virgin Media' from 'Vivd70 (70Mbps)' to 'Vivid200 (200Mbps)' ... yet speed tests indicate I'm only receiving around 98Mbps, is this correct, also are these laptops restrictive in anyway to larger speedsClick to expand...

Have you checked your laptop's advertised 200 Mbps speed with both an ethernet connection and a wireless connection?
An ethernet connection will usually give you faster and more stable speeds than a wireless connection.
I get a much lower speed on wireless than I do on ethernet.

You may also need to reboot your modem/router before the new speed takes effect.
My ISP recently upgraded us from 150 to 200 Mbps, but the new speed didn't take effect until after I rebooted my modem/router.

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A:virgin media

Does the Link below help ...
Virgin Media - Set up the Virgin TV Anywhere app
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A:virgin media

Try deleting all Internet cache and cookies. Within IE 7 select Tools, Delete Browsing History, and Delete All...
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A:virgin media email name

Virgin doesn't require outgoing authentication.

Try the following smtp without the authentication box ticked -
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A:Virgin Media 50MB

Hi there .. That does seem very slow indeed .. I know at certain times your Download speed can be cut back .. Have you tested your Download speed though that is only a guide really .. If things do not improve i would complain ..
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A:linksys on virgin media

First off, can she connect directly to the Virgin modem? Did you power cycle the modem when you configured the router?

Let's see this for for any connected machines on that router.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.


Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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A:Virgin Media Super Hub and XP

Let's start with a wired connection and get that to be stable+reliable - - the wifi will then just fall into place.

WIRE a connection and disable the WiFi device

now get a command prompt and enter IPCONFIG /ALL >myTCP.txt

followup on this thread and attach the myTCP.txt file or copy/paste its content.
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I have just signed up for Virgin Media's Broadband service.

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A:Virgin Media Broadband and Vista

you can try this,

good luck
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A:Virgin Media wireless + Macbook


Ok so after hours of fiddling and deleting files I am finally connected wirelessly, although very unstable.

I get dropped every so often, websites take for ever to load and on i barely reach 100kbps (its a 10mb line).

I tried pinging my router and this is the output:

Macintosh-2:~ Kent$ ping
PING ( 56 data bytes
64 bytes from icmp_seq=0 ttl=64 time=249.905 ms
64 bytes from icmp_seq=1 ttl=64 time=133.708 ms
64 bytes from icmp_seq=2 ttl=64 time=9.913 ms
64 bytes from icmp_seq=3 ttl=64 time=86.584 ms
--- ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
round-trip min/avg/max/stddev = 9.913/120.028/249.905/87.033 ms

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A:Solved: Time Capsule with Virgin Media

The problem has now been resolved. The router has been removed from the configuration and after 'repairing permissions' and resetting, in particular making sure 'Bridge Mode' was NOT selected, my system is operating correctly.
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A:Wireless Router for Xbox 360 and Virgin Media

would you define further

but was terrible with xbox live.Click to expand...

and the exact model of the Belkin, it may have been wireless issues, or other issues rather than just the router
- Are you sure a replacement will fix the issue
What country are you in?
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A:Virgin Media broadband drivers in Windows 7

Hi Neil

How are you connecting the laptop to the modem - WiFi/USB/Cat5?
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A:HP Pavilion won't connect to the new virgin media super hub

Hi @TahaniM, Welcome to HP Forums!  I have read your post and wanted to help. I understand that you need to restart the router every time when you try to connect your Pavilion laptop to WiFi after you changed the router. Please follow the setps on the link of HP PCs - Troubleshooting Wireless Network and Internet (Windows 10) Let me know any of the steps helps. If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos.  Regards,
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Thank you for taking the trouble to read this, any help would be much appreciated.

Neil Gray

A:Virgin Media broadband drivers blocked

in the first post on this problem z3ro10 asked the question "how are you connecting the laptop to the modem wifi/usb/cat5" we need to know this to enable us to help you
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A:Either I'm infected or Virgin Media really are that [email protected]!!

Hello bbmack,

Surprised that someone who has participated at TSG for so long would not know that double-posting on the same request only means more work for the staff here. A reason in part why delays occur. No malware has shown in either of the threads you posted, though i do see both McAfee and I would assume that firewall ntl Netguard service running there. What items are getting alerts on that can't be removed - what files and locations please?
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Can anyone help?


A:Virgin Media Cable and Linksys WRT54G

Did you turn the modem off for 30 seconds, then restart it? That's a mandatory step.
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A:Virgin Media and Time Capsule Headache

I should also add that I've successfully been able to configure an Airport Express via Ethernet, its just Time Capsule that seems to be failing.
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A:Can't move virgin media shortcut to taskbar

Hello Nougart,

You should be able to use one of the options in the tutorial below to create a website shortcut that you can "Pin to Taskbar".

Internet Website Shortcut - Create - Windows 7 Help Forums
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Has anyone any ideas if it is me or it is them.

my system:

EMachines 3021
100GB Hard Drive
Windows XP Home SP2

at the moment I am using Windows Firewall, AVG Spy-ware/Anti-virus/spy-bot search and destroy as a stand alone, just while I get things sorted.
Any help will gladly be received.

Cheers Flipping eck

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A:New Virgin Media Superhub slower than previous router

My superHub was delivered on Friday but i might not connect it now after reading this.
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hello everyone

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thank you

A:Best repeater to improve Virgin media Superhub Wifi

Hi there ... Have you always had a weak signal .. What sort of speeds are you getting .. I had the same problem with the same company you are using .. I called them up and now i am getting great signal all over even in the rear garden .. So i suggest you try that before being out any expense
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A:virgin media netgear vmdg480 wifi problem

sorry this is a virgin media router im on about
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A:Problems with Virgin Media Homepage not displaying as normal!

I changed your posted link, was slightly different from what I get as VM webpage.
In IE, the simple answer is to go to the VM webpage...then go to Tools/Internet Options/General tab...and click Use Current button to reset as homepage.
If you've already done this...pardon .
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A:Help! Virgin Media Security Not Installing! Critical Error!

Looked on VMS website and cant find anything. I meet the minimum and reccomended system requirements!
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Any solutions??

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The gateway for my main router is but the gateway for the WRT54GS is Could this be the reason why they do not like to connect to each other?

I originally tried it using this guide:

A:Wireless Bridge Between Virgin Media Super Hub and WRT54GS V.4

Have a look here Sean !
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A:Solved: Cable Router not working with Virgin Media broadband

Reset the router to factory default settings. Clone to its WAN the ethernet MAC address of the computer that gets internet access through the modem. The clone is not necessary with most ISPs, but will not hurt.

Unplug the modem and router. Connect modem to router's WAN port. Plug in modem, then plug in router.

If the router's WAN still does not get a good IP configuration from your ISP I suspect the router has failed.
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A:Connect Virgin media router to netgear to make wireless?

Hi FMJC001,

It's been a week since your post so you may have resolved your issue. But here is how I have set up:

From the internet to the virgin media modem then via ethernet cable to the wireless router. Then I have connected via ethernet cable to my PC from one
of the LAN ports. But I use my laptop wireless..

Hope this helps

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Hi, I hope someone can help.

I've been using a email account with Windows Live Mail for years without any problems, but today, whenever I try to send/receive mail, I get the following message:

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Server: ''
Windows Live Mail Error ID: 0x800CCC0E
Protocol: POP3
Port: 995
Secure(SSL): Yes
Socket Error: 10061"

I've read a few similar forum posts and it looks as though some settings might outdated or need altering, but I have no idea which ones to change. Any help would be greatly appreciated.

A:Unable to send or receive messages for the Virgin Media email account

Hi there ... Some of Virgin Servers have been down today .. Due to Maintenance work .. This might be your issue if not read the Link below ....
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Wondering, can I just put a PCI audio card in, and override the sound card on the motherboard?

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A:Virgin post on this board - Realtek audio issue

Yes, you can install a PCI audio card. Just remember to disable onboard sound in the bios after you install the new sound card.
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A:How to fix Dell Inspiron 1545 Laptop so it connects to wireless internet and via cable (Virgin Media Router)?

The bold print makes it harder to read and sometime people do not respond to these posts.
Did you power off your ISP modem/router and your wireless router(if any) for 30 seconds. Power on the ISP modem router. Wait 15 seconds, then power on your wireless router(if any)
start, all programs, accessories, right click on cammand prompt, left click run as administrator. Type
ipconfig /release          (space between the g and /)
Restart your computer. Try to connect. What happens?
Does your wireless router have these Recommended Wireless Router Settings, I use channel 11?
What operating system are you using?
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A:Replace DSL Router for Virgin Media DSL Router

Yes. I am on Virgin as well. Firstly is it an all in one device or is there a modem that then connects to the router?
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A:Moving at turtle speed - Internal Network issue or DSL issue?

If you have more than one computer, and all exhibit the same symptoms, it's hard to believe they're all bad.
Pick one that doesn't exhibit any other issues and do this:

Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

The link to post is near the top of the page and looks like:

If you wish to post this result to a forum, please copy/paste this URL <- sample only, yours will obviously be different!
and your IP will be disguised.

Copy/paste that link here.

Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.
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A:Media Player 12 - Media Streaming Issue

Try installing the codecs pack for Windows Media Player and report back.
Download Windows Media Player 9 Codecs Pack - Latest Windows Media codecs - Softpedia
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A:Adjust playback speed in Windows Media Player

The GOM player ( has audio speed controls. I don't know how well it compensates the pitch though.

Is the response time the same for WMP if you use the menu; Play>Play Speed>speed up/slow down method as well?
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A:Speed issue

Hi cfitzarl,

I don't know if there are 1.3 GHZ CPU's with a 800MHZ FSB. I think those 800MHZ FSB CPU's are Northwood's C (A or B, don´t know ), and Prescotts.
There are 1.3GHZ P4's, with 400MHZ FSB, some P3's with 133FSB, etc.

Regarding the machine, I'd defragment it, but it would take a while. I don't think that you have time to do it.
Also, it could have viruses, and crap like that.

Anyways, 1.3 GHZ is a little slow for windows XP, so don't expect miracles, especially if they have a normal coppermine Celeron CPU.
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A:Ram Speed Issue

@ginoversace?, welcome to the forum. Your RAM is Double Data Rate (DDR).  Therefore, if you take 800 MHz x 2 you have 1600 MHz. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
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My wireless card is "intel(r) pro/wireless 3945abg", it is a 54mb/s card so it should be more than capable to get the full 10mb/s that is offered to me. Any help in how to 'de-restrict' my card to obtain the full speed?

Any help is appreciated!

Thanks in advance

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A:Speed issue

Does that computer come with onboard graphics? And if so did you disable it in the BIOS and or uninstall it in device manager? Was the Pro installed fresh? Have you tried uninstalling then reinstalling the GPU drivers? In the BIOS you'll find a setting that says Init Display First. If you switched from onboard to a graphics card that need to be changed from PCI to AGP or PCI express depending on the systems configuration. The other thing is when the graphics become jerky like that it is often either a GPU unable to handle the applications graphics (like an old card trying to play a new game), or it's a GPU heat issue, but with the heat thing you would probably be getting artifacts (patchy areas that aren't rendering properly) as well.
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as subject say my internet connection on this computer is only getting half of the speed I should be getting. this has been tested with three different connections, two wifi and the LAN.

Download speeds are slow as well. I have a 20mbps down and 1mbps up. I can achieve about 10mpbs down and 500kbps up.

All other computers on the network are running win 7 pro x86 and have full speed.

Any idea's?

A:speed issue with Win 7 pro x64

Quote: Originally Posted by pctechdude

as subject say my internet connection on this computer is only getting half of the speed I should be getting. this has been tested with three different connections, two wifi and the LAN.

Download speeds are slow as well. I have a 20mbps down and 1mbps up. I can achieve about 10mpbs down and 500kbps up.

All other computers on the network are running win 7 pro x86 and have full speed.

Any idea's?

Could be a bad network driver, configuration issue, bad cable, conflict with another device on wifi, dns, etc

Can you go to start>search>type cmd>right click and run as admin>ipconfig /all

Take a screenshot and upload it to us.

Ken J
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HP DL145
2.32ghz x2
2gb RAM
Win7 x64

I am having a strange issue. My wired download speed is .80/mbps while my upload is 8.5/mbps. The connection is FIOS 35/35 and I am having zero issues with any other cpu on the network wired or wireless.

This is a new machine with a fresh install on it. The only 'third party' app is Chrome.

Network setup is follows:
Verizon FIOS ont box > Cisco E1000 Router > Linksys 24port 10/100 switch

This box is plugged into the switch at the end of the chain. I have swapped cables and have tested different machines. Everything else is working fine but not this machine.

Any tips?

A:Speed Issue

Is that the speed that you are seeing when you download a file or is it through a speed test?

Also, if that is the speed while downloading a file but your speed test is fine; Does the download start high then drop down?
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Any ideas?

A:Fan Speed Issue

Hello Erekosa, welcome to Vista forums!

Seeing that you're having issues with new RAM installed and 'handler' issues; it may be that the 'new' RAM is bad! (it happens)

The best option would be to burn Memtesr86 to a CD and test each stick individually for at least one full pass.

Keep us informed!

Later Ted
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On CMD the gateway is and the same ip.

Please suggest what i need to do to get the same speed that is showing on router status.

A:speed issue

hi the problem is resolved it was the problem with the modem i bought a new linksys modem and now i am geting the same spped as showing on the router status, but will any one suggest what may be the issue with the zoom modem.
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I have a Gigabyte GA-970A-DS3 and a AMD FX-4100

Is there way i can force the speed on the RAM to 1866?

Any input is greatly appreciated.


A:Memory Speed Issue

CPU-Z reports the clock frequency of the RAM. DDR (DDR2, DDR3) transfer data twice per clock tick, so CPU-Z reports 667MHz for DDR3-1333.

Most motherboards seem to run DDR3-1333 and up at DDR3-1333 by default. To get the higher frequency, you'd either need to set the BIOS to use XMP, or manually set the RAM frequency and timings.
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what would cause a slow wireless connection?
the computer thats wired is fast enough...
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what i have tried:
i have updated the browser to internet explorer 7
i installed firefox
i uninstalled and reinstalled the wireless Nic and recreated the connection...
very odd...any ideas

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A:Serious Internet speed issue

Are you remembering to power cycle (unplug for 30 seconds) the modem when switching the device connected to it?

What download/upload do you get with a connection directly to the modem with With an ethernet connection to the router? With a wireless connection to the router?
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i am downloading google softwares with fast speed but slow on other sites slow speed.....

I mean when i download any google softwares and youtube videos speed will be about 1Mbps but when i download from any sites like or other sites speed will be about 25 kbps...please guide me ...



A:Issue on download speed

First what kind of internet service do you have, and what speed.
Test your internet using dsl reports, or speedtest. I prefer speedtest: - The Global Broadband Speed Test

How are you connecting to the internet, wired or wireless. Also as a side note the slow download speeds could also be on the downstream server end. The number of simultaneous downloads, they might throttle back the server to save bandwith, etc.
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A:Issue with utorrent speed

For your convenience here is a copy of the rule:
P2P Instructions - We do not support P2P file sharing applications and any threads requesting help for such will be closed. This includes Torrents, Kazaa, LimeWire, RapidShare, Pirate Bay, and the like. If you're interested in the topic, you are free to discuss it on our site (and please visit, but information on how to use them will not be provided.Click to expand...
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What I tried:
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A:Internet Speed issue

That is not a bad speed at all. The advertized speed is the maximum, rarely achieved in real situations. The location of your internet connection is where WildBlue's servers connect you to the internet.

Not sure what to say about your video problem except that when I had a 2 mbps connection, I watched YouTube without many delays. A lower quality feed may help.
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A:Windows Media Player, options when right clicking in explorer, folder speed

anyone? The Media Player options are really annoying, my right click list is so long.
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A:Having an issue with computer speed and problem

also a friend of mine said to try and get ahold of a computer cleaner or booster, something along those lines if that will help does anyone have any suggestions on where to find one?
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A:Windows Network Speed Issue

Hi to BC,
If you do a clean boot does it work as expected?
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A:Chrome speed test issue

Well, guess no one here knows or cares about this.