Windows Support Forum

Laptop recovery issue

Q: Laptop recovery issue

What command do I type in Command Prompt if I want to use Last Known Good configuration

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Preferred Solution: Laptop recovery issue

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

A: Laptop recovery issue

Boot into Safe Mode (F8), that's where the option is located
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A while ago my laptop the HP Pavilion Touchsmart Sleekbook started acting up After going to Fry's I was told to order recovery media from the HP website After receiving the recovery media I did a normal factory reset The pamphlet that was included stated it should take between - hours The first part of the recovery was easy but when the computer started restarting was when it went wrong The computer started restarting but it did so for hours straight I left it overnight After analyzing the situation I realized that I had forgotten to take out laptop issue HP recovery the recovery media it was still plugged into HP laptop recovery issue the laptop When I took out the recovery media the laptop just froze at the HP screen It stayed like that for minutes after which I decided to force shut down the laptop by holding the power button Now when turned on the laptop screen shows the Hp logo followed by a plain blue HP laptop recovery issue screen and then reverting back to the HP logo The cycle between the Hp logo and the blue screen keeps going on I don't know what to do at this point so help is greatly needed nbsp Thank you for your time and consideration nbsp
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I need a link to order my window8 recovery disk on my email .my laptop is out of warranty...pls help

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I get a message that Windows failed.
Status: 0xc000000e
Info: The boot selection failed because a required device is inaccessible.

It instructs me to insert the windows installation disc, restart, and run "repair your computer".  However, I did not receive an installation disc, only a utilities disk (which does not boot)
What do I do now?

A:Inspiron M5030 recovery boot issue. Recovery disk does full restore and starts Win7, which operates fine. But on restart, windows will not boot.

1. Reseat the hard disk drives, reseat the controller and monitor. 2. Perform chkdsk /r on the RAID volume. 3. Run diagnostics on the hard disk drives and controller and replace as necessary.
Additional Information:
Event ID 1001 is logged in the System event log. Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 12.08.2013 11:23:04 Event ID: 1001 Task Category: None Level: Error Keywords: Classic User: N/A Computer: Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x000000f4 (0x0000000000000003, 0xfffffa800644ab30, 0xfffffa800644ae10, 0xfffff80001be07b0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 031214-68266-01 Review of the memory dump files using Debugging Tools for Windows will result in output similar to the following.BugCheck 7A, {fffff6fc40040128, ffffffffc000000e, 6454cbe0, fffff88008025000} Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36c1a ) Debugging Details: ------------------ ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified. DISK_HARDWARE_ERROR: There was error with disk hardwareBugCheck F4, {3, fffffa8006332b30, fffffa8006332e10, fffff80001b8e7b0} ----- ETW minidump data unavailable----- Probably caused by : csrss.exe CRITICAL_OBJECT_TERMINATION (f4)
Look below for more details
Source :
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Basically i have a DVDs. do from Recovery Lenovo Laptop Creating wont media me Laptop let Lenovo ThinkPad L laptop I've created the recovery DVDs but unbeknown to me at the time - you're only allowed to create one set What i'd like Creating Lenovo Laptop Recovery media from DVDs. Laptop wont let me do is to put this onto a USB stick Currently i have DVD - Boot Media mb The boot DVD containing quot BOOT quot folder BootMgr file which is quite small amp Winre Wim at about mb DVD - Data DVD GB factory recovery folder recovery folder amp Autorun file DVD - Data DVD GB factory recovery folder amp recovery folder NO autorun file DVD - Data DVD GB factory recovery folder recovery folder LenovoQDrive file qdrive icon file My USB stick is GB capacity So basically i'd like to make Creating Lenovo Laptop Recovery media from DVDs. Laptop wont let me do the USB stick the recovery media I can't do this from the laptop as Lenovo only let you create one so how can i do this Can i do this would be the first question amp if so - how

A:Creating Lenovo Laptop Recovery media from DVDs. Laptop wont let me do

Hi Nelly I also have an Lenovo its a different model than yous is but I can make as many copies of the recovery discs
as I want . You could make a systems image which would be a lot better than the recovery discs as with them you will always have the bloated software that comes with Lenovo models saying that you would need a lot more space than your 16gb usb drive .
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Hi Whenever i scan the computer it runs okay until i reach the Recovery D on my computer When scan software gets to the Recovery D the computer freezes I have tried Mcafee Avast and AVG all stop at the recovery D I don t no if i have a virus something similar in my recovery drive I am running on Windows Vista bit system thanks in advance Logfile of Trend Micro HijackThis v Scan saved at PM on Platform Windows Vista SP WinNT MSIE Internet Explorer v Boot mode Normal Running processes C ProgramData SingleClick Systems apache bin httpd exe C Issue Recovery (D:) with Program Files x Windows Issue with Recovery (D:) Live Messenger msnmsgr exe C Issue with Recovery (D:) Windows OEM Mon exe C Program Files x McAfee com Agent mcagent exe C Program Files x Dell MediaDirect PCMService exe C Program Files x Common Files Real Update OB realsched exe C Program Files x AVG AVG avgtray exe C Program Files x Java jre bin jusched exe C Users Nishant AppData Local Google Update GoogleCrashHandler exe C Program Files x Mozilla Firefox firefox exe C Program Files x Trend Micro HijackThis HijackThis exe R - HKCU Software Microsoft Internet Explorer Main Default Page URL http g msn com USCON R - HKCU Software Microsoft Internet Explorer Main Search Page http go microsoft com fwlink LinkId R - HKCU Software Microsoft Internet Explorer Main Start Page http g msn com USCON R - HKLM Software Microsoft Internet Explorer Main Default Page URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Default Search URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Search Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Start Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Search SearchAssistant R - HKLM Software Microsoft Internet Explorer Search CustomizeSearch R - HKLM Software Microsoft Internet Explorer Main Local Page C Windows SysWOW blank htm R - HKCU Software Microsoft Internet Explorer Main Window Title Internet Explorer provided by Dell R - HKCU Software Microsoft Internet Explorer Toolbar LinksFolderName R - URLSearchHook AVG Security Toolbar BHO - A BC A - F - -AA - D C - C Program Files x AVG AVG Toolbar IEToolbar dll R - URLSearchHook no name - CFBFAE - A - D - CB- C FD - no file F - REG system ini UserInit userinit exe O - Hosts localhost O - BHO AcroIEHelperStub - DF C-E AD- -A -FA C EBDC - C Program Files x Common Files Adobe Acrobat ActiveX AcroIEHelperShim dll O - BHO McAfee Phishing Filter - B A- - A -B -BE AFE AB - c PROGRA mcafee msk mskapbho dll O - BHO WormRadar com IESiteBlocker NavFilter - CA F - F E- B -A E- E E C C - C Program Files x AVG AVG avgssie dll O - BHO no name - C C A-E - b - D - CECB - no file O - BHO Search Helper - EBF - F- bff-A F-B E AAC B - C Program Files x Microsoft Search Enhancement Pack Search Helper SEPsearchhelperie dll O - BHO scriptproxy - DB D A - - E -B D- F C - c PROGRA mcafee VIRUSS scriptsn dll O - BHO Windows Live Sign-in Helper - D - C - ABF- ECC- C - C Program Files x Common Files Microsoft Shared Windows Live WindowsLiveLogin dll O - BHO AVG Security Toolbar BHO - A BC A - F - -AA - D C - C Program Files x AVG AVG Toolbar IEToolbar dll O - BHO Java tm Plug-In SSV Helper - DBC -A - b-BC - C C C A - C Program Files x Java jre bin jp ssv dll O - BHO Windows Live Toolbar Helper - E A DC - - A - EA-DC EC ACF - C Program Files x Windows Live Toolbar wltcore dll O - Toolbar amp Windows Live Toolbar - FA EF- D- D - B F- A D - C Program Files x Windows Live Toolbar wltcore dll O - Toolbar AVG Security Toolbar - CCC A -B CA- -B A - F DD - C Program Files x AVG AVG Toolbar IEToolbar dll O - HKLM Run OEM Mon exe C Windows OEM Mon exe O - HKLM Run DELL Webcam Manager quot C Program Files x Dell Dell Webcam Manager DellWMgr exe quot s O - HKLM Run mcagent exe quot C Program Files x McAfee com Agent mcagent exe quot runkey O - HKLM Run PCMService quot C Progra... Read more
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My laptop kept popping up hard drive error so I sent for a recovery usb it came in and as I follow the directions on the screen once I click enter for usb boot, it goes to a blank screen

A:Recovery issue

@Laneann?, welcome to the forum. Here is a guide that should help you solve your problem.  Also, here are all of the System Recovery, Backup & Restore guides for the notebook. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
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I'm going back to my Factory Reset because I need to get something off it before I go back to Clean Install (although for some odd reason, my PC runs faster after using Decrapifier to get the bloatware off). My Recovery 1/3 DVD that I made has scratches on it that make it stop at 6%. Is there a way I can get the files off it (on a different PC), put them on a new DVD and continue on my merry way..

PS: Toothpaste trick didn't work

A:Recovery DVD issue

Extract the ISO file from DVD using ImgBurn, burn to another DVD at 4x speed with Verify. ImgBurn - Free software downloads and software reviews - CNET

Why is it you need to run Factory Recovery if your goal is to Clean Reinstall? Why not just Clean Reinstall following these tips to get a purrfect reinstall of Factory OEM: re-install windows 7

Edit: Running Recovery partition itself from boot is the preferred way to Factory Recover to the same HD as it is more stable. However, I would have the disks or a Win7 installation DVD standing by as a backup since the partition can fail.
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Hello guys i am trying to restore my pc after a major crash I have an hp pavilion media center desktop i originally got from circuit city Model m x My problem is i ended up formatting my hard disk that came with the computer due to frustration Later called hp and ordered my recovery disks now i have tried recovering the computer upteen times without complete success There are things that stay running like the blue hp do not turn off your pc during this operation Then it appeared to of finished recovery Hp issue so i thought it closed everything and then left a blank screen so i hit Hp recovery issue cntrl alt dlt and no programs were running so i said restart the pc and i had an end program message show up c hp bin commands exe pop up so i waited for like min to see if it was enough time then canceled it and rebooted Then i had an error bessage pop up on reboot Error xc d dwwin exe application error Stating it fails to initialize So i removed the supplemental cd and rebooted again Now just sitting in the blue screen mode Any help will be greately appreciated If you have any suggestions besides a hammer please let me know Thank you brad nbsp

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My laptop having recovery issue..but I neither have recovery backup nor company gave any disc along with product. Please help as soon as possible.
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I have an external USB hard drive which I store my music on.

Today it hasn;t found the files on I have tried it on 2 PC's with the same problem.

I have clicked on properties on it says the right amount of memory is full but I can't access any files or folders.

Is there a way of retrieving my data?


A:Recovery Issue

Hi bringmesunshine and Welcome to Vista Forums.
Did you check the Hidden Files and Folder Under Folder Options.
If you feel you have lost it, try Recuva - Undelete, Unerase, File Recovery - Home to recover deleted files.
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Hi everyone,

I was having big problems with my computer and had my data backed on on an external hard drive. A seagate replica. All my files are on there so I decided to reformat my computer and do a system recovery using the seagate replica. I got an error message and then after 4 hours of running the program it said the recovery was not successful. Seagate said that the data was corrupt.

I have an HP Pavilion running Windows Home Premium.

Well all my files are on my desktop and in my computer. Most of my programs run and I can get on the internet but microsoft office will not open. I tried to uninstall and reinstall but windows stops working and won't do it.

I ran CheckIt registry cleaner and it found alot of errors but still no help with the Microsoft Office.



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I'm a computer tech trying to fix a user's issue, but I have come to a cross roads and cannot complete the fix. Basically I have an HP system where the hard drive is failing or will fail soon based on SMART test. The user wanted this fixed, so we got a new hard drive and I installed it. We also got the recovery dvd's from HP. When I installed the drive and booted into the recovery media it reports an error "Reducer Application Close [Info No HDD]". This is true for either the failed/failing drive in the system or the brand new hard drive. The self test on the new drive passes just fine. I just can't seem to figure out the solution to install this operating system and get passed the No HDD when the computer self test sees it but not the recovery media.

Any ideas/ suggestions for me?

A:Issue with HP recovery

did you try the original harddrive in another computer to see if it was bad? sounds more like bad cable, port or controller issue.
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Hi I came here last month and got the answer I needed shortly after I posted I hope you can help me again I had to do a complete recovery on my computer in the begining of the year i run ie and windows xp well i did have to reinstally most of the programs i Issue Recovery had and all the critical updates and stuff but here is my question If the I can use the program why cant windows recocognize it and why isnt in the add remove list i mean i have a program Recovery Issue right now on mu puter i am running its not on the add remove where is it and if this is the case there is a program at Windows update its a Recovery Issue NET something or other its a huge download but it says it needs only to be downloaded once I dont want to download this program again if I dont have to just because Windows cant see it I can right now actually uninstall half the programs I have on my computer amp still have them run I Reinstalled well cuz i just didnt know that was a long question hope you can help nbsp

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This error pops out saying it couldn't find restore.log then this pops out - error 2 c:\minint\system32\restore.log missing - when trying to recovery my XP. Is there anyway to recover that file or something? I really need to recover because my computer is having lots of serious problems.
Please Help!

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Hello,I recently had my hard drive replaced and opted to install the system recovery software myself.  I ordered the USB from HP and attempted to install it yesterday morning.  When I go into my boot options, the USB is recognized.  When I attempt to boot using the USB, my system stops at a blue screen recovery manager page.  It has been stuck on this for nearly 18 hours without moving.  The USB memory stick provided by HP doesn't light up and I am concerned it is damaged.  Any suggestions?  Thank you!
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I recently attempted to rebulid my Pavilion Notebook using Recovery CD's.  The process seemed to work ok on disks 1-3 which I believe are the Operating System; the process failed when attempting to install the 4th disk which appears to be 3rd party apps and drivers.  On re-attempt the install seems to be successful after skipping installation of the 4th disk.   Question is, what is on the 4th disk and how critical is it to the operations of the laptop?
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I am trying to take back up of the files from my Laptop.
I used it for 2-3 days. 
Stages followed. 
I connected my laptop with a hard disk.
1. Welcome
2. Factory recovery media. After starting the application, following error poped up:an error occurred while creating the factory recovery media dell
3. Data back up to hard disk. No issues for this point
4. Finish

A:New laptop 5558 Windows 8.1 Dell recovery and Back up, Error: an error occurred while creating the factory recovery media dell

Thank you for writing to us!
Kindly click on the following link:
This link will give all the information as to how you can use Dell backup and recovery and if there are any other issues with the same.
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ok so ive been reading some threads and nothing really has helped me out because this is a very specific issue so i figured i should start one of my own ok first i have a Cruzer GB micro flashdisk and up until yesterday it has worked fine about Recovery Issue Flashdisk a week ago i saved a few files to it like i have done many times before and it seemed that everything worked fine then days ago i saved another file to it the first batched that i saved were still there and that too seemed to work out fine then yesterday i went to open the more recently saved file and it was nowhere to be found similarly the files that i saved a week prior were missing as well as far as i could tell all Flashdisk Recovery Issue of the other files on the flashdisk are still intact and operational just these files or so are missing now this is where it gets a little tricky i use a Mac but the files that i Flashdisk Recovery Issue needed to save to my computer were on a PC so i stuck my flashdisk in the PC and saved them i have done this many times and i dont think this is an issue however on the PC Vista i ran the included recovery program to look for damaged sectors of my flashdisk on completion it said it found files that were messed up im assuming the files i need were in this batch and they were placed into a folder named quot Found quot on my flashdisk well i was happy about this but when i looked in my flashdisk there was no folder named quot found quot i searched my flashdisk as well as the computer for the folder and nothing came up i ran the retrieval software again and it said the flashdisk was fine and there were no damaged files so that was that THEN a little while later i placed my flashdisk in my Mac and low and behold there is a folder named quot Found quot and it has files in it these files have the extension CHK so im assuming i need to convert them or something to that nature however i cannot find a program that will open these CHK files that is compatible with Mac i cant install any software onto the PC because it is my schools anyway any help would be very appreciated as having these files will save me about hours of time because i wont have to do them again Thank you and i apologize for the long post nbsp

A:Flashdisk Recovery Issue

On a Windows PC you can use a utility such as CHK-Mate to try to recover data from the files. No guarantees this will work though.
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Just wanted to say hello, I do not know very much about computers but am trying to learn.  I am currently working on my old computer which has Windows 7, I was having a problem with windows, that when I tried to log on it said that it was trying to do a system repair and then shut down.  so I did a reinstall and ended up with two Window 7 programs.  I was able to delete one, however now it is saying that the recovery disc is almost full.  I have done a defrag, and that did not clear any space and wondered if there was anything I could do to clear space for if there was any other option for me.  Thank you for advice that you can give me Julie

A:Hello---Recovery Drive Issue

to Bleeping Computer.As a new member be sure to read the Welcome to Bleeping Computer! Guide and the following...All Help TopicsHelp Topic: Posting & The Post EditorHelp Topic: Topics and ForumsBleepingComputer Forum RulesBest regardsThe BC Staff
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When I'm recovering my system and inserted disc #2 it stucks at 24% and HP recovery manager fails saying destination drive is not connected with an error code = 0xEFFFFF24. Please help me how can I proceed ahead to recover my system.
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Sorry if this isn't the right forum for this but at least it's an XP question and Im kinda in a rush for an answer Alright here's the situation Data Recovery issue And sorry it's long I'm trying to be detailed I'm trying to recover a Word file for my gf that's about pages long Im reasonably confidant that I've figured out how the file was removed but Im not so sure how to recover it began editing a version of the Data Recovery issue document about pages saved a version of this document with the same name to a different folder finished editing document Now there is one page and one page document with the same name in different folders copied original page document to new folder overwriting new page document I have tried A UnDelete a program off the web that recovers deleted files It didn't work assumedly because the file wasn't deleted in a conventional manner ie sent to the recycle bin and or because a file with that name still existed B System Restore to a point about midway through the editing process This produced one interesting anomaly When the still page document was opened Word gave me some sort of side-bar about a different version of the file that appeared larger in size and seemed like it might be a more recent update But when i tried to open it Windows told me the file no longer existed presumably for some reason Windows wasn't pointing to the right file anymore C Searching for all files updated in the past several days to make sure the name or extension wasnt drastically changed by accident So I'm reasonably sure that if I had the necessary tool the file will still be intact since no major installations or anything would have overwritten what should still be an intact though unreachable area of the Hard Disk Is there a program or method that will find something like an quot overwritten quot or otherwise unreachable file I know professional data recovery people do this kind of thing but that's a bit drastic For the record I'm fairly technically competent so I can understand a fairly complex solution

A:Data Recovery issue

It's one thing to "delete" a file, but it is another thing to overwrite it. If the file is truly overwritten with new data, then you probably won't be able to recover it through ordinary means. In any case, you might want to take a look at Restoration and PC Inspector.
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Wow what a mess I have created OK So I wanted to re-format my hard drive on my laptop due to the fact that its just become extemely slow over the past few year So I backed up everything I thought I needed to and re-formatted OOPS I missed some huge things I re-installed about - gigs of stuff onto the gig harddrive before I realized it So now I have tried different programs to recover the old files GetDataBack EasyRecovery Pro and I did a free scan with Data Recovery Pro In all cases They retrieve about gigs of what was almost a full harddrive However the gigs consist of many duplicate files they are all disorganized and I have to go through about folders named simplistic things like DIR Recovery Issue. Please Format Help DIR DIR etc In the end I only recovered about of the files I was looking to get back The most important bieng an outlook PST file Anyways I just feel with all the people Ive read about having great success with these programs that I must be doing something wrong or maybe there is a better program I just dont get it These programs claim they can get all this Format Recovery Issue. Please Help stuff back and other people do fine with them Any recommendations Any help or assistance that anyone can offer is much appreciated Thanks

A:Format Recovery Issue. Please Help

Deleted files are saved in the background, but the space they occupy is usable. Meaning, if you download a new file, install a new program, etc..., the space will be used and the deleted file will be gone for good. As far as I know. When you reinstalled that 5-6 gigs, you were overwriting files you now want to recover. Not sure what you can do at this point to get them back. If you read up on data recovery, you'll find that you really have to use it with care and rather quickly.
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I have a computer that when sold had windows 8 on it. it was later upgraded to windows 8.1. This is a Dell Inspiron 3537 laptop. It is in need of a factory reset, the owners did not create recovery disk. And the recovery program does not work after the 8.1 upgrade! I am told the recovery partition is corrupt or missing. is there still a way I can use the win. 8 recovery partition?
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One of my users got the Windows XP Recovery "virus" last evening. He was RDCed into his desktop from home. I looked this morning and recognized it was not really a hard drive failure. I looked at the guide which suggested removing the Hidden attribute and running Anti-MalwareBytes (which I did). I ran it twice which returned diseased files. I cleaned it. I still can't get IE to work, etc. Where do I go from here?


A:Windows XP Recovery issue

Sorry, meant to include the log files from MBAM:

First Run ==============================================

Malwarebytes' Anti-Malware

Database version: 6705

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/3/2011 11:01:47 AM
mbam-log-2011-06-03 (11-01-47).txt

Scan type: Quick scan
Objects scanned: 152544
Time elapsed: 4 minute(s), 23 second(s)

Memory Processes Infected: 2
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
c:\documents and settings\all users\application data\ooyecuncneni.exe (Trojan.FakeMS) -> 708 -> Unloaded process successfully.
c:\documents and settings\all users\application data\18145060.exe (Trojan.FakeMS) -> 2148 -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OoyECuNcnEni (Trojan.FakeMS) -> Value: OoyECuNcnEni -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallPaper (PUM.Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoDesktop (PUM.Hidden.Desktop) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (PUM.Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (PUM.Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\all users\application data\ooyecuncneni.exe (Trojan.FakeMS) -> Quarantined and deleted successfully.
c:\documents and settings\all users\application data\18145060.exe (Trojan.FakeMS) -> Quarantined and deleted successfully.


Second run: ==============================

Malwarebytes' Anti-Malware

Database version: 6705

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/3/2011 12:30:09 PM
mbam-log-2011-06-03 (12-30-09).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 224021
Time elapsed: 34 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\all users\application data\symantec\srtsp\quarantine\apq6.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.


Third run: ========================================

Malwarebytes' Anti-Malware

Database version: 6705

Windows 5.1.2600 Service Pack 3
Internet Explorer ... Read more
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I have a acer laptop with Windows's 7 I attempted to do a complete system restore to factory settings the process goes through but never returns to the state to set up the computer to be used after the system says it is restores the black acer screen comes up and at that point all it does is say boot mgr failed press ctl alt delete to restart . I need to get this computer back to normal operating status

A:Computer recovery issue

You are posting in the Windows 2000 forum, I have edited your title and moved your post to the Windows 7 forum for better results.
It sounds like your HDD has major issues. On another computer download the ISO Image for Seatools in my signature and burn the image to CD using IMGBurn also in my signature. Boot off of the newly created CD and run the Short and Long tests on the Drive. If either fail then the drive needs to be replaced.
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Hello I can not get into my desktop at all which is very annoying I thought I got a virus so I did recovery system issue! the system restore and when it was done I could not get back on my desktop and keep going to the system recovery issue! system recovery options This is what happens when I start my laptop press any key to boot from CD or DvD I press enter a bunch of times system recovery options select a keyboard input method US Then it tells me to load drivers and then install drivers for your hard disk which I have no clue what to load I click next and then it says select a system image backup I click cancel i'm now at the system recovery options Operating system Unknown on unknown local Disk Startup Repair sending more information can help microsoft create solutions View problem startuprepairoffline unknown - externalmedia missingbootmanager System restore specify which windows installation to restore I made a recovery CD for windows on another laptop system recovery issue! which hasn't helped me I really just need to know what files I need I have a toshiba qosmio x I am at a dead end right now
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Hi, this is my first post

I am having a problem with my laptop computer. A few weeks ago I found a Trojan on my laptop and removed this using spyware doctor. Since then I am having an issue with my wireless connection. I tried to repair my wireless connection by right clicking and an error comes back when stating unable to flush DNS. My system freezes up many times after start up and forces me to shut down. What is strange I can get on when I receive a Spam message from Yahoo messenger. Also the start up is very slow. I tried to run the recovery disc but comes back with a corrupt error when trying to run.

Does anyone have any advice?

A:Recovery Disc issue

Welcome to TSF....

First thing I would suggest is to do a backup of all of the important data on your computer to another media like CD-R, DVD or other media that you prefer to avoid data loose. After that I would then do a complete restore using the recovery disk set for the computer, this will make all of the data dissappear from the computer since it will format the hard drive. WHen this is done any part of the infection you had will be gone and you can then re-install all programming, windows update, service pack(s) and data.
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Hi I can't find my original installation CDs so I'm trying to create a Recovery Console disk before I embark on installing Linux dual-boot but that's another story I'm Console issue Recovery using the file as given in this thread SOLVED Recovery Console for win xp sp and other places on the forum and had no problem burning the image or Recovery Console issue getting my laptop Windows XP SP but out of date with respect to other security patches to boot from the CD When I try to test the CD though I end up at a BSoD Same problem as this thread Windows Xp he Recovery Disk Error - pci sys - urgent To restate I get into a blue dialogue which seems to be loading the program but I never get to the point where I can type quot R quot for Recovery Console Instead it stops I have to pull the plug to reboot and I get this error pci sys -- Address F BF base at F C DateStamp b d c Some of the solutions I have found to this problem imply it's an SP vs SP issue but the Recovery Console is supposed to be the same I tried to slipstream the iso I downloaded using the self-contained SP installer but I don't think that process works unless you have the full installation CD I would appreciate your help I am thisclose to just jumping in without a recovery cd and if Windows dies on me to hell with it

A:Recovery Console issue

Another thing, possibly related: I've been trying to run CHKDSK on reboot (2-3 times now) and it briefly goes to blue screen/looks as if it is loading, and then abruptly quits and continues to the Windows Login screen.

I have been trying to find the event in the event viewer, but I can't find anything referencing chkdsk from the latest boot, and when I look at events with "Winlogon" as the source, there's nothing at all recent.
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I have recovery partition still intact but recovery manager is not detecting it. how can i solve this problem.

A:recovery partition issue

Hello, Welcome to the HP Support forum. If you need to perform recovery and the recovery partition/manager is not working correct, here you are options: You can purchase HP Recovery media from HP web site or from 3rd party company You can check with HP support to see if they can offer you original recovery media for this computer (a.k.a. recovery DVDs or USB). Info EU/EMEA >> US/CA/AMS >> Asia/APAC >> >> Here is how you can contact them :>>>>  If there is no recovery media at HP, you can try to contact   OR to see if they can offer you such recovery media  Once you get the recovery media, here are instructions how to perform the recovery:>>
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My Computer is a Samsung NP300E5C Laptop Windows 7 Home premium 64 bit When I tried to install Samsung Recovery Solution 5 on my computer after downloading it from Samsung's Website it said
There is no Samsung Recovery Area on your hard disk drive
Setup will be canceled
What should I do to install it so how do I a Samsung Recovery Area ?
The same kind of thing happens when I try to install quick starter from samsung

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I have a WD 2tb external hard drive that now says RAW instead of NTFS. I have bought Easeus Data Recovery Wizard. I tried to scan the files. But for some reason it was interrupted during the scan so it only got some of the data. I went ahead and recovered what it had. Everything was empty and had a size of 0kb. They said this happens sometimes when a scan is interrupted. They guess there is some connection issues between the lost data hard drive and computer. They suggest you
could connect the lost data hard drive to your computer by SATA cable to make it be connected stable. Is this possible? They have a tutorial on how to slave a hard drive but it doesn't seem to be about an external drive. I am not very computer oriented. I really don't know where to go from here. Thanks for any help you can give me.
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Hello i am having issues with my laptop with system restore I recently upgraded to windows from just to give it a try But i didnt like the windows So i wanted System Issue Recovery to go System Recovery Issue back to my original windows but i am having issues doing that In the past i could able to use recovery manager but that is not working now on windows System Recovery Issue when i tried to perform full system restore while logged in on windows Then i tried doing it from MS-Dos mode but i am not having any luck with it with it because when i press F it normally opens the recovery manager but this time i am getting error message which says something like this below nbsp windows failed to start A recent hardware or software change might be the cause insert windows installation disk which i dont have if you do not have the disk contact your system admin or computer manufacturer for assistance nbsp File boot BCD nbsp Status xc nbsp info An error occured while attempting to read the boot configuration data nbsp my laptop still has the recovery partition in the hard drive but i cant seem to use it to go back to windows Can someone please able to help me with this because i have tried everything i can think of i even installed the recovery manager for windows and its still doesn't work One more thing i also tried system recovery option on windows where there is an option to go back to windows but when i clicked on it the error message i got was sorry you cant go back to windows since all the system files were removed nbsp nbsp Thanks for your help
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Hi all
Okay, I picked up an emachine w3502 that is infected with spyware and viruses badly. I figure a restore is in order. I make the recovery disc. and use the system recovery link.

it boots into the recovery process, when it opens, it says recovery partition is incomplete and asks for the disc. it copies files and asks for disc 2, it copies files and repeats the process. copies then asks for the other disc, over and over.
I assume that both the discs I made and the recovery partition are corrupt. I have also tried to boot from the CD and it also has the same results.

Any thoughts?
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I have an Issue System Recovery Asus K S laptop computer Core I intel processor GB Ram GB HDD NVIDIA Gefore FT mx Gb Windows Home Premium Quite some time ago it went blue screened and System Recovery Issue then it was not used for a while I recently got it working however when you turned it on to get it to boot beyond the asus logo I had to hit F for some reason I knew there was still an issue with the operating system - windows home premium I found a way to do a factory restore which i went through the process of however once completed and restarts still needs to have F pressed then it goes into setup of new settings for the first time loads everything brings up desktop that is enlarged and looks like a safe mode option System Recovery Issue then transparently throws factory setting restore processing do not turn off computer then restarts and the process happens again and again and again can t get past this I cannot find the original system recovery disks Am not too technically challenged however on a continuous learning journey with this More like a bit of a fluker than knowing what I am doing Dangerous mix I think Any assistance with this would be greatly appreciated I am working on another computer at present as cannot get this one working Maybe that was an OH DUR statement Apologies nbsp
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Hi there,

Apologies if this is in the wrong section, feel free to move.

My brother shrinked his laptop drive by 100GB and then made a new partition from that which he backed up data onto in order to format Windows for a fresh install. When installing he did diskpart and used the following commands which wiped out the 100GB Data partition and continued to install Windows without realising this.

- Diskpart
- List Disk
- Select Disk 0
- Clean
- Create Primary Partition
- Format Quick FS=NTFS
- Exit

Which as mentioned he then proceeded to install Windows 7. Is there any chance to recover this lost data as it was pictures of his child and a few videos of him as well as some data files.

Any input is appreciated, thanks!

A:Partition recovery - Diskpart issue

You can try partition wizard - partition recovery. Select quick scan. When it finished, tick ALL partitions you want to save, Apply.

Best Free Partition Manager Freeware and free partition magic for Windows 7, Windows 8, Windows Vista and Windows XP 32 bit & 64 bit. MiniTool Free Partition Manager Software Home Edition.
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Hi all,
Today i faced an issue with my computer thus i did an force shut down and my computer
The next moment, i reboot my computer and was given a choice to start in safe mode / normally.

However i didnt select any of the 2 option thus was redirected to the startup recovery.
From there i am unable to recover anything
Forced shutting down again doesnt get me anywhere.

I cant do a system restore as it is corrupted or something.
Lost my CD/CD key so i cant do a clean reformat of my computer

Tried pressing F8 before the computer was booting, it stay at a certain point and not loading anything thus unable to get into safe mode.

Tried using command prompt to copy the system32 config as well, that doesnt work me as well.

Now it is forever lopping back to startup recovery.

Now i am lost on what can i do to recover my desktop

A:Issue with Startup Recovery (urgent)

I cant do a system restore as it is corrupted or something. =>exact message please

Lost my CD/CD key so i cant do a clean reformat of my computer=> Sorry to say... but that's your own problem. Did you lose the sticker with product number (COA sticker)? Or is it unreadable?

Tried using command prompt to copy the system32 config as well, that doesnt work me as well.=>How did you enter command prompt if win7 isn't working whatsoever and recovery environment doesn't work?!
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Hi guys Im having a little trouble with recovering my alienware laptop Here are the details I bought it with windows on it and when the free upgrade came out for r4 issue m17x recovery Alienware windows i thought i would give it a try knowing that this model wasnt tested for it While i like that OS everytime i get a windows update it upsets either my USB connectivity or my sound drivers Only way i can get around it is keep reinstalling windows drivers This has gotten extremely annoying So i then backed everything up and proceeded to do a factory recovery However it seems like that windows has taken over and even though i went through all the correct motions the recovery screen was windows and the laptop was recovered to a bog standard windows install with ALL device drivers installed and working correctly minus the preloaded alienware software like alien command and respawn Now from what i have gathered windows removes all your old windows files from the computer after a month which it has been however i did do a complete fresh install though i left the recovery partition intact incase i didnt like it I am by no mean a novice with computers but i have spent the last couple of years in a field that has nothing to do with computers so my knowledge isnt as recent Im not too sure if this is best in this sub forum or the windows so apologies up Alienware m17x r4 recovery issue front Look forward to some fresh knowledge and learning thanks guys Steel
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Hi all'

My pal tried to install Vista Ultimate on a Vista basic Laptop.
Now when you try to boot it up it will get to the windows progress
bar but will progress no further. I tried the alt f10 recovery partition but
it wont work saying noexecute=option.

The thing is he never made recovery disks when he first got it.
Is there a way to use pqservice hidden partition to recover back to
factory default.

I've put the harddrive into a caddy and used ptedit32 to enable the pqservive partition.
Any ideas would be most appreciated?

Acer aspire 7730
Vista home basic
2 Gig Ram
160 Gig hdd
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When trying to create Recovery Discs (said it would take 5 discs), went to 92% and then came up with a message that the verify failed and to try again.  when trying again. it did not even get to the burning of disc before it said could not create recovery.  I have looked everywhere for a solution and found that I should get the recovery discs from HP. My question is - Why should I pay over 51.00 when the problem is with HP system?
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Hello, I have a Gateway M-7315u laptop, and I am trying to recover back to Windows Vista. Since I have wiped the C:\ drive, there is no OS to use, so I use Hiren's boot CD to boot into the recovery partition. The issue comes when I get into the recovery partition. I get to the menu where I have the recovery options and a option to exit. All I can do when I get on that screen is exit. The "Restore or recover" your system option is grayed out, and all I can do is exit.

A:Gateway M-7315u Recovery Issue

According to: 8513017 - Gateway Notebook Reference Guide with eRecovery R2 (page 99)

Recovering from the hard drive during startup
To reinstall Windows Vista and all pre-installed software
and drivers:
1 Turn on your computer, then press ALT+F10 during
startup. Gateway Recovery Management opens.
2 Click Restore system from factory default.
3 Click Next to continue. Your hard drive?s original,
factory-loaded contents are recovered. This process will
take several minutes.
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Hi All,

I have a Thinkpad E330 on Windows 8 that I need to access the advanced start up options with as it has a corrupt boot sector.

So, I use a USB Pen with Windows 8 iso on it (I installed this to the USB pen using the Microsoft ISO to USB tool), when I get to the advanced startup, I choose my language only to be faced with the following message:

"You must log in to access System Recovery Options". I can only press OK to reboot the system.

I didn't make any recovery discs, so am pretty stumped at this stage hoping for advice on here.

Where can I log in to access the System Recovery Options?

Is there any other way round it?

Many thanks.


A:Thinkpad E330 recovery issue

Have you tried tapping F11 or F8 to get into Windows 8 recovery? Reboot the machine as soon as you see your PC OEM name start tapping F11. This will not require using your USB thumb drive.
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Hey everyone, I'm new to this site but I'm hoping I'll be a long term member. I have an issue with my computer and I cannot figure it out what so ever.

Basically, I did a system recover and it all went smooth until I actually booted up my computer. Now that I am here I cannot connect or find any wireless internet connects. I even tried a wired and it still wouldn't connect. I know I may have to update some drivers but is there anyway to do that without having the internet? If anyone could help me with this I'd greatly appreciate it.


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Ok I ll try to keep this as simple as possible because there are a lot of issues here--I ll just start at the beginning I ve had my Compaq SR NX for almost years In that time I ve added a little memory and have never had any major virus issues etc I usually just do some basic browsing store music photos and use it for ebay facebook etc I started having the quot windows System MESS!!! issue--BIG Recovery XP virtual memory minimum too low quot messages but it would still work--slower but it was ok for me I have to suffer with dial-up until I can get a laptop but have always had XP System Recovery issue--BIG MESS!!! some sort of security software installed and running A few days ago I was on the Verizon site and my security alert suggested adware Before I knew it a scan had started threats were found and a window XP System Recovery issue--BIG MESS!!! popped up about my recovery disks I hit continue but it warned me that doing so would affect the stability of windows I hit cancel and the recovery disk screen popped up again The security software said threats had been deleted then they weren t and back and forth and that upon reboot the changes would be saved Before I could do anything it totally shut down by itself and when the xp loading screen came up it loaded and when it switches to go into windows it shut down again restarted and it continued to do that until I finally cut the power There was nothing I could do I ended up having to do a system recovery as I couldn t even get into system restore--of course lost everything but no big deal-all my pics were backed up Now it all went back to the way it was in I updated to IE updated my flash player reinstalled my internet software security etc and it seemed to be okay Now I m getting random messages about MXTask Background User Process error and another WIN error that disconnects my internet but I can t remember exactly what it was To spare the boredom of reading a novel--my first question is--What in the world happened Even after doing the recovery I still have the same amount of memory that I had before this all happened--I do disk cleanup and defrag quite often I m starting school Monday and have another issue with my Word but I will get to that after I figure out what I m gonna do with this first issue Is there anyway to fix this What would be my next step and what would cause this to happen I appreciate your time in reading this nbsp

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Still Having problem with a satellite C - KN I have the recovery discs but thought I would try and recover from the hard drive This is what happens Start up with F pressed until See Toshiba display Get to boot menu go to HDD recovery choose language go to Troubleshoot Choose option quot refresh PC press next choose to start Satellite Recovery HDD issue - C850-1KN in Win and get message quot drive where windows is stored i s locked Unlock drive and try again quot Any ideas how to unlock the drive as the Satellite C850-1KN - HDD Recovery issue computer will not start up unless I use F If I use option quot toshiba maintenance utility quot and win as target operating system I get an invitation to choose either delete all dat and partitions from the hard disc or delete all partitions and overwrite all sectors on hard disc What will these do to my computer would I end up with a useless piece of junk or will the operating systems still be there There are other options such as quot reset your PC quot when all personal files and applications will be removed and PC settings will be reset to their defaults What will be left on the computer I have not tried from revery discs yet and wonder if this is the best option Can anyone help please I repeat I am certainly no expert or anywhere near
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Hey guys!!

I really need your help. I wanna get my laptop back as new. Done it a few times before thru HDD RECOVERY, but I cant anymore as the HDD RECOVERY entry is missing. However, I found in here a thread where it says to use a USB stick with toshiba HDD RECOVERY folder (which is on my laptop in a separate drive), but then when I boot the laptop thru USB it says BOOTMGR IS MISSING press CRT ALT DEL.
Any ideas please?!
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Question - I am performing a W install for a coworker on a Gateway GT desktop W7 Recovery to Issue - System Vista with Installation went through Issue with System Recovery - Vista to W7 without issue but upon reboot I am prompted with a message stating quot Select an operating system to repair and click Next Only Windows Vista operating systems are listed and can be repaired quot My options are quot Load Drivers quot and quot Next quot Hitting Load Drivers gives me a message stating quot Insert the installation media for the Issue with System Recovery - Vista to W7 device and click OK to select the driver quot and then brings me into File Explorer Simply hitting quot Next quot brings up an error message stating quot This version of System Recovery Options is not compatible with the version of Windows you are trying to repair Try using Issue with System Recovery - Vista to W7 a recovery disc that is compatible with this version of Windows quot So how can I proceed Can I bypass this altogether or do I need the recovery disc which I don't have Any and all input is greatly appreciated

A:Issue with System Recovery - Vista to W7

Did you create a new Partition for Win7 or are you overwriting Vista?

Did you boot the Win7 installer to do the install and use any of the Drive Option tools like Delete, Create or Format?

How do you know that installation went through without issue? Did you get to set up your named User Account or desktop?

When exactly are you hit with the error message - after what exact step in installation:
Clean Install Windows 7
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I have Dell 3420 and accidentally formatted my C drive ... now how can i retrieve my factory setting from the recovery drive.. kindly help me

A:Dell 3420 recovery issue

Hello waqarazam

Try to press F11 as the laptop is booting .

If that doesn't work try these steps below

Turn the laptop on and tab the F8 key, until you reach the Advanced Boot Options menu

Using the ↓ Down Arrow , select Repair Your Computer and press Enter

Select your language and click Next

Log in as an Administrative user, and click OK ( if needed )

Click Dell Factory Image Restore from System Recovery Options

From the Dell Factory Image Restore window, click Next

Click the check box that says: Yes, reformat hard drive and restore system software to factory

Click Next. Wait while your computer is restored to the default factory configuration

Click FINISH once done .
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I run a Aspire 3680 2022 Laptop and every time i load it normally i get the Bluescreen at my desktop, causing me to run in safe mode with networking prompt. I tried to use the eRecovery on my Recovery disk, But it says, "not D2D system, eRecovery cannot be installed". I have D2D enabled at my boot screen, but pressing Alt+F10 does nothing.

Any Suggestions?

A:Aspire 3680 Recovery Issue

Follow instructions and you will be helped
Blue Screen of Death (BSOD) Posting Instructions
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Hi New guy here figured I would see if anyone can help out with the following issue I have an HP N Notebook with a brand new HD GB RPM Toshiba installed yesterday by Fry s Elect I am attempting to recover system information with HP s supplied Recovery Disks which should in theory load up my Win XP Home Office apps and other basic software that came with the factory computer However upon trying to install recover from CD of I am getting the following error message Error Notebook HELP!! Recovery N5000 - Please HP Issue occurred while creating Save to Disk partition X TOOLS S D gt Then I am back to that dos prompt and left scratching my head In order to get to this step I boot from my CDRom actually a DVD drive HP N5000 Notebook Recovery Issue - Please HELP!! with Disk inside I get options Turn off Computer Continue Advanced I believe I hit Continue it prompts me that I will lose all info on the HD which is fine since it is new and blank and then it begins the process which leads to the error message shortly thereafter For more sys info I have an AMD Athlon GHZ RAM and the DVD drive That is about all the info I can give at this time The system is not recognizing my HD as I have tried to even run a format on drive c and that fails as well Any assistance is greatly appreciated THANK YOU nbsp

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Okay so my brother just gave me the ASUS G JW Laptop to use it has windows x OS on it and I've tried at least a dozen or so ways to get it to find the recovery drive using tutorials and I am getting nowhere but frustrated I've even tried making an ISO Win disc and getting it 8.1 out Recovery windows issue cant figure this I to boot from there hoping that the key which I got using a rd party I cant figure out this windows 8.1 Recovery issue device would pull from the bios and allow me to get a clean computer that way but to no avail It won't even recognize the disc as a boot option I've finally figured out the keys to get into the bios and boot menus so we're good there And I am pretty familiar with windows back but I've never encountered windows until now and I already hate it So I cant figure out this windows 8.1 Recovery issue any help is greatly appreciated Also don't feel like you are overexplaining anything Explain it as simply and in as many steps as you can trying not to assume I know what you're talking about especially if you get into command prompt stuff cuz that loses me really quickly when people jump around Thank you ahead of time for your help This is really frustrating

A:I cant figure out this windows 8.1 Recovery issue

Welcome to Eight Forums.

If you have an ASUS computer and if Refresh or Reset does not work, then you should use the Asus Backtracker utility.


How to download and clean install Windows 8.1 if you have an OEM computer with UEFI firmware (BIOS) embedded Windows 8/8.1 product key. -> link
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I was trying to partition my C drive using a software, that process got stuck up and I had to restart my laptop after that I have getting a message that "operation interrupted, please insert recovery disc and restart your PC" then I ordered Recovery disc and tried to Restore my C drive. While using this option 'Restore C drive'.. I don't know why its not Formatting my C drive and directly Restoring. After restoring it gives a message to remove disc and again restart PC. If I do the same its again starting the process from beginning and giving the same message that "operation interrupted, please insert recovery disc and restart your PC"
I have restored default values in bias.

Model is VGN-CR220
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Greetings I found this site to be useful for some issues I have been having Now I have a peculiar problem I have a Dell Inspiron m Laptop with WinXP SP installed in one partition and Ubuntu in the other I thought of removing Ubuntu as my hard disk capacity is less So when I popped in my Windows CD to get Recovery Console it loads all the way till before I get the menu screen and suddenly I get a BSOD with the following technical information STOP X E XC XF F E XF F XF F ntfs sys - Address F F E base at F Datestamp cea The error suggested me to check XP recovery SP2 console issue Windows BIOS updates and disable BIOS cacheing My BIOS is up-to-date and drivers are all compatible as I did the compatibility checks too In fact other than this problem I have a perfect running system I read the stop error articles Windows XP SP2 recovery console issue on support base and found out stop x e was related to system Windows XP SP2 recovery console issue handler exception but the next line ntfs sys throws me off My windows partitions are FAT Moreover CHKDSK did not throw any errors on my hard disk I tried installing Recovery Console on the hard disk but I get the same BSOD even after a successful install Right now I am clueless but I am running memtest tonite and I will post the results tomorrow If anyone can help me in this peculiar situation your help is greatly appreciated Thanks Lex

A:Windows XP SP2 recovery console issue

I did a memtest86 and had no errors. I ran it upto 10 cycles. I checked the harddisk, driver compatibilty and found zilch errors. I also used an application called Program Checker whic turned out fine. So I have no clue on why this error keeps on popping up. I hope someone has a solution
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Hi, I have a K55A Asus laptop, and I'm having some issues trying to restore it (refreshing it at his start). I have no CD for the recovery and when I try to restore my PC by the program Window8 instored (settings-> General -> Delete everything and reinstall Window) I get an error saying there is some files missing, so i'm kind of stuck here, anyone can help me please?

A:Window 8 Recovery & Restore issue

Have you updated Windows 8 to Windows 8.1?
If yes, Windows 8.1 will not use a Windows 8 OEM Recovery Partition.

As you have a K55A Asus Notebook, try using the ASUS Hot Key Recovery, press the F9 key on start up.
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Hello Guys I was installing new software and the computer basically hung First off it started and nothing appeared on desktop ctrl alt del worked but could not open any programs Was told bluetooth licence was invalid Then icons did appear after - restarts and an address bar can't old data see retrieve but PC - Recovery Can Issue appeared at bottom of page for PC Recovery Issue - Can see old data but can't retrieve internet quite weird Could not open internet microsoft outlook no connection Sort of looked like it was half in normal state and half in safe mode Then inserted All in One PC recovery disc and computer did PC recovery Did not look like it was actually using the discs though New start up and new user created all no problems other than loss of other information done back up weeks ago favourites gone from internet microsoft office not re-installed outlook data gone Next step I used Active File Recovery to search computer and I can see all my old files up to date They are on old user Jo Mansfield I called new user BRM for no apparent reason When clicked on recover for old files said not to write on same folder as may overwrite other data etc clicked to proceed and said been confirmed with warning but nothing seems to happen Can I change back to old user some how Do you know why recover is not recovering files Any suggestions and help appreciated Please reply with any additional information you may need I do not want to re-install Office as I think is still on there and might overwrite something I need Cheers Jo nbsp

A:PC Recovery Issue - Can see old data but can't retrieve

This should help if you are seeing an Access Denied error:
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I am having an issue with a friends computer that I am currently working on She ran the Compaq System Recovery that Compaq Issue System Recovery came with her PC During the recovery she said it told her that her files would Compaq System Recovery Issue be safe and would not get removed I searched up and down the computer and could not find any of her important documents and photos the weird thing is that her computer is showing the hard drive is GB but it is still using up Compaq System Recovery Issue GB of that I changed the folder options to view all hidden files and folders and system files I calculated how much hard drive space all visible files and folders were taking up and it just didn't add up I did notice that there was one folder in the C drive that would not open quot Access Denied quot and there was another partition D that was for the system recovery but would not let me view anything inside that partition I will have to post the name of that quot access denied quot folder later bc I'm not in front of that PC at this time Any ideas to where Compaq System Recovery might store those files Or any other suggestions
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I recently installed windows updates one evening during shut down process.
The next day the PC will not boot up.
I get a message "Start up repair cannot repair this computer automatically" after trying to repair and I dont have a restart Vista disk.
What can I do to recover the situation?

A:Vista System recovery Issue

will it allow to go into safe mode at all
as the PC starts keep tapping F8 - you should see a menu which includes safemode
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Hey everyone,

I'm having issues trying to reinstall Windows on my old emachines computer using the emachines recovery disk set. After rebooting and following the formatting instructions, it runs Symantec's Ghost program (which requires all three cd's) and then reboots itself. The computer gets to the "Please wait while Windows prepares..." and then freezes forever. I've let it sit for over an hour and have gotten nothing. Upon rebooting I get the Windows splash and then a black screen. I've reinstalled Windows twice and have gotten the same results (frozen screen - rebooting brings the black screen).

The emachines is an old T1100 with all the original specs.

Any ideas on what could be causing this?

A:Emachines Windows Recovery issue

Ah - the eMachines recovery disk...

My advice would be to buy a Windows XP disk in the store.
Upgrading you RAM to 256 wouldn't hurt either.
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I am removing Linux on 2nd drive
Need to use FixMBR
When entering password for login in XP recovery console, I get kicked out
I cannot remember what I set up 2 years ago
I have the login for my profile which has full administrative access
Is there a workaround to change the password on the actual administrator profile from with my profile?

Help & thanks

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My computer suddenly turned off Checked the power cords nothing wrong and then turned it back on It would not boot up correctly After several Solved: issue recovery Major attempts I went Solved: Major recovery issue into safe mode and began to try and do some saving of files to an external HD This failed I boot and hold f to get into the recovery The selection of quot Windows System Restore quot tells me to click restart which takes me full circle and we go around and around I do not want to do a full recovery and lose everything until it is a last resort I am not able to get into safe mode anymore won t even give me that option screen I can get into the quot Boot Menu quot by pressing Esc at start up Likewise I can get into the Setup by pressing f and Recovery by pressing f If I try to boot without pressing anything I get black screen that says NTLDR is missing Press Ctrl Alt Del to restart then back to square one again My recovery will not work using the f or even when I put the recovery CD into the machine and reboot I have spent countless hours searching this site and have yet to see anyone with my issue of not getting to safemode I called GEEK squad only for price estimate just in case --- to do a recovery and - to do a file backup before they wipe the HD clean HP Pavilion a n ADM Athlon Windows XP Media Center Edition GB RMA I am using my daughters laptop so I at least have access to internet my email and such I have a lot of files I don t want to lose I work days so won t be able to check for replies until the evenings Thanks so much in advance for any help you might be able to give me nbsp

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The computer suddenly froze and when rebooted Vista System Recovery Help Issue.... it will not start mentioning a nvidia issue and suggests reconnecting the cable which has done nothing Furthermore I ve removed both of the video cards and and tried each separately in all three of the pci slots Vista System Recovery Issue.... Help which has had no effect The last prompt on the start up is to insert a boot disk so thinking it might be trying to load off the rom I checked bios and its properly configured to load off the HD with CD as secondary So I have reluctantly tried to reinstall vista it will boot off the Alienware Systom Recovery CD but will stop and go to a blue screen and give the following information quot A Problem has beendetected and windows has been shut down to prevent damage to your computer Driver IRQL Not Less Or Equal quot Various info not relevant quot Technical Information Stop x D x x x x cc Nvstor sys - Address cc base at c DateStamp a quot Computer Specs Alienware Area - Operating System - Windows Vista Graphics Card - Geforce GT SC Mobo - nForce i SLI I ve searched for the relevant information on Alienware support where it had no information on this subject along with nothing useful in the first few pages of google any help is greatly apprciated and althought time is not a restriction I would like to get the issue resolved Thanks nbsp

A:Vista System Recovery Issue.... Help

try booting to a live cd
this will give you a chance to see if all your hardware is ok
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Was wondering if any one could help me

I have a HP Pavilion which as some of you might know has its own recovery drive
I need to use my recovery drive because my computer is pretty screwed up right now. how ever when ever i attempt to access my recovery drive i get
STOP: c0000218 {registry file failure}
The registry cannot load the hive (file):
Or its log alternate
it is corrupt , absent , or not writable

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My PC went into a restore mode on its own after locking up.  It had been updated to Win10, but after the restore it was back to Win7.  Most of my files are there along with MS Ofiice and the related data files.  Missing are my email program (Mozilla) and files and my Quicken and files.  There are a number of locked files that return "access denied" when I try to open the file or directory.  I'm guessing everythign is there, just hidden.  i have not reinstalled Mozilla or Qbooks yet, just in case that buries the files deeper.
Someone suggested i reinstall Win10....MS said they would give me another install for free after the 7/29 deadline, but again, I want to see if I can recover my files.  There is no restore point to go back to since the Dell utility ran.  Any direction will be appreciated.
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This is my second attempt to post this question the Inspiron Issue Recovery 15R DELL (5010) first has never made it out of moderation DELL Inspiron 15R (5010) Recovery Issue nbsp I hope someone here has some insight into what is going on with my Inspiron R Model and possibly some suggestions overcome this problem Sorry for the long post but I wanted to provide as much information as possible I did perform a search for answers and unless I missed it I didn rsquo t find a similar problem nbsp At this point it is my opinion that DELL created a Recovery Partition on this DELL Inspiron 15R (5010) Recovery Issue Laptop that after a Recovery procedure is completed somehow points to loading the OS from one of their Servers or a device that is not available instead of my local Drive C the next and subsequent times my Laptop is restarted after the initial setup is completed nbsp Background I purchased this DELL Inspiron R new from DELL in and it came with Windows Home Premium Last year when the free Windows upgrade was available for this Laptop I decided to try it knowing that I would probably have an issue with the Bluetooth capability As it turns out Bluetooth partially worked but I lost the availability of my LAN card So I decided to use the Windows feature that allowed me to go back to Windows within the initial day period The rollback created numerous problems couldn rsquo t uninstall or update some programs some USB ports didn rsquo t work and other issues that I rsquo ve lived with but finally decided to restore my laptop using the Recovery DVD I created when I received the laptop from DELL I didn rsquo t restore from the partition because I wasn rsquo t sure if it had been corrupted during the Windows to and back to processes nbsp Recovery The recovery from my Recovery DVD seemed to go flawlessly It went through the recovery process restarted the laptop and Windows launched and I proceeded through the setup I checked the System Properties and Windows was activated Knowing that there would be lots of updates I ran Windows Update installed the first wave of updates clicked on the necessary restart the computer restarted the DELL Startup Screen displayed as expected and then the a failure dialog screen appeared I rsquo ve performed the Recovery about times with and without installing updates and it always goes through the Recovery restart and first time setup but whenever you restart the laptop or perform a shutdown power on sequence the same failure occurs I even created a new USB Recovery Stick from the current Recovery Partition and the same thing happens It is like a program that you rsquo ve loaded from DVD but when you try to change it it looks for some non-existent server somewhere nbsp The laptop is as I received it from DELL no hardware changes and no BIOS updates And after I perform a Recovery everything works perfectly until I restart or shutdown power on the laptop It is interesting that after the Recovery and it restarts the computer to launch and setup Windows the first time it goes through the DELL Startup Screen and launches Windows but the next time and all subsequent times it fails after the DELL Startup Screen displays and seems to complete nbsp When starting the laptop F Setup and F Boot Options take me to the expected menus but F has no effect and it just goes to the error screen nbsp I went into the BIOS and checked the list of boot devices and found it interesting that a Diskette was listed as st Priority so I changed st Priority to Hard Drive and moved Diskette to the lowest th priority but that didn rsquo t make any difference I even performed a BIOS reset to default settings but that didn rsquo t make any difference either It should be noted that the BIOS Version is A and I think A is available but everything worked fine before with A nbsp As an additional data point I decided to try to update Windows again to Windows even though I couldn rsquo t update my Windows to Windows SP I used the Windows Home -bit... Read more

A:DELL Inspiron 15R (5010) Recovery Issue

Upgrading the OS destroys the F8 quick restore option - if the partition is still there, it CAN still be used but you'll need to invoke it manually.
That said, the description is exactly what you'd see if your hard drive were failing.  Have you run a full diagnostic on the hard drive?
F12 at powerup - let the quick test run, and then boot to the 32-bit diagnostics and run a surface scan of the hard drive (this will take a couple of hours to complete).
To use the recovery partition where you cannot get in through F8, see
(it will work with Vista or Windows 7).
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Hi I was running windows vista when all of a sudden i experienced mode, BSOD in hardware even issue? recovery the bsod and my computer shut down As far as I know I did nothing to cause this Whenever I restarted my computer it worked for a good seconds and then shutdown After a good few days of this happening I decided to just revert my computer back to its factory settings in recover mode It bluescreened right in the middle BSOD even in recovery mode, hardware issue? of the process Upon the next startup the computer told me that no windows was found and yet i still experienced a bluescreen whenever BSOD even in recovery mode, hardware issue? i attempted to re-install windows A friend took my computer to work and his IT guys were somehow able to re-install windows vista business edition but had no suggestions as to what was causing the problem Now windows runs fine for a while but then crashes out of the blue Here is the error report- Product Windows Problem Shut down unexpectedly Date PM Status Not Reported Problem signature Problem Event Name BlueScreen OS Version Locale ID Files that help describe the problem Mini - dmp sysdata xml Version txt Extra information about the problem BCCode e BCP BCP A BCP BCP DB OS Version Service Pack Product I own an hp g laptop if that helps at all nbsp

A:BSOD even in recovery mode, hardware issue?

Sorry for the bump but any bit of help would really be appreciated.
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Hello, after replacing a damaged hard drive with a new one I could not locate the product key information.  I told the owner of the laptop to purchase the recovery disk from HP which she did. When I tried to install with the new recovery disk I received a message stating "recovery failed" when installing the recovery software to the hard drive. How can I retrieve the product ID key for this laptop also the recovery disk that she purchased did not work is there an update to this issue any help will be greatly appreciated thank you so much. The laptop is HP Pavilion X 360 with originally Windows 8.1 installed.

A:Recovery Failed issue and Lost Product Key

Hello, Welcome to the HP Support forum. Please, refer to these official articles about troubleshooting recovery process failures: >  (Win 10)>  (Win 8) Read them both and follow the advice based on the specific error the user of the PC received. PCs with Windows 8 , 8.1 and 10 do not ship with product key available for the users. It does not have COE sticker like Windows XP, Vista or 7 used to have > you ask for is officially not supported. For the recovery discs to work:- ensure the new HDD is working and correctly installed- no other major hardware changes have been performed- new HDD must with the very same size (or bigger in size) as the original HDD - smaller HDD or SSD (smaller in capacity) will not work- check with HP or the vendor you received the media from if they sent you the correct version of the discs/media for the correct PC model.
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XP boots up--can get to safe mode menu, if I choose last known good configuration it just keeps restarting....if I choose safe mode, keeps restarting. Seems to hang on windows\system32\drivers\Mup.sys

When I boot to XP cd and go to restore menu--I don't get an option to choose 1 or 2. I only get a c:>promopt.

Any suggestions as to what may be the problem? I did try to fixboot and it never got past 27% --2 days worth of letting it sit. It finally froze at the number.

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Hi,I have an HP laptop running windows 8.1. I want to make recovery DVDs but can't find where to do that.The only thing I can come up with is creating a recovery drive with a USB flash drive.
My other question is how do you make it so your mouse snaps to the ok button when you click on something like you could do with previous operating systems.
Thank you.Jane

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Hello,I am in the process of starting to tackle killing a virtumonde virus on my computer and am making a recovery console per the instructions on the page. It directed me to the page which has instructions on making a recovery console from the XP Installation CD. When I run the D:\i386\winnt32.exe /cmdcons command from the run window, I get a message that setup could not continue because the version of Windows on my computer is newer than the version on the CD. This is the CD I used to install the OS, so other than upgrading to ServicePack 3, I don't know why this would be. Suggestions?Thanks so much in advance for the help!

A:Version issue with XP Recovery Console Creation

HiSee the following Microsoft Knowledge Base article about this problem.
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I have had my Samsung R530 laptop a few years now and I have been a little careless with it and now need to restore my laptop to its original out of the box setup.

Samsung recovery has never worked since the day I installed Ubuntu, and I have had regular fights between Linux grub and windows mbr for control of the

The bottom line is I start samsung recovery and it says recovery area not found, I know its there; 15GB/Healthy Partition/3.14GB free the partition label is correct 0x27 and the windows 7 files seem to be there too, problem is how can I access and restore windows 7 with this partition if cannot access it with samsung's recovery tool???

Thanks in Advance

A:Help restoring windows 7(Samsung Recovery Issue)

Welcome to Windows Seven Forums.

If you have your Windows 7 DVD or a Windows repair disc you could boot into the Recovery Environment and try the Restore Image option.

Failing that, you could contact Samsung and see if they still have a recovery disc for your computer.

I'm no Linux expert as I've never used it, but I'll lay odds it's probably the reason you can't access Samsung's recovery partition. I take it you didn't create a set of recovery discs when you first bought the computer?
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I am having issues with windows 7 64-bit. It crashes repeatedly when recovering from hibernation state and other times when idle. I do not have problems when at the machine actively doing anything.

From my investigation:

1. Only started since I installed my HD 5850 (Running catalyst 10.3)
2. I have disabled Hibernate/sleep and it still happens
3.I don't know how to analyse the minidump files!

I know some issues existed with the low voltage level of the HD5XXX cards when at idle so I edited this in the profile.xml for the card to increase it slightly - I wonder if the profile is activating properly when the computer resumes... so potentially this could be a part of the problem (or a red herring!).

I have attached a .rar file with 3 of the minidump files for assistance.

I hope someone can help!

A:Unexpected Error Recovery - Catalyst 10.3 issue?

Hello again,

after doing more reading I have performed a few extra checks.

I ran the file check (sfc /scannow) as an admin and no issues were raised.

Also I have uploaded the full list of minidump files I have. Some were cleaned out when I did a file cleanup but I hope the extras assist in finding what is at fault.
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Hi I have Vista OS loaded as the default one by Acer I recently installed windows on a formatted partition which formerly had my data And I believe since then I haven't been able to use the Acer D D recovery It should come up by pressing Alt F during POST but it doesn't I have made sure that it is enabled in the BIOS I went through lot of forums and they suggest it's an Acer after issue Acer 7 D2D installing recovery windows MBR issue and that it may have been deleted or something Someone suggested me to use partedit and change partition ID to and Acer D2D recovery issue after installing windows 7 then run some command like quot mbrwin exe install quot but after doing that I couldn't load any of the OSs I somehow was able to repair recovered as it shows in the dual boot screen now both of them by using windows DVD thank God And on top of that Acer D D still doesn't work Any Acer D2D recovery issue after installing windows 7 solutions on the issue Thanks

A:Acer D2D recovery issue after installing windows 7

Quote: Originally Posted by The AudGuy


I have Vista OS loaded as the default one by Acer. I recently installed windows 7 on a formatted partition (which formerly had my data). And I believe since then I haven't been able to use the Acer D2D recovery. It should come up by pressing Alt+F4 during POST, but it doesn't. I have made sure that it is enabled in the BIOS. I went through lot of forums and they suggest it's an Acer MBR issue and that it may have been deleted or something ?? Someone suggested me to use partedit and change partition ID to 07 and then run some command like " mbrwin.exe install ^@(% ", but after doing that I couldn't load any of the OSs. I somehow was able to repair (recovered as it shows in the dual boot screen now) both of them by using windows 7 DVD (thank God). And on top of that, Acer D2D still doesn't work. Any solutions on the issue ? Thanks!

Sorry I must be dense. what is the issue? Once you went from vista to win 7 the recovery partition was for all intents and purposes dead. It can only (using a vista dvd) restore you to vista.

What was it you were trying to do?

You can of course (if you have a win 7 dvd) set up a new recovery partition that will get you back to win 7


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My Sony vaio - Windows / 7 recovery Bootmgr issue missing vpceb fm gave message -'retry error press alt clt delete to restart' but it did not resolve after doing that Using Sony recovery disks I tried to do recovery repair windows bit it showed windows loading files and then windows logo and then became blank screen showing cursor I was able to move cursor though but nothing happens even hard disk light do not show up I tried to restart with F and went to windows safe mode and performed quick test and noticed error with harddisk I had repaired using the recovery repair tools It took hrs to repair and then I started to restore c drive It asked me to put recovery disk and after processing rth disk for a while it gave me a message - quot an error occurred while executing an operation the operation was not completed Shutdown the pc then try the operation again after restarting the system - Error quot The problem appear even after restarting I also tried to restart the system with out Recovery disk and quot noticed bootmgr is missing press clt alt delete message Windows 7 recovery issue / Bootmgr missing quot I am not sure whats happening Can someone please help me resolve this problem Thanks - Shashank

A:Windows 7 recovery issue / Bootmgr missing

Instead of using the CD's to restore your computer try the built in System Restore:
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Can i Recover the C drive Files from Backup file of other PC using onekey recovery ?Since C drive is formatted For Ideapad Z510

A:Z510 Onekey Recovery issue,C drive

Hi Anandgs , 
Welcome to the Community Forums.
If you have previously created a One Key Recovery backup before formating the original harddrive on a separate media , with the same model Ideapad Z510 and specifications , as far as I know , you would be able to restore using one key recovery from user back up as an option .
This would overwrite current data on the current pc . 
Would this be how you plan on retrieving backup info?
Update us .
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Hi guys SCENARIO I wen on a factory reset and it froze at around while resetting It already took - hours on so there came my impatience and overthinking I'm sorry that it was either starting to be a faulty HDD or my BIOS HELP: - PLS to issue recovery PC Reset partition/img link was outdated So I tried to force stop HDD risky I'm sorry again the reset procedure while stucked at and was hoping that I could somehow update my BIOS and resume with the reset But as I opened the unit again it continued with installing the OS which is WIN again I was hoping this would be Win since it was the factory OS So I just let it finish PLS HELP: Reset PC issue - link to recovery partition/img and was hoping that I could revert back to the factory OS I also tried the different instructions from dell and windows on how to reset the unit but still in no luck And I have not made a recovery image disk beforehand The unit is a Dell Inspiron laptop that came with pre-installed UEFI activated I believe Win that has been updated to and Win over the time PROBLEM Reset function not working properly or as expected anymore I think it lost it's link with the original recovery image I have been reading a lot from the related posts from several threads here but still out of luck or I am really that noob Haha I believed I might have also messed up mapping reagentc along the way as I don't remember the previous data anymore I have tried to do as others had their luck but I get lost as their parameters are not the same as mine at least from what I have already read REQUEST Can anyone please help I've been stuck figuring this one out for days already Haha I'm not sure what else details info to include here as well I had installed the PartitionGuru too and running with it's file recovery at the moment to check if there are files folders that were corrupted lost along the way I also already had found the Install swm there are actually three of them there which wasn't the same as the case of other threads that came with wim And also already found my WinRE wim with it's ReAgent xml - though I was worried on those because I have more than one of it and on different partitions I'm not sure how I got those - maybe from the updates Anyway I'm not sure about more details are needed to fix the issue Below are several screenshots I think will be of any use hopefully From an elevated command prompt Ran reagentc info Ran diskpart Disk is the main drive Disk was just a thumb drive with the Windows Media Creation Tool I tried to use it but still no luck It gets me to a message that says something like the partition needed was missing Here is where I found a Winre wim Here is where I found another WinRE wim The location of the three Install swm Not sure if this is of any use at all I just thought I'd upload it too I'd be happy to provide more details that are needed anytime I hope anyone could help please help Thank you in advance PS I'm currently running the partition recovery from PartitionGuru Currently at on searching files and it seems that it's showing some folders that are not on my current partitions This one folder named sources containing a boot wim was also mentioned from other threads that wasn't on my drives partitions while I was researching I was just wondering if that would be of any help You can see it here attached Sorry for the long post
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I have a Toshiba Satellite with a badly damaged windows installation. I want to do a complete re-install but cant start the recovery image from the Windows 7 repair my computer option. I can however access the recovery image from the partition and have copied it to an external USB hard drive. Can anyone tell me how I can start the re-install from the recovery image now on the USB external HD. Can I somehow create some re-install DVDs from this recovery image?

Advice greatly appreciated.


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Good morning people I do have an issue with my Satellite I am currently not home and do issue on Recovery C Satellite Loop series not know the exact version i have but its a C-Series Laptop I watched NFL on Sunday as usual shut down the Laptop went to bed Monday morning i started the Laptop and it was already Recovery Loop issue on Satellite C series taking ages I could then log in and saw my wallpaper the battery status on the bottom right and the windows logo Start in the left bottom corner Every now and then other logos would show up but disappear shortly after After a few minutes i got the Windows Blue screen saying there was an issue and data is being collected Reboot Toshiba Logo and its saying quot data beeing analyzed quot - quot repair being prepared quot - quot repair started may take up to two hours quot Recovery Loop issue on Satellite C series - blackscreen reboot quot data being analyzed quot and so on Now i had my laptop running for a solid hours and it kept going through this loop It will not start from a CD it will not let me get to BIOS I have taken out the RAM one after another same issue What other steps could i take to save my data or the laptop Thanks all O
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Facing issue while running System Recovery Disk 1....  File Copy Fails From E:\PRELOAD\BASE22.swmTo Z:\RM\IMAGE\BASE.22.swm process freezed at 22% and From E:\PRELOAD\BASE21.swmTo Z:\RM\IMAGE\BASE.21.swm Process freezed at 17% no external device attached .....Recovery Discs are also verified by HP support executive. What to do now ???
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I’ve ran into the Windows Recovery issue on three computers in the past couple of weeks.(XP, Vista, 7) I have followed the tutorials and have successfully removed each instance but have one underlying problem that I have not been able to resolve. The Start Menu/All Programs shows all program folders but does not have any program shortcuts within the program folders. This is just in the start menu. It is not limited to the current profile either. The problem exists even after creating a new profile.

I do not currently have log files to provide. I am a field technician and am not in front of the PC's anymore. Just thought I'd post and see if this was known and if there was a fix. If log files are needed then I can get then and post at a later date.

Thanks in advance.


A:One issue not resolved w/ Windows Recovery Removal

NV. I got it resolved.
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So.. yeah.. I did the stupid thing.. Did a system recovery on my Presario S4300NX.. now the silly thing is working.. BUT.. the 107GB C Drive is showing FULL! well almost.. 106GB .. I was given the choice to do a recovery that would save my data and files or the one that wipes every thing clean. I chose to save my files etc.. well.. the folders are there..but many of them are missing contents and.. My Microsoft Office is showing as uninstalled. and Word is gone too. Is there anything I can do?

Thanks in advance

Keepin my fingers crossed.


A:Im Stupid !!! Compaq system recovery issue!! read this article on Repair Install (Not Full Reinstall) -It can save most of your settings etc -Regards -
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hi my computer became infected with the windows xp removal virus days ago google also redirects no matter what i type in the search engine or click on within that search my computer shuts down at random moments i have not had any success trying to remove the virus on my own any assistance would be most appreciated DDS Ver - - - NTFSx Internet Explorer Run by Owner at on - - xp recovery redirect with windows w/google infected issue Microsoft Windows infected with windows xp recovery w/google redirect issue XP Home Edition GMT - Running Processes C WINDOWS system svchost -k DcomLaunch svchost exe C WINDOWS System svchost exe -k netsvcs svchost exe svchost exe C WINDOWS system spoolsv exe C WINDOWS system igfxtray exe C Program Files CyberLink PowerDVD PDVDServ exe C Program Files Digital Media Reader shwiconem exe C Program Files QuickTime qttask exe C Program Files iTunes iTunesHelper exe C Program Files Messenger msmsgs exe C Program Files Spybot - Search amp Destroy TeaTimer exe C WINDOWS system ctfmon exe C Program Files Olympus ib olycamdetect exe svchost exe C Program Files Common Files Apple Mobile Device Support AppleMobileDeviceService exe C Program Files Bonjour mDNSResponder exe C Program Files Java jre bin jqs exe C Program Files Common Files New Boundary PrismXL PRISMXL SYS C Program Files Microsoft Search Enhancement Pack SeaPort SeaPort exe C WINDOWS system svchost exe -k imgsvc C Program Files Common Files Microsoft Shared Windows Live WLIDSVC EXE C Program Files Yahoo SoftwareUpdate YahooAUService exe C Program Files Common Files Microsoft Shared Windows Live WLIDSvcM exe C Program Files iPod bin iPodService exe C WINDOWS system wscntfy exe C WINDOWS explorer exe C Program Files Internet Explorer iexplore exe C Program Files Internet Explorer iexplore exe C Documents and Settings Owner Desktop dds scr C WINDOWS system WSCRIPT exe Pseudo HJT Report uSearch Bar hxxp www google com ie uStart Page hxxp att my yahoo com uInternet Connection Wizard ShellNext iexplore uInternet Settings ProxyOverride local BHO amp Yahoo Toolbar Helper d -c f - efb- b - eca - c program files yahoo companion installs cpn yt dll BHO Adobe PDF Link Helper df c-e ad- -a -fa c ebdc - c program files common files adobe acrobat activex AcroIEHelperShim dll BHO Spybot-S amp D IE Protection - f - d - - d f - c program files spybot - search amp destroy SDHelper dll BHO Java Plug-In SSV Helper dbc -a - b-bc - c c c a - c program files java jre bin jp ssv dll BHO JQSIEStartDetectorImpl Class e e f - ce- c -bc -eabfe f c - c program files java jre lib deploy jqs ie jqs plugin dll BHO SingleInstance Class fdad da - a - fd - c - f ac - c program files yahoo companion installs cpn YTSingleInstance dll TB att net Toolbar ef bd -c fb- d - f- d f - c program files yahoo companion installs cpn yt dll TB CDD BF- FFB- - AD - DF B D - No File EB Real com fe fa -d c- d - fa- c f afe - c windows system Shdocvw dll uRun MSMSGS quot c program files messenger msmsgs exe quot background uRun EPSON Stylus CX Series c windows system spool drivers w x e faticda exe fu quot c windows temp E SA tmp quot EF quot HKCU quot uRun SpybotSD TeaTimer c program files spybot - search amp destroy TeaTimer exe uRun ctfmon exe c windows system ctfmon exe uRun VoipBuster quot c program files voipbuster com voipbuster VoipBuster exe quot -nosplash -minimized uRun cdloader quot c documents and settings owner application data mjusbsp cdloader exe quot MAGICJACK uRun Olympus ib quot c program files olympus ib olycamdetect exe quot Startup uRunOnce FlashPlayerUpdate c windows system macromed flash FlashUtil m ActiveX exe -update activex mRun IgfxTray c windows system igfxtray exe mRun HotKeysCmds c windows system hkcmd exe mRun Recguard c windows sminst RECGUARD EXE mRun NeroFilterCheck c windows system NeroCheck exe mRun RemoteControl quot c program files cyberlink powerdvd PDVDServ exe quot mRun SunKistEM c program files digital media reader shwiconem exe mRun lt NO NAME gt mRun SunJav... Read more

A:infected with windows xp recovery w/google redirect issue

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will appear Click OKDeFogger may ask you to reboot the machine, if it does - click OKDo not re-enable these drivers until otherwise instructed.Download DDS:Please download DDS by sUBs from one of the links below and save it to your desktop:
Download DDS and save it to your desktop


Please disable any anti-malware program that will block scripts from running before running DDS.

Double-Click on dds.scr and a command window will appear. This is normal.Shortly after two logs will appear:
DDS.txt Attach.txtA window will open instructing you save & post the logsSave the logs to a convenient place such as your desktopCopy the contents of both logs & post in your next replyScan With RKUnHookerPlease Download Rootkit Unhooker Save it to your desktop.Now double-click on RKUnhookerLE.exe to run it.Click the Report tab, then click Scan.Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.Wait till the scanner has finished and then click File, Save Report.Save the report somewhere where you can find it. Click Close.Copy the entire contents of the report and paste it in a reply here.Note** you may get this warning it is ok, just ignore"Rootkit Unhooker has detected a parasite inside itself!It is recommended to remove parasite, okay?""just click on Cancel, then Accept".information and logs:In your next post I need the following

.logs from DDSlog from RKUnHookerlet me know of any problems you may have hadGringo
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Hi I work for a larger organization.  We several Lenovo models, including the M700 10GS. We deploy a standard image with driver packs for each model. We are having a bitlocker issue with just this model.  We are running Windows 7 sp1. Bitlocker is requiring the recovery key every time.  We have followed many other things in these fourms, but to no avail. Help!!!!!
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Thanks in advance,

Every time I turn on my PC, the Windows Recovery Console comes up, explaining that I have a made a recent hardware change that is causing startup problems.

I have never made, to my knowledge, ANY hardware changes whatsoever.

There is a younger family member in our house who uses this PC constantly, yet knows very little about PCs.

I cannot install any Security Updates without restarting!

A:Security Issue / Windows Recovery Console Problems!

try pressing f8 when booting and from the boot options choose
last known good configuration
i have never struck this before,if you type help in the recovery console it will give you a list of the commands available
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-------- EDIT I posted this here because Boot issue Windows StartRepairOffline won't Recovery solve it all started with a BSOD User of the computer got the following error in Outlook - E Your system needs Windows Boot Recovery won't solve issue StartRepairOffline more memory or system resources Close some windows and try again -------- Hello Seven Forums I'm currently facing an issue with Windows I got asked to repair this PC but they ran into another issue than I did They couldn't get the PC to boot because it gave them a BSOD Now when I just started the PC there's not a single BSOD and it runs fine untill the quot Windows Logon quot screen It doesn't load There's a cursor and all but the actual screen isn't popping up I had some heavy google sessions with no result so far I tried to press quot Ctrl Alt Delete quot to get the taskmanager opened then starting quot Explorer exe quot but the taskmanager didn't even load Now after inserting my Windows Home Premium disk OEM and tried to run a recovery it took about minutes to come up with this error Code Problemsignature Problem Event Name StartupRepairOffline Problemsignature Problemsignature Problemsignature unknown Problemsignature Problemsignature ExternalMedia Problemsignature Problemsignature BadDriver OS Version Locale ID I have fixed these problems before but only with wiping the whole disk and doing a clean install But is there another way It's not my own computer I do not know what files are stored on it and because of that I don't want to do a clean install Ruben

A:Windows Boot Recovery won't solve issue StartRepairOffline

Quote: Originally Posted by Cyberuben

I posted this here because it all started with a BSOD. User of the computer got the following error in Outlook: 0-8007000E (Your system needs more memory or system resources. Close some windows and try again)

Hello Seven Forums,

I'm currently facing an issue with Windows. I got asked to repair this PC, but they ran into another issue than I did.
They couldn't get the PC to boot because it gave them a BSOD. Now, when I just started the PC, there's not a single BSOD and it runs fine, untill the "Windows Logon" screen. It doesn't load. There's a cursor and all, but the actual screen isn't popping up.

I had some heavy google sessions, with no result so far. I tried to press "Ctrl + Alt + Delete" to get the taskmanager opened, then starting "Explorer.exe", but the taskmanager didn't even load.
Now, after inserting my Windows 7 Home Premium disk (OEM), and tried to run a recovery, it took about 30 minutes to come up with this error:

Problem Event Name: StartupRepairOffline
Problemsignature 01: 6.1.7600.16385
Problemsignature 02: 6.1.7600.16385
Problemsignature 03: unknown
Problemsignature 04: 718
Problemsignature 05: ExternalMedia
Problemsignature 06: 1
Problemsignature 07: BadDriver
OS Version: 6.1.7600.
Locale ID: 1043
I have fixed these problems before, but only with wiping the whole disk and doing a clean install. But is there another way? It's not my own computer, I do not know what files are stored on it, and because of that I don't want to do a clean install.


Hello Ruben!

As the error log says it's "Problemsignature 07: BadDriver" unfortunately we won't know which driver it's talking about. Are you able to login under Safe Mode? If so check in Event Viewer so if you find anything specific.

Run a SFC Repair at Boot SFC /SCANNOW : Run in Command Prompt at Boot. Check this article Why is my screen black when I start Windows 7&#63; and see if it helps.

Report us back with results
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A:laptop battery issue not really a win 8 issue

You're fine to be asking windows 8 and hardware-related questions here

I wouldn't worry about it too much. By the time your battery goes out, it will likely be time to upgrade.

Consider shutting down whenever you leave it for an extended time, such as longer than a day. I think hibernate is the preferred laptop method of low power states because it drains far less than sleep. So you could perhaps keep the computer plugged in while in hibernate, and unplugged while shut down, unless going on a trip or something.

I think HP had a power plan on their laptops that would keep the battery from charging fully to 100% (it would go instead to 50%), which wore it out less than the normal full charge. That may be hard to emulate without a program on your computer for such a plan as that.
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I had Antivirus system pro take over my pc, i tryed everything to remove it no luck.
Now i just want to reinstall XP FROM MY RECOVERY CD'S.
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A:[SOLVED] Reinstall issue after using Recovery Disks [moved from Security]

Hi -

It seems the NetVista can be a bit difficult to find the right location in BIOS to change boot order. It might be helpful to know the exact model.

If you're set on restoring the machine, which is often for the best, see if this link helps, scroll down to number 3.

Also, see if these instructions I found work for you.

Boot up PC
Press F1 to enter BIOS screen
Press Enter on Startup Options
Press Enter on Startup Sequence
Use Arrow keys to change boot order

Or, slightly more detailed:

1) Shut down the operating system and turn off your computer.
2) Press and hold down the F1 key, and then turn on the computer.
3) When an IBM or other logo is displayed or if you hear repeating beeps, release the F1 key. The IBM BIOS Setup Utility will start.
4) Select "Start Options" from the first menu.
5) From the Start Options menu, press <Enter> on the top bullet labeled "Startup Sequence" (it is above all the other options). This brings up a new "Startup Sequence" menu.
6) Change boot order as needed using arrow keys.


If you need further assistance, and want only to reinstall, you'd be better off posting for help in the Windows XP section of the forum, as this section is for malware removal.
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Hello - am am running Windows XP Version 2002 Service Pack 2.Just got infected today by the "Windows Recovery" Trojan and I believe it had been removed(?) using, Malwarebytes Anti-Malware (version and unhide.exe.However MBAM is now popping up frequent messages that say it "Successfully blocked access to a potentially malicious website, Type: outgoing".A number of different IP addresses are shown (in the above message where the is shown), including these: MBAM full scan reports zero infected items.Reformatting and reinstalling Windows is not something I want to do unless all other options have been exhausted.Am I (still) infected?Thanks in advance for any and all assistance.

A:Removed "Windows Recovery" Trojan but MBAM Still Reporting Issue

Hello,And welcome to, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.Please download and run Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.Malwarebytes Anti-MalwareNOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Full Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the main Scanner screen:Click on the Show Results button to see a list of any malware that was found.Make sure that everything is checked, and click Remove Selected.When removal is completed, a log report will open in Notepad.The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.Exit MBAM when done.Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.SUPERAntiSpyware:Please download and scan with SUPERAntiSpyware FreeDouble-click SUPERAntiSypware.exe and use the default settings for installation.An icon will be created on your desktop. Double-click that icon to launch the program.If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you enco... Read more