Windows Support Forum

Can I use my phone on overseas network?

Q: Can I use my phone on overseas network?

Hello, totally noob to phone networks. I am going to have a US version of Galaxy S5 and order an extra battery for it on mpj. Can I use both of them on overseas carriers? Thank you for any kindly help.

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Preferred Solution: Can I use my phone on overseas network?

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A: Can I use my phone on overseas network?

The specs shown here declare

Also known as Samsung GS 5
Available as:
Samsung SM-G900F - for Europe
Samsung SM-G900I - for Asia
Samsung SM-G900K/G900L/G900S - for Korea
Samsung SM-G900M - for Vodafone
Samsung SM-G900A - for AT&T
Samsung SM-G900T - for T-Mobile
Samsung SM-G900V - for Verizon
Samsung SM-G900R4 - for US Cellular
Samsung SM-G900P - for Sprint
​General 2G Network GSM 850 / 900 / 1800 / 1900

So yes, it is compatible with EU providers. Caution however; your current provider will bill you for roaming charges. When in Europe, I always buy a local SIM card and fund it with enough credit to last the trip - - that will also give you a local phone number. If you book theater events or need to call for reservations, they will be more likely to answer the phone.
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Hi, i live in Australia and bought a phone from eBay and it came from over seas, and the battery just drains even while nothing is open and is sleeping i heard that buying phones from over seas is bad for the battery because of the carrier e.g. im on telstra, and the phone might be designed for some other foreign carrier, and they say that this will drain the battery, because of compatibility or something. does anybody know if this is true? its a Samsung galaxy note 4 it is relatively new so maybe it just hasn't been worn in yet i don't know,

A:Overseas phone

No...the carrier has absolutely nothing to do with battery life.,156500.0.html
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Okay I ve never heard such news before about my computer being under threat from virus s etc Today i got a call from India saying that my computer is under threat Now i wasn t sure if it was a scam or anything but they told me to go to quot Event Viewer quot from this they told me to click application and system to see how many errors and warnings the computer has gotten doing so the list was massive with information listed as well now i didn t know what to belive I have done a virus scan and my a overseas a Got call to phone say has from Solved: that big computer problem. found that there were trojans in quarrentine of them They are now Solved: Got a phone call from overseas to say that my computer has a big problem. gone i hope Now these errors dates start back last october till today they also told me to go on this websitee http www onlinepccare com i couldn t talk more to at this time as at the moment my house is having bad internet issues Seeking some advice i know i get good advice here all the time I dont know what to do or think Is this Solved: Got a phone call from overseas to say that my computer has a big problem. a serious problem thanks nbsp

A:Solved: Got a phone call from overseas to say that my computer has a big problem.
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Our school uses proxy that requires username/password authentication to connect on Wifi. Good thing is Windows Phone 8.1 has option to turn proxy on/off and sign in to proxy. The problem is after setting up the network connecting to it, my apps still can't
connect to the network (some apps for example are Facebook app, Skype, other 3rd party apps). The IE and Windows App Store can connect to the network though. I am currently looking for 3rd party app that can provide global proxy authentication so I can connect
my apps to the internet but I can't one.
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How can I tell what is on it and who it is?

There is a Motorola phone that I have picked up on Advanced IP Scanner. I want to know who it is and how to see it. I can see it and when I run RAdmin nothing helps. Any help, please?

A:Phone on my network

What exactly are you trying to see? Your scanning software probably reported the IP address and MAC address of the device. It's not going to tell you the name of the owner of the phone. I believe that RAdmin is for remote access to a Windows based computer, running the RAdmin Server module. Motorola phones typically are Android based.
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there us somebody very strong in phone networking ? I need help.
+somebody able to configure GSM phones

A:phone voip network

What're you trying to do?

You're not configuring Avaya IP office, are you?
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I have just recently been given a free Mitel IP Phone from a friend of mine that had an extra one from his business I want to utilize it with my new home office However I m having some issues IP Network Phone Setup getting it setup Here is what I ideally wanted the setup to be due to the location of my office computer I setup the network on the computer itself to be a bridge where it s connected through a wireless adapter so I could connect an ethernet cable IP Phone Network Setup Cat e to the back of the computer and it act as a LAN line out to the phone The PoE injector that came with the phone has the ports for the LAN and then another out to the phone I plugged the cable from the computer into the correct port and then the other cable into the back of the phone This causes the lights on the injector to flash from IP Phone Network Setup amber to green This also causes the phone itself to flash all of its lights for a fraction of a second and then right back off indefinitely over and over again I thought it may have been where I was using the computer as a bridge but I even tried directly from the router and it did the same thing where it just flashed over and over again I took the phone to my friend s business and asked to use one of their existing phones to swap out to see if it is the phone or the network When I plugged the phone up to his network the phone turned on without any problems at all I used the same PoE injector and everything So it has to be with my network that needs setup properly for the phone to completely boot What are the steps I need to take with my router or anything at all to set this phone up I mean step by step and help guide me I m good with computers but not excellent It s just the one phone I m trying to set up I ve looked everywhere online and I either find something that doesn t make sense or doesn t apply This is driving me crazy From what I read online there maybe something to do with firewall ports or adjustments to the router s settings I just need to know exactly what I have the latest version of Windows nbsp

A:IP Phone Network Setup

Unless you have some sort of call manager, you're not going to be able to use that phone. Based on the available information I can find, this looks like a SIP phone. What you're seeing when you attempt to boot the phone on your network is the Mitel looking for a DHCP server to get an IP address. In addition to pulling the IP address, it's probably looking for a TFTP server. The reason why it is looking for a TFTP server is to download the config file with information such as what the IP address of the call manager is. Once the IP phone gets the IP address of the call manager, it will attempt to register with the call manager. When the registration is complete, the phone is now fully operational and you're able to place and receive calls. The phone also may download any new firmware from the TFTP server. Many times the TFTP server is the same as the call manager.

What I described above is typical for most VoIP systems and how the Cisco IP phone system I have implemented in my house works.

If you are really intent on getting the Mitel functional and you want to keep costs to a minimum, you need to research setting up an Asterix/Trixbox. I did one of these a long time ago until I got my Cisco 1861 router which has a built in Call Manager Express. Depending on your phone service, you may have to pay for a SIP trunk from a Telco provider if you don't have a regular analog/POTS line. If you do have a regular analog phone line from your Telco, you'll need to buy a FXO card to allow your call manager (in this case the Asterix/Trixbox) to be able to place and receive calls over the analog line. An example of a manufacturer of these cards is Digium; which I also used in my Asterix/Trixbox.

You'll learn a lot by doing a project like this, but it's not easy. There's a reason why there are people who specialize in designing and deploying VoIP systems.
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Hello all,

This scenario has had me perplexed for the past few days, it's not so much an issue; rather the fact I do not understand.
As it is now, both my smartphone and PC are connected to the same private WiFi network, now what I have discovered is any other computers, including game consoles appear in my network once connected to the WiFi, however despite this my smartphone does not appear. I'm not entirely sure why this is the case but any additional information would be greatly appreciated.

Thanks in advance!
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Been travelling and in each country Google comes up in that language and local citations.
Is there a way to get US Google iinstead

A:Overseas, getting US Google

Do you get a "Settings" (Mi cuenta) link at the top right side of the Google home page? That should let you change the language for the user interface as well as choose the languages of the pages that show up in the search results.
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im pretty sure i know the answer to this already but just wanted to validate my suspicions.

If i buy a motherboard from the US and try to use it in Australia will i have any issues with it because of the difference in power etc.

Im pretty sure that the power supply handles the raw power and regulates it to the board in the manner in which it needs it so then the amount supplied to the board would be dependant on the psu not the board, but just wanted to know for certain before i buy a mobo off ebay

could someone please let me know?


A:overseas mobos

There will be no issues. Your power supply will handle the issues.
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An old boss of mine asked me to work on a project for him and i am open to suggestions of some things you might recommend.

below are the specs of the project:

he is opening up a business over seas and he wants to be able to monitor it from here in the US. Some of the things he must have are the following:

in simple terms.
*8 Cameras with live feed and recording available.
*POS system which he can also monitor remotely.

My thoughts on this project.

Im thinking 4 Computer systems:

*1 POS server
*1 Camera Server
*2 POS System
They have your basic DSL connection out there.

what are my options as far as being able to access everything remotely 24/7. with little downtime if any.

what do you guys recommend as far as cameras and monitoring software as well as remote access software.?

Im open for suggestions and comments

A:Overseas project

I would definitely upgrade the DSL line to something faster if you can get it. Monitoring web cameras over the Internet is going to take alot of upload Bandwidth at the store. If he wants 24/7 remote access with little down time the he needs to find a provider that will guarantee that within the service contract. That is going to cost extra money to get a better Internet connection with guaranteed minimal downtime.
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I know being overseas lets me fall behind on tv shows, but I can't even get to watch anything from the major networks websites. I get the message that it's for US only. I was wondering if there was anything I can do to help get an US ip address so I can watch some shows and maybe even get to download some stuff on xbox live. Gears of war is banned where I am at so getting the online stuff is impossible.

A:MIlitary overseas

Theres a few things you can do, mostly proxy or VPN stuff try for an easy solution though I'm not sure what the performance will be like. I know it says stuff about security etc but thats for marketing reasons, it'll get you a US IP address.

For Xbox stuff you'd probably have to do something similar but at a router level, which might not be possible depending on the local network setup.

If you're on some kind of local base network with a range or domain specifically assigned to the military try contacting the local sysadmin and see if he can get it allowed or do something for you.

I'm ignorant of such things but I'd of thought the military would have been more sensitive to things like this, preventing culture shock and building moral etc.
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I am attempting to use my tethered phone to set up a home network that my whole family can use until the cable guy can get here in a couple of weeks. I have a router sitting next to me I assumed I would be able to use... However no such tutorial exists online.

I have tried Creating an Adhoc network, but I have no idea how to get that created network to actually appear to other computers, let alone somehow grant that network access to my USB tethered phone. Next I tried bridging the phone connection with the LAN connection to the router... I didn't work at first, and then after I fiddled for a while I started getting an error "An unexpected error occurred while configuring the Network Bridge". I have no idea what to do. Any guidance would be much appreciated.

A:How to Create network using Tethered Phone

A pic of Adapter Setting w/ error
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If I were to download an app and it turns out to be infected, can that spread over my network to my computer or other devices? I know anythings possible. Just is it something I need to worry about now? Or should I be able to use my phone an not worry about anything jumping onto my computer or other devices over my network.
Some misc info that you might need:
I use an Android Phone that's not rooted.
I would be downloading apps outside of the google play store. So I'd have to have the option checked to allow that.

A:Can your phone infect your computer over network?

I think this happend to me yesterday so Yes I assume it is possible
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A Samsung Galaxy phone is connecting to my network.
My network is WPA2-PSK secured and I recently changed the password.
The phone is called YAKJUUX.
Before I changed the network password, the phone that was found on the Network was YAKJU.
Any assistance would be appreciated, or please direct me to the proper forum.

A:Unknown PHONE is connecting to my Network

I suggest more advanced checks... Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
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I have a friend who has an internet phone that must be hardwired/plugged-in with cat-5 cable to his home router to work.

He would like to use it from his wireless router - wirelessly - in a different location.

Is there a hardware item (like an access point or whatever) than can receive a wireless signal and has a cat-5 jack/output?


A:Internet phone to wireless network

You can try something like this:
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Hey, I was wondering because my wireless isn't very fast and I have a bad signal.
so could i run 2 modems off 1 phone line (in 1 network)

A:Can you run a phone line (1 network) off 2 modems?

yes, or you could use a bridge or an access point if you are wanting to boost your signal to extend its range.

have a read through this tutorial to see if it answers your question.
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They had a name of m0xx and the mac address of 88:30:8a:43:b8:2d
So who d'ya think it may have been?

A:Someones phone was connected to my network! Why and how?

someone who use your non secure router.

What is your Authentication type setup in the router ?
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Yes, what you read is true.
As soon as that phone rings, my wired router and modem both time out.
The problem isn't fixed until the phone is hung up. After that everything goes back to normal.
The phone is a 2.4Ghz Vtech. It's about 4 years old.

Kind of annoying when you're in the middle of a fragfest in BF2142.
My assumptions are that it's either the unshielded CAT5e I'm running, or the router/modem are unshielded.
Though it did just start happening recently.

Hope you can help me with this problem.

A:Phone interfering with WIRED network.

This is not the CAT5e cable, or shielding on the modem/router.
If this is DSL, it's probably the filters and/or interior phone wiring. My RX for DSL wiring.

Purchase a DSL splitter and install it at the telco service entrance. Run a direct line from the DSL port on the splitter directly to the DSL modem. Connect all of the other phone instruments to the telephone output of the DSL splitter. All of the DSL analog side wiring should be CAT3 or better twisted pair from the telco service entrance to the DSL/ADSL modem. You can use one of the twisted pairs in CAT5 cable if you have that on hand.

This is as good as it gets for DSL installations, and will usually solve in-house wiring issues.

Here's a good detailed description of the process: DSL Wiring Upgrade Tutorial
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ok so i have 3 portable or cordless phones in my house i want to change the frequency on which the wireless network broadcasts at what channel should i choose?

pic below:

A:wireless network and portable phone.

It depends on the frequency of the phones.
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Many thanks

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Elite X3 phone will it be able to run the sprint network?

A:Elite X3 phone will it be able to run the sprint network?

Most likely NO. Last Windows phone on Sprint is the Nokia Lumia 635. I am using one on the anniversary build.321 with good results.
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A:How can I set my Android phone to appear as network folder

As far as I know there is no way to enable SMB Share on Android without downloading some software to the phone, There are quite a few file managers that have the option to enable file sharing with almost any OS.
The way I do it on my phone is with a program called AirDroid there is a free and paid version, I use the free version and as far as I know it is not capable of SMB share, you connect to it from a web browser.
There are other option's, you could run a FTP,HTTP server but I'm not sure if it would work since Android is based on Linux and with Linux any port below 1024 requires root.
Now that I think about it SMB requires ports below 1024 (port 445), so any solution you come up with will require that you can change the default port to something like 8080 which is a default port for many Linux OS's to start a service without root.
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Please help. Thanks.
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A:aol overseas additional charges?

she should call aol and ask for the local number. She maybe dialing long distance?
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If I connect to an overseas server, but the the VPN is based in the USA do I gain any extra layer of privacy protection from prying eyes from TPTB in the USA?

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A:Do you gain anything using an overseas server with a USA VPN?

The VPN will give up your details faster than you can say "I'm innocent man". So no, you don't gain any additional layers of protection having a US based VPN, even if the server is based somewhere like Russia.
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Hi All,

Is there any way to add a printer to my computer that is on a completely different network? It's a small residential setup on both ends.


A:Print to a printer overseas

You could try ?
Not used it myself, but looks promising

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i bought a dell S199WFP lcd a few months ago in canada, and just last month i moved to hong kong, and for some reason the monitor lack a proper voltage stickie to indicate it's output/input voltage, i've also checked the monitor manual but it doesn't say anything about it being able to work overseas. now i have an 7 year old samsung LCD mon that works in both countries and i'm wondering if this new dell LCD will work as well.

the dell lcd does not use an external power supply, instead just a plug of your usual pc power cable to the rear socket of the lcd.

this one:
thanks for helping!

A:do all monitors work OVERSEAS?

According the specs in the link you posted the input voltage requirements are: 100 to 240 VAC / 50 or 60 Hz +/- 3 Hz / 2.0A (max.)

So it should work, most computer hardware is rated to be used worldwide.
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I am currently overseas at a hotel with LAN internet access I have never had this problem before and am positive that nothing is wrong with my laptop s hardware Basically Problems Overseas Help from -- Internet the internet connection disconnects after a certain amount of time has passed -- after a few experiments it seems that graphics intensive websites seem to trigger this disconnect -- the internet access is hi-speed not dial-up I noticed that before the connection disconnects my browser s lower left hand corner indicating which websites are connecting to -- google-analytics com always seems to show up even though i never have purposely Help from Overseas -- Internet Problems gone there does this sound familiar what could be the problem it is also not simply a matter of re-connecting to the internet the only way to get back onto the internet is to REBOOT my entire computer -- needless to say this gets very old after about re-boots in a couple of hours -- the internet tech folks here while very nice have been absolutely no help at all Please help nbsp

A:Help from Overseas -- Internet Problems

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Im headed to a friend of mine in Amsterdam (Im in the US) and were going to be attending a LAN party over there. I need some advice.

As far as the power difference over there 115 vs 230 is the only thing I have to do is click the little switch on my Power supply 115 to 230 and get a compatible power cord or iare there settings in the BIOs I would also have to change and/or any specific component adjustment I would have to make?

Not taking my monitor (gunna get a loaner) so theres no reason to spend money on a transformer when I know you can just adjust the PSU to 230. But Im wondering about other stuff as stated above.

Thanks for any advice I could get!

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My friend bought Dell Inspiron15r-2106slv for me who's presently located in USA on November 23rd, 2012. Should I ask him upgrade it to windows 8 in US for $15 or can I update it in India for Rs.699/- ?

What about Microsoft Office 2010. Is it cheaper in USA?

Please help. Thanks.

A:Overseas Windows 8 upgrade

Those are the current Office prices at Newegg. But they always have specials. The other day the offered Home and Student for $89. - office 2010
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Basically, I'm trying to create a VPN connection that I can use overseas so that I can use my own UK IP address in another country to access content such as BBC iPlayer and Skype which are restricted in the country that I am going to. I could buy a VPN but that would seem rather silly seeing as I could create my own, hopefully. However, I have tried to create a VPN but I have failed miserably! I tried setting up a VPN using the basic method, i.e. Create a new VPN, enter IP address, enter password etc, basically, I follwed these steps -

After setting up, I get an error message saying that I cant connect to the VPN etc.

Any help would be greatly appreciated.


A:Creating a VPN connection to use overseas

Essentially we cannot assist with bypassing country restrictions on internet content, so I'm going to have to close this.


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I'm looking to purchase some hardware from america or singapore and import it into australia. Apart from the obvious having to change power cables to australian, either through converters or changing the entire cable, are there any other problems im likley to encounter? Australia uses a 240v DC
Im looking at buying a case and the power supply is what im mostly concerned about as voltages and plugs differ from country to country. Im not to concerned about mother boards and CPU as they are a global standard but if there are any likley problems i would like to know about them

A:buying hardware from overseas

I dont have any actual adivce, but I'm wondering why you want to import the hardware. I'm an Australian and I find we have plenty of good retailers, especially online. Or can you get massive savings or products not available here by ordering overseas?
For Australian retailers I reccomend Cougar ( they are a great store and deliver all over Australia.
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I want to get some help from this forum. In my company we are using Fortigate Firewall Device that supports SSL VPN capacity. We have an Oracle Application installed on an Application Server. There is an inbuilt DHCP Server in the fortigate firewall device that supports upto 25 Users worldwide. hence when the overseas users connect to the VPN, they are automatically in a single network and are able to use the Oracle Application.

Now we are grown to more than 7 Locations overseas and average of upto 10 users in each location.
We are now confused to choose options in changing the Infrastructure of our company.

Please tell us what is the standard that is followed in Enterprises that have overseas branches.

The one it comes in my mind is IPSec VPN Connectivity. please help me in this problem.

Thank You


Syed Mohammed Sirajuddin
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I was wondering if its possible to monitor network activity (either on my PC or Android phone) of an android phone.
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Im planning to do a LAN for internet/file sharing and of course LAN game party's
There are people that living far from each another like 1 mile away.... thats a problem.

Cat5 Ethernet cables are not made for long distance connectivity ( 100 meters of length max, otherwise bad connection).

So because i need a connectivity between pc's for long distance I can use Wireless, expensive, and because I prefer wired
and I heard that there is a way to convert CAT5 cable into phone line, because phone lines can be used for long distance connectivity without problems.

So I wonder if there is a way to do that LAN connectivity using phone lines.
RJ45 to phone line, do they exist these adapters? if yes, will this work for me ?

check attachment


A:Local Area Network Using Phone Lines?

Where are some of them, just google Phoneline Ethernet Bridge. For example this gives you about 2000meters but i'm not sure which phone line requirments are. If all your parties have own internet, use Hamachi... This software is exactly do what you want.
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Anybody out there using the Intel Anypoint Phone Network Adapter? I'm having problems getting games to play over the network. Surfing web with DSL and moving files etc is basically ok. I got one PC acting as a server with 98, and four PCs as clients with 98/Me.

I think it has to do with TCP/IP conflicts with other cards like ethernet.

Any experience out there?

Also is anyone using the Intel Phone adapter on a labtop with Win2000 and Novell network software? Any conflicts plugging the laptop at work then using it at home on the home network? Any special settings etc.


A:Intel Anypoint Phone Network Adapter

Hi there -

Yes, I use the same thing here at my home between my work system and my boys system.

I think it is just super slow because it uses a regular analog phone line, hence the problem playing graphics-intense games.

Aside from that, I've had no problems.
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For many months now I have been noticing unknown phone devices that keep appearing in my home network network my devices Unknown home in phone They are most often always different but I have noticed some of the same ones reappearing It seems like they may be bogging down my computer I am so frustrated about this because I Unknown phone devices in my home network have found no way to stop these devices from connecting to my network I been looking on the internet for answers but find no answers There are many people who say they have the same problem I have talked to my internet provider and they say that they know nothing about it and that it is not possible for anyone else to be using my internet I have talked to maker of my computer and they say that I have to talk to my internet provider Microsoft is not saying anything about it at all See these attached pictures I made showing these devices Does anyone have an answer for this I am beginning to think that my computer is being sabotaged against my control
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I'm an American currently stationed overseas in Germany. There are many online services available in the States (Netflix for example) that I'm unable to use over here. Does anyone have any ideas on how I could spoof my geographic location to get access to these services?

A:Overseas access to US online products

we cannot support getting around country restrictions here
closing post

please see the rules here again
Circumventing Company/School/Parental or Other Restrictions - Because we are unable to verify the actual situation or intent, no assistance will be provided to those trying to circumvent Internet filters or similar restrictions and any such threads will be closed. Furthermore, we will not assist with violating the "Terms of Service" of any product, service or web site. Unfortunately, it is against Google's Terms of Service to download videos from YouTube. They have contacted us directly to request that we do not support with downloading videos from YouTube. Any posts with instructions or information about how to violate Terms of Service will be closed or removed.Click to expand...
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Hi guys I recently went on an overseas trip where I brought my laptop along with me to log on to the net and to keep in contact with home When I got back I realized that my laptop was after trouble trip in Laptop overseas super slow It took about minutes to start windows and my mouse pointer would jerk across the screen when I Laptop in trouble after overseas trip moved it around Same with typing So what I did was I used my recovery disc and reinstalled everything Then things got okay Then I went on another trip and now the laptop is again having that problem It Laptop in trouble after overseas trip isn t as bad yet but my music is getting jerky and CPU usage sometimes jumps up to Short of recovering my laptop everytime I go overseas is there something Laptop in trouble after overseas trip I can do Just in case here is my HijackThis log Logfile of HijackThis v Scan saved at PM on Platform Windows XP SP WinNT MSIE Internet Explorer v Running processes C WINDOWS System smss exe C WINDOWS system winlogon exe C WINDOWS system services exe C WINDOWS system lsass exe C WINDOWS system svchost exe C WINDOWS System svchost exe C Program Files TGTSoft StyleXP StyleXPService exe C WINDOWS system svchost exe C Program Files Intel Wireless Bin EvtEng exe C Program Files Intel Wireless Bin S EvMon exe C WINDOWS Explorer EXE C WINDOWS system spoolsv exe C PROGRA Grisoft AVGFRE avgamsvr exe C PROGRA Grisoft AVGFRE avgupsvc exe C PROGRA Grisoft AVGFRE avgemc exe C Acer Empowering Technology admServ exe c Program Files WIDCOMM Bluetooth Software bin btwdins exe C Program Files Acer Acer Arcade Kernel TV CLCapSvc exe C WINDOWS system CTsvcCDA exe C Program Files Acer Acer Arcade Kernel CLML NTService CLMLServer exe C Program Files Acer Acer Arcade Kernel CLML NTService CLMLService exe C Program Files Intel Wireless Bin RegSrvc exe C Program Files CyberLink Shared Files RichVideo exe C Program Files Acer Acer Arcade Kernel TV CLSched exe C WINDOWS system hkcmd exe C WINDOWS SOUNDMAN EXE C Program Files Elantech ktp exe C Program Files Acer Acer Arcade PCMService exe C WINDOWS system rundll exe C Acer Empowering Technology eDataSecurity eDSloader exe C acer Empowering Technology ePower epm-dm exe C PROGRA LAUNCH LManager exe C Acer Empowering Technology eRecovery Monitor exe C Acer Empowering Technology admtray exe C PROGRA Grisoft AVGFRE avgcc exe C Program Files Java jre bin jusched exe C Program Files TGTSoft StyleXP StyleXP exe C WINDOWS system ctfmon exe C Program Files Creative Sync Manager Unicode CTSyncU exe C Program Files WIDCOMM Bluetooth Software BTTray exe C WINDOWS system igfxext exe C WINDOWS System svchost exe C Program Files Internet Explorer iexplore exe C Program Files MSN Messenger msnmsgr exe C Program Files Winamp winamp exe C WINDOWS system taskmgr exe C Program Files Hijackthis HijackThis exe R - HKLM Software Microsoft Internet Explorer Main Default Page URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Default Search URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Search Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Start Page http go microsoft com fwlink LinkId O - BHO Adobe PDF Reader Link Helper - E F-C D - D -B D- B D BE B - C Program Files Adobe Acrobat ActiveX AcroIEHelper dll O - BHO no name - - F - D - - D F - C Program Files Spybot - Search amp Destroy SDHelper dll O - BHO SSVHelper Class - BB-D F - C-B EB-D DAF D D - C Program Files Java jre bin ssv dll O - BHO no name - E D - A- EC-A -BA D E E - no file O - HKLM Run IgfxTray C WINDOWS system igfxtray exe O - HKLM Run HotKeysCmds C WINDOWS system hkcmd exe O - HKLM Run LaunchApp Alaunch O - HKLM Run SoundMan SOUNDMAN EXE O - HKLM Run KTPWare C Program Files Elantech ktp exe O - HKLM Run PCMService quot C Program Files Acer Acer Arcade PCMService exe quot O - HKLM Run BluetoothAuthenticationAgent rundll exe bthprops cpl BluetoothAuthen... Read more
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There are 2 types of plug adapters. One is just a straight thru US prong to UK prong. The other one is the classic transformer type converting 110v to 220v. Since most all electronic devices automatically detects the voltages, can I just use the straight thru adapter instead of the transformer with the power strip.


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Ive had no such problem in the past with any other wireless network.

A:Wireless network not visible to Windows 8 PCs but phone and laptop can

Windows 8 does not see the wireless network. Switch to Ubuntu and it sees it no problem. Also, using Windows 7, I can see the network.
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Anyone ever seen this happen before?
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A:new network name everytime i tether my phone's internet to my laptop

Fatinurain, welcome to the windows 7 forum.

The main reason that you get that prompt is that each time you connect your phone to your computer, the phone might have a different IP from the phone's isp.

You might just have to live with it and do what it says,.

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My first through was Bittorrent traffic, but I have gone to the computers to rule that out (including an unmanned Win7 file/print server with no extra software on it) and I can't find what's causing it.
I have narrowed down the broadcasting process ID on a machine, which is coming from an instance of svchost.exe, but short of force-quitting the process, I can't find out what is causing this.
Windows 7 Pro SP1 x64.  Vipre AV (clean scans, never infected).  
MBAM scans: clean.  TDSS Killer: clean.  Poweliks: clean.
Router Outbound Traffic from machine:

SVCHost.exe traffic from offending PID:

Services registered to this PID:

Any suggestions, ideas or help?  I'm stumped.

A:Unknown UPD Traffic going Overseas from svchost.exe process

Firstly I would go through each IP address in the "outbound" traffic, look them up on and note them.
Next find out via eg google with services typically use UDP port 64240.
Supply us with the information with what you find.
I've edited my previous post.
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A:Moving to Israel - Overseas Hardware Compatibility


As far as I know, Israel is on the European standard of voltage... 220V at 50 Hz. So, your computer itself will not have a problem since the PSU is switchable to 220. You will most likely need a new power cord or an adapter for that specific countries outlets. However, the end that goes into the computer are all standardize and I'm sure you can get one of those when you get there.

Now, your monitor is most likely auto switching, so it will detect the current. However, it is always worthwhile to ask the dealer where you purchase it if it is autoswitching or not. Not all monitors have the power supply that is autoswitching. Also, if it is autoswitching, you will have to get an adapter for the power cable for the outlet side. Same as with the PC... or a cable provided it can be detached from the monitor or does not have an inline transformer on it.

Your printer... You won't be able to use it. Not unless you use a special transformer that transforms the voltage from 220 down to the 110 standard. So, do not hook the printer up to the 220 voltage directly.

One other thing that you most likely will have to replace, would be your modem. Some modems can be "flashed" to met specific country coded specifications on the communications networks. However, considering the price of modems, I would just purchase one when I got there, provided you will even be using a modem.

Other than that.... you shouldn't have any other problems.
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A:Traveling overseas, trouble accessing websites

Yeah, that is a problem - especially in the bigger European countries. You always get the local flavors. I have the same problem in Germany and France. It takes some searching and the use of different search engines (Bing, Google, etc.).

Sometimes the webpages themselves have the option to switch to a different country. Be on the lookout for that.
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A:Crashes (mostly while gaming) after coming back from overseas

All but 2 of the memory dumps blame nVidia drivers.
If this is a laptop, visit the laptop manufacturer's website to download and install the latest drivers that are compatible with your system
If this is a desktop system, visit to get the latest drivers for your system
All of the memory dumps are STOP 0x116 errors.  As such, Please follow these troubleshooting suggestions:
Also, please monitor your temps with this free utility:
Finally, Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):
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Both are wired currently but I have a selection of old kit. I have two wireless Netgear adapters (WN111v2 and WG111v3) and one Netgear Modem Router (DGN2000).

Is it possible to connect these up, using what kit I have please?

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Many thanks


A:Home network between Vista and Windows 7 and two separate phone lines

Welcome to seven forums Carista!

Not sure if I am understanding your current setup... what do you mean by two phone lines? Your on dial up connection, or?

If dial up, why do you have a modem/router?

If all you want is to connect the 2 PCs via the wireless adapters then you want to set up an ad hoc network... Here is more info: Set up a computer-to-computer (ad hoc) network
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A:Downloaded US install via VPN from overseas. Causing app store probs?

FYI... I changed my location settings, in at least one (and possibly two) places, and now I'm on the Korean app store with familiar Korean apps in Hangul. Seems they are running and installing fine, too. No reinstall was needed.

Just for those who are curious... seems like there are different app stores, much like the Playstation Network. There is more content on the US side, with more news, X-box movie, and TV apps, if I'm seeing it right. Many media apps must be blocked for legal reasons and whatnot. Not sure if you can switch between different app stores or not. As I mentioned, my original download of Win8 was over VPN, so it came from the US. Not sure if there are non-US versions that are different in what they will allow you to do with the local app stores.
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1- Win10 Home - V.1511 10586.545
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1- Win10 Pro V1607 connected via WIFI (5ghz)

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PS what other problems i should know about....


A:wiring home network, can a 110 punch down block be used to wire like a phone lines?

24 port switchs and or routers are very inexpensive
check ebay or amazon
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A:Shipped computer overseas, now have BSOD everytime is shutdown/restart

Hi and welcome to SF!

How many DMp file do you have? Are you using any programs such as CCleaner, they might clean out your minidump folder. Please upload more next time if you can, simply just follow this procedure:

Go to C:\Windows\Minidump and copy all of the dmp files to the desktop. Select all>right-click on one>Send to>New Compressed folder. Then attach the zip file to your next post by use of the paperclip icon in the advanced editor.


Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

For now, please update these drivers:

ISODrive ISODrive.sys Fri Apr 13 16:42:14 2007 (461F5076)
ISO CD-ROM Device Driver - ISODrive
asusgsb asusgsb.sys Thu Sep 27 20:14:15 2007 (46FBACA7
ASUS Virtual Video Capture Device Driver ASUSTeK Computer Inc.-Support-
AsIO AsIO.sys Mon Dec 17 16:10:20 2007 (47663CFC)
Asus PCProbe Utility ASUSTeK Computer Inc.-Support-
Also, please perform a cleanboot:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

BugCheck 50, {8acd3b98, 0, 86a26d82, 0}

Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+dc )

Followup: MachineOwner

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I m in a very tricky situation trying to help my PC novice sister from Sweden while she from overseas, Solved: Vundo, Removal won't Helping programs probable open. is in the Solved: Helping from overseas, probable Vundo, Removal programs won't open. UK She has an Acer desktop WinXP SP mhz GB with Norton IE completely up to date Windows but a sadly out of date Adaware or Adwatch running Its quite old now from but runs okay normally but a and year olds surfing at times too so perhaps not as secure as it should be From what she said last night it sounds like a Vundo infection redirections from Google pop ups galore no Ctr Alt Del or task manager functions So I find you guys and some awesome threads but then ran into failures installing any programs to help Combofix and MBAM won t open she gets errors with Temp file production so the files fail I had to email the files as txt files for her to rename back to exe s and tried renaming Combofix file name too but no luck Her Norton fails to find anything after a minute scan instead of close to hours and her adaware not recently updated Grrrr won t open either quot system error service is not online application terminates etc quot the other one ad watch just wont respond quot I m assuming we can t run Hijack this either since it also won t open install it got late last night Any suggestions please And anyway I can access her remotely without Windows remote assistance We never had an luck while I was on WinXP too I m now running on Vista so not sure if that will improve it I kind of doubt it I ve heard there are other remote assistance program s but would prefer a recommendation Ironically we have an external drive sitting here waiting to go there to copy all her photos and files the only things she finds precious on her system Having to factory restore wouldn t be the end of the world if they were safe Huge thanks in advance nbsp

A:Solved: Helping from overseas, probable Vundo, Removal programs won't open.

I know I shouldn't bump my post but we really need some help desparately..

My sister can't even get her PC to boot up properly most of the time, and without being able to install help programs we are at a loss.

Please please can somene help us.

Tonight, Monday 15th
Sister tried HJT and it amazingly work, her friend is trying to help but i fear his help might mess it up further.

HJT Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:20:42, on 15/09/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal
Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\Common Files\System\MAPI\1033\nt\MAPISP32.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =*
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.509.5470\swg.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [IgfxTray] C:\W... Read more
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Thanks ,

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I'm sure that there must be an app that prevents your phone changing screen as you pass it from one person to another. Even the slightest touch on the screen as you pass the phone seems to change it back to a previous screen or activates Cortana. HELP PLEASE!
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You can send an email to <private e-mail removed by moderator> .I appreciate your help a lot

A:Hi.I have a problem my phone is stuck on airplane mode my phone is lumia 520

This problem has been pretty well identified as a fault on the daughterboard that houses the antenna (and other components). Try this method to "jumpstart" the bridge between mother and daughter boards: 1520.3 airplane mode stuck Look here for how replacing the daughterboard corrects the issue: Lumia 1520 stuck in airplane mode? It is caused by a defective microphone/usb daughterboard.
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I will not mention specific models for the three smartphone types today. Just want to hear your opinion regarding their overall:

1. Performance
2. Battery Consumption
3. Features
4. Customization
5. Price

Thanks much!

A:Best Smartphone: iPhone, Windows Phone, Android Phone

Iphone is now after android smartphones....
You've forgotten "5 - Prices"
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I m trying to copy contacts for a client from a windows phone to Noka windows to from contacts Phone phone copy a Nokia The contacts are on the Phone and much larger than the sim card can hold - and also separate sims So a few weeks copy contacts from windows phone to Noka Phone ago I have copied all the contacts to the SIM card on the windows Phone - placed into the Nokia and copied to the Nokia Phone But we are missing quite a few contacts now - and because of sim copy contacts from windows phone to Noka Phone activation and de-activation I did not want to mess around with simcard coping again Windows Phone - Orange SPV M Nokia Slide Windows Mobile Device Centre Nokia Ovi Suite Sony Laptop with Vista amp Bluetooth Outlook The Plan for Next Monday th i will use my Sony Laptop with Bluetooth I have used bluetooth to connect the phone before - but didnt have the sync software I have Windows Mobile Device Centre with Outlook windows - which is blank - Nokia Ovi Suite - Which I know works with the phone Bluetooth So I can sync the windows phone using bluetooth to the Mobile Centre and use Oulook as contacts Q can I just sync from the Windows Phone to outlook and therefore obtain a complete copy of the contacts - I do NOT want the blank contacts on outlook to delete the contacts on the phone can I set up the Sync from Phone gt outlook then I will have a backup of the contacts on outlook and can save the contacts using export which we also need to have Next I can then with bluetooth connect to the Nokia phone and Sync with Outlook - this time the otherway outlook gt Nokia Phone Then all the missing contacts will be added to the nokia phone then we can look at updating his outlook to be the master contacts and sync to the nokia - via cable as he does not have bluetooth Q does that sound like a workable plan anything I need i missed nbsp
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Does this phone work with Vista 64. My Skype works fine but not I want a phone.

Very frustrated re 64 bit drivers for Skype phones and adaptors.

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Everybody keep saying smart tv smart tv.i have a reg how do i connect my phone to my ps4 or phone to a non wires no chromes etc.what app can i use..

A:How do i connect my phone to my android phone to ps4 to my non smart tv

Put your PS4 and your Phone on the same WiFi network. Allow your PS4 to read from the phone.
Are any of these Windows devices? Sounds like an Android phone?
Try over here: Ask Anything - Android Forums at
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
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I have a large number of contacts in Phone memory of Nokia 625. How to transfer these to either my PC or to my I Phone?

A:How to transfer Phone contacts from my Nokia 625 to my new I phone 6 plus?

Hi and welcome to Windows Central.
Please see this article from our sister site iMore: How to switch from Windows Phone to iPhone | iMore
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I purchased motorola phone tools several years ago,it used to work for my phone which is a motorola ve20

I just installed it on my laptop which has windows 8,and it says my phone is not supported. It used to work for this phone. I would like to back up my phone book etc.

I did all the updates and it says its up to date now. I do not who else to contact to figure this out.


A:Motorola phone tools says my phone is not supported

Have you tried contacting motorola?
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I know this is a PC based forum, but I had a question about phones, lately I have been having phone calls, where I have had other people's calls coming through into my call, how can I get this to stop happening? I have heard it happens through such carriers as Verizon, Sprint, AT&T, etc.

A:Phone Calls crossing with another person phone?

You do not state if this is Mobile or Landline.

Landline phone:
Check the wiring at the switch something may be crossed.

May need to change the channel on wireless phone may begetting bleed over.

Mobile phone:
Take the phone to a store and have them run a diagnostic on the phone. May need to be reprogrammed.

Yes they may charge you for this.
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I am required to use this service called Abtran to schedule something. They charge $2.48 a minute for the phone call using an 800 or 900 number. Can I use PC to phone using their number, to get free or very low rates? I think I have a PC microphone or headset laying around somewhere. Will it work on dial-up? I don't have high speed Internet.

My sound card should work fine, and I have good speakers

A:PC to phone as alternative to exorbitant phone rates

Have you looked into using Skype? According to Skype it is dial-up compatible. Not sure what the rates are after the first call.
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I have a problem with my home wireless network. My network operatates at 2.4 GHz and so does my home wireless phone. Everytime my phone rings I get disconnected from my wireless network. Is there anything I can do to fix this problem?

A:Everytime my wireless home phone rings I get disconnected from my wireless network.

Welcome to Tech Spot

Do you have 802 B or 802 G wireless?

When I was in Best Buy, one of the sale people mentioned how 2.4 GHZ phone interferes with 802 B Wireless networks (uses same frequencies).

He mentioned that 802 G wireless network were not affected with the phones.
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Received fraudulent phone call from 18883113841 claiming to be a dell tech support who later started verbally abusing and cursing. Seems like info has been stolen from Dell. Dell is not taking responsibility and leaving it's customer vulnerable that undermines the trust on the entire Dell company. Who would like to buy from Dell knowing that privacy will be compromised? On behalf of all affected customers, I request Dell to provide the affected customer necessary safeguards to help rebuild the customers trust on Dell by acknowledging their sufferings. Thank you very much.
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this phone cant stay off,just bought mine yesterday-14th August 2016 and im having a witch in my house---i should have known,i wont pay my hard earned money for something that will cause me sleepless night....infact relationship breaker.....the phone is the dumbest cell phone ever used,,,wish i saw all these comment before buying very upset,wasting my money.

A:why did i buy this phone,this phone is a witch cant stay off

Which phone are you talking about? Which build of the OS? What exactly is the problem?
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Hello, i have a lumia 640 xl and i recently wanted to try on the insider preview builds. So as of the anniversary update the insider programme update is now in the settings. So theres a button "Get started" to join the insider preview so i tap that and wait for 1 minute and every single time it shows the error that my phone isn't connected to the internet although it is as my phone is connected to my home wifi. I restarted it. Soft restarted it and deleted the insider apps and whatever thing that might disrupt my connection to it.
Please help!

A:Cannot join insider preview on phone because of error "phone not connected to the internet"

Originally Posted by Windows Central Question Hello, i have a lumia 640 xl and i recently wanted to try on the insider preview builds. So as of the anniversary update the insider programme update is now in the settings. So theres a button "Get started" to join the insider preview so i tap that and wait for 1 minute and every single time it shows the error that my phone isn't connected to the internet although it is as my phone is connected to my home wifi. I restarted it. Soft restarted it and deleted the insider apps and whatever thing that might disrupt my connection to it.
Please help! For everyone getting that: it's a temporary server iussue. Please wait and retry from time to time
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can i transfer the data/progress of the game asphalt 8, from windows 8 phone to windows 10 phone?

A:Transfer progress/data of the game asphalt 8, from windows 8 phone to windows 10 phone

Hi, isn't the data/progress registered to your facebook account?
If you are upgrading your phone I don't see why you would lose data/progress.
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
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I recently got a new Lumia 640 phone to replace my old Lumia 735. The transfer worked fine with most things working as normal and data being there on the new phone.
I have only discovered that One Note while being on the new phone has none of my data in it.
The data is on my computer.
How do I get the One Note data to come into the new phone
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Having failed to be able to update to Windows Phone many times I was using until yesterday on my Lumia LTE A Windows Central message made me think I should try again and I spent the afternoon quot upgrading quot Is it worth it The upgrading 10 8.1 to version player Windows Phone Windows Phone in music MP3 inferior process asserted so saying quot it will be worth the wait quot I'm not so sure My favorite app is the music player Near as I could tell they called that Xbox Music in and In there's a new app called Groove Music Evidently Xbox Music isn't available for Windows I searched in the Store and it wasn't there Groove Music has a new look but apparently I spent maybe minutes Windows 10 Phone MP3 music player inferior to version in Windows Phone 8.1 looking it over has very similar functionality The basic stuff Windows 10 Phone MP3 music player inferior to version in Windows Phone 8.1 is there My problem with it is the FF and REW functionality when I play my Windows 10 Phone MP3 music player inferior to version in Windows Phone 8.1 MP s More often than not I play hour long MP s If I'm using Xbox Music and I'm say at and I put my finger on and hold the gt icon it started to FF at a very modest rate but as long as I keep my finger on the icon the rate gradually increases I LOVE that functionality It does the same thing with the lt REW function In Groove Music I'm stuck with the one slow rate That sucks It's way harder to move to where I want to go in my hour MP s I searched for other music players in the Store but the two I tried were laughably awful same thing when I was running Windows Phone x I had some issues with Xbox Music and hoped there was a better MP player but couldn't find anything worth a damn from my point of view One of my Sansa M players the version firmware version -- there are two distinct hardware firmware sets supports accelerating FF REW but the algorithm sucks it accelerates way too fast Xbox Music though got that right it's perfect Last night I posted feedback to MS about Windows on the issue had to choose Feature or Problem could have said either I chose Feature Who knows if they will do anything about it I'm actually thinking I may use my old Nokia Lumia running Windows Phone for MP music using Xbox Music Sucks because I won't have data on it unless I pay for a nd plan
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Screen saver works it shows reception battery n time but that's it on Microsoft code is 059w9N5 model-rm1034

A:My phone screen is black but it shows screen saver on my Microsoft phone

Originally Posted by Windows Central Question Screen saver works it shows reception battery n time but that's it on Microsoft code is 059w9N5 model-rm1034