Windows Support Forum

Latitude E6400: screen goes black after not using and won't turn back on

Q: Latitude E6400: screen goes black after not using and won't turn back on

Hi, I'm having a problem with my Dell Latitude E6400. When I'm not using it for a while the screen goes black (like into a sleeping mode) like all computers and laptops do. But if it stays black for a little while, and when I go to get back on it and move the mouse around or press the keys the screen won't turn back on but the computer is running because the light on the keyboard are lit up and I can hear the fan running. The only way I can get the screen back on is if I shut it down by pressing the power button on my keyboard and turning it back on.

Can anyone please tell me what to do or what is wrong with it. That would be much appreciated. Thank you

Being thirteen doesn't mean I don't know what I'm talking about.​
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Preferred Solution: Latitude E6400: screen goes black after not using and won't turn back on

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Hi there everyone plz try and help I've got a dell latitude E5430 and it won't turn on or boot up Evan when it plugged into to the mains when you push the power button the fan starts then the harddrive but 2secs after u pushed the button it will cut out and die nothing even appears on the screen and two little light are flashing xxx

A:Please help latitude e5430 won't turn on and black screen

Hi Maffemzellienbump,
I’d suggest that you follow the steps mentioned below and check for issue resolution.

Switch off the computer.
Disconnect the AC adapter from the system.
Remove the battery from the computer.
Press and hold down the power button for 15 seconds.
Then connect back all the peripherals and check for issue resolution.

Also, I would suggest you reseat a few components, like memory, hard drive and optical drive and see if that makes a difference. In the link below punch in the system service tag or express service code and you can access the user manual for removing and reseating components. Please let me know if this helps.
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I have a Dell Latitude E6400 on which the LED Screen Display / Video shows steady vertical lines in the right half of the display (partial display on the left side is good, see picture). I have already tested the external VGA port - it displays correctly on an external LCD monitor. The vertical lines are constant and of the same brightness, regardless of the position of the laptop lid. Could this be a problem with the inverter or the LCD display ribbon cable? Or something else? Thanks in advance for any feedback.

P. S. Please note that the golden glow on the top left side of the screen is just a reflection of an ambient light.

A:Dell Latitude E6400 LCD / LED Video Screen Has Partial Display Vertical Lines

It's not the inverter (assuming the display has one);  that simply controls the backlight.  It may or may not be the cable - likely it is not.  It looks like a damaged display panel.
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A:latitude e6400

Based on what little information you've provided my only suggestion is to check for a stuck key on you keyboard.
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I'm looking into buying an affordable small travel notebook/laptop. My budget is fairly low, only consisting of a few hundred Dollars.
I have found this specification list from a local used store:
I haven't found any new condition sellers so far. Also, a few questions I had were:
- Is this notebook capable of running Windows 10?
- As I'm a designer, can this notebook run Photoshop cloud edition?
- Is shipping notebooks overseas possible and safe?
it is really hard for me to determine what's wise or not. Because I'm inexperienced in the hardware field.

A:DELL Latitude E6400

This is a nice reliable computer. Unfortunately, there are no Windows 10 drivers available for download. That does not mean it may not run it. It is that Dell did not verify this computer to run Windows 10 and did not create any drivers. 
Looking at the system requirements to run Photoshop Cloud software; the computer meets the requirements.  
As far as shipping notebooks overseas it should be fine as long as it is packaged well toh avoid being damaged. 
Dell has some reasonable priced laptops that may meet your budget located on our Dell Outlet website below., Even with Windows 10. 
Dell Ooutlet
Also, check our sales site in the section labeled "Deals" at the link below. Plus, they come with warranties.,  **Do an internet search for discount coupons on Dell Computers** 
Dell Deals
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A:Broadcom USH on LAtitude E6400

Try to find it :
Drivers & Downloads=
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A:Latitude E6400, sound is not work

Hello. The first step is usually to install a fresh copy of the IDT audio driver. If you need help finding it please reply back and indicate which operating system is on the laptop. The operating systems that Dell supports on the E6400 are Windows XP, Vista, and 7.
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Does it mean that I need to replace the motherboard in order to fix it? Is there any other way this could be fixed (maybe the slot isn't bad, it just needs some setup, maybe cleaning, I don't know)?
Thanks in advance.

A:Second RAM slot not working (Latitude E6400)

If neither module works in that slot, it's a bad memory socket - the mainboard may be repairable but the soldering required will put the price near or over what a replacement board will cost.
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P.S. Should I go for 64 bit OS or 32 bit? And what exactly would be the difference?

Thanks so much!

A:RAM dilemma with Dell Latitude E6400

Without know the CPU, best guess is it doesn't matter.

Looking here:
the laptop has a P8700 CPU, which according to Intel has a 1066 BUS (
Most likely the board they are using only supports this bus, so buying the higher will just downclock to the 1066.

I'd go for the x64 OS.
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hi everybody ;),
my graphic card is a onboard "mobile intel(r) 4 series express chipset family" and as you can imagine i'm not so satisfied with it.
i'd like to buy a new graphic card to make games smoothier (or even google maps...).
unfort. i couldn't find any information about a matching one at dell homepage so i would be very HAPPY if you could help me.
i'm using:
win7 64bit
if you need any other information about my system please let me know.
i saw that some people have the "NVidia Quadro NVS160M" but also have problems with it?!
for which one should i look for?

A:latitude e6400 new graphic card?

The only way to upgrade the video is to replace the entire system board.  There is no video card in any of these systems - the chip is part of the mainboard, whether Intel or nVidia.
This will void any warranty you have on the system.  The part you'd need is this one
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Audio is only working through headphones not Laptop speakers

This seems to have happened after an update in the last couple of days
Any help much appreciated!

A:Latitude E6400 Audio problem

If you have the IDT audio driver installed for your model, you can test by switching between it and the Windows native audio driver.
1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).2. Expand the "Sound, video & game controllers" and right click on "IDT High Definition Audio Codec".3. Select to "Update Driver Software".4. Click on "Browse my computer for driver software".5. Click "Let me pick from a list of drivers on my computer".6. Put a check in the box "Show compatible hardware" if not already checked.7. In the list of devices, click "High Definition Audio" (the native driver).8. Click "Next".9. On the Update Driver Warning box, click "Yes" (install the driver). 10. Restart the laptop if prompted. If not prompted, then no need to restart.[To get back to the IDT driver, do it again but reverse the names in steps 2 and 7.]
If the speakers do not work with either driver then it is not a driver issue but could be failed hardware.
If the speakers work with only one of the drivers, then the other driver is at fault.
If you need more help please say which operating system is on the laptop.
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Laptop with 2 DIMMs failing WCMch memory test.  Per another post on this topic, I have done the following:
Reseated both DIMMs.  Same error but system hung and wouldn't quit using the Esc key
Swapped both DIMMS.  Same error but system hung and wouldn't quit using the Esc key
Run one DIMM per the following config:
DIMM A in Slot 1: errored out same test within 1 second of starting. Same error but system hung and wouldn't quit using the Esc key
DIMM A in Slot 2:: no boot, no POST
DIMM B in Slot 1:  no boot, no POST
DIMM B in Slot 2: no boot, no POST
Replaced both DIMMs and system started.  Reran rest and got multiples of this same error.

Bad RAM or bad motherboard?

A:Latitude E6400 2000-0123 error

The odds of two modules being bad are very low - it's much more likely the mainboard that's faulty.
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Attached is the ZIP file requested but I was unable to create a quot perfmon report quot file I receive an error of quot Error An error occured while attempting to generate the report The system cannot find the path specified quot when attempting to generate the report I tried to manually create this report based on some information I found instructing me to create a Win - Dell E6400 - 7 Latitude bit 64 nwifi.sys BSOD report using a User Defined Data Set inside of the Performance Monitor tool but I'm unable to create a Win 7 64 bit BSOD - nwifi.sys - Dell Latitude E6400 User Defined Data Set for some unknown reason I do not have an active quot next quot or quot finish quot button within the 'Create new data collector set' wizard If there is an alternate way to create this report please advise and I'll do so More background on my error I have a Dell Latitude E with Windows bit I received the BSOD this morning with a quot System Service Exception quot error and an indication that the error is tied to the NWIFI SYS file The BSOD happens when my machine is booting up and it bombs just as I typically would see the quot CTRL-ALT-DEL to login quot type of message My machine seems to work fine in Safe Mode With Networking and switching off the wireless card using the physical manual switch on the side of the laptop prior to bootingdoes not affect the issue at all I have updated my Dell Wireless Driver to the latest version available from the Dell website to no avail I made no changes to my machine in terms of hardware driver software or any other software since the last successful healthy reboot Thanks for any help you can provide

A:Win 7 64 bit BSOD - nwifi.sys - Dell Latitude E6400

Disregard my post. I have resolved the issue.

It was tied to the version of Symmantec Endpoint Protection at my company. I upgraded (uninstalled old and did a clean install of the new version) my version of SEP and fixed the problem.

More context around my activities in troubleshooting the issue on my Dell Latitude E6400 Windows 7 64 bit machine:

I first thought it was a hardware or driver issue tied to the wireless driver, and tried the following two things:
1) Updated my wireless driver to the latest available from Dell (I was at least one release behind)
2) Swapped my hard drive into a different E6400.
Both failed, and the issue remained.

I tried to use the ?repair? function in the Windows ?F8? boot screen of available diagnostic options. Fail.

I tried to restore my machine to an earlier restore point several different times with the two available restore points. Fail.

Around this point I went home for the day (after a final attempt to do a system restore). When I got home (and assumed my machine was still useless) I fired up my machine in ?normal? mode (I had been using ?Safe Mode With Networking? during my troubleshooting), and everything worked. Puzzling. I assumed my last ?system restore? attempt had been successful in resolving the issue. I used my laptop last night without issue.

I got into work this morning, docked my machine, logged on, launched a couple of apps, then?.BSOD! DAMMIT!

I then figured that the issue was tied to something that my machine was communicating with on the company network. I found a support article online that mentioned Symantec. I then had to work to uninstall Symantec Endpoint Protection (SEP) in Safe Mode (which isn?t easy since the Windows Installer is disabled in Safe Mode). I found a program called ?SafeMSI? ( which allows you to install/uninstall in Safe Mode.

I uninstalled SEP, rebooted in ?normal? mode. SUCCESS! So, the issue was tied to SEP. I upgraded to version 11.0.6A of SEP, and the issue has not reappeared.
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A:Help with drivers for Dell Latitude E6400 with Windows XP Pro

I've renamed your thread to help those viewing the forum to provide better feedback.

Head to or (depending on your region) and go to support, then enter your service tag, then select the drivers required listed for Windows XP.

Generally speaking you will want chipset, Wireless, LAN, sound, and video, as well as additional drivers for Dell keyboard shortcuts and such.
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My Latitude E6400 Laptop Have Some Charging Problem
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A:Dell Latitude E6400 Charging Problem

What is the problem exactly?
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A:Dell Latitude E6400 graphic problem

Hi SaAni Awan,

Please click on the link below to troubleshoot the issue you are facing with your Dell Latitude E6400. You may have to update the BIOS on your computer in order to resolve the issue.

Latitude E6400 Intermittent Slow Performance, Lock Ups, and Overheating:

Click on this Youtube link for a video on how to update your Dell PC's BIOS in 99 Seconds:

Follow instructions mentioned below prior to the BIOS update.

Ensure that the AC Adapter is connected to the computer prior to the BIOS update.
Disconnect any third party peripherals connected to the computer before performing BIOS update.
Remove any cd/dvd from the optical drive prior to the BIOS update.
Do not turn off the computer during the BIOS update.
Do not restart the computer during the BIOS update.
Ensure battery charge is more than 10% during BIOS update.

Note: Plug your computer to a good, working wall jack before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you may have to replace the BIOS chip or motherboard.

Additionally, you can also check the link below to troubleshoot system performance issues.

Troubleshooting System Performance Issues on my Dell Laptop:

Please let us know if you have further queries.

Thanks and regards.

Babita G
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It looks a BIOS problem, any thoughts?

A:Latitude e6400 and SSD drive - BIOS incompatibility?

Same exact issue with my Latitude e6400, Someone at Dell please respond as a lots of people with sandforce based ssd's are encountering the same issue.
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A:High CPU Usage on a Dell Latitude E6400

Click your Start orb, then in the search bar, type msconfig, then press enter. open up the startup tab and deselect anything that should not be starting at boot if you are unsure about some, just ask
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Please Refer to the page!

Can someone please help me ?

A:LATITUDE E6400 Sim Card Related Problem

The SIM card doesn't need a driver.  It can't be used alone anyway - it's the WWAN card that needs the driver  -- along with your subscription (in the US) to AT&T cellular broadband.
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A:Dell Latitude E6400 Power is not turning on

Remove the battery and the AC adapter. Hold the power button down for 30 seconds. Connect the AC adapter only and see if the laptop powers up. If it does, re-install the battery. if it again won't start, the battery will need to be replaced
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A:Integrated Camera Dell Latitude E6400 Not working

Flash your system with bios A27, as well as update your chipset. You didn't say if your OS was 32- or 64-bit.
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If there is some thing that you need to help, please let me know what to do and I can do it and send the logs

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A:windows 7 dell latitude e6400 running slow

What speeds are you paying for from your internet provider?
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A:Dell Latitude e6400 driver installation problem

Which video did it come with? It came with either Intel or Nvidia graphics, and Dell has a driver for each.
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A:Dell Latitude E6400 Windows 7 docking problems?

Did you ever find a resolution to this problem? If you did, I hope it wasn't "rolling back to XP" since that is not really an option I would like to explore either. I noticed this problem for me started about 3 weeks ago and it only happens when I am docked as well. I have tried other docking stations, but that didn't resolve my problem either. Just wondering if you have been able to find a "fix".

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Hi all, as title says can I add it ?

Dell Latitude E6400 little Specs:
Intel Core 2 Duo Processor P9500 (2.53GHz)
256MB nVidia Quadro NVS 160M

If need Other Specs just say
I think it pre assembled by dell but i don't know exacly...
Thanks, For help.

A:Can I add Dedicated video memory to Dell Latitude E6400

Leftas welcome to the Seven Forums.

No you cannot. If you need more memory on a video card, the only way to achieve that is to buy a card with more on it.
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I recently imaged my Dell E6400 laptop with Win7Pro and the status indicated that it needed troubleshooting. I ran the troubleshooter and when it eventually completed there were 2 problems that could not be fixed:
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- Broadcom USH does not have a driver

I've googled these but nothing comes up that's specific to these devices. Anyone know what they are and where I can find the appropriate drivers?

Thanks in advance

A:Missing device drivers on Dell Latitude E6400

Have you tried rebooting? If you are missing drivers, Windows Update will try to install them.

You can also try this program to automatically find drivers for your hardware. Driver Easy - Free Driver Detect & Download Software
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Hi ...
Type of Dell Latitude E6400 computer has Bluetooth, but does not function

A:Where can I find Bluetooth to a computer program(dell latitude e6400)

First of all check if your Bluetooth is turned on.If the Bluetooth tray icon has a red mark then click on icon and turn bluetooth adapter on.Can you transfer files to/fro from your laptop to any other Bluetooth device e.g cellphone.
The most common solution to Bluetooth problems are the re-installation of Bluetooth drivers.
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I am facing issues on my Dell Latitude E6400 laptop. Everyday it crashes with blue screen 4-5 times a day. Common symptoms are, when I move from wired network to wireless (wireless does not work and system hangs and eventually crashes), or when it is in a sleep mode. Sometimes, without switching to wireless also hangs and crashes. The blue screen says something like DRIVER_POWER_STATE_FAILURE and code 9f etc. I updated the Ethernet and wireless drivers too, but it didn't help.

It has Windows 7
- x64
- OEM version of windows 7 Ultimate is installed from Dell
- Age of system (hardware) is ~2 years. I got it now from my office IT.
I am attaching the zip file containing perfmon html report and files from Windows_NT6_BSOD_jcgriff2.

Will appreciate if you can help, what is going on and what needs to be uninstalled or upgraded.


A:BSOD on Dell Latitude E6400 4 times day Error code 9f

Hi and welcome to SF
Please in this order,
Remove Mcafee from your system (for testing purposes,because Mcafee is a bsod source).
Download and install Microsoft Security Essentials with windows firewall enable.
Update software\driver for Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client.
Cisco Systems, Inc
The driver in your system is old from 2005 is no way to be compatible with Windows 7.
Update software\driver for Ricoh Memory Card Reader.
Home | Ricoh Global
Update software\driver for Conexant SoftK56 Modem.
Conexant: Support

Finish with the above steps and post back with results\news.
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A:Will a Galaxy GeForce GTX 550 Ti PCI Express graphics card work on a Latitude e6400?

If the laptop has a removable graphics card, you might be able to upgrade it. Don't confuse desktop graphics cards with laptop video graphics. The video devices are very different, and most laptops do not have video cards, they have integrated video chips on the motherboard...
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A:DELL Latitude E6400 bluetooth not showing any device in search results on windows 7

Under Settings->Connected Devices have you tried the "Add a device"? option to see if it shows there?  I had a similar issue with a Bluetooth mouse that wouldn't pair.  I had to delete it from the Bluetooth device list and then add it with the Add a Device option.
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A:Fresh Install-Endless Windows Update problem latitude E6400 laptop

I have used Google and Bing to search about this problem.   I have tried numerous fixes including MS fix-it tool.  I have an error code which will be included in next post.  
Thanks in advance
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Just rebuilt a Latitude E6400 with Windows 7 64 bit.
Device manager is showing under Other Devices, a driver missing for the PCI Simple Communications Controller.
Can't figure out what driver this is referring to, has anyone got any ideas and can they point me to the appropriate driver ?


A:Latitude E6400 - PCI Simple Communications Controller - Missing driver in Device Manager

Since you are looking for a hardware driver for a Dell laptop, the most logical place to go is to the Dell website and download the drivers: 
You will find the drivers for the PCI Simple Communications Controller undert the Communications tab!
Dell also has forums for their hardware: which is the proper place to go for support of Dell hardware.Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ?
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A:Turn Off Monitor, Turn On Later and Black Screen, PC Still Running

try checking your power options settings and set it to high performance then check in advanced power settings and do not allow hard disks to sleep
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A:xps 13 9350 external monitor turn black then back on again

Hi Josh,
Did you find a solution to the described problem? It shows up with my XS 13 9350 as well. Both when I attach a monitor via the usb3.1 Port through a hdmi adaptor and when I attach it via usb3.0 through the Dell DA100 adaptor.
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A:Latitude E6410 - Black Screen when booting up

Can you get an image on an external monitor?
General troubleshooting:  unplug system, remove battery.  Hold power button for 30 seconds -- remove and reinstall the memory modules and the hard drive.
Try powering up on AC only (no battery).  If it will but won't with the battery installed, the battery is bad.
If it still won't consistently power up, the most likely cause is a mainboard that has a bad component or cold solder joint somewhere -- the mainboard will need to be replaced to solve the problem.
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I don't want to give up on it. :(

I am not a computer expert but it makes a noise when i press it on, so to me it still has life

Is there anything i can do??



A:Dell Latitude D600 black screen.

Hi and welcome to TSF can you get to the bios by tapping the del key or enter key when booting
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A:dell latitude e6430 screen gose black for 2 seconds

Hello Joseph mate I take it this is not your main machine or at all? The Dell site as always not helpful but I would suggest downloading and installing the driver for the graphics from Intel
I always use manufacturers site rather than the Windows feature because I am not so sure it is that reliable. Now you might get a message that says the download is older than what is installed and in that case leave it.
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A:Black screen of death on Win7 64 dell latitude e6520 laptop

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK
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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.A new FRST log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.Please do this even if you have previously posted logs for us.If you were unable to produce the logs originally please try once more.If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available. Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.
Thank you for your patience, and again sorry for the delay.
We need to see some information about what is happening in your machine. Please perform the following scan again: Download FRST by Farbar from the following link if you no longer have it available and save it to your destop.FRST Download LinkWhen you go to the above page, there will be 32-bit and 64-bit downloads available. Please click on the appropriate one for your version of Windows. If you are unsure as to whether your Windows is 32-bit or 64-bit, please see this tutorial.Double click on the FRST icon and allow it to run. Agree to the usage agreement and FRST will open. Do not make any changes and click on the Scan button. Notepad will open with the results. Post the new logs as explained in the prep guide. Close the program window, and delete the program from your desktop.As I am just a silly little program running on the servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!
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Does anybody have a link to the full Dell Control Point package (Power Manager, Connection Manager, Security Manager) that will work on 64-bit Windows 7?


A:(Dell Latitude E6400) Dell Control Point on Windows 7 64-bit

Here is a good article on reimaging the Latitude E6400
The Win 7  Control Point System Manager files are a bit tricky to find, but they can be downloaded from the following link.
This should help if you have installed the correct drivers in the correct order.
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A:Screen flips back and forth from black screen to normal then blue screen

Can you provide a few details [remember we can't see or touch your system] about the hardware and software?
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I did steps.
1. drained power 30-1-2. still didn't work
2. changed RAM slots with another still didn't work
3. tried D+ power, did not see anything.
this morning I observed If close display 70 to 80% I can see barely light on the screen window login in the angle. 
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It's a Dell Inspiron E1505 with a ATI Radeon X1400 video card if that helps at all.

If you need more info, let me know. Thanks!

A:Screen won't turn back on

Hi daroga and welcome,

This tutorial from Brink will show you what the power option settings are and from where to access them.
Sometimes coming out of standby, etc doesn't work right. You can turn all of it off if you desire to.
Power Plan Settings - Change
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A:how to turn the screen back around?

Hold down Control + Alt and then select the arrow key for which way you want your laptop screen to face. edited by Johnw
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A:Solved: Screen is black after system restore and update. Set back one day, screen is

Usually, system restore is used to resolve problems like this. You might want to consider doing a clean install and see if that has any affect. Hopefully your data is saved on an external or flash drive. There's also additional options that you can find here:

-- Ryan
Windows Outreach Team
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A:Solved: Screen keeps going back to Black screen with Windows XP icon keeps coming up

Only when connected to the internet?

Right click empty desktop.
Properties>Screensaver - Check what you have it set to.

Monitor Power.
Power schemes>always on.
Turn off monitor>never.
System standby>never.
Turn off hard disks>never.
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? OS - Windows 7 SP1
? x64
? What was original installed OS on system? Windows 8
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Retail Version
? Age of system (hardware) 4 months
? Age of OS installation - have you re-installed the OS? 1 week

? CPU Core i5-3330
? Video Card Nvidia GT 620
? MotherBoard
? Power Supply - brand & wattage 300w

? System Manufacturer Dell
? Exact model number: Inspiron 660
Added Samsung 830 128gb SSD + 3TG Seagate in replaced of the original 2TB Seagate HDD.

I have tried reinstalling Nvidia drivers, currently use the older version 310.90
Previously used 314.22.

A:[SOLVED] I get black screen after coming back from screen saver/idle

The following may be helpful when reading the remainder of this post:Beta and Legacy Drivers | GeForce

NVIDIA Driver Downloads

Advanced Driver Search

Product Type: GeForce
Operating System: Windows 7 64-bit
Product Series: GeForce 600 Series
Product: GeForce GT 620
Recommended/Beta: Recommended/Certified


Name Version Release Date
GeForce 314.22 Driver WHQL 314.22 March 25, 2013
GeForce 314.07 Driver WHQL 314.07 February 18, 2013
GeForce 310.90 Driver WHQL 310.90 January 5, 2013
GeForce 310.70 Driver WHQL 310.70 December 17, 2012
GeForce 306.97 Driver WHQL 306.97 October 10, 2012
GeForce 306.23 Driver WHQL 306.23 September 13, 2012
GeForce 301.42 Driver WHQL 301.42 May 22, 2012

BugCheck 0x117
These crashes are DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
If you are overclocking any hardware, please stop.

Run a system file check to check Windows for corruption: Click Start Menu
Click All Programs
Click Accessories
Right click Command Prompt
Click Run as administrator
sfc /scannow
and press Enter
Once it is complete, make note of the message. If it says Windows Resource Protection did not find any integrity violations., restart your computer and post back
If the message does not say Windows Resource Protection did not find any integrity violations., restart your computer and do steps 1-6 again.
You may need to do steps 1-6 up to three times with a restart in between each run to resolve all corrupted files.
If you still have corrupted files after a fourth run, post back here with the following:Click Start Menu
Click Computer
Open your C: drive
Open Windows
Open Logs
Open CBS
Copy and paste CBS.log or CBS (it may not have the log extension) to a location you will remember.
Compress (zip) the CBS file and attach the .zip file to your next post.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
Download the drivers you want for your display card(s)
Click Start Menu
Click Control Panel
Click Uninstall a program
For NVIDIA:Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
Restart your computer
Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
If any remain of the above, uninstall one at a time
If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed

For AMD:Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):Click Start Menu
Right Click My Computer/Computer
Click Manage
Click Device Manager from the list on the left
Expand Display adapters
Do the following for each adapter (in case you have multiple display cards)Right click the adapter
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK

Alternatively:Login as an adminstrative user
Click Start Menu
Click Control Panel
Click Hardware and Sound
Click Device Manager (the last link under Devices and Printers)
Expand Display adapters
Do the following for each adapter (in case you have multiple display cards)Right click the adapter
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in ... Read more
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A:Black screen after login for some seconds, then back at logon screen!


Yet another case of registry defraggers causing harm. In the future, you know now to stay far away from them.

I suggest a system restore to get to a point before TuneUp utilities. If that doesn't work, it will be time for a repair install.

Good luck!

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This only started to happen last week when I lost usage of my mouse and display colors were wrong and the font size t large.

System Type: Desktop / Tower

System Manufacturer: Compaq

Operating System: Windows ME

Processor Type: Pentium II

Ammount of RAM: 128 MB

Hard Drive Capacity: 120 GB

Monitor Size: 17"

Printer Manufacturer: Hewelet Packard

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A:my screen will turn black.

ControlPanel>Settings>PowerOptions set everything to Never. If there is a Hibernate tab, go to it and disable hibernation. Then go into ControlPanel>Settings>Display and turn off your screensaver altogether. If your problem is solved, you can put the screensaver back on, altho I would choose a diff one that what you had first. If the problem stays gone, you could go back to the orig screensaver and see if it is ok.
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A:Black screen (won't turn on)

Shine a light on the screen and see if the image is there but just faint. If so, the backlight failed. Otherwise, I'd suspect a video issue (video chipset, cabling, screen).
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Is it possible my graphics card is broken?

I havnt updated my drivers recently so i doubt theres a problem with them :X

anyone got any ideas?

A:Black screen when I turn my PC on

Computer POST / beep codes:
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A:Black screen and won't turn off

There is no harm in trying system restore as it is reversible.
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hi all
i started to use InPrivate Filtering wizard and choose the 1st option "block for me"
now i would like to get back the wizard main windows like in the photo. how can i do it?

A:InPrivate Filtering-back to turn on... screen

Quote: Originally Posted by prukeyhi

hi all
i started to use InPrivate Filtering wizard and choose the 1st option "block for me"
now i would like to get back the wizard main windows like in the photo. how can i do it?

I don't think you can get that screen back (at least not easily), but you can change the setting another way. Go to Tools >> Toolbars >> Menu Bar. Then in the Menu Bar (while File, Edit, View, etc, are), go to Tools >> InPrivate Filtering Settings. In the window that comes up, you can choose "Automatically block" or "Choose content to block or allow", which are the same as the two options in the wizard screen.

Hope this helps!
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A:Windows 8 Pro, screen goes black and back to lock screen

I had the same problem at first. Then one day the listing of all my apps disappeared. I did a refresh and lost a lot of programs but the files were still there. Then I noticed that the problem with the apps had fixed itself and they worked. My feeling is that the initial install wasn't complete and the refresh completed the install. Recently, after loading my Epson printer's CD, the apps once again disappeared. Had to do a system restore. Now I am having trouble with my screen just being black and not coming on at all...even after a reboot. Win8 has a lot of problems.
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I have Win7 Ultimate x64 installed on an brand new HP Pavilion s5-1205z Slimline desktop.

When I am reading an email or document the screen will just suddenly flash to a black screen for a second. Sometimes it does this several times in a row, and other times just once or twice. It is random and does not matter what program I am in, if I am browsing, playing a video on-line, or typing. I have installed Java and done as much troubleshooting as I can and can't find anything that relates to that kind of behavior at all in the Help Files or FAQ's.

Any suggestions of where I might look to see if I need to check or uncheck something, and what, would be very much appreciated.

A:PC screen suddenly flashes to a black screen and back

Combining the info that you posted here with the info in this thread - I gotta wonder if someone is able to remote into your computer. If you are not too far along in setting up your computer, you might want to consider a clean install without all of the bloatware.

Unless you have a specific need for Java - uninstall it. If you need it, then it might be worth the security risk of having it installed. If you don't need it - then why risk having it installed?
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...Nevermind. @[email protected] I guess the problem is fixed...despite the fact that i had probably tried turning the darn computer on atleast 30 times within the last 24 hours...this last time it actually booted up normally.
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A:when i turn on my pc the screen turns black.

Did this problem just start? Did it occur after installing some Windows Updates?
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A:Why does my computer screen go black when I turn it on? Please help!

Some Specs please?
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A:when i turn computer on nothing but black screen

Hi, could you please give some more details?Exactly when is your computer stopping? Do you still see the windows splash screen? Did you try safe mode?Do you have your vista DVD?Can you tell me what happened prior to this problem?
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A:When I turn on my computer the screen is black

Tell me about your computer specs.
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A:My laptop will turn on, but the screen is black.

Well, you should of posted in Windows 7 forum, so I'll move it for you. But being it is less then a year old, and I've never heard of a laptop with less then a year of warranty, you should contact Compaq about getting it repaired. But things to check, is the brightness turned up? There should be a key on the keyboard that'll adjust the brightness levels. Also, most Windows laptops have an option to turn the screen off when connected to an external screen. Look for that button on the keyboard and cycle it a few times and see if your screen comes back to life. Also, find a monitor to plug into the video out port on the laptop and see if you get a picture on it.
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A:win xp sp2 bootable cd turn the screen black

Why not install Win7 RC?

What are your system specs?
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Now onto my problem now. When i start up my computer, a screen pops up allowing me to press F1 for setup. if i don't click F1, my computer goes to a black screen with a _ blinking in the top right. I can't do anything from that point and when i press keys too many times, it starts beeping after i hit any key again.

Anyways if you guys could help me, I would be very thankful!

A:Turn on my computer, black screen

sounds like it may be time for an upgrade

have you made any hardware changes or installed new device drivers?

from what you describe it seems like the system is having some issues booting the operating system from the hard drive, or there could be another hardware fault causing the hangup... like the memory or motherboard itself. if you are able to view the POST screen upon startup (which displays all of the system information and keys to access BIOS etc...) then you may be able to boot from a CD-ROM to run repairs or possibly boot into safe mode by repeatedly striking the F8 key after the POST screen appears.
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Even after turning the computer on it doesn't go to boot, the fan switches itself on at high speed and screen stays black.

I have 3 different operating systems all windows on each of the pc's however on my sony laptop, i can counter this by starting with no constant power by using the battery only. this however doesn't work on the acer laptop of HP touch smart.

If you have any ideas, please cna you help.

Thanking you in advance.

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Recently my computer keeps giving me a same problem whereby the screen would suddenly turned totally black or yellow colors upon booting up or sometimes when i am already in the window.

For the about the first 20 secs when the screen goes down, im still able to hear the sound of the applications running on the window and then after that no sound is heard.Even so the CPU light is still running and the only way to solve it would be restarting my com for a few times. I am not too sure if it's my graphic card giving me the problem.

I am currently using a GeForce 8800GT and its less then a year old. Its only after the incident, i went to update my drivers but the problem still exists.I am a lehman in this area, any help would be greatly appreciated. Thanks

A:HELP !! Screen turn yellow or black

Check the monitor connection and that t is screwed into your computer. sometimes if you wiggle your video connection it can turn black, blue, yellow, or red colors.
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A:my hp pavilion DV7 it does not turn on ( the screen is black...

Sometimes electrical components needs to have all power sources removed and reintroduced to work properly.  Try performing a hard reset first, if it doesn't work then we'll move to the next step.  To Perform A Hard Reset Shut down the computer by going to the Start menu and selecting shut down. (If you have no display, hold the power button down for  5 seconds); (if the computer doesn't power on, move to the next step)Disconnect the AC Adapter from the notebook.Remove the battery from the bottom of the notebook.  There will be a switch/button to eject the battery.Wait at least 1 minute with all power sources disconnected.Re-insert the battery and reconnect the AC Adapter and then attempt to power on the notebook.
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I come home, check it out, the screen is black, and it's still warm, & I can't turn it off. The on light is lit, the battery light is blinking. I tried unplugging it, but it stayed on using the battery. Nothing happens when I push the power button. I know a black screen isn't a good sign. I'd just like to turn it off & back on again, that works with my desktop.

What else should I try?

A:Screen black, & can't turn Laptop off !

remove the battery unless you have a warranty of some sorts. If not open heart is in order.
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A:CPU black screen, wont turn off!!!!

Could be Function and F1 key is setting your PC into security mode, but this should recover by pressing any key. Other Function keys could be setting PC into hibernation or standby mode. Are there any symbols on the function keys other than F1, F2 etc?

What make/model is the PC? What O/S are you using? What was the game you are playing? A bit more information would help others help you
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A:Screen doesn't turn back on sometimes after leaving on overnight

but in the advanced power settings I have turned off all sleep and hibernate features

I had that problem until I determined I also had to set the Hard Disk to Never shut down in the Advanced settings, apparently keeps Windows from losing track of itself.
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i am using my laptop to report this.cause i can't use the one with the black screen.HELP!!!!!! when it first comes on its like it tries to start but just stays black.can it be fixed or do i have to buy a new screen?(i'm not sure if its called the screen or the monitor.i just know that when i turn the tower on,there is no picture .

A:black screen after i turn my tower to my other computer on.r

If you do not see the message "No Signal" on the monitor screen, very likely it's the monitor itself which is faulty or "dead".To check if it is indeed the monitor which needs replacing, connect it to your laptop if possible (there should be a VGA port on one side of your laptop so you can connect the monitor using the same VGA cable that connects monitor to your PC). If the monitor does not work on your laptop either, you need a new monitor.However, if your tower is not starting up it won't be a faulty monitor. There is something wrong inside the tower. Get someone to check it over, maybe needs a new PSU (Power Supply Unit) which fits inside the tower.Do not rush out to buy a new monitor if the tower is not starting up as the problem will be inside the tower.message edited by phil22
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Remove disks or other media.
Press any key to restart

then i would press a key and it would say:

Reboot and select proper boot device
or insert boot media in selected boot device and press a key.

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frm dxdiag.. and my 1 is a latop .. the specs is as below.. problem is as mentioned above...

system model : 5560 Aspire
Processor: Genuine Intel (R) CPU T2400 @1.83 ghz ( 2 CPUs)
Memory: 1022 RAM
Page file : 551 MB used 1907 available
Direct X version : Direct X 9.0c


ATI Mobility Radeon X1600
Chip Type: ATI display Adapter(0x71c5)
DAC Type: Internal DAC(400Mhz)
Approx.Total Memory: 512 MB
Current Display Mode: 1280 X 800 (32 bit) (60Hz)

I think mainly is because of the display card problem... can someone solve my problem? i have tried and play game that do not require high end super specs.. i have tried "Dawn of War" and some not very high specs game.. the game will run for awhile like 10 -15 mins .. then my screen turn black .. while the proccessor is still running. But when i played game like warcraft 3 either melee game or inside blueserver the screen is not turning black.

A:My Screen Turn Black When Playing Game !!

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A:Computer won't turn on, no lights, black screen

Do any sound come out of the on board tPC speaker?Do the keyboards lights come on? Can you use caps lock?The mouse? Does it light up? (If it is an optical mouse.)What fans come on?,158284.0.html
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My Inspiron 1721 laptop has stopped working. I turn it on  - the fans start for a few seconds and it goes silent then screen stays black.
I left it on over night and turned it off and back on this morning and it came up until I logged into windows then went black again. Its like its in hibernation as the fans arent on and its silent although when I stripped it down the hard drive was still going when I listened.
Can someone tell me whats wrong?
I have tried the take the battery out / hold power for 60 seconds put the wire back in with battery out etc, tried external monitor thing, tried different ram etc but nothing at all.
Any suggestions?

A:Turn Inspiron 1721 on - Black Screen & Nothing

I had to replace the mother board on mine. It sounds like yours is doing the same thing mine did, I would suggest replacing it yourself if possible or if you are unable to find someone who can it is very easy to replace. Also you will need a new dvd player it sounds like yours is no good. But who ever fixes your pc should be able to confirm whether it is good or bad.
I hope this helps
You can find the mother board online for about $150 and 20 for a DVD Rom Drive
Good Luck
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i cant seem to figure out this problem..i have been good with computers for a while and its bugging me.

ok i turn my laptop on get the normal screens but for some reason there are streaks of lines going through it. after the xp logo the moniter seems to turn off completly.

safe mode works fine, i tried upgrading drivers, changing the resolution and nothing seems to work.

im going to upload a video i took on my cell phone that might help

any help is appreciated

A:Turn comp on, XP logo then black screen

'i tried upgrading drivers'

As in uninstall and reinstall or what?
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i have just put in a graphics card (asus EN9800gt 512mb hybrid power) and wen i turn it on all i get is a black screen! what could the problem be?
I have a 500w pc and its a very brand new pc with 64bit windows 7 and intergrated grraphics.

also note that the first time i put it in i forgot to put in the 6pin adaptor and when i turned it on it made a big beeping noise. could this have stuffed up the card? becoz wen i remove it, the pc works fine

help please???

A:put in graphics card bt only black screen wen turn on!!

i think ive had this problem before. the beeping sound you heard was I believe the POST telling you that something is wrong with the graphics card. This is expected since you forgot to plug in the power. For me, it turned out that my power supply was a bust. Everything else turned on fine but there was never anything on the screen. Replaced the psu and everything booted up. See if you can find a replacement? Your wattage seems to be fine.
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Hi I have a similar problem like below post that I copied & pasted from your forum. I was following instructions but I cannot go to my Last Known Good Configuration.I click enter and it goes black again. Please help! desperate!!!!! Thanks

Re: Help !! Random pop ups/ ranom sites /= spware plzz helpp !!!
Let's try Last Known Good Configuration:

* Restart your computer.
* After hearing your computer beep once during startup, but before the Windows icon appears, start pressing the F8 key.
* In some systems, this may be the F5 key.
* Instead of Windows loading as normal, a menu should appear.
* Use the up arrow key to highlight Last Known Good Configuration and press 'Enter'.
* Login on your usual account.

A:PLZ HELP! Laptop starts and turn to black screen


Copy the bolded into notepad and save it to your flash drive. Name it OTLscript.

%ALLUSERSPROFILE%\Application Data\*.
%ALLUSERSPROFILE%\Application Data\*.exe /s
%APPDATA%\*.exe /s
%systemroot%\system32\drivers\*.sys /lockedfiles
%systemroot%\*. /mp /s
%systemroot%\system32\*.dll /lockedfiles

Next.......Download OTLPE from either location and save it to your desktop:

Double click the OTLPENet icon on your desktop
Do you want to burn the CD? choose Yes
ImgBurn will automatically extract and load the OTLPE Iso to be burned to CD
Place a blank CD in your CD-Rom
Click to start the burn process
You will see a dialog Operation successfully completed
Boot the non-working computer using the boot CD you just created
In order to do so, the computer must be set to boot from the CD first

Note : For information click here

Your system should now display a REATOGO-X-PE desktop.
Double-click on the OTLPE icon.
When asked Do you wish to load remote user profile(s) for scanning, select Yes
Ensure the box Automatically Load All Remaining Users is checked and press OK
OTL should now start
Plug in your flash drive
Under the Custom Scan box copy and paste the contents of the OTLscript you saved to your flash drive
When finished, the file will be saved in drive C:\OTL.txt
Copy this file to your USB drive.
Please post the contents of the C:\OTL.txt file in your next reply.