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Internet wont work on laptop

Q: Internet wont work on laptop

My internet wont work, ive tried using both crome and IE but both browsers say that I am not connected to the internet despite the fact my computer says that I am connected to the internet. I know its not a network problem because my other devices are connecting fine. Also I tried connecting to the wifi at home and at school and it still does not work. My laptop is a HP ProBook 6390b and I am using windows 7. This problem started occurring after about 4 months disuse of my laptop which I think might be a factor as to why its not working. I have run windows updater and run a scan with my antivirus but still nothing helps. Thank you for any assistance in advance.

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Preferred Solution: Internet wont work on laptop

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A: Internet wont work on laptop

Have you kept up and installed all the Windows 7 updates and are there any yellow (!) in the device manager?
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I recently got a used laptop from someone and I wanted to store a fresh new Windows XP. I deleted everything off the hard drive and installed it. I then went to go on the internet and nothing happens. I go to comand prompt and type in..ipconfic/renew and all that stuff but its not reading anything. When I plug in the ethernet nothing pops up on the bottom right which it should do.
I would like it if anyone could help my situation.

A:Internet Wont Work On Laptop

You probably need to install the chipset drivers. Specifically you need to install the ethernet chip driver. What make and model do you have?
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A:Laptop wont work!

sounds to me like the hard-drive crapped out on you... try getting a new one on warentee and i also wouldnt put xp on a computer that old... try windows 2000

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Should I restart my computer? (I don't remember seing any notifications that I got new updates)
Is my drive dirty? (if so, what is the best way to clean it?)
Thanks for any advice!

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My friend has a laptop at home, he has Dial up connection, it works on the home PC but not his laptop. It was working but just stopped,

I took the Laptop into work and hooked it up to the wireless connection and the same thing happens. (No connection)

I think there might be a virus on this system stopping it from working.

Does anyone have any tips for stuff to check, Or any programs i can download, Burn to CD and run on his PC.

I was thinking Spybot Serach and destory and maybe Hi-jack this.

If anyone has any pointers please let me know

PS this laptop is running very slow..


A:web wont work / slow laptop.
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A:hp laptop d/ backup wont work

Hi patrick477,Welcome to the BC forums.Your d/ drive is probably set up for use as a recovery drive, as opposed to a place for backups.Look at START -> COMPUTER and a screen showing your various drives should pop up. Does it show Recover (D:)?Take a look at the HP Customer Care site here and see if it addresses your problem.
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A:keyboard wont work for laptop

It does sound like the storm damaged it. If it is still under warranty then take it back immediately.
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what to do?
Ty for help!
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Hi again :)

This one is puzzling me alot :/ I cant seem to get the homegroup working between my desktop and my laptop (both running Windows 7 HE SP1). I create the homegroup with my desktop and used the password provided to connect to it on my laptop. It says they are connected. I can access my laptops libraries on my desktop, but if i try to use my laptop to access the desktops libraries i see this:

I have tried disabling the firewall (Avg) on both computers.. Id also like to add that the desktop computer does not always show up in the network.. it is very inconsistent.. I have no clue what is going on!
Any help?!?

A:Laptop wont work with homegroup

Well start with what it lists there first. Particularity the network location. Also, if you have Windows firewall up try disabling it as well.
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A:My laptop wont work properly

Of course yur laptop cannot run..becoz they don't have legs to run hehe..

Does it new Laptop or old laptop ? try to go to safe mode by pressing F8 see if it load..
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have about a year Toshiba laptop and I right [Help] wont laptop on Windows my XP work am having [Help] Windows XP wont work right on my laptop extreme trouble with it I am about to throw it out my third story window but I thought I [Help] Windows XP wont work right on my laptop should post here to see if any if you guys could help It all started about a month ago when my computer was running very slowly and one day I got a message saying message saying windows have to shut down due to a critical error So it shut down and when I tried to reboot it said windows could not run because of a missing windows directory and to run the recovery console on the windows XP CD Well the problem was that I don t have the window XP CD just the Toshiba recovery CD which formats the drive and automatically installs windows XP Well so I tried using the Toshiba Recovery CD but kept on getting either a bad system partition error it installed but when I restarted all I got was a blank screen like no operating system was installed or that same windows directory error About after the th try of using the Toshiba recovery CD I got windows installed successfully However it ran very very very slow even at the boot up I managed to run ad aware and a virus scanner and it found spy ware and viruses on it even though it was a clean install That s not my main problem though every time my computer went to sleep automatically after hr or so and came back up it would show that same windows error Saying that windows could not start because the windows system config system directory is missing So I ran the recovery CD again and the same thing happens once I finally get windows installed it goes to sleep and never gets back up successfully This has been an endless process So I got a couple questions to ask in order to attempt to fix this before I throw the damn thing out the window Anyone ever heard of this problem and a solution of windows not starting up properly after it automatically goes to sleep How it is possible for me to still have spy ware and viruses after I format it with the Toshiba recovery CD My CPU usage fluctuates from about to constantly I assume this is because of the spy ware and virus s but I ran ad-aware and it said I had processes and process modules What exactly are process modules and what are other reasons for my CPU usage to be so high I am running off a local area university connection connecting with my USB port is it possible the virus s and spy ware on getting on through there after I run the Toshiba recovery console Is there any diagnostics software program that can tell me the condition of my hard drive ram etc can of like a benchmarking program That s about it for now if you have any idea how to get my laptop back to normal health please respond Also can you give some tips and any routine maintenance you perform to prevent from something like this happening Thanks for your help David nbsp

A:[Help] Windows XP wont work right on my laptop

Instead of using the recovery cd, try to get a window xp cd from someone and do the clean installation again.
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Hi you guys,

I'am having a problem with my internet, I have windows xp, sp2. My Router and My Modem working perfectly all the connections are correct(triple check them) it was workgin last week no changes at all but i got some spyware (spyware is gone). I tried system restore, wont do it, I tried system restore in safe mode wont do it, do you guys think it could be some hidden spyware in there? what can I do?


El Chafa

A:Internet Wont Work...

What type of router are you usin? Try resetting the router back to factory defaults and reconfigure it.
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I have a wont Internet work desktop running Windows Vista Home Premium bit system Internet wont work About months ago as I was web surfing Norton Anti Virus popped up and asked me to renew my subscription Now I have never had Norton and clicked no Upon clicking no my internet Internet wont work crashed and everytime I try to get it up again it says it can't connect When I check my modem it says the signal gets to the modem and that's it I know most of you are saying its probably not compatible but it was running just fine up to the point that Norton came up I ran anti virus anti malware removers and nothing has worked The modem is not faulty as I have another computer running Windows XP Home Premium SP and it connects to the internet on it I have even tried using command prompt to identify it but nothing How can a computer I used for nearly one year on the same modem just crash like that and not work again Can someone help me please

A:Internet wont work

Have you run Malwarebytes Anti-malware program, because it does sound like you got infected. Download the Anti-Malware on the XP pc and save it to a jump drive, boot the desktop running Vista and run the Anti-malware program. If it finds something, go to the main forum page here on this site and following the directions for being infected there.
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Ive had a wont work Internet virus and though that i got rid of it but just about a week after removing it using avast i cant use the internet anymore Everytime i open up the internet explorer it gives me an error message saying quot Internet Explorer cannot display the webpage quot and when i try to go to a different site like google it changes the address to http and gives me an error saying that quot The address is not valid quot Ive already tried Internet wont work to fix Internet wont work the internet connection but that doesnt work and all other computers connected to the router work just fine Also all programs trying to update anything cant do so because they cant connect to the internet I had to get HJT on another computer and put it on a stick run it on the infected computer put the HJT log back on the stick and now send it from the working computer just because the internet doesnt work Someone please help me because im staring to get really mad and i feel really helpless Here is my HJT log Logfile of Trend Micro HijackThis v BETA Scan saved at PM on Platform Windows XP SP WinNT MSIE Internet Explorer v Boot mode Normal Running processes C WINDOWS System smss exe C WINDOWS system winlogon exe C WINDOWS system services exe C WINDOWS system lsass exe C WINDOWS system svchost exe C WINDOWS System svchost exe C Program Files Alwil Software Avast AvastSvc exe C WINDOWS system spoolsv exe C WINDOWS system FsUsbExService Exe C WINDOWS System svchost exe C Program Files Common Files LightScribe LSSrvc exe C Program Files Common Files Microsoft Shared VS DEBUG MDM EXE C WINDOWS system nvsvc exe C WINDOWS system svchost exe C Program Files Viewpoint Common ViewpointService exe C WINDOWS Explorer EXE C Program Files Synaptics SynTP SynTPEnh exe C Program Files VolumeTray VolumeTray exe C Program Files Alwil Software Avast avastUI exe C Program Files iTunes iTunesHelper exe C WINDOWS system ctfmon exe C Program Files Samsung Samsung New PC Studio NPSAgent exe C Program Files Windows Media Player WMPNSCFG exe C Program Files iPod bin iPodService exe C WINDOWS system msiexec exe C Program Files TrendMicro HiJackThis HiJackThis exe C Program Files Internet Explorer iexplore exe R - HKCU Software Microsoft Internet Explorer Main Start Page http runescape com R - HKLM Software Microsoft Internet Explorer Main Default Page URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Default Search URL http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Search Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Main Start Page http go microsoft com fwlink LinkId R - HKLM Software Microsoft Internet Explorer Search SearchAssistant O - HKLM Run SynTPEnh C Program Files Synaptics SynTP SynTPEnh exe O - HKLM Run AppleSyncNotifier C Program Files Common Files Apple Mobile Device Support bin AppleSyncNotifier exe O - HKLM Run VolumeTray C Program Files VolumeTray VolumeTray exe O - HKLM Run avast quot C Program Files Alwil Software Avast avastUI exe quot nogui O - HKLM Run Adobe ARM quot C Program Files Common Files Adobe ARM AdobeARM exe quot O - HKLM Run QuickTime Task quot C Program Files QuickTime QTTask exe quot -atboottime O - HKLM Run iTunesHelper quot C Program Files iTunes iTunesHelper exe quot O - HKCU Run Uniblue RegistryBooster C Program Files Uniblue RegistryBooster RegistryBooster exe S O - HKCU Run ctfmon exe C WINDOWS system ctfmon exe O - HKCU Run WRPCAgent C Program Files WinSoftMagic WinRemotePC sxe tmp O - HKCU Run AutoStartNPSAgent C Program Files Samsung Samsung New PC Studio NPSAgent exe O - HKCU Run WMPNSCFG C Program Files Windows Media Player WMPNSCFG exe O - Extra context menu item E amp xport to Microsoft Excel - res C PROGRA MICROS OFFICE EXCEL EXE O - Extra button Research - B - CC- C -B BE- C C A - C PROGRA MICROS OFFICE REFIEBAR DLL O - Extra button no name - e e dd -d - - b -f ba - C WINDOWS Network Diagnostic ... Read more
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Hey, so I come home and my
D-Link WUA-1340 Wireless G USB Adapter
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I live in a hot state could this mean it overheated? Do I need to buy a new one?
Is there anyway I dont have to use this adapter and connect from my
home line? I also dont have the disc it came with
I need help please !


A:My internet wont work !

Does it work at all?
you don't need the original disk for the drivers,
downloading this
re-install the driver for the Wifi adapter, then try redoing the steps to connect to the network.
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A:Help My internet wont work

Try an alternative DNS server
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I formatted and now it wont pick up on my internet the network card is old so it should just pick up on it with no problems and no driver installation but ever since i installed windows xp sp3 it will not pick up on it any clues?

Bios: PheonixBios 4.0 Release 6.0
Processor: Intel Pentium 2 398 MHZ
Video: Nvidia RIVA TNT2/TNT2PRO
WINDOWS: XP, Service Pack 3

A:Internet wont work

Hi there,

Just because the card is old does not mean that the drivers are included in Windows. Windows includes the most common, not the oldest. i'd recomment checking the model number on the card and searching Google or DriverGuide for the right driver. If you post the model number, i can find it for you if you need.

Hope this helps.
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A:Internet wont work

Do not start multiple threads on the same topic.
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Since you guys call accessing someone's open/unsecure connection theft.. I tried this the legal way. Took my laptop to starbucks where they have free access point. My laptop connected to it with no problem, but internet still wont work. When I check status of the connection I see that it sends packates but none are recieved. So basically when I open the IE it just gives me the DNS cannot find network error with the default error page.

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Hi currently im using windows xp home edition My router is a netgear DG gt I m also using avast antivirus zone alarm firewall and spywaredoctor which monitors the background not sure if this might explain it - - The problem only occurs when i update my windows I would be able to access Internet work! wont the internet for a few minutes before it disconnects if i click repair it says it s connected however after a while varies from few minutes to few hours it disconnects again My brothers internet also goes a bit strange when he updates the windows update So can someone help please thanks Here s a HJT log if necessary Logfile of HijackThis v Scan saved Internet wont work! at on Platform Windows XP SP WinNT MSIE Internet Explorer v SP Running processes C WINDOWS System smss exe C WINDOWS system csrss exe C WINDOWS system winlogon exe C WINDOWS system services exe C WINDOWS system lsass exe C WINDOWS system svchost exe C WINDOWS system svchost exe C WINDOWS System svchost exe C Program Files Sygate SPF smc exe C WINDOWS System svchost exe C WINDOWS System svchost exe C WINDOWS system ZoneLabs vsmon exe C WINDOWS Explorer EXE C WINDOWS system spoolsv exe C Program Files Alwil Software Avast aswUpdSv exe C Program Files Alwil Software Avast ashServ exe C Program Files Common Files Microsoft Shared VS DEBUG MDM EXE C WINDOWS System nvsvc exe C Program Files Spyware Doctor svcntaux exe C Program Files Spyware Doctor swdsvc exe C WINDOWS System svchost exe C WINDOWS system UAService exe C Program Files Alwil Software Avast ashMaiSv exe C WINDOWS System wbem wmiprvse exe C Program Files Spyware Doctor SDTrayApp exe C Program Files Alwil Software Avast ashWebSv exe C WINDOWS System alg exe C WINDOWS system ltmsg exe C Program Files Java jre bin jusched exe C PROGRA ALWILS Avast ashDisp exe C WINDOWS vsnpstd exe C Program Files Common Files Real Update OB realsched exe C Program Files Logitech MouseWare system em exec exe C Program Files Zone Labs ZoneAlarm zlclient exe C Program Files iTunes iTunesHelper exe C Program Files HP HP Software Update HPWuSchd exe C WINDOWS system wuauclt exe C Program Files MSN Messenger msnmsgr exe C Program Files iPod bin iPodService exe C Program Files Google Google Talk googletalk exe C WINDOWS system ctfmon exe C program files steam steam exe C Program Files HP Digital Imaging bin hpqtra exe C WINDOWS system DllHost exe C WINDOWS system svchost exe C Program Files Internet Explorer iexplore exe C Program Files mIRC mirc exe F Program Files Opera Opera exe C Documents and Settings name removed Desktop hijackthis HijackThis exe R - HKLM Software Microsoft Internet Explorer Search SearchAssistant R - HKCU Software Microsoft Windows CurrentVersion Internet Settings ProxyOverride localhost O - BHO AcroIEHlprObj Class - E F-C D - D -B D- B D BE B - C Program Files Adobe Acrobat ActiveX AcroIEHelper dll O - BHO no name - - F - D - - D F - C PROGRA SPYBOT SDHelper dll O - BHO SSVHelper Class - BB-D F - C-B EB-D DAF D D - C Program Files Java jre bin ssv dll O - BHO no name - C A - A- - B - F B A - C WINDOWS system opnkkkj dll file missing O - BHO no name - D EC- A F- b - C -D D FDD - C WINDOWS system qcnnkjqy dll file missing O - HKLM Run IMJPMIG C WINDOWS IME imjp IMJPMIG EXE Spoil RemAdvDef Migration O - HKLM Run MSPY C WINDOWS System IME PINTLGNT ImScInst exe SYNC O - HKLM Run PHIME ASync C WINDOWS System IME TINTLGNT TINTSETP EXE SYNC O - HKLM Run PHIME A C WINDOWS System IME TINTLGNT TINTSETP EXE IMEName O - HKLM Run NvCplDaemon RUNDLL EXE C WINDOWS System NvCpl dll NvStartup O - HKLM Run nwiz nwiz exe install O - HKLM Run LTWinModem ltmsg exe O - HKLM Run SunJavaUpdateSched quot C Program Files Java jre bin jusched exe quot O - HKLM Run CloneCDTray quot C Program Files SlySoft CloneCD CloneCDTray exe quot s O - HKLM Run NeroFilterCheck C WINDOWS system NeroCheck exe O - HKLM Run avast C PROGRA ALWILS Avast ashDisp exe O - HKLM Run snpstd C WINDOWS vsnpstd exe O - HKLM Run Logitech Utility Logi MwX Exe O -... Read more

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The exact message is:

Microsoft Visual C++ Runtime Library
Runtime error!
Program: C\Program Files\Internet Explorer\iexplore.exe
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

A:Internet wont work

Are you getting this in Yahoo?
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I used to have a laptop connected with wireless (netgear WG511) through a router (D-link) to my main computer with the internet.

Yesterday I got a new laptop, upgrading from an IBM r40 to an r52, and was wondering how to get the wireless network working again. The r52 appears to have a wireless card built in, and can find networks, as it can find my neighbours one (but cant connect)

I tried installing the Netgear external wireless card, but that didnt do anything except make a new network connection, which also didnt work.

If there is any other information thats needed, please let me know cos I really dont have much idea at all...

Both computers run Windows XP


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Dell inspiron 1470

The main problem is that the Sims 3 game wont load on it. I put it in and I can hear it whizzing round however nothing happens and it doesnt recognise it. There are no error messages or anything.

A:Sims 3 wont work on Dell Laptop

Can you access the disc through manually through My Computer? If not, then I would try the disc on another computer. If it doesn't work there, it's possibly a bad disc.
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Hi everyone,

I recently bought a new Dell laptop Inspiron 1545 with Windows 7 64-bit, Pentium(R) Dual core CPU T4200 @ 2.0GHz (2CPU's), 4096MB RAM. The graphics card is an ATI Mobility Radeon HD 4330

The main problem is that the Sims 3 game wont load on it. I put it in and I can hear it whizzing round however nothing happens and it doesnt recognise it. There are no error messages or anything.

I have used the game on a previous Dell laptop and it worked fine so the game is alright, also, I have played other games on my new laptop and its fine. On the other hand it doesnt recognise certain DVD's either. I thought the spec of my laptop was adequate for the Sims 3 but I could be wrong. Any help would be much appreciated!


A:Sims 3 wont work on new Dell laptop

What happens when you double-click on the DVD drive letter in Computer?
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A:Ansi codes wont work on Laptop


Do you want to have the symbol appear (The ASCII Copyright symbol)?

If so it is ALT+0169
However it only works on the number pad, not the top row of number keys below the Function keys.

Try enabling the Numlock and using the embedded alternate number keys in the main keyboard?
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thank you hope some one can help
ps i on now on the wifes laptop at the moment so i know the router is working

i have xp home edition pack 2
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A:my internet connection wont work ON PC

Has this problem just started or Has it been this way since hooking the system up?
What is your Operating System?
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Ok, so I have no idea if this is related to the 'SpyShredder' episode (see post below), but I have managed to make SpyShredder 'disappear' (I'm deleted it, but sure its still lurking?). Anyways, here is my problem: I am connected to the internet, yes, msn works, and all. I open up Internet Explorer, and it tells me:
"Internet Explorer Cannot View the Webpage. you can try- diagnose connection problems", so I do that, and it tells me I am connected to the internet, there is no problem. I have tried a million websites, so thats not it.
Is there anyway my anti virus software could be blocking it? I am using 'Trend Micro PC-cillian Internet Security'.

Thanks for reading
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THIS IS MY HIJACKTHIS LOGLogfile of Trend Micro HijackThis v BETA Scan saved at PM on Platform Windows XP SP WinNT MSIE Internet Explorer v Boot mode NormalRunning processes C WINDOWS System smss exeC WINDOWS system winlogon exeC WINDOWS system services exeC WORK EXPLORER WONT INTERNET WINDOWS system lsass exeC WINDOWS system ibmpmsvc exeC WINDOWS system svchost exeC WINDOWS System svchost exeC Program INTERNET EXPLORER WONT WORK Files Intel Wireless Bin S EvMon exeC WINDOWS system spoolsv exeC WINDOWS system IPSSVC EXEC Program Files Common Files Apple Mobile Device Support bin AppleMobileDeviceService exeC Program Files Intel AMT atchksrv exeC Program Files LANDesk Shared Files residentagent exeC Program Files Intel Wireless Bin EvtEng exeC Program Files F-Secure Anti-Virus fsgk st exeC Program Files F-Secure Common FSMA EXEC Program Files F-Secure Anti-Virus FSGK EXEC Program Files F-Secure Common FSMB EXEC Program INTERNET EXPLORER WONT WORK Files LANDesk LDClient LocalSch EXEC WINDOWS system CBA pds exeC Program Files LANDesk LDClient tmcsvc exeC PROGRA LANDesk LDClient issuser exeC Program Files Java jre bin jqs exeC Program Files LANDesk LDClient policy client invoker exeC Program Files LANDesk LDClient amtmon exeC Program Files F-Secure Common FCH EXEC Program Files F-Secure Anti-Virus fsqh exeC Program Files F-Secure Common FAMEH EXEC PROGRA LANDesk LDClient collector exeC Program Files Intel AMT LMS exeC Program Files Common Files Microsoft Shared VS DEBUG mdm exeC WINDOWS system nvsvc exeC WINDOWS system PnkBstrA exeC Program Files Intel Wireless Bin RegSrvc exeC Program Files Microsoft Search Enhancement Pack SeaPort SeaPort exeC Program Files LANDesk LDClient softmon exeC Program Files Common Files Lenovo tvt reg monitor svc exeC WINDOWS System TPHDEXLG exeC WINDOWS system TpKmpSVC exeC Program Files Lenovo Rescue and INTERNET EXPLORER WONT WORK Recovery rrpservice exeC Program Files Lenovo Rescue and Recovery rrservice exeC Program Files Common Files Lenovo Scheduler tvtsched exeC Program Files Lenovo Rescue and Recovery UpdateMonitor exeC Program Files Intel AMT UNS exeC Program Files Common Files VMware VMware Virtual Image Editing vmount exeC WINDOWS system vmnat exeC WINDOWS system vmnetdhcp exeC Program Files VMware VMware Player vmware-authd exeC Program Files Common Files Lenovo Logger logmon exeC Program Files F-Secure FWES Program fsdfwd exeC Program Files F-Secure FSAUA program fsaua exeC Program Files F-Secure Common FNRB EXEC Program Files F-Secure Anti-Virus fssm exeC Program Files F-Secure Common FIH EXEC PROGRA LANDesk LDClient rcgui exeC WINDOWS Explorer EXEC Program Files F-Secure Common FSM EXEC Program Files Synaptics SynTP SynTPLpr exeC Program Files Synaptics SynTP SynTPEnh exeC WINDOWS system RUNDLL EXEC WINDOWS system rundll exeC Program Files Lenovo HOTKEY TPOSDSVC exeC WINDOWS system rundll exeC PROGRA ThinkPad UTILIT EzEjMnAp ExeC Program Files Lenovo HOTKEY TPONSCR exeC WINDOWS system rundll exeC Program Files Lenovo Zoom TpScrex exeC Program Files Lenovo NPDIRECT TPFNF SP exeC WINDOWS System svchost exeC Program Files Intel AMT atchk exeC WINDOWS system TpShocks exeC Program Files Analog Devices Core smax pnp exeC PROGRA THINKV PrdCtr LPMGR exeC PROGRA THINKV PrdCtr LPMLCHK exeC Program Files Common Files Lenovo Scheduler scheduler proxy exeC WINDOWS system ctfmon exeC Program Files DAEMON Tools Lite daemon exeC Program Files Spybot - Search amp Destroy TeaTimer exeC Program Files McAfee Security Scan SSScheduler exeC Program Files F-Secure Anti-Virus fsav exeC Program Files F-Secure FSGUI fsguidll exeC Program Files Steam Steam exeC Program Files iPod bin iPodService exeC Program Files Common Files Real Update OB realsched exeC Program Files Windows Live Messenger msnmsgr exeC Program Files Windows Live Contacts wlcomm exeC Program Files Microsoft Office Office WINWORD EXEC Program Files Microsoft Office Live OfficeLiveSignIn exeC Program Files LimeWire LimeWire exeC Program Files Moz... Read more


Title was: Win32 virus, no internet explorer/video games able to connect, yet firefox works and internet is up, connection is up, explorer wont work ~ OBOK so i made a prevoius post but people told me i was using an old version of hijack this, so hre is the new log fromthe updated versionjust to refresh on what my problem is, i have a win32 virus that wont let internet explorer work, and is slowly stopping other programs from working also, strangely enough mozilla firefox works. video games WOULD work if they would update, but thye cnat update due to the lack of 'connection' to th einternet, even though a connection is present. strange virus. this is my new HIJACKTHIS logLogfile of Trend Micro HijackThis v2.0.2Scan saved at 12:14:11 PM, on 12/23/2009Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16640)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\ibmpmsvc.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Lavasoft\Ad-Aware\AAWService.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\IPSSVC.EXEC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Intel\AMT\atchksrv.exeC:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exeC:\Program Files\LANDesk\Shared Files\residentagent.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\F-Secure\Anti-Virus\fsgk32st.exeC:\Program Files\F-Secure\Anti-Virus\FSGK32.EXEC:\Program Files\F-Secure\Common\FSMA32.EXEC:\Program Files\F-Secure\Common\FSMB32.EXEC:\Program Files\LANDesk\LDClient\LocalSch.EXEC:\WINDOWS\system32\CBA\pds.exeC:\Program Files\LANDesk\LDClient\tmcsvc.exeC:\PROGRA~1\LANDesk\LDClient\issuser.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\Program Files\LANDesk\LDClient\policy.client.invoker.exeC:\Program Files\LANDesk\LDClient\amtmon.exeC:\Program Files\F-Secure\Common\FCH32.EXEC:\Program Files\Turbine\Turbine Download Manager\TurbineMessageService.exeC:\Program Files\F-Secure\Common\FAMEH32.EXEC:\Program Files\F-Secure\Anti-Virus\fsqh.exeC:\PROGRA~1\LANDesk\LDClient\collector.exeC:\Program Files\Intel\AMT\LMS.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exeC:\WINDOWS\system32\nvsvc32.exeC:\WINDOWS\system32\PnkBstrA.exeC:\Program Files\Intel\Wireless\Bin\RegSrvc.exeC:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exeC:\Program Files\LANDesk\LDClient\softmon.exeC:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exeC:\WINDOWS\System32\TPHDEXLG.exeC:\WINDOWS\system32\TpKmpSVC.exeC:\Program Files\Lenovo\Rescue and Recovery\rrpservice.exeC:\Program Files\Lenovo\Rescue and Recovery\rrservice.exeC:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exeC:\Program Files\Lenovo\Rescue and Recovery\UpdateMonitor.exeC:\Program Files\Intel\AMT\UNS.exeC:\Program Files\Common Files\VMware\VMware Virtual Image Editing ... Read more
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hi, i have a home made pc that a friend built. there was a problem with xp so i reinstalled it but now i cant connect to the internet. i know i need to reinstall the network drivers but i am having problems. i do not have a cd to install & hes moved away from the area
the motherboard is P4C800-E DELUXE. i googled it got on the website downloaded what i think are the correct drivers but when i opened the downloaded file there was no network drivers.
can someone please help me?

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I uninstalled the AVG security from my computer. After that my internet connection would not work, I think it deleted other components also. Under my device manager, Network adapters these have yellow !

"Broadcom NetXtreme 57xx Gigabit Controller - AVG miniport driver "
"Microsoft TV/Video Connection - AVG miniport driver"
"WAN Miniport (IP) - miniport driver"

Like I said I cannot download anything on that computer because it wont connect to the internet for some reason.

Please tell me step by step what I need to do in order to fix this problem, I don't know which drives I need to add and how. Thanks in advance for your help.

A:Internet connection wont work

Uninstall the devices from Device Manager and restart Windows.

After Windows restarts the drivers will be reinstalled.

Using a PC with internet access download AVG Remover from here

You can save the program to a disc or USB drive and run it on the problem PC.
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so i installed windows 7 professional last night on my labtop and i tried to reconnect to my modem at home. i put the correct security key because it went through but after 10 seconds it didnt work. i then tried to get onto someone else's internet that wasnt secured and that worked fully. the modem is still working on the home pc so its not an issue of it working, its an issue of it being compatabile with my labtop that now has windows 7. is there something i have to do with my modem? it was working perfectly for the past year just until i installed windows 7. thanks

A:Internet connection wont work

Y would rewset the router to chage the :

Try ths program

WirelessKeyView v1.31
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I have two computers, a desktop and a laptop both running XP. The laptop has sp3 while the desktop is sp2. I currently cant get online wwith the desktop because it has no wireless network adapter and I physically cant get it close enough to my router to use ethernet so i am trying to configure internet connection sharing on the laptop so i can share the connection. I followed all the instructions<------here but it still doesn't work.

A:Internet Sharing wont work

You need to get a wireless router and set up a network between the two computers for File & Print Sharing. If you get a router and need help with setting up the network, try Network Magic:

You can't share the connection without a router.
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hi, i have a home made pc that a friend built. there was a problem with xp so i reinstalled it but now i cant connect to the internet. i know i need to reinstall the network drivers but i am having problems. i do not have a cd to install & hes moved away from the area
the motherboard is P4C800-E DELUXE. i googled it got on the website downloaded what i think are the correct drivers but when i opened the downloaded file there was no network drivers.
when i look in device manager ive only got a 1394 net adaptor.
i remember my friend downloaded another when he fixed it last time
can someone please help me?

A:Reinstalled xp now internet wont work

Using the same method, d/l the drivers for your motherboard from the website. Deluxe
The xp drivers should be the third ones down under lan. If you are using a different os, adjust accordingly.

Perhaps the first time the download was not properly completed?

Back in device manager, click the "view" drop-down menus, and select "Show hidden devices".

Now you should be able to both Wireless and Ethernet NIC (if available), right click and select update driver.

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Yeah, so i have a computer running XP and windows 7 but on windows 7 it wont let me connect to the internet. Something about a problem with the network card, but there's nothing wrong with it since I can use the internet on my other os on the same comp. any ideas?
Motherboard: Asus P5KPL-CM
Intel(R) Core(TM)2 Quad CPU Q6700 @ 2.66GHz (4 CPUs)
3072MB RAM
Hard Drive:
500 GB Seagate
Video Card:
NVIDIA GeForce 9500 GT
Plug and Play Monitor
Sound Card:
Operating System:
Windows XP Professional (5.1, Build 2600) Service Pack 3

A:Only Windows 7 Internet Wont Work

So i was looking around other forums and i saw that anti-virus programs can cause problems with the internet, i uninstalled BitDefender (anti-virus) program and once again my internet started working.
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i downgraded back to seven as i read there were issues of 8 and vista working together but now i get nothing.. as soon as i click on explorer.. i get the shutdown message and its done...

has anyone delt with this?

thanks in advance.


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Hello guys and gals,
The internet will not work on a computer and I am think that it is a driver problem but I have had a brain fart. Where should I go? Thanks

A:Cable internet wont work

Device Manager to see if driver is installed or to uninstall one.

The Driver CD that came with the computer or the internet (with another computer) to find a driver.

Is either of those what you meant by "Where should I go?"?
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Hello few days ago my computer with windows XP was acting little wierd so i downloaded hijackthis to see if i got any malware I didnt delete anything because checking on google i didnt see anything dangerous to my system But next day internet didnt work even though it appears that I am connected and that the signal is very good Internet works on my laptop and I called my service provider and everything seems o k Than message started to appear that I have Ip adress conflict I did everything as told on forums downloaded registry keys cmd ipconfig flushdns relaese but nothing worked and than it was mysteriosly gone but still no internet After i ran Farbar service scanner connection status was as following localhost is accessible LAN connected Attempt to access Google ip returned error Google IP is offline Attempt to access Yahoo IP returned error Yahoo IP is offline I downloaded and transfered windows recovery console and combo fix and after combo fix finnished some files came back which were gone because of Windows Recovery virus I had a year ago but unfortunately wont internet work despite connection still no internet Please please help i need this computer for work Marusa
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My computer connects to the internet, I have the icon with the two computer screens lit up with the globe however when I clock on the internet explorer Icon it says it cannot connect? Does anyone have any idea?
System: Windows Vista

Computer: Sony Vaio

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Hi, I recently installed XP Home on my computer after not being able to get a connection on XP Pro. I dont know what the issue is but I cannot connect to the internet for more than a few minutes and then connection dies. I need some serious help!!!!!!!!!!!!!!!!!!!

A:Internet Wont Work No Matter What

Welcome to bc. What is your internet connection? Do you use a cable modem, router? More info on your setup can help people figure it out.
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desktop ---> internet = work
desktop ---> router -----> internet = dont work

1st comp = Mine = desktop window 7
2nd = desktop window xp
3rd = laptop window vista
dont know if it matters but just putting more info...

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A:internet explorer wont work!!

sorry I meant to put on a new thread, will try again.
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Hey umm this is my first post so not sure how all this works. Ive been hunting around on this site and found some problems like mine but i tried the fixes and none of them worked for me.

INFO u might want:
CyberPower PC
Got virus reinstalled xp with disk
Cant connect to internet
can connect with xbox 360
tried updating my net adapter but doesnt need one
dont have internet disk of any type
when first got the router plugged it in and worked fine
tried turning off everything and plugging it all back in
posting with sister laptop >.<

anything that could be remotely helpful i appreciate a lot since i would like my internet back. Thank you for your time.

A:Reinstalled XP Internet wont work

In the Device Manager. Make sure the Network Adapter is working correctly and does not have a yellow mark (needs driver). Start by plugging in wired, go to Start/Run and type CMD in the command prompt type ipconfig /flushdns hit Enter. Now type ipconfig /release and hit Enter. Now type ipconfig /renew and hit enter. You should be able to connect wired. Now search for wireless connections and click on yours if you are trying to connect wirelessly.
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ok i am doing this on my computer for my friend.......for the past two weeks on his computer, when he tries to get on internet explorer it will pop up and then disappear out of nowhere. once it disappears an error report pops up and he can never do anything over the net but aim....please try to help him...thanks!!

A:internet explorer wont work!!

Download HijackThis from here. Make a new folder for the program and then open it, click Scan. When it finishes scanning, do no remove anything but instead save the log and post it here.

Someone will then be happy to help afterwards.
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My internet is not working. This includes Wifi and ethernet. It says "Unidentified Network" "Local Only" but I cant even connect to the local network we have. However, when I boot my vista from safe mode, everything works fine. I can access the local network and internet. So, computer gurus, what wrong with this machine. I was just downloading something, and went to take a shower. When I came back, internet was dead.

I dont want to reinstall windows.



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Hi hope someone can help I am in safe mode as this is the only way i can get on the net I downloaded a fake codec and got infected now malware or wont internet work i can not run internet explorer or any spyware malware to detect it i have tried running malware from the net but wont let me open its malware wont work or internet as if it knows what im doing I even downloaded malwarebytes to memory stick then loaded it but still wont run When im in normal mode i can open maybe one item then the computer freezes Dont want to reformatt if possible but ive been told thats the only solution can any of you clued up cookies help When i run AVG it finds som trojans but when i click to remove it says folder not big enough Now i have something called WINIFIGHTER which i have downloaded trying to fix this and it pops up all over the place thanks Allison was asked to do again with logs and other thread closed im on win xp DDS Ver - - - NTFSx NETWORK Run by Al at on Internet Explorer Microsoft Windows XP Home Edition GMT AV AVG Anti-Virus Free On-access scanning enabled Updated DDD - FF- F- E B- D D BF Running Processes C WINDOWS system svchost -k DcomLaunch svchost exe C WINDOWS system svchost exe -k netsvcs svchost exe svchost exe C WINDOWS Explorer EXE C Program Files Outlook Express msimn exe C Program Files Internet Explorer iexplore exe C PROGRA COMMON MICROS Msinfo OFFPROV EXE C PROGRA COMMON MICROS Msinfo OFFPRV EXE E CCleaner CCleaner exe C Documents and Settings Al Desktop dds scr Pseudo HJT Report uStart Page hxxp www google co uk uInternet Settings ProxyOverride local uSearchURL Default about blank BHO D -C F - efb- B - ECA - No File BHO Adobe PDF Reader Link Helper e f-c d - d -b d- b d be b - c program files common files adobe acrobat activex AcroIEHelper dll BHO e e -d e- d -ad - e c f - e freshdownload fdcatch dll BHO AVG Safe Search ca f - f e- b -a e- e e c c - c program files avg avg avgssie dll BHO Spybot-S amp D IE Protection - f - d - - d f - e spybot SDHelper dll BHO E D - A- EC-A -BA D E E - No File BHO Windows Live Sign-in Helper d - c - abf- ecc- c - c program files common files microsoft shared windows live WindowsLiveLogin dll BHO Java tm Plug-In SSV Helper dbc -a - b-bc - c c c a - c program files java jre bin jp ssv dll BHO JQSIEStartDetectorImpl Class e e f - ce- c -bc -eabfe f c - c program files java jre lib deploy jqs ie jqs plugin dll TB FAF F - D - F-B F - B B EAB - No File TB EF BD -C FB- D - F- D F - No File uRun setup exe c windows system setup exe mRun AVG TRAY c progra avg avg avgtray exe mRun MSConfig c windows pchealth helpctr binaries MSCONFIG EXE auto mRun NvCplDaemon RUNDLL EXE c windows system NvCpl dll NvStartup dRun ctfmon exe c windows system CTFMON EXE uPolicies-explorer NoRecentDocsNetHood IE E amp xport to Microsoft Excel - c progra micros office EXCEL EXE IE e e dd -d - - b -f ba - windir Network Diagnostic xpnetdiag exe IE FB F -F - d -BB E- C F - c program files messenger msmsgs exe IE DFB A - F - C -A - CAB FD A - - F - D - - D F - e spybot SDHelper dll Trusted Zone antimalwareguard com DPF Microsoft XML Parser for Java - file c windows java classes xmldso cab DPF E F - B - D - - BD D - hxxp www pcpitstop com betapit PCPitStop CAB DPF FFBE D- C C- - BD- DC B C - hxxp fpdownload macromedia com get flashplayer current polarbear ultrashim cab DPF BB F - F - EC -BF D- BD C AE - hxxp ax emsisoft com asquared cab DPF CC D -CC - C- - F DBAC A - file c program files peggle images armhelper ocx DPF FFB A - B - F-BDA - C EB CC - hxxp utilities pcpitstop com optimize pcpitstop dll TCP NameServer Handler linkscanner - F C- F - D -A D -FBDDE F D - c program files avg avg avgpp dll Name-Space Handler ftp FD - BF A- F - EAB- B -AC D C - e freshdownload fdcatch dll Name-Space Handler http FD - BF A- F - EAB- B -AC D C - e freshdownload fdcatch dll Notify SASWinLogon - c program files superantispyware SASWINLO dll Notify AtiExtEvent - Ati evxx dll Notify avgrsstarter - avgrsstx dll SSODL WPDShServiceO... Read more

A:malware wont work or internet

Hi and Welcome,

NOTE:Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
Absence of symptoms does not always mean the computer is clean
Kindly follow my instructions in the order posted.
Please DO NOT run any scans or fix items without my direction.

Download Combofix from either of the links below. You must rename it before saving it.
Save it to your desktop.

**Note: In the event you already have Combofix - delete it (right click the icon > delete) this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**
If you are using Firefox, make sure that your download settings are as follows:Tools->Options->Main tab
Set to "Always ask me where to Save the files".

Link 1
Link 2

During the download, rename Combofix to Combo-Fix as follows:

--------------------------------------------------------------------It is important you rename Combofix during the download, but not after.
Please do not rename Combofix to other names, but only to the one indicated.

-----------------------------------------------------------Double click on Combo-Fix.exe & follow the prompts.When finished, it will produce a report for you.
Please post the "C:\Combo-Fix.txt" for further review.
**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
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Did you fix this?
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your trying to install the x64 version right? the 32 bit version doesnt do this, and there is a fix for the x64 version that requires you to edit a bunch of files. Sorry I don't have the info but its do-able but I just went 32 bit since the iMac can only use 4 gigs RAM anyway.
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A:targus optical mouse wont work on hp laptop xp

Hello -Is THIS your model and the drivers you are looking for - Place your pointer over each one, and see if they match yours -Thank You - EDIT - Will your XP version update to SP3 or not ?? To check your SP - Go > Start > Right click on My Computer >Properties and it will show Version and Service Pack -
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See if this helps:
Good luck!
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You may find some guidance here: How To Use SFC Scannow to Repair Windows System Files
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A:laptop with broken screen second screem wont work help

This is a tough one due to your laptop screen not working and most integrated laptop graphics cards wont be able to push signal to a secondary screen when in safe mode. The best thing you can do is fix the issue with the laptop screen so you can see what you are doing. What exactly is wrong with the laptop screen?
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A:[SOLVED] internet wont work on this desktop

Hi imawesome

Since you might not remember all the changes you made when trying this and that for the last few days, let's try for a simple, easy list to help fix things.

1) See if another PC can connect to the Internet using that same wire. [A wired Internet connection is usually automatically detected by a PC running any recent version of Windows - XP, Vista, or 7]
2) If yes, then there's nothing wrong with your ISP, your router, or your ethernet wire.
3) If no = there's a problem with your ISP, your router, or your ethernet wire.
---a) power off your "helper" computer.
---b) unplug & power off the router for 3 minutes [If there is also a "broadband modem" for DSL, cable, or satellite connected to your router, also power it off for those same three minutes].
---c) *plug the power cord back into the router and power it on *[if you also have the broadband modem, plug the broadband modem in first, and also power it on first]
---d) check the entire length of the ethernet cable for any sign of damage. If you have a spare cable of the same type (usually Cat5/Cat5e/Cat6), you can try that instead.
---e) power on your "helper" computer. If it now connects OK, you can now move on to troubleshooting your original computer.

* if no Internet is detected, nor any local area connection at all -- on any computer -- you may have more extensive troubleshooting to do. First rule out any trouble with your ISP. Give them a quick call just to make sure it's not a hardware issue with their equipment. Then find & follow the troubleshooting in your router's user guide. If you decide to try a hardware reset, you may have to set up the router all over again - and if you aren't well versed in that, you might need a tech-minded friend to help. We can also try to walk you through that. Certainly try a few different wires if you have compatible cable available, to make sure it isn't simply a damaged cable or two that's at fault.

If the Internet comes through fine on the "helper" computer:
1) Boot your original computer into Safe Mode (as the PC is powering on, start tapping the F8 key for the Safe Mode menu -- and choose Safe Mode).
2) In the Windows 7 Search Box (at the bottom of the Start Menu), type System Restore, and then click on the System Restore icon.
3) Run a System Restore, using a restore point from before you had the trouble last week.
4) Reboot when the System Restore is finished.
5) Attempt to connect to the Internet again.

If you still get no connection: in the Search Box on the Start Menu - type Device Manager and then press the Enter key. Look at the section with the name "Network Devices". If you see a device there that is marked Disabled - see if you can Enable it. If it remains disabled because there are no drivers for it, find your network drivers (using the "helper" PC) on the support website from the company that made your PC, download them, and install them. Then try again.

There are other variables you have to consider - but these are the most common issues. We'll look at other things should this list not help.

Best of luck
. . . Gary
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A:Solved: Reinstalled internet wont work

Can you tell us the exact make/model of the computer and/or motherboard? Do you have a built-in network adapter or a separate PCI adapter?
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A:[SOLVED] wireless internet wont work..

Well, if the problem occurred when Norton was removed, make sure it was removed completely by running the Norton Removal Tool:
At the above link, please make sure you choose the correct product.

Also make sure all drivers are working properly and are up-to-date for your network hardware in your laptop.
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A:Admin internet wont work but guest does...

Can you go into device manager on the admin account, and remove (uninstall) the drivers for the internet card, then click "scan for new hardware" for me?
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A:internet wont work after ipconfig/release

Quote: Originally Posted by cyanide6688

i posted this on some other forums about 3 days ago and havent had anyone reply yet, so i thought maybe you could help out! thanks

hey everyone i have an issue with connection on my main computer and thought you could be some help :-)
Yesterday i was looking up how to change an IP address, and found out that doing a ipconfig/release in command would get rid of my current IP, the next step was to do a ipconfig/renew to get a new ip address. the problem is that ipconfig/renew wont work for me. the error i get always states that i am not connected. i do have a cable connected to my computer, but the light has turned redish orange instead of green. every other computer works fine, using both ethernet and wireless, but mine still wont connect. i have tried using a different cable, and that still didn't fix it, i even reinstalled windows 7 and that also did nothing, the light in the back is still redish orange. any assistance would be great, and i really appreciate the help.

We need to know your network setup.

cable modem>router>PC?

Have you reset the router, and cable modem?

Have you rebooted everything?
Since you have run ipconfig /flush you might want to run ipconfig /flushdsn. It probably wont run

BTW ipconfig /release, and renew will not help you change you change your IP. IP is assgined by your ISP and is automatic.
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A:Internet wont work, but does if i plug in cable

the xirrus cannot find the adapter

make and exact model of the pc

lets see a device manager screen shot
Device Manager
Post back the results in device manager
You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

how to access device manager for different windows versions

Hold the Windows key and press Pause key, should open to allow device manager to be seen

on a laptop you may need to use Hold the Windows key and press FN key + the pause key

if this does not work then -

Windows 7 or Vista
Click on the Start Orb
In the Start Search box type
device manager and then press enter


Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager
network adaptors, click on the + > post back the devices listed there
are there any ! ? or X
post a screen shot of the device manager - network adapters

To post a screen shot of the active window.
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2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here
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Well is your sound working otherwise ? Can you play a mp3,

Chances are your using onboard audio device, which means youll need to download the latest motherboard drivers for your chipset, This will include the sound driver,,,,

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A:Internet wont work on wired computer

Does the wireless computer work with a wired connection to the router? I'd like to determine if this is the computer or the router.

I'd also try booting the wired computer in Safe Mode with Networking and see if it disconnects the same way.
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A:Reformatted XP Computer - Internet wont work.

Does it says 'Connected' on the access point you've connected to?

Try going to Start>Run then type 'cmd' without quotes and a command prompt should be open and try to ping there by typing 'ping' without quotes. This checks whether you are really connected to the internet or not.
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Hello @tareya, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I read your post about the issue with the headphones, and wanted to assist you! To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number:HP Customer Support - Products In the meantime, have you tried connecting the headphones into other devices, just to verify that they are working properly?  Are you audio drivers up to date?  Have you tried checking the settings to make sure that the headphones are set as the default device?  You can review the following document for more assistance with that information: HP PCs - Resolving Headphones and Headset Problems (Windows 8) Please post back with the results.  Let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great weekend!